Professional Documents
Culture Documents
Basic Coverage
Special Extended
Warranty Coverage
Anti-Corrosion
Federal Emission
Warranty
Federal Emission
Warranty - Specified
Components
California Emission
Warranty
California Emission
Warranty - Specified
Components
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TABLE OF CONTENTS
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TABLE OF CONTENTS
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LEGAL RIGHTS
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WHAT'S COVERED
2. What's Covered
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WHAT'S COVERED
E. When It Ends
The Basic Warranty lasts for 36 months from the date it G. If Your Car Leaves the U.S. or Canada
begins or for 36,000 miles on the odometer, whichever Except as required by law, Chrysler won’t provide
occurs first. But the following items are covered only warranty coverage for cars exported from the U.S. to other
for 12 months or for 12,000 miles on the odometer, countries by anyone other than Chrysler, unless the car is
whichever occurs first: registered and normally used in the U.S. or Canada.
But the Basic Warranty does cover a car registered to a
• brakes (rotors, pads, linings, and drums); U.S. government official or military personnel on assign-
• wiper blades; and ment. A car registered and operated in a U.S. possession or
• clutch discs. U.S. territory is covered by all applicable U.S. warranties.
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WHAT'S COVERED
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WHAT'S COVERED
These limits are counted from the time when your begins under 2.1(D). The Emission Performance
Basic Warranty begins under 2.1(D). The covered Warranty covers the cost of repairing or adjusting any
parts are: components or parts that might be needed for your car
to pass Federal Emission Standards for a federally
• catalytic converter; and approved state or local emissions test, but only if:
• powertrain control module.
• your car has failed a federally approved state or
C. Additional Emission Warranties local emissions test;
If your car is equipped with a California Certified • your car has been properly maintained and
Emission Control System and is registered in operated up until it fails such a test; and
California or Massachusetts, the California Emis- • you face a real penalty — for example, a fine or
sion Warranty — described in Section 7 — also losing the use of your car — because the car
applies. has failed the test.
2.4 Emission Performance Warranty Section 4.3 explains how to get service under this
This warranty, which supplements the federal warranty warranty.
under 2.3, lasts for 2 years or 24,000 miles on the
odometer, whichever occurs first. These limits are
counted from the time when your Basic Warranty
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WHAT'S NOT COVERED
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WHAT'S NOT COVERED
B. Modifications That Will Void Your Warranties 3.3 Maintenance Costs Not Covered
Disconnecting, tampering with, or altering the Your warranties don’t cover the costs of repairing
odometer will void your warranties, unless your damage caused by poor or improper maintenance. Nor
repairing technician follows the legal requirements do they cover damage caused by the use of contami-
for repairing or replacing odometers. Attaching any nated fuels, or by the use of fuels, oils, lubricants, or
device that disconnects the odometer will also void fluids other than those recommended in your Owner’s
your warranties. Manual.
The warranties don’t cover the costs of your car’s
normal or scheduled maintenance — the parts and
3.2 Environmental Factors Not Covered services that all cars routinely need. Some of these
Your warranties don’t cover damage caused by environ- parts and services, which your warranties don’t cover,
mental factors such as airborne fallout, chemicals, tree include:
sap, salt, ocean spray, acid rain, and road hazards. Nor
do your warranties cover damage caused by hailstorms, • lubrication;
windstorms, tornadoes, sandstorms, lightning, floods, • engine tune-ups;
and earthquakes. • replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
• cleaning and polishing; and
• replacing worn wiper blades, worn brake pads
and linings, or clutch linings.
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WHAT'S NOT COVERED
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WHAT'S NOT COVERED
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HOW TO GET WARRANTY SERVICE
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HOW TO GET WARRANTY SERVICE
• When you get home, contact the U.S. Chrysler 4.3 Getting Service Under the Federal
Customer Center and explain that you want to Emission Performance Warranties
be reimbursed. You’ll find the address and
telephone number at 5.2. A. What to Do
• Provide the Customer Center with a copy of If your car has failed an emissions test described in
the receipt, your car registration at the time 2.4:
of the warranty work, and any other relevant
documents that the Center asks for. • Take it to an authorized Chrysler dealer as
soon as possible.
