BizLink Pay BIR - Frequently Asked Questions (FAQs)

Concern Resolution
“I cannot see my BIR transaction in BPI You may have already been migrated to BizLink. Please check your
ExpressLink after eFiling in BIR eFPS.” registered email for your log in credentials.

Log in to BizLink and proceed to “BIR Payments”.

Additional Info:
Please advise your eFPS user to click the “Proceed to Payment”
button only once to avoid queuing of multiple payment
instructions with the exact details in BizLink.

“I cannot access BizLink.” Please check your inbox for an email coming from BizLink. This
contains your login credentials, which you may use to access the
facility.

If no email was received, contact our dedicated hotline at (02) 790-

1444 or email bizlink@bpi.com.ph for resending of login
credentials.

Users with Maker and first Approver roles are able to access
BizLink using Internet browsers in PC and mobile devices. Users
with second/final Approver roles may approve transactions using
the BizLink Mobile App.

“I can access BizLink, but cannot see It is possible that another user in your approval workflow might
any pending BIR transaction, either via need to approve the transaction first. Please ask the other user to
PC or through the mobile app.” login and check if they can view the transaction.

Please also ensure that you have installed the latest BizLink App
version: iOS v 2.9.6 / Android v 3.1.0.

If you still cannot view your transaction via PC or mobile app,

please, contact our dedicated hotline at (02) 790-1444 or email
bizlink@bpi.com.ph for assistance.

BANK OF THE PHILIPPINE ISLANDS

Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St. Legaspi Village, Makati City 1226
Tel: (632) 818 5541 to 48 Phone Banking: +632 89-100 • www.bpi.com.ph
 Concern Resolution
”How do we process our BIR Payments You now have the flexibility of enrolling multiple funding accounts.
in the new BPI BizLink?” As a result of this enhancement, there is an additional step to
select the funding account prior to final approval of the
transaction. The flow depends on your enrolled workflow process,
as follows:

Single Approval Workflow

The Authorizer chooses the funding account using BizLink web.
Completing this process will also authorize the transaction.

Two-Approval Workflow
The first Authorizer chooses the funding account using BizLink
web. The second Authorizer then approves the transaction via
BizLInk web using MFA token or via BizLink Mobile App.

Additional Info:
For newly-enrolled clients, all BIR transactions will require a Maker
to select the funding account before it gets queued for
authorization. Authorizer to approve either via Bizlink web using
MFA token or via BizLink Mobile App.

“I can see the BIR transactions in
BizLink (using Internet browser), but
cannot approve it because it is
requiring an MFA token.
Please access the BizLink App in your mobile device to make the
approval.
If you have not installed the mobile app, go to Apple Store (for IOS
users) and Play Store (for Android users) and download the BPI
BizLink App for free.

If certain policies at your company disallow approval of online

banking transactions using mobile devices, contact our dedicated
hotline at (02) 790-1444 or email bizlink@bpi.com.ph for
assistance.

“I’m trying to authorize my BIR Please process your transaction within the approval cut-off.
transaction but I’m getting this
message “Transaction is beyond cut-
off. Please schedule between the
hours of 8:00AM and 7:00PM.”
“After approving the transaction in my A copy of your BIR transaction report is available for viewing and
mobile device, I need to print the BIR downloading online (Payments and Transfers > Government
Payment Acknowledgment Receipt.” Payments > BIR > Inquiry). You can also print this for your
reference.

“We have a special TIN-
Maker/Approver setup in Expresslink.
Will we have the same setup in
BizLink?”
In BizLink, users have the flexibility to access all TINs and funding
accounts enrolled to your corporate profile. If you want to keep
your Expresslink TIN-Maker/Approver setup, please contact our
dedicated hotline at (02) 790-1444 or email bizlink@bpi.com.ph
for assistance.

BANK OF THE PHILIPPINE ISLANDS

Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St. Legaspi Village, Makati City 1226
Tel: (632) 818 5541 to 48 Phone Banking: +632 89-100 • www.bpi.com.ph