mgt101 Master PDF

1
Question 1 Multiple Choice out of 1 points
A group decision-making process which forbids

negative feedback on any suggested alternative by
any group member until all members have
presented alternatives is known as:
Given Answer: brainstorming
Correct Answer: brainstorming
1
The group decision-making process that increases

the chances of equal participation and involves
writing down individual ideas and presenting
them orally to the group, followed by a group
discussion and vote is known as:
Given Answer: the Nominal Group

technique
Correct the Nominal Group

Answer: technique
1
According to Chester Barnard, which of the

following is NOT a means by which organizational
problems are brought to the attention of managers?
Given Answer: feedback from customers
Correct Answer: feedback from customers
1
A graphic decision-making tool used to evaluate

decisions containing a series of steps is known as:
Given Answer: a decision tree
Correct Answer: a decision tree
1
All of the following are advantages of group

decision-making EXCEPT:
Given the time required to make the

Answer: decision
Correct the time required to make the

Answer: decision
1
The decision-making process is based upon

certain assumptions. Which of the following is
NOT one of those assumptions?
Given Answer: the customer is always

right
Correct the customer is always

Answer: right
1
The formula for expected value (EV) is:
Given Answer: EV = income x probability
Correct Answer: EV = income x probability
1
Programmed decisions are:

Given Answer: routine and repetitive
Correct Answer: routine and repetitive
1
The group decision-making process that involves

the circulation of questionnaires among group
members is known as:
Given Answer: the Delphi technique
Correct Answer: the Delphi technique
0
Most managerial decisions are made under

conditions of:
Given Answer: rationale
Correct Answer: risk
1
When decisions are reached using probability

theory, the alternative normally chosen is the one
with:
Given Answer: the highest expected

value
Correct the highest expected

Answer: value
1
The last step in the planning process is to:

Given Answer: put the plans into action
Correct Answer: put the plans into action
1
The condition that exists when organizational

subobjectives conflict or are not directly aimed at
accomplishing the overall organizational
objectives is:
Given Answer: suboptimization
Correct Answer: suboptimization
1
Which of the following is NOT an important

qualification of planners?
Given they must have technical

Answer: skills but not the other managerial
skills
Correct they must have technical

Answer: skills but not the other managerial
skills
1
One of the primary advantages of MBO is that:
Given the process gains employee

Answer: commitment
Correct the process gains employee

Answer: commitment
1
The final responsibility for organizational
planning rests with the:
Given Answer: top management
Correct Answer: top management
1
One of the disadvantages of MBO is that:
Given carrying out the process is time

Answer: consuming and requires additional
paperwork
Correct carrying out the process is time

Answer: consuming and requires additional
paperwork
1
The first step in the planning process is:
Given Answer: state organizational

objectives
Correct state organizational

Answer: objectives
0
The targets toward which an open management

system is directed are:
Given Answer: organizational purposes
Correct Answer: organizational objectives
1
Henry is a manager in our company. He has been
assigned a set of objectives to achieve, and
knows that his performance appraisal depends
upon their attainment. He will be rewarded
depending upon how close he comes to achieving
his goals. This management approach is called:
Given Answer: management-by-objectives
Correct management-by-objectives
Answer:
1
Which of the following is NOT an advantage of

planning?
Given Answer: all of the above are

advantages
Correct all of the above are

Answer: advantages
1
The management approach that uses

organizational objectives as the primary means of
managing the organization is called:
Correct management-by-objectives
Answer:
1
Which of Donaldson's stages of managing a
diverse workforce is a manager in when he or she
learns how to interact with diverse groups and
cultures by deliberately thinking about how to
behave?
Given Answer: conscious competence
Correct Answer: conscious competence
1
The belief that one's own group, culture, country,

or customers are superior to others is:
Given Answer: ethnocentrism
Correct Answer: ethnocentrism
1
According to the Hudson Institute report:
Given Human capital is the key to

Answer: economic growth and
competitiveness
Correct Human capital is the key to

competitiveness
0
Which of the following groups is susceptible to

"glass ceiling" discrimination?
The Glass Ceiling and Sexual Harassment
Given Answer: women
Correct Answer: all of the above

1
An environment in which cultural, group, and

individual differences are acknowledged,
accepted, and viewed as significant contributors
to the entirety is termed:
Given Answer: pluralism
Correct Answer: pluralism
1
Which of the following is NOT one of the

demographic facts established in the Hudson
Institute report?
Given the population and workforce

Answer: will grow more rapidly than at any
time since the 1930s
Correct the population and workforce

Answer: will grow more rapidly than at any
0
If someone by the name of Pat was employed as a

doctor and you immediately assumed the doctor
was male, you would most likely be falling
victim to:
Given Answer: prejudice
Correct Answer: gender-role stereotyping
1
Which of the following is one of Sonnenfeld's

findings concerning older workers?
Given Answer: many are high performers
Correct Answer: many are high performers
1
A key example of management organizing for

diversity is:
Given establishing task forces or

Answer: committees to explore issues and
provide ideas
Correct establishing task forces or

Answer: committees to explore issues and
provide ideas
1
In order to effectively carry out the four

management functions, managers must have
progressed to which stage of managing a diverse
workforce?
Given Answer: unconscious competence
Correct Answer: unconscious competence
1
The approach to cultural diversity that most

closely parallels affirmative action policies is:
Given the "righting-the-wrongs"

Answer: approach
Correct the "righting-the-wrongs"

Answer: approach
0
When a company is providing the expatriate with

basic information, such as personal safety, who to
call in an emergency, and how to write a check,
the company is providing training in:
Given Answer: cultural adaptation
Correct Answer: logistical information
1
The total characteristics of a given group of

people and their environment is:
Given Answer: culture
Correct Answer: culture
0
The primary reason for early termination of an

expatriate assignment is:
Given low compensation

Answer:
Correct poorly prepared for the

Answer: foreign assignment
1
Organization members who are citizens of the

country where the facility of a foreign-based
organization is located are:
Given Answer: host-country nationals
Correct Answer: host-country nationals

1
International management is:
Given the performance of

Answer: management activities across
national borders
Correct the performance of

national borders
1
When management is considering the problem of

how to compare profits generated by
organizational units located in different countries,
it is practicing:
Given Answer: controlling
Correct Answer: controlling
1
A United States clothing manufacturer has

recently purchased a factory in Taiwan that
manufactures men's and women's shirts. This
action is known as:
Given Answer: direct investing
Correct Answer: direct investing
1
A partnership formed by a company in one

country with a company in another country for
the purpose of pursuing some mutually desirable
business undertaking is known as:
Given Answer: a joint venture
Correct Answer: a joint venture
1
If a company in Israel grants its rights to a brand

distributor in the United States, the Israeli
company has entered into:
Given Answer: a license agreement
Correct Answer: a license agreement
0
Which of the following countries would NOT be

considered part of the evolving Pacific Rim?
Given Answer: Pakistan
Correct Answer: Argentina
0
We have a shoe manufacturing plant in Malaysia

and we have hired a Malaysian manager to
manage it, because that manager will understand
the situation better and manage the plant better
than any foreign manager. This is:
Given Answer: an ethnocentric attitude
Correct Answer: a polycentric attitude
1
The most important aspect of management is:

Given Answer: managing goals
Correct Answer: managing goals
1
One of the earliest management writers who

stated that all managers should possess certain
positive physical and mental qualities and special
knowledge related to the specific operation was:
Given Answer: Henri Fayol
Correct Answer: Henri Fayol
1
Managerial skills involving the ability to build

cooperation within the team being led are termed:
Given Answer: human skills
Correct Answer: human skills
1
Managerial skills that involve using specialized

knowledge and expertise are termed:
Given Answer: technical skills
Correct Answer: technical skills
1
The management function concerned with the

assigning of tasks to various individuals or
groups within the organization is:
Given Answer: organizing
Correct Answer: organizing
1
The management function concerned with

guiding the activities of organization members in
appropriate directions is:
Given Answer: influencing
Correct Answer: influencing
1
The degree to which organizational resources

contribute to productivity is:
Given Answer: efficiency
Correct Answer: efficiency
1
When managers gather information that measures

recent performance within the organization, then
compare present performance to established
performance standards, and then try to find new
ways of improving production through
organizational modifications, they are
performing:
1
The management skill that is equally important
at all organizational levels and shows the
common denominator of all management levels
is:
Given Answer: human skill
Correct Answer: human skill
1
Which of the following is a definition of the term

management?
Given a process that managers follow

Answer: in order to accomplish
organizational goals
Correct a process that managers follow

Answer: in order to accomplish
1
When a manager is reaching organizational goals

but wasting resources in the process, they would
most likely be considered:
Given Answer: inefficient and effective
Correct Answer: inefficient and effective
1
In a PERT network, the sequence of events and

activities requiring the longest period of time to
complete is the:
Given Answer: critical path
Correct Answer: critical path
0
In the human resource planning process, which

of the following steps immediately follows
determining the human resource requirements?
Given developing human resource

Answer: programs
Correct taking a human resource

Answer: inventory
1
When nearly everyone who wants the product has

it, and sales are due to replacing a worn-out
product, the product is in which life-cycle stage?
Given Answer: saturation
Correct Answer: saturation
1
A relatively formal sales forecasting method that

gathers, evaluates, and summarizes expert
opinions as the basis for the forecast is the:
1
The process of formulating a detailed listing of
activities that must be accomplished to attain an
objective, allocating the resources necessary to
attain the objective, and setting up and following
timetables for completing the job is:
Given Answer: scheduling
Correct Answer: scheduling
1
The two primary elements of a PERT network

are:
Given activities symbolized by

Answer: arrows and events symbolized by
circles
Correct activities symbolized by

Answer: arrows and events symbolized by
circles
1
A straightforward method of predicting future

sales levels primarily by asking appropriate
managers within the organization to give their
opinions on what will happen to sales in the
future is:
Given the jury of executive

Answer: opinion method
Correct the jury of executive

1
Which scheduling tool is normally used to
schedule production inputs such as human
resources and machinery?
Given Answer: Gantt charts
Correct Answer: Gantt charts
1
A plan that is used over and over again is a:
Given Answer: standing plan
Correct Answer: standing plan
1
A sales forecasting method that predicts future

sales levels by analyzing the historical
relationship in an organization between sales and
time is:
Given Answer: the time series analysis

method
Correct the time series analysis

Answer: method
1
To have a successful standing plan program,

which of the following have to be mutually
supportive?
Given all three have to mutually

Answer: supportive
Correct all three have to mutually

Answer: supportive
1
One of the greatest challenges for management

science is:
Given improving the effectiveness

Answer: of the model
Correct improving the effectiveness

1
Scientific management can be broken down into

two distinct areas. Which of the following
researchers would not be considered a major
contributor to the lower-level management
analysis area of scientific management?
0
The contingency approach to management

emphasizes:
Given Answer: either-or relationships
Correct Answer: if-then relationships
1
According to the systems approach, the

management system would be considered:
Given Answer: an open system
Correct Answer: an open system

1
Which of the following researchers would not be

considered a major contributor to the classical
approach to management?
Given Answer: Abraham Maslow
Correct Answer: Abraham Maslow
1
Which scientific management contributor

advocated a bonus system if workers exceeded
their daily production?
Given Answer: Henry Gantt
Correct Answer: Henry Gantt
1
The first concentrated effort to develop a body of

management thought was:
Given Answer: the classical approach
Correct Answer: the classical approach
1
Which of the following would Ludwig Von

Bertalanffy identify as a closed system?
Given Answer: a clock
Correct Answer: a clock
1
Hal works for a large industrial organization and
one of his primary tasks is production scheduling.
A very useful management approach that could
assist Hal in this task is:
Given Answer: management science
Correct Answer: management science
0
According to L. Thomas Hopkins, all of the

following are important guidelines for anyone
undertaking systems analysis, EXCEPT:
Given all analysis starts with the

Answer: existence of the whole
Correct each component of the system

Answer: needs to be investigated
individually
1
An organization that interacts with its

environment is a/an:
Given Answer: open system
Correct Answer: open system
1
The ultimate objective of the human relations

movement is to:
Given enhance organizational success
Answer: by building appropriate
relationships
Correct enhance organizational success

Answer: by building appropriate
relationships
1
The survey conducted by Sandra Holmes

indicated that the positive outcome of social
responsibility that had the highest expectation by
top executives was:
Given enhanced corporate image

Answer: and goodwill
Correct enhanced corporate image

Answer: and goodwill
1
Which piece of federal legislation requires

business to adhere to certain socially responsible
environmental standards?
Given the Environmental

Answer: Protection Act
Correct the Environmental

Answer: Protection Act
1
Acting in such a way that the action taken under

the circumstances could be a universal law, or
rule, of behavior would best define which of the
following ethical standards?
Given Answer: Kant's categorical
imperative
Correct Kant's categorical

Answer: imperative
0
A major argument against business performing

socially responsible activities is that:
Given the social costs related to each

Answer: activity, product, or service should
be passed on to the consumer
Correct it violates profit maximization

Answer:
1
All companies should take social responsibility

measurements in all of the following areas
EXCEPT:
Given Answer: the public opinion area
Correct Answer: the public opinion area
0
What is the most crucial decision an organization

must undertake in order to maintain a high level
of responsiveness within an organization?
Given how to involve the maximum
Answer: number of employees in the
process
Correct which social responsibilities

Answer: to pursue, and how to do so
1
During phase 2 of the process of converting

social responsibility policy into action, division
management should be:
Given none of the above, division

Answer: management should not be
involved until phase 3
Correct none of the above, division

Answer: management should not be
1
If you would feel uncomfortable explaining to a

national television audience why you took a
particular action, the behavior was probably not
ethical according to which of the following
ethical standards?
Given Answer: none of the above
Correct Answer: none of the above
1
The utilization of ethical management practices

produces all of the following EXCEPT:
Given negatively effecting external
Answer: stakeholders
Correct negatively effecting external

1
According to the survey conducted by Sandra

Holmes of top executives involving positive and
negative outcomes of social responsibility, which
of the following was NOT classified as a
negative outcome?
Given Answer: loss of customer base
Correct Answer: loss of customer base
1
Which of the following stakeholders is owed the

social obligation of being provided safe
products?
Given Answer: consumers
Correct Answer: consumers
1
An organizational mission is very important to an

organization for all of the following reasons
EXCEPT:
Given all of the above are ways an
Answer: organizational mission can increase
the probability the organization will
be successful
Correct all of the above are ways an

be successful
1
Which level of the organization's environment

includes planning, organizing, influencing, and
controlling within the organization?
Given Answer: the internal environment
Correct Answer: the internal environment
1
Which of the following strategy formulation

tools outlines the primary forces that determine
competitiveness within an industry and
illustrates how those forces are related?
Given Porter's Model for Industry

Answer: Analysis
Correct Porter's Model for Industry

Answer: Analysis
0
XYZ college wants to deliver quality education

to prepare its students for both continuing
education and the work environment. This is an
example of a/an:
Given Answer: tactic
Correct Answer: mission statement
1
The relative degrees of worth that society places

on the way in which it functions and exists are:
Given Answer: social values
Correct Answer: social values
1
The component of the operating environment that

is composed of factors influencing the supply of
workers is the:
Given Answer: labor component
Correct Answer: labor component
1
Which of the following steps in the strategy

management process should come last?
Given Answer: strategy implementation
Correct Answer: strategy implementation
1
An SBU with a large market share of a

low-growth market is a:
Given Answer: cash cow
Correct Answer: cash cow

1
A business strategy that emphasizes making an

organization more competitive by targeting a
particular customer is a:
Given Answer: focus strategy
Correct Answer: focus strategy
1
Which of the following would be considered part

of the international component of an
organization's economic environment?
Given Answer: social infrastructure
Correct Answer: social infrastructure
1
An SBU with a relatively small market share of

a low-growth market is a:
Given Answer: dog
Correct Answer: dog
MGT101-HK1. PRINCIPLES OF MANAGEMENT (MGT101-HK1) > CONTROL

PANEL > EXAMS > REVIEW ASSESSMENT: FINAL EXAM
Review Assessment: Final Exam

User
Submitted
Name Final Exam
Status Completed
Score 10 out of 100 points
Instructions
Question 1 0 out of 1 points

What activity determines the flow of material from vendors through an
operations system to customers?
Selected Answer: ratio analysis
Correct Answer: materials control
Feedback: See Materials Control

A budget that automatically indicates an increase in the amount of
resources allocated for various organizational activities when
production levels go up is a:
Selected Answer: variable budget
Correct Answer: variable budget

The operational plan of action outlining which goods and services an
organization will produce is a:
Selected Answer: layout strategy
Correct Answer: product strategy
Feedback: See Product Strategy

An operational plan of action that provides the organization with a
competitive location for its headquarters, manufacturing, services, and
distribution activities is a:
Selected Answer: product strategy
Correct Answer: location strategy
Feedback: See Location Strategy

A process is:
Selected a particular linking of organizational components

Answer: that carry out a strategy
Correct the flow of interrelated events toward a goal,

Answer: purpose, or end
Feedback: See Strategies, Systems, and Processes

Tom's company repairs machines only after they have malfunctioned.
This is a:
Selected Answer: sound maintenance control policy
Correct Answer: pure-breakdown policy
Feedback: See Maintenance Control

A cost control and reduction technique that examines all the parts,
materials, and functions of an operation is:
Selected Answer: decision-tree analysis
Correct Answer: value analysis
Feedback: See Other Broad Operations Control Tools

The algebraic equation for the determination of the break-even point is:
Selected Answer: BE = P/ (FC-VC)
Correct Answer: BE = FC/(P-VC)
Feedback: See Break-Even Analysis

An operational plan that focuses on hiring the right employees for a job
is
Selected Answer: manpower planning
Correct Answer: manpower planning

Which of the following would NOT be considered a potential
advantage to matrix organizations?
Selected Answer: lower project costs
Correct Answer: more complex internal operations
Feedback: See Matrix Organization

The bodily strain experienced by an individual as a result of coping
with some environmental factor is called:
Selected Answer: stressors
Correct Answer: stress
Feedback: See Stress

A manager who is known as a "Production Pusher" with a high
concern for production and a low concern for people is at which
position on the managerial grid?
Selected Answer: 9,1
Correct Answer: 9,1

What changes could occur in the organization if the stress created by
a change is significant?
Selected the organization could be less effective after the

Answer: change than before it
Correct the organization could be less effective after the


Which of the following is an observable symptom of undesirably
high stress levels?
Selected Answer: moodiness
Feedback: See Identifying Unhealthy Stress in Organizations

Perhaps the most important factor for managers to consider when
changing an organization is:
Selected Answer: who is going to be affected by the change
Correct Answer: determining who will be the change agent
Feedback: See The Change Agent

The three categories of factors that determine organizational
effectiveness are:
Selected Answer: people, technology, and structure
Correct Answer: people, technology, and structure

After managers decide to make some organizational change, they
typically meet with:
Selected Answer: employee indifference to the change
Correct Answer: employee resistance to the change
Feedback: See Individuals Affected by the Change

When a worker works out of his or her car during the entire workday,
the worker is considered:
Selected Answer: fully mobile
Correct Answer: fully mobile

Perhaps the most complete description of the motivation process can
be found in the:
Selected Answer: equity theory
Correct Answer: Porter-Lawler Theory of Motivation
Feedback: See Porter-Lawler Theory of Motivation

Which of the following motivation theories focuses on the personal
and natural development of people to explain human needs?
Selected Answer: Argyris' Maturity-Immaturity Continuum
Correct Answer: Argyris' Maturity-Immaturity Continuum

The process of increasing the number of operations an individual
performs in a job is:
Selected Answer: job enrichment
Correct Answer: job enlargement
Feedback: See Job Design

The theory based on the concept that individuals compare their inputs
and outcomes with other people to determine if they are being treated
fairly is:
Selected Answer: expectancy theory
Correct Answer: equity theory
Feedback: See Equity Theory of Motivation

Which of the following statements is correct regarding Likert's
Management System?
Selected [None Given]

Answer:
Correct managers who initiate a System 4 will initially see

Answer: a decline in production, followed by an increase in
production over the long term
Feedback: See Likert's Management System

Incorporating motivators into a job situation is:
Selected Answer: [None Given]
Correct Answer: job enrichment

A subjective maturity-immaturity continuum was developed by:
Correct Answer: Argyris
Feedback: See Argyris' Maturity-Immaturity Continuum

The Porter-Lawler Theory of Motivation incorporates and expands on
which of the following motivation theories?

The most basic motivation strategy for managers is:

Answer:
Correct simply communicate well with organization

Answer: members
Feedback: See Managerial Communication

The leadership theory that attempts to identify those situations in
which the input of leader behavior is partly or wholly canceled out
because of characteristics of the situation is the:
Correct Answer: substitute leadership theory
Feedback: See Current Topics in Leadership

Under which leadership theory does the leader inspire organizational
success by profoundly affecting followers' beliefs in what an
organization should be, as well as their values, such as justice and
integrity?
Correct Answer: transformational leadership
Feedback: See Transformational Leadership

Leadership that inspires organizational success by showing followers
how to lead themselves is:
Correct Answer: superleadership
Feedback: See Superleadership

Which of the following is most accurate regarding the
Vroom-Yetton-Jago Model?
Correct Answer: it is too complicated to be practical
Feedback: See The Vroom-Yetton-Jago Model

The process of directing the behavior of others toward the
accomplishment of objectives is:
Correct Answer: leadership
Feedback: See Defining Leadership

A manager who needs to be certain about how problems should be
solved will:

Answer:
Correct find it extremely difficult to be a successful

Answer: subordinate-centered leader
Feedback: See The Tannenbaum and Schmidt Leadership

Continuum
A manager who has the tendency to "sell" his or her decisions is most
likely to:
Correct Answer: want to use their authority to a large degree

Continuum

The central theme of leadership is:
Correct Answer: getting things accomplished through people

Leaders who identify inappropriate behavior in followers and suggest
how they might correct that behavior fall into the category of:
Correct Answer: coaching leadership
Feedback: See Coaching

Which of the following steps in the providing human resource process
follows training?
Correct Answer: performance appraisal
Feedback: See Steps in Providing Human Resources

An accurate description of an assessment center is:
Answer:
Correct a program in which an applicant simulates

Answer: organizational activities
Feedback: See Assessment Centers

The Civil Rights Act of 1964, and amended in 1972, prohibits
discrimination on the basis of all the following EXCEPT:
Correct Answer: disability
Feedback: See Knowing the Law

In order to avoid the potential weaknesses of performance appraisals,
supervisors should do all of the following EXCEPT:

Answer:
Correct view the appraisal process as a means of

Answer: rewarding or punishing employees
Feedback: See Handling Performance Appraisals

Under which one of the following methods of performance appraisal
is it impossible to have two people with the same rating?
Correct Answer: employee comparisons
Feedback: See Descriptions of Several Methods of Performance

Appraisals

A test that measures what it is designed to measure is likely to be:
Correct Answer: valid
Feedback: See Testing Guidelines

Managers should follow affirmative action guidelines primarily
because:

Answer:
Correct the overall workforce is becoming more diverse

Answer: in its makeup
Feedback: See Affirmative Action

The four-step training process sequence is correctly described as:

Answer:
Correct determining, designing, administering, and

Answer: evaluating
Feedback: See Training

The initial attraction and screening of the supply of prospective
human resources available to fill a position is:
Correct Answer: recruitment
Feedback: See Recruitment

Which of the following is a correct statement regarding the
relationship between values, beliefs, attitudes, and behavior?

Answer:
Correct values and beliefs create attitudes which

Answer: influence behavior
Feedback: See How Beliefs and Values Create Attitudes

Lois feels she completed the project on time because of her
dedication and motivation, but when it wasn't well received, she felt
it was due to the ignorance of others. This is an example of:
Correct Answer: the self-serving bias
Feedback: See Perceptual Distortions

Which of the following is NOT one of the main areas addressed by
theories developed to explain the primary determination of employee
attitudes?
Selected Answer: reasoned action
Correct Answer: reasoned action

Accepted facts or truths about an object or person that have been
gained from either direct experience or a secondary source are:
Selected Answer: values
Correct Answer: beliefs

The approach to learning that is based on the belief that behavior is a
function of its consequences and that behavior leading to positive
consequences is more likely to be repeated is:
Correct Answer: operant learning
Feedback: See Learning

A predisposition to react to a situation, person, or concept with a
particular response is a/an:
Correct Answer: attitude
Feedback: See What Are Attitudes

Attitudes generally have three different components. Which of the
following is NOT one of those components?
Correct Answer: sensual
Feedback: See What are Attitudes

If a manager indicates an employee will be transferred to a preferred
shift if she completes a particular task, the manager is using:
Correct Answer: an escape strategy
Feedback: See Reinforcement Strategy

Managers can avoid inappropriate attributions by doing all of the
following EXCEPT:
Answer:
Correct ignoring individual differences among

Answer: subordinates
Feedback: See Perception and the Perceptual Process

The manager who is directly responsible for executing a function
has:
Correct Answer: operating responsibility
Feedback: See Management Responsibility Guide

A listing of specific activities that must be performed to accomplish
some task or job is a:
Correct Answer: job description
Feedback: See The Job Description

A situation in which more than one individual is responsible for the
same activity is:
Correct Answer: overlapping responsibilities
Feedback: See Functional Similarities and Responsibility

The manager who guides and directs the execution of a function
through the person accepting operating responsibility has:
Correct Answer: general responsibility

The most fundamental authority consisting of the right to make
decisions and to give orders concerning the production, sales, or
finance-related behavior of subordinates is called:
Correct Answer: line authority
Feedback: See Types of Authority

The process of assigning job activities and related authority to
specific individuals in the organization is termed:
Correct Answer: delegation
Feedback: See Delegation

The roles that staff personnel perform include all of the following
EXCEPT:
Correct Answer: the financial role
Feedback: See Line-Staff Relationships

The obligation to perform assigned activities is termed:
Correct Answer: responsibility
Feedback: See Responsibility

Which of the following is NOT one of the four dimensions for
appraising manager responsibility?
Correct Answer: behavior with suppliers
Feedback: See Responsible Managers

Which of the following statements is most accurate?
Correct Answer: all of the above are correct
Feedback: See Structure

The most widely used basis for establishing departments within the
formal structure is:
Correct Answer: functional departmentalization
Feedback: See Departmentalization and Formal Structure: A

Contingency Viewpoint

The central concern of span of management is to:
Answer:
Correct determine how many individuals a manager can

Answer: supervise effectively
Feedback: See Span of Management

The unique way in which a manager perceives organizational
problems are:
Correct Answer: forces in the manager
Feedback: See Forces Influencing Formal Structure

Which of the following statements would be most accurate if
subordinates' activities were very similar?
Correct Answer: there could be a large span of control
Feedback: See Designing Span of Management: A Contingency

Viewpoint

The lines between boxes on an organization chart represent:
Correct Answer: formal lines of communication
Feedback: See Authority and Responsibility

The primary purpose of the organizing subsystem is to:
Answer:
Correct enhance goal attainment of the general

Answer: management system
Feedback: See The Organizing Subsystem

The system or network of interpersonal relationships that exists
within an organization is its:
Correct Answer: informal structure
Feedback: See Formal and Informal Structure

Which of the following is NOT a main step in the organizing process?
Correct Answer: evaluating plans for completeness
Feedback: See The Organizing Process

Which of the following is the most accurate statement

Answer:
Correct Answer: self-managed teams are generally

cross-functional
Feedback: See Self-Managed Teams

Mechanisms through which managers can steer everyday
organizational behaviors are:
Correct Answer: traditions
Feedback: See Corporate Culture

Formal groups that handle routine activities and are outlined on an
organization chart are called:
Correct Answer: command groups
Feedback: See Kinds of Formal Groups

Supervisors that communicate and coordinate activities among
various formal groups are:
Correct Answer: linking pins
Feedback: See Formal Groups

The most fundamental ingredient for an effective teams is:
Correct Answer: trust
Feedback: See Trust and Effective Teams

An organizational team established to help eliminate a specified
problem within the organization is a:
Correct Answer: problem-solving team
Feedback: See Types of Teams in Organizations

Closed offices and few common areas where organization members
can meet indicate:
Correct Answer: a closed corporate culture

A group whose members influence one another toward the
accomplishment of an organizational objective is a/an:
Correct Answer: team
Feedback: See Groups Versus Teams

Which stage of team development is characterized by a focus on
solving organizational problems and meeting assigned challenges?
Correct Answer: performing
Feedback: See Stages of Team Development

A control that takes place as some unit of work is being performed is
a:
Correct Answer: concurrent control
Feedback: See Types of Controls

The systematic effort to compare performance to predetermined
standards in order to determine whether performance is in line with
those standards, or needs to be corrected is:
Feedback: See Defining Controlling

The level of activity established to serve as a model for evaluating
organizational performance is:
Correct Answer: a standard
Feedback: See Comparing Measured Performance to Standards

The managerial activity aimed at bringing organizational performance
up to the level of the performance standards is:
Correct Answer: taking corrective action
Feedback: See Taking Corrective Action

The controller is least likely concerned with controlling:
Correct Answer: prices of products
Feedback: See The Job of the Controller

Standards that focus on how many items should be produced in a
given time period are:
Correct Answer: productivity standards

Factors within an organization that are barriers to organizational goal
attainment are:
Correct Answer: problems

Before performance is measured:

Answer:
Correct Answer: some unit of performance must be

established
Feedback: See The Controlling Subsystem

A manager who calculates that his profit is 5% less this year than last
year is utilizing:
Correct Answer: feedback control
Feedback: See Types of Control

According to the influencing subsystem, which of the following
factors is interrelated to leading?

Answer:
Correct leading, motivating and considering groups are

Answer: all interrelated
Feedback: See The Influencing Subsystem

A source can gather nonverbal feedback simply by:
Selected asking the destination questions about the

Answer: message
Correct watching the nonverbal response of the

Answer: destination to the message
Feedback: See Gathering and Using Feedback

A position description is an example of which form of
communication?
Selected Answer: downward informal communication
Correct Answer: downward formal communication
Feedback: See Types of Formal Organizational Communication

Organizational communication that does not follow the lines of the
organizational chart is:
Selected Answer: lateral communication
Correct Answer: informal organizational communication
Feedback: See Informal Organizational Communication

The grapevine pattern that tends to distort messages more than the
others is the:
Selected Answer: single-strand grapevine
Correct Answer: single-strand grapevine

Encoded information the source intends to share with another person
is:
Selected Answer: the message
Correct Answer: the message

The grapevine pattern in which A informs everyone else on the
grapevine is known as the:
Correct Answer: gossip grapevine
Feedback: See Patterns of Informal Organizational Communication

The fundamental management skill is:
Selected Answer: controlling
Correct Answer: communication

One of the most important, most difficult, and most neglected skills in
communication is:
Selected Answer: decoding
Correct Answer: listening
Feedback: See Verbal and Nonverbal Interpersonal Communication

Which of the following is a communication macrobarrier?
Selected Answer: multimeaning words
Correct Answer: need for increasingly complex information
Feedback: See Barriers to Successful Communication

PANEL > EXAMS > REVIEW ASSESSMENT: MIDTERM EXAM
Review Assessment: Midterm Exam

User
Submitted
Name Midterm Exam
Status Completed
Instructions

XYZ college wants to deliver quality education to prepare its students
for both continuing education and the work environment. This is an
example of a/an:
Selected Answer: operating plan
Feedback: See Establishing Organizational Direction

The fourth step in the strategy management process is:
Selected Answer: environmental analysis
Feedback: See Strategy Implementation

Which of the following is NOT one of the five steps of strategy
management?
Selected Answer: strategy formulation
Correct Answer: environmental control
Feedback: See Strategy Management

In strategic planning, managers try to determine what their
organization should do to be successful:
Selected Answer: in the coming year
Correct Answer: three to five years from now
Feedback: See Strategic Planning

An SBU with a small market share of a high-growth market is a:
Selected Answer: dog
Correct Answer: question mark
Feedback: See The BCG Growth-Share Matrix

The document that is written by management and describes the
purpose for which the organization exists is the:
Selected Answer: strategic plan
Feedback: See Establishing Organizational Direction

Which level of the organization's environment includes planning,
organizing, influencing, and controlling within the organization?
Selected Answer: the operating environment
Feedback: See The Internal Environment

The strategy development tool that matches internal organizational
strengths and weaknesses with external opportunities and threats is:
Selected Answer: SWOT analysis
Correct Answer: SWOT analysis

With the GE Multifactor Portfolio Matrix, the businesses falling in the
cells that form a diagonal from lower left to upper right are:

Answer:
Correct medium-strength and should be invested in only

Answer: selectively
Feedback: See Business Portfolio Analysis

A broad and general plan developed to reach long-term organizational
objectives is:
Correct Answer: strategy
Feedback: See Defining Strategy

Which of the following strategy formulation tools outlines the
primary forces that determine competitiveness within an industry and
illustrates how those forces are related?
Correct Answer: Porter's Model for Industry Analysis

An organization that takes the entire world as their business arena is:
Correct Answer: both a and b
Feedback: See Transnational Organizations

If Joe is a citizen of Sri Lanka and he lives and works for a company
in Brazil, he would most likely be considered a/an:
Correct Answer: expatriate
Feedback: See Types of Organization Members Found in

Multinational Corporations

The two most difficult challenges that apply to expatriates and
third-country nationals are:
Correct Answer: culture and repatriation


The total characteristics of a given group of people and their
environment is:
Feedback: See Influencing People in Multinational Corporations

Normally, managers who make foreign investments expect such
investments will do all of the following EXCEPT:
Correct Answer: double in value in ten years
Feedback: See Risk and the Multinational Corporation


Answer:
Correct the performance of management activities

Answer: across national borders
Feedback: See Fundamentals of International Management

A company that operates essentially within a single country is a/an:
Correct Answer: domestic organization
Feedback: See Categorizing Organizations by International

Involvement

Which of the following is the most accurate statement?

Answer:
Correct The growth rate of foreign investment in the

Answer: U.S. has slowed in the 1990s
Feedback: See Fundamentals of International Management

If a company in Israel grants its rights to a brand distributor in the
United States, the Israeli company has entered into:
Feedback: See Planning in Multinational Corporations

Our multinational company hires the best managers for our
operations, regardless of the location of those managers. We practice
which approach to hiring?
Correct Answer: geocentric
Feedback: See Selection of Managers

Organization members who are citizens of the country where the
facility of a foreign-based organization is located are:


Acting in such a way that the action taken under the circumstances
could be a universal law, or rule, of behavior would best define which
of the following ethical standards?
Correct Answer: Kant's categorical imperative
Feedback: See Creating an Ethical Workplace

All of the following are true concerning business ethics EXCEPT:

Answer:
Correct produce detailed procedures to use in every

Answer: situation
Feedback: See Business Ethics

The best-known argument against business performing socially
responsible activities is proposed by:
Correct Answer: Milton Friedman
Feedback: See Arguments Against Business Performing Social

Responsibility Activities

All the individuals and groups that are directly or indirectly affected
by an organization's decisions are its:
Correct Answer: stakeholders
Feedback: See Determining If a Social Responsibility Exists

During phase 1 of the process of converting social responsibility
policy into action, staff specialists be:

Answer:
Correct none of the above; they should not be involved

Answer: in phase 1
Feedback: See Phases of Organizational Involvement

The federal agency that regulates safety and health conditions in
non-governmental jobs is:

Answer:
Correct Answer: Occupational Safety and Health

Administration
Feedback: See Primary Functions of Several Federal Agencies That

Enforce Social Responsibility Legislation

The utilitarian principle means:
Selected act in a way you would expect others to act
Answer: toward you
Correct act in a way that results in the greatest good for

Answer: the greatest number of people

According to the flowchart identified in the text, for managers to
achieve and maintain a high level of social responsiveness within an
organization, they should pursue:
Selected the flowchart into the annual budgeting process

Answer:
Correct those responsibilities their organization

Answer: possesses and has a right to undertake
Feedback: See page 56

All of the following are propositions for the Davis Model of
Corporate Social Responsibility EXCEPT:
Selected the social costs related to each activity, product,

Answer: or service shall be passed on to the consumer
Correct business shall operate as a one-way system

Answer:
Feedback: See The Davis Model of Corporate Social

Responsibility

The federal agency that investigates and reconciles employment
discrimination complaints based on race, sex, or creed is:
Answer:
Correct Answer: the Equal Employment Opportunity

Commission
Feedback: See Primary Functions of Several Federal Agencies That

Enforce Social Responsibility Legislation

The social obligation approach to meeting social obligations proposes
that business:

Answer:
Correct has primary economic purposes, and social

Answer: responsibility is to meet legal standards
Feedback: See Approaches to Meeting Social Responsibility

Scientific management can be broken down into two distinct areas.
Which of the following researchers would not be considered a major
contributor to the lower-level management analysis area of scientific
management?
Feedback: See Lower-Level Management Analysis

Triangular management is a management approach that emphasizes
using information from:
Answer:
Correct the classical, management-science, and

Answer: behavioral schools of thought
Feedback: See Information for Management System Analysis

An organization that emphasizes systematic problem solving,
experimenting with new ideas, and learning from past experiences
and the experiences of others is referred to as a/an:
Correct Answer: learning organization
Feedback: See Learning Organization: A New Approach

The original purpose of the relay assembly test room experiment
portion of the Hawthorne Studies was to:

Answer:
Correct determine the relationship between intensity of

Answer: light and worker efficiency
Feedback: See The Hawthorne Studies

Which scientific management contributor advocated a bonus system
if workers exceeded their daily production?

The purpose of the bank wiring observation room experiment portion
of the Hawthorne Studies was to:
Selected develop a new supervisory relationship

Answer:
Correct Answer: analyze the social relationships in a work

group

contributor to the classical approach to management?
Selected Answer: Abraham Maslow

Of the following scientific management contributors, which would be
considered as being the most concerned with the human side of
production?

The primary limitation of the Classical Approach is that:
Selected it does not adequately emphasize human

Answer: variables
Correct Answer: it does not adequately emphasize human

variables

"The Father of Scientific Management" is:
Correct Answer: Frederick Taylor

An organization that interacts with its environment is a/an:
Feedback: See The Systems Approach

The Classical Approach has been criticized as not placing enough
emphasis on all of the following areas EXCEPT:
Feedback: See Limitations of the Classical Approach

When managers gather information that measures recent performance
within the organization, then compare present performance to
established performance standards, and then try to find new ways of
improving production through organizational modifications, they are
performing:
Feedback: See The Management Process: Management Functions

All the assets available for activation during normal operations are:
Correct Answer: organizational resources
Feedback: See Management and Organizational Resources

Government statistics show that management positions have:
Correct Answer: increased by 10% to 18% since 1950
Feedback: See the Management Task

Nick is 29 years old and has just been promoted from salesperson to
sales manager for his company. Nick is most likely in which stage of
his career?
Correct Answer: establishment
Feedback: See Career Stages, Life Stages, and Performance

According to Katz, which of the following skills is important for
successful management performance?
Feedback: See Management Skills

According to the concept of the Universality of Management:
Feedback: See the Universality of Management

When Peters and Waterman recommend that organizations "stick to
their knitting," they are really recommending that organizations:
Correct Answer: stay close to the business that they know
Feedback: See Management Process and Goal Attainment

When a manager achieves assigned organizational objectives without
wasting organizational resources, that manager is:
Correct Answer: effective and efficient
Feedback: See Various Combinations of Managerial Effectiveness

and Managerial Efficiency

Managerial skills involving the ability to build cooperation within the
team being led are termed:
Feedback: See Management Skills

The management skill that is most important for lower (supervisory)
levels of management is:
Correct Answer: technical skill
Feedback: See Management Skill

Which of the following is a definition of the term management?

Answer:
Correct a process that managers follow in order to

Answer: accomplish organizational goals
Feedback: See Defining Management

Perceptions about the sexes based on what society believes are
appropriate behaviors for men and women are:
Correct Answer: gender-role stereotypes
Feedback: See Negative Dynamics and Specific Groups

The six key strategies raised by the Hudson Institute report for
modern managers suggest:
Correct Answer: organizations need to become more inclusive
Feedback: See Strategies for Promoting Diversity in Organizations

Which of Donaldson's stages of managing a diverse workforce is a
manager in when he or she learns how to interact with diverse groups
and cultures by deliberately thinking about how to behave?
Feedback: See Stages in Managing a Diverse Workforce

Being one of a very few members of a group in an organization is:
Correct Answer: tokenism
Feedback: See Ethnocentrism and Other Negative Dynamics

When a majority group member experiences inequities as a result of
programs designed to help underrepresented groups it is called:
Correct Answer: reverse discrimination
Feedback: See Equal Employment and Affirmative Action


Answer:
Correct Human capital is the key to economic growth

Answer: and competitiveness

The belief that one's own group, culture, country, or customers are
superior to others is:

The approach to cultural diversity that most closely parallels
affirmative action policies is:
Correct Answer: the "righting-the-wrongs" approach
Feedback: See Pluralism

The assimilation approach to cultural diversity:

Answer:
Correct pressures employees who do not belong to the

Answer: dominant culture to conform

Having too many expectations to comfortably fulfill is termed:
Correct Answer: role overload
Feedback: See Minorities

Which approach to cultural diversity focuses on how interpersonal
skills and attitudinal changes relate to organizational performance,
and is also the most effective approach to pluralism?
Correct Answer: the multicultural approach

In the stages of the product life cycle, which stage typically follows
the maturity stage?
Feedback: See Methods of Sales Forecasts

A relatively formal sales forecasting method that gathers, evaluates,
and summarizes expert opinions as the basis for the forecast is the:

The key organizational forecast is the:
Correct Answer: sales forecast
Feedback: See Types of Forecasts

A straightforward method of predicting future sales levels primarily
by asking appropriate managers within the organization to give their
opinions on what will happen to sales in the future is:
Correct Answer: the jury of executive opinion method

Standing plans and single-use plans are examples of which dimension
in planning?
Correct Answer: repetitiveness
Feedback: See Dimensions of Plans

Which stage of the product life cycle do competitors entering the
market at a slower rate than before characterize, although sales are
still climbing?
Correct Answer: maturity

Programs and budgets are:
Correct Answer: single-use plans
Feedback: See Single-Use Plans: Programs and Budgets

Which scheduling tool is normally used to schedule production inputs
such as human resources and machinery?
Feedback: See Gantt Charts

Which of the following types of plans would be considered a
single-use plan?
Correct Answer: program
Feedback: See Standing Plans: Policies, Procedures, and Rules

Which of the following would generally NOT be an objective
resulting from human resource planning?

Answer:
Correct all of the above are potential objectives of

Answer: human resource plans
Feedback: See Human Resource Planning

Planning in the areas of plant facilities and human resources is:
Correct Answer: input planning
Feedback: See Planning Areas: Input Planning

All of the following are methods of evaluating the planner EXCEPT:
Answer:
Correct the plan only includes short-term

Answer: recommendations
Feedback: See Evaluation of Planners

Which of the following is a disadvantage of planning?

Answer:
Correct planning takes time away from other

Answer: management activities
Feedback: See Planning Advantages and Potential Disadvantages

The fundamental purpose of planning is:
Correct Answer: helping the organization reach its objectives
Feedback: See Purposes of Planning

The process of determining how the organization can get where it
wants to go is:
Correct Answer: planning
Feedback: See General Characteristics of Planning

Henry is a manager in our company. He has been assigned a set of
objectives to achieve, and knows that his performance appraisal
depends upon their attainment. He will be rewarded depending upon
how close he comes to achieving his goals. This management
approach is called:
Correct Answer: management-by-objectives
Feedback: See Management by Objective

The final responsibility for organizational planning rests with the:
Feedback: See Planning and the Chief Executive

A system created as part of the overall management system is a:
Correct Answer: subsystem
Feedback: See The Planning Subsystem

A management guideline that recommends managers clearly
determine, understand, and state organizational objectives before
they initiate any action is:
Correct Answer: the principle of the objective
Feedback: See Working with Organizational Objectives

Which of the following is a suggested basis for evaluating the
performance of the organizational planner?

The most important input in the planning subsystem is the:
Correct Answer: organizational planner
Feedback: See The Planner

The targets toward which an open management system is directed
are:
Feedback: See Definition of Organizational Objectives

An organizational decision-maker who is willing to steal the ideas
necessary to make good decisions has what type of decision-making
orientation?
Correct Answer: exploitative
Feedback: See Elements of the Decision Situation

The ideal decision maker:
Answer:
Correct emphasizes the realization of the potential of

Answer: the organization

The steps the decision-maker takes to be able to choose between
alternatives is:
Correct Answer: the decision-making process

One of the primary disadvantages of reaching decisions through
consensus is:
Correct Answer: it involves time-consuming discussions
Feedback: See The Responsibility for Making Organizational

Decisions

Feedback: See Types of Decisions

Answer:
Correct the broader the scope of a decision, the higher

Answer: the level of the manager who should make it

Decisions

Decision-makers who feel they are commodities and are only as
valuable as the decisions they make would most likely be classified
as:
Correct Answer: market-oriented

The group decision-making process that involves the circulation of
questionnaires among group members is known as:
Feedback: See Processes for Making Group Decisions

In order to select the most beneficial alternative, managers should:
Feedback: See Selecting the Most Beneficial Alternative

Most managerial decisions are made under conditions of:
Feedback: See Decision-Making Conditions

Assume a manager has assigned the authority to make a decision to
a group and has asked for consensus. If the group is unable to reach
consensus, the manager should:

Answer:
Correct offer assistance to the group in making the

Answer: decision

Decisions

PANEL > GRADEBOOK > MODIFY GRADE > GRADE ATTEMPT
Grade Assessment Midterm Exam
Name Midterm Exam
User
Status Completed
Instructions
Clear Attempt Click Clear Attempt to clear this user’s attempt.

Clear Attempt
Comments Modify Comments
1
All of the following are methods of evaluating the

planner EXCEPT:
Given the plan only includes

Answer: short-term recommendations
Correct the plan only includes

Answer: short-term recommendations
0
Given develop premises upon which

Answer: each alternative is based
Correct put the plans into action

Answer:
1
The final responsibility for organizational planning

rests with the:
1
Which of the following is a disadvantage of

planning?
Given planning takes time away from
Answer: other management activities
Correct planning takes time away from

Answer: other management activities
1
The most important input in the planning

subsystem is the:
Given Answer: organizational planner
1
Which of the following is a suggested basis for

evaluating the performance of the organizational
planner?
Given Answer: all of the above
1
Alternatives to reach an organizational objective

are based on assumptions called:
Given Answer: premises
Correct Answer: premises
1
Targets to be achieved in one year or less are:

Given Answer: short-term objectives
Correct Answer: short-term objectives
1
Which of the following is NOT a guideline for

establishing quality objectives?
Given set objectives as subjectively

Answer: as possible
Correct set objectives as subjectively

Answer: as possible
0
The targets toward which an open management

system is directed are:
Given Answer: individual objectives
1
The primary management function is:
Given Answer: planning
1
Which of the following researchers would not be

considered a major contributor to the classical
approach to management?
Given Answer: Abraham Maslow
1
Which scientific management contributor

advocated a bonus system if workers exceeded
their daily production?
0
Fayol's general principles of management include

all of the following EXCEPT:
Given Answer: the handling of people
Correct Answer: attention to detail
0
According to L. Thomas Hopkins, all of the

following are important guidelines for anyone
undertaking systems analysis, EXCEPT:
Given all analysis starts with the

Answer: existence of the whole
Correct each component of the system

Answer: needs to be investigated
individually
1
An organization that interacts with its

environment is a/an:
Given Answer: open system
1
An easily understood chart that summarizes what

work was scheduled for specific time periods
and how much of this work has been completed
was developed by:
1
The purpose of the bank wiring observation

room experiment portion of the Hawthorne
Studies was to:
Given analyze the social

Answer: relationships in a work group
Correct analyze the social

Answer: relationships in a work group
1
One of the greatest challenges for management

science is:
Given improving the effectiveness

Correct improving the effectiveness

1
The main challenges of using the contingency
approach are all of the following EXCEPT:
Given choosing the appropriate

Answer: management science technique
Correct choosing the appropriate

Answer: management science technique
1
The process of finding the "one best way" to

perform a task is called:
Given Answer: scientific management
Correct Answer: scientific management
1
Hal works for a large industrial organization and

one of his primary tasks is production
scheduling. A very useful management approach
that could assist Hal in this task is:
1
When every organization member understands

his or her own job and how the jobs fit together
to provide final products to the customer, Senge
would characterize that as:
Given Answer: systems thinking
Correct Answer: systems thinking

0
Given purchasing a product from a

Answer: foreign country
Correct the performance of

national borders
0
Normally, the least expensive organization

member to employ is a/an:
Given Answer: expatriate
Correct Answer: host-country national
1
Managers can help ensure any management

action is ethical if it does which of the following?
1
When a company is providing the expatriate with

basic information, such as personal safety, who
to call in an emergency, and how to write a
check, the company is providing training in:
Given Answer: logistical information

1
Which of the following categories of

organizations has the highest level of
international involvement?
Given Answer: transnational organization
Correct Answer: transnational organization
1
The process of bringing individuals who have

been working abroad back to their home country
and reintegrating them into the organization's
home-country operations is called:
Given Answer: repatriation
Correct Answer: repatriation
0
An organization that has significant operations in

more than one country and carries out its
activities on an international scale that disregards
national boundaries is a/an:
Correct multinational
Answer: organization
0
One of the methods of ensuring managerial

success in international business is to:
Given train repatriates prior to
Answer: entering a foreign country
Correct prepare expatriates for

Answer: foreign assignment
0
When a United States computer manufacturer

sells a shipment of 40 computers to a retailer in
Germany, the computer manufacturer is engaged
in the process of:
Given Answer: importing
Correct Answer: exporting
1
A partnership formed by a company in one

country with a company in another country for
the purpose of pursuing some mutually desirable
1
Organization members who are citizens of the

country where the facility of a foreign-based
organization is located are:
1
The management function concerned with the
assigning of tasks to various individuals or
groups within the organization is:
1
All the assets available for activation during

normal operations are:
Given Answer: organizational resources
1
Managerial skills that involve using specialized

knowledge and expertise are termed:
1
The ultimate purpose of influencing is to:
Given Answer: increase productivity
Correct Answer: increase productivity
1

1
The most valid way to determine executive

compensation would be to:
Given pay based on the value added

Answer: to the company by the executive
Correct pay based on the value added

Answer: to the company by the executive
1
Which of the following would be considered

something a manager should do to help promote a
subordinates career development?
Given assume responsibility for

Answer: employee development
Correct assume responsibility for

Answer: employee development
0
Marilyn is a manager for a large insurance

company. She is 51 years old and appears to have
reached a point in her career at which there is
little growth. She has most likely reached which
stage of her career?
Given Answer: exploration
Correct Answer: maintenance
1
When a manager is reaching organizational goals

but wasting resources in the process, they would
most likely be considered:
Given Answer: inefficient and effective
0
According to Tom Peters, women managers in

the future:
Given will encounter increasing

Answer: obstacles and resistance to their
success
Correct have attributes that will

Answer: become dominant virtues in the
future
1
The process of choosing tasks that must be

performed to attain organizational goals,
outlining how the tasks must be performed, and
indicating when they should be performed is:
1
All of the English teachers in our local high

school have agreed upon the standards that must
be achieved in order to graduate. Most likely this
decision was reached:
Given Answer: by consensus
Correct Answer: by consensus

1
When decisions are reached using probability

theory, the alternative normally chosen is the one
with:
Given Answer: the highest expected

value
Correct the highest expected

Answer: value
1
Assume a manager has assigned the authority to

make a decision to a group and has asked for
consensus. If the group is unable to reach
consensus, the manager should:
Given offer assistance to the group

Answer: in making the decision
Correct offer assistance to the group

Answer: in making the decision
0
After the identification of an existing problem,

the next step in the decision-making process is:
Given identifying organizational

Answer: objectives
Correct listing alternative solutions

Answer:
1
One of the primary disadvantages of reaching

decisions through consensus is:
Given it involves time-consuming
Answer: discussions
Correct it involves time-consuming

Answer: discussions
1
The group decision-making process that involves

the circulation of questionnaires among group
members is known as:
1
An organizational decision-maker who is willing

to steal the ideas necessary to make good
decisions has what type of decision-making
orientation?
Given Answer: exploitative
1
Given emphasizes the realization of

Answer: the potential of the organization
Correct emphasizes the realization of

Answer: the potential of the organization
1
Which of the following is the final step in the
decision-making process?
Given gather feedback to find out if

Answer: the problem is solved
Correct gather feedback to find out if

Answer: the problem is solved
1
Decision-makers who feel they are commodities

and are only as valuable as the decisions they
make would most likely be classified as:
Given Answer: market-oriented
1
1
A bar graph with time on the horizontal axis and

the resource to be scheduled on the vertical axis
is called:
Given Answer: a Gantt chart
Correct Answer: a Gantt chart
0
Standing plans and single-use plans are

examples of which dimension in planning?
Given Answer: level
1
Given Answer: single-use plans
1
In the stages of the product life cycle, which

stage typically follows the maturity stage?
1
A store manager often gives her employees

guidelines on how they are to handle refunds,
exchanges, and customer complaints. These
guidelines are:
Given Answer: policies
Correct Answer: policies
1
Which of the following products may never reach

the decline stage of the product life cycle?
Given Answer: scissors
Correct Answer: scissors

0
In what stage of the product life cycle are sales

sharply decreasing?
Given Answer: introduction
Correct Answer: decline
1
According to Kast and Rosenzweig, which of the

following is NOT one of the major dimensions of
a plan?
Given Answer: people
Correct Answer: people
0
Which of the following is NOT a standing plan?
Given Answer: procedure
Correct Answer: budget
1
Given Answer: sales forecast
1
A straightforward method of predicting future
sales levels primarily by asking appropriate
managers within the organization to give their
opinions on what will happen to sales in the
future is:
Given the jury of executive

Correct the jury of executive

1
All companies should take social responsibility

measurements in all of the following areas
EXCEPT:
0
The social obligation approach to meeting social

obligations proposes that business:
Given considers business as having

Answer: both societal and economic goals
Correct has primary economic

Answer: purposes, and social responsibility
is to meet legal standards
1
According to the flowchart identified in the text,

for managers to achieve and maintain a high level
of social responsiveness within an organization,
they should pursue:
Given those responsibilities their
Answer: organization possesses and has a
right to undertake
Correct those responsibilities their

Answer: organization possesses and has a
right to undertake
1
Some organizations work with external

organizations for good environmental laws
because they believe they have both economic
and societal goals. According to Sethi, these
organizations are adopting the:
Given Answer: social responsibility

approach
Correct social responsibility

Answer: approach
0
The process of measuring the present social

responsibility activities of an organization
through the monitoring, measurement, and
appraisal of all an organization's social
responsibility performance is:
Given the social responsiveness

Answer: approach
Correct a social audit

Answer:
1
All the individuals and groups that are directly or
indirectly affected by an organization's decisions
are its:
Given Answer: stakeholders
0
The utilization of ethical management practices

produces all of the following EXCEPT:
Given minimizing government

Answer: regulations
Correct negatively effecting external

1
If you would feel uncomfortable explaining to a

national television audience why you took a
particular action, the behavior was probably not
ethical according to which of the following
ethical standards?
1
The process of guiding the activities of

organization members to help attain the
organization's social responsibility objectives is:

1
The federal agency that investigates and

reconciles employment discrimination complaints
based on race, sex, or creed is:
Given the Equal Employment

Answer: Opportunity Commission
Correct the Equal Employment

Answer: Opportunity Commission
1
Given act in a way that results in the

Answer: greatest good for the greatest
number of people
Correct act in a way that results in the

Answer: greatest good for the greatest
number of people
1
Given Human capital is the key to

competitiveness
Correct Human capital is the key to

competitiveness
1
According to Morrison, all of the following are

advantages of diversity EXCEPT:
Given Answer: distance from customers
Correct Answer: distance from customers
1
The approach to cultural diversity that most

closely parallels affirmative action policies is:
Given the "righting-the-wrongs"

Answer: approach
Correct the "righting-the-wrongs"

Answer: approach
1
An environment in which cultural, group, and

individual differences are acknowledged,
accepted, and viewed as significant contributors
to the entirety is termed:
1
Having too many expectations to comfortably

fulfill is termed:
Given Answer: role overload
1
The belief that one's own group, culture, country,

or customers are superior to others is:
Given Answer: ethnocentrism
0
The first component that diversity training

programs focus on is:
Given focus on job performance

Answer:
Correct behavioral awareness

Answer: (Management Development and
Diversity Training, difficult)
1
Which of Donaldson's stages of managing a

diverse workforce is a manager in when he or
she learns how to interact with diverse groups
and cultures by deliberately thinking about how
to behave?
Given Answer: conscious competence
1
Being one of a very few members of a group in

an organization is:
Given Answer: tokenism
1
If someone by the name of Pat was employed as a
doctor and you immediately assumed the doctor
was male, you would most likely be falling
victim to:
Given Answer: gender-role stereotyping
1
Which of the following is one of Sonnenfeld's

findings concerning older workers?
0
An organizational mission is very important to an

organization for all of the following reasons
EXCEPT:
Given helps management focus human

Answer: effort in a common direction
Correct all of the above are ways an

be successful
1
In strategic planning, managers try to determine

what their organization should do to be
successful:
Given Answer: three to five years from
now
Correct three to five years from

Answer: now
1
Which of the following is an accurate statement

concerning tactical planning?
Given tactical plans are more

Answer: detailed than strategic plans
Correct tactical plans are more

Answer: detailed than strategic plans
1
Long-range planning that focuses on the

organization as a whole is:
Given Answer: strategic planning
Correct Answer: strategic planning
1
Which of the following strategy formulation tools

was specifically developed to expand on the BCG
Growth-Share Matrix?
Given GE Multifactor Portfolio

Answer: Matrix
Correct GE Multifactor Portfolio

Answer: Matrix
1
The component of the operating environment
that is composed of factors influencing the
supply of workers is the:
Given Answer: labor component
0
A management guideline that advises managers

to commit funds for planning only if in the
foreseeable future they can anticipate a return on
planning expenses as a result of the long-range
planning analysis is termed:
Correct the commitment

Answer: principle
1
Which of the following would NOT be

considered part of the international component
of an organization's cultural environment?
Given Answer: social unrest
Correct Answer: social unrest
1
The strategy development tool that consists of

answering basic questions about the present
purposes and objectives of the organization and
its environment is:
Given Answer: Critical question analysis
Correct Answer: Critical question analysis
1
A business strategy that is generally applied to

star or question mark SBUs is:
Given Answer: growth
Correct Answer: growth
1
If a company is actively attempting to lower

production costs by using technology like
robots, they are most likely using which of the
following strategy formulation types?
Given Answer: cost leadership
Correct Answer: cost leadership
MGT101-HK1. PRINCIPLES OF MANAGEMENT (MGT101-HK1) > CONTROL PANEL >

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Managers can help ensure any management action is ethical if it does which of the following?