4.2 Emergency Warranty Repairs • Give the service representative the printout
If you have an emergency and have to get a warranty showing that your car failed the test.
repair made by someone other than an authorized • If possible, bring all service receipts,
Chrysler dealer, follow the reimbursement procedure in maintenance logs, and records proving that
4.1(B). your car has been properly maintained,
since you may be required to show them.
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HOW TO GET WARRANTY SERVICE
B. Further Steps You Can Take, and How to If you want more information about getting
Get More Information service under the Federal Emission Warranty or
If you think your dealer has wrongly denied you the Performance Warranty, or if you want to
emission-warranty coverage, follow the steps report what you think is a violation of these
described in 5.1. Chrysler will reply to you in warranties, you can contact:
writing within 30 days after receiving your
complaint (or within the time limit required by Group Manager
state or local law). Vehicle Compliance Programs Group
U.S. Environmental Protection Agency
401 M Street, S.W.
NMS-6405 J
Washington, D. C. 20460
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HOW TO DEAL WITH WARRANTY PROBLEMS
Some states have laws allowing you to get a 5.2 Helpful Addresses and Telephone
replacement car or a refund of the car’s purchase Numbers
price under certain circumstances. These laws Here are the addresses and telephone numbers of
vary from state to state. If your state law allows, Chrysler customer-service centers that can help you
Chrysler requires that you first notify us in wherever you happen to be. Contact the one that covers
writing of any service difficulty that you may your area:
have experienced so that we can have a chance
to make any needed repairs before you are • United States Chrysler Customer Center
eligible for remedies provided by these laws. In P.O. Box 21-8004
all other states, we ask that you give us written Auburn Hills, Michigan 48321-8004
notice of any service difficulty. Send your Phone: (800) 992-1997
written notice to the Chrysler Customer Center at
the address in 5.2. • Chrysler Canada Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
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HOW TO DEAL WITH WARRANTY PROBLEMS
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MISCELLANEOUS Miscellaneous
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MISCELLANEOUS
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CALIFORNIA EMISSION WARRANTY
Your Warranty Rights and Obligations Where a warrantable condition exists, Chrysler will repair
(Applies Only to Vehicles Certified your vehicle at no cost to you including diagnosis, parts
for Sale and Registered in the and labor.
State of California)
MANUFACTURER'S WARRANTY COVERAGE:
The California Air Resources Board is pleased to explain
the emission control system warranty on your 1997 model
For 3 years or 50,000 miles whichever first occurs:
vehicle. In California, new motor vehicles, must be
1. If your vehicle fails a Smog Check inspection, all
designed, built and equipped to meet the State's stringent
necessary repairs and adjustments will be made by
anti-smog standards. Chrysler must warrant the emission
Chrysler to ensure that your vehicle passes the
control system on your vehicle for the periods of time
inspection. This is your emission control system
listed below provided there has been no abuse, neglect or
PERFORMANCE WARRANTY.
improper maintenance of your vehicle.
2. If any emission-related part on your vehicle is
Your emission control system may include parts such as
defective, the part will be repaired or replaced by
the fuel-injection system, the ignition system, catalytic
Chrysler. This is your short-term emission control
converter, and powertrain control module. Also included
system DEFECTS WARRANTY.
may be hoses, belts, connectors and other emission-
related assemblies.
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CALIFORNIA EMISSION WARRANTY
For 7 years or 70,000 miles whichever first occurs: -- As the vehicle owner, you should also be aware that
1. If an emission-related part listed in this warranty Chrysler may deny you warranty coverage if your
booklet specially noted with coverage for 7 years vehicle or a part has failed due to abuse, neglect,
or 70,000 miles is defective, the part will be improper maintenance or unapproved modifications.
repaired or replaced by Chrysler. This is your
long-term emission control system DEFECTS If you have any questions regarding your warranty rights, and
WARRANTY. responsibilities, you should contact Customer Relations (714)
450-5200 (Southern California) or (510) 463-0656 (Northern
OWNER'S WARRANTY RESPONSIBILITIES: California) or the California Air Resources Board at 9528
Telstar Avenue, El Monte, CA 91731.
