COMMUNICATION

SYSTEM
IN
HOSPITALS
• Communication is the ability to send and receive
messages.
• People to people
• People to machine
• Machine to people
• Machine to machine
• Messages are intended to:
• Inform – news papers, TV news casts
• Educate – texts, video, DVD’s, internet.
• Persuade - advertising
• Control – machines and tools such as Computer
 Verbal vs. Non-Verbal

• Before a health care worker performs any medical

procedure or care task with a patient, it's important
they use verbal communication to inform the patient.
This allows the patient to know what to expect.
• Verbal communication can also be used by the patient
to inform the health care worker how they are
feeling, what concerns they have and any other
questions the patient may have.
• Non-verbal communication in the health care setting
comes from eyes, hands and other parts of the body.
Providing eye contact, not crossing the arms and
leaning in when talking to a patient are non-verbal
ways to communicate you care.
 Formal vs. Informal

• Formal communication is often found in hospital

policies and documents. This type of communication
can be very rigid, leaving little or no room for
feedback or deviation. Health care workers use
formal communication when explaining hospital
policies to patients and their families.
• Informal communication is less structured, and often
allows for more interaction and communication
between patients and caregivers. Conversing with
patients about their interests, families and daily
activities generally occurs using informal
communication.
 Technology-Aided

• Not all patients are able to communicate on

their own with their caregivers. In these
instances, many use technology-aided
communication devices to hear or speak.
• For example, patients who are unable to
speak may type their thoughts into a
computer that announces them out loud.
 SIGNS AND SYMBOLS

• Many health care settings are full of signs and

symbols that communicate quickly what a patient or
visitor needs to know. Using this type of
communication is beneficial in care settings, as it
allows individuals who are unable to read or
understand a specific language to still know what is
being communicated.
 Telephone systems
• This provide continues communication among the
different staff members and also with the patients.
• Where this is not achieved, care coordination
breakdowns can occur.
 Practical applications include:
• Greater accessibility and speed of
communications
• Patient safety and triage capability
• Ease of management, flexibility
• Tackling day to day problems
 NURSE PAGING SYSTEM FOR
HOSPITAL MANAGEMENT
• NURSE CALL SYSTEM ranges from
the simplest – a mere visual signal
system to most sophisticated
computer controlled system.
• The system has :
 panel in patient room
 Patient room door panel
 Main nurse station panel
 Monitoring
 Computer interface
 Software
 Alert panel
 Computer voice interface
Signage system
 INTEGRATED SERVICE DIGITAL
NETWORK
• ISDN is an international communications standard for
sending voice, video, and data over digital telephone
lines or traditional telephone copper wire.
• Benefits :Carries a variety of user traffic, such as
digital video, data, and telephone network services,
using the normal phone circuit-switched network
• Offers much faster call setup than modems
 TELEMEDICINE AND
TELECONSULTATION
• Telemedicine and teleconsultation are the application
and development of the telecommunication networks.
Health experts can solve problems by using the
electronic and communication technologies without
distance limitation.
• we can apply this system in training local volunteers,
educators, and welfare workers. Meanwhile, we can
save lots of cost and time .
 PUBLIC ADDRESS SYSTEM
• A public address system (PA system) is an electronic
sound amplification and distribution system with
a microphone, amplifier and loudspeakers, used to
allow a person to address a large public.
 TELEVISIONS
• Keep your patients entertained and informed while
they recover.
• Health promotion using television in hospital waiting
rooms
 CCTV
• In hospitals and healthcare facilities, video
surveillance is an effective tool not only for
increasing security, but also for controlling costs.
•  CCTV cameras can work to protect
hospital employees and patients from security
breaches, and provide valuable visual evidence that
can be used to increase productivity and prevent
dishonest claims.
 COLOR CODE STANDARDIZATION

• Code Red: Fire

• Code Blue: Cardiac Arrest
• Code Orange: Disaster or Mass Casualties
• Code Green: Evacuation
• Code Yellow: Missing Patient
• Code Amber: Missing or Abducted Infant or Child
• Code Black: Bomb Threat
• Code White: Aggression
• Code Brown: Hazardous Spill
• Code Grey: System Failure
• Code Pink: Pediatric Emergency and/or Obstetrical Emergency
POSTERS
PRESENTED BY:
ARSHPREET KAUR
15177
HOSPITAL MANAGEMENT