The belief that our multinational corporation should hire only our U.S. managers to manage operations in
New Zealand, because we know how to manage better than New Zealand managers reflects:
Given Answer: a polycentric attitude
Correct Answer: an ethnocentric attitude

Which of the following attitudes is generally considered most appropriate for long-term organizational
success?
Given Answer: geocentric

Which of the following stages of multinationalization would you expect to find after the others?
Given Answer: exporting its products to foreign countries
Correct Answer: establishing foreign manufacturing facilities

Which of the following categories of organizations generally has the lowest level of international
involvement?
We have a shoe manufacturing plant in Malaysia and we have hired a Malaysian manager to manage it,
because that manager will understand the situation better and manage the plant better than any foreign
manager. This is:
Given Answer: an ethnocentric attitude

Which of the following is a company that is primarily based within one country but has continuing and
meaningful transactions in other countries?
Given Answer: international organization
Correct Answer: international organization

The two most difficult challenges that apply to expatriates and third-country nationals are:
Given Answer: culture and repatriation

A partnership formed by a company in one country with a company in another country for the purpose of
pursuing some mutually desirable business undertaking is known as:

When a company is providing the expatriate with basic information, such as personal safety, who to call in
an emergency, and how to write a check, the company is providing training in:
Given Answer: logistical information

If Joe is a citizen of Sri Lanka and he lives and works for a company in Brazil, he would most likely be
considered a/an:

As individuals accumulate successful experiences in one position, they develop abilities and attitudes that
qualify them to hold more advanced positions. This implies that:
Given Answer: a career is cumulative
Correct Answer: a career is cumulative

When an individual loses interest in his career, fails to keep his job skills updated, and suffers a lack of
productivity, he has most likely entered which stage of his career?
Given Answer: decline

When Peters and Waterman recommend that organizations "stick to their knitting," they are really
recommending that organizations:
Given Answer: stay close to the business that they know
One of the earliest management writers who stated that all managers should possess certain positive
physical and mental qualities and special knowledge related to the specific operation was:

The process of determining and using a unique combination of Internet and Internet-supported tools that
best helps management meet organizational challenges, and thereby enhances organizational goals attainment
is termed:
Given Answer: telecommuting
Correct Answer: digital dimensioning

Managerial skills that involve using specialized knowledge and expertise are termed:

Conceptual skills:
Given Answer: allow top-level managers to see the organization as a whole
Correct Answer: allow top-level managers to see the organization as a whole

The management functions of planning, organizing, influencing, and controlling are:
Given Answer: integrally related and cannot be separated
Correct Answer: integrally related and cannot be separated
The management skill that is equally important at all organizational levels and shows the common
denominator of all management levels is:

Common to all organizations are:
Given Answer: goals
Correct Answer: goals

The process of choosing tasks that must be performed to attain organizational goals, outlining how the tasks
must be performed, and indicating when they should be performed is:

Irrespective of which argument or combination of arguments particular managers embrace, they generally
should make a concerted effort to do all of the following EXCEPT:
Given Answer: perform federally legislated activities that are also economically feasible
Correct Answer: perform federally legislated activities that are also economically feasible

The federal agency that regulates safety and health conditions in non-governmental jobs is:
Given Answer: Occupational Safety and Health Administration
Correct Answer: Occupational Safety and Health Administration
Which of the following statements concerning a business code of ethics is false?
Given Answer: it is an informal statement that acts as a guide for internal decision making (, difficult)
Correct Answer: it is an informal statement that acts as a guide for internal decision making (, difficult)

According to the concept of corporate social responsibility, a manager must strive to achieve:
Given Answer: both a and b

The best-known argument against business performing socially responsible activities is proposed by:
Given Answer: Milton Friedman

During phase 2 of the process of converting social responsibility policy into action, division management
should be:
Given Answer: none of the above, division management should not be involved until phase 3
Correct Answer: none of the above, division management should not be involved until phase 3

The survey conducted by Sandra Holmes indicated that the positive outcome of social responsibility that
had the highest expectation by top executives was:
Given Answer: enhanced corporate image and goodwill
Correct Answer: enhanced corporate image and goodwill
The social obligation approach to meeting social obligations proposes that business:
Given Answer: has primary economic purposes, and social responsibility is to meet legal standards
Correct Answer: has primary economic purposes, and social responsibility is to meet legal standards

Corporate social responsibility is the manager's obligation to:
Given Answer: take action that protects and improves both the welfare of society and the interests of
the organization
Correct Answer: take action that protects and improves both the welfare of society and the interests of
the organization

The process of guiding the activities of organization members to help attain the organization's social
responsibility objectives is:

According to the model presented in the textbook regarding how social responsibility activities can be
handled as part of the overall planning process of the organization, environmental forecasts result in:
Given Answer: long-run plans
Correct Answer: long-run plans

An SBU with a relatively small market share of a low-growth market is a:
Given Answer: dog
Correct Answer: dog
_______is a strategy adopted by management to maintain or slightly improve the amount of business that an
SBU is generating. This strategy generally applied to cash cows.
Given Answer: stability
Correct Answer: stability

The relative degrees of worth that society places on the way in which it functions and exists are:

Which level of the organization's environment includes planning, organizing, influencing, and controlling
within the organization?

Which of the following is an accurate statement concerning tactical planning?
Given Answer: tactical plans are more detailed than strategic plans
Correct Answer: tactical plans are more detailed than strategic plans

If a company is actively attempting to lower production costs by using technology like robots, they are most
likely using which of the following strategy formulation types?

A business strategy to make an organization more competitive by developing a product or products that
customers perceive as being different from products offered by competitors is a:
Given Answer: differentiation strategy
Correct Answer: differentiation strategy

The document that is written by management and describes the purpose for which the organization exists is
the:
Given Answer: mission statement

According to the BCG Growth-Share Matrix, economic resources would be used from which of the
following to meet the financial demands of the organization in other areas?

Which of the following components includes new approaches to producing goods and services:
Given Answer: the technical component
Correct Answer: the technical component

A business strategy that is generally applied to star or question mark SBUs is:

Which scheduling tool is normally used to schedule production inputs such as human resources and
machinery?
Given Answer: Gantt charts

Given Answer: single-use plans

In the stages of the product life cycle, which stage typically follows the maturity stage?

Given Answer: input planning

Which stage of the product life cycle do competitors entering the market at a slower rate than before
characterize, although sales are still climbing?
Given Answer: maturity

A specific action proposed to help the organization achieve its objectives is:
Given Answer: a plan
Correct Answer: a plan

A bar graph with time on the horizontal axis and the resource to be scheduled on the vertical axis is called:

A relatively formal sales forecasting method that gathers, evaluates, and summarizes expert opinions as the
basis for the forecast is the:
Given Answer: jury of executive opinion method

To have a successful standing plan program, which of the following have to be mutually supportive?
Given Answer: all three have to mutually supportive
Correct Answer: all three have to mutually supportive

The process of formulating a detailed listing of activities that must be accomplished to attain an objective,
allocating the resources necessary to attain the objective, and setting up and following timetables for
completing the job is:

A sales forecasting method that predicts future sales levels by analyzing the historical relationship in an
organization between sales and time is:
Given Answer: the time series analysis method
Correct Answer: the time series analysis method

If a company effectively implements affirmative action and EEOC policies, provides ongoing education and
training programs pertaining to diversity, and ties management rewards to success in meeting diversity goals
and addressing diversity issues, they would most likely be classified as:
Given Answer: implementing adequate programs
Correct Answer: implementing adequate programs

Which of the following is one of Sonnenfeld's findings concerning older workers?

Given Answer: pressures employees who do not belong to the dominant culture to conform
Correct Answer: pressures employees who do not belong to the dominant culture to conform

The best organizational support issue that can be targeted by a diversity training program is:
Given Answer: top-down management support
Correct Answer: top-down management support



The process designed to raise managers' awareness and develop competencies to deal with the issues
involved in managing a diverse workforce is:
Given Answer: diversity training
Correct Answer: diversity training

In order to effectively carry out the four management functions, managers must have progressed to which
stage of managing a diverse workforce?
Given Answer: unconscious competence

Which of the following groups is susceptible to "glass ceiling" discrimination?
Given Answer: women

If someone by the name of Pat was employed as a doctor and you immediately assumed the doctor was
male, you would most likely be falling victim to:

Sexual harassment is:
Given Answer: discrimination
Correct Answer: discrimination

Henry Gantt believed that workers should be compensated according to:
Given Answer: both a and c
Correct Answer: both a and c

Given Answer: Frederick Taylor

According to the systems approach, the management system would be considered:

According to Fayol, the right to give orders and the power to exact obedience is:
Given Answer: authority
Correct Answer: authority

Which of the following is most accurate when describing the management thinking that emerged as a result
of the Hawthorne studies?
Given Answer: the human variable in organizations required much more analysis
Correct Answer: the human variable in organizations required much more analysis

The main challenges of using the contingency approach are all of the following EXCEPT:
Given Answer: choosing the appropriate management science technique
Correct Answer: choosing the appropriate management science technique

When every organization member understands his or her own job and how the jobs fit together to provide
final products to the customer, Senge would characterize that as:
Given Answer: systems thinking
Which scientific management contributor advocated a bonus system if workers exceeded their daily
production?

Which management approach emphasizes the use of the scientific method and quantitative techniques to
increase organizational success?

Hal works for a large industrial organization and one of his primary tasks is production scheduling. A very
useful management approach that could assist Hal in this task is:

The purpose of the bank wiring observation room experiment portion of the Hawthorne Studies was to:
Given Answer: determine the relationship between intensity of light and worker efficiency
Correct Answer: analyze the social relationships in a work group

The pioneer of administrative theory in the comprehensive analysis view of management was:
Which of the following is NOT an advantage of planning?
Given Answer: all of the above are advantages
Correct Answer: all of the above are advantages

Given Answer: helping the organization reach its objectives

Olive's company wants to provide the highest quality customer service in the jewelry industry. This
statement is an example of:
Given Answer: an organizational objective
Correct Answer: an organizational objective

Alternatives to reach an organizational objective are based on assumptions called:
Given Answer: premises

Henry is a manager in our company. He has been assigned a set of objectives to achieve, and knows that his
performance appraisal depends upon their attainment. He will be rewarded depending upon how close he
comes to achieving his goals. This management approach is called:


Given Answer: short-term objectives

Given Answer: subsystem

Given Answer: the plan only includes short-term recommendations
Correct Answer: the plan only includes short-term recommendations

Given Answer: planning takes time away from other management activities
Correct Answer: planning takes time away from other management activities

Which of the following is NOT a guideline for establishing quality objectives?
Given Answer: set objectives as subjectively as possible
Correct Answer: set objectives as subjectively as possible

The group decision-making process that offers the advantage of collecting input from members who are
geographically separated is:

An alternative that will not solve an existing problem or cannot be implemented is:
Given Answer: irrelevant
Correct Answer: irrelevant

All of the English teachers in our local high school have agreed upon the standards that must be achieved in
order to graduate. Most likely this decision was reached:
Given Answer: by consensus

Oliver believes that any decision he makes must enhance his status, image, and power within the
organization. His decision-making orientation can be classified as:
Given Answer: hoarding

A choice made between two or more available alternatives is:
Given Answer: a decision
Correct Answer: a decision

The decision-making tool generally most appropriate for risk situations is:
Given Answer: probability theory
Correct Answer: probability theory

Which of the following is the final step in the decision-making process?
Given Answer: gather feedback to find out if the problem is solved
Correct Answer: gather feedback to find out if the problem is solved

According to Chester Barnard, which of the following is NOT a means by which organizational problems
are brought to the attention of managers?
Given Answer: feedback from customers
Given Answer: EV = income x probability

One of the most widely used objective decision-making tools by managers is:

The first step in the decision-making process is to:
Given Answer: identify an existing problem
Correct Answer: identify an existing problem


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Sexual harassment is:

All of the following are advantages of a diverse workforce EXCEPT:
Given Answer: a less resilient workforce when confronted with change
Correct Answer: a less resilient workforce when confronted with change

Which of the following is one of Sonnenfeld's findings concerning older workers?
Given Answer: older workers tend to be low performers

The process designed to raise managers' awareness and develop competencies to deal with the issues
involved in managing a diverse workforce is:
Given Answer: diversity training
Correct Answer: diversity training


Unjust treatment or behavior toward an issue, person, or group is:
An environment in which cultural, group, and individual differences are acknowledged, accepted, and
viewed as significant contributors to the entirety is termed:


Given Answer: pressures employees who do not belong to the dominant culture to conform
Correct Answer: pressures employees who do not belong to the dominant culture to conform

At which of Donaldson's stages of managing a diverse workforce is a manager most effective in dealing
with a diverse workforce?
Given Answer: the fourth stage
Correct Answer: the fourth stage

The degree of basic human differences among a given population is:
Given Answer: a demographic
Correct Answer: diversity
Given Answer: top managers should make all decisions
Correct Answer: the broader the scope of a decision, the higher the level of the manager who should
make it



Given Answer: irrelevant

Assume a manager has assigned the authority to make a decision to a group and has asked for consensus. If
the group is unable to reach consensus, the manager should:
Given Answer: offer assistance to the group in making the decision
Correct Answer: offer assistance to the group in making the decision

The group decision-making process that involves the circulation of questionnaires among group members is
known as:

Electronic data processing would most likely be classified as:
Given Answer: a modern decision-making technique appropriate for programmed decisions
Correct Answer: a modern decision-making technique appropriate for programmed decisions

The group decision-making process that increases the chances of equal participation and involves writing
down individual ideas and presenting them orally to the group, followed by a group discussion and vote is
known as:
Given Answer: the Nominal Group technique
Correct Answer: the Nominal Group technique

Which of the following decision-making conditions exists when the decision-maker has only enough
information to estimate how probable the outcome of implemented alternatives will be?
Given Answer: the risk condition
Correct Answer: the risk condition
One of the primary disadvantages of reaching decisions through consensus is:
Given Answer: it involves time-consuming discussions

Given Answer: hoarding

According to the survey conducted by Sandra Holmes of top executives involving positive and negative
outcomes of social responsibility, which negative outcome did the executives expect the most?
Given Answer: decreased short-term profitability
Correct Answer: decreased short-term profitability

During phase 2 of the process of converting social responsibility policy into action, division management
should be:
Given Answer: none of the above, division management should not be involved until phase 3
Correct Answer: none of the above, division management should not be involved until phase 3

All the individuals and groups that are directly or indirectly affected by an organization's decisions are its:

The professional ethic is:
Given Answer: take action that would be viewed as proper by a panel of peers
Correct Answer: take action that would be viewed as proper by a panel of peers

The social responsiveness approach is an approach that expects business to:

Acting in such a way that the action taken under the circumstances could be a universal law, or rule, of
behavior would best define which of the following ethical standards?
Given Answer: Kant's categorical imperative

outcomes of social responsibility, which of the following was NOT classified as a positive outcome?
Given Answer: increased short-term profitability
Correct Answer: increased government regulation
Some organizations work with external organizations for good environmental laws because they believe
they have both economic and societal goals. According to Sethi, these organizations are adopting the:
Given Answer: social responsibility approach
Correct Answer: social responsibility approach

All companies should take social responsibility measurements in all of the following areas EXCEPT:

Given Answer: act in a way that results in the greatest good for the greatest number of people
Correct Answer: act in a way that results in the greatest good for the greatest number of people

According to Friedman, business has:
Given Answer: primarily economic goals
Correct Answer: primarily economic goals

Given Answer: standing plan

Which of the following techniques would be most appropriate when comparing site differences among
foreign countries?
Given Answer: a weighting process
Correct Answer: a weighting process

Which of the following types of plans would be considered a single-use plan?
Given Answer: program

The process of predicting future environmental happenings that will influence the operation of the
organization is called:
Given Answer: forecasting
Correct Answer: forecasting

Which of the following types of plans also serves as a strategy for organizational control?
Given Answer: budgets
Correct Answer: budgets

Which of the following is a standing plan that outlines a series of related actions that must be taken to
accomplish a particular task?
Given Answer: procedure
Correct Answer: procedure
A sales forecasting method that predicts future sales levels by analyzing the historical relationship in an
organization between sales and time is:

Which of the following products may never reach the decline stage of the product life cycle?

If, when selecting a site for a new plant, you were interested in what competitive situation exists at the site,
you would most likely be concerned with which of the following areas:
Given Answer: investment cost
Correct Answer: profit

A straightforward method of predicting future sales levels primarily by asking appropriate managers within
the organization to give their opinions on what will happen to sales in the future is:
Given Answer: the jury of executive opinion method

The two primary elements of a PERT network are:
Given Answer: activities symbolized by arrows and events symbolized by circles
Correct Answer: activities symbolized by arrows and events symbolized by circles

When a manager achieves assigned organizational objectives without wasting organizational resources, that
manager is:
Given Answer: effective

Given Answer: outline exactly what must be done in order to be successful

The management skill that is equally important at all organizational levels and shows the common
denominator of all management levels is:

Managerial skills involving the ability to build cooperation within the team being led are termed:
Given Answer: human skills
When managers gather information that measures recent performance within the organization, then compare
present performance to established performance standards, and then try to find new ways of improving
production through organizational modifications, they are performing:


When a manager is not reaching organizational goals but is not wasting resources, they would most likely
be considered:
Given Answer: efficient and ineffective
Correct Answer: efficient and ineffective

The process of reaching organizational goals by working with and through people and other resources is
termed:
Given Answer: management (The Management Process: Management Functions, easy)
Correct Answer: management (The Management Process: Management Functions, easy)

Managerial skills involving the ability to see the organization as a whole are termed:
Given Answer: conceptual skills
Correct Answer: conceptual skills
Given Answer: a process that managers follow in order to accomplish organizational goals
Correct Answer: a process that managers follow in order to accomplish organizational goals

Given Answer: identifying organizational objectives

Which of the following is an accurate statement in reference to management-by-objectives?
Given Answer: managers and workers meet to agree on worker objectives
Correct Answer: managers and workers meet to agree on worker objectives

The condition that exists when organizational subobjectives conflict or are not directly aimed at
accomplishing the overall organizational objectives is:

Given Answer: state organizational objectives
Correct Answer: state organizational objectives

Given Answer: organizational planner

Organizational objectives can be summarized in three points according to John Mee. These points include
Given Answer: quality
Correct Answer: quality



Breaking an organizational objective down into subobjectives so individuals at different levels of the
organization know what they must do is:
Given Answer: a hierarchy of objectives
Correct Answer: a hierarchy of objectives

Which of the following is a suggested basis for evaluating the performance of the organizational planner?
Given Answer: the plan defines the present and possible future business of the organization

Normally, managers who make foreign investments expect such investments will do all of the following
EXCEPT:
Given Answer: double in value in ten years

If a company in Israel grants its rights to a brand distributor in the United States, the Israeli company has
entered into:
Given Answer: a license agreement
If Joe is a citizen of Sri Lanka and he lives and works for a company in Brazil, he would most likely be
considered a/an:

The greatest percentage (40%) of the 10 largest multinationals in the United States are involved in:
Given Answer: service
Correct Answer: energy

Organization members who are citizens of the country where the facility of a foreign-based organization is
located are:

The process of bringing individuals who have been working abroad back to their home country and
reintegrating them into the organization's home-country operations is called:

A country in which an investment is made by a foreign company is termed a:
Given Answer: host country national
Correct Answer: host country
The two most difficult challenges that apply to expatriates and third-country nationals are:
Given Answer: language and homesickness

A United States clothing manufacturer has recently purchased a factory in Taiwan that manufactures men's
and women's shirts. This action is known as:
Given Answer: direct investing

Given Answer: domestic organization

An organization that takes the entire world as their business arena is:
Given Answer: a transnational organization

Long-range planning that focuses on the organization as a whole is:

Business portfolio analysis is a strategy development tool based upon:

An SBU with a large market share of a low-growth market is a:


The relative degrees of worth that society places on the way in which it functions and exists are:

Which of the following statements accurately reflects the relationship between mission and objectives?
Given Answer: the objectives reflect and flow naturally from the mission
Correct Answer: the objectives reflect and flow naturally from the mission
The component of the operating environment that is composed of those with whom an organization must
battle in order to obtain resources is the:
Given Answer: competition component
Correct Answer: competition component

Which level of the organization's environment includes planning, organizing, influencing, and controlling
within the organization?

Given Answer: question mark

The strategy development tool that consists of answering basic questions about the present purposes and
objectives of the organization and its environment is:
Given Answer: Critical question analysis

Which of the following would NOT be considered part of the international component of an organization's
cultural environment?
Given Answer: social unrest
Correct Answer: social unrest

The process of finding the "one best way" to perform a task is called:
Given Answer: scientific management


The ultimate objective of the human relations movement is to:
Given Answer: enhance organizational success by building appropriate relationships
Correct Answer: enhance organizational success by building appropriate relationships

The original purpose of the relay assembly test room experiment portion of the Hawthorne Studies was to:
Given Answer: determine the relationship between intensity of light and worker efficiency
Correct Answer: determine the relationship between intensity of light and worker efficiency

Triangular management is a management approach that emphasizes using information from:
Given Answer: the classical, management-science, and behavioral schools of thought
Correct Answer: the classical, management-science, and behavioral schools of thought
An easily understood chart that summarizes what work was scheduled for specific time periods and how
much of this work has been completed was developed by:

The Classical Approach has been criticized as not placing enough emphasis on all of the following areas
EXCEPT:
Given Answer: efficiency

Which of the following researchers has made the greatest contribution to the human relations movement?
Given Answer: Lillian Gilbreth

One of the greatest challenges for management science is:
Given Answer: applying the techniques in complicated situations
Correct Answer: improving the effectiveness of the model

The main challenges of using the contingency approach are all of the following EXCEPT:
Given Answer: choosing the appropriate management science technique
Which scientific management contributor advocated a bonus system if workers exceeded their daily
production?

James believes that if he understands his people and adapts his organization to them, he will be successful.
He would most likely be considered to be a follower of which of the following management approaches?
Given Answer: behavioral approach
Correct Answer: behavioral approach


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outcomes of social responsibility, which of the following was NOT classified as a negative outcome?
Given Answer: loss of customer base


All the individuals and groups that are directly or indirectly affected by an organization's decisions are its:

What is the most crucial decision an organization must undertake in order to maintain a high level of
responsiveness within an organization?
Given Answer: which social responsibilities to pursue, and how to do so
Correct Answer: which social responsibilities to pursue, and how to do so

Given Answer: take action that protects and improves both the welfare of society and the interests of
the organization
Correct Answer: take action that protects and improves both the welfare of society and the interests of
the organization

During phase 1 of the process of converting social responsibility policy into action, staff specialists be:
Given Answer: none of the above; they should not be involved in phase 1
Correct Answer: none of the above; they should not be involved in phase 1
The measurement of the degree to which the organization is focusing on social problems is a measurement
of:
Given Answer: [None Given]
Correct Answer: the problem-solving area

Given Answer: has primary economic purposes, and social responsibility is to meet legal standards
Correct Answer: has primary economic purposes, and social responsibility is to meet legal standards

All of the following are propositions for the Davis Model of Corporate Social Responsibility EXCEPT:
Given Answer: business shall operate as a one-way system
Correct Answer: business shall operate as a one-way system

The degree of effectiveness and efficiency an organization displays in pursuing its social responsiveness is:
Given Answer: social responsibility
Correct Answer: social responsiveness

All companies should take social responsibility measurements in all of the following areas EXCEPT:

After the identification of an existing problem, the next step in the decision-making process is:
Given Answer: listing alternative solutions
Correct Answer: listing alternative solutions

The group decision-making process that offers the advantage of collecting input from members who are
geographically separated is:

Given Answer: a decision



Which of the following would be the most appropriate traditional technique for solving a programmed
decision?
Given Answer: habit
Correct Answer: habit

Given Answer: it involves time-consuming discussions

Given Answer: emphasizes the realization of the potential of the organization
Correct Answer: emphasizes the realization of the potential of the organization

Given Answer: market-oriented


All of the following are advantages of group decision-making EXCEPT:
Given Answer: the time required to make the decision
Correct Answer: the time required to make the decision

Scientific management can be broken down into two distinct areas. Which of the following researchers
would not be considered a major contributor to the lower-level management analysis area of scientific
management?

Of the following scientific management contributors, which would be considered as being the most
concerned with the human side of production?

The correct sequence of steps for the scientific method in the management science approach is:
Given Answer: observe system, construct model, deduce system behavior, test system
Correct Answer: observe system, construct model, deduce system behavior, test system

The classical approach to management can be broken down into:
Given Answer: lower-level management analysis and comprehensive analysis
Correct Answer: lower-level management analysis and comprehensive analysis

The contingency approach to management emphasizes:
Given Answer: if-then relationships

Given Answer: it does not adequately emphasize human variables
Correct Answer: it does not adequately emphasize human variables

Given Answer: authority

Which of the following would Ludwig Von Bertalanffy identify as a closed system?
Given Answer: a clock
Which management approach emphasizes the use of the scientific method and quantitative techniques to


Given Answer: enhance organizational success by building appropriate relationships
Correct Answer: enhance organizational success by building appropriate relationships

Given Answer: integrally related and cannot be separated

When a manager is not reaching organizational goals but is not wasting resources, they would most likely
be considered:
Given Answer: efficient and ineffective

The management function concerned with guiding the activities of organization members in appropriate
directions is:

Which of the following would be considered something a manager should do to help promote a
subordinates career development?
Given Answer: assume responsibility for employee development
Correct Answer: assume responsibility for employee development

The process of determining and using a unique combination of Internet and Internet-supported tools that
best helps management meet organizational challenges, and thereby enhances organizational goals attainment
is termed:
Given Answer: digital dimensioning

Which is the first stage in career evolution and is characterized by self-analysis and the exploration of
different types of jobs?
Given Answer: exploration
Correct Answer: exploration

Given Answer: goals
Government statistics show that management positions have:
Given Answer: increased by 10% to 18% since 1950
Correct Answer: increased by 10% to 18% since 1950

According to Peter Drucker, effective management is:

The process of choosing tasks that must be performed to attain organizational goals, outlining how the tasks
must be performed, and indicating when they should be performed is:


Given Answer: diversity
Perceptions about the sexes based on what society believes are appropriate behaviors for men and women
are:
Given Answer: gender-role stereotypes

Which of the following are characteristics of bicultural stress?

If one group only accounted for 10% of the employees, but held command over decision-making power and
controlled resources and information, they would be considered the:
Given Answer: majority group
Correct Answer: majority group

At which of Donaldson's stages of managing a diverse workforce is a manager most effective in dealing
with a diverse workforce?
Given Answer: the fourth stage

A preconceived judgment, opinion, or assumption about an issue, behavior, individual, or group of people
is:
Given Answer: prejudice
Correct Answer: prejudice


Which approach to cultural diversity focuses on how interpersonal skills and attitudinal changes relate to
organizational performance, and is also the most effective approach to pluralism?
Given Answer: the multicultural approach

The best organizational support issue that can be targeted by a diversity training program is:
Given Answer: top-down management support

A key example of management organizing for diversity is:
Given Answer: establishing task forces or committees to explore issues and provide ideas
Correct Answer: establishing task forces or committees to explore issues and provide ideas
Given Answer: all of the above are advantages


Given Answer: the process gains employee commitment
Correct Answer: the process gains employee commitment

A management guideline that recommends managers clearly determine, understand, and state organizational
objectives before they initiate any action is:
Given Answer: the principle of the objective
Correct Answer: the principle of the objective

Which management writer popularized management-by-objectives?
Given Answer: Peter Drucker
Correct Answer: Peter Drucker
The condition that exists when organizational subobjectives conflict or are not directly aimed at
accomplishing the overall organizational objectives is:

Given Answer: helping the organization reach its objectives

According to Mintzberg, top managers or chief executives should:
Given Answer: assess organizational progress in their role as monitors
Correct Answer: assess organizational progress in their role as monitors

Which of the following is an accurate statement in reference to management-by-objectives?
Given Answer: managers and workers meet to agree on worker objectives
Correct Answer: managers and workers meet to agree on worker objectives

Organizational objectives can be summarized in three points according to John Mee. These points include
Given Answer: quality


Which of the following would be considered part of the international component of an organization's
economic environment?
Given Answer: social infrastructure

Which of the following strategy formulation tools was specifically developed to expand on the BCG
Growth-Share Matrix?
Given Answer: GE Multifactor Portfolio Matrix
Correct Answer: GE Multifactor Portfolio Matrix

If a company is actively attempting to lower production costs by using technology like robots, they are most
likely using which of the following strategy formulation types?


The strategy development tool that matches internal organizational strengths and weaknesses with external
opportunities and threats is:
Given Answer: SWOT analysis

A business strategy to make an organization more competitive by developing a product or products that
customers perceive as being different from products offered by competitors is a:
Given Answer: differentiation strategy

A broad and general plan developed to reach long-term organizational objectives is:
Given Answer: strategy

Which of the following steps in the strategy management process should come last?
Given Answer: strategy implementation

XYZ college wants to deliver quality education to prepare its students for both continuing education and the
work environment. This is an example of a/an:

The component of the operating environment that is composed of those with whom an organization must
battle in order to obtain resources is the:
Given Answer: competition component

The document that is written by management and describes the purpose for which the organization exists is
the:

Organization members who are citizens of one country and work in another country for an organization
headquartered in still another country are:
Given Answer: third-country nationals
Correct Answer: third-country nationals

Given Answer: the performance of management activities across national borders
Correct Answer: the performance of management activities across national borders
Organization members who are citizens of the country where the facility of a foreign-based organization is
located are:

Normally, the least expensive organization member to employ is a/an:
Given Answer: host-country national

Which of the following categories of organizations has the highest level of international involvement?

The process of bringing individuals who have been working abroad back to their home country and
reintegrating them into the organization's home-country operations is called:

The one factor that contributes the most to the increased complexity and challenge of influencing in a
multinational corporations is:
Given Answer: culture
When a United States computer manufacturer sells a shipment of 40 computers to a retailer in Germany, the
computer manufacturer is engaged in the process of:
Given Answer: exporting

The United States, Mexico, and Canada are all members of the North American Free Trade Agreement.
This agreement is an example of :
Given Answer: a common market
Correct Answer: an international market agreement

Normally, managers who make foreign investments expect such investments will do all of the following
EXCEPT:
Given Answer: double in value in ten years

An organization that has significant operations in more than one country and carries out its activities on an
international scale that disregards national boundaries is a/an:
Given Answer: multinational organization
Correct Answer: multinational organization

A sales forecasting method that predicts future sales levels primarily by asking appropriate salespeople for
their opinion on what will happen to sales in the future is:
Correct Answer: the salesforce estimation method

In the stages of the product life cycle, which stage typically follows the maturity stage?

Which of the following products may never reach the decline stage of the product life cycle?

A straightforward method of predicting future sales levels primarily by asking appropriate managers within
the organization to give their opinions on what will happen to sales in the future is:
Given Answer: the jury of executive opinion method

The major weakness of the Gantt chart is that:
Given Answer: it does not contain any information about the interrelationship of tasks
Correct Answer: it does not contain any information about the interrelationship of tasks

According to Kast and Rosenzweig, which of the following is NOT one of the major dimensions of a plan?
Given Answer: people

A bar graph with time on the horizontal axis and the resource to be scheduled on the vertical axis is called:

If, when selecting a site for a new plant, you were interested in what competitive situation exists at the site,
you would most likely be concerned with which of the following areas:
Given Answer: profit

The process of predicting future environmental happenings that will influence the operation of the
organization is called:
Given Answer: forecasting

Which stage of the product life cycle do competitors entering the market at a slower rate than before
characterize, although sales are still climbing?
The process of formulating a detailed listing of activities that must be accomplished to attain an objective,
allocating the resources necessary to attain the objective, and setting up and following timetables for
completing the job is:

The protective purpose of planning is to:
Selected Answer: minimize risk by reducing the uncertainties surrounding
business conditions
Correct Answer: minimize risk by reducing the uncertainties surrounding
business conditions

Selected Answer: carrying out the process is time consuming and requires
additional paperwork
Correct Answer: carrying out the process is time consuming and requires

Selected Answer: Peter Drucker

Which of the following is NOT a guideline for establishing quality objectives?
Selected Answer: set objectives as subjectively as possible

Breaking an organizational objective down into subobjectives so individuals at
different levels of the organization know what they must do is:
Selected Answer: a hierarchy of objectives

Which of the following is NOT an important qualification of planners?
Selected Answer: they must have technical skills but not the other managerial
skills
Correct Answer: they must have technical skills but not the other managerial
skills

Selected Answer: the process gains employee commitment

Selected Answer: organizational planner

The condition that exists when organizational subobjectives conflict or are not
directly aimed at accomplishing the overall organizational objectives is:
Selected Answer: suboptimization

Olive's company wants to provide the highest quality customer service in the jewelry
industry. This statement is an example of:
Selected Answer: an organizational objective

Which of the following is a suggested basis for evaluating the performance of the
organizational planner?
Selected Answer: all of the above

The group decision-making process that involves the circulation of questionnaires
among group members is known as:
Selected Answer: the Delphi technique

Oliver believes that any decision he makes must enhance his status, image, and
power within the organization. His decision-making orientation can be classified as:
Selected Answer: market-oriented

The decision-making process is based upon certain assumptions. Which of the
following is NOT one of those assumptions?
Selected Answer: the customer is always right
Correct Answer: the customer is always right

Assume a manager has assigned the authority to make a decision to a group and has
asked for consensus. If the group is unable to reach consensus, the manager should:
Selected Answer: offer assistance to the group in making the decision

An organizational decision-maker who is willing to steal the ideas necessary to make
good decisions has what type of decision-making orientation?
Selected Answer: exploitative

Selected Answer: irrelevant

The steps the decision-maker takes to be able to choose between alternatives is:
Selected Answer: the decision-making process
The group decision-making process that increases the chances of equal participation
and involves writing down individual ideas and presenting them orally to the group,
followed by a group discussion and vote is known as:
Selected Answer: the Nominal Group technique
Correct Answer: the Nominal Group technique

Which of the following would be the most appropriate traditional technique for
solving a programmed decision?
Selected Answer: habit

All of the English teachers in our local high school have agreed upon the standards
that must be achieved in order to graduate. Most likely this decision was reached:
Selected Answer: by consensus

Selected Answer: probability theory
Correct Answer: probability theory

According to Kast and Rosenzweig, which of the following is NOT one of the major
dimensions of a plan?
Selected Answer: people

Selected Answer: single-use plans

Standing plans and single-use plans are examples of which dimension in planning?
Selected Answer: repetitiveness

A sales forecasting method that predicts future sales levels by analyzing the
historical relationship in an organization between sales and time is:
Selected Answer: the time series analysis method

A sales forecasting method that predicts future sales levels primarily by asking
appropriate salespeople for their opinion on what will happen to sales in the future is:
Selected Answer: the salesforce estimation method
In the human resource planning process, which of the following steps immediately
follows determining the human resource requirements?
Selected Answer: taking a human resource inventory
Correct Answer: taking a human resource inventory

Which of the following techniques would be most appropriate when comparing site
differences among foreign countries?
Selected Answer: a weighting process

Selected Answer: program

A straightforward method of predicting future sales levels primarily by asking
appropriate managers within the organization to give their opinions on what will
happen to sales in the future is:
Selected Answer: brainstorming

Strategic planning and tactical planning are directly related to which dimension of
planning?
Selected Answer: scope
Correct Answer: time
Feedback: See Dimensions of Plans

Selected Answer: budget

All of the following are propositions for the Davis Model of Corporate Social
Responsibility EXCEPT:
Selected Answer: business shall operate as a one-way system

The best-known argument against business performing socially responsible activities
is proposed by:
Selected Answer: William Norris
Feedback: See Arguments Against Business Performing Social Responsibility
Activities

The degree of effectiveness and efficiency an organization displays in pursuing its
social responsiveness is:
Selected Answer: social responsiveness
The survey conducted by Sandra Holmes indicated that the positive outcome of
social responsibility that had the highest expectation by top executives was:
Selected Answer: increased productivity
Feedback: See Outcomes of Social Responsibility Involvement Expected by
Executives and the Percent Who Expected Them

According to the survey conducted by Sandra Holmes of top executives involving
positive and negative outcomes of social responsibility, which of the following was
NOT classified as a positive outcome?
Selected Answer: increased short-term profitability

According to the flowchart identified in the text, for managers to achieve and
maintain a high level of social responsiveness within an organization, they should
pursue:
Selected Answer: those responsibilities their organization possesses and has a
right to undertake
Correct Answer: those responsibilities their organization possesses and has a right
to undertake

The federal agency that regulates safety and health conditions in non-governmental
jobs is:
Selected Answer: Occupational Safety and Health Administration
Correct Answer: Occupational Safety and Health Administration

Selected Answer: act in a way that results in the greatest good for the greatest
number of people
Correct Answer: act in a way that results in the greatest good for the greatest
number of people

Selected Answer: comply with all existing legislation
Correct Answer: take action that protects and improves both the welfare of
society and the interests of the organization
Feedback: See Fundamentals of Social Responsibility

According to the model presented in the textbook regarding how social
responsibility activities can be handled as part of the overall planning process of the
organization, environmental forecasts result in:
Selected Answer: political forecasts
Feedback: See Integration of Social Responsibility Activities and Planning Activities

Which of the following stakeholders is owed the social obligation of being provided
safe products?
Selected Answer: consumers
If one group only accounted for 10% of the employees, but held command over
decision-making power and controlled resources and information, they would be
considered the:
Selected Answer: majority group

If, as a new employee, you are sent to a training program to learn more about the
norms and practices of another culture to prepare you to interact with people from that
culture effectively, your company is most likely following which of the following
approaches to achieve effective workforce diversity:
Selected Answer: culture-specific approach
Correct Answer: culture-specific approach

Selected Answer: tokenism

In order to effectively carry out the four management functions, managers must have
progressed to which stage of managing a diverse workforce?
Selected Answer: unconscious competence

A preconceived judgment, opinion, or assumption about an issue, behavior,
individual, or group of people is:
Selected Answer: prejudice

Which of the following is NOT one of the demographic facts established in the
Hudson Institute report?
Selected Answer: the population and workforce will grow more rapidly than at
any time since the 1930s
Correct Answer: the population and workforce will grow more rapidly than at any

An environment in which cultural, group, and individual differences are
acknowledged, accepted, and viewed as significant contributors to the entirety is
termed:
Selected Answer: pluralism

If someone by the name of Pat was employed as a doctor and you immediately
assumed the doctor was male, you would most likely be falling victim to:
Selected Answer: gender-role stereotyping

Selected Answer: Human capital is the key to economic growth and
competitiveness
Correct Answer: Human capital is the key to economic growth and
competitiveness

That group of people in an organization who hold most of the decision-making
positions are the:

Which of Donaldson's stages of managing a diverse workforce is a manager in when
he or she learns how to interact with diverse groups and cultures by deliberately
thinking about how to behave?
Selected Answer: conscious competence

The component of the operating environment that is composed of those with whom
an organization must battle in order to obtain resources is the:
Selected Answer: competition component

In strategic planning, managers try to determine what their organization should do to
be successful:
Selected Answer: three to five years from now

The environmental level that contains components normally having a relatively
specific and immediate impact on managing the organization is the:
Selected Answer: operating environment
Correct Answer: operating environment

A management guideline that advises managers to commit funds for planning only if
in the foreseeable future they can anticipate a return on planning expenses as a result
of the long-range planning analysis is termed:
Selected Answer: the commitment principle
Correct Answer: the commitment principle

Which of the following strategy formulation tools was specifically developed to
expand on the BCG Growth-Share Matrix?
Selected Answer: GE Multifactor Portfolio Matrix

The strategy development tool that consists of answering basic questions about the
present purposes and objectives of the organization and its environment is:
Selected Answer: Critical question analysis

Which of the following is probably the least important skill for strategy
implementation?
Selected Answer: analytical skill
Correct Answer: analytical skill

Which of the following statements accurately reflects the relationship between
mission and objectives?
Selected Answer: the objectives reflect and flow naturally from the mission

If an organization wanted to determine if it was achieving its goals or whether the
level of progress was satisfactory, which critical question should be asked?
Selected Answer: where is the organization presently going?
Correct Answer: where is the organization presently going?

Which of the following is an accurate statement concerning tactical planning?
Selected Answer: tactical plans are more detailed than strategic plans

The last step of the strategy management process, consisting of monitoring and
evaluating the strategy management process as a whole, is:
Selected Answer: strategy control
Correct Answer: strategy control

Which of the following is a company that is primarily based within one country but
has continuing and meaningful transactions in other countries?
Selected Answer: international organization

One of the methods of ensuring managerial success in international business is to:
Selected Answer: prepare expatriates for foreign assignment
Correct Answer: prepare expatriates for foreign assignment

The one factor that contributes the most to the increased complexity and challenge of
influencing in a multinational corporations is:
Selected Answer: culture

If Joe is a citizen of Sri Lanka and he lives and works for a company in Brazil, he
would most likely be considered a/an:
Selected Answer: expatriate

When a United States computer manufacturer sells a shipment of 40 computers to a
retailer in Germany, the computer manufacturer is engaged in the process of:
Selected Answer: exporting

The belief that our multinational corporation should hire only our U.S. managers to
manage operations in New Zealand, because we know how to manage better than
New Zealand managers reflects:
Selected Answer: a geocentric attitude
Feedback: See Selection of Managers

Which of the following categories of organizations generally has the lowest level of
Selected Answer: domestic organization

The United States, Mexico, and Canada are all members of the North American Free
Trade Agreement. This agreement is an example of :
Selected Answer: an international market agreement

Managers can help ensure any management action is ethical if it does which of the
following?

Selected Answer: The growth rate of foreign investment in the U.S. has slowed
in the 1990s
Correct Answer: The growth rate of foreign investment in the U.S. has slowed in
the 1990s

As a manager moves from lower-level management to upper-level management:
Selected Answer: conceptual skills become more important
Correct Answer: conceptual skills become more important

Conceptual skills:
Selected Answer: allow top-level managers to see the organization as a whole

The management function concerned with guiding the activities of organization
members in appropriate directions is:
Selected Answer: influencing

The process of determining and using a unique combination of Internet and
Internet-supported tools that best helps management meet organizational challenges,
and thereby enhances organizational goals attainment is termed:
Selected Answer: digital dimensioning
Marilyn is a manager for a large insurance company. She is 51 years old and appears
to have reached a point in her career at which there is little growth. She has most
likely reached which stage of her career?
Selected Answer: maintenance

Selected Answer: organizational resources

The management skill that is most important for lower (supervisory) levels of
management is:
Selected Answer: technical skill

Selected Answer: managing goals

When managers gather information that measures recent performance within the
organization, then compare present performance to established performance standards,
and then try to find new ways of improving production through organizational
modifications, they are performing:

Organizational resources are combined, used, and transformed into which of the
following during the production process?
Selected Answer: finished products
Correct Answer: finished products

According to Katz, which of the following skills is important for successful
management performance?

Demi is in the process of establishing job performance standards for her department.
In order to do so she has identified the most basic movements possible for each job.
She is following and utilizing the contributions of:
Selected Answer: Frank Gilbreth
Correct Answer: Frank Gilbreth

Selected Answer: Frederick Taylor
An easily understood chart that summarizes what work was scheduled for specific
time periods and how much of this work has been completed was developed by:
Selected Answer: Henry Gantt

An organization that emphasizes systematic problem solving, experimenting with
new ideas, and learning from past experiences and the experiences of others is
referred to as a/an:
Selected Answer: learning organization

Selected Answer: lower-level management analysis and comprehensive analysis

Selected Answer: an open system

Selected Answer: if-then relationships
Which of the following is most accurate when describing the management thinking
that emerged as a result of the Hawthorne studies?
Selected Answer: the human variable in organizations required much more
analysis
Correct Answer: the human variable in organizations required much more
analysis

Which approach to management emphasizes organizational efficiency to increase
organizational success?
Selected Answer: classical approach
Correct Answer: classical approach

When every organization member understands his or her own job and how the jobs
fit together to provide final products to the customer, Senge would characterize that
as:
Selected Answer: systems thinking

Which of the following researchers has made the greatest contribution to the human
relations movement?

The purpose of the bank wiring observation room experiment portion of the
Hawthorne Studies was to:
Selected Answer: analyze the social relationships in a work group

At which of Donaldson's stages of managing a diverse workforce is a manager most
effective in dealing with a diverse workforce?
Selected Answer: the fourth stage

Selected Answer: pressures employees who do not belong to the dominant
culture to conform
Correct Answer: pressures employees who do not belong to the dominant culture
to conform

Selected Answer: discrimination
Feedback: See Minorities


Perceptions about the sexes based on what society believes are appropriate behaviors
for men and women are:
Selected Answer: gender-role stereotypes

Selected Answer: role overload


Selected Answer: Human capital is the key to economic growth and
competitiveness
Correct Answer: Human capital is the key to economic growth and
competitiveness

The belief that one's own group, culture, country, or customers are superior to others
is:
Selected Answer: ethnocentrism
considered the:

When a majority group member experiences inequities as a result of programs
designed to help underrepresented groups it is called:
Selected Answer: reverse discrimination

The process of determining how the organization can get where it wants to go is:
Selected Answer: planning

Which of the following is a suggested basis for evaluating the performance of the
organizational planner?

Selected Answer: state organizational objectives

Selected Answer: short-term objectives

The key to a successful planning process is:
Selected Answer: implementation
Correct Answer: implementation

Selected Answer: premises

Selected Answer: all of the above are advantages

Selected Answer: helping the organization reach its objectives


Which scheduling tool is normally used to schedule production inputs such as human
Selected Answer: PERT diagrams
Feedback: See Gantt Charts

Which of the following types of plans also serves as a strategy for organizational
control?
Selected Answer: budgets
Correct Answer: budgets


Selected Answer: a plan

Selected Answer: budget

Which stage of the product life cycle do competitors entering the market at a slower
rate than before characterize, although sales are still climbing?
Selected Answer: maturity



In what stage of the product life cycle are sales sharply decreasing?
Selected Answer: decline

Selected Answer: it does not contain any information about the interrelationship
of tasks
Correct Answer: it does not contain any information about the interrelationship of
tasks

Strategic planning and tactical planning are directly related to which dimension of
planning?
Selected Answer: time
Correct Answer: time

A broad and general plan developed to reach long-term organizational objectives is:
Selected Answer: an organizational goal
Feedback: See Defining Strategy

Which of the following steps in the strategy management process should come last?
Selected Answer: strategy implementation

An organizational mission is very important to an organization for all of the
following reasons EXCEPT:
Selected Answer: all of the above are ways an organizational mission can
increase the probability the organization will be successful
Correct Answer: all of the above are ways an organizational mission can increase
the probability the organization will be successful


A management guideline that advises managers to commit funds for planning only if
in the foreseeable future they can anticipate a return on planning expenses as a result
of the long-range planning analysis is termed:
Selected Answer: the commitment principle
Correct Answer: the commitment principle

Which of the following is probably the least important skill for strategy
implementation?
Selected Answer: analytical skill
Correct Answer: analytical skill

Which of the following is a component of an organization's general environment?
Selected Answer: economics
Correct Answer: economics

Which level of an organization's external environment contains components that
have broad, long-term implications for managing operations?
Selected Answer: the general environment
Correct Answer: the general environment

_______is a strategy adopted by management to maintain or slightly improve the
amount of business that an SBU is generating. This strategy generally applied to cash
cows.
Selected Answer: stability
A business strategy to make an organization more competitive by developing a
product or products that customers perceive as being different from products offered
by competitors is a:
Selected Answer: differentiation strategy

The component of the operating environment that is composed of factors influencing
the supply of workers is the:
Selected Answer: labor component

The original purpose of the relay assembly test room experiment portion of the
Correct Answer: determine the relationship between intensity of light and worker
efficiency

James believes that if he understands his people and adapts his organization to them,
he will be successful. He would most likely be considered to be a follower of which
of the following management approaches?
Selected Answer: behavioral approach

Selected Answer: scientific management

as:

The pioneer of administrative theory in the comprehensive analysis view of
management was:
Selected Answer: Henri Fayol

The main challenges of using the contingency approach are all of the following
EXCEPT:
Selected Answer: choosing the appropriate management science technique

The management science approach first became popular in:
Selected Answer: the military
Correct Answer: the military

Selected Answer: it does not adequately emphasize human variables

According to L. Thomas Hopkins, all of the following are important guidelines for
anyone undertaking systems analysis, EXCEPT:
Selected Answer: each component of the system needs to be investigated
individually
Correct Answer: each component of the system needs to be investigated
individually

Triangular management is a management approach that emphasizes using
information from:
Selected Answer: the classical, management-science, and behavioral schools of
thought
Correct Answer: the classical, management-science, and behavioral schools of
thought

An organization that interacts with its environment is a/an:
Selected Answer: open system

Which of the following researchers would not be considered a major contributor to
the classical approach to management?
The process of measuring the present social responsibility activities of an
organization through the monitoring, measurement, and appraisal of all an
organization's social responsibility performance is:
Selected Answer: a social audit
Correct Answer: a social audit

NOT classified as a positive outcome?
Selected Answer: increased government regulation

Selected Answer: enhanced corporate image and goodwill

The professional ethic is:
Selected Answer: would I feel comfortable explaining this action to a national
TV audience?
Correct Answer: take action that would be viewed as proper by a panel of peers

Which piece of federal legislation requires business to adhere to certain socially
responsible environmental standards?
Selected Answer: the Environmental Protection Act
Correct Answer: the Environmental Protection Act

Irrespective of which argument or combination of arguments particular managers
embrace, they generally should make a concerted effort to do all of the following
EXCEPT:
Selected Answer: perform federally legislated activities that are also
economically feasible
Correct Answer: perform federally legislated activities that are also economically
feasible

The process of guiding the activities of organization members to help attain the

pursue:
right to undertake
to undertake

Acting in such a way that the action taken under the circumstances could be a
universal law, or rule, of behavior would best define which of the following ethical
standards?
Selected Answer: Kant's categorical imperative
MGT 101 Exam 1
Question: Q3. Management is the process of reaching organizational goals by working with and
through people and other resources.
Correct Answer: a. true
Given Answer: b. false
Question: Q6. A good tactic for career management is to work for a manager who will play a
constructive role in your career.
Question: Q12. ________ performed motion studies of bricklaying
Correct Answer: c. Frank Gilbreth
Given Answer: a. Henry Gannt

Question: Q15. With ________, every organizational member understands his or her own job and
how the job fits together to provide final products to the customer.
Correct Answer: c. Systems thinking
Given Answer: b. Shared vision
MGT 101 Exam 2
Question: Q7. The overall organizational objectives and the subobjectives assigned to the various
people or units of the organization is referred to as suboptimization.
Correct Answer: b. false
Given Answer: a. true
Question: Q25. ________ refers to the departure from rational theory that produces suboptimal
decisions.
Correct Answer: c. Bias
Given Answer: a. Satisficing
Question: Q26. Not all managerial decisions are of equal significance to the organization.
Question: Q44. The portion of the total management system at which a plan is aimed is called the
________ of the plan.
Correct Answer: a. scope

Given Answer: e. repetitiveness
MGT 101 Exam 3
Question: Q13. Managers should supervise as many individuals as they can best guide toward
production quotas.
Question: Q30. If a test is reliable it should be used as the sole determinant in hiring decisions.
MGT 101 Exam 4
Question: Q11. A position description is an example of which form of communication?
Correct Answer: c. downward formal communication
Given Answer: a. downward informal communication
Question: Q32. ________ involves negative assumptions about people that McGregor believes
managers often use as a basis for dealing with their subordinates.
Correct Answer: c. Theory X
Given Answer: b. Theory Y

Question: Q43. Which of the following is an analytical tool that can be used to determine what
informal groups exists in an organization and who the members of those groups are?
Correct Answer: e. sociometry
Given Answer: a. sociogram
MGT 101 Exam 5
Question: Q15. Putting a new idea to use by customers takes place in the ________ step of the
innovation process.
Correct Answer: a. diffusing
Given Answer: d. inventing
Question: Q34. Generally, as the appropriateness of information increases, so does the value of
that information.

Selected Answer: has primary economic purposes, and social responsibility is to
meet legal standards
Correct Answer: has primary economic purposes, and social responsibility is to

When a company is providing the expatriate with basic information, such as personal
safety, who to call in an emergency, and how to write a check, the company is
providing training in:
Selected Answer: logistical information

The primary reason for early termination of an expatriate assignment is:
Selected Answer: poorly prepared for the foreign assignment
Correct Answer: poorly prepared for the foreign assignment

Normally, managers who make foreign investments expect such investments will do
Selected Answer: allow participation in the rapid expansion of a market abroad
Feedback: See Risk and the Multinational Corporation

When a United States computer manufacturer sells a shipment of 40 computers to a




following?

Our multinational company hires the best managers for our operations, regardless of
the location of those managers. We practice which approach to hiring?
Selected Answer: geocentric

We have a shoe manufacturing plant in Malaysia and we have hired a Malaysian
manager to manage it, because that manager will understand the situation better and
manage the plant better than any foreign manager. This is:
Selected Answer: a polycentric attitude

Selected Answer: The growth rate of foreign investment in the U.S. has slowed
in the 1990s
Correct Answer: The growth rate of foreign investment in the U.S. has slowed in
the 1990s

After the identification of an existing problem, the next step in the decision-making
process is:
Selected Answer: listing alternative solutions

Selected Answer: top managers should make all decisions
Correct Answer: the broader the scope of a decision, the higher the level of the
manager who should make it
Feedback: See The Responsibility for Making Organizational Decisions

Selected Answer: the time required to make the decision

Selected Answer: risk

The group decision-making process that offers the advantage of collecting input
from members who are geographically separated is:


Selected Answer: gather feedback to find out if the problem is solved

Selected Answer: routine and repetitive

A graphic decision-making tool used to evaluate decisions containing a series of
steps is known as:
Selected Answer: a decision tree

Judgment, intuition, and creativity would most likely be classified as:
Selected Answer: a traditional decision-making technique appropriate for
nonprogrammed decisions
Correct Answer: a traditional decision-making technique appropriate for

As individuals accumulate successful experiences in one position, they develop
abilities and attitudes that qualify them to hold more advanced positions. This implies
that:
Selected Answer: a career is cumulative
Correct Answer: a career is cumulative
Selected Answer: integrally related and cannot be separated

One of the earliest management writers who stated that all managers should possess
certain positive physical and mental qualities and special knowledge related to the
specific operation was:

Which is the first stage in career evolution and is characterized by self-analysis and
the exploration of different types of jobs?
Selected Answer: exploration

Managerial skills involving the ability to see the organization as a whole are termed:
Selected Answer: conceptual skills

When an individual loses interest in his career, fails to keep his job skills updated,
and suffers a lack of productivity, he has most likely entered which stage of his
career?
Feedback: See Career Stages, Life Stages, and Performance

Selected Answer: both a and b

The management skill that is equally important at all organizational levels and shows
the common denominator of all management levels is:
Selected Answer: human skill

Selected Answer: increase productivity

When a manager achieves assigned organizational objectives without wasting
organizational resources, that manager is:
Selected Answer: effective and efficient

When a manager is not reaching organizational goals and is wasting resources, they
would most likely be considered:
Selected Answer: efficient and ineffective
Correct Answer: inefficient and ineffective
Feedback: See Various Combinations of Managerial Effectiveness and Managerial
Efficiency

According to the model presented in the textbook regarding how social
Selected Answer: long-run plans

A management tool that furnishes broad guidelines for channeling management
thinking concerning social responsiveness is:
Selected Answer: a strategic plan
Correct Answer: a policy
Feedback: See Converting Organizational Policies on Social Responsibility into
Action

safe products?

Selected Answer: act in a way that results in the greatest good for the greatest
number of people
Correct Answer: act in a way that results in the greatest good for the greatest
number of people
Selected Answer: produce detailed procedures to use in every situation
Correct Answer: produce detailed procedures to use in every situation

Which piece of federal legislation requires business to adhere to certain socially

positive and negative outcomes of social responsibility, which negative outcome did
the executives expect the most?
Correct Answer: decreased short-term profitability

What is the most crucial decision an organization must undertake in order to
maintain a high level of responsiveness within an organization?
Selected Answer: which social responsibilities to pursue, and how to do so


pursue:
right to undertake
to undertake

The process of guiding the activities of organization members to help attain the
Selected Answer: organizing
Feedback: See Influencing Individuals Performing Social Responsibility Activities

Selected Answer: a process that managers follow in order to accomplish
Correct Answer: a process that managers follow in order to accomplish

When Peters and Waterman recommend that organizations "stick to their knitting,"
they are really recommending that organizations:
Selected Answer: stay close to the business that they know

Which is the first stage in career evolution and is characterized by self-analysis and
the exploration of different types of jobs?

The process of reaching organizational goals by working with and through people
and other resources is termed:
Selected Answer: management (The Management Process: Management
Functions, easy)
Correct Answer: management (The Management Process: Management Functions,
easy)

Selected Answer: managing goals

management is:
Managerial skills involving the ability to build cooperation within the team being led
are termed:
Selected Answer: human skills

The process of choosing tasks that must be performed to attain organizational goals,
outlining how the tasks must be performed, and indicating when they should be
performed is:


When an individual loses interest in his career, fails to keep his job skills updated,
and suffers a lack of productivity, he has most likely entered which stage of his
career?


Hal works for a large industrial organization and one of his primary tasks is
production scheduling. A very useful management approach that could assist Hal in
this task is:
Selected Answer: management science


Selected Answer: both a and c
Correct Answer: both a and c

An organization that emphasizes systematic problem solving, experimenting with
new ideas, and learning from past experiences and the experiences of others is
Selected Answer: learning organization


Of the following scientific management contributors, which would be considered as
being the most concerned with the human side of production?

Fayol's general principles of management include all of the following EXCEPT:
Selected Answer: attention to detail
Correct Answer: attention to detail


The main challenges of using the contingency approach are all of the following
EXCEPT:
Selected Answer: choosing the appropriate management science technique
Selected Answer: authority


Selected Answer: lower-level management analysis and comprehensive analysis

Which of the following is a reason why plans fail?
Selected Answer: when starting formal planning, too much is attempted at once
Feedback: See Why Plans Fail

Which of the following products may never reach the decline stage of the product
life cycle?
Selected Answer: scissors


A relatively formal sales forecasting method that gathers, evaluates, and summarizes
expert opinions as the basis for the forecast is the:


Which of the following is a standing plan that outlines a series of related actions that
must be taken to accomplish a particular task?
Selected Answer: procedure
Correct Answer: procedure

A bar graph with time on the horizontal axis and the resource to be scheduled on the
vertical axis is called:
Selected Answer: a Gantt chart


Selected Answer: input planning

Selected Answer: religion
Feedback: See Influencing People In Multinational Corporations

The process of bringing individuals who have been working abroad back to their
home country and reintegrating them into the organization's home-country operations
is called:
Selected Answer: repatriation

Organization members who are citizens of the country where the facility of a
foreign-based organization is located are:
Selected Answer: host-country nationals

A United States clothing manufacturer has recently purchased a factory in Taiwan
that manufactures men's and women's shirts. This action is known as:
Selected Answer: direct investing

following?
Normally, managers who make foreign investments expect such investments will do
Selected Answer: double in value in ten years

The two most difficult challenges that apply to expatriates and third-country
nationals are:
Selected Answer: culture and repatriation



Which of the following stages of multinationalization would you expect to find after
the others?
Selected Answer: establishing foreign manufacturing facilities

Classical management thought indicates international management differs from
domestic management because international management has to deal with all the
following EXCEPT:
Selected Answer: classical management does not predict a difference
Correct Answer: classical management does not predict a difference

Selected Answer: identify an existing problem


All of the English teachers in our local high school have agreed upon the standards
Decision-makers who feel they are commodities and are only as valuable as the
decisions they make would most likely be classified as:
Selected Answer: receptive

Selected Answer: a decision

Selected Answer: the broader the scope of a decision, the higher the level of the

Assume a manager has assigned the authority to make a decision to a group and has
Selected Answer: offer assistance to the group in making the decision

According to Chester Barnard, which of the following is NOT a means by which
organizational problems are brought to the attention of managers?
Selected Answer: feedback from customers


Selected Answer: decision-makers have a priority system to aid in making
decisions
Feedback: See The Decision-Making Process

Which of the following decision-making conditions exists when the decision-maker
has only enough information to estimate how probable the outcome of implemented
alternatives will be?
Selected Answer: the risk condition

According to Morrison, all of the following are advantages of diversity EXCEPT:
Selected Answer: distance from customers
The best organizational support issue that can be targeted by a diversity training
program is:
Selected Answer: top-down management support

Selected Answer: encouraging and supporting employees to participate
constructively in a diverse work environment
Correct Answer: establishing task forces or committees to explore issues and
provide ideas
Feedback: See The Role of the Manager

positions are the:

The first component that diversity training programs focus on is:
Selected Answer: behavioral awareness (Management Development and
Correct Answer: behavioral awareness (Management Development and Diversity
Training, difficult)

When management implements appropriate legal approaches but stops short of
developing a truly multicultural organization:
Selected Answer: intergroup conflicts are highly likely
Correct Answer: intergroup conflicts are highly likely

At which of Donaldson's stages of managing a diverse workforce is a manager most


The approach to cultural diversity that most closely parallels affirmative action
policies is:
Selected Answer: the "righting-the-wrongs" approach

Selected Answer: diversity

Which of the following is NOT one of the demographic facts established in the
Hudson Institute report?
Selected Answer: the population and workforce will grow more rapidly than at
any time since the 1930s
Correct Answer: the population and workforce will grow more rapidly than at any

The first step of strategy management is designed to:
Selected Answer: pinpoint environmental factors that can influence the
organization
Correct Answer: pinpoint environmental factors that can influence the
organization

Which of the following would be considered part of the international component of
an organization's economic environment?
Selected Answer: social infrastructure

Which of the following components includes new approaches to producing goods
and services:
Selected Answer: the political component
Correct Answer: the technical component
Feedback: See The General Environment

The component of the operating environment that is composed of factors influencing
the supply of workers is the:
Selected Answer: labor component


Which of the following statements accurately reflects the relationship between
mission and objectives?
Selected Answer: the objectives reflect and flow naturally from the mission

The document that is written by management and describes the purpose for which
the organization exists is the:
Selected Answer: mission statement


Selected Answer: strategic planning

Which of the following is NOT one of the five steps of strategy management?
Selected Answer: environmental control
Correct Answer: environmental control



Selected Answer: missions
Feedback: See Steps in the Planning Process

Selected Answer: state organizational objectives



Selected Answer: subsystem



Organizational objectives can be summarized in three points according to John Mee.
These points include all of the following EXCEPT:
Selected Answer: quality

Feedback: See Primacy of Planning

The management approach that uses organizational objectives as the primary means
of managing the organization is called:
Selected Answer: management-by-objectives


A relatively formal sales forecasting method that gathers, evaluates, and summarizes
expert opinions as the basis for the forecast is the:

Selected Answer: social trend forecast
Feedback: See Types of Forecasts

The process of predicting future environmental happenings that will influence the
operation of the organization is called:
Selected Answer: forecasting

Which of the following products may never reach the decline stage of the product
life cycle?