-- As the vehicle owner, you are responsible for the
performance of the required maintenance listed in Coverage:
your owner's manual. Chrysler recommends that you
retain all receipts covering maintenance on your Chrysler Corporation (Chrysler) warrants that any vehicle
vehicle, but Chrysler cannot deny warranty solely for certified for sale and registered in the State of California is
the lack of receipts or for your failure to ensure the designed, built and equipped to conform with the emissions
performance of all scheduled maintenance. standards adopted by the California Air Resources Board.
-- You are responsible for presenting your vehicle to a Chrysler warrants that this vehicle is free from defects in
Chrysler Corporation dealer as soon as a problem materials and workmanship which would cause any part which
exists. The warranty repairs should be completed in a affects emissions on this vehicle to fail to conform with
reasonable amount of time, not to exceed 30 days. applicable requirements or to fail to pass a required state smog
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CALIFORNIA EMISSION WARRANTY
check test for three years or 50,000 miles, whichever occurs Exclusions
first. Chrysler also warrants that any part, on the
long-term warranted emissions parts list in this warranty This warranty does not apply to failures caused by abuse,
and installed as original equipment, is free from defects in tampering or lack of maintenance; or to any vehicle on which
material and workmanship which would cause this vehicle the odometer mileage has been altered so that the vehicle's
to fail to conform with applicable regulations for seven actual mileage cannot be determined.
years or 70,000 miles, whichever first occurs.
Statement of Owner's Rights and Obligations
Warranty Service
What is covered by the Warranty:
To obtain warranty service, return the vehicle to any
authorized Chrysler Corporation dealer. Service will be If a vehicle fails a state Smog Check test during the coverage
performed without charge for diagnosis, parts and labor. If period, Chrysler will repair the vehicle so that it will pass a
traveling, warranty service may be obtained from any State Smog Check re-test. The owner should take the vehicle
authorized Chrysler Corporation dealer. It is recom- to any authorized Chrysler Corporation dealer for warranty
mended that you return to a dealer who sells the same repairs and give a copy of the failed Smog Check test report
make vehicle. In case of emergency, See Emergency to the dealer. If the owner is not notified within 30 days that
Service Instructions. a performance warranty claim is denied, the manufacturer
must repair the vehicle free of charge.
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CALIFORNIA EMISSION WARRANTY
After the 3 year/50,000 mile performance warranty period until the first scheduled maintenance point listed in the
has passed, a Smog Check test failure due to a defect in a part owner's manual. This warranty begins on the date the
which is warranted for 7 years/70,000 miles is covered. vehicle is delivered to the original purchaser or on the
If a warranted part fails because of a defect, Chrysler will date the vehicle is first placed in service or original use,
repair or replace it at any authorized Chrysler Corporation whichever occurs first.
dealer. Any other parts damaged by the failure of a defective
part will also be repaired or replaced. The repair and / or What the owner must do:
replacement will be made at no charge to the owner for parts,
labor and diagnosis. For emergency situations, see the It is your responsibility to perform the required maintenance
instructions under Emergency Service. and use the vehicle in accordance with Chrysler's written
instructions. Warranty coverage will not be denied solely
How long does the Warranty last: because there is no record of maintenance. However,
failures caused by lack of required maintenance are not
The warranty shall apply for three years or 50,000 miles, covered by the warranty. To avoid questions as to whether
whichever occurs first. Those parts listed on the long-term the vehicle maintenance has been performed, Chrysler urges
warranted parts list are covered for 7 years or 70,000 miles, that you keep all receipts and / or maintenance records
whichever first occurs. Where parts are scheduled for showing that service has been performed on the vehicle.
replacement as required maintenance, the warranty shall apply These documents should be given to any future owner of the
vehicle.
