Introduction Letter

PT INDO UTAMA
Salemba Tengah Street No. 45
Ph. 3103442, Jakarta

Jakarta, July 1st, 2018

The Manager Panda Elektric Shop
Boulevard Street 007
Manila

Dear Mrs. Wiwin

We're happy to introduce the PT Indo Utama. PT Indo Utama is a electrical company, the
main product is refrigerator.PT Indo Utama is established since 1985, we have cooperated
with some country in the world, such as Singapore, Hongkong, China, and Thailand.

They are very satisfied with our product, because our product is one of the best electrical
product in Indonesia.

Our product is high quality, environmentally friendly, economical and durable. We give 2
yaers guarantee to our product, and also give free service on 2 years. So you can get many
profit if you have cooperated with me. Because not only our company and our product is
famous in many country, but also we give some service for you.

In case, you are interested to know anything about our firm, feel free to contact on the
address and contact details given in the brochure.

Yours very truly

Raafi Surya
Manager Marketing
Ordering Letter
Panda Elektric Shop
Boulevard Street 007
Manila Philippine

Manila, July, 15th 2018

To :
Mr. Raafi Surya
Manager Marketing
PT INDO UTAMA
Salemba Tengah Street No. 45
Jakarta

Dear Sirs,
With the reference to your letter on Juli 1st, 2018 by email, and I was so very interested
in your shoes product.
I would be pleased if you would send me your latest catalogue of the completely price
an also the items of your products. And I don’t forget to ask you about the method of the
payment and the method the delivery. It is possible at the same time you would like to let me
know the time required after receiving the order. It is competitive and satisfactory, I am sure
that we place our regular orders in future.

Your faithfully
Pedro

Purchase manager
Confirmation Letter
PT INDO UTAMA
Salemba Tengah Street No. 45
Ph. 3103442, Jakarta

Jakarta, July 16th, 2018

The Manager Panda Elektric Shop
Boulevard Street 007
Manila

Dear Mr. Pedro

Thank you for your order on Juli 15th, 2018 by email. Hereby confirm the items you
ordered and conditions as follows:
1. 200 units Daimaru Refrigerator 2 doors Type @ $. 200,00.................US$ 40.000.,00
The amount of ............ ...US$ 40.000.,00
Discount10%...............US$ 4.000,00
Amount paid.......... ......US$ 36.000,00
Spelled: Thirty Six Thousands US Dollars
Payment: Cash on Delivery
Once you sign this letter, please sheets originally delivered / handed over to us.
Approved by booking
Sincerely,

Raafi Surya
Manager Marketing
Complaint Letter
Panda Elektric Shop
Boulevard Street 007
Manila Philippine

Manila, August, 5th 2018

To :
Mr. Raafi Surya
Manager Marketing
PT INDO UTAMA
Salemba Tengah Street No. 45
Jakarta

Dear Mr. Raafi Surya

We have regret to have to complain about late delivery of the refrigerator we ordered
from you on Juli 15th, 2018 . Although you had given guarantee in delivery within 15 days,
we didn’t receive them until yesterday.
We hope you will understand how we are placed and that from now we can rely upon
punctual completion of our orders.

Your faithfully

Pedro
Purchase manager
Adjusment Letter
PT INDO UTAMA
Salemba Tengah Street No. 45
Ph. 3103442, Jakarta
Jakarta, July 21st, 2018
To:
Mr. Pedro
Panda Elektric Shop
Boulevard Street 007
Manila

Dear Mr. Pedro,

We received a letter from you on August, 5th 2018 about the delay in delivery of goods. We
apologize for the shipping delay caused by the storm in Javanese Sea 5 days ago.
The goods you order will be sent to you in 20 days, and once again we are very sorry for the
incident.

Respectful
Sincerely,

Raafi Surya
Manager Marketing
Payment Letter
Panda Elektric Shop
Boulevard Street 007
Manila Philippine
Manila, July, 21st 2018
To :
Mr. Raafi Surya
Manager Marketing
PT INDO UTAMA
Salemba Tengah Street No. 45
Jakarta

Dear Mr. Pedro

Enclosed you will find a check for the sum of US$ 36.000,00. This payment is for the goods
we ordered from you on Juli 15th, 2018. This amount should be enough.
We thank you for your great service, and if we ever need any more your refrigerator products,
your company is the first place we will order from.

Your faithfully

Pedro
Purchase manager