Which scheduling tool is normally used to schedule production inputs such as human
Selected Answer: Gantt charts

Which of the following would generally NOT be an objective resulting from human
resource planning?
Selected Answer: all of the above are potential objectives of human resource
plans
Correct Answer: all of the above are potential objectives of human resource plans

If, when selecting a site for a new plant, you were interested in what competitive
situation exists at the site, you would most likely be concerned with which of the
following areas:
Selected Answer: profit

Selected Answer: it does not contain any information about the interrelationship
of tasks
Correct Answer: it does not contain any information about the interrelationship of
tasks


safe products?

During phase 3 of the process of converting social responsibility policy into action,
chief executives should be:
Selected Answer: obtaining knowledge
Correct Answer: changing performance expectations
Feedback: See Phases of Organizational Involvement

The federal agency that investigates and reconciles employment discrimination
complaints based on race, sex, or creed is:
Selected Answer: the Equal Employment Opportunity Commission
Correct Answer: the Equal Employment Opportunity Commission

Selected Answer: primarily economic goals
Correct Answer: primarily economic goals
All companies should take social responsibility measurements in all of the following
areas EXCEPT:
Selected Answer: the public opinion area

Selected Answer: has primary economic purposes, and social responsibility is to
Correct Answer: has primary economic purposes, and social responsibility is to

The measurement of the degree to which the organization is focusing on social
problems is a measurement of:
Selected Answer: the problem-solving area
Correct Answer: the problem-solving area

Selected Answer: social responsiveness

According to Lipson, a desirable and socially responsive approach to meeting social
obligations does all of the following EXCEPT:
Selected Answer: ensures that social responsibility is the sole responsibility of
top management
Correct Answer: ensures that social responsibility is the sole responsibility of top
management

NOT classified as a negative outcome?
Selected Answer: loss of customer base


According to the BCG Growth-Share Matrix, economic resources would be used
from which of the following to meet the financial demands of the organization in
other areas?
Selected Answer: hippopotamus

The environmental level that contains components normally having a relatively
specific and immediate impact on managing the organization is the:
Selected Answer: operating environment
Correct Answer: operating environment
Selected Answer: all of the above are ways an organizational mission can
increase the probability the organization will be successful
Correct Answer: all of the above are ways an organizational mission can increase
the probability the organization will be successful



The strategy development tool that matches internal organizational strengths and
weaknesses with external opportunities and threats is:

If a company is actively attempting to lower production costs by using technology
like robots, they are most likely using which of the following strategy formulation
types?
Selected Answer: cost leadership



Feedback: See Primacy of Planning


Selected Answer: top management


Performance evaluation of the planner should be:
Selected Answer: both objective and subjective
Correct Answer: both objective and subjective



The targets toward which an open management system is directed are:
Selected Answer: organizational objectives

Selected Answer: the plan only includes short-term recommendations
Correct Answer: the plan only includes short-term recommendations

Feedback: See Management by Objective


Managerial skills that involve using specialized knowledge and expertise are termed:
Selected Answer: technical skills



When a manager is not reaching organizational goals and is wasting resources, they
Selected Answer: inefficient and ineffective
Correct Answer: inefficient and ineffective

Selected Answer: goals

Conceptual skills:
Selected Answer: allow top-level managers to see the organization as a whole

Internet-supported tools that best helps management meet organizational challenges,
and thereby enhances organizational goals attainment is termed:

Marilyn is a manager for a large insurance company. She is 51 years old and appears
to have reached a point in her career at which there is little growth. She has most
likely reached which stage of her career?

The management function concerned with guiding the activities of organization
Feedback: See the Management Process: Management Functions

Selected Answer: integrally related and cannot be separated

When management implements appropriate legal approaches but stops short of

Selected Answer: behavioral awareness (Management Development and
Correct Answer: behavioral awareness (Management Development and Diversity
Training, difficult)

positions are the:

If someone by the name of Pat was employed as a doctor and you immediately
assumed the doctor was male, you would most likely be falling victim to:


If, as a new employee, you are sent to a training program to learn more about the
norms and practices of another culture to prepare you to interact with people from that
culture effectively, your company is most likely following which of the following
Correct Answer: culture-specific approach


If a company effectively implements affirmative action and EEOC policies, provides
ongoing education and training programs pertaining to diversity, and ties management
rewards to success in meeting diversity goals and addressing diversity issues, they
would most likely be classified as:
Selected Answer: taking effective action
Correct Answer: implementing adequate programs
Feedback: See Organizational Diversity Continuum


The approach to cultural diversity that most closely parallels affirmative action
policies is:
Selected Answer: the "righting-the-wrongs" approach
According to L. Thomas Hopkins, all of the following are important guidelines for
Selected Answer: each component of the system needs to be investigated
individually
Correct Answer: each component of the system needs to be investigated
individually


Which approach to management emphasizes organizational efficiency to increase

James believes that if he understands his people and adapts his organization to them,
he will be successful. He would most likely be considered to be a follower of which
of the following management approaches?

Which scientific management contributor advocated a bonus system if workers
exceeded their daily production?

as:

Selected Answer: determine the relationship between intensity of light and
worker efficiency
efficiency

Selected Answer: a clock

Which management approach emphasizes the use of the scientific method and
quantitative techniques to increase organizational success?
Selected Answer: enhance organizational success by building appropriate
relationships
Correct Answer: enhance organizational success by building appropriate
relationships

Selected Answer: utility companies
Feedback: See The Management Science Approach

Scientific management can be broken down into two distinct areas. Which of the
following researchers would not be considered a major contributor to the lower-level
management analysis area of scientific management?

Selected Answer: emphasizes the realization of the potential of the organization

A group decision-making process which forbids negative feedback on any suggested
alternative by any group member until all members have presented alternatives is
known as:
Selected Answer: brainstorming
Correct Answer: brainstorming


Selected Answer: a traditional decision-making technique appropriate for
Correct Answer: a traditional decision-making technique appropriate for


The steps the decision-maker takes to be able to choose between alternatives is:

An organizational decision-maker who is willing to steal the ideas necessary to make


Selected Answer: functional managers should make all decisions

When decisions are reached using probability theory, the alternative normally chosen
is the one with:
Selected Answer: the highest expected value
Correct Answer: the highest expected value
When a company is providing the expatriate with basic information, such as personal
safety, who to call in an emergency, and how to write a check, the company is

A United States clothing manufacturer has recently purchased a factory in Taiwan
that manufactures men's and women's shirts. This action is known as:
Selected Answer: direct investing

Which of the following categories of organizations has the highest level of
Selected Answer: transnational organization


Which of the following is a company that is primarily based within one country but
has continuing and meaningful transactions in other countries?

The primary reason for early termination of an expatriate assignment is:
Selected Answer: poorly prepared for the foreign assignment
Correct Answer: poorly prepared for the foreign assignment

A partnership formed by a company in one country with a company in another
country for the purpose of pursuing some mutually desirable business undertaking is
known as:
Selected Answer: a joint venture

following EXCEPT:

Selected Answer: host-country national
Which of the following countries would NOT be considered part of the evolving
Pacific Rim?
Selected Answer: Pakistan
Feedback: See Planning and International Market Agreements

Selected Answer: host country

Which level of an organization's external environment contains components that
have broad, long-term implications for managing operations?
Correct Answer: the general environment

Selected Answer: strategy formulation
Feedback: See Strategic Control
Question 3 1 out of 1 points is the science that focuses on understanding how

people of a particular nation produ


A business strategy that emphasizes making an organization more competitive by
targeting a particular customer is a:
Selected Answer: focus strategy
Correct Answer: focus strategy



A business strategy to make an organization more competitive by developing a
product or products that customers perceive as being different from products offered

Selected Answer: retrenchment
Feedback: See Sample Organizational Strategies



Selected Answer: take action that protects and improves both the welfare of
Correct Answer: take action that protects and improves both the welfare of

During phase 2 of the process of converting social responsibility policy into action,
division management should be:
Selected Answer: none of the above, division management should not be
Correct Answer: none of the above, division management should not be involved
until phase 3

pursue:
right to undertake
to undertake

NOT classified as a negative outcome?
Selected Answer: social obligation
Feedback: See Social Responsiveness

Selected Answer: which social responsibilities to pursue, and how to do so

Which of the following statements concerning a business code of ethics is false?
Selected Answer: it is an informal statement that acts as a guide for internal
decision making (, difficult)
Correct Answer: it is an informal statement that acts as a guide for internal
decision making (, difficult)


If you would feel uncomfortable explaining to a national television audience why
you took a particular action, the behavior was probably not ethical according to which
of the following ethical standards?
Selected Answer: none of the above


All companies should take social responsibility measurements in all of the following
areas EXCEPT:


Selected Answer: it involves time-consuming discussions

Selected Answer: top managers should make all decisions


The group decision-making process that offers the advantage of collecting input
from members who are geographically separated is:

Selected Answer: emphasizes the realization of the potential of the organization





The most valid way to determine executive compensation would be to:
Selected Answer: pay based on the value added to the company by the executive
Correct Answer: pay based on the value added to the company by the executive

When Peters and Waterman recommend that organizations "stick to their knitting,"
they are really recommending that organizations:

The process of reaching organizational goals by working with and through people
and other resources is termed:
Selected Answer: effectiveness
Correct Answer: management (The Management Process: Management Functions,
easy)
Feedback: See the Management Process: Management Functions

management is:

When a manager is reaching organizational goals but wasting resources in the
process, they would most likely be considered:
Selected Answer: inefficient and effective

Nick is 29 years old and has just been promoted from salesperson to sales manager
for his company. Nick is most likely in which stage of his career?
Selected Answer: establishment
Correct Answer: establishment


According to Tom Peters, women managers in the future:
Selected Answer: have attributes that will become dominant virtues in the future
Correct Answer: have attributes that will become dominant virtues in the future

Organizational resources are combined, used, and transformed into which of the
Selected Answer: finished products
Correct Answer: finished products



Selected Answer: process planning
Feedback: See Planning Areas: Input Planning

If, when selecting a site for a new plant, you were interested in what competitive
situation exists at the site, you would most likely be concerned with which of the
following areas:

historical relationship between sales and time is:

The process of formulating a detailed listing of activities that must be accomplished
to attain an objective, allocating the resources necessary to attain the objective, and
setting up and following timetables for completing the job is:
Selected Answer: scheduling

Selected Answer: activities symbolized by arrows and events symbolized by
circles
Correct Answer: activities symbolized by arrows and events symbolized by
circles

A straightforward method of predicting future sales levels primarily by asking
appropriate managers within the organization to give their opinions on what will
happen to sales in the future is:
Selected Answer: the jury of executive opinion method


To have a successful standing plan program, which of the following have to be
mutually supportive?
Selected Answer: all three have to mutually supportive

A bar graph with time on the horizontal axis and the resource to be scheduled on the
vertical axis is called:


Our multinational company hires the best managers for our operations, regardless of
the location of those managers. We practice which approach to hiring?

A partnership formed by a company in one country with a company in another
country for the purpose of pursuing some mutually desirable business undertaking is
known as:
Selected Answer: a joint venture


When a company is providing the expatriate with information on how to survive the
difficulties of adjusting to a new culture, the company is providing training in:
Selected Answer: application
Correct Answer: cultural adaptation
Feedback: See Preparing Expatriates for Foreign Assignment

following?

Which of the following countries would NOT be considered part of the evolving
Pacific Rim?
Selected Answer: Argentina


The belief that our multinational corporation should hire only our U.S. managers to
manage operations in New Zealand, because we know how to manage better than
New Zealand managers reflects:
Selected Answer: an ethnocentric attitude
following EXCEPT:

Selected Answer: increased productivity
Correct Answer: a less resilient workforce when confronted with change
Feedback: See Advantages of Diversity in Organizations

Perceptions about the sexes based on what society believes are appropriate behaviors
Selected Answer: gender-role stereotypes

The best organizational support issue that can be targeted by a diversity training
program is:
Selected Answer: top-down management support

The group of people who possess fewer granted rights and lower status in an
organization are the:
Selected Answer: minority group
Correct Answer: minority group


Which of Donaldson's stages of managing a diverse workforce is a manager in when
he or she learns how to interact with diverse groups and cultures by deliberately
thinking about how to behave?
Selected Answer: conscious competence

Which approach to cultural diversity focuses on how interpersonal skills and
attitudinal changes relate to organizational performance, and is also the most effective
approach to pluralism?
Selected Answer: the multicultural approach

Selected Answer: pressures employees who do not belong to the dominant
culture to conform
Correct Answer: pressures employees who do not belong to the dominant culture
to conform

considered the:


positions are the:
Selected Answer: ethnocentric group
Feedback: See Majority or Minority Groups


The pioneer of administrative theory in the comprehensive analysis view of
management was:

Selected Answer: scientific management

this task is:

Selected Answer: enhance organizational success by building appropriate
relationships
Correct Answer: enhance organizational success by building appropriate
relationships

In a management system, labor would be considered a/an:
Selected Answer: input
Correct Answer: input
Selected Answer: determine the relationship between intensity of light and
worker efficiency
efficiency








Selected Answer: planning takes time away from other management activities
Correct Answer: planning takes time away from other management activities

The targets toward which an open management system is directed are:
Selected Answer: organizational objectives

The management approach that uses organizational objectives as the primary means
of managing the organization is called:


Selected Answer: carrying out the process is time consuming and requires
Correct Answer: carrying out the process is time consuming and requires


Organizational objectives can be summarized in three points according to John Mee.
These points include all of the following EXCEPT:
Selected Answer: service to the customer
Feedback: See Definition of Organizational Objectives


Selected Answer: communication

Because of its value to management, ______________ should be _____________ as
much as possible.
Selected Answer: feedback, encouraged
Correct Answer: feedback, encouraged
What type of communication problem is occurring if you believe your professor has
little credibility in the area about which he or she is teaching?
Selected Answer: communication microbarriers
Correct Answer: communication microbarriers

The person in the interpersonal communication situation who originates and encodes
information to be shared with another person is:
Selected Answer: the source
Correct Answer: the source

Which of the following is NOT one of the "ten commandments of good
communication"?
Selected Answer: do not communicate if the destination will resist the message
Correct Answer: do not communicate if the destination will resist the message

communication is:
Selected Answer: listening

Organizational communication that follows the lines of the organizational chart are:
Selected Answer: formal organizational communication
Correct Answer: formal organizational communication
The process of sharing information with other individuals is:

Which of the following would be considered a nonverbal form of communication?
Selected Answer: the tone of the voice
Correct Answer: the tone of the voice

For the 500 most common words in our language, each word has, on average:
Selected Answer: 18 different uses
Correct Answer: 18 different uses

Which of the following forces influencing the formal structure of an organization
would include the technology involved in performing the job and the job's
complexity?
Selected Answer: forces in the task
Correct Answer: forces in the task

The theory comprising the cumulative insights of early management writers on how
organizational resources can best be used to enhance goal attainment is termed:
Selected Answer: classical organizing theory
Correct Answer: classical organizing theory

The most widely used basis for establishing departments within the formal structure
is:
Selected Answer: functional departmentalization

Selected Answer: formal lines of communication

Which of the following would be a factor that would have the tendency to decrease
the span of management?
Selected Answer: subordinates have complex tasks
Correct Answer: subordinates have complex tasks

Fayol calls a communication channel extending from one organizational division to
another but not shown on an organizational chart:
Selected Answer: a gangplank
Correct Answer: a gangplank

Which of the following is the first step in the organizing process?
Selected Answer: divide major tasks into subtasks
Correct Answer: reflect on plans and objectives

Which of the following is not one of Henri Fayol's 16 general guidelines for
organizing resources?
Selected Answer: place primary attention on improving efficiency
Correct Answer: place primary attention on improving efficiency

The main criticism of Max Weber's bureaucracy is that it:
Selected Answer: did not give enough concern for the human variable
Correct Answer: did not give enough concern for the human variable

Quality assurance is:
Selected Answer: a broad group of activities aimed at achieving quality
Correct Answer: a broad group of activities aimed at achieving quality

Which of the following ratios should be used when evaluating an organization's
performance?
Selected Answer: current ratio
Feedback: See Ratio Analysis
Which of the following is the more modern capacity strategy?
Selected Answer: construct smaller and more specialized plants that focus on a
few tasks
Correct Answer: construct smaller and more specialized plants that focus on a
few tasks

A budget that automatically indicates an increase in the amount of resources
allocated for various organizational activities when production levels go up is a:
Selected Answer: traditional budget
Feedback: See Budgetary Controls

A cost control and reduction technique that examines all the parts, materials, and
functions of an operation is:
Selected Answer: value analysis

The tool that is both a financial plan and a control technique is:
Selected Answer: a budget
Correct Answer: a budget

An operational plan that focuses on hiring the right employees for a job is
Which of the following is NOT a potential pitfall associated with budgeting?
Selected Answer: increasing budgeted expenses year after year without adequate
information
Correct Answer: identifying significant differences between operating
performance and budgeted amounts
Feedback: See Potential Pitfalls of Budgets

Which of the following is a product-oriented, high-volume, low-variety process used
in producing beer?
Selected Answer: repetitive process
Correct Answer: continuous process
Feedback: See Types of Processes

The OSU studies concluded that leaders exhibit two main styles of behavior:
Selected Answer: structure behavior and consideration behavior
Correct Answer: structure behavior and consideration behavior

Lee Iacocca is a good example of:
Selected Answer: a transformational leader
Correct Answer: a transformational leader

The Tannenbaum and Schmidt Leadership Continuum centers around:
Selected Answer: leaders making decisions
Correct Answer: leaders making decisions

If a manager asks for information from subordinates but makes the decision alone,
the manager is most likely using which of the following decision styles?
Selected Answer: CI
Correct Answer: AII

The subtle barrier of negative attitudes and prejudices that prevents women from
reaching seemingly attainable top management positions is known as the:
Selected Answer: glass ceiling
Correct Answer: glass ceiling

A force in the situation that influences a manager's determination to make decisions
is the:
Selected Answer: problem to be solved
Correct Answer: problem to be solved

Five styles of decision-making, ranging from autocratic to group, are identified in
the:
Selected Answer: Vroom-Yetton-Jago Model
Correct Answer: Vroom-Yetton-Jago Model

Generally, except for which of the following, managers increase their success by
allowing subordinates more freedom in making decisions when the subordinates have:
Selected Answer: a relatively high need for dependence
Correct Answer: a relatively high need for dependence

Leadership that inspires organizational success by showing followers how to lead
themselves is:
Selected Answer: superleadership

Supervisors that communicate and coordinate activities among various formal
groups are:
Selected Answer: linking pins

Formal groups that handle routine activities and are outlined on an organization chart
are called:
Selected Answer: command groups

One of the benefits of utilizing committees is that:
Selected Answer: committees improve the quality of decision-making
Correct Answer: committees improve the quality of decision-making

Which of the following situations would most likely cause groupthink?
Selected Answer: a highly cohesive group
Correct Answer: a highly cohesive group

A collection of individuals whose common work experiences result in the
development of a system of interpersonal relationships that extend beyond those
established by management is a/an:
Selected Answer: informal group
Correct Answer: informal group

A task group charged with performing some type of specific activity is a:
Selected Answer: committee
Correct Answer: committee

What is most likely to happen to an interest group when the interest or concern that
instigated the formation of the informal group has been eliminated?
Selected Answer: the group will disband
Correct Answer: the group will disband
Which stage of team development is characterized by conflict and disagreement as
team members try to clarify their individual roles and challenge the way the team
functions?
Selected Answer: performing
Correct Answer: storming

Which of the following is a procedural step that could be taken to increase the
probability a committee will be successful?
Selected Answer: bringing all members into active participation
Correct Answer: specifying the authority of the committee
Feedback: See What Makes Committees Successful

Managers should follow affirmative action guidelines primarily because:
Selected Answer: the overall workforce is becoming more diverse in its makeup
Correct Answer: the overall workforce is becoming more diverse in its makeup

An appropriate human resource is:
Selected Answer: an individual who is ineffective in his or her job
Correct Answer: an individual in the organization who makes a valuable
contribution
Feedback: See Defining Appropriate Human Resources

Hiring employees from the competition has the tendency to reduce the:
Selected Answer: training costs
Correct Answer: training costs

Selected Answer: determining, designing, administering, and evaluating
Correct Answer: determining, designing, administering, and evaluating

A test that measures the potential of an individual to perform a task is a/an:
Selected Answer: achievement test
Correct Answer: aptitude test
Feedback: See Testing

The performance appraisal should:
Selected Answer: be acceptable to the evaluator and the individual being
evaluated
Correct Answer: be acceptable to the evaluator and the individual being evaluated

The Wikstrom-developed form that is people-oriented and presents a composite view
of individuals management considered significant to human-resource planning is:
Selected Answer: the management manpower replacement chart
Correct Answer: the management manpower replacement chart

The initial attraction and screening of the supply of prospective human resources
available to fill a position is:
Selected Answer: recruitment

The most widely used external source of human resources is:
Selected Answer: the readership of certain publications
Correct Answer: the readership of certain publications

According to staff personnel, one reason for line/staff conflict is that line personnel:
Selected Answer: resist new ideas
Correct Answer: resist new ideas

All of the following should be done by staff personnel to reduce line-staff conflict
EXCEPT:
Selected Answer: all of the above should be used by staff personnel to reduce
line-staff conflict
Correct Answer: all of the above should be used by staff personnel to reduce
line-staff conflict

The manager who is directly responsible for executing a function has:
Selected Answer: operating responsibility
The manager who guides and directs the execution of a function through the person
accepting operating responsibility has:
Selected Answer: general responsibility

Two individuals have failed to call one of our accounts due to a belief that it was not
their responsibility. This is an example of a:
Selected Answer: responsibility gap
Correct Answer: responsibility gap

Selected Answer: responsibility

The key manager dimension that is concerned with managers who ensure that any
gaps between their areas and those of other managers are securely filled is:
Selected Answer: behavior with other groups
Correct Answer: behavior with other groups

The most basic method of dividing job activities is the:
Selected Answer: functional similarity method
Correct Answer: functional similarity method
Which of the following is an accurate statement concerning the relationship between
line and staff authority?
Selected Answer: line orders, staff advises
Correct Answer: line orders, staff advises

Which of the following forms of a virtual office offers the least mobility?
Selected Answer: occasional telecommuting
Correct Answer: occasional telecommuting

When workers come into the office frequently, but are not assigned a permanent
office space:
Selected Answer: it is called hoteling
Correct Answer: it is called hoteling

Which of the following is an observable symptom of undesirably high stress levels?

A type of organizational change that emphasizes modifying certain aspects of
organization members to increase organizational effectiveness is:
Selected Answer: people change
Correct Answer: people change
When an organization ties together company stakeholders through e-mail or the Web,
it is creating a:
Selected Answer: virtual corporation
Correct Answer: virtual corporation

Groups of employees formed by managers that go beyond the boundaries and
structure of traditional teams are:
Selected Answer: virtual teams
Correct Answer: virtual teams

Attitudes, leadership skills, and communication skills are:
Selected Answer: people factors
Correct Answer: people factors

According to Hellriegel and Slocum's model, which of the following combinations
would most likely lead to high survival and growth?
Selected Answer: high stability and high adaptability
Correct Answer: high stability and high adaptability

When a worker works out of his or her car during the entire workday, the worker is
considered:
Which theory basically proposes managers can be successful with any set of
assumptions about human nature, depending upon the situation?
Selected Answer: Theory Z
Correct Answer: Theory Z

The correct order of Maslow's Hierarchy of Needs is:
Selected Answer: physiological, security, social, esteem, self-actualization
Correct Answer: physiological, security, social, esteem, self-actualization

According to Maslow's Hierarchy of Needs, once someone has fulfilled his social
needs, he would then be motivated to meet his:
Selected Answer: security needs
Correct Answer: esteem needs
Feedback: See Maslow's Hierarchy of Needs

If Joe feels inequity because he feels Tim received a promotion that he himself
deserved, Joe would be most likely to:
Selected Answer: start coming to work late
Correct Answer: start coming to work late

In Likert's Management System, which management style can be categorized by a
lack of confidence or trust in subordinates, with the bulk of all decision-making being
done at the top of the organization?
Selected Answer: System 1
Correct Answer: System 1

Which of the following theories was developed to counter the criticisms of and
expand on Maslow's Hierarchy of Needs?
Selected Answer: The Vroom Expectancy Theory
Correct Answer: Alderfer's ERG Theory
Feedback: See Alderfer's ERG Theory

When an individual leaves an organization to start up a company, and the primary
reason was that the organization did not provide room for growth or development of
one's potential, Maslow would say the individual is being motivated by:
Selected Answer: self-actualization needs
Correct Answer: self-actualization needs

Selected Answer: Argyris

According to Herzberg, which of the following is NOT a motivating factor?
Selected Answer: salary
Correct Answer: salary

The managerial activity aimed at bringing organizational performance up to the level
of the performance standards is:
Selected Answer: taking corrective action

All salespeople in our company overstate the number of sales calls they make per
month because they believe this is what management wants. Apparently management
has:
Selected Answer: fallen into the barrier to successful controlling of simply filing
reports
Correct Answer: fallen into the barrier to successful controlling of simply filing
reports

A manager who purposefully does personal favors for others is attempting to
increase her:
Selected Answer: personal power through creating a sense of obligation to the
manager
Correct Answer: personal power through creating a sense of obligation to the
manager

The controller would most likely report to which of the following individuals?
Selected Answer: vice president of finance
Correct Answer: vice president of finance

Marsha recently implemented a control system designed to control the number of
paper clips used per week by each employee, as a method of controlling costs. This is
an example of a manager creating barriers to control through:

Who needs to have a working knowledge of how the control process operates?
Selected Answer: all individuals involved or affected by the control
Correct Answer: all individuals involved or affected by the control

A sign that a problem exists is:
Selected Answer: a symptom
Correct Answer: a symptom

Our manager always believed an organization only requires an income statement
once a year. We have a very tight profit margin in our business (only 3 cents on the
dollar, if we are running efficiently). By only requiring an income statement showing
income and expenses annually, the manager is ignoring which fundamental of
successful controlling?
Selected Answer: the control process must be timely
Correct Answer: the control process must be timely

Which one of the following is NOT one of the three main steps of the controlling
process?
Selected Answer: establishing policies and rules
Correct Answer: establishing policies and rules
Which of the following is considered an advantage of goal-setting?

Consistently providing personnel activities that are highly valued by employees will
in the long run improve attitudes, intentions, and behaviors. This management
philosophy is also known as the:
Selected Answer: law of supply and demand
Correct Answer: human resource approach
Feedback: See Human Resource Approach

Accepted facts or truths about an object or person that have been gained from either
direct experience or a secondary source are:

The part of attribution that focuses on the extent to which they believe the person
being observed would behave consistently when faced with different situations is:
Selected Answer: distinctiveness
Correct Answer: distinctiveness

Which of the following is NOT one of four major causes of behavior problems?
Selected Answer: low salary
Correct Answer: low salary

In which element of an attitude is an intent or desire to behave in a certain way
toward a particular person or object expressed?
Selected Answer: behavioral
Correct Answer: behavioral

Intention can best be predicted from what two factors?
Selected Answer: attitude and subjective norms
Correct Answer: attitude and subjective norms

The part of attribution that focuses on the extent to which managers believe a
subordinate is behaving in a manner consistent with his or her peers is:
Selected Answer: projection
Correct Answer: consensus
Feedback: See Attribution Theory: Interpreting the Behavior of Others

Which of the following is a correct statement regarding the relationship between
values, beliefs, attitudes, and behavior?
Selected Answer: values and beliefs create attitudes which influence behavior
Correct Answer: values and beliefs create attitudes which influence behavior

The Vroom-Yetton-Jago Model is designed to:
Selected Answer: determine the appropriate level of subordinate involvement in
the decision-making process
Correct Answer: determine the appropriate level of subordinate involvement in

The process of directing the behavior of others toward the accomplishment of
objectives is:
Selected Answer: leadership

A manager who has the tendency to "sell" his or her decisions is most likely to:
Selected Answer: want to use their authority to a large degree


Under which of the following conditions would Fiedler say a considerate leader
would be most effective?
Selected Answer: good leader-member relations, weak task structure, and weak
leader position power
Correct Answer: good leader-member relations, weak task structure, and weak
Selected Answer: getting things accomplished through people

A force in the situation that influences a manager's determination to make decisions
is the:
Correct Answer: problem to be solved

The life cycle theory of leadership maintains that:
Selected Answer: a manager's leadership style will be effective only if it is
appropriate for the maturity level of the followers
Correct Answer: a manager's leadership style will be effective only if it is

Which approach to leadership suggests successful leadership requires a unique
combination of leaders, followers, and leadership situations?
Selected Answer: the situational approach to leadership
Correct Answer: the situational approach to leadership

People with a high need for achievement are more likely to set goals that are:
Selected Answer: challenging and achievable
Correct Answer: challenging and achievable
A reward that consists of the elimination of an undesirable consequence of behavior
is:
Selected Answer: negative reinforcement
Correct Answer: negative reinforcement

According to Argyris' continuum, as individuals mature they are more likely to do all
of the following EXCEPT:
Selected Answer: have a short-term perspective
Correct Answer: have a short-term perspective

The process of moving workers from one job to another rather than requiring them to
perform only one simple and specialized job over the long run is:
Correct Answer: job rotation

Which theory is a set of essentially positive assumptions about human nature?
Selected Answer: Y
Correct Answer: Y



According to McClelland's Acquired Needs Theory, an individual with which of the
following need profiles would be comfortable in competitive situations and enjoy her
decision-making role?
Selected Answer: high need for power
Correct Answer: high need for power

The most fundamental motivation theory that begins with an individual feeling a
need is:
Selected Answer: Needs-Goal Theory
Correct Answer: Needs-Goal Theory



When creativity is desirable, then:
Selected Answer: some degree of decentralization is desirable
Correct Answer: some degree of decentralization is desirable

A listing of specific activities that must be performed to accomplish some task or job
is a:
Selected Answer: job description


All of the following should be done by line personnel to reduce line-staff conflict
EXCEPT:
Selected Answer: neither of these should be used by line personnel to reduce
line-staff conflict
Correct Answer: neither of these should be used by line personnel to reduce
line-staff conflict
Which of the following is a correct statement concerning responsibility?
Selected Answer: responsibility cannot be delegated or passed on to a
subordinate
Correct Answer: responsibility cannot be delegated or passed on to a subordinate

The roles that staff personnel perform include all of the following EXCEPT:
Selected Answer: the financial role

Which of the following is most likely if an organization is decentralized?
Selected Answer: there is a high degree of delegation
Correct Answer: there is a high degree of delegation

The power derived from a manager's relationship with others is:
Selected Answer: personal power
Correct Answer: personal power

Which of the following is NOT a method of making controlling successful?
Selected Answer: a manager's only responsibility is to implement the control
system
Correct Answer: a manager's only responsibility is to implement the control
system

Because Jamie is the manager, her subordinates do what she says. This is an example
of:
Selected Answer: position power
Correct Answer: position power

For control to be successful, managers should keep in mind all of the following
EXCEPT:
Selected Answer: controlling can be applied to many different facets of
organizational life
Correct Answer: managers should only consider their own department or unit
Feedback: See Making Controlling Successful

The managerial activity aimed at bringing organizational performance up to the level
of the performance standards is:


Selected Answer: prices of products


The process of establishing orderly uses for all the organization's resources is:


Selected Answer: evaluating plans for completeness

Which of the following would be a factor that would have the tendency to increase
Selected Answer: subordinates have simple tasks
Correct Answer: subordinates have simple tasks

As market areas and work locations expand to create cumbersome physical
separation, an organization should consider:
Selected Answer: geographic departmentalization
Correct Answer: geographic departmentalization

Selected Answer: determine how many individuals a manager can supervise
effectively
Correct Answer: determine how many individuals a manager can supervise
effectively

The assignment of various portions of a particular task among a number of
organizational members is:
Selected Answer: division of labor
Correct Answer: division of labor
Helgesen stipulates that ______________tend to create networks or "webs" of
authority.
Selected Answer: women managers
Correct Answer: women managers

Selected Answer: reflect on plans and objectives

Managers can avoid inappropriate attributions by doing all of the following
EXCEPT:
Selected Answer: ignoring individual differences among subordinates
Correct Answer: ignoring individual differences among subordinates

Any stimulus that causes a behavior to be repeated is:
Selected Answer: positive reinforcement
Correct Answer: positive reinforcement

Behaviors and attitudes can best be predicted by knowing:
Selected Answer: a person's beliefs and social norms that influence intentions
Correct Answer: a person's beliefs and social norms that influence intentions
Levels of worth that tend to be broad views of life placed by an individual on various
factors in the environment are:
Correct Answer: values

The basis for goal-setting strategies, which is widely used in the business world, is:
Selected Answer: cognitive learning
Correct Answer: cognitive learning

The part of attribution that focuses on the extent to which managers believe a
subordinate is behaving in a manner consistent with his or her peers is:
Selected Answer: consensus

Many employers have developed strict policies against sexual harassment. This is a:
Selected Answer: form of avoidance strategy
Correct Answer: form of avoidance strategy

Ben believes that all women are poor drivers. This is a:
Selected Answer: stereotype
Correct Answer: stereotype

Scheduling, sequencing, routing, dispatching, and expediting are all:
Selected Answer: shop-floor activities
Correct Answer: shop-floor activities

Which of the following ratios should be used when evaluating an organization's
performance?


The ratio that is calculated by dividing sales by inventory (measured in dollars) is
the:
Selected Answer: inventory turnover ratio
Correct Answer: inventory turnover ratio

Production requires:
Selected Answer: inputs, transformation processes, and outputs
Correct Answer: inputs, transformation processes, and outputs

Expenses that fluctuate with the number of products produced are:
Selected Answer: variable costs
Correct Answer: variable costs

The operational plan of action outlining which goods and services an organization
will produce is a:

If the break-even point from the algebraic method is higher than the break-even
point from the graphical method, you should:
Selected Answer: use the average of the two methods
Correct Answer: recalculate both analyses
Feedback: See Types of Break-Even Analysis

A control tool where the manager assigns a specialized set of objectives and action
plans to workers and then rewards those workers on the basis of how close they came
to reaching their goals is:
Selected Answer: management by objectives
Correct Answer: management by objectives

Organizational change is a prerequisite for long-term organizational success.
Another prerequisite is ____________.

From a performance standpoint, when is the effect of stress most unfavorable?
Selected Answer: when stress levels are either extremely high or extremely low
Correct Answer: when stress levels are either extremely high or extremely low

Clarifying and redesigning jobs within the organization would be an example of:
Selected Answer: structural change
Correct Answer: structural change

Employee resistance to change exists because:
Selected Answer: individuals fear some type of personal loss
Correct Answer: individuals fear some type of personal loss
A management strategy designed to prevent the development of an unwanted
stressor is to:
Selected Answer: make jobs more interesting
Correct Answer: make jobs more interesting

Perhaps the most important factor for managers to consider when changing an
organization is:
Selected Answer: determining who will be the change agent

Another name for a matrix organization is:
Selected Answer: a multi-level multinational corporation
Correct Answer: a project organization

When workers come into the office frequently, but are not assigned a permanent
office space:

An organizational team established to help eliminate a specified problem within the
organization is a:
Selected Answer: problem-solving team
Selected Answer: self-managed teams are generally cross-functional
Correct Answer: self-managed teams are generally cross-functional

Which of the following would be an example of a task group?
Selected Answer: a group meeting to consider the feasibility of a new product
Correct Answer: a group meeting to consider the feasibility of a new product

are called:


Which of the following is an analytical tool that can be used to determine what
informal groups exist in an organization and who the members of those groups are?
Selected Answer: social diagram
Correct Answer: sociometry
Feedback: See Determining Group Existence
An informal group that gains and maintains membership primarily because of a
common concern members have about a specific issue are:
Selected Answer: interest groups
Correct Answer: interest groups


Interest groups are:
Selected Answer: informal groups
Correct Answer: informal groups

Selected Answer: aptitude test

Selected Answer: an individual in the organization who makes a valuable
contribution
Correct Answer: an individual in the organization who makes a valuable
contribution

The form used in compiling a human resource inventory that summarizes
information about organizational members who could fill a position is a:
Selected Answer: position replacement form
Correct Answer: position replacement form

The Civil Rights Act of 1964, and amended in 1972, prohibits discrimination on the
basis of all the following EXCEPT:
Selected Answer: disability

According to the Pregnancy Discrimination Act, employers must treat pregnancy as:
Selected Answer: a medical disability
Correct Answer: a medical disability

Selected Answer: the overall workforce is becoming more diverse in its makeup

Promotion from within has the advantage of:

The performance appraisal method in which the appraiser simply writes down
particularly good or bad events involving the employee as they occur is known as:
Selected Answer: critical-form essay
Correct Answer: critical-form essay

Which of the following would be included in a job specification?
Selected Answer: job title
Correct Answer: education required
Feedback: See Knowing the Job

The first step toward effective communication is:
Selected Answer: clarify your ideas before communicating them
Correct Answer: clarify your ideas before communicating them

A position description is an example of which form of communication?


According to the influencing subsystem, which of the following factors is
interrelated to leading?
Selected Answer: leading, motivating and considering groups are all interrelated
Correct Answer: leading, motivating and considering groups are all interrelated


communication"?

Which of the following is NOT a part of the influencing process?

In order to try to minimize the microbarrier to communication known as perception,
managers should:
Selected Answer: try to send messages with precise meanings
Correct Answer: try to send messages with precise meanings

Understanding the grapevine is a prerequisite for a complete understanding of
organizational communication because:
Selected Answer: 70% of all organizational communication flows through the
grapevine
Correct Answer: 70% of all organizational communication flows through the

grapevine


A manager who is known as a "Production Pusher" with a high concern for
production and a low concern for people is at which position on the managerial grid?
Correct Answer: 9,1

The process of people change is referred to as:
Selected Answer: organizational development
Correct Answer: organizational development

Organizational changes typically affect all of the following EXCEPT:
Selected Answer: established product lines
Correct Answer: established product lines

What changes could occur in the organization if the stress created by a change is
significant?
Selected Answer: the organization would not be efficient
Correct Answer: the organization could be less effective after the change than
before it
Feedback: See Evaluation of the Change

Which of the following is NOT a guideline for reducing the resistance to change?
Selected Answer: change should be made as quickly as possible
Correct Answer: change should be made as quickly as possible

According to Hellriegel and Slocum's model, which of the following combinations
would most likely have a high probability of death for the organization?
Selected Answer: both b and c
Correct Answer: both b and c


Which of the following statements is most accurate regarding the research conducted
on the managerial grid?
Selected Answer: more testing needs to be completed before any conclusive
statements can be made
Correct Answer: more testing needs to be completed before any conclusive

Which of the following strategies should be followed to encourage the flow of
formal communication channels?
Selected Answer: All of the above are effective strategies for encouraging the
flow of formal communication
Correct Answer: All of the above are effective strategies for encouraging the flow
of formal communication

Feedback: See How Interpersonal Communication Works

Organizational communication that does not follow the lines of the organizational
chart is:
Selected Answer: informal organizational communication


In interpersonal communication, the destination's reaction to a message, is known as:
Selected Answer: feedback
Correct Answer: feedback

One of the characteristics of the grapevine is that it:
Selected Answer: serves the self-interests of the people involved in the
grapevine
Correct Answer: serves the self-interests of the people involved in the grapevine

Selected Answer: watching the nonverbal response of the destination to the
message
Correct Answer: watching the nonverbal response of the destination to the
message

grapevine

grapevine


Encoded information the source intends to share with another person is:

The Porter-Lawler Theory of Motivation incorporates and expands on which of the
following motivation theories?

The process of increasing the number of operations an individual performs in a job
is:
Selected Answer: job enlargement

Motivation theories that emphasize how individuals are motivated are:
Selected Answer: process theories
Correct Answer: process theories

Rewards that come directly from performing a task are:
Selected Answer: intrinsic rewards
Correct Answer: intrinsic rewards

The ERG theory was developed by:
Selected Answer: Alderfer
Correct Answer: Alderfer

If an individual is driven to get respect from others, Maslow would say that person is
being motivated by:

Which is more effective in a behavior modification program?
Selected Answer: rewards
Correct Answer: rewards


The purpose of training is to:
Selected Answer: increase the productivity of employees by influencing their
behavior
Correct Answer: increase the productivity of employees by influencing their
behavior

Selected Answer: a program in which an applicant simulates organizational
activities
Correct Answer: a program in which an applicant simulates organizational
activities

An advantage of the lecture is that it:
Selected Answer: allows the instructor to expose trainees to a maximum amount
of information
Correct Answer: allows the instructor to expose trainees to a maximum amount of
information

The initial attraction and screening of the supply of prospective human resources

Selected Answer: a cause for termination

Performance appraisals can best be described as:
Selected Answer: a continuing activity that provides feedback to organization
members
Correct Answer: a continuing activity that provides feedback to organization
members

A test that attempts to measure an individual's interest in performing various kinds of
jobs is a/an:
Selected Answer: vocational interest test
Correct Answer: vocational interest test

Excessive rejected products, unmet deadlines, and high labor costs are all clues that
help the manager:
Selected Answer: determine training needs and identify needed skills
Correct Answer: determine training needs and identify needed skills

In order to avoid the potential weaknesses of performance appraisals, supervisors
should do all of the following EXCEPT:
Selected Answer: view the appraisal process as a means of rewarding or
punishing employees
Correct Answer: view the appraisal process as a means of rewarding or punishing
employees

According to the theory of reasoned action, which of the following is neither directly
nor indirectly influenced by personal beliefs?
Selected Answer: subjective norms
Correct Answer: subjective norms
Permanent change in behavior resulting from practice, experience, education, or
training is:
Selected Answer: learning
Correct Answer: learning

According to the theory of reasoned action, which of the following is directly
influenced by personal beliefs?
Selected Answer: subjective norms
Correct Answer: attitudes toward the behavior
Feedback: See Theory of Reasoned Action

When a manager is making an attribution about an employee's behavior, a manager
is more likely to make an external attribution under which of the following
conditions?

Why shouldn't managers focus solely on attitudes in their attempt to change
behavior?
Selected Answer: attitudes are internal and cannot accurately be measured or
observed
Correct Answer: attitudes are internal and cannot accurately be measured or
observed

If a manager indicates an employee will be transferred to a preferred shift if she
completes a particular task, the manager is using:
Selected Answer: a punishment strategy



If a manager provides a monetary incentive for goal attainment, he or she is using:

At which stages of the group development process has mistrust of one another been
replaced by mutual trust and acceptance?
Selected Answer: acceptance
Correct Answer: acceptance
At which stage of the group development process do members ask and receive
suggestions, opinions, and information from one another?
Selected Answer: control
Correct Answer: control

A formal group of organization members who interact with one another to
accomplish some nonroutine task is a/an:
Selected Answer: task group
Correct Answer: task group

The visible, external signs of social position associated with the various positions in
the firm are:
Selected Answer: status symbols
Correct Answer: status symbols


Which of the following would be least likely to build trust within a group?
Selected Answer: provide differential rewards based on subjective criterion
Correct Answer: provide differential rewards based on subjective criterion
Which of the following is a NOT mechanism for developing and reinforcing
corporate culture?
Selected Answer: the kinds of people who are hired and who succeed in the
organization
Correct Answer: deliberately ignoring role modeling, teaching, and coaching (,
moderate)
Feedback: See The Significance of Corporate Culture

Selected Answer: trust

are called:

The system or network of interpersonal relationships that exists within an
organization is its:
Selected Answer: informal structure

Which of the following would be a factor that would have the tendency to increase
Selected Answer: subordinates have simple tasks

Which of the following is NOT one of Henri Fayol's 16 general guidelines for
Selected Answer: reduce the importance of controls
Correct Answer: reduce the importance of controls

What was Graicunas' main contribution to the fundamentals of organizing?
Selected Answer: he pointed out that span of management is an important and
far-reaching consideration for the organization
Correct Answer: he pointed out that span of management is an important and
far-reaching consideration for the organization

Helgesen stipulates that ______________tend to create networks or "webs" of
authority.
Selected Answer: women managers

The management principle that recommends an individual have only one boss is
termed:
Selected Answer: unity of command
Correct Answer: unity of command

is:

The organizing function of management is most accurately described as:
Selected Answer: a direct outgrowth of the organizational mission
Correct Answer: a subsystem of the overall management system

The OSU studies concluded that leaders exhibit two main styles of behavior:
Selected Answer: structure behavior and consideration behavior
Correct Answer: structure behavior and consideration behavior

Which of the following is a correct statement concerning transformational leadership,
coaching leadership, entrepreneurial leadership, and superleadership?
Selected Answer: these four styles are mutually exclusive
Correct Answer: these four styles are not mutually exclusive
Feedback: See Leadership Today

The leadership theory hypothesizing that in any given leadership situation, success is
determined primarily by: (1) the degree to which the task performed by the followers
is structured, (2) the degree of position power possessed by the leader, and (3) the
type of relationship between the leader and the followers is:
Selected Answer: Fiedler's Contingency Theory
Correct Answer: Fiedler's Contingency Theory

The subtle barrier of negative attitudes and prejudices that prevents women from
reaching seemingly attainable top management positions is known as the:

According to Hersey and Blanchard, the ability of followers to perform their jobs
independently, to assume additional responsibility, and to desire to achieve success is:

Which of the following is most accurate regarding the Vroom-Yetton-Jago Model?
Selected Answer: it is too complicated to be practical

Selected Answer: a manager's leadership style should be independent of the
follower's maturity levels
Correct Answer: a manager's leadership style will be effective only if it is
Feedback: See The Hersey-Blanchard Life Cycle Theory of Leadership

According to Tannenbaum and Schmidt, one extreme of the continuum is
boss-centered leadership where:
Selected Answer: the manager makes the decision and announces it to the
subordinates
Correct Answer: the manager makes the decision and announces it to the
subordinates

The process of directing the behavior of others toward the accomplishment of
objectives is:

A manager who calculates that his profit is 5% less this year than last year is
utilizing:
Selected Answer: feedback control


The best way a manager can increase total power is to increase:

Selected Answer: some unit of performance must be established
Correct Answer: some unit of performance must be established

A good, objective method of determining the optimal amount of control to use is:
Correct Answer: cost-benefit analysis
Feedback: See How Much Control is Needed

The level of activity established to serve as a model for evaluating organizational
performance is:
Selected Answer: a standard

Successful managers pinpoint all important areas of organizational performance and:
Selected Answer: establish standards in each area
Correct Answer: establish standards in each area


The controller is:
Selected Answer: the staff person who assists line managers by gathering
appropriate financial information
Correct Answer: the staff person who assists line managers by gathering
appropriate financial information

The manager responsible for executing a specific or limited portion of the function
has:
Selected Answer: specific responsibility
Correct Answer: specific responsibility

Authority established to cover only specific task areas and that is operational only
for designated periods of time is:
Selected Answer: functional authority
Correct Answer: functional authority

Obstacles that make delegation within an organization difficult or even impossible
can be classified as:

The roles that staff personnel perform include all of the following EXCEPT:

A listing of specific activities that must be performed to accomplish some task or job
is a:

If speedy decision-making is essential to an organization, the organization should:
Selected Answer: be centralized
Correct Answer: be decentralized
Feedback: See Decentralizing an Organization: A Contingency Viewpoint

The three steps of the delegation process are:
Selected Answer: assign specific duties, grant authority, and create
accountability
Correct Answer: assign specific duties, grant authority, and create accountability

Which of the following is an accurate statement concerning the relationship between
line and staff authority?
Selected Answer: line orders, staff advises
Correct Answer: line orders, staff advises

Selected Answer: there is a high degree of delegation

All of the following are characteristics of successful JIT programs EXCEPT:
Selected Answer: low management commitment and support
Correct Answer: low management commitment and support

Selected Answer: construct smaller and more specialized plants that focus on a
few tasks
Correct Answer: construct smaller and more specialized plants that focus on a
few tasks

The first step in using quality circles is:
Selected Answer: obtaining data
Correct Answer: obtaining data

The process used to determine how many products should be inspected to calculate a
probability that the total number of products will meet organizational quality
standards is:
Selected Answer: statistical quality control
Correct Answer: statistical quality control

Quality is defined by:
Selected Answer: customers
Correct Answer: customers

The ratio that is calculated by dividing sales by inventory (measured in dollars) is
the:


Selected Answer: use the average of the two methods

Which layout is appropriate for building a moon-landing module?
Selected Answer: fixed-position layout
Correct Answer: fixed-position layout
The theory comprising the cumulative insights of early management writers on how
organizational resources can best be used to enhance goal attainment is termed:
Selected Answer: classical organizing theory


Selected Answer: all of the above are correct

Selected Answer: determine how many individuals a manager can supervise
effectively
Correct Answer: determine how many individuals a manager can supervise
effectively

is:

Selected Answer: a subsystem of the overall management system

A furniture company has the following divisions: woodcutting, sanding, gluing, and
painting. This company is organized according to:
Selected Answer: manufacturing process
Correct Answer: manufacturing process


A flat organization chart:
Selected Answer: is characterized by broad spans of management
Correct Answer: is characterized by broad spans of management

Managers design and implement virtual offices for all of the following reasons
EXCEPT:
Selected Answer: to build a positive corporate culture
Correct Answer: to build a positive corporate culture


Which of the following would NOT be considered a potential advantage to matrix
organizations?
Selected Answer: more complex internal operations




The managerial grid proposes that various managerial styles can be described by a
manager's:
Selected Answer: concern for production and concern for people
Correct Answer: concern for production and concern for people

As managers implement changes, they need to be aware of the:
Selected Answer: stress that may be created
Correct Answer: stress that may be created

Perhaps the most important factor for managers to consider when changing an
organization is:
Selected Answer: determining who will be the change agent






communication"?

The basic elements of the interpersonal communication process are, in the correct
sequence:
Selected Answer: source/encoder, signal, decoder/destination
Correct Answer: source/encoder, signal, decoder/destination

Selected Answer: need for increasingly complex information

Passing information from one individual to another in a series, or sequence, is
known as:
Selected Answer: serial transmission
Correct Answer: serial transmission

Selected Answer: self-managed teams are generally cross-functional

A group whose members influence one another toward the accomplishment of an
organizational objective is a/an:
Selected Answer: team

A work team composed of people from different functional areas of the organization
who are all focused on a specified objectives is a:
Selected Answer: cross-functional team
Correct Answer: cross-functional team

Which of the following is NOT a people-related step in building an effective work
team?
Selected Answer: initiating power struggles within the team
Correct Answer: initiating power struggles within the team


Which of the following is an analytical tool that can be used to determine what
informal groups exist in an organization and who the members of those groups are?
Selected Answer: sociometry

Which of the following is a NOT mechanism for developing and reinforcing
corporate culture?
Selected Answer: deliberately ignoring role modeling, teaching, and coaching (,
moderate)
Correct Answer: deliberately ignoring role modeling, teaching, and coaching (,
moderate)

Which of the following is the correct sequence of the stages of group development?
Selected Answer: acceptance, communication/decision-making, solidarity,
control
Correct Answer: acceptance, communication/decision-making, solidarity, control

Selected Answer: recalculate both analyses

Tom's company repairs machines only after they have malfunctioned. This is a:
Selected Answer: pure-breakdown policy

Which of the following is a product-oriented, high-volume, low-variety process used
in producing beer?
Selected Answer: continuous process
Correct Answer: continuous process

W. Edward Deming began his work in quality and continuous improvement in:
Selected Answer: Japan
Correct Answer: Japan

What activity determines the flow of material from vendors through an operations
system to customers?
Selected Answer: materials control

Which one of the following is NOT a key notion in operations management?
Selected Answer: it is an operational plan of action aimed at providing the
organization with the right facilities to produce the needed output at the right time
Correct Answer: it is an operational plan of action aimed at providing the
organization with the right facilities to produce the needed output at the right time

One of the goals of new automation is to:
Selected Answer: improve productivity
Correct Answer: improve productivity

A manager who has a cooperative, team-centered management style who prefers to
influence subordinates to complete tasks through team efforts probably has a high
need for:
Correct Answer: affiliation
Feedback: See McClelland's Acquired Needs Theory

When an individual leaves an organization to start up a company, and the primary
reason was that the organization did not provide room for growth or development of
one's potential, Maslow would say the individual is being motivated by:

According to Herzberg, which of the following is needed just to prevent the
employee from becoming dissatisfied with work?

The theory based on the concept that individuals compare their inputs and outcomes
with other people to determine if they are being treated fairly is:



According to The Vroom Expectancy Theory, motivation strength:
Selected Answer: is determined by the perceived value of the result of
performing a behavior and the perceived probability the behavior will cause the result
Correct Answer: is determined by the perceived value of the result of performing
a behavior and the perceived probability the behavior will cause the result

Selected Answer: Y
Correct Answer: Y

Content theories of motivation:
Selected Answer: are explanations that emphasize peoples' internal
characteristics
Correct Answer: are explanations that emphasize peoples' internal characteristics

When a manager is making an attribution about an employee's behavior, a manager
is more likely to make an external attribution under which of the following
conditions?

The most common application of goal-setting is:
Selected Answer: MBO (Cognitive Learning, moderate)
Correct Answer: MBO (Cognitive Learning, moderate)

A predisposition to react to a situation, person, or concept with a particular response
is a/an:
Selected Answer: attitude

If a manager indicates an employee will be transferred to a preferred shift if she
completes a particular task, the manager is using:
Selected Answer: an escape strategy

In which element of an attitude is an intent or desire to behave in a certain way
toward a particular person or object expressed?

Consistently providing personnel activities that are highly valued by employees will
in the long run improve attitudes, intentions, and behaviors. This management
philosophy is also known as the:
Selected Answer: human resource approach

The psychological process of selecting stimuli, organizing the data into recognizable
patterns, and interpreting the resulting information is:
Selected Answer: perception
Correct Answer: perception
Which element of an attitude includes a positive or negative feeling about a
particular person or object?
Selected Answer: affective
Correct Answer: affective



The most fundamental authority consisting of the right to make decisions and to give
orders concerning the production, sales, or finance-related behavior of subordinates is
called:
Selected Answer: line authority

The process of assigning job activities and related authority to specific individuals in
the organization is termed:
Selected Answer: delegation

A situation in which more than one individual is responsible for the same activity is:
Selected Answer: a lack of accountability


The management philosophy that states individuals will be held liable for how well
they use their authority or perform their activities, and will be rewarded or punished
for doing so is:
Selected Answer: accountability
Correct Answer: accountability

All of the following should be done by line personnel to reduce line-staff conflict
EXCEPT:
Selected Answer: neither of these should be used by line personnel to reduce
line-staff conflict
Correct Answer: neither of these should be used by line personnel to reduce
line-staff conflict

According to Barnard, to enhance the probability of acceptance, communication
channels should be:
Selected Answer: formal
Correct Answer: formal

Factors within an organization that are barriers to organizational goal attainment are:
Selected Answer: problems

A "secret shopper" that comes into a restaurant and observes the quality of service
and food she receives is an example of:
Selected Answer: concurrent control

The process of comparing the cost of an activity with the expected benefit or revenue
that results from performing the activity is:
Selected Answer: cost-benefit analysis

Standards that focus on the assistance the organization provides to the local
community are:
Selected Answer: social responsibility standards
Correct Answer: social responsibility standards

A manager who quietly makes her significant achievements visible to others and
builds up a successful record and a solid professional reputation is attempting to
increase her:
Selected Answer: position power through creating a belief she possesses a high
level of expertise within the organization
Correct Answer: personal power through creating a belief she possesses a high
level of expertise within the organization
Feedback: See Steps for Increasing Total Power

For control to be successful, managers should keep in mind all of the following
EXCEPT:
Selected Answer: managers should only consider their own department or unit

Making something happen the way it was planned to happen is:


Five styles of decision-making, ranging from autocratic to group, are identified in
the:

Which of the following statements is correct regarding the trait approach to
leadership?
Selected Answer: good leaders are born, not made
Correct Answer: good leaders are born, not made

Leaders who identify inappropriate behavior in followers and suggest how they
might correct that behavior fall into the category of:
Selected Answer: coaching leadership
Path-Goal Theory, which of the following is NOT a primary type of leadership
behavi

themselves is:


Selected Answer: determine the appropriate level of subordinate involvement in
Correct Answer: determine the appropriate level of subordinate involvement in

Leadership based on the attitude that the leader is self-employed is:
Selected Answer: entrepreneurial leadership
Correct Answer: entrepreneurial leadership

Generally, except for which of the following, managers increase their success by
allowing subordinates more freedom in making decisions when the subordinates have:

Feedback: See Fiedler's Contingency Theory

The law allows employers to terminate an employee for:
Selected Answer: poor job performance
Correct Answer: poor job performance

If you take a test twice in a relatively short period of time and your grades vary
dramatically, the test is most likely:
Selected Answer: unreliable
Correct Answer: unreliable

Tests that measure the potential of an individual to perform a task is a/an:
Selected Answer: increase the productivity of employees by influencing their
behavior
Correct Answer: increase the productivity of employees by influencing their
behavior


Selected Answer: training costs

Selection is dependent upon effective:

Selected Answer: valid

A control tool where the manager assigns a specialized set of objectives and action
plans to workers and then rewards those workers on the basis of how close they came
to reaching their goals is:
Correct Answer: management by objectives

Which type of ratio measures the productivity of assets?
Selected Answer: profitability
Correct Answer: profitability

The relationship between the total amount of goods or services being produced and
the organizational resources needed to produce them is called:
Selected Answer: quality assurance
Correct Answer: productivity
Feedback: See Productivity

The amount of revenue that exceeds the total costs of producing the products sold is:
Selected Answer: profits
Correct Answer: profits

Selected Answer: BE = FC/(P-VC)


Selected Answer: recalculate both analyses


Which of the following is a situational leadership theory?
Selected Answer: path-goal theory
Correct Answer: path-goal theory



Which approach to leadership suggests successful leadership requires a unique
combination of leaders, followers, and leadership situations?