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CALIFORNIA EMISSION WARRANTY
Maintenance service can be performed by any qualified The Warranty does not cover:
service outlet or by the owner. However, except in an
emergency situation, (see Emergency Service on page 27), • Malfunctions in any part caused by misuse, alteration,
warranty service must be performed by an authorized tampering, disconnection or improper or inadequate
Chrysler Corporation dealer. maintenance.
• Damage due to use of leaded gasoline.
Parts: • Damage resulting from fire, accident, negligence, act
of God or other events beyond the control of Chrysler.
It is recommended that any replacement parts used for • Maintenance replacement parts (such as spark plugs)
maintenance or for the repair of emissions control systems beyond the first scheduled replacement point.
be new or remanufactured genuine Chrysler / MOPAR • Consequential damages such as loss of use of the
parts. However, the warranty obligations are not dependent vehicle, loss of time, inconvenience, expense for gasoline,
upon the use of any particular brand of replacement parts. The telephone, travel or lodging.
owner may choose to use non-genuine Chrysler / MOPAR • Any vehicle on which the odometer mileage has been
parts for maintenance purposes. Use of replacement parts altered so that actual vehicle mileage cannot readily
which are not of equivalent quality may impair the effective- be determined.
ness of emissions control systems.
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CALIFORNIA EMISSION WARRANTY
• Loss or damage to personal property, loss of revenue, • Arrangements for reimbursement to the owner for
commercial loss or other matter not specifically included. independent servicing dealer emergency repairs
• Damage resulting from the use of a non-genuine (including labor) should be made with the Chrysler
Chrysler / MOPAR part. Customer Center during the original contact.
(Replaced parts and a paid original invoice will be
Emergency Service required in these cases.)
• Any questions about the emission control systems
If emergency Emission Control System Warranty service is warranty should be reviewed with the Chrysler Customer
required and an authorized servicing Chrysler Corporation Center.
dealer is not readily available, Chrysler recommends that you
use the following procedure: If emergency Emission Control Warranty service is required
and an authorized Chrysler Corporation dealer is not readily
• Contact the Chrysler Customer Center and request emission available, the owner or any available service establishment
warranty service help. The location and telephone number may perform the repair and any non-Chrysler replacement
of the Customer Center is listed in the owner's manual part may be used. Chrysler will repay the owner for repairs
provided with the vehicle. covered by this warranty including diagnosis. Parts
• The Chrysler Customer Center will recommend an repayment is at Chrysler's suggested retail price. Labor
authorized servicing dealer or help in locating a qualified charges are based on Chrysler's recommended time allow-
independent service dealer. ance for the warranty repair and the geographically appro-
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CALIFORNIA EMISSION WARRANTY
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CALIFORNIA EMISSION WARRANTY
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OPTIONAL SERVICE CONTRACT
30
MAINTENANCE
9. Maintenance Log
It’s your responsibility to properly maintain and operate your Chrysler strongly recommends you use genuine Chrysler /
new car. Follow the instructions contained in the General and MOPAR parts to maintain your car.
Scheduled Maintenance Service guidelines in your Owner’s
Manual. Regular, scheduled maintenance is essential to
trouble-free operation.
For your convenience, Chrysler has prepared a maintenance
log, which you’ll find on page 32 of this booklet. To ensure
your continued warranty coverage, Chrysler requires you to
keep track of scheduled maintenance either by routinely filling
out the maintenance log or by keeping receipts or other
documentation of work you’ve had done on your car. Chrysler
recommends that you return to the dealer from whom you
bought your car for all maintenance service both during and
after the warranty periods. Although you can get warranty
service from any dealer who sells your particular make or
model, returning to your selling dealer will help ensure that all
your service needs are met and that you’re completely satis-
fied.
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Insert Maintenance Log
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