Selected Answer: want to use their authority to a large degree
When most individuals join an organization, they are unable to solve task-related
problems independently. According to life cycle theory, what is the appropriate
leadership style for this person?
Selected Answer: high task and low relationship
Correct Answer: high task and low relationship

themselves is:

Selected Answer: leaders controlling followers
Feedback: See The Tannenbaum and Schmidt Leadership Continuum

Transformational leadership:
Selected Answer: inspires organizational success by affecting followers' beliefs
in what an organization should be, as well as their values
Correct Answer: inspires organizational success by affecting followers' beliefs in

what an organization should be, as well as their values
Why shouldn't managers focus solely on attitudes in their attempt to change
behavior?
Selected Answer: attitudes are internal and cannot accurately be measured or
observed
Correct Answer: attitudes are internal and cannot accurately be measured or
observed


Which element of an attitude includes a positive or negative feeling about a
Selected Answer: affective
Correct Answer: affective

Selected Answer: low salary

Accepted facts or truths about an object or person that have been gained from either
direct experience or a secondary source are:
Selected Answer: beliefs

Obtaining honest answers regarding employee perceptions of organizational fairness
is difficult. The most practical alternative for doing so is:
Selected Answer: utilize anonymous survey techniques
Correct Answer: utilize anonymous survey techniques

Levels of worth that tend to be broad views of life placed by an individual on various
factors in the environment are:

According to the theory of reasoned action, which of the following is directly
Selected Answer: attitudes toward the behavior

Which of the following should most likely be focused on when dealing with
employee behavior problems?
Selected Answer: perceptions
Correct Answer: behaviors

Correct Answer: division of labor


Which one of the following is NOT one of the four primary forces influencing
formal structure?
Selected Answer: forces in nature
Correct Answer: forces in nature

Which of the following forces influencing the formal structure of an organization
would include the technology involved in performing the job and the job's
complexity?
Correct Answer: forces in the task

The writer who had the most profound influence on classical organizing theory was:
Selected Answer: Max Weber
Correct Answer: Max Weber
The orderly arrangement of group efforts to provide unity of action in the pursuit of
a common purpose is:
Selected Answer: coordination
Correct Answer: coordination

A unique group of resources established by management to perform some
organizational task is:
Selected Answer: a department
Correct Answer: a department


Which of the following statements would be most accurate if subordinates' activities
were very similar?
Selected Answer: there could be a large span of control

The three categories of factors that determine organizational effectiveness are:

The bodily strain experienced by an individual as a result of coping with some
environmental factor is called:
Selected Answer: stress

production and a low concern for people is at which position on the managerial grid?
Correct Answer: 9,1

The ideal managerial style, as described by the managerial grid, is the:
Selected Answer: 5,5, position
Correct Answer: 9,9 position
Feedback: See Grid OD

After managers decide to make some organizational change, they typically meet
with:
Selected Answer: employee resistance to the change


The best rationale for modifying an existing organization is to increase:
Selected Answer: organizational effectiveness
Correct Answer: organizational effectiveness

The most extensive degree of virtuality is a:

All of the following should be done by staff personnel to reduce line-staff conflict
EXCEPT:
Selected Answer: all of the above should be used by staff personnel to reduce
line-staff conflict
Correct Answer: all of the above should be used by staff personnel to reduce
line-staff conflict

Correct Answer: functional similarity method

Selected Answer: assign specific duties, grant authority, and create
accountability
Correct Answer: assign specific duties, grant authority, and create accountability

The key manager dimension that is concerned with managers who ensure that any
gaps between their areas and those of other managers are securely filled is:
Selected Answer: behavior with other groups
Correct Answer: behavior with other groups

According to Barnard, to enhance the probability of acceptance, communication
channels should be:


When staff personnel are seen to be suppliers and line personnel as customers, staff
personnel are performing which role?
Selected Answer: the advisory role
Correct Answer: the service role

Two individuals have failed to call one of our accounts due to a belief that it was not
their responsibility. This is an example of a:
Correct Answer: responsibility gap


The process of comparing the cost of an activity with the expected benefit or revenue
that results from performing the activity is:
Selected Answer: cost-benefit analysis

Which one of the following is NOT one of the three main steps of the controlling
process?
Selected Answer: establishing policies and rules

A manager who calculates that his profit is 5% less this year than last year is
utilizing:

Policies, procedures, rules, and employee training programs are examples of:
Selected Answer: precontrols
Correct Answer: precontrols

All salespeople in our company overstate the number of sales calls they make per
month because they believe this is what management wants. Apparently management
has:
Selected Answer: fallen into the barrier to successful controlling of simply filing
reports
Correct Answer: fallen into the barrier to successful controlling of simply filing
reports

Standards that focus on how many items should be produced in a given time period
are:
Selected Answer: productivity standards
The level of activity established to serve as a model for evaluating organizational
performance is:
Selected Answer: a problem






grapevine

grapevine

Selected Answer: watching the nonverbal response of the destination to the
message
Correct Answer: watching the nonverbal response of the destination to the
message


Communication macrobarriers include all of the following EXCEPT:
Selected Answer: the increased need for information

Excessive rejected products, unmet deadlines, and high labor costs are all clues that
help the manager:
Selected Answer: determine training needs and identify needed skills
Correct Answer: determine training needs and identify needed skills

Which of the following would generally NOT be included in a job description?
Selected Answer: responsibilities
Correct Answer: responsibilities

Selected Answer: determining, designing, administering, and evaluating


Which of the following is an accurate statement concerning testing?
Selected Answer: tests must be both valid and reliable
Correct Answer: tests must be both valid and reliable

Selected Answer: it is easier to avoid potential lawsuits


The process of developing qualities in human resources that will enable them to be
more productive is:
Selected Answer: training
Correct Answer: training

Which of the following statements is correct regarding Likert's Management
System?
Selected Answer: managers using a System 4 approach will always increase
production
Correct Answer: managers who initiate a System 4 will initially see a decline in
production, followed by an increase in production over the long term


Which of the following focuses on managing human activity by controlling the
consequences of performing that activity?
Selected Answer: behavior modification
Correct Answer: behavior modification

In Likert's Management System, which management style can be categorized by a
lack of confidence or trust in subordinates, with the bulk of all decision-making being
done at the top of the organization?

Selected Answer: Y
Correct Answer: Y

A reward that consists of the elimination of an undesirable consequence of behavior
is:

The theory based on the concept that individuals compare their inputs and outcomes
with other people to determine if they are being treated fairly is:

Selected Answer: extrinsic rewards


The most widely accepted framework for explaining the evolution of informal
groups was developed by:
Selected Answer: George Homans
Correct Answer: George Homans

Which of the following is NOT one of the characteristics of a group?
Selected Answer: work toward the accomplishment of an organizational goal
Correct Answer: work toward the accomplishment of an organizational goal

A sociometric diagram that summarizes the personal feelings of organization
members about the people in the organization with whom they would like to spend
free time is a:
Selected Answer: sociogram G
Correct Answer: sociogram G
Mechanisms through which managers can steer everyday organizational behaviors
are:
Selected Answer: traditions


Which stage of team development is characterized by a focus on solving
organizational problems and meeting assigned challenges?

Feedback: See Stages of Formal Group Development

A work team composed of people from different functional areas of the organization
who are all focused on a specified objectives is a:
An informal group that forms in organizations because of the personal affiliation
members have with one another are:
Selected Answer: friendship groups
Correct Answer: friendship groups

PANEL > GRADEBOOK > MODIFY GRADE > GRADE ATTEMPT
Grade Assessment Final Exam
Name Final Exam
User Chee Wai Leung
Status Completed
Instructions

Clear Attempt
1
Which of the following statements would be most

accurate if subordinates' activities were very
similar?
Given there could be a large span of
Answer: control
Correct there could be a large span of

Answer: control
0
What was Graicunas' main contribution to the

fundamentals of organizing?
Given his consideration of number of

Answer: subordinates, potential relationships,
and actual relationships
Correct he pointed out that span of

Answer: management is an important and
far-reaching consideration for the
organization
0
Helgesen stipulates that ______________tend to

create networks or "webs" of authority.
Given Answer: all managers
1
The theory comprising the cumulative insights of

early management writers on how organizational
resources can best be used to enhance goal
attainment is termed:
Given Answer: classical organizing theory

0
The main components of Weber's bureaucracy

include all of the following EXCEPT:
Given Answer: detailed procedures and

rules
Correct task duplication

Answer:
1
Which of the following is NOT a correct statement

concerning situational factors that influence the
appropriateness of the size of an individual's span
of management?
Given the more time the managers must

Answer: spend on planning, the more
individuals they can manage
effectively
Correct the more time the managers must

Answer: spend on planning, the more
individuals they can manage
effectively
1
The system or network of interpersonal

relationships that exists within an organization is
its:
Given Answer: informal structure
1
Which of the following would be a factor that
would have the tendency to decrease the span of
management?
Given subordinates have complex

Answer: tasks
Correct subordinates have complex

Answer: tasks
1
The organizing function of management is most

accurately described as:
Given a subsystem of the overall

Correct a subsystem of the overall

1
Given Answer: obtaining data
0
Given inputs and transformation

Answer: processes
Correct inputs, transformation

Answer: processes, and outputs
1
The operational plan of action outlining which
goods and services an organization will produce
is a:
Given Answer: product strategy
0
A control tool where the manager assigns a

specialized set of objectives and action plans to
workers and then rewards those workers on the
basis of how close they came to reaching their
goals is:
Given Answer: management by exception
Correct management by
Answer: objectives
1
JIT works best in companies that:
1
A budget that automatically indicates an increase

in the amount of resources allocated for various
organizational activities when production levels
go up is a:
Given Answer: variable budget

1
Which layout is appropriate for building a

moon-landing module?
Given Answer: fixed-position layout
1
All of the following are characteristics of

successful JIT programs EXCEPT:
Given low management

Answer: commitment and support
Correct low management

Answer: commitment and support
1
The process used to determine how many

products should be inspected to calculate a
probability that the total number of products will
meet organizational quality standards is:
Given Answer: statistical quality control
1
Our manager always believed an organization
only requires an income statement once a year.
We have a very tight profit margin in our
business (only 3 cents on the dollar, if we are
running efficiently). By only requiring an income
statement showing income and expenses
annually, the manager is ignoring which
fundamental of successful controlling?
Given the control process must be

Answer: timely
Correct the control process must be

Answer: timely
1
Given some unit of performance

Answer: must be established
Correct some unit of performance

Answer: must be established
1
Probably the MOST difficult activity to measure

would be:
Given Answer: customer satisfaction
Correct Answer: customer satisfaction
1
Making something happen the way it was

planned to happen is:
Given Answer: control
1
A manager who purposefully does personal

favors for others is attempting to increase her:
Given personal power through

Answer: creating a sense of obligation to
the manager
Correct personal power through

Answer: creating a sense of obligation to
the manager
0
Standards that focus on the assistance the

organization provides to the local community are:
Given personnel development

Answer: standards
Correct social responsibility

Answer: standards
1
The controller would most likely report to which

of the following individuals?
Given Answer: vice president of finance
1
Factors within an organization that are barriers to
organizational goal attainment are:
Given Answer: problems
1
Because Jamie is the manager, her subordinates

do what she says. This is an example of:
Given Answer: position power
1
Which of the following would be least likely to

build trust within a group?
Given provide differential rewards

Answer: based on subjective criterion
Correct provide differential rewards

Answer: based on subjective criterion
0
Which of the following is a procedural step that

could be taken to increase the probability a
committee will be successful?
Given bringing all members into

Answer: active participation
Correct specifying the authority of

Answer: the committee
1
One of the benefits of utilizing committees is
that:
Given committees improve the

Answer: quality of decision-making
Correct committees improve the

Answer: quality of decision-making
1
Closed offices and few common areas where

organization members can meet indicate:
Given Answer: a closed corporate culture
1
An organizational team established to help

eliminate a specified problem within the
organization is a:
Given Answer: problem-solving team
1
Which of the following is the correct sequence of

the stages for team development?
Given forming, storming, norming,

Answer: performing, adjourning
Correct forming, storming, norming,

Answer: performing, adjourning
1
Which of the following is least accurate
regarding groups?
Given groups invariably cause

Answer: desirable consequences within the
organization
Correct groups invariably cause

Answer: desirable consequences within the
organization
1
Which stage of team development is

characterized by a focus on solving
organizational problems and meeting assigned
challenges?
Given Answer: performing
1
Given Answer: informal groups
1
The most fundamental authority consisting of the

right to make decisions and to give orders
concerning the production, sales, or
Given Answer: line authority

1
The key manager dimension that is concerned

with managers who ensure that any gaps between
their areas and those of other managers are
securely filled is:
Given Answer: behavior with other

groups
Correct behavior with other

Answer: groups
1
The roles that staff personnel perform include all

Given Answer: the financial role
1
In order to raise the odds their commands will be

accepted, Barnard recommends:
Given commands are authenticated

Answer: as coming from a manager
Correct commands are authenticated

Answer: as coming from a manager
1
Which of the following is a correct statement

concerning responsibility?
Given responsibility cannot be
Answer: delegated or passed on to a
subordinate
Correct responsibility cannot be

Answer: delegated or passed on to a
subordinate
1
A listing of specific activities that must be

performed to accomplish some task or job is a:
Given Answer: job description
1
If speedy decision-making is essential to an

organization, the organization should:
Given Answer: be decentralized
1
Obstacles to the delegation process can be

classified into all of the following categories
EXCEPT:
Given Answer: obstacles related to the

task
Correct obstacles related to the

Answer: task
1
According to staff personnel, one reason for
line/staff conflict is that line personnel:
Given Answer: resist new ideas
1
Given a manager's leadership style

Answer: will be effective only if it is
appropriate for the maturity level of
the followers
Correct a manager's leadership style

Answer: will be effective only if it is
appropriate for the maturity level of
the followers
1
Under which leadership theory does the leader

inspire organizational success by profoundly
affecting followers' beliefs in what an
organization should be, as well as their values,
such as justice and integrity?
Given Answer: transformational

leadership
Correct transformational
Answer: leadership
1
Leadership based on the attitude that the leader

is self-employed is:
Given Answer: entrepreneurial
leadership
Correct entrepreneurial
Answer: leadership
1
According to the characteristics of the emerging

leader versus characteristics of the manager,
which of the following would be associated with
the leader?
Given Answer: independent
Correct Answer: independent
1
A manager who needs to be certain about how

problems should be solved will:
Given find it extremely difficult to be

Answer: a successful subordinate-centered
leader
Correct find it extremely difficult to be

Answer: a successful subordinate-centered
leader
1
Given getting things accomplished

Answer: through people
Correct getting things accomplished

Answer: through people
0
According to Tannenbaum and Schmidt, one

extreme of the continuum is boss-centered
leadership where:
Given the manager presents tentative

Answer: decisions as subject to change
Correct the manager makes the

Answer: decision and announces it to the
subordinates
0
Which approach to leadership suggests successful

leadership requires a unique combination of
leaders, followers, and leadership situations?
Given transformational leadership

Answer:
Correct the situational approach to

Answer: leadership
1
The most important premise in the

Vroom-Yetton-Jago Model is:
Given Answer: both of the above
Correct Answer: both of the above
0
The law allows employers to terminate an

employee for:
Given Answer: religious preference
1
Given allows the instructor to expose

Answer: trainees to a maximum amount of
information
Correct allows the instructor to expose

Answer: trainees to a maximum amount of
information
1
Which of the following would be included in a

job specification?
Given Answer: education required
1
All of the following are on-the-job training

methods EXCEPT:
Given Answer: role playing
Correct Answer: role playing
1
In order to avoid the potential weaknesses of

performance appraisals, supervisors should do
Given view the appraisal process as a
Answer: means of rewarding or punishing
employees
Correct view the appraisal process as a

Answer: means of rewarding or punishing
employees
1
A list of specific activities that must be performed

to accomplish some job or task is a:
1
Given increase the productivity of

Answer: employees by influencing their
behavior
Correct increase the productivity of

Answer: employees by influencing their
behavior
0
According to the Pregnancy Discrimination Act,

employers must treat pregnancy as:
Given Answer: a sickness
1
Hiring employees from the competition has the
tendency to reduce the:
Given Answer: training costs
1
In which element of an attitude is an intent or

desire to behave in a certain way toward a
particular person or object expressed?
Given Answer: behavioral
1
Which of the following is a correct statement

regarding the relationship between values,
beliefs, attitudes, and behavior?
Given values and beliefs create

Answer: attitudes which influence behavior
Correct values and beliefs create

Answer: attitudes which influence behavior
1
According to the theory of reasoned action,

which of the following is neither directly nor
indirectly influenced by personal beliefs?
Given Answer: subjective norms
0
According to the theory of reasoned action,
which of the following is directly influenced by
personal beliefs?
Correct attitudes toward the

Answer: behavior
1
Why shouldn't managers focus solely on attitudes

in their attempt to change behavior?
Given attitudes are internal and

Answer: cannot accurately be measured or
observed
Correct attitudes are internal and

Answer: cannot accurately be measured or
observed
0
Obtaining honest answers regarding employee

perceptions of organizational fairness is difficult.
The most practical alternative for doing so is:
Given never conduct surveys

Answer:
Correct utilize anonymous survey

Answer: techniques
0
The part of attribution that focuses on the extent

to which managers believe a subordinate is
behaving in a manner consistent with his or her
peers is:
Given Answer: consistency
1
The approach to learning that is based on the

belief that behavior is a function of its
consequences and that behavior leading to
positive consequences is more likely to be
repeated is:
Given Answer: operant learning
1
If a manager indicates an employee will be

transferred to a preferred shift if she completes a
particular task, the manager is using:
Given Answer: an escape strategy
1
According to the influencing subsystem, which of

the following factors is interrelated to leading?
Given leading, motivating and

Answer: considering groups are all
interrelated
Correct leading, motivating and

Answer: considering groups are all
interrelated
1
The process of sharing information with other

individuals is:
Given Answer: communication
1
Which of the following would be considered a

nonverbal form of communication?
Given Answer: the tone of the voice
1
In interpersonal communication, the destination's

reaction to a message, is known as:
Given Answer: feedback
0
The originator of an interpersonal communication

is the:
Given Answer: decoder
1
Passing information from one individual to

another in a series, or sequence, is known as:
Given Answer: serial transmission
1
Which of the following statements is most

accurate regarding nonverbal communication:
Given nonverbal communication

Answer: usually contains more meaning than
verbal communication
Correct nonverbal communication

Answer: usually contains more meaning than
1
Given clarify your ideas before

Answer: communicating them
Correct clarify your ideas before

Answer: communicating them
1
Encoded information the source intends to share

with another person is:
Given Answer: the message
0
Because of its value to management,
______________ should be _____________ as
much as possible.
Given Answer: communication, ignored
Correct Answer: feedback, encouraged
1
Which theory basically proposes managers can be

successful with any set of assumptions about
human nature, depending upon the situation?
Given Answer: Theory Z
1
Which of the following focuses on managing

human activity by controlling the consequences
of performing that activity?
Given Answer: behavior modification
1
A subjective maturity-immaturity continuum was

developed by:
Given Answer: Argyris
1
The correct order of Maslow's Hierarchy of

Needs is:
Given physiological, security, social,
Answer: esteem, self-actualization
Correct physiological, security, social,

Answer: esteem, self-actualization
0
Strategies for motivating employees include all of

the following EXCEPT:
Given Answer: Theory X - Theory Y
1
According to Argyris' continuum, as individuals

mature they are more likely to do all of the
following EXCEPT:
Given Answer: have a short-term

perspective
Correct have a short-term

Answer: perspective
1
Which of the following theories was developed to

counter the criticisms of and expand on Maslow's
Hierarchy of Needs?
Given Answer: Alderfer's ERG Theory
1
If Joe feels inequity because he feels Tim
received a promotion that he himself deserved,
Joe would be most likely to:
Given Answer: start coming to work late
1
According to Herzberg, which of the following

is needed just to prevent the employee from
becoming dissatisfied with work?
Given Answer: salary
1
Which of the following forms of a virtual office

offers the least mobility?
Given Answer: occasional telecommuting
1
Organizational changes typically affect all of the

following EXCEPT:
Given Answer: established product lines
1
Organizational change is a prerequisite for

long-term organizational success. Another
prerequisite is ____________.
1
A manager known as a "Country Club Manager"

would most likely be represented by which of
the following combinations:
Given high concern for people and

Answer: low concern for production
Correct high concern for people and

Answer: low concern for production
1
When a worker works out of his or her car

during the entire workday, the worker is
considered:
Given Answer: fully mobile
1
Which of the following would NOT be

considered a potential advantage to matrix
organizations?
Given more complex internal

Answer: operations
Correct more complex internal

Answer: operations
0
The best rationale for modifying an existing
organization is to increase:
Given Answer: profit
Correct organizational
Answer: effectiveness
1
Clarifying and redesigning jobs within the

organization would be an example of:
Given Answer: structural change
1
The success of changing an organization is

impacted by:


User
Submitted
Name Final Exam
Status Completed
Instructions



Selected Answer: layout strategy


A process is:
Selected a particular linking of organizational components

Answer: that carry out a strategy
Correct the flow of interrelated events toward a goal,

Feedback: See Strategies, Systems, and Processes

This is a:
Selected Answer: sound maintenance control policy

A cost control and reduction technique that examines all the parts,
materials, and functions of an operation is:
Selected Answer: decision-tree analysis
Feedback: See Other Broad Operations Control Tools

Selected Answer: BE = P/ (FC-VC)
Feedback: See Break-Even Analysis

An operational plan that focuses on hiring the right employees for a job
is

Which of the following would NOT be considered a potential
advantage to matrix organizations?
Selected Answer: lower project costs

The bodily strain experienced by an individual as a result of coping
with some environmental factor is called:
Selected Answer: stressors
Feedback: See Stress

A manager who is known as a "Production Pusher" with a high
concern for production and a low concern for people is at which
position on the managerial grid?
Correct Answer: 9,1

What changes could occur in the organization if the stress created by
a change is significant?



Which of the following is an observable symptom of undesirably
high stress levels?
Selected Answer: moodiness
Feedback: See Identifying Unhealthy Stress in Organizations

Selected Answer: who is going to be affected by the change

effectiveness are:

After managers decide to make some organizational change, they
typically meet with:
Selected Answer: employee indifference to the change
Feedback: See Individuals Affected by the Change

When a worker works out of his or her car during the entire workday,
the worker is considered:

be found in the:


The process of increasing the number of operations an individual
performs in a job is:

The theory based on the concept that individuals compare their inputs
and outcomes with other people to determine if they are being treated
fairly is:
Selected Answer: expectancy theory
Feedback: See Equity Theory of Motivation

Which of the following statements is correct regarding Likert's
Management System?

Answer:
Correct managers who initiate a System 4 will initially see

Answer: a decline in production, followed by an increase in
production over the long term


Feedback: See Argyris' Maturity-Immaturity Continuum


The most basic motivation strategy for managers is:

Answer:
Correct simply communicate well with organization

Answer: members
Feedback: See Managerial Communication


integrity?

Leadership that inspires organizational success by showing followers
how to lead themselves is:
Feedback: See Superleadership


The process of directing the behavior of others toward the
accomplishment of objectives is:

solved will:

Answer:


Continuum
likely to:

Continuum


Leaders who identify inappropriate behavior in followers and suggest
how they might correct that behavior fall into the category of:
Feedback: See Coaching

follows training?

Answer:

Feedback: See Assessment Centers



Answer:



Appraisals

Feedback: See Testing Guidelines

Managers should follow affirmative action guidelines primarily
because:

Answer:
Correct the overall workforce is becoming more diverse

Answer: in its makeup


Answer:

Answer: evaluating


Which of the following is a correct statement regarding the
relationship between values, beliefs, attitudes, and behavior?

Answer:
Correct values and beliefs create attitudes which

Answer: influence behavior


attitudes?

Accepted facts or truths about an object or person that have been
gained from either direct experience or a secondary source are:


A predisposition to react to a situation, person, or concept with a
particular response is a/an:
Feedback: See What Are Attitudes

Attitudes generally have three different components. Which of the
following is NOT one of those components?
Correct Answer: sensual
Feedback: See What are Attitudes

If a manager indicates an employee will be transferred to a preferred
shift if she completes a particular task, the manager is using:

Managers can avoid inappropriate attributions by doing all of the
following EXCEPT:
Answer:
Correct ignoring individual differences among

Feedback: See Perception and the Perceptual Process

The manager who is directly responsible for executing a function
has:

A listing of specific activities that must be performed to accomplish
some task or job is a:
Feedback: See The Job Description

same activity is:



Feedback: See Delegation

EXCEPT:

Feedback: See Responsibility

Which of the following is NOT one of the four dimensions for
appraising manager responsibility?
Feedback: See Responsible Managers


The most widely used basis for establishing departments within the
formal structure is:


Answer:


problems are:


Viewpoint


Answer:
Correct enhance goal attainment of the general


The system or network of interpersonal relationships that exists
within an organization is its:
Feedback: See Formal and Informal Structure



Answer:

cross-functional



Supervisors that communicate and coordinate activities among
various formal groups are:


Feedback: See Types of Teams in Organizations

Closed offices and few common areas where organization members
can meet indicate:

Feedback: See Groups Versus Teams


A control that takes place as some unit of work is being performed is
a:

The systematic effort to compare performance to predetermined
standards in order to determine whether performance is in line with
those standards, or needs to be corrected is:
Feedback: See Defining Controlling



Feedback: See The Job of the Controller


attainment are:


Answer:
Correct Answer: some unit of performance must be

established
Feedback: See The Controlling Subsystem

A manager who calculates that his profit is 5% less this year than last
year is utilizing:
Feedback: See Types of Control

According to the influencing subsystem, which of the following
factors is interrelated to leading?

Answer:
Correct leading, motivating and considering groups are

Answer: all interrelated

Selected asking the destination questions about the

Answer: message


A position description is an example of which form of
communication?

Selected Answer: lateral communication

others is the:

Encoded information the source intends to share with another person
is:



communication is:
Selected Answer: decoding

Selected Answer: multimeaning words


User
Submitted
Name Final Exam
Status Completed
Instructions

Which of the following is a correct statement concerning
responsibility?
Selected responsibility cannot be delegated or passed on
Answer: to a subordinate
Correct responsibility cannot be delegated or passed on

Answer: to a subordinate

Which of the following is most likely if an organization is
decentralized?
Selected Answer: there is a minimal amount of delegation
Feedback: See Centralization and Decentralization


All of the following should be done by line personnel to reduce
line-staff conflict EXCEPT:
Selected make proper use of the staff abilities

Answer:
Correct neither of these should be used by line personnel

Answer: to reduce line-staff conflict
Feedback: See Conflict in Line-d. Staff Relationships

Which of the following would be least likely to enhance acceptance of
a managers commands?
Selected a direct line of communication between manager
Answer: and subordinate
Correct use of informal communication channels

Answer:
Feedback: See Acceptance of Authority

All of the following should be done by staff personnel to reduce
line-staff conflict EXCEPT:
Selected encourage and educate line personnel in the

Answer: appropriate use of staff personnel
Correct all of the above should be used by staff personnel

Answer: to reduce line-staff conflict
Feedback: See Conflict in Line-Staff Relationships

Selected Answer: specific responsibility

The manager responsible for executing a specific or limited portion of
the function has:

The management philosophy that states individuals will be held liable
for how well they use their authority or perform their activities, and
will be rewarded or punished for doing so is:
Feedback: See Accountability

Selected make the appraisal as tactful as possible

Answer:


The performance appraisal method in which the appraiser simply
writes down particularly good or bad events involving the employee
as they occur is known as:

Appraisals

Which of the following would generally NOT be included in a job
description?
Selected Answer: job title
Feedback: See Knowing the Job

Selected encouraging employees to work harder in hopes

Answer: of being promoted
Correct all of the above

Answer:
Feedback: See Sources Inside the Organization

A test that attempts to measure an individual's interest in performing
various kinds of jobs is a/an:

Selected designing, determining, managing, and

Answer: administering

Answer: evaluating

Selected provides for effective two-way communication
Answer:
Correct allows the instructor to expose trainees to a

Answer: maximum amount of information
Feedback: See Administering the Training Program

Selected Answer: performance appraisal

follows training?

From a performance standpoint, when is the effect of stress most
unfavorable?
Selected when stress levels are extremely high

Answer:
Correct when stress levels are either extremely high or

Answer: extremely low
Feedback: See Managing Stress in Organizations

The ideal managerial style, as described by the managerial grid, is
the:
Selected Answer: 9,9 position

Clarifying and redesigning jobs within the organization would be an
example of:

According to Hellriegel and Slocum's model, which of the following
combinations would most likely have a high probability of death for
the organization?
Selected Answer: low stability and low adaptability
Feedback: See Change Versus Stability

The success of changing an organization is impacted by:
Selected Answer: evaluation of the change
Feedback: See Factors to Consider When Changing an

Organization

Selected Answer: the kind of change to be made

A manager known as a "Country Club Manager" would most likely
be represented by which of the following combinations:
Selected high concern for people and high concern for

Answer: production
Correct high concern for people and low concern for

Answer: production
Feedback: See Grid OD

A management strategy designed to prevent the development of an
unwanted stressor is to:
Feedback: See Reducing Stressors in the Organization

Organizational change is a prerequisite for long-term organizational
success. Another prerequisite is ____________.
Feedback: See Change Versus Stability

What is most likely to happen to an interest group when the interest
or concern that instigated the formation of the informal group has
been eliminated?
Feedback: See Kinds of Informal Groups

A sociometric diagram that summarizes the personal feelings of
organization members about the people in the organization with
whom they would like to spend free time is a:
Feedback: See Determining roup Existence



Answer:

cross-functional

Answer:
Correct committees improve the quality of

Answer: decision-making
Feedback: See Committees

Which of the following is an analytical tool that can be used to
determine what informal groups exist in an organization and who the
members of those groups are?
Feedback: See Determining Group Existence



Answer:
Correct a group meeting to consider the feasibility of a

Answer: new product

At which stage of the group development process do members ask
and receive suggestions, opinions, and information from one
another?
Feedback: See Stages of Formal Group Development


Feedback: See Just-in-Time Inventory Control

Which of the following is NOT a potential pitfall associated with
budgeting?

Answer:
Correct identifying significant differences between

Answer: operating performance and budgeted amounts
Feedback: See Potential Pitfalls of Budgets

Answer:
Correct construct smaller and more specialized plants

Answer: that focus on a few tasks
Feedback: See Capacity Strategy

Which layout strategy would be most appropriate for an organization
with a limited number of different products that require high
volumes, highly specialized equipment, and narrow employee skills?
Correct Answer: product layout
Feedback: See Layout Strategy

What activity determines the flow of material from vendors through
an operations system to customers?

competitive location for its headquarters, manufacturing, services,
and distribution activities is a:

If the break-even point from the algebraic method is higher than the
break-even point from the graphical method, you should:

This is a:

Feedback: See Total Power of a Manager

All salespeople in our company overstate the number of sales calls
they make per month because they believe this is what management
wants. Apparently management has:

Answer:
Correct fallen into the barrier to successful controlling

Answer: of simply filing reports
Feedback: See Potential Barriers to Successful Controlling

The extent to which an individual is able to influence others so they
respond to orders is:
Correct Answer: power
Feedback: See Power and Control

For control to be successful, managers should keep in mind all of the
following EXCEPT:

Answer:
Correct managers should only consider their own

Answer: department or unit
Feedback: See Making Controlling Successful




Feedback: See Fundamental of Controlling

A "secret shopper" that comes into a restaurant and observes the
quality of service and food she receives is an example of:

The person in the interpersonal communication situation who
originates and encodes information to be shared with another person
is:

Which of the following strategies should be followed to encourage
the flow of formal communication channels?
Selected Take care to ensure that all organization members
Answer: have free access to formal communication channels
Correct All of the above are effective strategies for

Answer: encouraging the flow of formal communication
Feedback: See Encouraging Formal Organizational

Communication


In interpersonal communication, the destination's reaction to a
message, is known as:
Feedback: See Feedback

Which of the following is NOT one of the "ten commandments of
good communication"?

Answer:
Correct do not communicate if the destination will

Answer: resist the message
Feedback: See Achieving Communication Effectiveness

Feedback: See Fundamentals of Influencing


Understanding the grapevine is a prerequisite for a complete
understanding of organizational communication because:

Answer:
Correct 70% of all organizational communication flows

Answer: through the grapevine


Answer:


Which theory is a set of essentially positive assumptions about human
nature?
Correct Answer: Y
Feedback: See Theory X-Theory Y

All of the following are advantages of flextime EXCEPT:

Answer:
Correct ease of scheduling meetings and coordinating

Answer: projects
Feedback: See Flextime

A manager who has a cooperative, team-centered management style
who prefers to influence subordinates to complete tasks through team
efforts probably has a high need for:
Feedback: See McClelland's Acquired Needs Theory

The process of moving workers from one job to another rather than
requiring them to perform only one simple and specialized job over
the long run is:



be found in the:

Maslow's Hierarchy of Needs has been criticized because:
Answer:
Correct it is questionable that human needs are

Answer: arranged in a hierarchy

Which of the following focuses on managing human activity by
controlling the consequences of performing that activity?
Feedback: See Behavior Modification

Many employers have developed strict policies against sexual
harassment. This is a:

Feedback: See Goal-Setting Strategies

Which of the following is NOT one of four major causes of behavior
problems?

attitudes?
Feedback: See Employee Attitudes

The part of attribution that focuses on the extent to which managers
believe the person being observed behaves in a similar fashion when
confronted on other occasions with the same or similar situations is:
Correct Answer: consistency
Feedback: See Attribution Theory: Interpreting the Behavior of

Others

If a manager provides a monetary incentive for goal attainment, he or
she is using:


Why shouldn't managers focus solely on attitudes in their attempt to
change behavior?

Answer:
Correct attitudes are internal and cannot accurately be

Answer: measured or observed


Answer:


Which of the following is not one of Henri Fayol's 16 general
guidelines for organizing resources?

Answer:
Correct Answer: place primary attention on improving

efficiency
Feedback: See Fayol's Guidelines

Which of the following would be a factor that would have the
tendency to increase the span of management?
Feedback: See Major Factors that Influence the Span of

Management


problems are:

Fayol calls a communication channel extending from one
organizational division to another but not shown on an organizational
chart:
Feedback: See Scalar Relationships


Viewpoint

Which of the following is NOT a correct statement concerning
situational factors that influence the appropriateness of the size of an
individual's span of management?
Answer:
Correct the more time the managers must spend on

Answer: planning, the more individuals they can manage
effectively

Viewpoint


Under which of the following conditions would Fiedler say a
considerate leader would be most effective?

Answer:
Correct good leader-member relations, weak task

Answer: structure, and weak leader position power

The subtle barrier of negative attitudes and prejudices that prevents
women from reaching seemingly attainable top management positions
is known as the:

According to the Michigan Studies, behavior that focuses primarily
on the work a subordinate is doing is known as:
Correct Answer: job-centered behavior
Feedback: See The Michigan Studies

integrity?


likely to:

Continuum


Answer:
Correct determine the appropriate level of subordinate

Answer: involvement in the decision-making process

Which of the following statements is correct regarding the trait
approach to leadership?
Correct Answer: good leaders are born, not made
Feedback: See The Trait Approach to Leadership

Which approach to leadership views the personal characteristics of
an individual as the main determinants of how successful that
individual could be as a leader?
Correct Answer: trait approach
Feedback: See The Trait Approach to Leadership

Grade Assessment Final Exam Name Final Exam
User
Status Completed
Instructions
Clear Attempt

Given Answer: occasional telecommuting

Given Answer: organizational development

Given Answer: individuals fear some type of personal loss

A manager known as a "Country Club Manager" would most likely be represented by which of the
following combinations:
Given Answer: high concern for people and low concern for production
Correct Answer: high concern for people and low concern for production
According to Hellriegel and Slocum's model, which of the following combinations would most likely lead
to high survival and growth?
Given Answer: high stability and high adaptability

Given Answer: virtual corporation

A manager who is known as a "Production Pusher" with a high concern for production and a low concern
for people is at which position on the managerial grid?
Given Answer: 9,1
Correct Answer: 9,1

A type of organizational change that emphasizes modifying certain aspects of organization members to
increase organizational effectiveness is:
Given Answer: people change

The managerial grid proposes that various managerial styles can be described by a manager's:
Given Answer: concern for production and concern for people
Correct Answer: concern for production and concern for people
Given Answer: is determined by the perceived value of the result of performing a behavior and the
perceived probability the behavior will cause the result
Correct Answer: is determined by the perceived value of the result of performing a behavior and the
perceived probability the behavior will cause the result

If an individual is driven to get respect from others, Maslow would say that person is being motivated by:
Given Answer: esteem needs

Given Answer: Argyris

When an individual leaves an organization to start up a company, and the primary reason was that the
organization did not provide room for growth or development of one's potential, Maslow would say the
individual is being motivated by:
Given Answer: self-actualization needs

Given Answer: Y
Correct Answer: Y

Which of the following focuses on managing human activity by controlling the consequences of performing
that activity?
Given Answer: behavior modification

Which of the following motivation theories focuses on the personal and natural development of people to
explain human needs?
Given Answer: Argyris' Maturity-Immaturity Continuum

Given Answer: job enrichment

Which of the following theories was developed to counter the criticisms of and expand on Maslow's
Hierarchy of Needs?

If a manager asks for information from subordinates but makes the decision alone, the manager is most
likely using which of the following decision styles?
Given Answer: AII
Correct Answer: AII

According to Hersey and Blanchard, the ability of followers to perform their jobs independently, to assume
additional responsibility, and to desire to achieve success is:

Five styles of decision-making, ranging from autocratic to group, are identified in the:
Given Answer: Vroom-Yetton-Jago Model

Given Answer: determine the degree of structure in the situation
Correct Answer: determine the appropriate level of subordinate involvement in the decision-making
process

Leadership that inspires organizational success by showing followers how to lead themselves is:
Given Answer: superleadership

When most individuals join an organization, they are unable to solve task-related problems independently.
According to life cycle theory, what is the appropriate leadership style for this person?
Given Answer: high task and low relationship

According to the characteristics of the emerging leader versus characteristics of the manager, which of the
following would be associated with the leader?
Given Answer: consulting

The leadership theory hypothesizing that in any given leadership situation, success is determined primarily
by: (1) the degree to which the task performed by the followers is structured, (2) the degree of position power
possessed by the leader, and (3) the type of relationship between the leader and the followers is:
Given Answer: Fiedler's Contingency Theory

The objective of superleaders is to:
Given Answer: develop followers who require very little leadership
Correct Answer: develop followers who require very little leadership

The amount of revenue that exceeds the total costs of producing the products sold is:
Given Answer: profits

An operational plan of action that provides the organization with a competitive location for its headquarters,
manufacturing, services, and distribution activities is a:
Given Answer: location strategy

The process used to determine how many products should be inspected to calculate a probability that the
total number of products will meet organizational quality standards is:
Given Answer: statistical quality control

Which of the following is NOT a potential pitfall associated with budgeting?
Given Answer: identifying significant differences between operating performance and budgeted
amounts
Correct Answer: identifying significant differences between operating performance and budgeted
amounts

Given Answer: low management commitment and support

A budget that automatically indicates an increase in the amount of resources allocated for various
organizational activities when production levels go up is a:
Given Answer: variable budget

Given Answer: a broad group of activities aimed at achieving quality

Operational tools used to establish labor standards useful for planning, control, productivity improvements,
and compensation are:
Given Answer: work measurement methods (Operational Tools in Human Resource Strategy,
difficult)
Correct Answer: work measurement methods (Operational Tools in Human Resource Strategy, difficult)

A furniture company has the following divisions: woodcutting, sanding, gluing, and painting. This company
is organized according to:
Given Answer: manufacturing process
Which of the following would be a factor that would have the tendency to increase the span of
management?
Given Answer: subordinates have simple tasks

Given Answer: did not give enough concern for the human variable

The system or network of interpersonal relationships that exists within an organization is its:
Given Answer: formal structure

The primary mechanism managers use to activate plans is:

Which of the following is not one of Henri Fayol's 16 general guidelines for organizing resources?
Given Answer: place primary attention on improving efficiency
The most widely used basis for establishing departments within the formal structure is:
Given Answer: functional departmentalization

As market areas and work locations expand to create cumbersome physical separation, an organization
should consider:
Given Answer: geographic departmentalization

The management principle that recommends an individual have only one boss is termed:
Given Answer: unity of command
Correct Answer: unity of command

When a manager allows one particular aspect of a subordinate's behavior to influence his or her evaluation
of all other aspects of that subordinate's behavior, it is known as:
Given Answer: the halo effect
Correct Answer: the halo effect

Managers can avoid inappropriate attributions by doing all of the following EXCEPT:
Given Answer: ignoring individual differences among subordinates
Which theory developed by Martin Fishbein states when a behavior is a matter of choice, the best predictor
of the behavior is the person's intention to perform it?
Given Answer: the theory of reasoned action
Correct Answer: the theory of reasoned action

Why shouldn't managers focus solely on attitudes in their attempt to change behavior?
Given Answer: attitudes are internal and cannot accurately be measured or observed
Correct Answer: attitudes are internal and cannot accurately be measured or observed

According to the theory of reasoned action, which of the following is neither directly nor indirectly
Given Answer: intention

Consistently providing personnel activities that are highly valued by employees will in the long run improve
attitudes, intentions, and behaviors. This management philosophy is also known as the:
Given Answer: human resource approach

In which element of an attitude is an intent or desire to behave in a certain way toward a particular person
or object expressed?
A policy that mandates automatic suspension if an employee is late to work more than three times in a
month is an example of:
Given Answer: a punishment strategy
Correct Answer: a punishment strategy

Many employers have developed strict policies against sexual harassment. This is a:
Given Answer: form of avoidance strategy

If speedy decision-making is essential to an organization, the organization should:
Given Answer: have a flat organizational structure

When staff personnel are seen to be suppliers and line personnel as customers, staff personnel are
performing which role?
Given Answer: the service role

Obstacles to the delegation process can be classified into all of the following categories EXCEPT:
Given Answer: obstacles related to the task
Correct Answer: obstacles related to the task
Given Answer: responsibility

All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT:
Given Answer: all of the above should be used by staff personnel to reduce line-staff conflict
Correct Answer: all of the above should be used by staff personnel to reduce line-staff conflict


All of the following are guidelines for making effective delegation EXCEPT:
Given Answer: closely supervise employees as they pursue delegated tasks
Correct Answer: closely supervise employees as they pursue delegated tasks

Authority established to cover only specific task areas and that is operational only for designated periods of
time is:
Given Answer: functional authority
Which of the following is NOT one of the four dimensions for appraising manager responsibility?
Given Answer: behavior with suppliers

In order to avoid the potential weaknesses of performance appraisals, supervisors should do all of the
following EXCEPT:
Given Answer: view the appraisal process as a means of rewarding or punishing employees
Correct Answer: view the appraisal process as a means of rewarding or punishing employees

Given Answer: determining, designing, administering, and evaluating

Given Answer: training costs

Which of the following is an accurate statement concerning testing?
Given Answer: tests must be both valid and reliable
Correct Answer: tests must be both valid and reliable

Given Answer: allows the instructor to expose trainees to a maximum amount of information
Correct Answer: allows the instructor to expose trainees to a maximum amount of information

The form used in compiling a human resource inventory that summarizes information about organizational
members who could fill a position is a:
Given Answer: position replacement form

Given Answer: recruitment

The performance appraisal method in which the appraiser simply writes down particularly good or bad
events involving the employee as they occur is known as:
Given Answer: critical-form essay

The process of developing qualities in human resources that will enable them to be more productive is:
Given Answer: training

One of the most important, most difficult, and most neglected skills in communication is:
Given Answer: selecting the correct signal

Given Answer: communication

Given Answer: perception

According to Albert Mehrabian, nonverbal factors account for which percentage of the total impact of an
interpersonal communication?
Given Answer: 93%
Correct Answer: 93%


Passing information from one individual to another in a series, or sequence, is known as:
Given Answer: serial transmission

Given Answer: 18 different uses

Given Answer: watching the nonverbal response of the destination to the message
Correct Answer: watching the nonverbal response of the destination to the message

Given Answer: serves the self-interests of the people involved in the grapevine

The extent to which an individual is able to influence others so they respond to orders is:
Given Answer: power

A manager who quietly makes her significant achievements visible to others and builds up a successful
record and a solid professional reputation is attempting to increase her:
Given Answer: personal power through creating a belief she possesses a high level of expertise within
the organization
Correct Answer: personal power through creating a belief she possesses a high level of expertise within
the organization

For control to be successful, managers should keep in mind all of the following EXCEPT:
Given Answer: managers should only consider their own department or unit

A manager who calculates that his profit is 5% less this year than last year is utilizing:
Given Answer: feedback control

Factors within an organization that are barriers to organizational goal attainment are:
Given Answer: problems

A manager who purposefully does personal favors for others is attempting to increase her:
Given Answer: personal power through creating a sense of obligation to the manager
Correct Answer: personal power through creating a sense of obligation to the manager

Given Answer: the controller and the manager involved

Given Answer: personal power

Given Answer: precontrols must be established

Which of the following is least likely to occur at the control stage of formal group development?
Given Answer: members are oriented toward diverse goals
Correct Answer: members are oriented toward diverse goals

A set of shared values and beliefs organization members have regarding the functioning and existence of
their organization is:
Given Answer: corporate culture
Correct Answer: corporate culture
Given Answer: informal groups

A collection of individuals whose common work experiences result in the development of a system of
interpersonal relationships that extend beyond those established by management is a/an:
Given Answer: informal group
Correct Answer: informal group

An organizational team established to help eliminate a specified problem within the organization is a:
Given Answer: problem-solving team

Which of the following is least accurate regarding groups?
Given Answer: they are found in all organizations
Correct Answer: groups invariably cause desirable consequences within the organization

To influence the type of culture that exists within an organization a manager must first:
Given Answer: determine what culture would be appropriate
Correct Answer: determine what culture would be appropriate
Formal groups that handle routine activities and are outlined on an organization chart are called:
Given Answer: command groups

Given Answer: a group meeting to consider the feasibility of a new product


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Given Answer: 5 different uses

The grapevine pattern that tends to distort messages more than the others is the:
Given Answer: single-strand grapevine

Given Answer: serves the self-interests of the people involved in the grapevine

The basic elements of the interpersonal communication process are, in the correct sequence:
Given Answer: source/encoder, signal, decoder/destination
Correct Answer: source/encoder, signal, decoder/destination


Given Answer: the source

In interpersonal communication, the destination's reaction to a message, is known as:
Given Answer: feedback

Which of the following statements is most accurate regarding nonverbal communication:
Given Answer: nonverbal communication usually contains more meaning than verbal communication
Correct Answer: nonverbal communication usually contains more meaning than verbal communication

In order to encourage upward formal communication, managers should:
Given Answer: utilize suggestion systems
Correct Answer: utilize suggestion systems

At which stage of the group development process do members ask and receive suggestions, opinions, and
information from one another?
Given Answer: communication/decision-making

Which stage of team development is characterized by a focus on solving organizational problems and
meeting assigned challenges?
Given Answer: performing
Closed offices and few common areas where organization members can meet indicate:
Given Answer: a closed corporate culture

A work team composed of people from different functional areas of the organization who are all focused on
a specified objectives is a:
Given Answer: cross-functional team

Which of the following is least likely to occur at the control stage of formal group development?
Given Answer: members ask and receive suggestions, opinions, and information from one another

Which of the following is NOT a people-related step in building an effective work team?
Given Answer: initiating power struggles within the team
Correct Answer: initiating power struggles within the team

Given Answer: a group meeting to consider the feasibility of a new product

The most widely accepted framework for explaining the evolution of informal groups was developed by:
Given Answer: George Homans

Which element of an attitude includes information and beliefs about a particular person or object?
Given Answer: cognitive
Correct Answer: cognitive

When a manager allows one particular aspect of a subordinate's behavior to influence his or her evaluation
of all other aspects of that subordinate's behavior, it is known as:
Given Answer: the halo effect

According to the theory of reasoned action, which of the following is directly influenced by personal
beliefs?
Given Answer: MBO (Cognitive Learning, moderate)

When a manager is making an attribution about an employee's behavior, a manager is more likely to make
an external attribution under which of the following conditions?

Given Answer: a person's beliefs and social norms that influence intentions
Correct Answer: a person's beliefs and social norms that influence intentions

The unconscious tendency to assign one's own traits, motives, and attitudes to others is:
Given Answer: projection
Correct Answer: projection

The tendency to collect information that supports one's own motives, beliefs, and attitudes and also
minimizes the emotional distress caused by unfamiliar stimuli is:
Given Answer: selective perception
Correct Answer: selective perception

Which of the following is NOT one of the main areas addressed by theories developed to explain the
primary determination of employee attitudes?
Given Answer: reasoned action


Given Answer: challenging and achievable

A manager who has a cooperative, team-centered management style who prefers to influence subordinates
to complete tasks through team efforts probably has a high need for:
Given Answer: achievement

Which of the following statements is correct regarding Likert's Management System?
Given Answer: managers who initiate a System 4 will initially see a decline in production, followed
by an increase in production over the long term
Correct Answer: managers who initiate a System 4 will initially see a decline in production, followed by
an increase in production over the long term
In Likert's Management System, which management style can be categorized by a lack of confidence or
trust in subordinates, with the bulk of all decision-making being done at the top of the organization?
Given Answer: System 1

The process of increasing the number of operations an individual performs in a job is:
Given Answer: job enlargement

The Porter-Lawler Theory of Motivation incorporates and expands on which of the following motivation
theories?
Given Answer: Needs-Goal Theory

A reward that consists of the elimination of an undesirable consequence of behavior is:
Given Answer: negative reinforcement

Which theory basically proposes managers can be successful with any set of assumptions about human
nature, depending upon the situation?
Given Answer: Theory Z
Given Answer: a traditional organization

When a worker works out of his or her car during the entire workday, the worker is considered:
Given Answer: fully mobile

The success of changing an organization is impacted by:

Groups of employees formed by managers that go beyond the boundaries and structure of traditional teams
are:
Given Answer: virtual organizations

According to Hellriegel and Slocum's model, which of the following combinations would most likely lead
to high survival and growth?
Given Answer: high stability and high adaptability

Managers design and implement virtual offices for all of the following reasons EXCEPT:
Given Answer: to build a positive corporate culture

The primary advantage of changing a traditional organization into a matrix organization is that it:
Given Answer: is flexible
Correct Answer: is flexible

Given Answer: structural change

When an organization ties together company stakeholders through e-mail or the Web, it is creating a:
Given Answer: virtual office

According to the characteristics of the emerging leader versus characteristics of the manager, which of the
following would be associated with the leader?
Given Answer: independent

Given Answer: entrepreneurial leadership
Correct Answer: entrepreneurial leadership

Which of the following is a correct statement concerning transformational leadership, coaching leadership,
entrepreneurial leadership, and superleadership?
Given Answer: these four styles are not mutually exclusive
Correct Answer: these four styles are not mutually exclusive

Which of the following is a situational leadership theory?
Given Answer: path-goal theory
Correct Answer: path-goal theory

The subtle barrier of negative attitudes and prejudices that prevents women from reaching seemingly
attainable top management positions is known as the:
Given Answer: glass ceiling

Given Answer: getting things accomplished through people

The process of directing the behavior of others toward the accomplishment of objectives is:
Given Answer: management
Given Answer: a coach

Leaders who identify inappropriate behavior in followers and suggest how they might correct that behavior
fall into the category of:
Given Answer: coaching leadership

All of the following are classroom techniques for developing skills EXCEPT:
Given Answer: neither of the above
Correct Answer: neither of the above

A test that attempts to measure an individual's interest in performing various kinds of jobs is a/an:
Given Answer: vocational interest test

Given Answer: provides for effective two-way communication
Correct Answer: allows the instructor to expose trainees to a maximum amount of information

Given Answer: a place where an individual is evaluated for selection purposes
Correct Answer: a program in which an applicant simulates organizational activities

Given Answer: increase the productivity of employees by influencing their behavior
Correct Answer: increase the productivity of employees by influencing their behavior

If you take a test twice in a relatively short period of time and your grades vary dramatically, the test is
most likely:
Given Answer: unreliable

The initial attraction and screening of the supply of prospective human resources available to fill a position
is:
Given Answer: recruitment
All of the following are on-the-job training methods EXCEPT:
Given Answer: role playing
Correct Answer: role playing

Our manager always believed an organization only requires an income statement once a year. We have a
very tight profit margin in our business (only 3 cents on the dollar, if we are running efficiently). By only
requiring an income statement showing income and expenses annually, the manager is ignoring which
fundamental of successful controlling?
Given Answer: the control process must be timely

The extent to which an individual is able to influence others so they respond to orders is:
Given Answer: power

Because Jamie is the manager, her subordinates do what she says. This is an example of:
Given Answer: position power

Given Answer: a symptom
Given Answer: all individuals involved or affected by the control

All salespeople in our company overstate the number of sales calls they make per month because they
believe this is what management wants. Apparently management has:
Given Answer: fallen into the barrier to successful controlling of simply filing reports
Correct Answer: fallen into the barrier to successful controlling of simply filing reports

Given Answer: prices of products

The level of activity established to serve as a model for evaluating organizational performance is:
Given Answer: a standard

Probably the MOST difficult activity to measure would be:
Given Answer: customer satisfaction
Correct Answer: customer satisfaction

Given Answer: formal lines of communication

A furniture company has the following divisions: woodcutting, sanding, gluing, and painting. This company
is organized according to:
Given Answer: manufacturing process

As market areas and work locations expand to create cumbersome physical separation, an organization
should consider:
Given Answer: geographic departmentalization


The theory comprising the cumulative insights of early management writers on how organizational
resources can best be used to enhance goal attainment is termed:
Given Answer: classical organizing theory
Traditionally, an organization chart:
Given Answer: is a pyramid form
Correct Answer: is a pyramid form

Which one of the following is NOT one of the four primary forces influencing formal structure?
Given Answer: forces in nature

The system or network of interpersonal relationships that exists within an organization is its:
Given Answer: informal structure

The unique way in which a manager perceives organizational problems are:
Given Answer: forces in the subordinate

Given Answer: low management commitment and support

What activity determines the flow of material from vendors through an operations system to customers?
Given Answer: materials control

Given Answer: BE = FC/(P-VC)

A budget that automatically indicates an increase in the amount of resources allocated for various
organizational activities when production levels go up is a:
Given Answer: incremental budget


Tom's company repairs machines only after they have malfunctioned. This is a:
Given Answer: pure-breakdown policy

The ratio that is calculated by dividing sales by inventory (measured in dollars) is the:
Given Answer: inventory turnover ratio

An operational plan of action that provides the organization with a competitive location for its headquarters,
manufacturing, services, and distribution activities is a:
Given Answer: location strategy

Given Answer: a broad group of activities aimed at achieving quality

The first step in the functional similarity method is:
Given Answer: examine management system objectives
Correct Answer: examine management system objectives

The manager responsible for executing a specific or limited portion of the function has:
Given Answer: specific responsibility

A listing of specific activities that must be performed to accomplish some task or job is a:

Which of the following is NOT one of the four dimensions for appraising manager responsibility?
Given Answer: behavior with suppliers

Given Answer: operating responsibility

The three main types of authority that can exist within an organization are:
Given Answer: line, staff, and functional
Correct Answer: line, staff, and functional

According to Barnard, to enhance the probability of acceptance, communication channels should be:
Given Answer: formal

Given Answer: there is a high degree of delegation
In order to raise the odds their commands will be accepted, Barnard recommends:
Given Answer: the manager uses informal channels of communication
Correct Answer: commands are authenticated as coming from a manager


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The tendency to collect information that supports one's own motives, beliefs, and attitudes and also
minimizes the emotional distress caused by unfamiliar stimuli is:
Correct Answer: selective perception

Which of the following is a correct statement regarding the relationship between values, beliefs, attitudes,
and behavior?
Given Answer: values and beliefs create attitudes which influence behavior

The basis for goal-setting strategies, which is widely used in the business world, is:
Given Answer: cognitive learning

In which element of an attitude is an intent or desire to behave in a certain way toward a particular person
or object expressed?

According to the theory of reasoned action, which of the following is neither directly nor indirectly

The perceived fairness of a performance appraisal system that influences promotions and pay raises is:
Correct Answer: procedural justice

Given Answer: low salary

A predisposition to react to a situation, person, or concept with a particular response is a/an:
Given Answer: attitude

Which element of an attitude includes information and beliefs about a particular person or object?
Given Answer: cognitive

The leadership theory that attempts to identify those situations in which the input of leader behavior is
partly or wholly canceled out because of characteristics of the situation is the:
Given Answer: substitute leadership theory

The most important premise in the Vroom-Yetton-Jago Model is:
Given Answer: both of the above

Leadership that inspires organizational success by showing followers how to lead themselves is:
Given Answer: superleadership

Given Answer: want to use their authority to a large degree

The subtle barrier of negative attitudes and prejudices that prevents women from reaching seemingly
attainable top management positions is known as the:
Given Answer: glass ceiling

Which approach to leadership suggests successful leadership requires a unique combination of leaders,
followers, and leadership situations?
Given Answer: the situational approach to leadership

When most individuals join an organization, they are unable to solve task-related problems independently.
According to life cycle theory, what is the appropriate leadership style for this person?
Given Answer: high task and low relationship

Generally, except for which of the following, managers increase their success by allowing subordinates
more freedom in making decisions when the subordinates have:
Given Answer: a relatively high need for dependence
Given Answer: it is too complicated to be practical


Given Answer: all of the above are correct


Which of the following is NOT a correct statement concerning situational factors that influence the
appropriateness of the size of an individual's span of management?
Given Answer: the more time the managers must spend on planning, the more individuals they can
manage effectively
Correct Answer: the more time the managers must spend on planning, the more individuals they can
manage effectively
Given Answer: enhance goal attainment of the general management system
Correct Answer: enhance goal attainment of the general management system

Which of the following would be a factor that would have the tendency to increase the span of
management?
Given Answer: subordinates have simple tasks

Given Answer: is characterized by broad spans of management

Which of the following would be a factor that would have the tendency to decrease the span of
management?
Given Answer: subordinates have complex tasks

Which of the following is not one of Henri Fayol's 16 general guidelines for organizing resources?
Given Answer: place primary attention on improving efficiency
Given Answer: the overall workforce is becoming more diverse in its makeup

Given Answer: a program in which an applicant simulates organizational activities
Correct Answer: a program in which an applicant simulates organizational activities

Given Answer: education required

The form used in compiling a human resource inventory that summarizes information about organizational
members who could fill a position is a:
Given Answer: position replacement form

Given Answer: aptitude test

Given Answer: a medical disability

Given Answer: valid

The Wikstrom-developed form that is people-oriented and presents a composite view of individuals
management considered significant to human-resource planning is:
Given Answer: the management manpower replacement chart

Which of the following would generally NOT be included in a job description?
Given Answer: responsibilities

The relationship between the total amount of goods or services being produced and the organizational
resources needed to produce them is called:
Given Answer: productivity


The ratio that is calculated by dividing sales by inventory (measured in dollars) is the:
Given Answer: inventory turnover ratio

The operational plan of action outlining which goods and services an organization will produce is a:
Given Answer: product strategy

Which layout strategy would be most appropriate for an organization with a limited number of different
products that require high volumes, highly specialized equipment, and narrow employee skills?
Given Answer: product layout
Correct Answer: product layout


Given Answer: manpower planning
The first step in Deming's diagram for improving product quality is:
Given Answer: there is no first step
Correct Answer: there is no first step

Given Answer: variable costs

In Likert's Management System, which management style can be categorized by a lack of confidence or
trust in subordinates, with the bulk of all decision-making being done at the top of the organization?
Given Answer: System 1

Given Answer: are explanations that emphasize peoples' internal characteristics
Correct Answer: are explanations that emphasize peoples' internal characteristics

The most fundamental motivation theory that begins with an individual feeling a need is:
Given Answer: Needs-Goal Theory

If Joe feels inequity because he feels Tim received a promotion that he himself deserved, Joe would be most
likely to:
Given Answer: start coming to work late


According to McClelland, people who are greatly motivated to influence other people and to assume
responsibility have a high need for:
Given Answer: power

Which of the following motivation theories focuses on the personal and natural development of people to
explain human needs?
Given Answer: Argyris' Maturity-Immaturity Continuum

Which of the following theories was developed to counter the criticisms of and expand on Maslow's
Hierarchy of Needs?

According to McClelland's Acquired Needs Theory, an individual with which of the following need profiles
would be comfortable in competitive situations and enjoy her decision-making role?
Given Answer: high need for power
Correct Answer: high need for power

Which of the following is the correct sequence of the stages for team development?
Given Answer: forming, storming, norming, performing, adjourning
Correct Answer: forming, storming, norming, performing, adjourning

Given Answer: committee

At which stage of the group development process do members ask and receive suggestions, opinions, and
information from one another?
Given Answer: control

The most widely accepted framework for explaining the evolution of informal groups was developed by:
Given Answer: George Homans
A formal group of organization members who interact with one another to accomplish some nonroutine task
is a/an:
Given Answer: task group
Correct Answer: task group

Which of the following is an analytical tool that can be used to determine what informal groups exist in an
organization and who the members of those groups are?
Given Answer: sociometry

A task group used in organizations to achieve greater organizational flexibility or to cope with rapid growth
is a:
Given Answer: work team
Correct Answer: work team

Formal groups that handle routine activities and are outlined on an organization chart are called:
Given Answer: command groups

What is most likely to happen to an interest group when the interest or concern that instigated the formation
of the informal group has been eliminated?
Given Answer: the group will continue to work on the concern

Which of the following types of communication is most prevalent in building interdepartmental
relationships?
Given Answer: downward organizational communication
Correct Answer: lateral organizational communication

The grapevine pattern that tends to distort messages more than the others is the:
Given Answer: single-strand grapevine


Which of the following statements is most accurate regarding nonverbal communication:
Given Answer: nonverbal communication usually contains more meaning than verbal communication
Correct Answer: nonverbal communication usually contains more meaning than verbal communication

The grapevine pattern in which A informs everyone else on the grapevine is known as the:
Given Answer: gossip grapevine

Given Answer: perception

Given Answer: clarify your ideas before communicating them

Organizational communication that does not follow the lines of the organizational chart is:
Given Answer: informal organizational communication

Given Answer: downward formal communication

Organizational communication that follows the lines of the organizational chart are:
Given Answer: formal organizational communication
Correct Answer: formal organizational communication
In order to raise the odds their commands will be accepted, Barnard recommends:
Given Answer: commands are authenticated as coming from a manager
Correct Answer: commands are authenticated as coming from a manager

All of the following are guidelines for making effective delegation EXCEPT:
Given Answer: closely supervise employees as they pursue delegated tasks
Correct Answer: closely supervise employees as they pursue delegated tasks

Obstacles that make delegation within an organization difficult or even impossible can be classified as:


When staff personnel are seen to be suppliers and line personnel as customers, staff personnel are
performing which role?
Given Answer: the service role
According to Barnard, to enhance the probability of acceptance, communication channels should be:
Given Answer: formal

Given Answer: some degree of decentralization is desirable

Given Answer: there is a high degree of delegation

A listing of specific activities that must be performed to accomplish some task or job is a:

A manager who calculates that his profit is 5% less this year than last year is utilizing:
Given Answer: feedback control
Policies, procedures, rules, and employee training programs are examples of:
Given Answer: precontrols
Correct Answer: precontrols

A control that takes place as some unit of work is being performed is a:
Given Answer: concurrent control

The systematic effort to compare performance to predetermined standards in order to determine whether
performance is in line with those standards, or needs to be corrected is:

Given Answer: personal power

All salespeople in our company overstate the number of sales calls they make per month because they
believe this is what management wants. Apparently management has:
Given Answer: fallen into the barrier to successful controlling of simply filing reports
Correct Answer: fallen into the barrier to successful controlling of simply filing reports

Given Answer: vice president of finance

Marsha recently implemented a control system designed to control the number of paper clips used per week
by each employee, as a method of controlling costs. This is an example of a manager creating barriers to
control through:

Which one of the following is NOT one of the three main steps of the controlling process?
Given Answer: establishing policies and rules

After managers decide to make some organizational change, they typically meet with:
Given Answer: employee resistance to the change

According to Hellriegel and Slocum's model, which of the following combinations would most likely have a
high probability of death for the organization?
Given Answer: both b and c
The ideal managerial style, as described by the managerial grid, is the:
Given Answer: 9,9 position

When workers come into the office frequently, but are not assigned a permanent office space:
Given Answer: the worker is called fully mobile

When an organization ties together company stakeholders through e-mail or the Web, it is creating a:
Given Answer: bureaucracy

Orga
Given Answer: established product lines

Organizational change is a prerequisite for long-term organizational success. Another prerequisite is
____________.

Given Answer: a project organization

The bodily strain experienced by an individual as a result of coping with some environmental factor is
called:
Given Answer: stress

Of the following steps in the planning process, which should precede the
others?
Correct Answer: c. list alternative ways of reaching objectives

Selected Answer: d. both a and b
Correct Answer: d. both a and b

Which of the following groups is susceptible to ?glass ceiling?
discrimination?
Selected Answer: d. all of the above
Correct Answer: d. all of the above

Selected Answer: b. primarily economic goals

Correct Answer: b. primarily economic goals

The process of bringing individuals who have been working abroad back to
their home country and reintegrating them into the organization?s
Selected Answer: a. repatriation
Correct Answer: a. repatriation

objectives is:
Selected Answer: b. strategy
Correct Answer: b. strategy

Selected Answer: c. the process gains employee commitment
Correct Answer: c. the process gains employee commitment

According to the concept of corporate social responsibility, a manager must
strive to achieve:
Selected Answer: c. both a and b
Correct Answer: c. both a and b

James believes that if he understands his people and adapts his organization
to them, he will be successful. He would most likely be considered to be a
follower of which of the following management approaches?
Selected Answer: d. behavioral approach

Correct Answer: d. behavioral approach


The best organizational support issue that can be targeted by a diversity
training program is:
Selected Answer: b. top-down management support
Correct Answer: b. top-down management support

The process of predicting future environmental happenings that will
influence the operation of the organization is called:
Selected Answer: b. forecasting
Correct Answer: b. forecasting

The management skill that is equally important at all organizational levels
and shows the common denominator of all management levels is:
Selected Answer: a. human skill
Correct Answer: a. human skill

When decisions are reached using probability theory, the alternative
normally chosen is the one with:
Selected Answer: b. the highest expected value
Correct Answer: b. the highest expected value

The group decision-making process that increases the chances of equal
participation and involves writing down individual ideas and presenting
them orally to the group, followed by a group discussion and vote is known
as:
Selected Answer: d. the Nominal Group technique
Correct Answer: d. the Nominal Group technique

alternatives is:
Selected Answer: a. the decision-making process
Correct Answer: a. the decision-making process

Selected Answer: b. domestic organization
Correct Answer: b. domestic organization

Selected Answer: d. both a and c
Correct Answer: d. both a and c

Which of the following techniques would be most appropriate when
comparing site differences among foreign countries?
Selected Answer: b. a weighting process
Correct Answer: b. a weighting process

The process of finding the ?one best way? to perform a task is called:
Correct Answer: a. scientific management

Selected a. minimize risk by reducing the uncertainties

Answer: surrounding business conditions
Correct a. minimize risk by reducing the uncertainties


A management guideline that recommends managers clearly determine,
understand, and state organizational objectives before they initiate any
action is:
Selected Answer: c. the principle of the objective
Correct Answer: c. the principle of the objective

If a company effectively implements affirmative action and EEOC policies,
provides ongoing education and training programs pertaining to diversity,
and ties management rewards to success in meeting diversity goals and
addressing diversity issues, they would most likely be classified as:
Selected Answer: a. implementing adequate programs
Correct Answer: a. implementing adequate programs



Selected a. pay based on the value added to the company by

Answer: the executive
Correct a. pay based on the value added to the company by

Answer: the executive

The strategy development tool that consists of answering basic questions
about the present purposes and objectives of the organization and its
environment is:
Selected Answer: d. Critical question analysis
Correct Answer: d. Critical question analysis

Managerial skills involving the ability to see the organization as a whole are
termed:
Selected Answer: a. conceptual skills
Correct Answer: a. conceptual skills

Selected Answer: c. probability theory
Correct Answer: c. probability theory

Selected d. produce detailed procedures to use in every
Answer: situation
Correct Answer: d. produce detailed procedures to use in every

situation

The management function concerned with the assigning of tasks to various
individuals or groups within the organization is:
Selected Answer: d. organizing
Correct Answer: d. organizing

Selected c. act in a way that results in the greatest good for the
Answer: greatest number of people
Correct c. act in a way that results in the greatest good for the
Answer: greatest number of people

According to Jerry McAfee, although business has some responsibilities to
society, society also has all of the following responsibilities to business
EXCEPT:

Answer:
Correct Answer: b. making rules that are retroactive as well as

prospective

The main challenges of using the contingency approach are all of the
following EXCEPT:
Selected b. choosing the appropriate management science

Answer: technique
Correct b. choosing the appropriate management science

Answer: technique

Organization members who are citizens of one country and work in another
country for an organization headquartered in still another country are:
Selected Answer: c. third-country nationals
Correct Answer: c. third-country nationals

An organization that emphasizes systematic problem solving, experimenting
with new ideas, and learning from past experiences and the experiences of
others is referred to as a/an:
Selected Answer: a. learning organization
Correct Answer: a. learning organization

Olive?s company wants to provide the highest quality customer service in
the jewelry industry. This statement is an example of:
Selected Answer: b. an organizational objective
Correct Answer: a. an organizational purpose

According to Kast and Rosenzweig, which of the following is NOT one of
the major dimensions of a plan?
Selected Answer: d. people
Correct Answer: d. people

Decision-makers who feel they are commodities and are only as valuable as
the decisions they make would most likely be classified as:
Selected Answer: d. market-oriented
Correct Answer: d. market-oriented

Selected Answer: c. strategic planning
Correct Answer: c. strategic planning

Selected Answer: c. implementation
Correct Answer: c. implementation

The relative degrees of worth that society places on the way in which it
functions and exists are:
Selected Answer: d. social values
Correct Answer: d. social values

The approach to cultural diversity that most closely parallels affirmative
action policies is:
Selected Answer: d. the ?righting-the-wrongs? approach
Correct Answer: d. the ?righting-the-wrongs? approach

The component of the operating environment that is composed of factors
influencing the supply of workers is the:
Selected Answer: c. labor component
Correct Answer: c. labor component

Selected Answer: d. tokenism
Correct Answer: d. tokenism

That group of people in an organization who hold most of the
decision-making positions are the:
Selected Answer: a. majority group
Correct Answer: a. majority group

When a manager is reaching organizational goals but wasting resources in
the process, they would most likely be considered:
Selected Answer: a. inefficient and effective
Correct Answer: a. inefficient and effective

Selected Answer: a. role overload
Correct Answer: a. role overload

Selected d. lower-level management analysis and

Answer: comprehensive analysis
Correct d. lower-level management analysis and

Answer: comprehensive analysis

information from:
Selected c. the classical, management-science, and behavioral

Answer: schools of thought
Correct c. the classical, management-science, and behavioral


The belief that one?s own group, culture, country, or customers are superior
to others is:
Selected Answer: c. ethnocentrism
Correct Answer: c. ethnocentrism

The total characteristics of a given group of people and their environment
is:
Selected Answer: a. culture
Correct Answer: a. culture

The degree to which organizational resources contribute to productivity is:
Selected Answer: a. efficiency
Correct Answer: a. efficiency

According to the BCG Growth-Share Matrix, economic resources would be
used from which of the following to meet the financial demands of the
organization in other areas?
Selected Answer: a. cash cow
Correct Answer: a. cash cow

Selected a. establishing task forces or committees to explore

Answer: issues and provide ideas
Correct a. establishing task forces or committees to explore


Which of the following steps in the strategy management process should
come last?
Selected Answer: d. strategy implementation
Correct Answer: d. strategy implementation

The six key strategies raised by the Hudson Institute report for modern
managers suggest:
Selected d. organizations need to become more inclusive

Answer:
Correct Answer: c. increased diversity will decrease organizational

profit

When a company is providing the expatriate with information on how to
survive the difficulties of adjusting to a new culture, the company is
Selected Answer: c. cultural adaptation
Correct Answer: c. cultural adaptation

Selected Answer: b. transnational organization

Correct Answer: b. transnational organization

Selected Answer: c. the time series analysis method
Correct Answer: c. the time series analysis method

Selected Answer: b. dog
Correct Answer: b. dog

Selected d. planning takes time away from other management

Answer: activities
Correct d. planning takes time away from other management

Answer: activities

Selected Answer: c. both objective and subjective
Correct Answer: c. both objective and subjective

A management tool that furnishes broad guidelines for channeling
management thinking concerning social responsiveness is:
Selected Answer: b. a policy
Correct Answer: b. a policy

production scheduling. A very useful management approach that could
Selected Answer: c. management science
Correct Answer: c. management science

According to the survey conducted by Sandra Holmes of top executives
involving positive and negative outcomes of social responsibility, which
negative outcome did the executives expect the most?
Selected Answer: a. decreased short-term profitability
Correct Answer: a. decreased short-term profitability

Some organizations work with external organizations for good
environmental laws because they believe they have both economic and
societal goals. According to Sethi, these organizations are adopting the:
Selected Answer: c. social responsibility approach
Correct Answer: c. social responsibility approach

According to the flowchart identified in the text, for managers to achieve
and maintain a high level of social responsiveness within an organization,
they should pursue:
Selected d. those responsibilities their organization possesses

Answer: and has a right to undertake
Correct d. those responsibilities their organization possesses

Answer: and has a right to undertake

An easily understood chart that summarizes what work was scheduled for
specific time periods and how much of this work has been completed was
developed by:
Selected Answer: d. Henry Gantt
Correct Answer: d. Henry Gantt

A business strategy that emphasizes making an organization more
competitive by targeting a particular customer is a:
Selected Answer: c. focus strategy
Correct Answer: c. focus strategy

One of the earliest management writers who stated that all managers should
possess certain positive physical and mental qualities and special
Selected Answer: c. Henri Fayol
Correct Answer: c. Henri Fayol

Which of Donaldson?s stages of managing a diverse workforce is a
manager in when he or she learns how to interact with diverse groups and
cultures by deliberately thinking about how to behave?
Selected Answer: c. conscious competence
Correct Answer: c. conscious competence

The component of the operating environment that is composed of those
with whom an organization must battle in order to obtain resources is the:
Selected Answer: d. competition component
Correct Answer: d. competition component

Selected b. it does not contain any information about the
Answer: interrelationship of tasks
Correct b. it does not contain any information about the


A store manager often gives her employees guidelines on how they are to
handle refunds, exchanges, and customer complaints. These guidelines are:
Selected Answer: d. policies
Correct Answer: d. policies

Nick is 29 years old and has just been promoted from salesperson to sales
manager for his company. Nick is most likely in which stage of his career?
Selected Answer: c. establishment
Correct Answer: c. establishment

When Peters and Waterman recommend that organizations ?stick to their
knitting,? they are really recommending that organizations:
Selected Answer: c. stay close to the business that they know
Correct Answer: c. stay close to the business that they know

Selected Answer: c. standing plan
Correct Answer: c. standing plan

Which of the following would be the most appropriate traditional technique
for solving a programmed decision?
Selected Answer: c. habit
Correct Answer: c. habit

Selected Answer: c. organizational planner
Correct Answer: c. organizational planner

Selected Answer: b. the time series analysis method
Correct Answer: b. the time series analysis method

According to Morrison, all of the following are advantages of diversity
EXCEPT:
Selected Answer: d. distance from customers
Correct Answer: d. distance from customers

Which of the following is most accurate when describing the management
thinking that emerged as a result of the Hawthorne studies?
Selected c. the human variable in organizations required much

Answer: more analysis
Correct c. the human variable in organizations required much


Henry is a manager in our company. He has been assigned a set of
objectives to achieve, and knows that his performance appraisal depends
upon their attainment. He will be rewarded depending upon how close he
Selected Answer: a. management-by-objectives
Correct Answer: a. management-by-objectives

During phase 1 of the process of converting social responsibility policy into
action, staff specialists be:
Selected d. none of the above; they should not be involved in

Answer: phase 1
Correct d. none of the above; they should not be involved in

Answer: phase 1

Which of the following would be considered something a manager should
do to help promote a subordinates career development?
Selected Answer: a. assume responsibility for employee development
Correct Answer: a. assume responsibility for employee development

All the individuals and groups that are directly or indirectly affected by an
organization?s decisions are its:
Selected Answer: d. stakeholders
Correct Answer: d. stakeholders

A partnership formed by a company in one country with a company in
another country for the purpose of pursuing some mutually desirable
Selected Answer: c. a joint venture
Correct Answer: c. a joint venture

If Joe is a citizen of Sri Lanka and he lives and works for a company in
Brazil, he would most likely be considered a/an:
Selected Answer: c. expatriate
Correct Answer: c. expatriate

Selected d. the broader the scope of a decision, the higher the

Answer: level of the manager who should make it
Correct a. top managers should make all decisions

Answer:

Which piece of federal legislation requires business to adhere to certain
socially responsible environmental standards?
Selected Answer: d. the Environmental Protection Act
Correct Answer: d. the Environmental Protection Act

Assume a manager has assigned the authority to make a decision to a group
and has asked for consensus. If the group is unable to reach consensus, the
manager should:
Selected d. offer assistance to the group in making the

Answer: decision
Correct Answer: d. offer assistance to the group in making the

decision

Which management approach emphasizes the use of the scientific method
and quantitative techniques to increase organizational success?
Selected Answer: d. management science

Correct Answer: d. management science

Our multinational company hires the best managers for our operations,
regardless of the location of those managers. We practice which approach to
hiring?
Selected Answer: d. geocentric
Correct Answer: d. geocentric

The process of reaching organizational goals by working with and through
people and other resources is termed:
Selected Answer: a. management
Correct Answer: a. management

Selected Answer: a. strategy implementation
Correct Answer: a. strategy implementation

Selected d. gather feedback to find out if the problem is

Answer: solved
Correct Answer: d. gather feedback to find out if the problem is

solved

Managers can help ensure any management action is ethical if it does which
of the following?


Which of the following is the correct sequence of the stages of group
development?
Selected a) acceptance, communication/decision-making,

Answer: solidarity, control
Correct a) acceptance, communication/decision-making,


Clarifying and redesigning jobs within the organization would be an example
of:
Selected Answer: b) structural change
Correct Answer: b) structural change

A good, objective method of determining the optimal amount of control to
use is:
Selected Answer: b) cost-benefit analysis
Correct Answer: b) cost-benefit analysis

Perhaps the most important factor for managers to consider when changing
an organization is:
Selected Answer: b) determining who will be the change agent
Correct Answer: b) determining who will be the change agent

Selected Answer: a) control
Correct Answer: a) control

Selected d) view the appraisal process as a means of rewarding

Answer: or punishing employees
Correct d) view the appraisal process as a means of rewarding

Answer: or punishing employees

The bodily strain experienced by an individual as a result of coping with
some environmental factor is called:
Selected Answer: d) stress
Correct Answer: d) stress

Successful managers pinpoint all important areas of organizational
performance and:
Selected Answer: c) establish standards in each area
Correct Answer: c) establish standards in each area

The essence of division of labor is:
Selected b) teamwork
Answer:
Correct c) that individuals specialize in doing part of a task

Answer: rather than the entire task

The visible, external signs of social position associated with the various
positions in the firm are:
Selected Answer: c) status symbols
Correct Answer: c) status symbols

The grapevine pattern that tends to distort messages more than the others is
the:
Selected Answer: c) single-strand grapevine
Correct Answer: c) single-strand grapevine

The process of developing qualities in human resources that will enable
them to be more productive is:
Selected Answer: b) training
Correct Answer: b) training

The subtle barrier of negative attitudes and prejudices that prevents women
from reaching seemingly attainable top management positions is known as
the:
Selected Answer: b) glass ceiling
Correct Answer: b) glass ceiling

Selected Answer: a) responsibility
Correct Answer: a) responsibility

Selected c) construct smaller and more specialized plants that

Answer: focus on a few tasks
Correct c) construct smaller and more specialized plants that

Answer: focus on a few tasks

According to Albert Mehrabian, nonverbal factors account for which
percentage of the total impact of an interpersonal communication?
Selected Answer: b) 93%
Correct Answer: b) 93%

Policies, procedures, rules, and employee training programs are examples
of:
Selected Answer: c) precontrols
Correct Answer: c) precontrols

Because Jamie is the manager, her subordinates do what she says. This is an
example of:
Selected Answer: b) position power
Correct Answer: b) position power

Which of the following is a correct statement regarding the relationship
between values, beliefs, attitudes, and behavior?
Selected c) values and beliefs create attitudes which influence

Answer: behavior
Correct c) values and beliefs create attitudes which influence

Answer: behavior

Selected Answer: d) informal organizational communication
Correct Answer: d) informal organizational communication

When staff personnel are seen to be suppliers and line personnel as
customers, staff personnel are performing which role?
Selected Answer: a) the service role
Correct Answer: a) the service role

According to the theory of reasoned action, which of the following is
neither directly nor indirectly influenced by personal beliefs?
Selected Answer: a) subjective norms
Correct Answer: a) subjective norms

Selected Answer: c) both of the above
Correct Answer: c) both of the above

When workers come into the office frequently, but are not assigned a
permanent office space:
Selected Answer: c) it is called hoteling
Correct Answer: c) it is called hoteling

All salespeople in our company overstate the number of sales calls they
make per month because they believe this is what management wants.
Apparently management has:
Selected c) fallen into the barrier to successful controlling of
Answer: simply filing reports
Correct c) fallen into the barrier to successful controlling of

Answer: simply filing reports

According to the OSU studies, the behavior that reflects friendship, mutual
trust, respect, and warmth in the relationship between leader and follower
is:
Selected Answer: a) employee-centered behavior
Correct Answer: c) consideration behavior

A furniture company has the following divisions: woodcutting, sanding,
gluing, and painting. This company is organized according to:
Selected Answer: d) manufacturing process
Correct Answer: d) manufacturing process

Selected Answer: a) recruitment
Correct Answer: a) recruitment

A manager who delegates the hiring and firing responsibilities of his or her
job makes effective delegation difficult or impossible due to:
Selected Answer: d) all of the above
Correct Answer: c) obstacles related to the supervisor

When an individual leaves an organization to start up a company, and the
primary reason was that the organization did not provide room for growth
or development of one?s potential, Maslow would say the individual is
being motivated by:
Selected Answer: a) self-actualization needs
Correct Answer: a) self-actualization needs

The unconscious tendency to assign one?s own traits, motives, and attitudes
to others is:
Selected Answer: b) projection
Correct Answer: b) projection

In which element of an attitude is an intent or desire to behave in a certain
way toward a particular person or object expressed?
Selected Answer: c) behavioral
Correct Answer: c) behavioral

Selected Answer: b) individuals fear some type of personal loss
Correct Answer: b) individuals fear some type of personal loss

Selected Answer: c) valid
Correct Answer: c) valid

Operational tools used to establish labor standards useful for planning,
control, productivity improvements, and compensation are:
Selected Answer: b) work measurement methods

Correct Answer: b) work measurement methods

Selected a) are explanations that emphasize peoples? internal

Answer: characteristics
Correct a) are explanations that emphasize peoples? internal


According to Herzberg, which of the following is needed just to prevent the
Selected Answer: a) salary
Correct Answer: a) salary

Selected Answer: b) getting things accomplished through people
Correct Answer: b) getting things accomplished through people

Which of the following is an organization-related step in building an
effective work team?
Selected b) reward and recognize team members for their

Answer: accomplishments
Correct b) reward and recognize team members for their


A unique group of resources established by management to perform some
Selected Answer: d) a department
Correct Answer: d) a department

The correct order of Maslow?s Hierarchy of Needs is:
Selected c) physiological, security, social, esteem,

Answer: self-actualization
Correct c) physiological, security, social, esteem,


The controller is:
Selected d) the staff person who assists line managers by

Answer: gathering appropriate financial information
Correct d) the staff person who assists line managers by

Answer: gathering appropriate financial information

Probably the MOST difficult activity to measure would be:
Selected Answer: d) customer satisfaction
Correct Answer: d) customer satisfaction

Selected Answer: b) make jobs more interesting
Correct Answer: b) make jobs more interesting

Fayol calls a communication channel extending from one organizational
division to another but not shown on an organizational chart:
Selected Answer: d) a gangplank
Correct Answer: d) a gangplank

Two individuals have failed to call one of our accounts due to a belief that
it was not their responsibility. This is an example of a:
Selected Answer: a) responsibility gap
Correct Answer: a) responsibility gap

Under which of the following conditions would Fiedler say a considerate
leader would be most effective?
Selected c) good leader-member relations, weak task structure,

Answer: and weak leader position power
Correct c) good leader-member relations, weak task structure,

Answer: and weak leader position power

Selected Answer: a) perception
Correct Answer: a) perception

Selected Answer: c) line, staff, and functional
Correct Answer: c) line, staff, and functional

Which of the following types of communication is most prevalent in
building interdepartmental relationships?
Selected Answer: b) lateral organizational communication

Correct Answer: b) lateral organizational communication

Why shouldn?t managers focus solely on attitudes in their attempt to
change behavior?
Selected b) attitudes are internal and cannot accurately be

Correct b) attitudes are internal and cannot accurately be


The process of establishing orderly uses for all the organization?s resources
is:
Selected Answer: b) organizing
Correct Answer: b) organizing

The person in the interpersonal communication situation who originates and
encodes information to be shared with another person is:
Selected Answer: a) the source
Correct Answer: a) the source

The manager responsible for executing a specific or limited portion of the
function has:
Selected Answer: b) specific responsibility
Correct Answer: b) specific responsibility

Selected Answer: a) variable costs

Correct Answer: a) variable costs

Selected Answer: c) obtaining data
Correct Answer: c) obtaining data

Selected c) enhance goal attainment of the general

Correct c) enhance goal attainment of the general


Selected c) a manager?s leadership style will be effective only if

Answer: it is appropriate for the maturity level of the followers
Correct c) a manager?s leadership style will be effective only if

Answer: it is appropriate for the maturity level of the followers

If Joe feels inequity because he feels Tim received a promotion that he
himself deserved, Joe would be most likely to:
Selected Answer: c) start coming to work late
Correct Answer: c) start coming to work late

The first stage in a cost control program is:
Selected b) establish standard or planned labor and material

Answer: costs
Correct Answer: b) establish standard or planned labor and material
costs

Selected b) work toward the accomplishment of an

Answer: organizational goal
Correct b) work toward the accomplishment of an


According to Argyris? continuum, as individuals mature they are more
likely to do all of the following EXCEPT:
Selected Answer: b) have a short-term perspective
Correct Answer: b) have a short-term perspective

Selected Answer: d) disability
Correct Answer: d) disability

Authority established to cover only specific task areas and that is
operational only for designated periods of time is:
Selected Answer: b) functional authority
Correct Answer: b) functional authority

A list of specific activities that must be performed to accomplish some job
or task is a:
Selected Answer: c) job description
Correct Answer: c) job description

Permanent change in behavior resulting from practice, experience,
education, or training is:
Selected Answer: b) learning
Correct Answer: b) learning

EXCEPT:
Selected d) ignoring individual differences among

Correct Answer: d) ignoring individual differences among

subordinates

A manager who is known as a ?Production Pusher? with a high concern for
production and a low concern for people is at which position on the
managerial grid?
Selected Answer: c) 9,1
Correct Answer: c) 9,1

Selected Answer: c) shop-floor activities
Correct Answer: c) shop-floor activities

Selected d) committees improve the quality of
Correct Answer: d) committees improve the quality of

decision-making

A collection of individuals whose common work experiences result in the
development of a system of interpersonal relationships that extend beyond
those established by management is a/an:
Selected Answer: c) informal group
Correct Answer: c) informal group

Selected Answer: d) informal groups
Correct Answer: d) informal groups

Which of the following is the correct sequence of the stages for team
development?
Selected c) forming, storming, norming, performing,

Answer: adjourning
Correct Answer: c) forming, storming, norming, performing,

adjourning

What type of communication problem is occurring if you believe your
professor has little credibility in the area about which he or she is teaching?
Selected Answer: b) communication macrobarrier
Correct Answer: a) communication microbarriers

Which type of ratio measures the productivity of assets?
Selected Answer: c) profitability
Correct Answer: c) profitability

Selected b) a continuing activity that provides feedback to

Answer: organization members
Correct b) a continuing activity that provides feedback to


Selected d) inspires organizational success by affecting followers?

Answer: beliefs in what an organization should be, as well as their
values
Correct d) inspires organizational success by affecting followers?

values

Selected Answer: c) controlling
Correct Answer: c) controlling

Selected Answer: b) reflect on plans and objectives
Correct Answer: b) reflect on plans and objectives

Which theory is a set of essentially positive assumptions about human
nature?
Selected Answer: b) Y
Correct Answer: b) Y

Selected Answer: a) leaders making decisions
Correct Answer: a) leaders making decisions

When a manager is making an attribution about an employee?s behavior, a
manager is more likely to make an external attribution under which of the
following conditions?
Correct Answer: d) all of the above

A force in the situation that influences a manager?s determination to make
decisions is the:
Selected Answer: c) problem to be solved
Correct Answer: c) problem to be solved

A manager who has a cooperative, team-centered management style who
prefers to influence subordinates to complete tasks through team efforts
probably has a high need for:
Selected Answer: c) affiliation
Correct Answer: c) affiliation

W. Edward Deming began his work in quality and continuous improvement
in:
Selected Answer: d) Japan
Correct Answer: d) Japan

Which of the following would be a factor that would have the tendency to
decrease the span of management?
Selected Answer: c) subordinates have complex tasks
Correct Answer: c) subordinates have complex tasks

success. Another prerequisite is ____________.
Selected Answer: b) stability
Correct Answer: b) stability

Who needs to have a working knowledge of how the control process
operates?
Selected Answer: c) all individuals involved or affected by the control
Correct Answer: c) all individuals involved or affected by the control

Which of the following focuses on managing human activity by controlling
the consequences of performing that activity?
Selected Answer: c) behavior modification
Correct Answer: c) behavior modification


Correct Answer: d) all of the above

Which of the following process strategies would be most appropriate for the
auto industry?
Selected Answer: b) continuous process
Correct Answer: a) repetitive process

Selected Answer: d) clarify your ideas before communicating them
Correct Answer: d) clarify your ideas before communicating them

Excessive rejected products, unmet deadlines, and high labor costs are all
clues that help the manager:
Selected b) determine training needs and identify needed

Answer: skills
Correct Answer: b) determine training needs and identify needed

skills

A group whose members influence one another toward the accomplishment
of an organizational objective is a/an:
Selected Answer: d) team
Correct Answer: d) team

Traditionally, an organization chart:
Selected Answer: c) is a pyramid form
Correct Answer: c) is a pyramid form

The right to perform or command is:
Selected Answer: b) authority
Correct Answer: b) authority

Selected Answer: d) command groups
Correct Answer: d) command groups

Selected Answer: b) position replacement form
Correct Answer: b) position replacement form

Selected Answer: c) there is a high degree of delegation
Correct Answer: c) there is a high degree of delegation

Leadership that inspires organizational success by showing followers how
to lead themselves is:
Selected Answer: d) superleadership
Correct Answer: d) superleadership

Selected Answer: achievement test

Selected allows the instructor to expose trainees to a maximum

Answer: amount of information
Correct allows the instructor to expose trainees to a maximum


Selected a program in which an applicant simulates



If you take a test twice in a relatively short period of time and your grades
vary dramatically, the test is most likely:

A test that attempts to measure an individual's interest in performing various
kinds of jobs is a/an:
Selected Answer: vocational interest test


A list of specific activities that must be performed to accomplish some job or
task is a:

Selected an individual in the organization who makes a valuable

Answer: contribution
Correct an individual in the organization who makes a valuable

Answer: contribution

Selected be acceptable to the evaluator and the individual being

Answer: evaluated
Correct be acceptable to the evaluator and the individual being

Answer: evaluated


A manager who has the tendency to "sell" his or her decisions is most likely
to:
Selected Answer: be willing to give up significant freedom

Feedback: See The Tannenbaum and Schmidt Leadership Continuum

the:

Generally, except for which of the following, managers increase their
success by allowing subordinates more freedom in making decisions when
the subordinates have:

Which of the following is most accurate regarding the Vroom-Yetton-Jago
Model?

Selected Answer: both of the above

If a manager asks for information from subordinates but makes the decision
alone, the manager is most likely using which of the following decision
styles?
Selected Answer: AII
Correct Answer: AII

is:
Selected Answer: consideration behavior
Correct Answer: consideration behavior

According to Tannenbaum and Schmidt, one extreme of the continuum is
Selected the manager makes the decision and announces it to

Answer: the subordinates
Correct the manager makes the decision and announces it to

Answer: the subordinates


The amount of revenue that exceeds the total costs of producing the
products sold is:
Selected Answer: profits


The relationship between the total amount of goods or services being
produced and the organizational resources needed to produce them is called:
Feedback: See Productivity

A control tool that allows only significant deviations between planned and
actual performance to be brought to a manager's attention is:
Selected Answer: management by consideration
Correct Answer: management by exception
Feedback: See Management by Exception



All of the following are characteristics of successful JIT programs
EXCEPT:


Which of the following ratios should be used when evaluating an
organization's performance?

Which of the following is an organization-related step in building an
Selected reward and recognize team members for their

Correct reward and recognize team members for their


A sociometric diagram that summarizes the personal feelings of
organization members about the people in the organization with whom they
would like to spend free time is a:
Selected Answer: sociogram G

Selected a group meeting to consider the feasibility of a new
Answer: product
Correct a group meeting to consider the feasibility of a new

Answer: product

Which of the following is a procedural step that could be taken to increase
the probability a committee will be successful?
Selected Answer: specifying the authority of the committee

Selected provide differential rewards based on subjective

Answer: criterion
Correct Answer: provide differential rewards based on subjective

criterion

A formal group is a group that:
Selected is formed by the common interests of group members

Answer:
Correct was formed by management to perform

Answer: organizational tasks

At which stages of the group development process has mistrust of one
another been replaced by mutual trust and acceptance?
Correct Answer: acceptance

What is most likely to happen to an interest group when the interest or
concern that instigated the formation of the informal group has been
eliminated?

Which of the following is an analytical tool that can be used to determine
what informal groups exist in an organization and who the members of
those groups are?
Selected Answer: sociometry

Selected enhance goal attainment of the general management

Answer: system
Correct enhance goal attainment of the general management

Answer: system

The writer who had the most profound influence on classical organizing
theory was:
Correct Answer: Max Weber

Selected Answer: is characterized by narrow spans of management

Feedback: See Height of Organization Chart

The orderly arrangement of group efforts to provide unity of action in the
pursuit of a common purpose is:
Correct Answer: coordination

Selected Answer: a subsystem of the overall management system

Which of the following would be a factor that would have the tendency to
Selected Answer: subordinates have complex tasks




or development of one's potential, Maslow would say the individual is being
motivated by:

Correct Answer: Alderfer

Selected Answer: intrinsic rewards

According to Maslow's Hierarchy of Needs, once someone has fulfilled his
social needs, he would then be motivated to meet his:
Selected Answer: esteem needs



requiring them to perform only one simple and specialized job over the long
run is:
Selected Answer: job rotation

In Likert's Management System, which management style can be
categorized by a lack of confidence or trust in subordinates, with the bulk of
all decision-making being done at the top of the organization?

Selected is determined by the perceived value of the result of

Answer: performing a behavior and the perceived probability the
behavior will cause the result
Correct is determined by the perceived value of the result of


The most fundamental motivation theory that begins with an individual
feeling a need is:




Selected Answer: make jobs more interesting

What changes could occur in the organization if the stress created by a
change is significant?



Which of the following is NOT a guideline for reducing the resistance to
change?
Selected Answer: change should be made as quickly as possible
Correct Answer: change should be made as quickly as possible

A type of organizational change that emphasizes modifying certain aspects
of organization members to increase organizational effectiveness is:

Selected Answer: a project organization


directly influenced by personal beliefs?
Selected Answer: behavior
Feedback: See Theory of Reasoned Action

The part of attribution that focuses on the extent to which they believe the
person being observed would behave consistently when faced with different
situations is:


Which element of an attitude includes information and beliefs about a
Selected Answer: cognitive

Selected a person's beliefs and social norms that influence

Answer: intentions
Correct a person's beliefs and social norms that influence

Answer: intentions

If a manager provides a monetary incentive for goal attainment, he or she is
using:

Consistently providing personnel activities that are highly valued by
employees will in the long run improve attitudes, intentions, and behaviors.
This management philosophy is also known as the:
Selected Answer: human resource approach



Which of the following is NOT one of the main areas addressed by theories
developed to explain the primary determination of employee attitudes?

The unconscious tendency to assign one's own traits, motives, and attitudes
to others is:
Selected Answer: projection
Correct Answer: projection

Obstacles to the delegation process can be classified into all of the
following categories EXCEPT:
Selected Answer: obstacles related to the subordinate
Correct Answer: obstacles related to the task
Feedback: See Obstacles to the Delegation Process

According to Barnard, to enhance the probability of acceptance,
communication channels should be:

A listing of specific activities that must be performed to accomplish some
task or job is a:


All of the following should be done by staff personnel to reduce line-staff
conflict EXCEPT:
Selected all of the above should be used by staff personnel to

Answer: reduce line-staff conflict
Correct all of the above should be used by staff personnel to


Which of the following would be least likely to enhance acceptance of a
managers commands?
Selected Answer: use of informal communication channels
Correct Answer: use of informal communication channels

Selected Answer: line, staff, and functional

All of the following should be done by line personnel to reduce line-staff
conflict EXCEPT:
Selected neither of these should be used by line personnel to

Correct neither of these should be used by line personnel to


A situation in which more than one individual is responsible for the same
activity is:
Selected Answer: overlapping responsibilities

If speedy decision-making is essential to an organization, the organization
should:
Selected Answer: be decentralized

Selected watching the nonverbal response of the destination to

Answer: the message
Correct watching the nonverbal response of the destination to

Answer: the message


Which form of communication is primarily used for coordinating various
activities?
Selected Answer: lateral organizational communication
Correct Answer: lateral organizational communication

Which of the following statements is most accurate regarding nonverbal
communication:
Selected nonverbal communication usually contains more

Answer: meaning than verbal communication
Correct nonverbal communication usually contains more





For the 500 most common words in our language, each word has, on
average:

Selected serves the self-interests of the people involved in the

Answer: grapevine
Correct serves the self-interests of the people involved in the
Answer: grapevine

communication"?
Selected do not communicate if the destination will resist the

Answer: message
Correct do not communicate if the destination will resist the

Answer: message

The managerial activity aimed at bringing organizational performance up to
the level of the performance standards is:

following EXCEPT:
Selected managers should only consider their own department

Answer: or unit
Correct managers should only consider their own department

Answer: or unit



The systematic effort to compare performance to predetermined standards
in order to determine whether performance is in line with those standards,
or needs to be corrected is:

Marsha recently implemented a control system designed to control the
number of paper clips used per week by each employee, as a method of
controlling costs. This is an example of a manager creating barriers to
control through:


A manager who purposefully does personal favors for others is attempting
to increase her:
Selected personal power through creating a sense of obligation

Answer: to the manager
Correct personal power through creating a sense of obligation

Answer: to the manager

Who needs to have a working knowledge of how the control process
operates?

acknowledged, accepted, and viewed as significant contributors to the
entirety is termed:
Selected Answer: pluralism

When management implements appropriate legal approaches but stops short
of developing a truly multicultural organization:


Which approach to cultural diversity focuses on how interpersonal skills and
attitudinal changes relate to organizational performance, and is also the most
effective approach to pluralism?
Selected Answer: the multicultural approach

The six key strategies raised by the Hudson Institute report for modern
managers suggest:
Selected Answer: increased diversity will decrease organizational profit
Correct Answer: organizations need to become more inclusive

According to Morrison, all of the following are advantages of diversity
EXCEPT:
Selected Answer: distance from customers


The group of people who possess fewer granted rights and lower status in an
organization are the:

When a majority group member experiences inequities as a result of
Selected Answer: reverse discrimination


Selected pressures employees who do not belong to the



A graphic decision-making tool used to evaluate decisions containing a
series of steps is known as:


Selected a traditional decision-making technique appropriate for

Answer: nonprogrammed decisions
Correct a traditional decision-making technique appropriate for


orientation?

After the identification of an existing problem, the next step in the
decision-making process is:
Selected Answer: listing alternative solutions

Decision-makers who feel they are commodities and are only as valuable as

According to Chester Barnard, which of the following is NOT a means by
which organizational problems are brought to the attention of managers?

The group decision-making process that offers the advantage of collecting
input from members who are geographically separated is:

alternatives is:


Selected Answer: identify an existing problem

The Classical Approach has been criticized as not placing enough emphasis
on all of the following areas EXCEPT:
Feedback: See Limitations of the Classical Approach

Selected enhance organizational success by building

Answer: appropriate relationships
Correct enhance organizational success by building

Answer: appropriate relationships


Which approach to management emphasizes organizational efficiency to


The main challenges of using the contingency approach are all of the
following EXCEPT:
Selected choosing the appropriate management science

Answer: technique
Correct Answer: choosing the appropriate management science

technique

Which of the following researchers has made the greatest contribution to
the human relations movement?


Which scientific management contributor advocated a bonus system if
workers exceeded their daily production?



Of the following scientific management contributors, which would be
considered as being the most concerned with the human side of production?

Selected which social responsibilities to pursue, and how to
Answer: do so
Correct Answer: which social responsibilities to pursue, and how to

do so

A major argument against business performing socially responsible
activities is that:
Selected Answer: it violates profit maximization
Correct Answer: it violates profit maximization

Which piece of federal legislation requires business to adhere to certain
socially responsible environmental standards?

involving positive and negative outcomes of social responsibility, which of
the following was NOT classified as a positive outcome?
Selected Answer: increased government regulation

action, division management should be:
Selected none of the above, division management should not be

Answer: involved until phase 3
Correct none of the above, division management should not be

Answer: involved until phase 3

All companies should take social responsibility measurements in all of the
following areas EXCEPT:

action, chief executives should be:
Selected Answer: changing performance expectations

Top management attempts to obtain the commitment of organization
members to live up to a social obligation during which phase of converting
organizational policies on social responsibility into action?
Selected Answer: phase 2
Correct Answer: phase 3
Feedback: See Converting Organizational Policies on Social

Responsibility into Action

EXCEPT:
Selected making rules that are retroactive as well as

Answer: prospective
Correct Answer: making rules that are retroactive as well as

prospective

A management tool that furnishes broad guidelines for channeling
management thinking concerning social responsiveness is:
Selected Answer: a strategic plan
Correct Answer: a policy
Feedback: See Converting Organizational Policies on Social

Responsibility into Action

The best-known argument against business performing socially responsible
activities is proposed by:
Selected Answer: Milton Friedman

Selected carrying out the process is time consuming and

Answer: requires additional paperwork
Correct carrying out the process is time consuming and



Breaking an organizational objective down into subobjectives so individuals
at different levels of the organization know what they must do is:

Which of the following is NOT a guideline for establishing quality
objectives?
Selected Answer: set objectives as subjectively as possible



Which of the following is an accurate statement in reference to
management-by-objectives?
Selected managers and workers meet to agree on worker

Answer: objectives
Correct Answer: managers and workers meet to agree on worker

objectives

Selected minimize risk by reducing the uncertainties

Correct minimize risk by reducing the uncertainties


others?
Selected Answer: list alternative ways of reaching objectives
Correct Answer: list alternative ways of reaching objectives

Selected Answer: put the plans into action
Correct Answer: put the plans into action


When a manager is not reaching organizational goals but is not wasting
resources, they would most likely be considered:

The management function concerned with the assigning of tasks to various

Marilyn is a manager for a large insurance company. She is 51 years old
and appears to have reached a point in her career at which there is little
growth. She has most likely reached which stage of her career?

The degree to which organizational resources contribute to productivity is:
Selected Answer: efficiency

Selected Answer: planning skill
Feedback: See Management Skill

The process of choosing tasks that must be performed to attain
organizational goals, outlining how the tasks must be performed, and
indicating when they should be performed is:

When Peters and Waterman recommend that organizations "stick to their
knitting," they are really recommending that organizations:

The management skill that is most important for lower (supervisory) levels
of management is:


When managers gather information that measures recent performance
within the organization, then compare present performance to established
performance standards, and then try to find new ways of improving
production through organizational modifications, they are performing:

As a manager moves from lower-level management to upper-level
management:

Which of the following countries would NOT be considered part of the
evolving Pacific Rim?

Organization members who are citizens of the country where the facility of
a foreign-based organization is located are:
Selected Answer: host-country nationals

Managers can help ensure any management action is ethical if it does which
of the following?

When management is considering the problem of how to compare profits
generated by organizational units located in different countries, it is
practicing:

If a company in Israel grants its rights to a brand distributor in the United
States, the Israeli company has entered into:
Selected Answer: a license agreement

One of the methods of ensuring managerial success in international business
is to:
Selected Answer: train repatriates prior to entering a foreign country
Feedback: See Preparing Expatriates for Foreign Assignment

An organization that has significant operations in more than one country
and carries out its activities on an international scale that disregards national
boundaries is a/an:
Selected Answer: multinational organization
Correct Answer: multinational organization

Organization members who are citizens of one country and work in another
Selected Answer: third-country nationals
Correct Answer: third-country nationals


nationals are:
Selected Answer: culture and repatriation

The United States, Mexico, and Canada are all members of the North
American Free Trade Agreement. This agreement is an example of :

A relatively formal sales forecasting method that gathers, evaluates, and
summarizes expert opinions as the basis for the forecast is the:

If, when selecting a site for a new plant, you were interested in what
competitive situation exists at the site, you would most likely be concerned
with which of the following areas:

A straightforward method of predicting future sales levels primarily by
asking appropriate managers within the organization to give their opinions
on what will happen to sales in the future is:

Which of the following products may never reach the decline stage of the
product life cycle?
Selected Answer: a new car



Standing plans and single-use plans are examples of which dimension in
planning?

Selected Answer: standing plan

To have a successful standing plan program, which of the following have to
be mutually supportive?
Selected Answer: all three have to mutually supportive



The component of the operating environment that is composed of those
with whom an organization must battle in order to obtain resources is the:

Correct Answer: dog

XYZ college wants to deliver quality education to prepare its students for
both continuing education and the work environment. This is an example of
a/an:
Selected Answer: mission statement

Which of the following steps in the strategy management process should
come last?

Selected Answer: growth of the market

environment is:

Which of the following statements accurately reflects the relationship
between mission and objectives?
Selected the objectives reflect and flow naturally from the

Answer: mission
Correct Answer: the objectives reflect and flow naturally from the
mission

The first step of strategy management is designed to:
Selected pinpoint environmental factors that can influence the

Correct pinpoint environmental factors that can influence the


objectives is:
Selected Answer: strategy

In strategic planning, managers try to determine what their organization
should do to be successful:


Which of the following is a component of an organization's general
environment?

Which of the following decision-making conditions exists when the
decision-maker has only enough information to estimate how probable the
outcome of implemented alternatives will be?
Selected Answer: the risk condition


Oliver believes that any decision he makes must enhance his status, image,
and power within the organization. His decision-making orientation can be
classified as:


A graphic decision-making tool used to evaluate decisions containing a series
of steps is known as:

All of the English teachers in our local high school have agreed upon the
standards that must be achieved in order to graduate. Most likely this
Selected Answer: by the Delphi technique


Decisions are normally categorized as:
Selected Answer: programmed or nonprogrammed
Correct Answer: programmed or nonprogrammed

When decisions are reached using probability theory, the alternative normally
chosen is the one with:
Selected Answer: the highest expected value

Correct Answer: the highest expected value

Selected Answer: EV = income x probability

alternatives is:

Which of the following is NOT an important qualification of planners?
Selected they must have technical skills but not the other
Answer: managerial skills
Correct they must have technical skills but not the other
Answer: managerial skills


Selected the process has no effect on worker commitment

Answer:
Correct carrying out the process is time consuming and

Feedback: See Factors Necessary for a Successful MBO Program




Breaking an organizational objective down into subobjectives so individuals

Which of the following is a suggested basis for evaluating the performance
of the organizational planner?

Alternatives to reach an organizational objective are based on assumptions
called:

Olive's company wants to provide the highest quality customer service in

Selected Answer: choosing the best alternative
Feedback: See The Planning Subsystem

Which of the following statements concerning a business code of ethics is
false?
Selected it is an informal statement that acts as a guide for

Answer: internal decision making (, difficult)
Correct it is an informal statement that acts as a guide for

Answer: internal decision making (, difficult)

EXCEPT:
Selected making rules that are retroactive as well as

Answer: prospective
Correct Answer: making rules that are retroactive as well as

prospective
According to Lipson, a desirable and socially responsive approach to
meeting social obligations does all of the following EXCEPT:
Selected ensures that social responsibility is the sole

Answer: responsibility of top management
Correct ensures that social responsibility is the sole

Answer: responsibility of top management

The process of measuring the present social responsibility activities of an
Selected Answer: a social audit
Correct Answer: a social audit

action, chief executives should be:
Selected Answer: changing performance expectations

Selected which social responsibilities to pursue, and how to

Answer: do so
Correct Answer: which social responsibilities to pursue, and how to

do so

Correct Answer: phase 3

Irrespective of which argument or combination of arguments particular
managers embrace, they generally should make a concerted effort to do all
Selected perform federally legislated activities that are also

Answer: economically feasible
Correct perform federally legislated activities that are also

Answer: economically feasible

The process of guiding the activities of organization members to help attain
the organization's social responsibility objectives is:

The best-known argument against business performing socially responsible
Selected Answer: Milton Friedman

If you would feel uncomfortable explaining to a national television
audience why you took a particular action, the behavior was probably not
ethical according to which of the following ethical standards?

If someone by the name of Pat was employed as a doctor and you
immediately assumed the doctor was male, you would most likely be falling
victim to:

Selected establishing task forces or committees to explore

Correct establishing task forces or committees to explore


The belief that one's own group, culture, country, or customers are superior
to others is:
Selected Answer: ethnocentrism

If one group only accounted for 10% of the employees, but held command
over decision-making power and controlled resources and information, they
would be considered the:





The group of people who possess fewer granted rights and lower status in
an organization are the:
Feedback: See Majority or Minority Group



Which of the following is one of Sonnenfeld's findings concerning older
workers?
Selected Answer: many are high performers

At which of Donaldson's stages of managing a diverse workforce is a
manager most effective in dealing with a diverse workforce?


A bar graph with time on the horizontal axis and the resource to be
scheduled on the vertical axis is called:

product life cycle?

Which of the following techniques would be most appropriate when
comparing site differences among foreign countries?

A sales forecasting method that predicts future sales levels primarily by
asking appropriate salespeople for their opinion on what will happen to
sales in the future is:

When nearly everyone who wants the product has it, and sales are due to
replacing a worn-out product, the product is in which life-cycle stage?
Selected Answer: saturation

In a PERT network, the sequence of events and activities requiring the
longest period of time to complete is the:
Selected Answer: critical path
Correct Answer: critical path

In the stages of the product life cycle, which stage typically follows the
maturity stage?

A standing plan that designates specific required action, indicates what
organizational members should or should not do, and allows no room for
interpretation is a:
Selected Answer: procedure

Correct Answer: rule
Feedback: See Standing Plans: Policies, Procedures, and Rules

Selected it does not contain any information about the

Correct it does not contain any information about the


In the human resource planning process, which of the following steps
immediately follows determining the human resource requirements?
Selected Answer: taking a human resource inventory
Correct Answer: taking a human resource inventory

The process of bringing individuals who have been working abroad back to
their home country and reintegrating them into the organization's
Selected Answer: repatriation

Selected Answer: transnational organization

The greatest percentage (40%) of the 10 largest multinationals in the United
States are involved in:
Selected Answer: energy
Correct Answer: energy

A country in which an investment is made by a foreign company is termed
a:

Selected The growth rate of foreign investment in the U.S. has

Answer: slowed in the 1990s
Correct The growth rate of foreign investment in the U.S. has

Answer: slowed in the 1990s

The United States, Mexico, and Canada are all members of the North
American Free Trade Agreement. This agreement is an example of :

nationals are:
Selected Answer: expatriation and repatriation
Feedback: See Types of Organization Members Found in Multinational

Corporations

Selected Answer: host-country national

Which of the following stages of multinationalization would you expect to
find after the others?

When management is considering the problem of how to compare profits
generated by organizational units located in different countries, it is
practicing:

Which of the following attitudes is generally considered most appropriate
for long-term organizational success?


Which of the following would Ludwig Von Bertalanffy identify as a closed
system?

Which approach to management emphasizes organizational efficiency to


Which of the following researchers has made the greatest contribution to
the human relations movement?
Selected Answer: Lillian Gilbreth
Feedback: See The Human Relations Movement

James believes that if he understands his people and adapts his organization
to them, he will be successful. He would most likely be considered to be a
follower of which of the following management approaches?

Selected Answer: improving the effectiveness of the model
Correct Answer: improving the effectiveness of the model



According to the systems approach, the management system would be
considered:
Selected Answer: an open system

The correct sequence of steps for the scientific method in the management
science approach is:
Selected observe system, construct model, deduce system

Answer: behavior, test system
Correct observe system, construct model, deduce system

Answer: behavior, test system

information from:
Selected the classical, management-science, and behavioral
Correct the classical, management-science, and behavioral


Conceptual skills:
Selected allow top-level managers to see the organization as a

Answer: whole
Correct allow top-level managers to see the organization as a

Answer: whole


Internet-supported tools that best helps management meet organizational
challenges, and thereby enhances organizational goals attainment is termed:

The management skill that is most important for lower (supervisory) levels
of management is:

management:

When a manager achieves assigned organizational objectives without
Selected Answer: effective and efficient

When an individual loses interest in his career, fails to keep his job skills
updated, and suffers a lack of productivity, he has most likely entered which
stage of his career?

termed:



The process of reaching organizational goals by working with and through
people and other resources is termed:
Selected management (The Management Process: Management

Answer: Functions, easy)
Correct management (The Management Process: Management

Answer: Functions, easy)

Selected Answer: star
Correct Answer: dog

If an organization wanted to determine if it was achieving its goals or
whether the level of progress was satisfactory, which critical question
should be asked?

An SBU with a large market share of a low-growth market is a:
Selected Answer: cash cow


Mary has just formulated a budget for the coming year. This would most
likely be categorized as:
Selected Answer: intermediate planning
Correct Answer: tactical planning
Feedback: See Tactical Planning

Which of the following is an accurate statement concerning tactical
planning?
Selected Answer: tactical plans are more detailed than strategic plans

The relative degrees of worth that society places on the way in which it
functions and exists are:
Selected Answer: social values


Selected all of the above are ways an organizational mission can

Answer: increase the probability the organization will be successful
Correct all of the above are ways an organizational mission can
Answer: increase the probability the organization will be successful

environment is:

In strategic planning, managers try to determine what their organization
should do to be successful:


Correct Answer: stress that may be created

production and a low concern for people is at which position on the
managerial grid?
Correct Answer: 9,1

Managers design and implement virtual offices for all of the following
reasons EXCEPT:
Selected Answer: to build a positive corporate culture

Selected Answer: a project organization


Selected Answer: organizational change
Feedback: See People Change

When a worker works out of his or her car during the entire workday, the
worker is considered:

According to Hellriegel and Slocum's model, which of the following
combinations would most likely lead to high survival and growth?
Selected Answer: high stability and high adaptability

Organizational change is a prerequisite for long-term organizational success.
Another prerequisite is ____________.

Strategies for motivating employees include all of the following EXCEPT:
Selected Answer: Alderfer's ERG Theory

A reward that consists of the elimination of an undesirable consequence of
behavior is:

Motivation theories that emphasize how individuals are motivated are:
Selected Answer: process theories
Correct Answer: process theories

Which of the following motivation theories focuses on the personal and
natural development of people to explain human needs?

or development of one's potential, Maslow would say the individual is being
motivated by:
Selected Answer: social needs

People with a high need for achievement are more likely to set goals that
are:

If Joe feels inequity because he feels Tim received a promotion that he


All of the following are advantages of flextime EXCEPT:
Selected ease of scheduling meetings and coordinating
Answer: projects
Correct Answer: ease of scheduling meetings and coordinating

projects

The part of attribution that focuses on the extent to which managers believe
the person being observed behaves in a similar fashion when confronted on
other occasions with the same or similar situations is:
Selected Answer: consistency
Correct Answer: consistency

Which element of an attitude includes information and beliefs about a
Selected Answer: cognitive

Which theory developed by Martin Fishbein states when a behavior is a
matter of choice, the best predictor of the behavior is the person's intention
to perform it?
Selected Answer: the theory of reasoned action
Correct Answer: the theory of reasoned action

When a manager allows one particular aspect of a subordinate's behavior to
influence his or her evaluation of all other aspects of that subordinate's
behavior, it is known as:
Selected Answer: the halo effect

EXCEPT:
Selected Answer: ignoring individual differences among subordinates

directly influenced by personal beliefs?
Selected Answer: attitudes toward the behavior

The perceived fairness of a performance appraisal system that influences
promotions and pay raises is:
Selected Answer: procedural justice
Correct Answer: procedural justice

Which of the following is NOT one of the main areas addressed by theories
developed to explain the primary determination of employee attitudes?



Feedback: See Fundamental of Controlling

attainment are:
Selected Answer: problems


Marsha recently implemented a control system designed to control the
number of paper clips used per week by each employee, as a method of
controlling costs. This is an example of a manager creating barriers to
control through:

following EXCEPT:

Answer: or unit
Correct managers should only consider their own department

Answer: or unit

A manager who calculates that his profit is 5% less this year than last year
is utilizing:



The initial attraction and screening of the supply of prospective human
resources available to fill a position is:

The process of developing qualities in human resources that will enable
them to be more productive is:





Under which one of the following methods of performance appraisal is it
impossible to have two people with the same rating?
Selected Answer: employee comparisons

Selected a continuing activity that provides feedback to

Correct a continuing activity that provides feedback to



The Wikstrom-developed form that is people-oriented and presents a
composite view of individuals management considered significant to
human-resource planning is:
Selected Answer: the management manpower replacement chart

follows training?
Selected Answer: selection

Selected Answer: BE = FC/(P-VC)

Which of the following process strategies would be most appropriate for the
auto industry?
Selected Answer: repetitive process
Correct Answer: repetitive process

Operational tools used to establish labor standards useful for planning,
Selected work measurement methods (Operational Tools in
Answer: Human Resource Strategy, difficult)
Correct work measurement methods (Operational Tools in

Answer: Human Resource Strategy, difficult)

The relationship between the total amount of goods or services being
Selected Answer: productivity

Tom's company repairs machines only after they have malfunctioned. This
is a:
Selected Answer: pure-breakdown policy



Selected establish standard or planned labor and material

Answer: costs
Correct Answer: establish standard or planned labor and material

costs


Five styles of decision-making, ranging from autocratic to group, are
identified in the:

the:

Selected a manager's leadership style will be effective only if it is

Answer: appropriate for the maturity level of the followers
Correct a manager's leadership style will be effective only if it is

Answer: appropriate for the maturity level of the followers

The leadership theory hypothesizing that in any given leadership situation,
success is determined primarily by: (1) the degree to which the task
performed by the followers is structured, (2) the degree of position power
possessed by the leader, and (3) the type of relationship between the leader
and the followers is:

Which approach to leadership suggests successful leadership requires a
unique combination of leaders, followers, and leadership situations?

Selected Answer: leaders making decisions

Which of the following is most consistent with the research conducted on
the Michigan leadership model?
Selected employee-centered behavior always leads to improved

Answer: performance
Correct employee-centered behavior is always preferred by

Answer: employees
Feedback: See The Michigan Studies

Selected inspires organizational success by affecting followers'

values
Correct inspires organizational success by affecting followers'
values

Leaders who identify inappropriate behavior in followers and suggest how
they might correct that behavior fall into the category of:
Selected Answer: coaching leadership

Understanding the grapevine is a prerequisite for a complete understanding
of organizational communication because:
Selected 70% of all organizational communication flows

Correct 70% of all organizational communication flows


Which of the following would be considered a nonverbal form of
communication?


Which of the following is the first and last of the ten commandments for
good listening?
Selected Answer: stop talking
Correct Answer: stop talking



Selected Answer: utilize suggestion systems
Correct Answer: utilize suggestion systems

In order to try to minimize the microbarrier to communication known as
perception, managers should:
Selected Answer: try to send messages with precise meanings
Correct Answer: try to send messages with precise meanings

In interpersonal communication, the destination's reaction to a message, is
known as:
Selected Answer: feedback

Feedback: See Communicating

The main components of Weber's bureaucracy include all of the following
EXCEPT:
Selected impersonal relationships among organizational

Answer: members
Correct Answer: task duplication
Feedback: See Classical Organizing Theory


Which one of the following is NOT one of the four primary forces
influencing formal structure?



Which of the following is NOT one of Henri Fayol's 16 general guidelines
for organizing resources?
Selected Answer: reduce the importance of controls
Correct Answer: reduce the importance of controls

Which of the following statements would be most accurate if subordinates'
activities were very similar?
Selected Answer: there could be a large span of control


Fayol calls a communication channel extending from one organizational
Selected Answer: the command principle
Feedback: See Scalar Relationships

Which of the following is least likely to occur at the control stage of formal
group development?
Selected Answer: members are oriented toward diverse goals


Which of the following is the correct sequence of the stages of group
development?
Selected acceptance, communication/decision-making,

Correct acceptance, communication/decision-making,


To influence the type of culture that exists within an organization a manager
must first:
Selected Answer: determine what culture would be appropriate
Correct Answer: determine what culture would be appropriate

An organizational team established to help eliminate a specified problem
within the organization is a:


Which of the following is a procedural step that could be taken to increase
the probability a committee will be successful?
Selected Answer: specifying the authority of the committee

A task group used in organizations to achieve greater organizational
flexibility or to cope with rapid growth is a:
Selected Answer: command group
Correct Answer: work team
Feedback: See Work Teams

Selected Answer: committees improve the quality of decision-making
Correct Answer: committees improve the quality of decision-making

activity is:

Which of the following is a correct statement concerning responsibility?
Selected responsibility cannot be delegated or passed on to a

Answer: subordinate
Correct responsibility cannot be delegated or passed on to a

Answer: subordinate

The management philosophy that states individuals will be held liable for
how well they use their authority or perform their activities, and will be
rewarded or punished for doing so is:
Selected Answer: accountability

When a minimal number of job activities and authority are delegated to
subordinates, the organization is:
Selected Answer: motivated
Correct Answer: centralized
Feedback: See Centralization and Decentralization

managers commands?
Correct Answer: use of informal communication channels



Selected assign specific duties, grant authority, and create

Answer: accountability
Correct assign specific duties, grant authority, and create


All of the following should be done by line personnel to reduce line-staff
conflict EXCEPT:
Selected neither of these should be used by line personnel to

Correct neither of these should be used by line personnel to

Question 2 0 out of 1 points The four-way ethics test includes:
Selected are you acting in a way you would expect others to act toward you?
Answer:
Correct Answer: is the decision truthful, fair to all concerned, beneficial to all
concerned?
Question 96 0 out of 1 points Which of the following is generally NOT considered

a way for dual-career couples to deal with career difficulties?
Selected Answer: consciously facilitate mutual career advancement
Correct Answer: assigns specific duties for each person to be responsible for
Feedback: See How Dual-Career Couples Cope
Question 61 0 out of 1 points Fiedler suggests when there is a mismatch between

the type of situation in which leaders find themselves, and the leaders style of leadership:
Selected Answer: the leaders should be flexible enough to adapt to the new situation
Correct Answer: leaders should shift to situations for which they are best suited
MGT101-HK1. PRINCIPLES OF MANAGEMENT (MGT101-HK1) > EXAMS >

REVIEW ASSESSMENT: FINAL EXAM
User Shing Kwai Tony Kwan
Submitted 6/21/11 1:54 PM
Name Final Exam
Status Completed
Instructions

Selected Answer: getting things accomplished through people

solved will:
Selected find it extremely difficult to be a successful



Situational theories of leadership, except for Fiedler's theory, are all
based upon the concept of:
Selected how to transform an organization and an

Answer: individual
Correct Answer: leader flexibility

Five styles of decision-making, ranging from autocratic to group, are
identified in the:

According to the OSU studies, the behavior that reflects friendship,
mutual trust, respect, and warmth in the relationship between leader
and follower is:
Correct Answer: consideration behavior

Generally, except for which of the following, managers increase their
success by allowing subordinates more freedom in making decisions
when the subordinates have:

According to the characteristics of the emerging leader versus
characteristics of the manager, which of the following would be
associated with the leader?
Selected Answer: independent


Selected inspires organizational success by affecting

Answer: followers' beliefs in what an organization should be, as
well as their values
Correct inspires organizational success by affecting

Answer: followers' beliefs in what an organization should be, as
well as their values


Selected assign specific duties, grant authority, and

Answer: create accountability
Correct assign specific duties, grant authority, and

Answer: create accountability

same activity is:

When staff personnel are seen to be suppliers and line personnel as
customers, staff personnel are performing which role?
Selected Answer: the service role

EXCEPT:

Selected Answer: delegation

Selected Answer: line authority

Obstacles that make delegation within an organization difficult or
even impossible can be classified as:

All of the following are guidelines for making effective delegation
EXCEPT:
Selected closely supervise employees as they pursue

Answer: delegated tasks
Correct closely supervise employees as they pursue

Answer: delegated tasks

Selected Answer: evaluating plans for completeness

The organizing function of management is most accurately described
as:
Selected a subsystem of the overall management

Answer: system
Correct Answer: a subsystem of the overall management

system

Selected Answer: all of the above are correct

The process of establishing orderly uses for all the organization's
resources is:

A unique group of resources established by management to perform
some organizational task is:
Selected Answer: a department
Correct Answer: a department


Selected is characterized by broad spans of

Answer: management
Correct Answer: is characterized by broad spans of

management

What was Graicunas' main contribution to the fundamentals of
organizing?
Selected he pointed out that span of management is an
Answer: important and far-reaching consideration for the
organization
Correct he pointed out that span of management is an

Answer: important and far-reaching consideration for the
organization

When an organization manufactures many different types of products,
and it has become difficult to coordinate management activities across
the organization, the appropriate form of departmentalization is:
Selected Answer: function
Correct Answer: product


Selected was formed by management to perform

Correct was formed by management to perform



Selected Answer: traditions



Selected committees improve the quality of

Correct committees improve the quality of


A work team composed of people from different functional areas of
the organization who are all focused on a specified objectives is a:

Which of the following is least likely to occur at the control stage of
formal group development?
Selected Answer: members are oriented toward diverse goals



All of the following are classroom techniques for developing skills
EXCEPT:
Selected Answer: neither of the above
Correct Answer: neither of the above



Correct a continuing activity that provides feedback to


Correct Answer: the readership of certain publications

According to the Pregnancy Discrimination Act, employers must treat
pregnancy as:
Selected Answer: a medical disability

The process of developing qualities in human resources that will
enable them to be more productive is:

Selected view the appraisal process as a means of






Operational tools used to establish labor standards useful for
planning, control, productivity improvements, and compensation are:
Selected work measurement methods (Operational Tools

Answer: in Human Resource Strategy, difficult)
Correct work measurement methods (Operational Tools

Answer: in Human Resource Strategy, difficult)

competitive location for its headquarters, manufacturing, services,
and distribution activities is a:
Selected Answer: location strategy



W. Edward Deming began his work in quality and continuous
improvement in:
Selected Answer: Japan

Correct Answer: Japan

Which one of the following is NOT a key notion in operations
management?
Selected it is an operational plan of action aimed at

Answer: providing the organization with the right facilities to
produce the needed output at the right time
Correct it is an operational plan of action aimed at

Answer: providing the organization with the right facilities to
produce the needed output at the right time

An operational plan that focuses on hiring the right employees for a
job is

The ratio that is calculated by dividing sales by inventory (measured
in dollars) is the:

Selected produced by the quality assurance department

Answer:
Correct a broad group of activities aimed at achieving

Answer: quality
Feedback: See Quality Assurance

effectiveness are:

unfavorable?
Selected when stress levels are either extremely high or

Correct when stress levels are either extremely high or




The primary advantage of changing a traditional organization into a
matrix organization is that it:
Selected Answer: is flexible
Correct Answer: is flexible

favorable?
Selected Answer: when stress levels are moderate
Correct Answer: when stress levels are moderate

Which of the following statements is most accurate regarding the
research conducted on the managerial grid?
Selected more testing needs to be completed before any

Answer: conclusive statements can be made
Correct more testing needs to be completed before any


When an organization ties together company stakeholders through
e-mail or the Web, it is creating a:

Which of the following forms of a virtual office offers the least
mobility?

average:

Selected serves the self-interests of the people involved

Answer: in the grapevine
Correct serves the self-interests of the people involved

Answer: in the grapevine

Selected Answer: need for increasingly complex information

The person in the interpersonal communication situation who
originates and encodes information to be shared with another person
is:

Which of the following is NOT one of the "ten commandments of
good communication"?
Selected do not communicate if the destination will

Correct do not communicate if the destination will


others is the:

According to Albert Mehrabian, nonverbal factors account for which
percentage of the total impact of an interpersonal communication?
Selected Answer: 50%
Correct Answer: 93%


communication is:
Selected Answer: listening

Selected watching the nonverbal response of the



requiring them to perform only one simple and specialized job over
the long run is:
Selected Answer: job rotation


According to Herzberg, which of the following is needed just to
prevent the employee from becoming dissatisfied with work?

According to Maslow's Hierarchy of Needs, once someone has
fulfilled his social needs, he would then be motivated to meet his:

If an individual is driven to get respect from others, Maslow would
say that person is being motivated by:

Which theory basically proposes managers can be successful with any
set of assumptions about human nature, depending upon the situation?

If Joe feels inequity because he feels Tim received a promotion that
he himself deserved, Joe would be most likely to:

The most fundamental motivation theory that begins with an
individual feeling a need is:


According to Argyris' continuum, as individuals mature they are more
likely to do all of the following EXCEPT:
Selected Answer: have a short-term perspective
Correct Answer: have a short-term perspective

Levels of worth that tend to be broad views of life placed by an
individual on various factors in the environment are:

In which element of an attitude is an intent or desire to behave in a
certain way toward a particular person or object expressed?

dedication and motivation, but when it wasn't well received, she felt it
was due to the ignorance of others. This is an example of:
Selected Answer: the self-serving bias

Why shouldn't managers focus solely on attitudes in their attempt to
change behavior?
Selected attitudes are internal and cannot accurately be

Correct attitudes are internal and cannot accurately be


The basis for goal-setting strategies, which is widely used in the
business world, is:
Selected Answer: cognitive learning

Selected Answer: the path-goal theory

Ben believes that all women are poor drivers. This is a:
Selected Answer: stereotype
Correct Answer: stereotype

If a manager provides a monetary incentive for goal attainment, he or
she is using:

Permanent change in behavior resulting from practice, experience,
education, or training is:
Selected Answer: learning
Correct Answer: learning

A manager who purposefully does personal favors for others is
attempting to increase her:
Selected personal power through creating a sense of

Answer: obligation to the manager
Correct personal power through creating a sense of

Answer: obligation to the manager

Standards that focus on the assistance the organization provides to the
local community are:
Selected Answer: social responsibility standards
Correct Answer: social responsibility standards

The controller would most likely report to which of the following
individuals?

Selected Answer: problem solving

Selected Answer: productivity standards

Selected Answer: prices of products

Because Jamie is the manager, her subordinates do what she says.
This is an example of:

A "secret shopper" that comes into a restaurant and observes the
quality of service and food she receives is an example of:

Question 73 0 out of 1 points Which of the following refers to management's use of

organizational resources in meeting organizational goals?
Selected Answer: management
Correct Answer: effectiveness
Feedback: See Managerial Effectiveness
Question 97 0 out of 1 points The amount of power an individual in an organization

possesses is:
Correct Answer: total power

The belief that one's own group, culture, country, or customers are
superior to others is:
Skip navigation links MGT101-HK2. PRINCIPLES OF MANAGEMENT (MGT101-HK2) >

EXAMS > REVIEW ASSESSMENT: EXAM 1
End navigation links
Review Assessment: Exam 1

User Wing Yan Gloria Yeung
Submitted 5/31/14 8:42 AM
Name Exam 1
Status Completed
Score 82.5 out of 100 points
Instructions
Question 1 text Question 1 2.5 out of 2.5 points
Correct According to Robert L. Katz, managerial success depends primarily upon personality
traits.
Question 1 answers
Selected Answer: Correct False
Correct When a manager achieves assigned organizational objectives without wasting

Question 2 answers
Selected Answer: Correct effective and efficient
Correct The management function concerned with the assigning of tasks to various individuals
or groups within the organization is:
Question 3 answers
Selected Answer: Correct organizing
Correct When managers gather information that measures recent performance within the
organization, then compare present performance to established performance standards, and then try
to find new ways of improving production through organizational modifications, they are
performing:
Question 4 answers
Selected Answer: Correct controlling
Correct The management function concerned with guiding the activities of organization
Question 5 answers
Selected Answer: Correct influencing
Correct If you would feel uncomfortable explaining to a national television audience why you
took a particular action, the behavior was probably not ethical according to which of the following
ethical standards?
Question 6 answers
Selected Answer: Correct none of the above
Question 7 text Question 7 0 out of 2.5 points
Incorrect The measurement of the degree to which the organization is focusing on social
Question 7 answers
Selected Answer: Incorrect the social investment area
Correct The Equal Employment Opportunity Commission investigates and conciliates

employment discrimination complaints based on race, sex, or creed.
Question 8 answers
Selected Answer: Correct True

Correct Organizations characterized by attitudes and behaviors consistent with either the social
responsibility or the social obligation approach are generally more socially responsive than
organizations characterized by attitudes and behaviors consistent with the social responsiveness
approach.
Question 9 answers
Correct The utilization of ethical management practices produces all of the following EXCEPT:
Question 10 answers
Selected Answer: Correct negatively affecting external stakeholders
Correct One way to create an ethical workplace is to appoint a chief ethics officer.
Question 11 answers
Correct The professional ethic is:
Question 12 answers
Selected Answer: Correct take action that would be viewed as proper by a panel of peers
Correct A company that operates essentially within a single country is a/an:
Question 13 answers
Selected Answer: Correct domestic organization

Correct Selling goods and services to another country is called 'importing'.
Question 14 answers
Correct A license agreement is the right granted by one company to another to use its brand
name, technology, product specifications, and so on in the manufacture or sale of goods and
services.
Question 15 answers
Correct Domestic organizations essentially operate within a single country.
Question 16 answers
Correct If Joe is a citizen of Sri Lanka and he lives and works for a company in Brazil, he
Question 17 answers
Selected Answer: Correct expatriate
Correct Which of the following management functions is NOT performed in multinational

corporations?
Question 18 answers
Selected Answer: Correct contriving

Incorrect When a company is providing the expatriate with basic information, such as personal
safety, who to call in an emergency, and how to write a check, the company is providing training
in:
Question 19 answers
Selected Answer: Incorrect cultural adaptation
Correct Today, approximately ________ angel investors provide capital to companies each
year.
Question 20 answers
Selected Answer: Correct 400,000
Correct Commercial and social entrepreneurship differ in terms of performance measure.
Question 21 answers
Correct ________ is the third step of the entrepreneurial process.
Question 22 answers
Selected Answer: Correct Opportunity exploitation
Correct Bank financing occurs when an entrepreneur obtains financing from a financial
institution in the form of a loan.
Question 23 answers

Correct The use of venture capital peaked at about ________ during the dot-com frenzy of
1998-2000.
Question 24 answers
Selected Answer: Correct $100 billion
Correct ________ occurs when a firm proactively seeks to create a new product market position
that competitors have not recognized.
Question 25 answers
Selected Answer: Correct Domain definition
Correct Individuals with extended social networks are more likely to identify potential
entrepreneurial opportunities than those with more narrow social networks.
Question 26 answers
Correct All of the following are advantages of a diverse workforce EXCEPT:
Question 27 answers
Selected Answer: Correct a less resilient workforce when confronted with change
Incorrect Managers who have progressed to Donaldson's "unconscious competence" stage learn
how to interact with diverse groups and cultures by deliberately thinking about how to behave.
Question 28 answers
Selected Answer: Incorrect True

Correct Many of the most significant managerial challenges that lie ahead derive from dramatic
demographic shifts.
Question 29 answers
Incorrect According to The Hudson Institute report, to promote diversity, the United States needs
to accelerate productivity increases primarily in manufacturing industries.
Question 30 answers
Correct Perceptions about the sexes based on what society believes are appropriate behaviors
Question 31 answers
Selected Answer: Correct gender-role stereotypes
Correct According to Ann Morrison, including nontraditional employees in fair competition for
advancement usually decreases the quality of management in the organization.
Question 32 answers
Correct The stress of coping with membership in two cultures simultaneously is known as:
Question 33 answers
Selected Answer: Correct Bicultural stress

Incorrect According to L. Thomas Hopkins, all of the following are important guidelines for
Question 34 answers
Selected Answer: Incorrect possible modification in each part should be weighed in

relation to possible effects on every other part
Correct The management science approach emphasizes the use of the scientific method and
mathematical techniques to solve operational problems.
Question 35 answers
Incorrect The scientific management approach to management emphasizes the "one best way" to
perform a task.
Question 36 answers
Selected Answer: Incorrect False
Correct James believes that if he understands his people and adapts his organization to them, he
will be successful. He would most likely be considered to be a follower of which of the following
management approaches?
Question 37 answers
Selected Answer: Correct behavioral approach
Correct A number of interdependent parts functioning independently of each other are a system.
Question 38 answers

Correct According to Fayol, the concept of increasing the importance of the subordinate role is
known as:
Question 39 answers
Selected Answer: Correct Decentralization
Incorrect With ________, every organizational member understands his or her own job and how
the job fits together to provide final products to the customer.
Question 40 answers
Selected Answer: Incorrect Systems thinking
OK

TOOLS > MY GRADES > VIEW ATTEMPTS > REVIEW ASSESSMENT: EXAM 1
User Shing Wah Edmund Yiu
Name Exam 1
Status Completed
Instructions

Correct Which of the following countries would NOT be considered part of APEC?
Question 1 answers
Selected Answer: Correct Argentina
Correct The one factor that contributes the most to the increased complexity and challenge of
Question 2 answers
Selected Answer: Correct culture
Correct A country in which an investment is made by a foreign company is termed a/an:
Question 3 answers
Selected Answer: Correct host country
Correct Organization members who are citizens of one country and work in another country for
an organization headquartered in still another country are:
Question 4 answers
Selected Answer: Correct third-country nationals
Incorrect Managers should allow expatriates to adjust slowly to the new environment and delay
emphasis on goal attainment as long as possible.
Question 5 answers
Correct International Management is simply the performance of management activities across

national borders.
Question 6 answers
Correct The guideline that underscores the notion that all people deserve an opportunity to
achieve economic advancement and an improved standard of living is called:
Question 7 answers
Selected Answer: Correct Respecting core human rights
Correct When a manager is not reaching organizational goals and is wasting resources, they
Question 8 answers
Selected Answer: Correct inefficient and ineffective
Correct The management skill that is equally important at all organizational levels and shows
Question 9 answers
Selected Answer: Correct human skill
Question 10 answers

Incorrect The management process of controlling is also referred to as motivating, leadership, and
directing.
Question 11 answers
Incorrect Which of the following is a definition of the term management?
Question 12 answers
Selected Answer: Incorrect a process that managers follow in order to accomplish

Correct In most health-care organizations women are considered the majority group.
Question 13 answers
Incorrect Sexual harassment is defined as any unwanted touching of a sexual nature.
Question 14 answers
Correct If, as a new employee, you are sent to a training program to learn more about the norms
and practices of another culture to prepare you to interact with people from that culture effectively,
your company is most likely following which of the following approaches to achieve effective
workforce diversity:
Question 15 answers
Selected Answer: Correct culture-specific approach

Incorrect The major advantage of the "Golden Rule" approach to achieving workforce diversity is
that individuals approach it from their own particular frame of reference.
Question 16 answers
Correct A preconceived judgment, opinion, or assumption about an issue, behavior, individual,

or group of people is:
Question 17 answers
Selected Answer: Correct prejudice
Correct Men can be victims of sexual harassment.
Question 18 answers
Correct The process designed to raise managers' awareness and develop competencies to deal
with the issues involved in managing a diverse workforce is:
Question 19 answers
Selected Answer: Correct diversity training
Question 20 answers
Correct Which of the following is most accurate when describing the management thinking that
emerged as a result of the Hawthorne studies?
Question 21 answers
Selected Answer: Correct the human variable in organizations required much more analysis
Correct An organization that interacts with its environment is a/an:
Question 22 answers
Selected Answer: Correct open system
Incorrect ________ performed motion studies of bricklaying
Question 23 answers
Selected Answer: Incorrect Abraham Maslow
Correct The management science approach began during the Korean War.
Question 24 answers
Correct Triangular management is a management approach that emphasizes using information

from:
Question 25 answers
Selected Answer: Correct the classical, management-science, and behavioral schools of

thought
Correct The basic challenge of the contingency management approach is the ability to choose
the management tactics that are best suited to the situation.
Question 26 answers
Correct All companies should take social responsibility measurements in all of the following
areas EXCEPT:
Question 27 answers
Selected Answer: Correct the public opinion area
Correct According to the model presented in the textbook regarding how social responsibility
activities can be handled as part of the overall planning process of the organization, environmental
forecasts result in:
Question 28 answers
Selected Answer: Correct long-run plans
Correct The social audit process monitors, measures, and appraises all aspect of an
organization's social responsibility performance.
Question 29 answers
Incorrect An argument against business performing social responsibility activities states these
activities are unethical because they compel mangers to spend money on some individuals that
rightfully belongs to other individuals.
Question 30 answers
Correct According to the flowchart identified in the text, for managers to achieve and maintain
a high level of social responsiveness within an organization, they should pursue:
Question 31 answers
Selected Answer: Correct those responsibilities their organization possesses and has a right
to undertake
Correct According to Friedman, business:
Question 32 answers
Selected Answer: Correct has primarily economic goals
Correct The process of measuring the present social responsibility activities of an organization
through the monitoring, measurement, and appraisal of all an organization's social responsibility
performance is:
Question 33 answers
Selected Answer: Correct a social audit
Question 34 answers

year.
Question 35 answers
Correct Research suggests that approximately 75% of new organizations are started by
entrepreneurial teams rather than individuals.
Question 36 answers
Correct Domain definition occurs when a firm proactively seeks to create a new product market
position that competitors have not recognizes.
Question 37 answers
Incorrect Which of the following is the correct process in the stages of entrepreneurship?
Question 38 answers
Selected Answer: Incorrect Opportunity identification, opportunity exploitation,

opportunity evaluation
Incorrect When analyzing entrepreneurial opportunities, the opportunity identification step is,
"Where the rubber meets the road," and often presents a difficult challenge.
Question 39 answers

Correct ________ refers to the activities and investments committed to gain returns from the
new product or service arising from the opportunity.
Question 40 answers
Selected Answer: Correct Exploitation
OK

User Wing Chi Cheng
Name Exam 1
Status Completed
Instructions
Correct ________ is a preconceived judgment, opinion or assumption about an issue.
Question 1 answers
Selected Answer: Correct Prejudice

Question 2 answers
Incorrect "Token" employees are always given very high visibility in an organization.
Question 3 answers
Incorrect Which of the following represents the lowest degree of organizational commitment to
multiculturalism?
Question 4 answers
Selected Answer: Incorrect enforcing external policies
Correct Which approach to cultural diversity focuses on how interpersonal skills and attitudinal
changes relate to organizational performance, and is also the most effective approach to pluralism?
Question 5 answers
Selected Answer: Correct the multicultural approach
Correct Diversity is the degree of basic human differences among a given population.
Question 6 answers
Correct If a company effectively implements affirmative action and EEOC policies, provides
ongoing education and training programs pertaining to diversity, and ties management rewards to
success in meeting diversity goals and addressing diversity issues, they would most likely be
classified as:
Question 7 answers
Selected Answer: Correct implementing adequate programs
Correct Scientific management can be broken down into two distinct areas. Which of the
following researchers would NOT be considered a major contributor to the lower-level
Question 8 answers
Selected Answer: Correct Henri Fayol
Incorrect Management science techniques are normally applied to management problems that are
fairly simple and straightforward.
Question 9 answers
Correct Which management approach emphasizes the use of the scientific method and
Question 10 answers
Selected Answer: Correct management science
Correct According to Fayol, the right to give orders and the power to exact obedience is:
Question 11 answers
Selected Answer: Correct authority

Correct The behavioral approach to management emphasizes increasing production through an

understanding of people.
Question 12 answers
Correct An organization that emphasizes systematic problem solving, experimenting with new
ideas, and learning from past experiences and the experiences of others is referred to as a/an:
Question 13 answers
Selected Answer: Correct learning organization
Correct The pioneer of administrative theory in the comprehensive analysis view of

management was:
Question 14 answers
Incorrect ________ occurs when firms develop new culture, processes, or structures to support
new product innovations in current markets as well as with existing products in new markets.
Question 15 answers
Selected Answer: Incorrect Organized rejuvenation
Incorrect Which of the following is NOT a type of opportunity identified by Schumpeter?
Question 16 answers
Selected Answer: Incorrect New products or services

Correct Feasibility analysis helps entrepreneurs understand whether an idea is practical.
Question 17 answers
Correct Opportunities may sometimes arise from the discovery of new geographical markets in
which new customers will value a new product or service.
Question 18 answers
Incorrect ________ occurs when a firm proactively seeks to create a new product market position
Question 19 answers
Selected Answer: Incorrect Strategic renewal
Correct Opportunity evaluation is the first stage of the entrepreneurial process.
Question 20 answers
Incorrect Organizational rejuvenation occurs when a firm attempts to alter its own competitive
strategy.
Question 21 answers

Incorrect In converting social responsibility into action, who has responsibility for obtaining
organizational commitment?
Question 22 answers
Selected Answer: Incorrect division management
areas EXCEPT:
Question 23 answers

Question 24 answers
Correct Employee productivity can be positively affected by ethical treatment from

management.
Question 25 answers
Correct During phase 2 of the process of converting social responsibility policy into action,
Question 26 answers
Selected Answer: Correct none of the above; division management should not be involved
until phase 3
Incorrect According to the survey conducted by Sandra Holmes of top executives involving
positive and negative outcomes of social responsibility, which negative outcome did the executives
expect the most?
Question 27 answers
Selected Answer: Incorrect enhanced corporate image and goodwill
Correct Some organizations work with external organizations for good environmental laws
because they believe they have both economic and societal goals. According to Sethi, these
Question 28 answers
Selected Answer: Correct social responsibility approach
Question 29 answers
Question 30 answers
Correct The two most difficult challenges that apply to expatriates and third-country nationals
are:
Question 31 answers
Selected Answer: Correct culture and repatriation
Incorrect The ethnocentric attitude reflects the belief that multinational corporations should
regard home-country management practices as superior to foreign-country management practices.
Question 32 answers
Correct Among other things, to successfully influence employees, managers in multinational

corporations should understand the needs that motivate people in countries housing foreign
operations.
Question 33 answers
Incorrect Transnational organizations are also called:
Question 34 answers
Selected Answer: Incorrect Multinational organizations
Incorrect Working in a domestic corporation requires more difficult adjustments than working in
an organization that focuses more on multinational activities.
Question 35 answers
Incorrect According to Katz, which of the following skills is NOT important for successful
Question 36 answers
Selected Answer: Incorrect all of the above
Correct Management principles apply only to businesses and not non-profit organizations.
Question 37 answers
Incorrect Managerial skills involving the ability to see the organization as a whole are termed:
Question 38 answers
Selected Answer: Incorrect human skills
traits.
Question 39 answers
Incorrect If a manager is not reaching goals and is not wasting resources, he or she would most
likely be considered efficient and ineffective.
Question 40 answers
OK

User Wing Chi Cheng
Name Exam 2
Status Completed
Instructions
Correct Products that customers commonly purchase because they perceive them as being
different, include Nike Air Jordan and Honda automobiles.
Question 1 answers
Incorrect SWOT is an acronym for a firm's Strengths, Weaknesses, Objectives, and Threats.
Question 2 answers
Incorrect The ________ component is that part of the general environment that includes new
approaches to providing goods and services.
Question 3 answers
Selected Answer: Incorrect Economic

Correct A broad and general plan developed to reach long-term organizational objectives is:
Question 4 answers
Selected Answer: Correct strategy
Correct According to Porter, ________ refers to the power that customers have over the firms
operating in an industry.
Question 5 answers
Selected Answer: Correct Buyer power
Correct Growth is a strategy that is generally applied to star SBUs or question mark SBUs that
have the potential to become stars.
Question 6 answers
Correct Which of the following strategy formulation tools was specifically developed to expand
on the BCG Growth-Share Matrix?
Question 7 answers
Selected Answer: Correct GE Multifactor Portfolio Matrix
Correct Demographics are the statistical characteristics of a population.
Question 8 answers
Correct Which of the following is NOT a characteristic of an SBU?

Question 9 answers
Selected Answer: Correct it issues stock
Incorrect A business strategy that emphasizes making an organization more competitive by

Question 10 answers
Selected Answer: Incorrect cost leadership strategy
Correct Which of the following is NOT a standing plan?
Question 11 answers
Selected Answer: Correct budget
Correct The major weakness of the Gantt chart is that:
Question 12 answers
Selected Answer: Correct it does not contain any information about the interrelationship of
tasks
Correct Strategic planning and tactical planning are directly related to which dimension of
planning?
Question 13 answers
Selected Answer: Correct time
Correct Most organizations use a weighting process to compare site differences among foreign
countries.
Question 14 answers
Correct The Delphi method of forecasting is more formal than the jury of executive opinion
method and it also gathers, evaluates, and summarizes expert opinions as the basis for the forecast.
Question 15 answers
Correct Which of the following types of plans would be considered a single-use plan?
Question 16 answers
Selected Answer: Correct program
Incorrect A standing plan that designates specific required action, indicates what organizational
members should or should not do, and allows no room for interpretation is a:
Question 17 answers
Selected Answer: Incorrect budget
Incorrect The scope dimension of a plan is the level of the organization at which the plan is
aimed.
Question 18 answers
Correct Which of the following types of plans also serves as a strategy for organizational
control?
Question 19 answers
Selected Answer: Correct budgets
Incorrect On average, sales forecast are off by approximately ________.
Question 20 answers
Selected Answer: Incorrect 10%
Correct Judgment, intuition, and creativity would most likely be classified as:
Question 21 answers
Selected Answer: Correct a traditional decision-making technique appropriate for

Correct Heuristic problem-solving techniques are examples of a modern technique that can be
applied to a nonprogrammed decision.
Question 22 answers
Correct The decision-making process is based upon certain assumptions. Which of the
Question 23 answers
Selected Answer: Correct the customer is always right
Correct In the decision-making process, it is important to accurately identify an existing

problem prior to listing the possible alternatives for solving the problem.
Question 24 answers
Incorrect The more similar the members of a group are, the more likely the group is to come up
with more and better decision alternatives.
Question 25 answers
Incorrect The first step in the decision-making process is to:
Question 26 answers
Selected Answer: Incorrect identify possible alternatives for solving an organizational

problem
Incorrect Decision-makers who feel they are commodities and are only as valuable as the
Question 27 answers
Selected Answer: Incorrect ideal
Correct After the chosen alternative has been implemented, decision-makers must gather
feedback to determine the effect of the implemented alternative on the identified problem.
Question 28 answers
Correct A relevant alternative is one that is both feasible for solving an existing problem and
also feasible for implementation.
Question 29 answers
Correct Decision-making is the process of choosing the best alternative for reaching objectives.
Question 30 answers
Correct Organizational objectives are the targets toward which the management system is
directed.
Question 31 answers
Correct According to Mintzberg, top managers or chief executives should:
Question 32 answers
Selected Answer: Correct assess organizational progress in their role as monitors
Correct The final responsibility for organizational planning rests with the firm's chief executive.
Question 33 answers
Incorrect The planning process begins with developing the premises upon which each alternative
is to be based.
Question 34 answers
Incorrect A disadvantage of an MBO program is that it can be time consuming.
Question 35 answers
Correct Which of the following is NOT a guideline for establishing quality objectives?
Question 36 answers
Selected Answer: Correct set objectives as subjectively as possible
Incorrect The last step in the planning process is to:
Question 37 answers
Selected Answer: Incorrect choose the best alternative for reaching objectives
Correct A key element of any MBO program is top management support and commitment.
Question 38 answers
Incorrect Planners need not have significant practical experience within the organization if they
have good human relations skills.
Question 39 answers

Correct Breaking an organizational objective down into subobjectives so individuals at different

levels of the organization know what they must do is:
Question 40 answers
Selected Answer: Correct a hierarchy of objectives
OK

Name Exam 3
Status Completed
Instructions
Incorrect One of the advantages of division of labor is that it focuses solely on efficiency and
economic benefit.
Question 1 answers
Correct If a publisher has college, high school, and elementary school markets for its products,
customer departmentalization would most likely be effective.
Question 2 answers
Correct The most widely used basis for establishing departments within the formal structure is:
Question 3 answers
Selected Answer: Correct functional departmentalization
Correct The primary mechanism managers use to activate plans is:
Question 4 answers
Correct Effective coordination can only be achieved through close supervision of employees.
Question 5 answers
Correct Horizontal dimensioning is directly related to the concept of scalar relationships.
Question 6 answers
Incorrect Which of the following factors would be a factor that would tend to increase the span of
management?
Question 7 answers
Selected Answer: Incorrect Work of subordinates need much coordination
Correct The only forces that influence formal organizational structure are the forces in the
environment.
Question 8 answers
Correct Few levels and relatively broad spans of management characterize a flat organization
chart.
Question 9 answers
Incorrect Some management theorists feel the organizing is so important, they advocate the
creation of an organizing department within the management system.
Question 10 answers
Incorrect A potential problem with responsibility gaps is that two employees may both perform
the same task.
Question 11 answers
Incorrect The correct sequence of steps in the delegation process, according to Newman and
Warren, is: (1) the creation of the obligation to perform, an awareness of the responsibility to
perform; (2) the assignment of specific duties; and (3) granting the appropriate authority to the
subordinate.
Question 12 answers
Correct When creativity is desirable, then:
Question 13 answers
Selected Answer: Correct some degree of decentralization is desirable
Correct The process of assigning job activities and related authority to specific individuals in
Question 14 answers
Selected Answer: Correct delegation
Correct The Chief Financial Officer in an organization may be an individual with functional
authority.
Question 15 answers
Correct Managers have a greater probability of their authority being accepted when they use
and are familiar with formal channels of communication.
Question 16 answers
Correct The first step in the functional similarity method is:

Question 17 answers
Selected Answer: Correct examine management system objectives
Correct The manager who guides and directs the execution of a function through the person
Question 18 answers
Selected Answer: Correct general responsibility
Correct A job description is a list of specific activities that must be performed to accomplish
some task or job.
Question 19 answers
Incorrect A very small organization increases the opportunity for delegation.
Question 20 answers
Correct An appropriate human resource is:
Question 21 answers
Selected Answer: Correct an individual in the organization who makes a valuable

contribution
Correct One of the advantages of promotion from within is that it encourages employees to
work harder in hopes of being promoted.
Question 22 answers
Incorrect Tests that measure the level of skill or knowledge an individual posses in a certain area
are called:
Question 23 answers
Selected Answer: Incorrect aptitude tests
Incorrect Employment agencies are private agencies that help people find jobs and help
organizations find job applicants.
Question 24 answers
Incorrect An assessment center is a place where participants are evaluated to determine suitability
for selection.
Question 25 answers
Correct A test that measures what it is designed to measure is likely to be:
Question 26 answers
Selected Answer: Correct valid
Correct The second major step involved in providing human resources for the organization is:
Question 27 answers
Selected Answer: Correct Selection
Correct A training session in which individuals act out and then reflect on some people-oriented
problem is conducted in a ________ format.
Question 28 answers
Selected Answer: Correct role-playing
Incorrect If a test is reliable it should be used as the sole determinant in hiring decisions.
Question 29 answers
Correct A list of specific activities that must be performed to accomplish some job or task is a:
Question 30 answers
Selected Answer: Correct job description
Correct ________ is a technique for managing conflict in which managers use authority to
declare that conflict has ended.
Question 31 answers
Selected Answer: Correct Forcing
Correct When workers come into the office frequently, but are not assigned a permanent office
space:
Question 32 answers
Selected Answer: Correct it is called hoteling

Correct The most extensive degree of virtuality is a:
Question 33 answers
Selected Answer: Correct virtual corporation
Correct Which of the following is NOT a skill necessary for success as a change agent?
Question 34 answers
Selected Answer: Correct ability to understand financial models
Correct The three categories of factors that determine organizational effectiveness are:
Question 35 answers
Selected Answer: Correct people, technology, and structure
Correct Organizational change is a prerequisite for long-term organizational success. Another

prerequisite is ________.
Question 36 answers
Selected Answer: Correct stability
Correct ________ change emphasizes increasing organizational effectiveness by changing

controls that influence organizational members during the performance of their jobs.
Question 37 answers
Selected Answer: Correct Structural

Correct After managers decide to make some organizational change, they typically meet with:
Question 38 answers
Selected Answer: Correct employee resistance to the change
Correct Most managers agree that in order to be successful, organizations must change very
slowly.
Question 39 answers
Correct Attitudes, leadership skills, and communication skills are:
Question 40 answers
Selected Answer: Correct people factors
OK

User Wing Chi Cheng
Name Exam 3
Status Completed

Instructions
Incorrect The basis of resistance to changes within the organization is the fear of some personal
loss.
Question 1 answers
Correct Managers can improve the quality of OD efforts by systematically tailoring OD

programs to meet the specific needs of the organization.
Question 2 answers
Incorrect Perhaps the most overlooked skill of successful change agents is the ability to
determine how much change employees can withstand.
Question 3 answers
Correct Stabilizing an organization is part of the process of modifying an existing organization

to increase organizational effectiveness.
Question 4 answers
Correct A type of organizational change that emphasizes modifying certain aspects of

Question 5 answers
Selected Answer: Correct people change
Correct In being an effective change agent, a person should determine how much change
employees can withstand.
Question 6 answers
Incorrect The process of people change is referred to as:
Question 7 answers
Selected Answer: Incorrect organizational change
Correct ________ is defined as a struggle that results from opposing needs or feelings between
two or more people.
Question 8 answers
Selected Answer: Correct Conflict
Incorrect Managers design and implement virtual offices for all of the following reasons
EXCEPT:
Question 9 answers
Selected Answer: Incorrect to increase productivity
slowly.
Question 10 answers
Correct The source of authority lies within the individual.
Question 11 answers
Correct According to Barnard, to enhance the probability of acceptance, communication

channels should be:
Question 12 answers
Selected Answer: Correct formal
Correct The obligation to perform assigned activities is termed:
Question 13 answers
Selected Answer: Correct responsibility
Incorrect The management philosophy that states individuals will be held liable for how well they
use their authority or perform their activities, and will be rewarded or punished for doing so is:
Question 14 answers
Selected Answer: Incorrect line authority
Correct When two or more employees are uncertain as to who is responsible for a task, only one
outcome is possible.
Question 15 answers
Incorrect The accountability concept implies reward or punishment is dependent upon

performance.
Question 16 answers
Correct From the viewpoint of line personnel, conflict between line and staff positions is
created because staff personnel tend to assume line authority.
Question 17 answers
Incorrect Authority will usually still be accepted even if the individual does not understand the
order being communicated.
Question 18 answers
some task or job.
Question 19 answers
Correct Even though a manager may delegate a task to another employee, the manager still
remains responsible for the completion of the task.
Question 20 answers
Correct The initial attraction and screening of the supply of prospective human resources
Question 21 answers
Selected Answer: Correct recruitment
Incorrect Lectures are generally successful in promoting attitudinal or behavioral changes.
Question 22 answers
Selected Answer: Incorrect [None Given]
Incorrect An appropriate human resource is, by definition, an individual who fits a job
description.
Question 23 answers
Correct Coaching is an on-the-job training technique that involves directly critiquing how well
an individual is performing a job.
Question 24 answers
Incorrect Selection is dependent upon effective:
Question 25 answers
Selected Answer: Incorrect performance appraisal
Incorrect The final step in the training process is administering the training program.
Question 26 answers
Incorrect According to the Pregnancy Discrimination Act, employers must treat pregnancy as:
Question 27 answers
Selected Answer: Incorrect a physical disability
Question 28 answers
Correct The management inventory card, the position replacement form, and the management
manpower replacement chart are three separate record-keeping devices needed for a human
resource inventory.
Question 29 answers
Incorrect The performance appraisal should:
Question 30 answers
Selected Answer: Incorrect focus on subjective areas of performance

Incorrect ________ is the amount of time managers must spend synchronizing the activities of
their subordinates with the activities of other workers.
Question 31 answers
Selected Answer: Incorrect Complexity of functions
Correct One of Henri Fayol's guidelines for organizing resources is to avoid red tape,
regulations, and paperwork.
Question 32 answers
Correct The essence of division of labor is:
Question 33 answers
Selected Answer: Correct that individuals specialize in doing part of a task rather than the
entire task
Incorrect Which of the following is NOT a main step in the organizing process?
Question 34 answers
Selected Answer: Incorrect reflect on plans and objectives
Correct In general, the closer subordinates are physically, the more of them managers can
supervise effectively.
Question 35 answers

Question 36 answers
Incorrect When an organization manufactures many different types of products, and it has
become difficult to coordinate management activities across the organization, the appropriate form
of departmentalization is:
Question 37 answers
Selected Answer: Incorrect matrix
Incorrect The system or network of interpersonal relationships that exists within an organization
is its:
Question 38 answers
Selected Answer: Incorrect communication structure
Correct Diversity of command is the management principle that recommends that an individual
have only one boss.
Question 39 answers
Incorrect Traditionally, individuals at the top of a pyramid-shaped organizational structure have

less authority but more responsibility than individuals at the bottom of the pyramid.
Question 40 answers
OK

Name Exam 4
Status Completed
Instructions
Correct Which of the following focuses on managing human activity by controlling the
Question 1 answers
Selected Answer: Correct behavior modification
Correct According to Maslow's Hierarchy of Needs, once someone has fulfilled his social needs,
he would then be motivated to meet his:
Question 2 answers
Selected Answer: Correct esteem needs

Correct In Likert's Management System, which management style can be categorized by a lack
of confidence or trust in subordinates, with the bulk of all decision-making being done at the top of
the organization?
Question 3 answers
Selected Answer: Correct System 1
Incorrect Argyris' continuum of needs is primarily a subjective explanation of human needs.
Question 4 answers
Correct Flextime involves changing the workweek from five eight-hour days, to four ten-hour
days.
Question 5 answers
Correct Use of punishment, although effective, may have undesirable side effects.
Question 6 answers
Correct If an individual is driven to get respect from others, Maslow would say that person is
being motivated by:
Question 7 answers

Correct Maslow's Hierarchy of Needs has been criticized because:
Question 8 answers
Selected Answer: Correct it is questionable that human needs are arranged in a hierarchy
Correct Process theories of motivation are explanations that emphasize people's internal
characteristics.
Question 9 answers
Correct Behavior modification is a program that focuses on managing human activity by

controlling the consequences of performing that activity, such as rewards and punishments.
Question 10 answers
Correct Which form of communication is primarily used for coordinating various activities?
Question 11 answers
Selected Answer: Correct lateral organizational communication
Correct Which of the following is NOT one of the "ten commandments of good
communication"?
Question 12 answers
Selected Answer: Correct do not communicate if the destination will resist the message
Correct Lateral organizational communication usually focuses upon the coordination of

activities.
Question 13 answers
Incorrect Employees frequently cite the company grapevine as being the most reliable and
credible source of information about company events.
Question 14 answers
Incorrect Henry just heard a rumor from one coworker. He immediately goes out to the water
cooler and tells that rumor to the first person who happens to walk by. This represents a ________
grapevine.
Question 15 answers
Selected Answer: Incorrect single-strand
Incorrect An example of a manager's potentially negative attitudes about older employees may
involve the stereotype that older people:
Question 16 answers
Selected Answer: Incorrect are less capable than the young in dealing with emotional
issues
Correct Passing information from one individual to another in a series, or sequence, is known
as:
Question 17 answers
Selected Answer: Correct serial transmission

Incorrect The process of guiding the activities of the organization in appropriate directions is
called:
Question 18 answers
Selected Answer: Incorrect managing
Incorrect Verbal communication is the sharing of information without using words to encode
thoughts.
Question 19 answers
Correct Perception is influenced to a large degree by an individual's education and experience.
Question 20 answers
Correct Entrepreneurial leaders approach each mistake as if it is a significant error rather than a
smaller error that will be neutralized by the normal functioning of the organization.
Question 21 answers
Correct Under which leadership theory does the leader inspire organizational success by
profoundly affecting followers' beliefs in what an organization should be, as well as their values,
Question 22 answers
Selected Answer: Correct transformational leadership
Correct The situational approach was the earliest of theories about what makes leaders effective.
Question 23 answers
Correct Leaders in modern organizations have been confronting many situations rarely
encountered by organizational leaders of the past.
Question 24 answers
Incorrect According to the Michigan Studies, leader behavior that focuses primarily on
subordinates as people is termed consideration behavior.
Question 25 answers
Correct The objective of superleaders is to:
Question 26 answers
Selected Answer: Correct develop followers who require very little leadership
Correct The life cycle theory of leadership maintains that:
Question 27 answers
Selected Answer: Correct a manager's leadership style will be effective only if it is

Correct Which of the following is most accurate regarding the Vroom-Yetton-Jago Model?
Question 28 answers
Selected Answer: Correct it is too complicated to be practical
Incorrect ________ is leader behavior that focuses primarily on subordinates as people.
Question 29 answers
Selected Answer: Incorrect Consideration behavior
Correct The Vroom-Yetton-Jago Model is designed to:
Question 30 answers
Selected Answer: Correct determine the appropriate level of subordinate involvement in

Correct Most executives think committees are a waste of time.
Question 31 answers
Correct A formal group of organization members who interact with one another to accomplish
some nonroutine task is a/an:
Question 32 answers
Selected Answer: Correct task group

Correct Which of the following would be an example of a task group?
Question 33 answers
Selected Answer: Correct a group meeting to consider the feasibility of a new product
Correct A group whose members influence one another toward the accomplishment of an
Question 34 answers
Selected Answer: Correct team
Correct Which of the following is NOT a people-related step in building an effective work
team?
Question 35 answers
Selected Answer: Correct initiating power struggles within the team
Correct The first stage in team development is "storming."
Question 36 answers
Correct An informal group is a collection of individuals whose common work experiences

result in the development of a system of interpersonal relations that extend beyond those
established by management.
Question 37 answers

Correct Which of the following would be least likely to build trust within a group?
Question 38 answers
Selected Answer: Correct provide differential rewards based on subjective criterion

User Chun Mei Tam
Name Exam 1
Status Completed
Instructions
Correct Social responsiveness is the degree of effectiveness and efficiency an organization

displays in pursuing its social responsibilities.
Question 1 answers
Correct Corporate social responsibility is the manager's obligation to:
Question 2 answers
Selected Answer: Correct take action that protects and improves both the welfare of society
and the interests of the organization
Correct According to Sethi, the ________ approach sees business as having both economic and
societal goals.
Question 3 answers
Selected Answer: Correct social responsibility
Correct Adherence to legislated social responsiveness is the minimum standard of social

responsibility performance that managers must achieve.
Question 4 answers
Correct The social obligation approach to meeting social obligations proposes that business:
Question 5 answers
Selected Answer: Correct has primary economic purposes, and social responsibility is to
Correct Using ethics as a major guide for making and evaluating business decisions is only
popular in the United States.
Question 6 answers
Incorrect The ________ area provides that a measurement should be made of whether the
organization is performing such activities as producing goods and services that people need,
creating jobs for society and ensuring worker safety.
Question 7 answers
Selected Answer: Incorrect quality of life
Incorrect According to the Gilbreths, which of the following would NOT be considered a 'worker
variable'?
Question 8 answers
Selected Answer: Incorrect Health
Question 9 answers
Question 10 answers
Correct A plant is an example of an open system.
Question 11 answers
Incorrect The Hawthorne Studies demonstrated the direct relationship between workplace
lighting and worker productivity.
Question 12 answers
Correct The information used to discuss the management system is generally derived from the
classical, behavioral, and management science schools of thought.
Question 13 answers
Question 14 answers

Question 15 answers
Correct Since there are more female grade school teachers than male grade school teachers, men
would always be considered a minority.
Question 16 answers

Correct Presently, approximately ________ Americans over the age of 55 are employed or
looking for work.
Question 17 answers
Selected Answer: Correct 16 million
Correct According to Morrison, all of the following are advantages of a diverse workforce
EXCEPT:
Question 18 answers
Selected Answer: Correct distance from customers
Correct Which of Donaldson's stages of managing a diverse workforce is a manager in when he

or she learns how to interact with diverse groups and cultures by deliberately thinking about how to
behave?
Question 19 answers
Selected Answer: Correct conscious competence
Incorrect Which of the following are characteristics of bicultural stress?
Question 20 answers
Selected Answer: Incorrect role overload
Question 21 answers

Correct Managerial skills involving the ability to build cooperation within the team being led
are termed:
Question 22 answers
Selected Answer: Correct human skills
Correct Which is the first stage in career evolution and is characterized by self-analysis and the
exploration of different types of jobs?
Question 23 answers
Selected Answer: Correct exploration
Correct The process of choosing tasks that must be performed to attain organizational goals,
outlining how the tasks must be performed, and indicating when they should be performed is:
Question 24 answers
Selected Answer: Correct planning
Question 25 answers
Incorrect Technical skills involve the ability to build cooperation within the team being led.
Question 26 answers

Question 27 answers
Correct Managers should allow expatriates to adjust slowly to the new environment and delay
Question 28 answers
Incorrect Classic management thought indicates international management differs from domestic
management because international management has to deal with all the following EXCEPT:
Question 29 answers
Selected Answer: Incorrect different stages of the industrial revolution
Correct Third-country nationals are organization members who are citizens of the country in
which the facility of a foreign-born organization is located.
Question 30 answers
Correct When a United States computer manufacturer sells a shipment of 40 computers to a

Question 31 answers
Selected Answer: Correct exporting

Incorrect Transnational organizations usually take entire continents as their business arena.
Question 32 answers
Correct Normally, the least expensive organization member to employ is a/an:
Question 33 answers
Selected Answer: Correct host-country national
Correct Approximately 60% of new businesses fail within the first six years.
Question 34 answers
Incorrect Bank financing occurs when an entrepreneur obtains financing from a financial
Question 35 answers
Correct Which of the following is NOT a type of corporate entrepreneurship?
Question 36 answers
Selected Answer: Correct Inverted retention
Incorrect An entrepreneur's belief in the law of small numbers decreases the risk he or she
perceived with an opportunity.
Question 37 answers
Question 38 answers
Incorrect Information asymmetry refers to an individual's ability to notice and be sensitive to new
information about objects, incidents, and patterns of behavior.
Question 39 answers
Incorrect Most entrepreneurs completely fund operations with their own money or credit cards.
Question 40 answers
OK

User Chun Mei Tam

Name Exam 2
Status Completed
Instructions
Incorrect When a manger asks his subordinates to vote on a course of action and the majority
rules, the manager is reaching the decision through consensus.
Question 1 answers
Incorrect Most organizational decisions are made under conditions of complete uncertainty.
Question 2 answers
Correct The group decision-making process that offers the advantage of collecting input from
members who are geographically separated is:
Question 3 answers
Selected Answer: Correct the Delphi technique
Correct Marketing-oriented orientation emphasizes the realization of the organization's potential

as well as that of the decision maker.
Question 4 answers

Correct ________ is also known as using simple rules of thumb to make decisions.
Question 5 answers
Selected Answer: Correct Heuristic
Correct Although individuals are generally more committed to decisions made by group
decision-making, there are more alternatives generated with individual decision-making.
Question 6 answers
Correct A programmed decision is typically a one-shot structured decision.
Question 7 answers
Incorrect A decision that is routine and repetitive, and typically handled in a specific way, is
frequently called a non-programmed decision.
Question 8 answers
Question 9 answers

Correct Most organizational decisions are made under conditions of complete certainty.
Question 10 answers
Correct A plan that is used over and over again is a:
Question 11 answers
Selected Answer: Correct standing plan
Correct The main weakness of the Gantt chart is that it does not contain any information about
the interrelationship of tasks to be performed.
Question 12 answers
Incorrect A sales forecasting method that predicts future sales levels by analyzing the historical
relationship between sales and time is:
Question 13 answers
Selected Answer: Incorrect the sales force estimation method
Incorrect The sales forecasting method is the most complex method available to managers.
Question 14 answers
Correct In considering selection of a site for a plant, one question an organization should ask is
about the adequacy of housing and schools around potential sites.
Question 15 answers
Incorrect The ________ method utilizes historical data to predict future sales levels.
Question 16 answers
Selected Answer: Incorrect Salesforce estimation
Question 17 answers
Correct According to the text, which of the following is NOT a dimension typically considered
when developing a plan?
Question 18 answers
Selected Answer: Correct Social
Incorrect The repetitiveness dimension of a plan is the extent to which the plan is used over and
over again.
Question 19 answers
Incorrect Human resource planning is another area of concern for output planners.
Question 20 answers
Correct Strategy management is the process of ensuring an organization possesses and benefits
from the use of an appropriate organizational strategy.
Question 21 answers
Incorrect In a retrenchment strategy, managers attempt to:
Question 22 answers
Selected Answer: Incorrect eliminate an SBU
Correct A business strategy that is generally applied to star or question mark SBUs is:
Question 23 answers
Selected Answer: Correct growth
Incorrect Typically, the level of management and the time spent planning are directly related.
Question 24 answers
Correct With the GE Multifactor Portfolio Matrix, the businesses falling in the cells that form a
diagonal from lower left to upper right are:
Question 25 answers
Selected Answer: Correct medium-strength and should be invested in only selectively

Correct Which level of an organization's external environment contains components that have
broad, long-term implications for managing operations?
Question 26 answers
Selected Answer: Correct the general environment
Incorrect Motivations, status symbols, and attitudes are all important aspects of the international
component of the organization's operating environment.
Question 27 answers
Correct An SBU with a relatively small market share of a low-growth market is a:
Question 28 answers
Selected Answer: Correct dog
Correct XYZ College wants to deliver quality education to prepare its students for both
continuing education and the work environment. This is an example of a/an:
Question 29 answers
Selected Answer: Correct mission statement
Incorrect The last step in the strategic management process is:
Question 30 answers
Selected Answer: Incorrect strategy formulation

Question 31 answers
Correct A system created as part of the overall management system is a:
Question 32 answers
Selected Answer: Correct subsystem action
Correct A disadvantage of an MBO program is that it can be time consuming.
Question 33 answers
Incorrect Of the following steps in the planning process, which should precede the others?
Question 34 answers
Incorrect Which of the following is NOT an advantage of planning?
Question 35 answers
Selected Answer: Incorrect all of the above are advantages
Correct Alternatives to reach an organizational objective are based on assumptions called:
Question 36 answers
Selected Answer: Correct premises

Correct The planning process begins with developing the premises upon which each alternative
is to be based.
Question 37 answers
directed.
Question 38 answers
Incorrect The purpose of the planning subsystem is to increase the amount of organizational
planning.
Question 39 answers
Correct The last step in the planning process is to:
Question 40 answers
Selected Answer: Correct put the plans into action
OK

User Chun Mei Tam
Name Exam 3
Status Completed
Instructions
Incorrect The right to perform or command is:
Question 1 answers
Selected Answer: Incorrect responsibility
Incorrect Authority is the right to perform or command.
Question 2 answers
Correct Generally speaking, the more physically separated the organization's customers are, the
more appropriate it may be to decentralize activities.
Question 3 answers

Question 4 answers

channels should be:
Question 5 answers
Correct Delegation is the process of assigning job activities and related authority to specific
individuals in the organization.
Question 6 answers
Correct The most basic method of dividing job activities is the:
Question 7 answers
Selected Answer: Correct functional similarity method
Incorrect Even though organizational objectives and other conditions within the management
system might change, individual job activities should remain the same.
Question 8 answers
Incorrect Responsibility is the management philosophy whereby individuals are held liable for
how well they use their authority or live up to performing predetermined activities.
Question 9 answers
Correct The first step in the delegation process is assigning specific duties to the individual.
Question 10 answers
Correct The Wikstrom-developed form that is people-oriented and presents a composite view of
individuals management considered significant to human-resource planning is:
Question 11 answers
Selected Answer: Correct the management manpower replacement chart
Correct The law allows employers to terminate an employee for:
Question 12 answers
Selected Answer: Correct poor job performance
Correct Employment agencies are private agencies that help people find jobs and help
Question 13 answers
Incorrect The EEOC is an agency established to enforce federal laws regulating recruiting and
other employment practices.
Question 14 answers
Correct All of the following are on-the-job training methods EXCEPT:
Question 15 answers
Selected Answer: Correct role playing
Correct The most widely used technique for transmitting information in training programs is a
lecture.
Question 16 answers
Question 17 answers

contribution
Incorrect ________ is the process of outlining who will follow whom in various organizational
positions.
Question 18 answers
Selected Answer: Incorrect Developing a management manpower replacement chart
Question 19 answers
Incorrect One of the advantages of programmed learning is that it provides ample opportunity to
answer a confused learner's questions.
Question 20 answers
Correct Which one of the following is NOT one of the four primary forces influencing formal
structure?
Question 21 answers
Selected Answer: Correct forces in nature
Incorrect Diversity of command is the management principle that recommends that an individual
have only one boss.
Question 22 answers
Question 23 answers
entire task
Correct The formal structure of an organization is represented primarily by:
Question 24 answers
Selected Answer: Correct the organization chart
Correct The system or network of interpersonal relationships that exists within an organization
is its:
Question 25 answers
Selected Answer: Correct informal structure
Correct Which of the following would be a factor that would have the tendency to decrease the
span of management?
Question 26 answers
Selected Answer: Correct subordinates have complex tasks
Correct Classical organizing theory comprises the cumulative insights of early management
writers on how organizational resources can best be used to enhance goal attainment.
Question 27 answers
Correct The unique way in which a manager perceives organizational problems are:
Question 28 answers
Selected Answer: Correct forces in the manager
Correct ________ is the amount of time managers must spend synchronizing the activities of
Question 29 answers
Selected Answer: Correct Coordination
Incorrect A Sales Department at a furniture manufacturer is divided into three units: Sales
Representatives for Educational Sales, Sales Representatives for Residential Sales and Sales
Representatives for Commercial Sales. We would say that this department is using ________
departmentalization.
Question 30 answers
Selected Answer: Incorrect functional
Correct Stress is the bodily strain that an individual experiences as a result of coping with some
environmental factor.
Question 31 answers
Correct Perhaps the most important factor for managers to consider when changing an
organization is:
Question 32 answers
Selected Answer: Correct determining who will be the change agent
Correct The bodily strain experienced by an individual as a result of coping with some
Question 33 answers
Selected Answer: Correct stress
Incorrect Which of the following is NOT an observable symptom of undesirably high stress
levels?
Question 34 answers
Selected Answer: Incorrect Compulsive eating
Correct Managers design and implement virtual offices for all of the following reasons
EXCEPT:
Question 35 answers
Selected Answer: Correct to build a positive corporate culture
Correct In addition to change, some degree of stability is a prerequisite for long-term

organization success.
Question 36 answers
Correct From a performance standpoint, when is the effect of stress most unfavorable?
Question 37 answers
Selected Answer: Correct when stress levels are either extremely high or extremely low
Correct When an organization ties together company stakeholders through e-mail or the Web, it
is creating a:
Question 38 answers
Correct Perhaps the most overlooked skill of successful change agents is the ability to
Question 39 answers
Correct Making changes on a tentative basis only increases resistance to change.
Question 40 answers
OK

User Chun Mei Tam
Name Exam 4
Status Completed
Instructions
Correct ________ are extraneous to the task.
Question 1 answers
Selected Answer: Correct Extrinsic rewards
Correct When an individual leaves an organization to start up a company, and the primary
reason was that the organization did not provide room for growth or development of one's potential,
Maslow would say the individual is being motivated by:
Question 2 answers
Selected Answer: Correct self-actualization needs
Correct According to Herzberg, which of the following is needed just to prevent the employee
from becoming dissatisfied with work?
Question 3 answers
Selected Answer: Correct salary
Correct The difference between needs-goal theory and Vroom's Expectancy Theory is that
Vroom's Theory:
Question 4 answers
Selected Answer: Correct addresses the issue of motivation strength
Incorrect Activities based on Theory Y assumptions are more apt to motivate organization
members than are activities based on Theory X assumptions.
Question 5 answers
Correct The process of moving workers from one job to another rather than requiring them to
Question 6 answers
Selected Answer: Correct job rotation
Correct In Likert's Management System, which style of management is characterized by

complete trust and confidence in subordinates?
Question 7 answers
Incorrect ________ is the presentation of undesirable behavior consequence.
Question 8 answers
Selected Answer: Incorrect Negative reinforcement
Correct The ERG theory was developed by:
Question 9 answers
Selected Answer: Correct Alderfer
Incorrect Negative reinforcement is a reward that consists of a desirable consequence of behavior.
Question 10 answers
Correct According to Tannenbaum and Schmidt, managers who display leadership behavior
toward the right of their model are more democratic, and are called subordinate-centered leaders.
Question 11 answers
Correct Situational theories of leadership, except for Fiedler's theory, are all based upon the
concept of:
Question 12 answers
Selected Answer: Correct leader flexibility
Correct In Hersey and Blanchard's theory, a person who is unable to solve task-related problems
independently is considered extremely immature, and the manager should adopt a very directive
style.
Question 13 answers
Correct When most individuals join an organization, they are unable to solve task-related
problems independently. According to life cycle theory, what is the appropriate leadership style for
this person?
Question 14 answers
Selected Answer: Correct high task and low relationship
Question 15 answers

Correct Fiedler suggests when there is a mismatch between the type of situation in which
leaders find themselves, and the leaders style of leadership:
Question 16 answers
Selected Answer: Correct leaders should shift to situations for which they are best suited
Correct A manager makes sure the job gets done; a leader cares about and focuses on the people
who do the job.
Question 17 answers
Correct Although there is much practical appeal and interest in transformational leadership,
more research is needed to develop insights into how managers can become successful
transformational leaders.
Question 18 answers
Correct To be successful, a transformational leader needs to break away from the strategy
developed through an organization's strategic management process.
Question 19 answers
Correct Which of the following is a situational leadership theory?
Question 20 answers
Selected Answer: Correct path-goal theory

Correct Which of the following statements is most accurate regarding nonverbal

communication:
Question 21 answers
Selected Answer: Correct nonverbal communication usually contains more meaning than
Correct The fundamental management skill is:
Question 22 answers
Selected Answer: Correct communication
Correct Which of the following would be considered a nonverbal form of communication?
Question 23 answers
Selected Answer: Correct the tone of the voice

activities.
Question 24 answers
Incorrect Successful communication refers to an interpersonal communication situation in which

the information the source intends to share with the destination, and the meaning the destination
derives from the transmitted message are the same.
Question 25 answers
Correct Very little actual communication occurs on the organizational grapevine.
Question 26 answers
Correct A serial transmission involves the transmission of information to employees utilizing

e-mail.
Question 27 answers
Correct The capacity of people to recognize their own feelings and the feelings of others is
called motivational intelligence.
Question 28 answers
Correct Organizational communication that follows the lines of the organizational chart is:
Question 29 answers
Selected Answer: Correct formal organizational communication
Incorrect The source's view of the destination of the communication is a communication

microbarrier.
Question 30 answers

Incorrect A group is three or more people who interact with one another, are psychologically
aware of one another, and perceive themselves to be a group.
Question 31 answers
Incorrect Probably the most fundamental ingredient of effective teams is member satisfaction.
Question 32 answers
Correct A working team is an organizational team set up to help eliminate a specified problem
within the organization.
Question 33 answers
Correct The most fundamental ingredient for an effective team is:
Question 34 answers
Selected Answer: Correct trust
Incorrect A formal group is a group that:
Question 35 answers
Selected Answer: Incorrect is formed by the common interests of group members

Correct What is most likely to happen to an interest group when the interest or concern that
Question 36 answers
Selected Answer: Correct the group will disband
Correct A team is a group whose members influence one another toward the accomplishment of
an organizational objective.
Question 37 answers
Correct An informal group that gains and maintains membership primarily because of a
Question 38 answers
Selected Answer: Correct interest groups
Incorrect Once the problem that brought the problem-solving team together has been addressed,
the team is disbanded.
Question 39 answers
Correct Members of a self-managed team carry out many of the activities normally handled by
management in a traditional work setting.
Question 40 answers

OK

User Chun Mei Tam
Name Exam 5
Status Completed
Instructions
Correct People tend to be more creative when they are under intense time pressure on a regular
basis.
Question 1 answers
Incorrect In the Integrating step of the innovation process, the invention is established as a
permanent part of the organization.
Question 2 answers

Incorrect The final step in the innovation process is:
Question 3 answers
Selected Answer: Incorrect diffusing
Correct The last step of the innovation process is Integrating.
Question 4 answers
Correct ________ is defined as how well a product does what it is supposed to do.
Question 5 answers
Selected Answer: Correct Quality
Correct Creativity is a function of a person's expertise, motivation, and personality.
Question 6 answers
Incorrect In the ________ approach, management improves one thing at a time.
Question 7 answers
Selected Answer: Incorrect reengineering
Correct An example of a technology idea would be employing bar coding to better manage
inventory.
Question 8 answers
Incorrect Identifying job candidates who are creative and hiring them is one of the most easily
implemented strategies for increasing organizational creativity.
Question 9 answers
Correct The two approaches that may be taken to improve quality are the ________ and
________ approaches.
Question 10 answers
Selected Answer: Correct reengineering, incremental improvement
Correct The first step in the controlling process is comparing measured performance to
standards.
Question 11 answers
Correct The degree to which information reflects reality is called its appropriateness.
Question 12 answers
Correct The level of activity established to serve as a model for evaluating organizational
performance is:
Question 13 answers
Selected Answer: Correct a standard
Correct Standards that focus on how many items should be produced in a given time period are:
Question 14 answers
Selected Answer: Correct productivity standards
Correct The process of measuring performance, comparing performance to a standard, and

taking corrective action is also known as influencing.
Question 15 answers
Correct Position power is derived from the organizational position a manager holds.
Question 16 answers
Incorrect Control is making something happen the way it was planned to happen.
Question 17 answers
Correct A sign that a problem exists is:
Question 18 answers
Selected Answer: Correct a symptom

Correct The managerial activity aimed at bringing organizational performance up to the level of
the performance standards is:
Question 19 answers
Selected Answer: Correct taking corrective action
Correct The best way a manager can increase total power is to increase:
Question 20 answers
Selected Answer: Correct personal power
Correct Providing initial work experience is the first step in the organizational socialization
process.
Question 21 answers
Incorrect Which of the following is NOT a type of culture described in the text?
Question 22 answers
Selected Answer: Incorrect Market
Incorrect Organizational storytelling is the act of passing organizational myths and sagas to other
organization members.
Question 23 answers
Correct ________ culture is an organizational culture characterized by flexibility and discretion

along with an external focus.
Question 24 answers
Selected Answer: Correct Adhocracy
Correct Which of the following is NOT one of the characteristics of a healthy organization
culture?
Question 25 answers
Selected Answer: Correct Questionable integrity and consistency
Incorrect Healthy organization culture is usually process oriented.
Question 26 answers
Incorrect In the organizational socialization process, new recruits are generally considered new
for about ________.
Question 27 answers
Selected Answer: Incorrect 6 months
Incorrect Appropriate performance behavior needs to be reinforced and rewarded.
Question 28 answers
Incorrect Organizational language often makes it difficult to assess the organization's shared
values.
Question 29 answers
Incorrect The ________ dimension of organization culture is a facet or organization culture that
focuses on making sure that an organization emphasizes not only what is good for the organization,
but what is good for other human beings.
Question 30 answers
Selected Answer: Incorrect Spirituality
Correct Production requires:
Question 31 answers
Selected Answer: Correct inputs, transformation processes, and outputs
Correct The job-shop process strategy is best for high-variety, low-volume systems including
the production of one-of-a-kind items.
Question 32 answers
Incorrect ________ is the final stage of the general cost control process.
Question 33 answers
Selected Answer: Incorrect Comparing planned costs to incurred costs
Correct Operational tools used to establish labor standards useful for planning, control,
productivity improvements, and compensation are:
Question 34 answers
Selected Answer: Correct work measurement methods
Correct Pure-preventive maintenance is a maintenance control policy that decrees machine

repairs and maintenance should be performed only after facilities or machines malfunction.
Question 35 answers
Correct Quality assurance works best when management adopts a "no rejects" philosophy.
Question 36 answers
Correct A budget that automatically indicates an increase in the amount of resources allocated
for various organizational activities when production levels go up is a:
Question 37 answers
Selected Answer: Correct variable budget
Incorrect Deming's flow diagram for improving product quality has a clear beginning and ending
point.
Question 38 answers
Correct Which layout strategy would be most appropriate for an organization with a limited
number of different products that require high volumes, highly specialized equipment, and narrow
employee skills?
Question 39 answers
Selected Answer: Correct product layout
Incorrect Quality improvement efforts generally lower productivity.
Question 40 answers
OK
Question 1 2.5 out of 2.5 points

Correct Successful managers pinpoint all important areas of organizational
performance and:
Question 1 answers
Selected Answer: Correct establish standards in each area

Incorrect A manager can increase his or her personal power by developing a sense of
obligation toward the manager.
Question 2 answers

Incorrect The degree to which information reflects reality is called its:
Question 3 answers
Selected Answer: Incorrect appropriateness
Incorrect Generally, as the appropriateness of information increases, so does the value
of that information.
Question 4 answers

Correct Control is making something happen the way it was planned to happen.
Question 5 answers

Correct The process of measuring performance, comparing performance to a standard,
and taking corrective action is also known as influencing.
Question 6 answers

Correct Standards that focus on how many items should be produced in a given time
period are:
Question 7 answers
Correct Before performance is measured:
Question 8 answers
Selected Answer: Correct some unit of performance must be established

Correct "Paralysis by analysis" is generally caused by:
Question 9 answers
Selected Answer: Correct information overload

Incorrect Which of the following is NOT a factor that determines the value of
information?
Question 10 answers
Selected Answer: Incorrect information quantity

Correct All of the following are characteristics of successful JIT programs EXCEPT:
Question 11 answers
Selected Answer: Correct low management commitment and support

Correct JIT works best in companies that manufacture nonstandardized products with
a seasonal demand.
Question 12 answers

Correct The operational plan of action outlining which goods and services an
Question 13 answers
Selected Answer: Correct product strategy

Correct A cost control and reduction technique that examines all the parts, materials,
and functions of an operation is:
Question 14 answers
Selected Answer: Correct value analysis

Incorrect The first step in making sound strategic capacity decisions is to compare
future capacity needs and available capacity to determine whether capacity must be
increased or decreased.
Question 15 answers

Correct ________ is the second stage of the general cost control process.
Question 16 answers
Selected Answer: Correct Measuring actual costs incurred
Correct When an organization replaces human effort by electromechanical devices, it
is using:
Question 17 answers
Selected Answer: Correct automation

Correct Quality assurance is a continuum of activities that starts when quality
standards are set and ends when quality goods and services are delivered to the
customer.
Question 18 answers

Correct Productivity can be expressed by the equation: Productivity = Inputs/Outputs.
Question 19 answers

Incorrect The performance of managerial activities entailed in selecting, designing,
operating, controlling and updating production systems is called:
Question 20 answers
Selected Answer: Incorrect strategic management
Correct Providing initial work experience is the first step in the organizational
socialization process.
Question 21 answers

Correct Rewarding people for engaging in behavior that reflects important
organization culture values is critical to increasing the probability of organizational
success.
Question 22 answers

Correct ________ is the process by which management can appropriately integrate
new employees within an organization's culture.
Question 23 answers
Selected Answer: Correct Organizational socialization

Correct Certain employees tend to be more valuable than others to the organization
with respect to talent.
Question 24 answers
Incorrect Which of the following is NOT a function of organizational culture?
Question 25 answers
Selected Answer: Incorrect It can serve as a component of organizational stability

Incorrect ________ are the beliefs of a person or a social group in which they have an
emotional interest.
Question 26 answers
Selected Answer: Incorrect Cultures

Correct Which of the following is NOT one of the characteristics of a healthy
organization culture?
Question 27 answers

Incorrect Which of the following is NOT an activity that a manager can take to
promote the hierarchy culture?
Question 28 answers
Selected Answer: Incorrect Give employees regular feedback

Correct Organizational rewards may come from sources within the organization or
from outside of the organization.
Question 29 answers

Correct The purpose of the organizational mission is to clarify the purpose of the
organization.
Question 30 answers

Incorrect Which of the following is NOT a characteristic of a creative person?
Question 31 answers
Selected Answer: Incorrect introverted

Correct An example of a technology idea would be employing bar coding to better
manage inventory.
Question 32 answers

Incorrect To maximize a worker's creativity, a manager should create jobs that:
Question 33 answers
Selected Answer: Incorrect either A or C
Correct The capacity to put existing ideas together in new combinations is called:
Question 34 answers
Selected Answer: Correct creative thinking

Correct Which researcher advised that "American manufacturing has slumped a long
way from the glory days of the 1950s and 1960s?
Question 35 answers
Selected Answer: Correct Feigenbaum

Incorrect Producing high-quality products results in higher costs for the organization.
Question 36 answers

Correct Philip Crosby is known throughout the world as an expert in the area of
quality and is considered a pioneer of the quality movement in the United States.
Question 37 answers

Question 38 answers

Correct People tend to be more creative when they are under intense time pressure on
a regular basis.
Question 39 answers

Correct In the Integrating step of the innovation process, the invention is established
as a permanent part of the organization.
Question 40 answers

Correct The extent to which an individual is able to influence others so they respond
to orders is:
Question 1 answers
Selected Answer: Correct power

Correct Data about environmental trends is appropriate information for top
management.
Question 2 answers
performance and:
Question 3 answers

Correct The first major step in evaluating organizational information is to ascertain
the value of that information.
Question 4 answers

Correct Factors within an organization that are barriers to organizational goal
attainment are problems.
Question 5 answers

Correct The process of developing information begins with gathering some type of
facts or statistics.
Question 6 answers
Correct The first step in the controlling process is comparing measured performance
to standards.
Question 7 answers

Correct The amount of power an individual in an organization possesses is:
Question 8 answers
Selected Answer: Correct total power

Correct User satisfaction is determined by the quality of information and the quality
of the information system.
Question 9 answers

Correct Summaries and exception reports of operating results would be appropriate
information for middle management.
Question 10 answers

Correct The process of applying a new idea to the improvement of organizational
processes, products, or services is called creativity.
Question 11 answers

Incorrect The practicality of a new idea is developed in the Diffusing step of the
innovation process.
Question 12 answers

Correct TQM can serve as a foundation for generating creative ideas in organizations.
Question 13 answers

Correct Which of the following statements best describes the relationship between
creativity and innovation?
Question 14 answers
Selected Answer: Correct creativity precedes innovation

Correct The first step of the incremental improvement approach to quality
improvement is:
Question 15 answers
Selected Answer: Correct choosing an area for improvement
Correct W. Edwards Deming is recognized internationally as a primary contributor to
Japanese quality improvement programs.
Question 16 answers

Correct When people are under low time pressure, they are more likely to think
creatively when they collaborate with one person rather than with a group.
Question 17 answers

Correct The prestigious international award for quality is the ________ Award.
Question 18 answers
Selected Answer: Correct Deming

Incorrect ________ ideas are ideas that focus on inventions for improving a
manufacturing process.
Question 19 answers
Selected Answer: Incorrect Technology
Correct Identifying job candidates who are creative and hiring them is one of the most
easily implemented strategies for increasing organizational creativity.
Question 20 answers

Correct Which of the following process strategies would be most appropriate for the
auto industry?
Question 21 answers
Selected Answer: Correct repetitive process

a seasonal demand.
Question 22 answers

Correct Quality circles are considered to be a "step beyond" work teams in assuring
quality.
Question 23 answers

Correct Which of the following is NOT a potential pitfall associated with budgeting?
Question 24 answers
Selected Answer: Correct identifying significant differences between operating

Incorrect Inventory turnover is an example of a(n) ________ ratio.
Question 25 answers
Selected Answer: Incorrect liquidity

Question 26 answers

Correct The first stage in a cost control program is:
Question 27 answers
Selected Answer: Correct establish standard or planned labor and material costs

Correct Deming believes if you want good quality, you hire many inspectors to ensure
the operation is producing at the desired quality level.
Question 28 answers
Correct The first step in using quality circles is:
Question 29 answers
Selected Answer: Correct obtaining data

Correct Operations management is the performance of managerial activities entailed
in selecting, designing, operating, controlling and updating production systems.
Question 30 answers

Correct ________ are formal activities conducted on important organizational
occasions.
Question 31 answers
Selected Answer: Correct Organization ceremonies

Correct The ________ dimension of organizational culture is an aspect of
organizational culture that encourages organization members to integrate spiritual life
and work.
Question 32 answers
Selected Answer: Correct Spirituality
Correct Health is defined in terms of the extent to which a culture facilitates the
achievement of organizational mission and objectives.
Question 33 answers

Correct The ________ dimension of organization culture is an element of
organization culture that focuses on making sure that a product, in the opinion of the
customer, does what it is supposed to do.
Question 34 answers

Correct The ________ dimension of organization culture is an aspect of organization
culture that encourages the application of new ideas to the improvement of
organizational processes, products or services.
Question 35 answers
Selected Answer: Correct Innovation

Correct The ________ dimension of organization culture is a component of
organization culture that encourages the existence of basic human differences among
Question 36 answers
Selected Answer: Correct Diversity
Incorrect ________ is the process by which management can appropriately integrate
Question 37 answers
Selected Answer: Incorrect Organizational ceremonies

Correct Which of the following is NOT a step a manager should take to build a high
performance organization culture?
Question 38 answers
Selected Answer: Correct Lead as an underdog

Question 39 answers

Correct Which of the following is the final step of the organization socialization
process?
Question 40 answers
Selected Answer: Correct Evaluate cultural fit

communication"?
Question 1 answers
Selected Answer: Correct do not communicate if the destination will resist the
message

Incorrect The process of guiding the activities of the organization in appropriate
directions is called:
Question 2 answers
Selected Answer: Incorrect communicating

Correct The person in the interpersonal communication situation who originates and
Question 3 answers
Selected Answer: Correct the source

Correct The source's view of the destination of the communication is a
communication microbarrier.
Question 4 answers

Correct The grapevine is the network of informal organizational communication.
Question 5 answers

Correct Gestures, vocal tones, and facial expressions are forms of nonverbal
communication.
Question 6 answers

Correct The gossip grapevine tends to distort messages more than any other grapevine
pattern.
Question 7 answers

Correct The grapevine pattern in which A informs everyone else on the grapevine is
known as the:
Question 8 answers
Selected Answer: Correct gossip grapevine

Correct In the influencing subsystem, which of the following factors is interrelated to
leading?
Question 9 answers
Selected Answer: Correct leading, motivating and considering groups are all
interrelated
Correct In a(n) ________ grapevine, information travels only to selected individuals.
Question 10 answers
Selected Answer: Correct Cluster

Incorrect Special purpose teams evolved in the ________.
Question 11 answers
Selected Answer: Incorrect 1990s

Incorrect An interest group is an informal group that forms in organizations because
of the personal affiliation members have with one another.
Question 12 answers

Incorrect According to a study by McLeod and Jones, why did managers favor
committees?
Question 13 answers
Selected Answer: Incorrect committees arrive at solutions to problems more
quickly
Correct A work team is a task group used in organizations to achieve greater
organizational control or to cope with rapid growth.
Question 14 answers

Correct A task group charged with performing some type of specific activity is a:
Question 15 answers
Selected Answer: Correct committee

Incorrect Current employee opinion polls indicate that subordinate's trust in managers
is critically low.
Question 16 answers

Question 17 answers

Correct At which stages of the group development process has mistrust of one another
been replaced by mutual trust and acceptance?
Question 18 answers
Selected Answer: Correct acceptance

Correct An informal group that gains and maintains membership primarily because of
a common concern members have about a specific issue are:
Question 19 answers

Correct Not all groups in organizations are teams, but all teams are groups.
Question 20 answers

Correct According to the Michigan Studies, behavior that focuses primarily on the
work a subordinate is doing is known as:
Question 21 answers
Selected Answer: Correct job-centered behavior

Correct The terms "leading" and "managing" refer to the same activities.
Question 22 answers
Incorrect Under the Hersey-Blanchard Model, maturity is not necessarily linked to
chronological age.
Question 23 answers

Correct Transformational leaders raise followers' levels of awareness of
organizational issues and their consequences.
Question 24 answers

Incorrect According to the contingency theory of leadership, ________ is the degree
to which the goals and other situational factors are outlined clearly.
Question 25 answers
Selected Answer: Incorrect Transformational leadership

Correct The ________ studies concluded that leaders exhibit structural behavior and
consideration behavior components.
Question 26 answers
Selected Answer: Correct OSU
Correct The OSU studies concluded that leaders exhibit two main types of behavior:
structure behavior and consideration behavior.
Question 27 answers

Correct When most individuals join an organization, they are unable to solve
task-related problems independently. According to life cycle theory, what is the
appropriate leadership style for this person?
Question 28 answers

Correct If a manager asks for information from subordinates but makes the decision
alone, the manager is most likely using which of the following decision styles?
Question 29 answers
Selected Answer: Correct AII

Correct Fiedler's work helps reinforce the concept that leaders are born and not made,
and that there is one best leadership style.
Question 30 answers

Correct According to expectancy theory, if the perceived value associated with
winning the lottery is $12,000,000, but the probability of winning is 0.00000000001,
the corresponding motivation will still be very strong.
Question 31 answers

Incorrect According to Herzberg, ________ influence the degree of job satisfaction.
Question 32 answers
Selected Answer: Incorrect Hygiene factors

Correct ________ involves negative assumptions about people that McGregor
believes managers often use as a basis for dealing with their subordinates.
Question 33 answers
Selected Answer: Correct Theory X

Correct According to Herzberg, which of the following is needed just to prevent the
Question 34 answers

Correct Behavior modification is a program that focuses on managing human activity
by controlling the consequences of performing that activity, such as rewards and
punishments.
Question 35 answers

Correct Maslow's Hierarchy of Needs is probably the most popular conceptualization
of human needs.
Question 36 answers

Correct Theory Z is the effectiveness dimension that implies managers who use either
Theory X or Theory Y assumptions when dealing with people can be successful,
depending on the situation.
Question 37 answers

Correct The only real difference between Maslow and Alderfer is that Maslow
identified three levels of needs and Alderfer identified five.
Question 38 answers

Correct A firm may be able to increase employee commitment and motivation by
simply developing a policy of attempting to hire from within the organization prior to
going to outside sources.
Question 39 answers

Correct ________ is a reward that consists of the elimination of a desirable
consequence or behavior.
Question 40 answers
Selected Answer: Correct Positive reinforcement

Correct Which approach to leadership views the personal characteristics of an
individual as the main determinants of how successful that individual could be as a
leader?
Question 1 answers
Selected Answer: Correct trait approach

Correct Under which leadership theory does the leader inspire organizational success
by profoundly affecting followers' beliefs in what an organization should be, as well
as their values, such as justice and integrity?
Question 2 answers

Correct According to Life Cycle Theory, the ability of followers to perform their jobs
Question 3 answers
Selected Answer: Correct maturity

Correct Transformational leadership:
Question 4 answers
Selected Answer: Correct inspires organizational success by affecting followers'
beliefs in what an organization should be, as well as their values

Correct The situational approach was the earliest of theories about what makes leaders
effective.
Question 5 answers

Correct Situational theories of leadership, except for Fiedler's theory, are all based
upon the concept of:
Question 6 answers

Question 7 answers
Incorrect Which of the following statements is correct regarding the trait approach to
leadership?
Question 8 answers
Selected Answer: Incorrect good leaders are born, not made

Correct The Vroom-Yetton-Jago Model of leadership provides that subordinates
should accept and be committed to organizational decisions that are made.
Question 9 answers

Correct A leader who places high value on service to others over self interests is
called:
Question 10 answers
Selected Answer: Correct a servant leader

Correct The increasing need for information in today's society is a communication
microbarrier.
Question 11 answers
Correct In order to encourage upward formal communication, managers should:
Question 12 answers
Selected Answer: Correct utilize suggestion systems

Question 13 answers

Question 14 answers

Correct Influencing is often referred to as the fundamental management skill.
Question 15 answers

Correct In a(n) ________ grapevine, information travels only to selected individuals.
Question 16 answers
Selected Answer: Correct Cluster
Correct The source's view of the destination of the communication is a
Question 17 answers

communication.
Question 18 answers

Correct The primary researcher that developed the concept of Emotional Intelligence
is:
Question 19 answers
Selected Answer: Correct Daniel Goleman

Correct Downward organizational communication relates primarily to the direction
and control of employees.
Question 20 answers
Correct According to The Vroom Expectancy Theory, motivation strength:
Question 21 answers
Selected Answer: Correct is determined by the perceived value of the result of
performing a behavior and the perceived probability the behavior will cause the result

Correct According to McClelland, people who are greatly motivated to influence other
people and to assume responsibility have a high need for:
Question 22 answers

Correct When an individual leaves an organization to start up a company, and the
primary reason was that the organization did not provide room for growth or
development of one's potential, Maslow would say the individual is being motivated
by:
Question 23 answers

Correct According to Herzberg, ________ influence the degree of job satisfaction.
Question 24 answers
Selected Answer: Correct Motivating factors
Question 25 answers

Correct Argyris' continuum of needs is primarily a subjective explanation of human
needs.
Question 26 answers

Correct The process of increasing the number of operations an individual performs in
a job is:
Question 27 answers
Selected Answer: Correct job enlargement

Correct Which of the following motivation theories focuses on the personal and
Question 28 answers
Selected Answer: Correct Argyris' Maturity-Immaturity Continuum
Question 29 answers

Correct Which of the following focuses on managing human activity by controlling
Question 30 answers

Correct An informal group that forms in organizations because of the personal
affiliation members have with one another are:
Question 31 answers
Selected Answer: Correct friendship groups

Correct An interest group is an informal group that forms in organizations because of
the personal affiliation members have with one another.
Question 32 answers

Correct Interest groups are:
Question 33 answers
Selected Answer: Correct informal groups

Correct The most widely accepted framework for explaining the evolution of informal
groups was developed by:
Question 34 answers
Selected Answer: Correct George Homans

Correct A group qualifies as a team only if its members focus on helping one another
to accomplish organizational objectives.
Question 35 answers

Question 36 answers

Question 37 answers
Selected Answer: Correct a group meeting to consider the feasibility of a new
product
Correct Members of a self-managed team carry out many of the activities normally
handled by management in a traditional work setting.
Question 38 answers

Correct Which stage of team development is characterized by a focus on solving
Question 39 answers
Selected Answer: Correct performing

Correct Current employee opinion polls indicate that subordinate's trust in managers
is critically low.
Question 40 answers

Correct ________ is the presentation of undesirable behavior consequence.
Question 1 answers
Selected Answer: Correct Punishment
Correct Argyris' continuum of needs is primarily a subjective explanation of human
needs.
Question 2 answers

Correct Incorporating motivators into a job situation is:
Question 3 answers
Selected Answer: Correct job enrichment

Correct According to Herzberg, the work itself should be considered a motivating
factor.
Question 4 answers

Incorrect Job enrichment is the process of increasing the number of operations an
individual performs, and has proven to be more successful at raising job satisfaction
than job rotation programs.
Question 5 answers

Correct All of the following are advantages of flextime EXCEPT:
Question 6 answers
Selected Answer: Correct ease of scheduling meetings and coordinating projects

Correct A subjective maturity-immaturity continuum was developed by:
Question 7 answers
Selected Answer: Correct Argyris

Question 8 answers

Correct An individual's early experiences will determine which of McClelland's three
needs are the most highly developed, and therefore dominate their personality.
Question 9 answers

Correct The Needs-Goals Theory of Motivation is more complex than the Vroom
Expectancy Theory.
Question 10 answers
Question 11 answers
Selected Answer: Incorrect leading

Question 12 answers

Correct With the gossip grapevine, one individual typically informs everyone else on
the grapevine.
Question 13 answers

Correct Successful communication refers to an interpersonal communication situation
in which the information the source intends to share with the destination, and the
meaning the destination derives from the transmitted message are the same.
Question 14 answers
Correct A position description is an example of which form of communication?
Question 15 answers
Selected Answer: Correct downward formal communication

Correct The first step toward effective communication is:
Question 16 answers
Selected Answer: Correct clarify your ideas before communicating them

Correct The grapevine pattern that tends to distort messages more than the others is
the:
Question 17 answers
Selected Answer: Correct single-strand grapevine

Correct Nonverbal messages rarely add content to verbal messages.
Question 18 answers

Correct Lateral organizational communication usually focuses upon the coordination
of activities.
Question 19 answers

Question 20 answers

Incorrect Homans' Model of the evolution of informal groups suggests that:
Question 21 answers
Selected Answer: Incorrect groups will evolve into problem-solving groups

Correct Once the problem that brought the problem-solving team together has been
addressed, the team is disbanded.
Question 22 answers

Question 23 answers
Correct A committee is a task group charged with performing some type of specific
activity.
Question 24 answers

Correct Interest groups are:
Question 25 answers
Selected Answer: Correct informal groups

Incorrect The stage of formal group development in which group members attempt to
maximize the group's success by matching individual abilities with group activities by
assisting one another is the group control stage.
Question 26 answers

Question 27 answers
product

Correct A formal group is a group that:
Question 28 answers
Selected Answer: Correct was formed by management to perform organizational
tasks

Correct A work team composed of people from different functional areas of the
organization who are all focused on a specified objectives is a:
Question 29 answers
Selected Answer: Correct cross-functional team

Question 30 answers

Correct The trait approach to leadership proposes that leaders are made not born.
Question 31 answers

Correct Under the Hersey-Blanchard Model, maturity is not necessarily linked to
chronological age.
Question 32 answers
Correct A considerate leader would be more effective than a structuring leader when
the leader-member relations are good, the task structure is weak, and the leader
position power is weak.
Question 33 answers

Question 34 answers

Correct According to the OSU studies, the behavior that reflects friendship, mutual
trust, respect, and warmth in the relationship between leader and follower is:
Question 35 answers
Selected Answer: Correct consideration behavior

Correct According to the Michigan Studies, leader behavior that focuses primarily on
Question 36 answers
Question 37 answers

Correct The OSU studies concluded that leaders exhibit two main types of behavior:
Question 38 answers

Correct A leader who places high value on service to others over self interests is
called:
Question 39 answers

Question 40 answers
Selected Answer: Correct determine the appropriate level of subordinate
involvement in the decision-making process

Correct 1,1 is the ideal managerial style identified on the managerial grid.
Question 1 answers

Incorrect Which of the following is NOT a commonly voiced weakness in OD
efforts?
Question 2 answers
Selected Answer: Incorrect The effectiveness of an OD program is difficult to
evaluate

Correct In being an effective change agent, a person should determine how much
change employees can withstand.
Question 3 answers

Incorrect Although resistance to change within an organization is very rare, it must be
managed effectively.
Question 4 answers

Correct Organizational changes typically affect all of the following EXCEPT:
Question 5 answers
Selected Answer: Correct established product lines

Correct Stress is a major cause of employee absenteeism and turnover.
Question 6 answers

Correct The process of people change can be referred to as organizational
development (OD).
Question 7 answers

Correct Managers design and implement virtual offices for all of the following
reasons EXCEPT:
Question 8 answers

Correct From a performance standpoint, when is the effect of stress most
unfavorable?
Question 9 answers
Selected Answer: Correct when stress levels are either extremely high or extremely
low
Correct The ideal managerial style, as described by the managerial grid, is the:
Question 10 answers
Selected Answer: Correct 9,9 position

Incorrect A test is valid if the test results can be reproduced time after time.
Question 11 answers

Correct ________ attempts to describe an individual's emotional maturity, subjectivity,
honesty and objectivity.
Question 12 answers
Selected Answer: Correct Personality tests

Correct A test that attempts to measure an individual's interest in performing various
Question 13 answers
Selected Answer: Correct vocational interest test

Correct ________ is the process of outlining who will follow whom in various
organizational positions.
Question 14 answers
Selected Answer: Correct Succession planning

Correct Selection is dependent upon effective:
Question 15 answers

Incorrect The management manpower replacement chart is a form used in compiling a
human resource inventory.
Question 16 answers

Correct The initial step in providing appropriate human resources is to conduct
recruitment.
Question 17 answers

Correct Performance appraisal can be considered a one-time review of an individual's
past productivity.
Question 18 answers

Correct Which of the following steps in the providing human resource process follows
training?
Question 19 answers
Selected Answer: Correct performance appraisal

Correct An aptitude test measures the level of skill or knowledge an individual
possesses in certain areas.
Question 20 answers

Correct The span of management is the number of individuals a manager supervises.
Question 21 answers

Question 22 answers
Correct When an organization manufactures many different types of products, and it
has become difficult to coordinate management activities across the organization, the
appropriate form of departmentalization is:
Question 23 answers
Selected Answer: Correct product

Correct The main criticism of Max Weber's bureaucracy is that it:
Question 24 answers
Selected Answer: Correct did not give enough concern for the human variable

Correct As the similarity of subordinate's activities increases, the appropriate span of
management for the situation increases.
Question 25 answers

Correct Unity of command is the management principle that states there should be
only one president or CEO for an organization.
Question 26 answers

Correct Classical organizing theory comprises the cumulative insights of early
management writers on how organizational resources can best be used to enhance
goal attainment.
Question 27 answers

Correct The formal structure of an organization is defined by the patterns of
relationships that develop because of the informal activities of organization members.
Question 28 answers

Correct One of the advantages of division of labor is that when workers specialize in a
particular task, their skill at performing that task tends to increase.
Question 29 answers

Incorrect A Sales Department at a furniture manufacturer is divided into three units:
Sales Representatives for Educational Sales, Sales Representatives for Residential
Sales and Sales Representatives for Commercial Sales. We would say that this
department is using ________ departmentalization.
Question 30 answers
Selected Answer: Incorrect none of the above
Incorrect Both overlapping responsibility and responsibility gaps should be used when
designing job activities.
Question 31 answers

Correct Size is the most significant factor in determining whether or not an
organization will have staff personnel.
Question 32 answers

Correct Which of the following is most likely if an organization is decentralized?
Question 33 answers
Selected Answer: Correct there is a high degree of delegation

Correct The Chief Financial Officer in an organization may be an individual with
functional authority.
Question 34 answers

Correct Even though a manager may delegate a task to another employee, the
manager still remains responsible for the completion of the task.
Question 35 answers

Correct A job description is a list of specific activities that must be performed to
accomplish some task or job.
Question 36 answers

Correct The process of assigning job activities and related authority to specific
individuals in the organization is termed:
Question 37 answers

Correct A listing of specific activities that must be performed to accomplish some task
or job is a:
Question 38 answers

Correct Authority is the right to perform or command.
Question 39 answers
Correct Authority is the obligation to perform assigned activities.
Question 40 answers

Correct The process of outlining who will follow whom in various organizational
positions is called career planning.
Question 1 answers

Correct The final step in the training process is administering the training program.
Question 2 answers

Correct The management inventory card, the position replacement form, and the
management manpower replacement chart are three separate record-keeping devices
needed for a human resource inventory.
Question 3 answers

Correct Job analysis is a process of obtaining all pertinent job facts, and produces job
descriptions and job specifications.
Question 4 answers

Correct An advantage of the lecture is that it:
Question 5 answers
Selected Answer: Correct allows the instructor to expose trainees to a maximum
amount of information

Correct Individuals involved in performance appraisals often view them as
reward/punishment situations.
Question 6 answers

Correct According to the Pregnancy Discrimination Act, employers must treat
pregnancy as:
Question 7 answers
Selected Answer: Correct a medical disability

Correct The purpose of training is to:
Question 8 answers
Selected Answer: Correct increase the productivity of employees by influencing
their behavior

Incorrect Which of the following is NOT an ability or potential that is evaluated for
participants in an assessment center?
Question 9 answers
Selected Answer: Incorrect energy

Correct Training is the process of developing qualities in human resources that will
enable them to be more productive.
Question 10 answers

Correct When workers come into the office frequently, but are not assigned a
Question 11 answers

Correct From a performance standpoint, when is the effect of stress most favorable?
Question 12 answers
Selected Answer: Correct when stress levels are moderate
Correct Stabilizing an organization is part of the process of modifying an existing
organization to increase organizational effectiveness.
Question 13 answers

Correct The best rationale for modifying an existing organization is to increase:
Question 14 answers
Selected Answer: Correct organizational effectiveness

Correct When an organization ties together company stakeholders through e-mail or
the Web, it is creating a:
Question 15 answers

Question 16 answers

Question 17 answers

Correct Although resistance to change within an organization is very rare, it must be
Question 18 answers

Correct Clarifying and redesigning jobs within the organization would be an example
of:
Question 19 answers
Selected Answer: Correct structural change

Correct Employee resistance to change exists because:
Question 20 answers
Selected Answer: Correct individuals fear some type of personal loss

Correct Which of the following is NOT an advantage of the division of labor?
Question 21 answers
Selected Answer: Correct Workers may become resentful or feel they are treated
like machines
Correct The more time managers spend on the planning function, the greater their
span of management should be.
Question 22 answers

Correct The final step in the organization process is to allocate resources and
directives for subtasks.
Question 23 answers

Incorrect The organizing process ends after a manager evaluates the results of an
implemented organizing strategy.
Question 24 answers

Question 25 answers
Correct In general, the closer subordinates are physically, the more of them managers
can supervise effectively.
Question 26 answers

Correct Which of the following is NOT one of Henri Fayol's 16 general guidelines for
Question 27 answers
Selected Answer: Correct place primary attention on improving efficiency

Question 28 answers

Correct Which of the following is NOT a main step in the organizing process?
Question 29 answers
Selected Answer: Correct evaluating plans for completeness

Correct One of the advantages of division of labor is that when workers specialize in a
particular task, their skill at performing that task tends to increase.
Question 30 answers

Correct Responsible managers take complete charge of their work groups.
Question 31 answers

Correct The roles that staff personnel perform include all of the following EXCEPT:
Question 32 answers
Selected Answer: Correct the financial role

Incorrect Which of the following is not a correct statement concerning responsibility?
Question 33 answers
Selected Answer: Incorrect responsibility cannot be delegated or passed on to a
subordinate

Correct Authority will usually still be accepted even if the individual does not
understand the order being communicated.
Question 34 answers
Question 35 answers

Question 36 answers

Incorrect Which of the following is NOT a guideline for making delegation effective?
Question 37 answers
Selected Answer: Incorrect Give employees freedom to pursue tasks in their own
way

Correct The three main types of authority that can exist within an organization are:
Question 38 answers
Selected Answer: Correct line, staff, and functional

Correct When a minimal number of job activities and authority are delegated to
Question 39 answers
Selected Answer: Correct centralized

Question 40 answers

Question 1 answers

Correct A potential problem with responsibility gaps is that two employees may both
perform the same task.
Question 2 answers

Correct The most fundamental authority consisting of the right to make decisions and
to give orders concerning the production, sales, or finance-related behavior of
subordinates is called:
Question 3 answers
Selected Answer: Correct line authority
Incorrect Which of the following is NOT a staff position?
Question 4 answers
Selected Answer: Incorrect management development specialist

Correct A manager's behavior with upper management is one way to determine the
degree of responsibility a manager possesses.
Question 5 answers

Incorrect Responsibility gaps usually have a more significant impact on the
management system when they relate to non-managers than when they relate to
managers.
Question 6 answers

Correct Centralization refers to the situation in which a minimal number of job
activities and a minimal amount of authority are delegated to subordinates.
Question 7 answers

Correct A very small organization increases the opportunity for delegation.
Question 8 answers

Correct A responsibility gap exists when certain organizational tasks are not included
in the responsibility area of any individual organizational member.
Question 9 answers

Correct A management responsibility guide is a specific tool developed to clarify the
responsibilities of various managers in the organization.
Question 10 answers

Correct Groups of employees formed by managers that go beyond the boundaries and
Question 11 answers
Selected Answer: Correct virtual teams

Correct ________ is defined as a struggle that results from opposing needs or feelings
between two or more people.
Question 12 answers
Correct When stability is low, the probability of organizational survival and growth
increases.
Question 13 answers

Correct Which of the following forms of a virtual office offers the least mobility?
Question 14 answers
Selected Answer: Correct occasional telecommuting

Correct The best rationale for modifying an existing organization is to increase:
Question 15 answers
Selected Answer: Correct organizational effectiveness

Question 16 answers

Correct Organizational change is a prerequisite for long-term organizational success.
Another prerequisite is ________.
Question 17 answers

Incorrect According to the model developed by Hellriegel and Slocum, a company is
certain to fail if it has low stability and high adaptability.
Question 18 answers

Correct Which of the following is NOT a guideline for reducing the resistance to
change?
Question 19 answers
Selected Answer: Correct change should be made as quickly as possible

Correct Stress is the bodily strain that an individual experiences as a result of coping
with some environmental factor.
Question 20 answers

Incorrect Which of the following factors would be a factor that would tend to increase
Question 21 answers
Selected Answer: Incorrect Subordinates have complex tasks

Question 22 answers

Correct A flat organization chart:
Question 23 answers
Selected Answer: Correct is characterized by broad spans of management

Correct The orderly arrangement of group efforts to provide unity of action in the
Question 24 answers
Selected Answer: Correct coordination

Correct The most widely used basis for establishing departments within the formal
structure is:
Question 25 answers
Correct ________ is defined as the relationship among organizational resources as
outlined by management.
Question 26 answers
Selected Answer: Correct Formal structure

Correct Few levels and relatively broad spans of management characterize a flat
organization chart.
Question 27 answers

Correct Scalar relationships refer to the chain-of-command positioning of individuals
on an organization chart.
Question 28 answers

Question 29 answers
Correct Traditionally, individuals at the top of a pyramid-shaped organizational
structure have less authority but more responsibility than individuals at the bottom of
the pyramid.
Question 30 answers

Correct Training needs are the information or skill areas of an individual or group that
require further development to increase the productivity of that individual or group.
Question 31 answers

Correct Individuals involved in performance appraisals often view them as
reward/punishment situations.
Question 32 answers

Question 33 answers

Incorrect A job description is a technique commonly used to gain an understanding of
what a task entails and the type of individual who should be hired to perform that
task.
Question 34 answers

Correct Lectures are primarily a one-way communication situation in which an
instructor orally presents information to an individual or a group of listeners for
training purposes.
Question 35 answers

Correct Performance appraisal can be considered a one-time review of an individual's
past productivity.
Question 36 answers

Incorrect Recruitment involves the hiring of prospective employees.
Question 37 answers

Correct A list of specific activities that must be performed to accomplish some job or
task is a:
Question 38 answers

Correct An accurate description of an assessment center is:
Question 39 answers
Selected Answer: Correct a program in which an applicant simulates
organizational activities

Correct ________ consists of information about the characteristics of organization
members.
Question 40 answers
Selected Answer: Correct A human resource inventory

Correct Site selection is part of input planning.
Question 1 answers

Incorrect Which of the following is the first step in the human resource planning
process?
Question 2 answers
Selected Answer: Incorrect Human resource requirements
Correct The ________ method utilizes historical data to predict future sales levels.
Question 3 answers
Selected Answer: Correct Moving average

Correct In the human resource planning process, which of the following steps
Question 4 answers
Selected Answer: Correct taking a human resource inventory

Correct The two primary elements of a PERT network are:
Question 5 answers
Selected Answer: Correct activities symbolized by arrows and events symbolized
by circles

Correct In considering selection of a site for a plant, one question an organization
should ask is about the adequacy of housing and schools around potential sites.
Question 6 answers

Correct At which stage of the product life cycle do competitors enter the market,
although sales are climbing at a slower rate than before?
Question 7 answers

Incorrect In the stages of the product life cycle, which stage typically follows the
maturity stage?
Question 8 answers
Selected Answer: Incorrect decline

Correct The Gannt chart is a scheduling tool composed of a bar chart with time on one
axis and the resource to be scheduled on the other axis.
Question 9 answers

Correct Scheduling is the process of formulating a detailed listing of activities that
must be accomplished to attain an objective, and is an integral part of every
organizational plan.
Question 10 answers

Correct Most organizational decisions are made under conditions of complete
certainty.
Question 11 answers

Correct Decision-makers who believe the source of all good is outside of themselves,
and therefore rely heavily upon suggestion, are classified as having an exploitative
orientation.
Question 12 answers

Correct A group decision-making process which forbids negative feedback on any
suggested alternative by any group member until all members have presented
alternatives is known as:
Question 13 answers
Selected Answer: Correct brainstorming

Correct If a manager uses consensus, he or she needs to understand the group may not
be able to arrive at a decision without the manager's assistance.
Question 14 answers

Correct Although individuals are generally more committed to decisions made by
group decision-making, there are more alternatives generated with individual
decision-making.
Question 15 answers

Correct A group decision process in which negative feedback on any suggested
alternative is forbidden until all members have presented alternatives is called
brainstorming.
Question 16 answers

Correct A decision is a choice made between two or more available alternatives.
Question 17 answers

Correct Which of the following would be the most appropriate traditional technique
Question 18 answers
Selected Answer: Correct habit

Correct The formula for expected value (EV) is:
Question 19 answers
Selected Answer: Correct EV = income x probability

Correct The proportion of the total management system that a decision will affect is
called the:
Question 20 answers
Selected Answer: Correct scope of the decision

Correct In general, the strategy management steps can be viewed as being sequential
and continuing.
Question 21 answers

Correct The first step of strategy management is designed to:
Question 22 answers
Selected Answer: Correct pinpoint environmental factors that can influence the
organization

Correct Question marks in the BCG Growth-Share Matrix are businesses with a high
market share in a slowly growing market.
Question 23 answers
Correct The strategy development tool that consists of answering basic questions
about the present purposes and objectives of the organization and its environment is:
Question 24 answers
Selected Answer: Correct critical question analysis

Correct The GE Multifactor Portfolio Matrix was designed to be more complete than
the BCG matrix.
Question 25 answers

Correct Long-range planning that focuses on the organization as a whole is:
Question 26 answers
Selected Answer: Correct strategic planning

Correct The document that is written by management and describes the purpose for
which the organization exists is the:
Question 27 answers
Correct A business strategy that emphasizes making an organization more competitive
by targeting a particular customer is a:
Question 28 answers
Selected Answer: Correct focus strategy

Correct According to Porter, ________ refers to the power that customers have over
the firms operating in an industry.
Question 29 answers

Correct ________ is a strategy adopted by management to increasing the amount of
business that an SBU is currently generating.
Question 30 answers
Selected Answer: Correct Growth

Question 31 answers

Correct A key factor necessary for a successful MBO program is that attainment of the
objectives NOT be used in performance appraisal purposes.
Question 32 answers

Correct According to Drucker, which of the following goal areas would NOT relate to
a tangible, impersonal characteristic of organizational operations.
Question 33 answers
Selected Answer: Correct Worker performance and attitude

Correct A management guideline that recommends managers clearly determine,
understand, and state organizational objectives before they initiate any action is:
Question 34 answers
Selected Answer: Correct the principle of the objective

Correct Performance evaluation of the planner should be:
Question 35 answers
Selected Answer: Correct both objective and subjective

Incorrect The principle of the objective is another name for management by
objectives.
Question 36 answers
Question 37 answers

Correct Organizational coordination and efficiency are dependent on effective
planning.
Question 38 answers

Correct The organizational planner probably provides the most important input in the
planning subsystem.
Question 39 answers

Correct One of the primary advantages of MBO is that:
Question 40 answers
Selected Answer: Correct the process gains employee commitment

Correct Contingency management is similar to scientific management in that both are
based on the premise that there is one "best way" to solve management problems.
Question 1 answers

Correct Which of the following would Ludwig Von Bertalanffy identify as a closed
system?
Question 2 answers
Selected Answer: Correct a clock

Correct The contingency approach to management emphasizes that what managers do
in practice depends on a given set of circumstances or situations.
Question 3 answers

Correct Fayol's general principles of management emphasize three areas:
organizational efficiency, the handling of people, and appropriate management action.
Question 4 answers

Correct Scientific management can be broken down into two distinct areas. Which of
the following researchers would NOT be considered a major contributor to the
lower-level management analysis area of scientific management?
Question 5 answers

Correct Hal works for a large industrial organization and one of his primary tasks is
this task is:
Question 6 answers

Correct According to Fayol, the notion that workers should receive orders from only
one manager is known as:
Question 7 answers
Selected Answer: Correct Unity of Command

Correct Nick is 29 years old and has just been promoted from salesperson to sales
Question 8 answers
Selected Answer: Correct establishment

Correct Management principles apply only to businesses and not non-profit
organizations.
Question 9 answers
Question 10 answers

Correct When a manager is not reaching organizational goals and is wasting resources,
they would most likely be considered:
Question 11 answers

Correct Which is the first stage in career evolution and is characterized by
self-analysis and the exploration of different types of jobs?
Question 12 answers

Incorrect The primary question most firms face is whether or not to globalize
operations.
Question 13 answers
Incorrect We have a shoe manufacturing plant in Malaysia and we have hired a
Malaysian manager to manage it, because we believe that the manager will
understand the situation better and manage the plant better than any foreign manager.
This is:
Question 14 answers
Selected Answer: Incorrect an ethnocentric attitude

Correct A United States clothing manufacturer has recently purchased a factory in
Taiwan that manufactures men's and women's shirts. This action is known as:
Question 15 answers
Selected Answer: Correct direct investing

Correct The geocentric attitude is generally thought to be the most appropriate for
managers in multinational corporations.
Question 16 answers

Correct Transnational organizations usually take entire continents as their business
arena.
Question 17 answers
Question 18 answers

Correct Managers should allow expatriates to adjust slowly to the new environment
and delay emphasis on goal attainment as long as possible.
Question 19 answers

Correct ________ are wealthy individuals who provide capital to new companies.
Question 20 answers
Selected Answer: Correct Angel investors

Incorrect Angel investors provide capital to more than ________ companies each
year.
Question 21 answers
Selected Answer: Incorrect 100,000

Correct On average, ________ people start businesses in the United States each
month.
Question 22 answers

Correct ________ of new restaurants fail within the first three years.
Question 23 answers
Selected Answer: Correct 60%

Question 24 answers

Correct ________ occurs when a firm attempts to alter its own competitive strategy.
Question 25 answers
Selected Answer: Correct Strategic renewal

Correct Social entrepreneurship is a fairly new topic from a research perspective.
Question 26 answers
Correct The one area that is arguably receiving the most attention in the area of
ecology is popularly called, 'going green'.
Question 27 answers

Question 28 answers

Correct According to Sethi, the ________ approach sees business as having both
economic and societal goals.
Question 29 answers

Correct The best-known argument against business performing socially responsible
Question 30 answers
Selected Answer: Correct Milton Friedman
Question 31 answers

Question 32 answers
Selected Answer: Correct take action that would be viewed as proper by a panel of
peers

Correct All companies should take social responsibility measurements in all of the
Question 33 answers

Correct People with disabilities are subject to the same negative dynamics that plague
women, minorities, and older workers.
Question 34 answers

Incorrect ________ are statistical characteristics of a population.
Question 35 answers
Selected Answer: Incorrect Diversity

Correct Reverse discrimination is the term used to describe inequities affecting
members of the minority group as an outcome of programs designed to assist the
majority group.
Question 36 answers

Correct Affirmative action programs are designed to provide barriers for underutilized
or disadvantaged individuals.
Question 37 answers

Correct The culture-specific approach gives employees a genuine non-appreciation for
the culture they are about to encounter.
Question 38 answers

Correct The assimilation approach to cultural diversity:
Question 39 answers
Selected Answer: Correct pressures employees who do not belong to the dominant
culture to conform

Correct Minorities as well as women often face a "glass ceiling" limiting their
potential advancement.
Question 40 answers

Question 1 answers

process?
Question 2 answers

Question 3 answers
Question 4 answers

Question 5 answers
by circles

Question 6 answers

Question 7 answers

maturity stage?
Question 8 answers

Question 9 answers

Question 10 answers

certainty.
Question 11 answers

orientation.
Question 12 answers

Question 13 answers

Question 14 answers

decision-making.
Question 15 answers

brainstorming.
Question 16 answers

Question 17 answers

Question 18 answers

Question 19 answers

called the:
Question 20 answers

and continuing.
Question 21 answers

Question 22 answers
organization

Question 23 answers

Question 24 answers
the BCG matrix.
Question 25 answers

Question 26 answers

Question 27 answers

Question 28 answers
Question 29 answers

Question 30 answers

Question 31 answers

Question 32 answers

Question 33 answers

Question 34 answers

Question 35 answers

objectives.
Question 36 answers

Question 37 answers
planning.
Question 38 answers

planning subsystem.
Question 39 answers

Question 40 answers

Correct Irrespective of which argument or combination of arguments particular
managers embrace, federal legislation requires business to perform certain social
responsibility activities.
Question 1 answers

Correct Organizations characterized by attitudes and behaviors consistent with either
the social responsibility or the social obligation approach are generally more socially
responsive than organizations characterized by attitudes and behaviors consistent with
the social responsiveness approach.
Question 2 answers

Correct Which federal agency strives to reduce consumer misunderstandings of
manufacturers' product design, labeling, and so on, by promoting clarity of these
messages?
Question 3 answers
Selected Answer: Correct Consumer Product Safety Commission

Correct During phase 2 of the process of converting social responsibility policy into
Question 4 answers
Selected Answer: Correct none of the above; division management should not be

Correct Milton Friedman is a strong proponent of business performing socially
responsible activities.
Question 5 answers
Correct According to the model presented in the textbook regarding how social
Question 6 answers

Correct In recent years the economy has done well so the amount of attention given to
the concept of corporate social responsibility has decreased.
Question 7 answers

Correct When a company is providing the expatriate with basic information, such as
personal safety, who to call in an emergency, and how to write a check, the company
is providing training in:
Question 8 answers
Selected Answer: Correct logistical information

Correct The geocentric attitude reflects the belief that the overall quality of
management recommendations, rather than the location of managers, should
determine the acceptability of management practices used to guide multinational
corporations.
Question 9 answers
Incorrect Membership in The North American Free Trade Agreement (NAFTA) is
limited to the United States, Mexico, and Canada.
Question 10 answers

Correct Organization members who are citizens of one country and work in another
Question 11 answers

Correct Which of the following management functions is NOT performed in
multinational corporations?
Question 12 answers

Question 13 answers

Correct The guideline that underscores the notion that all people deserve an
opportunity to achieve economic advancement and an improved standard of living is
called:
Question 14 answers

Correct On average, 460,000 people start new businesses in the United States each
month.
Question 15 answers

Correct ________ refers to the activities and investments committed to gain returns
from the new product or service arising from the opportunity.
Question 16 answers

Question 17 answers

Correct An entrepreneur's belief in the law of small numbers decreases the risk he or
she perceived with an opportunity.
Question 18 answers

Incorrect ________ are firms that raise money from investors and then use money to
make investments in new firms.
Question 19 answers
Selected Answer: Incorrect Angel investors

Incorrect Strategic renewal involves improving the firm's ability to execute strategies
and focuses on new processes instead of new products.
Question 20 answers

Correct Most entrepreneurs completely fund operations with their own money or
credit cards.
Question 21 answers

Correct Managers who have progressed to Donaldson's "unconscious competence"
stage learn how to interact with diverse groups and cultures by deliberately thinking
about how to behave.
Question 22 answers

Correct Presently, approximately ________ Americans over the age of 55 are
employed or looking for work.
Question 23 answers

Incorrect Role conflict refers to having too many expectations to comfortably fulfill.
Question 24 answers

Correct Diversity in the managerial ranks has the advantage of enhancing company
credibility with customers.
Question 25 answers

Correct Discrimination is a positive or negative assessment of members of a group or
their perceived attributes.
Question 26 answers
Correct The multicultural approach to organizational diversity is the most effective
approach to pluralism.
Question 27 answers

Incorrect Managers cannot rise to the challenge of managing a diverse workforce
unless they recognize that many employees have difficulties coping with diversity.
Question 28 answers

Incorrect Planning, organizing, influencing, and controlling need to be separated and
investigated individually.
Question 29 answers

Correct Technical skills involve the ability to build cooperation within the team being
led.
Question 30 answers
Correct The statement that management principles are universal means that these
principles apply to all types of organizations and organization levels.
Question 31 answers

Incorrect Of the ten highest paid executives in the U.S., two are women.
Question 32 answers

Incorrect Influencing can be thought of as assigning the tasks developed under the
planning function to various individuals or groups within the organization.
Question 33 answers

Incorrect Which of the following is NOT one of the characteristics that are usually
present in situations in which management science techniques are applied?
Question 34 answers
Selected Answer: Incorrect the use of mathematical models

Correct The classical approach to management was the product of the first
concentrated effort to develop a body of management thought.
Question 35 answers

Incorrect The only factors involved in building a learning organization are to
challenge mental models, team learning, and personal mastery.
Question 36 answers

Incorrect The Hawthorne Studies were named after the main researchers responsible
for the study.
Question 37 answers

Correct The scientific management approach to management emphasizes the "one
best way" to perform a task.
Question 38 answers

Correct According to Fayol, the concept of increasing the importance of the
subordinate role is known as:
Question 39 answers
Correct A number of interdependent parts functioning independently of each other are
a system.
Question 40 answers

Correct Contingency management is similar to scientific management in that both are
based on the premise that there is one "best way" to solve management problems.
Question 1 answers

Correct Which of the following would Ludwig Von Bertalanffy identify as a closed
system?
Question 2 answers

Correct The contingency approach to management emphasizes that what managers do
in practice depends on a given set of circumstances or situations.
Question 3 answers
Correct Fayol's general principles of management emphasize three areas:
Question 4 answers

Correct Scientific management can be broken down into two distinct areas. Which of
the following researchers would NOT be considered a major contributor to the
Question 5 answers

this task is:
Question 6 answers

Correct According to Fayol, the notion that workers should receive orders from only
Question 7 answers
Correct Nick is 29 years old and has just been promoted from salesperson to sales
Question 8 answers

organizations.
Question 9 answers

Question 10 answers

Correct When a manager is not reaching organizational goals and is wasting resources,
Question 11 answers

Question 12 answers

Incorrect The primary question most firms face is whether or not to globalize
operations.
Question 13 answers

Incorrect We have a shoe manufacturing plant in Malaysia and we have hired a
Malaysian manager to manage it, because we believe that the manager will
understand the situation better and manage the plant better than any foreign manager.
This is:
Question 14 answers
Selected Answer: Incorrect an ethnocentric attitude

Question 15 answers

Correct The geocentric attitude is generally thought to be the most appropriate for
managers in multinational corporations.
Question 16 answers

Correct Transnational organizations usually take entire continents as their business
arena.
Question 17 answers

Question 18 answers

Question 19 answers

Question 20 answers
year.
Question 21 answers

Correct On average, ________ people start businesses in the United States each
month.
Question 22 answers

Question 23 answers

Question 24 answers
Question 25 answers

Question 26 answers

Question 27 answers

Question 28 answers

Question 29 answers

Question 30 answers

Question 31 answers

Question 32 answers
peers

Question 33 answers
Correct People with disabilities are subject to the same negative dynamics that plague
women, minorities, and older workers.
Question 34 answers

Question 35 answers

Correct Reverse discrimination is the term used to describe inequities affecting
members of the minority group as an outcome of programs designed to assist the
majority group.
Question 36 answers

Correct Affirmative action programs are designed to provide barriers for underutilized
or disadvantaged individuals.
Question 37 answers
Correct The culture-specific approach gives employees a genuine non-appreciation for
the culture they are about to encounter.
Question 38 answers

Correct The assimilation approach to cultural diversity:
Question 39 answers
Selected Answer: Correct pressures employees who do not belong to the dominant
culture to conform

Question 40 answers

Question 1 answers

process?
Question 2 answers

Question 3 answers

Question 4 answers

Question 5 answers
by circles

Question 6 answers
Question 7 answers

maturity stage?
Question 8 answers

Question 9 answers

Question 10 answers
certainty.
Question 11 answers

orientation.
Question 12 answers

Question 13 answers

Question 14 answers
decision-making.
Question 15 answers

brainstorming.
Question 16 answers

Question 17 answers

Question 18 answers
Question 19 answers

called the:
Question 20 answers

and continuing.
Question 21 answers

Question 22 answers
organization

Question 23 answers

Question 24 answers

the BCG matrix.
Question 25 answers

Question 26 answers

Question 27 answers

Question 28 answers

Question 29 answers

Question 30 answers

Question 31 answers
Question 32 answers

Question 33 answers

Question 34 answers

Question 35 answers

objectives.
Question 36 answers

Question 37 answers

planning.
Question 38 answers

planning subsystem.
Question 39 answers

Question 40 answers
managers embrace, federal legislation requires business to perform certain social
responsibility activities.
Question 1 answers

Correct Organizations characterized by attitudes and behaviors consistent with either
the social responsibility or the social obligation approach are generally more socially
responsive than organizations characterized by attitudes and behaviors consistent with
the social responsiveness approach.
Question 2 answers

Correct Which federal agency strives to reduce consumer misunderstandings of
manufacturers' product design, labeling, and so on, by promoting clarity of these
messages?
Question 3 answers
Selected Answer: Correct Consumer Product Safety Commission

Question 4 answers

Correct Milton Friedman is a strong proponent of business performing socially
Question 5 answers

Question 6 answers

Correct In recent years the economy has done well so the amount of attention given to
the concept of corporate social responsibility has decreased.
Question 7 answers

Question 8 answers

corporations.
Question 9 answers

Incorrect Membership in The North American Free Trade Agreement (NAFTA) is
Question 10 answers

Question 11 answers

Question 12 answers

Question 13 answers

called:
Question 14 answers

Correct On average, 460,000 people start new businesses in the United States each
month.
Question 15 answers

Question 16 answers
Question 17 answers

Question 18 answers

Question 19 answers
Selected Answer: Incorrect Angel investors

Incorrect Strategic renewal involves improving the firm's ability to execute strategies
Question 20 answers
credit cards.
Question 21 answers

Question 22 answers

Question 23 answers

Incorrect Role conflict refers to having too many expectations to comfortably fulfill.
Question 24 answers

Question 25 answers

Correct Discrimination is a positive or negative assessment of members of a group or
their perceived attributes.
Question 26 answers

Question 27 answers

Incorrect Managers cannot rise to the challenge of managing a diverse workforce
unless they recognize that many employees have difficulties coping with diversity.
Question 28 answers

Incorrect Planning, organizing, influencing, and controlling need to be separated and
investigated individually.
Question 29 answers

Correct Technical skills involve the ability to build cooperation within the team being
led.
Question 30 answers

Correct The statement that management principles are universal means that these
principles apply to all types of organizations and organization levels.
Question 31 answers

Incorrect Of the ten highest paid executives in the U.S., two are women.
Question 32 answers

Incorrect Influencing can be thought of as assigning the tasks developed under the
planning function to various individuals or groups within the organization.
Question 33 answers
Question 34 answers
Selected Answer: Incorrect the use of mathematical models

Correct The classical approach to management was the product of the first
concentrated effort to develop a body of management thought.
Question 35 answers

Incorrect The only factors involved in building a learning organization are to
Question 36 answers

Incorrect The Hawthorne Studies were named after the main researchers responsible
for the study.
Question 37 answers
Correct The scientific management approach to management emphasizes the "one
Question 38 answers

Question 39 answers

a system.
Question 40 answers

performance and:
Question 1 answers

Incorrect A manager can increase his or her personal power by developing a sense of
Question 2 answers

Question 3 answers

Incorrect Generally, as the appropriateness of information increases, so does the value
of that information.
Question 4 answers

Question 5 answers

Correct The process of measuring performance, comparing performance to a standard,
and taking corrective action is also known as influencing.
Question 6 answers
period are:
Question 7 answers

Question 8 answers

Question 9 answers

information?
Question 10 answers

Correct All of the following are characteristics of successful JIT programs EXCEPT:
Question 11 answers
Selected Answer: Correct low management commitment and support

a seasonal demand.
Question 12 answers

Question 13 answers

Question 14 answers

Incorrect The first step in making sound strategic capacity decisions is to compare
Question 15 answers
Question 16 answers

Correct When an organization replaces human effort by electromechanical devices, it
is using:
Question 17 answers

Correct Quality assurance is a continuum of activities that starts when quality
standards are set and ends when quality goods and services are delivered to the
customer.
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Correct Productivity can be expressed by the equation: Productivity = Inputs/Outputs.
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Incorrect The performance of managerial activities entailed in selecting, designing,
operating, controlling and updating production systems is called:
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Selected Answer: Incorrect strategic management

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success.
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Correct Certain employees tend to be more valuable than others to the organization
with respect to talent.
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Selected Answer: Incorrect It can serve as a component of organizational stability

Incorrect ________ are the beliefs of a person or a social group in which they have an
emotional interest.
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Selected Answer: Incorrect Cultures

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Correct The purpose of the organizational mission is to clarify the purpose of the
organization.
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manage inventory.
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Correct Which researcher advised that "American manufacturing has slumped a long
way from the glory days of the 1950s and 1960s?
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Selected Answer: Correct Feigenbaum

Incorrect Producing high-quality products results in higher costs for the organization.
Question 36 answers

Correct Philip Crosby is known throughout the world as an expert in the area of
quality and is considered a pioneer of the quality movement in the United States.
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Correct People tend to be more creative when they are under intense time pressure on
a regular basis.
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Correct In the Integrating step of the innovation process, the invention is established
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to orders is:
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Correct Data about environmental trends is appropriate information for top
management.
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performance and:
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to standards.
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Correct Summaries and exception reports of operating results would be appropriate
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Incorrect The practicality of a new idea is developed in the Diffusing step of the
innovation process.
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Correct The first step of the incremental improvement approach to quality
improvement is:
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Correct W. Edwards Deming is recognized internationally as a primary contributor to
Japanese quality improvement programs.
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Correct The prestigious international award for quality is the ________ Award.
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Selected Answer: Correct Deming
Incorrect ________ ideas are ideas that focus on inventions for improving a
manufacturing process.
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Selected Answer: Incorrect Technology

Correct Identifying job candidates who are creative and hiring them is one of the most
easily implemented strategies for increasing organizational creativity.
Question 20 answers

Correct Which of the following process strategies would be most appropriate for the
auto industry?
Question 21 answers

a seasonal demand.
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Correct Quality circles are considered to be a "step beyond" work teams in assuring
quality.
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Selected Answer: Incorrect liquidity

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Correct The first stage in a cost control program is:
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Selected Answer: Correct establish standard or planned labor and material costs
Correct Deming believes if you want good quality, you hire many inspectors to ensure
the operation is producing at the desired quality level.
Question 28 answers

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Correct Operations management is the performance of managerial activities entailed
in selecting, designing, operating, controlling and updating production systems.
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occasions.
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and work.
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process?
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Name Exam 1
Status Completed
Instructions
traits.
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performing:
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ethical standards?
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approach.
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services.
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corporations?
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in:
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year.
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1998-2000.
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demographic shifts.
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perform a task.
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known as:
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OK
Name Exam 1
Status Completed
Instructions
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national borders.
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directing.
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from:
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thought
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areas EXCEPT:
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to undertake
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performance is:
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year.
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OK

User Wing Chi Cheng

Name Exam 1
Status Completed
Instructions
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multiculturalism?
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classified as:
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management was:
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strategy.
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areas EXCEPT:
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management.
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until phase 3
expect the most?
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are:
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operations.
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traits.
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OK

User Wing Chi Cheng
Name Exam 2
Status Completed
Instructions
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tasks
planning?
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countries.
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aimed.
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control?
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problem
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directed.
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is to be based.
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OK


Name Exam 3
Status Completed
Instructions
economic benefit.
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management?
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environment.
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chart.
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the same task.
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subordinate.
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authority.
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some task or job.
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contribution
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are called:
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for selection.
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space:
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slowly.
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OK

User Wing Chi Cheng
Name Exam 3
Status Completed
Instructions
loss.
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two or more people.
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EXCEPT:
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slowly.
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channels should be:
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performance.
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some task or job.
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description.
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resource inventory.
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entire task
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is its:
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have only one boss.
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OK

Name Exam 4
Status Completed

Instructions
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the organization?
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days.
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being motivated by:
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characteristics.
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communication"?
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activities.
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grapevine.
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issues
as:
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called:
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thoughts.
Question 19 answerse strategy for encouraging formal organizational communication

is to ensure that all organization

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team?
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User Chun Mei Tam

Name Exam 1
Status Completed
Instructions

Question 1 answers
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Selected Answer: Correct take action that protects and improves both the welfare of society
and the interests of the organization
societal goals.
Question 3 answers

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Incorrect The ________ area provides that a measurement should be made of whether the
organization is performing such activities as producing goods and services that people need,
creating jobs for society and ensuring worker safety.
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Incorrect According to the Gilbreths, which of the following would NOT be considered a 'worker
variable'?
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Incorrect The Hawthorne Studies demonstrated the direct relationship between workplace
lighting and worker productivity.
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Correct Since there are more female grade school teachers than male grade school teachers, men
would always be considered a minority.
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looking for work.
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EXCEPT:
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Correct Which of Donaldson's stages of managing a diverse workforce is a manager in when he

or she learns how to interact with diverse groups and cultures by deliberately thinking about how to
behave?
Question 19 answers
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are termed:
Question 22 answers
Correct Which is the first stage in career evolution and is characterized by self-analysis and the
exploration of different types of jobs?
Question 23 answers
Correct The process of choosing tasks that must be performed to attain organizational goals,
outlining how the tasks must be performed, and indicating when they should be performed is:
Question 24 answers
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Incorrect Technical skills involve the ability to build cooperation within the team being led.
Question 26 answers
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Incorrect Classic management thought indicates international management differs from domestic
Question 29 answers
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Correct When a United States computer manufacturer sells a shipment of 40 computers to a

Question 31 answers
Incorrect Transnational organizations usually take entire continents as their business arena.
Question 32 answers
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Question 34 answers

Incorrect Bank financing occurs when an entrepreneur obtains financing from a financial
Question 35 answers
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Incorrect An entrepreneur's belief in the law of small numbers decreases the risk he or she
Question 37 answers
Question 38 answers
Incorrect Information asymmetry refers to an individual's ability to notice and be sensitive to new
Question 39 answers

Incorrect Most entrepreneurs completely fund operations with their own money or credit cards.
Question 40 answers
OK

User Chun Mei Tam
Name Exam 2
Status Completed
Instructions
Incorrect When a manger asks his subordinates to vote on a course of action and the majority
Question 1 answers
Incorrect Most organizational decisions are made under conditions of complete uncertainty.
Question 2 answers
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Incorrect A decision that is routine and repetitive, and typically handled in a specific way, is
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Incorrect A sales forecasting method that predicts future sales levels by analyzing the historical
Question 13 answers
Incorrect The sales forecasting method is the most complex method available to managers.
Question 14 answers
Correct In considering selection of a site for a plant, one question an organization should ask is
about the adequacy of housing and schools around potential sites.
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Incorrect The repetitiveness dimension of a plan is the extent to which the plan is used over and
over again.
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Incorrect Typically, the level of management and the time spent planning are directly related.
Question 24 answers
Correct With the GE Multifactor Portfolio Matrix, the businesses falling in the cells that form a
diagonal from lower left to upper right are:
Question 25 answers
Selected Answer: Correct medium-strength and should be invested in only selectively
Correct Which level of an organization's external environment contains components that have
broad, long-term implications for managing operations?
Question 26 answers
Incorrect Motivations, status symbols, and attitudes are all important aspects of the international
Question 27 answers
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Incorrect Of the following steps in the planning process, which should precede the others?
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Correct Alternatives to reach an organizational objective are based on assumptions called:
Question 36 answers
Correct The planning process begins with developing the premises upon which each alternative
is to be based.
Question 37 answers
directed.
Question 38 answers
Incorrect The purpose of the planning subsystem is to increase the amount of organizational
planning.
Question 39 answers
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OK

User Chun Mei Tam
Name Exam 3
Status Completed
Instructions
Question 1 answers

Question 2 answers
Question 3 answers
Question 4 answers

channels should be:
Question 5 answers
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Incorrect Even though organizational objectives and other conditions within the management
Question 8 answers
Incorrect Responsibility is the management philosophy whereby individuals are held liable for
how well they use their authority or live up to performing predetermined activities.
Question 9 answers
Correct The first step in the delegation process is assigning specific duties to the individual.
Question 10 answers
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Incorrect The EEOC is an agency established to enforce federal laws regulating recruiting and
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lecture.
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contribution
Incorrect ________ is the process of outlining who will follow whom in various organizational
positions.
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Selected Answer: Incorrect Developing a management manpower replacement chart
Question 19 answers
Incorrect One of the advantages of programmed learning is that it provides ample opportunity to
Question 20 answers
Correct Which one of the following is NOT one of the four primary forces influencing formal
structure?
Question 21 answers
Incorrect Diversity of command is the management principle that recommends that an individual
have only one boss.
Question 22 answers
Question 23 answers
entire task
Question 24 answers
is its:
Question 25 answers
span of management?
Question 26 answers
Question 27 answers
Question 28 answers
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Correct Stress is the bodily strain that an individual experiences as a result of coping with some
environmental factor.
Question 31 answers

organization is:
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Correct The bodily strain experienced by an individual as a result of coping with some
Question 33 answers
levels?
Question 34 answers
EXCEPT:
Question 35 answers

Question 36 answers

Question 37 answers
is creating a:
Question 38 answers
Question 39 answers
Question 40 answers
OK


User Chun Mei Tam
Name Exam 4
Status Completed
Instructions
Question 1 answers
Correct When an individual leaves an organization to start up a company, and the primary
reason was that the organization did not provide room for growth or development of one's potential,
Maslow would say the individual is being motivated by:
Question 2 answers
Correct According to Herzberg, which of the following is needed just to prevent the employee
from becoming dissatisfied with work?
Question 3 answers
Correct The difference between needs-goal theory and Vroom's Expectancy Theory is that
Vroom's Theory:
Question 4 answers
Incorrect Activities based on Theory Y assumptions are more apt to motivate organization
Question 5 answers
Question 6 answers
Correct In Likert's Management System, which style of management is characterized by

complete trust and confidence in subordinates?
Question 7 answers
Question 8 answers

Question 9 answers
Incorrect Negative reinforcement is a reward that consists of a desirable consequence of behavior.
Question 10 answers
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concept of:
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Correct In Hersey and Blanchard's theory, a person who is unable to solve task-related problems
independently is considered extremely immature, and the manager should adopt a very directive
style.
Question 13 answers
Correct When most individuals join an organization, they are unable to solve task-related
problems independently. According to life cycle theory, what is the appropriate leadership style for
this person?
Question 14 answers
Question 15 answers
Correct Fiedler suggests when there is a mismatch between the type of situation in which
leaders find themselves, and the leaders style of leadership:
Question 16 answers
Selected Answer: Correct leaders should shift to situations for which they are best suited
who do the job.
Question 17 answers
Correct Although there is much practical appeal and interest in transformational leadership,
more research is needed to develop insights into how managers can become successful
transformational leaders.
Question 18 answers
Question 19 answers
Question 20 answers

communication:
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Selected Answer: Correct nonverbal communication usually contains more meaning than
Question 22 answers
Correct Which of the following would be considered a nonverbal form of communication?
Question 23 answers


activities.
Question 24 answers
Incorrect Successful communication refers to an interpersonal communication situation in which

Question 25 answers
Question 26 answers

e-mail.
Question 27 answers
Correct The capacity of people to recognize their own feelings and the feelings of others is
called motivational intelligence.
Question 28 answers
Question 29 answers
Incorrect The source's view of the destination of the communication is a communication

microbarrier.
Question 30 answers
Incorrect A group is three or more people who interact with one another, are psychologically
Question 31 answers
Incorrect Probably the most fundamental ingredient of effective teams is member satisfaction.
Question 32 answers
Question 33 answers

Question 34 answers
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Correct A team is a group whose members influence one another toward the accomplishment of
an organizational objective.
Question 37 answers
Correct An informal group that gains and maintains membership primarily because of a
Question 38 answers

Incorrect Once the problem that brought the problem-solving team together has been addressed,
Question 39 answers
Correct Members of a self-managed team carry out many of the activities normally handled by
management in a traditional work setting.
Question 40 answers
OK

User Chun Mei Tam
Name Exam 5
Status Completed
Instructions
basis.
Question 1 answers
Incorrect In the Integrating step of the innovation process, the invention is established as a
Question 2 answers
Question 3 answers
Question 4 answers
Question 5 answers
Question 6 answers
Question 7 answers
inventory.
Question 8 answers
Incorrect Identifying job candidates who are creative and hiring them is one of the most easily
Question 9 answers
Question 10 answers
Correct The first step in the controlling process is comparing measured performance to
standards.
Question 11 answers
Question 12 answers
performance is:
Question 13 answers
Question 14 answers

Question 15 answers
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Question 18 answers
Correct The managerial activity aimed at bringing organizational performance up to the level of
the performance standards is:
Question 19 answers
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process.
Question 21 answers

Question 22 answers
Incorrect Organizational storytelling is the act of passing organizational myths and sagas to other
Question 23 answers
Correct ________ culture is an organizational culture characterized by flexibility and discretion

along with an external focus.
Question 24 answers
culture?
Question 25 answers
Question 26 answers
for about ________.
Question 27 answers
Question 28 answers
Incorrect Organizational language often makes it difficult to assess the organization's shared
values.
Question 29 answers
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Question 31 answers
Correct The job-shop process strategy is best for high-variety, low-volume systems including
the production of one-of-a-kind items.
Question 32 answers
Question 33 answers
Correct Operational tools used to establish labor standards useful for planning, control,
productivity improvements, and compensation are:
Question 34 answers

Question 35 answers
Correct Quality assurance works best when management adopts a "no rejects" philosophy.
Question 36 answers
Question 37 answers
Incorrect Deming's flow diagram for improving product quality has a clear beginning and ending
point.
Question 38 answers
employee skills?
Question 39 answers
Question 40 answers
OK

Question 1 answers
Correct Overall, the disadvantages of planning outweigh the advantages.
Question 2 answers

Correct Which of the following is NOT one of the key areas in which Drucker advised
managers to set management system objectives.
Question 3 answers
Selected Answer: Correct Government Regulation

Incorrect The affirmative purpose of planning is to minimize risk by reducing the
uncertainties surrounding business conditions and clarifying the consequences of
related management activities.
Question 4 answers

Incorrect An organization's mission statement outlines what the organization exists to
do, given a particular group of customers and customer needs.
Question 5 answers

Question 6 answers

Question 7 answers

Correct The process of determining how the organization can get where it wants to go
is:
Question 8 answers

Correct The management approach that uses organizational objectives as the primary
means of managing the organization is called:
Question 9 answers
Selected Answer: Correct management-by-objectives

Correct What an organization exists to do, given a particular group of customers and
customer needs, is an organizational objective.
Question 10 answers
Correct Forecasting is the process of setting objectives and scheduling activities.
Question 11 answers

Incorrect The PERT network contains two primary elements: time and activities.
Question 12 answers

Correct The sales forecasting method is the most complex method available to
managers.
Question 13 answers

Correct The time series analysis method of predicting future sales levels asks
appropriate salespeople for their opinions of what will happen to sales in the future.
Question 14 answers
Correct The main weakness of the Gantt chart is that it does not contain any
information about the interrelationship of tasks to be performed.
Question 15 answers

Correct The process of predicting future environmental happenings that will influence
the operation of the organization is called:
Question 16 answers
Selected Answer: Correct forecasting

Correct Forecasting is the development of proposed action to furnish sufficient and
appropriate organizational resources for reaching established organizational
objectives.
Question 17 answers

Correct A specific action proposed to help the organization achieve its objectives is:
Question 18 answers
Selected Answer: Correct a plan

Correct Repetitiveness, time, scope, and length are the four dimensions of plans.
Question 19 answers

Correct Which of the following products may never reach the decline stage of the
product life cycle?
Question 20 answers
Selected Answer: Correct scissors

Incorrect The legal component of the general environment relates to governmental
affairs.
Question 21 answers

Correct Which level of the organization's environment includes planning, organizing,
influencing, and controlling within the organization?
Question 22 answers
Selected Answer: Correct the internal environment

Correct The ________ component is that part of the general environment that contains
passed legislation.
Question 23 answers
Selected Answer: Correct Legal
Correct A broad and general plan developed to reach long-term organizational
objectives is:
Question 24 answers

Correct The strategy development tool that matches internal organizational strengths
and weaknesses with external opportunities and threats is:
Question 25 answers
Selected Answer: Correct SWOT analysis

Correct An SBU with a small market share of a high-growth market is a:
Question 26 answers
Selected Answer: Correct question mark

Question 27 answers
Correct Which of the following strategy formulation tools was specifically developed
to expand on the BCG Growth-Share Matrix?
Question 28 answers

Correct A business strategy to make an organization more competitive by developing
a product or products that customers perceive as being different from products offered
Question 29 answers
Selected Answer: Correct differentiation strategy

Correct If an organization wanted to determine if it was achieving its goals or whether
the level of progress was satisfactory, which critical question should be asked?
Question 30 answers
Selected Answer: Correct where is the organization presently going?

Incorrect If a manager uses consensus, he or she needs to understand the group may
not be able to arrive at a decision without the manager's assistance.
Question 31 answers

Correct The group decision-making process that offers the advantage of collecting
Question 32 answers

Incorrect All decisions are either programmed or non-programmed decisions.
Question 33 answers

Correct All of the English teachers in Springfield High School have agreed upon the
standards that must be achieved in order to graduate. Most likely this decision was
reached:
Question 34 answers
Selected Answer: Correct by consensus

Question 35 answers

Correct The Delphi group decision-making technique is a process that involves
circulating questionnaires on a specific problem among group members, sharing those
results, and continuing to recirculate and refine responses until a consensus is reached.
Question 36 answers

Correct Which of the following is the final step in the decision-making process?
Question 37 answers
Selected Answer: Correct gather feedback to find out if the problem is solved

Question 38 answers

Correct Implementation of the chosen alternative is the final step in the
decision-making process.
Question 39 answers

called the:
Question 40 answers
Question 1 0 out of 2.5 points
Incorrect 1,1 is the ideal managerial style identified on the managerial grid.
Question 1 answers

Correct After managers decide to make some organizational change, they typically
meet with:
Question 2 answers

Correct As managers implement changes, they need to be aware of the:
Question 3 answers
Selected Answer: Correct stress that may be created

Question 4 answers
change?
Question 5 answers

Correct The process of people change is referred to as:
Question 6 answers
Selected Answer: Correct organizational development

Incorrect Each of the following justify additional changes, EXCEPT:
Question 7 answers
Selected Answer: Incorrect Increase profitability

Question 8 answers

Correct Managers can improve the quality of OD efforts by systematically tailoring
OD programs to meet the specific needs of the organization.
Question 9 answers
Correct The study of organizational change is extremely important because all
managers at all levels are faced with the task of keeping their organizations stable and
resisting change.
Question 10 answers

Correct Fayol calls a communication channel extending from one organizational
Question 11 answers
Selected Answer: Correct a gangplank

Question 12 answers
Selected Answer: Correct that individuals specialize in doing part of a task rather
than the entire task

Correct Horizontal dimensioning is directly related to the concept of scalar
relationships.
Question 13 answers
Question 14 answers

Correct Diversity of command is the management principle that recommends that an
individual have only one boss.
Question 15 answers

organization chart.
Question 16 answers

Incorrect Unity of command is the management principle that states there should be
Question 17 answers
Question 18 answers

Question 19 answers

Correct A department is a unique group of resources established by management to
perform some organizational task.
Question 20 answers

Question 21 answers

Correct The four-step training process sequence is correctly described as:
Question 22 answers
Selected Answer: Correct determining, designing, administering, and evaluating

Correct A training session in which individuals act out and then reflect on some
people-oriented problem is conducted in a ________ format.
Question 23 answers

Incorrect A survey of business people revealed half the respondents thought the
training programs being conducted were not positively impacting their salespersons'
performance.
Question 24 answers

Correct The second major step involved in providing human resources for the
organization is:
Question 25 answers

Question 26 answers

Correct The EEOC is an agency established to enforce federal laws regulating
recruiting and other employment practices.
Question 27 answers

Correct Which of the following would be included in a job specification?
Question 28 answers
Selected Answer: Correct education required

Incorrect ________ is the federal law that prohibits discrimination against individuals
with mental or physical disabilities in the world of management.
Question 29 answers
Selected Answer: Incorrect EEOC

Incorrect The Equal Employment Opportunity Act of 1964 created the Equal
Employment Opportunity Commission.
Question 30 answers
Correct The accountability concept implies reward or punishment is dependent upon
performance.
Question 31 answers

Correct A situation in which more than one individual is responsible for the same
activity is:
Question 32 answers
Selected Answer: Correct overlapping responsibilities

Incorrect Authority is the obligation to perform assigned activities.
Question 33 answers

Question 34 answers

Correct The first step in the sequence of activities for the functional similarity method
of dividing job activities is to make individuals responsible for performing jobs.
Question 35 answers

Question 36 answers

Question 37 answers

Incorrect A manager's behavior with upper management is one way to determine the
Question 38 answers

Question 39 answers
Selected Answer: Incorrect When possible, delegate tasks on the basis of employee
interests

Incorrect In general, an obstacle to delegation occurs when managers cannot bear to
part with any authority.
Question 40 answers

Correct Approximately ________ of new chemical plants fail within the first ten
years.
Question 1 answers

Question 2 answers

Correct Organizational rejuvenation occurs when a firm attempts to alter its own
competitive strategy.
Question 3 answers
Question 4 answers

Question 5 answers

Correct ________ occurs when individuals rely on a small sample of information to
inform their decisions.
Question 6 answers
Selected Answer: Correct Law of small numbers

Correct Information asymmetry refers to an individual's ability to notice and be
sensitive to new information about objects, incidents, and patterns of behavior.
Question 7 answers
Question 8 answers

Correct Perceptions about the sexes based on what society believes are appropriate
behaviors for men and women are:
Question 9 answers

Question 10 answers

Question 11 answers

Question 12 answers

Correct The first component that diversity training programs focus on is:
Question 13 answers
Selected Answer: Correct behavioral awareness

Correct If, as a new employee, you are sent to a training program to learn more about
the norms and practices of another culture to prepare you to interact with people from
that culture effectively, your company is most likely following which of the following
Question 14 answers

Correct The correct sequence of steps for the scientific method in the management
Question 15 answers
Selected Answer: Correct observe system, construct model, deduce system
behavior, test system

a system.
Question 16 answers

Question 17 answers
Selected Answer: Incorrect use of computers

Correct The purpose of the bank wiring observation room experiment portion of the
Question 18 answers
Selected Answer: Correct analyze the social relationships in a work group

Incorrect Which of the following is NOT a main part of the management system:
Question 19 answers
Selected Answer: Incorrect finished goods

Correct According to Fayol, the right to give orders and the power to exact obedience
is:
Question 20 answers
Correct Henry Gantt believed that workers should be compensated according to:
Question 21 answers
Selected Answer: Correct both A and C

Correct Kant's categorical imperative for ethical behavior is that one should act in
such a way that the action taken under the circumstances could be a universal law, or
rule, of behavior.
Question 22 answers

Correct Adherence to legislated social responsiveness is the minimum standard of
social responsibility performance that managers must achieve.
Question 23 answers

Question 24 answers
Correct The Davis Model of Corporate Social Responsibility describes why and how
business should adhere to the obligation to take action that protects and improves the
welfare of society as well as the organization.
Question 25 answers

Correct Determining the extent to which a business should perform socially
responsible activities beyond the legal requirements is a subjective process.
Question 26 answers

Question 27 answers
peers

Correct The process of guiding the activities of organization members to help attain
Question 28 answers

Correct When Peters and Waterman recommend that organizations "stick to their
Question 29 answers
Selected Answer: Correct stay close to the business that they know

Correct Effective managers should assume the responsibility of assisting their
subordinates in career development.
Question 30 answers

Incorrect Which of the following would be considered something a manager should
do to help promote a subordinate's career development?
Question 31 answers
Selected Answer: Incorrect develop an individual plan to reach career objectives

Correct Tom Peters believes that in the future women will continue to operate at a
considerable disadvantage to men in management situations.
Question 32 answers

Incorrect As reported by Forbes in 2007, the number of women on the list of
highest-paid top managers in the U.S. was:
Question 33 answers
Selected Answer: Incorrect three

Correct An arrangement among a cluster of countries that facilitates a high level of
trade among those countries is called a joint venture.
Question 34 answers

Correct The international market agreement aimed at facilitating trade among the U.S.,
Canada, and Mexico is:
Question 35 answers
Selected Answer: Correct NAFTA

Correct The increased distance associated with multinational corporations makes
communication between the different divisions easier.
Question 36 answers

Correct For the most part, only extremely large and complex organizations import and
export.
Question 37 answers
Question 38 answers

Correct International Management is simply the performance of management
activities across national borders.
Question 39 answers

Correct Repatriation is the process of ensuring the adjustment of a worker to a foreign
country.
Question 40 answers

Correct Cross-functional teams may or may not be self-managed teams.
Question 1 answers
Incorrect During the ________ stage of team development, there is an agreement
among team members on role, rules and acceptable behavior.
Question 2 answers
Selected Answer: Incorrect forming

Incorrect A work team is a task group used in organizations to achieve greater
Question 3 answers

Question 4 answers

Correct Groupthink is the mode of thinking group members engage in when the desire
for agreement and the "we-feeling" is so dominant it overrides realistic alternative
problem solutions.
Question 5 answers

Question 6 answers
product

Correct Which stage of team development is characterized by conflict and
disagreement as team members try to clarify their individual roles and challenge the
way the team functions?
Question 7 answers
Selected Answer: Correct storming

Incorrect Sociogram analysis can give manager specific and useful suggestions about
what they should do to improve the functioning of a group.
Question 8 answers

Incorrect Which of the following is least accurate regarding groups?
Question 9 answers
Selected Answer: Incorrect all of these are equally accurate

Question 10 answers

microbarrier.
Question 11 answers

Correct Which of the following is NOT one of the ten commandments of good
listening?
Question 12 answers
Selected Answer: Correct Show the talker that you want to speak

Incorrect In a(n) ________ grapevine, information travels only to selected individuals.
Question 13 answers
Selected Answer: Incorrect Gossip

Correct Verbal communication is the sharing of information without using words to
encode thoughts.
Question 14 answers
Correct The capacity of people to recognize their own feelings and the feelings of
others, to motivate themselves, and to manage their own emotions as well as the
emotions in relationships with others, is called:
Question 15 answers
Selected Answer: Correct emotional intelligence

Correct Controlling is the process of guiding the activities of organizational members
in appropriate directions.
Question 16 answers

Correct Managers can use grapevines advantageously to maximize information flow
to employees.
Question 17 answers

Question 18 answers
Correct All management activities are accomplished, at least in part, through
communications.
Question 19 answers

Correct In general, managers can sharpen their communication skills by focusing
solely on the content of the message.
Question 20 answers

Correct Under Likert's Management System, the System 3 style of management is
characterized by complete trust and confidence in subordinates.
Question 21 answers

Question 22 answers

Correct A manager who has a cooperative, team-centered management style who
prefers to influence subordinates to complete tasks through team efforts probably has
a high need for:
Question 23 answers
Selected Answer: Correct affiliation

Incorrect Herzberg maintains the best way to motivate an individual would be to give
that individual a pay raise.
Question 24 answers

Correct In Likert's Management System, which style of management is characterized
by complete trust and confidence in subordinates?
Question 25 answers

Correct Alderfer's three needs are power, existence, and growth needs.
Question 26 answers

Correct A reward that consists of the elimination of an undesirable consequence of
behavior is:
Question 27 answers
Selected Answer: Correct negative reinforcement

Incorrect Leadership is the inner state that causes an individual to behave in a way
that ensures the accomplishment of some goal.
Question 28 answers

Question 29 answers

Question 30 answers
Selected Answer: Correct it is questionable that human needs are arranged in a
hierarchy

Correct According to Tannenbaum and Schmidt, one extreme of the continuum is
Question 31 answers
Selected Answer: Correct the manager makes the decision and announces it to the
subordinates
Question 32 answers

Correct According to the Vroom-Yetton-Jago Model, when a manager and
subordinates meet as a group to discuss the situation, and the group makes the
decision, it is the ________ decision style.
Question 33 answers
Selected Answer: Correct GII

Correct A force in the situation that influences a manager's determination to make
decisions is the:
Question 34 answers
Selected Answer: Correct problem to be solved

Correct Hersey-Blanchard developed a leadership concept that states leadership styles
should reflect the maturity of the leader.
Question 35 answers
Correct The process of directing the behavior of others toward the accomplishment of
objectives is:
Question 36 answers
Selected Answer: Correct leadership

Question 37 answers

Correct Five styles of decision-making, ranging from autocratic to group, are
identified in the:
Question 38 answers
Selected Answer: Correct Vroom-Yetton-Jago Model

Question 39 answers
Correct According to the path-goal theory, leaders exhibit four primary types of
behavior: telling, selling, participating, and delegating.
Question 40 answers

Correct The tool that is both a financial plan and a control technique is:
Question 1 answers
Selected Answer: Correct a budget

Correct "Production" does not occur within service organizations.
Question 2 answers

Question 3 answers

a seasonal demand.
Question 4 answers
Correct Process control is a technique that assists in monitoring production processes.
Question 5 answers

Correct Inventory turnover is a profitability ratio that is useful in interpreting the
productivity of assets.
Question 6 answers

Correct Labor force planning is an operational plan that focuses on hiring the right
employees for a job and training them to be productive.
Question 7 answers

Correct Which of the following is the more modern capacity strategy?
Question 8 answers
Selected Answer: Correct construct smaller and more specialized plants that focus
on a few tasks
Correct ________ is the first stage in the general cost control process.
Question 9 answers
Selected Answer: Correct Establishing standard or planned costs amounts

Incorrect When using ratio analysis, it is important to look at and analyze each ratio
individually.
Question 10 answers

Question 11 answers
Selected Answer: Incorrect It can enhance productivity

Question 12 answers

Correct Hierarchy culture is an organizational culture characterized by an internal
focus along with an emphasis on stability and control.
Question 13 answers

Correct Hierarchy culture is an organizational culture characterized that reflects
values that emphasize stability and control along with an external focus.
Question 14 answers

Question 15 answers

Correct ________ culture is an organizational culture characterized by flexibility and
discretion along with an external focus.
Question 16 answers

and work.
Question 17 answers

success.
Question 18 answers

Correct Market culture is an organizational culture characterized by an internal focus,
and is utilized primarily in not for profit institutions.
Question 19 answers

process?
Question 20 answers

Correct Because Jamie is the manager, her subordinates do what she says. This is an
example of:
Question 21 answers
Selected Answer: Correct position power

Correct For top managers, the most appropriate information is information about the
production of goods, supply budgets, estimates of resource requirements, and the
movement and storage of materials.
Question 22 answers

Question 23 answers

Correct Making something happen the way it was planned to happen is:
Question 24 answers
Selected Answer: Correct control

information?
Question 25 answers
Incorrect Authority is the extent to which an individual is able to influence others so
they respond to orders.
Question 26 answers

Incorrect A standard is the level of activity established that must be met to ensure
organizational performance.
Question 27 answers

Question 28 answers

Question 29 answers

Question 30 answers

Correct In general, challenge has a negative impact on creativity.
Question 31 answers

Question 32 answers

Incorrect TQM can serve as a foundation for generating creative ideas in
organizations.
Question 33 answers

Correct The two approaches that may be taken to improve quality are the ________
and ________ approaches.
Question 34 answers
Incorrect In order to have a positive impact on critical organizational factors, an idea
must be all but one of the following. Which one?
Question 35 answers
Selected Answer: Incorrect all of the above are needed for positive impact

Incorrect When time pressure is high, creative thinking is more likely when:
Question 36 answers
Selected Answer: Incorrect people feel as if t hey are on an expedition

Correct Which of the following is NOT a step in the innovation process?
Question 37 answers
Selected Answer: Correct Infusing

Question 38 answers
Correct From an organizational standpoint, it is enough if an idea is original; it does
not need to be actionable, also.
Question 39 answers

Incorrect The step of the innovation process that establishes a new idea that could
help the organization is called:
Question 40 answers
Selected Answer: Incorrect brainstorming

User Chi Wa Lee
Name Exam 1
Status Completed
Instructions
Correct A diverse workforce is most effective when managers are capable of guiding the
organization toward achieving pluralism.
Question 1 answers
Question 2 answers
Incorrect An environment in which cultural, group, and individual differences are acknowledged,
accepted, and viewed as significant contributors to the entirety is termed:
Question 3 answers
Selected Answer: Incorrect multicultural
Correct Minorities as well as women often face a "glass ceiling" limiting their potential
advancement.
Question 4 answers

Question 5 answers
Correct The multicultural approach to organizational diversity is the most effective approach to
pluralism.
Question 6 answers
EXCEPT:
Question 7 answers
Correct Technical skills involve the ability to build cooperation within the team being led.
Question 8 answers
Correct One of the earliest management writers who stated that all managers should possess
certain positive physical and mental qualities and special knowledge related to the specific
operation was:
Question 9 answers
Incorrect Managerial skills that involve using specialized knowledge and expertise are termed:
Question 10 answers
Selected Answer: Incorrect analytical skills
Question 11 answers
Correct Which of the following is a definition of the term management?
Question 12 answers
Selected Answer: Correct all of the above
Incorrect ________ of new organizations are started by entrepreneurial teams.
Question 13 answers
Correct Arm & Hammer used sustained regeneration when it expanded the uses for baking soda
by developing and introducing baking soda-related products, such as toothpaste and deodorizing
products.
Question 14 answers
Correct Angel investors provide capital to more than ________ companies each year.
Question 15 answers
Correct ________ exists when entrepreneurs overestimate the extent to which they can control
the outcome of an opportunity.
Question 16 answers
Selected Answer: Correct Illusion of control
Question 17 answers
Correct Strategic renewal involves improving the firm's ability to execute strategies and focuses
on new processes instead of new products.
Question 18 answers
Incorrect ________ refers to the resources that the entrepreneur could lose if the opportunity does
not succeed.
Question 19 answers
Selected Answer: Incorrect Entrepreneurial risk
Incorrect Irrespective of which argument or combination of arguments particular managers

embrace, they generally should be required to perform social responsibility activities beyond those
legally required.
Question 20 answers
Correct The best-known argument against business performing socially responsible activities is
proposed by:
Question 21 answers
Correct An argument against business performing social responsibility activities states these
Question 22 answers
Question 23 answers
Question 24 answers
Incorrect The Consumer Product Safety Commission regulates safety and health conditions in
nongovernmental workplaces.
Question 25 answers

Correct The social obligation approach to social responsibility considers business as having
primarily economic purposes and confines social responsibility activity mainly to existing
legislation.
Question 26 answers
Correct International management is:
Question 27 answers
Selected Answer: Correct the performance of management activities across national

borders
Correct The geocentric attitude reflects the belief that the overall quality of management
recommendations, rather than the location of managers, should determine the acceptability of
management practices used to guide multinational corporations.
Question 28 answers
Incorrect One of the similarities of international management and domestic management is that
the vast majority of countries experience the industrial revolution at the same time.
Question 29 answers
Question 30 answers
Question 31 answers
Question 32 answers
Correct An organization that has significant operations in more than one country and carries out
its activities on an international scale that disregards national boundaries is a/an:
Question 33 answers
Selected Answer: Correct multinational organization
Question 34 answers
Correct According to Fayol, the belief that management should encourage harmony and general
good feelings among employees is known as 'espirit de corps.'
Question 35 answers

Question 36 answers
Question 37 answers
Selected Answer: Incorrect all of the above are main parts of the management system
Question 38 answers
Selected Answer: Incorrect Frederick Taylor
Correct Henri Fayol is regarded as the pioneer of administrative theory.
Question 39 answers

management was:
Question 40 answers
OK
User Chi Wa Lee
Name Exam 2
Status Completed
Instructions
Question 1 answers
planning?
Question 2 answers
Correct The sales forecasting method is the most complex method available to managers.
Question 3 answers
Correct The first step in designing a PERT network is to identify the critical path.
Question 4 answers
Correct Scheduling is the process of formulating a detailed listing of activities that must be
accomplished to attain an objective, and is an integral part of every organizational plan.
Question 5 answers
Incorrect Which of the following is the first step in the human resource planning process?
Question 6 answers
Selected Answer: Incorrect Human resource inventory
Correct The concept of forecasting can be traced at least as far back as Fayol.
Question 7 answers
Incorrect In the human resource planning process, which of the following steps immediately
follows determining the human resource requirements?
Question 8 answers
Selected Answer: Incorrect determining net human resource requirements
Correct A budget is a single-use financial plan that covers a specified length of time.
Question 9 answers
Correct The repetitiveness dimension of a plan is the extent to which the plan is used over and
over again.
Question 10 answers

Question 11 answers
Incorrect Electronic data processing is a traditional technique that can be used for programmed
decisions.
Question 12 answers
Incorrect An organizational decision-maker who is willing to steal the ideas necessary to make
Question 13 answers
Selected Answer: Incorrect market-oriented
Incorrect The process of ranking alternatives must be completely objective.
Question 14 answers
Correct Employees are more apt to be committed to a decision reached through consensus.
Question 15 answers
Correct The Delphi group decision-making technique is a process that involves circulating
questionnaires on a specific problem among group members, sharing those results, and continuing
to recirculate and refine responses until a consensus is reached.
Question 16 answers
Incorrect In general, there is an indirect relationship between the scope of a decision and the level
of management responsible for making it.
Question 17 answers
Correct One of the disadvantages of group decision-making is that they cost the organization
more than individual decisions.
Question 18 answers
Correct The first step in the decision-making process is to list all possible alternatives for
solving the problem.
Question 19 answers
Correct Decision-making is essentially a problem-solving process that involves eliminating

barriers to organizational goal attainment.
Question 20 answers
Correct MBO programs increase the volume of paperwork in an organization.
Question 21 answers
Question 22 answers
Correct XYZ Corporation sets an objective to increase its market share by 5% within 3 years.
This is an example of a(n) ________ objective.
Question 23 answers
Selected Answer: Correct intermediate-term

Incorrect Managers should establish objectives for employees that are in easy reach.
Question 24 answers
Correct Which of the following is a disadvantage of planning?
Question 25 answers
Selected Answer: Correct planning takes time away from other management activities
Correct Management should never give rewards for the achievement of goals established by
MBO.
Question 26 answers
Correct The primary management function is:
Question 27 answers
Correct The process of determining how the organization can get where it wants to go is:
Question 28 answers
Correct ONE of the disadvantages of MBO is that:

Question 29 answers
Selected Answer: Correct carrying out the process is time consuming and requires
Correct According to Drucker, which of the following goal areas would NOT relate to a
tangible, impersonal characteristic of organizational operations.
Question 30 answers
Incorrect ________ is a strategy adopted by management to increasing the amount of business

that an SBU is currently generating.
Question 31 answers
Selected Answer: Incorrect Differentiation
Correct ________ is the strategy in which management attempts to strengthen or protect the
amount of business an SBU is generating.
Question 32 answers
Selected Answer: Correct Retrenchment
Question 33 answers
Correct The strategy development tool that matches internal organizational strengths and
weaknesses with external opportunities and threats is:
Question 34 answers
Correct A business strategy to make an organization more competitive by developing a product

or products that customers perceive as being different from products offered by competitors is a:
Question 35 answers

Question 36 answers
Correct According to the BCG Growth-Share Matrix, economic resources would be used from
which of the following to meet the financial demands of the organization in other areas?
Question 37 answers
Selected Answer: Correct cash cow
Incorrect According to the GE Multifactor Portfolio Matrix, businesses falling in cells that form a
diagonal from lower left to upper right are the strongest and the ones the company should invest in
and help to grow.
Question 38 answers

Correct Strategy is the end result of strategic planning.
Question 39 answers
Question 40 answers
OK

User Wing Chi Cheng
Name Exam 3
Status Completed
Instructions
loss.
Question 1 answers

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Question 4 answers

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Question 7 answers
two or more people.
Question 8 answers
EXCEPT:
Question 9 answers
slowly.
Question 10 answers

Question 11 answers

channels should be:
Question 12 answers
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Question 14 answers
Question 15 answers

performance.
Question 16 answers
Question 17 answers
Question 18 answers
some task or job.
Question 19 answers
Question 20 answers

Question 21 answers
Question 22 answers
description.
Question 23 answers
Question 24 answers
Question 25 answers
Question 26 answers
Question 27 answers
Question 28 answers
resource inventory.
Question 29 answers
Question 30 answers
Question 31 answers
Question 32 answers
Question 33 answers
entire task
Question 34 answers
Question 35 answers
Question 36 answers

Question 37 answers
is its:
Question 38 answers
have only one boss.
Question 39 answers

Question 40 answers
OK

User Wing Chi Cheng
Name Exam 2
Status Completed
Instructions
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Question 3 answers

Question 4 answers
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Question 7 answers
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Question 9 answers

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tasks
planning?
Question 13 answers
countries.
Question 14 answers
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aimed.
Question 18 answers
control?
Question 19 answers
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Question 21 answers

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problem
Question 27 answers
Question 28 answers
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directed.
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Question 33 answers
is to be based.
Question 34 answers
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Question 39 answers


Question 40 answers
OK

User Wing Chi Cheng
Name Exam 1
Status Completed
Instructions
Question 1 answers

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multiculturalism?
Question 4 answers
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Question 6 answers
classified as:
Question 7 answers
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Question 12 answers
Question 13 answers

management was:
Question 14 answers
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Question 20 answers
strategy.
Question 21 answers
Question 22 answers
areas EXCEPT:
Question 23 answers

Question 24 answers

management.
Question 25 answers
Question 26 answers
until phase 3
expect the most?
Question 27 answers
Question 28 answers
Question 29 answers
Question 30 answers
are:
Question 31 answers
Question 32 answers

operations.
Question 33 answers
Question 34 answers
Question 35 answers
Question 36 answers
Question 37 answers
Question 38 answers
traits.
Question 39 answers
Question 40 answers
OK

Name Exam 1
Status Completed
Instructions
traits.
Question 1 answers

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Question 3 answers

performing:
Question 4 answers
Question 5 answers
ethical standards?
Question 6 answers
Question 7 answers

Question 8 answers
approach.
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services.
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corporations?
Question 18 answers
in:
Question 19 answers
year.
Question 20 answers
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Question 23 answers
1998-2000.
Question 24 answers
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demographic shifts.
Question 29 answers
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Question 35 answers
perform a task.
Question 36 answers
Question 37 answers
Question 38 answers
known as:
Question 39 answers
Question 40 answers
OK

Name Exam 1
Status Completed
Instructions
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national borders.
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directing.
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from:
Question 25 answers
thought
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areas EXCEPT:
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to undertake
Question 32 answers
performance is:
Question 33 answers
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year.
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OK

Name Exam 3
Status Completed
Instructions
economic benefit.
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management?
Question 7 answers
environment.
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chart.
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the same task.
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subordinate.
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authority.
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some task or job.
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contribution

Question 22 answers
are called:
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for selection.
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space:
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slowly.
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OK

Name Exam 4
Status Completed
Instructions
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the organization?
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days.
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being motivated by:
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Question 8 answers
characteristics.
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communication"?
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activities.
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grapevine.
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issues
as:
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called:
Question 18 answers
thoughts.
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team?
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Selected Answer: increase productivity

Human skills are extremely important to managers at the top, middle, and
lower levels.
Selected Answer: True
As individuals accumulate successful experiences in one position, they
develop abilities and attitudes that qualify them to hold more advanced
positions. This implies that:
Selected Answer: a career is cumulative

Managerial skills that involve using specialized knowledge and expertise are
termed:


The culture-specific approach gives employees a genuine non-appreciation
for the culture they are about to encounter.

Selected Answer: both A and B

Selected Answer: behavioral awareness

One of the advantages of a diverse workforce is that it is more resilient when
faced with change.

Diversity is the degree of basic human differences among a given
population.



When management implements appropriate legal approaches but stops short
of developing a truly multicultural organization:

Venture capitalists generally make larger investments than angel investors.

________ of new businesses fail within the first five years.

________ are wealthy individuals who provide capital to new companies.
Selected Answer: Angel investors

________ are firms that raise money from investors and then use money to
Selected Answer: Venture capitalists

Strategic renewal involves improving the firm's ability to execute strategies
Selected Answer: False

________ refers to the resources that the entrepreneur could lose if the
opportunity does not succeed.
Selected Answer: Entrepreneurial risk

Which of the following is NOT a type of corporate entrepreneurship?
Selected Answer: Inverted retention

Demi is in the process of establishing job performance standards for her
department. In order to do so she has identified the most basic movements
possible for each job. She is following and utilizing the contributions of:

According to Fayol, the notion that workers should receive orders from only
Selected Answer: Unity of Command

Selected Answer: both A and C

In order to successfully utilize contingency management concepts and
tactics, managers must first consider the realities of the specific
organizational circumstances they face.

Scientific management theories are concerned with the entire range of
managerial performance.

The management science approach emphasizes the use of the scientific
method and mathematical techniques to solve operational problems.

Henri Fayol is regarded as the pioneer of administrative theory.

One way to create an ethical workplace is to appoint a chief ethics officer.

Corporate social responsibility is the managerial obligation to take action
that protects and improves both the welfare of society as a whole and the
interests of the organization.

One of the areas of social responsibility is employment practices.

Determining the extent to which a business should perform socially

The social responsibility approach sees business as having primarily
societal goals.

The social audit process monitors, measures, and appraises all aspect of an

The Davis Model of Corporate Social Responsibility describes why and
how business should adhere to the obligation to take action that protects and
improves the welfare of society as well as the organization.

Transnational organizations are also called:
Selected Answer: Multinational organizations

In order to be classified as a domestic corporation, a corporation needs to
acquire all necessary resources and sell all their products within the same
country.

Selected the performance of management activities across
Answer: national borders

When a company is providing the expatriate with basic information, such as
personal safety, who to call in an emergency, and how to write a check, the
company is providing training in:

Selected Answer: cultural adaptation

An organization that has significant operations in more than one country
boundaries is a/an:
Selected Answer: multinational organization

Recently, investments by foreign countries in the United States are growing
more rapidly than U.S. investments in foreign countries.

Managers should establish objectives for employees that are in easy reach.

Organizational objectives are the targets toward which the management
system is directed.

The management approach that uses organizational objectives as the primary

The planning process begins with developing the premises upon which each
alternative is to be based.

The final responsibility for organizational planning rests with the firm's chief
executive.

Planning is only important for large profit-seeking organizations.

Selected planning takes time away from other management

Answer: activities


Management should never give rewards for the achievement of goals
established by MBO.

The process of determining how the management system will achieve its
objectives is planning.

If a manager uses consensus, he or she needs to understand the group may

Most organizational decisions are made under conditions of complete
certainty.

One of the primary disadvantages of reaching decisions through consensus
is:
Selected Answer: it involves time-consuming discussions

Although individuals are generally more committed to decisions made by
group decision-making, there are more alternatives generated with
individual decision-making.

orientation?


When a manger asks his subordinates to vote on a course of action and the
majority rules, the manager is reaching the decision through consensus.

Which of the following is the second step in the decision making process
model?
Selected Answer: Gather feedback

Implementation of the chosen alternative is the final step in the

A decision is a choice made between two or more available alternatives.


The ________ method predicts future sales by analyzing the historical
relationship between sales and time.
Selected Answer: Salesforce estimation

Forecasting is the development of proposed action to furnish sufficient and
objectives.

The main weakness of the Gantt chart is that it does not contain any

Scheduling is the process of formulating a detailed listing of activities that

Which of the following types of plans would be considered a single-use
plan?

Single-use plans can be subdivided into policies, procedures, and rules.

The sales forecasting method is the most complex method available to
managers.

Selected Answer: activities and events both symbolized by circles

The first step in designing a PERT network is to identify the critical path.

Cost leadership is a strategy that focuses on making an organization more
competitive by developing a product or products customers perceive as
being different from products offered by competitors.

Generally, an organization can only be successful if it is appropriately
matched to its environment.

Which of the following strategy formulation tools was specifically
developed to expand on the BCG Growth-Share Matrix?


Selected Answer: tactical planning

________ is the strategy in which management attempts to strengthen or
protect the amount of business an SBU is generating.
Selected Answer: Differentiation

________ is the science that focuses on understanding how people of a
particular nation produce, distribute, and use various goods and services.
Selected Answer: Demographics

The different components of the general environment for an organization
consists of the international, labor, customer, competitor, and supplier
components.

An organization's statement of its mission is primarily important in that it
provides an effective marketing and public relations tool for the
organization.

If a company is actively attempting to lower production costs by using
technology like robots, they are most likely using which of the following
strategy formulation types?
Selected Answer: cost leadership

When an organization manufactures many different types of products, and it
has become difficult to coordinate management activities across the
organization, the appropriate form of departmentalization is:
Selected Answer: product

One person who provided managers with valuable advice about coordination
was:

Few levels and relatively broad spans of management characterize a flat
organization chart.


One of Henri Fayol's guidelines for organizing resources is to recognize a
unity of command.

If a publisher has college, high school, and elementary school markets for its
products, customer departmentalization would most likely be effective.

Perhaps the best-known contributor to span of management literature was
made by Graicunas.

Managers should supervise as many individuals as they can.
________ is defined as the relationship among organizational resources as
Selected Answer: Informal structure

The management principle that recommends an individual have only one
boss is termed:
Selected Answer: unity of command




Which of the following is NOT a staff position?
Selected Answer: management development specialist

Which of the following is NOT one of the four dimensions for appraising
manager responsibility?
Selected Answer: behavior with suppliers

Authority is the right to perform or command.

Because responsibility is an obligation a person accepts, there is no way it
can be delegated or passed on to a subordinate.

Staff authority consists of the right to advise or assist those who possess
line authority.

In general, managers who are more controlling of their subordinates are
more likely to use delegation.

Both overlapping responsibility and responsibility gaps should be used
when designing job activities.

Research has demonstrated that employees who participated in stress
management courses were more depressed than employees who did not
participate in a stress management course.

Each of the following justify additional changes, EXCEPT:
Selected Answer: Increase profitability

Making changes on a tentative basis only increases resistance to change.

________ is defined as a struggle that results from opposing needs or
feelings between two or more people.
Selected Answer: Conflict


When a worker works out of his or her car during the entire workday, the

A type of organizational change that emphasizes modifying certain aspects

Clarifying and redesigning jobs within the organization would be an
example of:


Designing and operating career counseling programs is an effective way of
reducing unwanted stressors

Selected Answer: disability

Selected increase the productivity of employees by influencing

Answer: their behavior



Even if a test is reliable it can still be discriminatory.

Lectures are generally successful in promoting attitudinal or behavioral
changes.

Selected be acceptable to the evaluator and the individual

Answer: being evaluated

Employment agencies are private agencies that help people find jobs and
help organizations find job applicants.

A human resource inventory contains the organizational history of an
individual and indicates how that individual might be used in the
organization in the future.

The process of outlining who will follow whom in various organizational

The EEOC is an agency established to enforce federal laws regulating

Most executives think committees are a waste of time.


The procedure for conducting a sociometric analysis in an organization is to
simply ask various organization members to name several other organization
members with whom they would like to spend free time.

The larger the organization, the less the probability committees will be used
on a regular basis.

A formal group of organization members who interact with one another to
Selected Answer: task group

The most important step managers need to take in managing work groups is
to determine what informal groups exist in the organization, and who their
members are.

Good managers constantly try to help groups become teams.

An interest group is an informal group that forms in organizations because of
the personal affiliation members have with one another.

During the ________ stage of team development, there is an agreement
Selected Answer: forming

Groups exist in all kinds of organizations.

According to McClelland, for some business people, the need to achieve
may be more motivating than profits.

Intrinsic rewards are rewards that come directly from performing a task.

Behavior modification is a program that focuses on managing human
activity by controlling the consequences of performing that activity, such as
rewards and punishments.

According to McClelland, people who are greatly motivated to influence
other people and to assume responsibility have a high need for:
Selected Answer: power


According to equity theory, everyone who feels treated unfairly at work will
seek other employment.

Perhaps the most complete description of the motivation process can be
found in the:
Selected Answer: Porter-Lawler Theory of Motivation

Selected physiological, security, social, esteem,


According to the Porter-Lawler Theory of Motivation, the extent to which
an individual effectively accomplishes a task is determined primarily by the
individual's perception of what is required to perform the task and the
individual's ability to perform the task.

________ is a reward that consists of the elimination of a desirable
Selected Answer: Positive reinforcement

The three types of formal organizational communication are downward,
upward, and around.

Nonverbal messages rarely add content to verbal messages.
Selected serves the self-interests of the people involved in the

Answer: grapevine

The source's view of the destination of the communication is a

Perception is influenced to a large degree by an individual's education and
experience.

Which form of communication is primarily used for coordinating various
activities?


average:

The grapevine is the network of informal organizational communication.
Very little actual communication occurs on the organizational grapevine.

A considerate leader would be more effective than a structuring leader
when the leader-member relations are good, the task structure is weak, and
the leader position power is weak.

Selected inspires organizational success by affecting followers'

values

Selected Answer: entrepreneurial leadership

Entrepreneurial leaders approach each mistake as if it is a significant error
rather than a smaller error that will be neutralized by the normal functioning
of the organization.

Under the Hersey-Blanchard Model, maturity is not necessarily linked to
chronological age.

Transformational leadership is leadership that instructs followers on how to
meet the special organizational challenges they face.

Model?

is:

According to the Vroom-Yetton-Jago Model, when a manager and
subordinates meet as a group to discuss the situation, but the manager
makes the decision, it is the ________ decision style.
Selected Answer: AII

In servant leadership, leaders view their primary role as helping their
followers.

The process of making things happen as planned is called leading.

The degree to which information reflects reality is called its appropriateness.

________ decisions relate to ensuring that specific organizational tasks are
carried out effectively and efficiently.
Selected Answer: Strategic planning

The only meaningful organizational standards are profitability standards.

Authority is the extent to which an individual is able to influence others so

The systematic effort to compare performance to predetermined standards in
order to determine whether performance is in line with those standards, or
needs to be corrected, is:


The typical Information System is an informally established organizational
network.
For top managers, the most appropriate information is information about the
production of goods, supply budgets, estimates of resource requirements, and
the movement and storage of materials.

A problem is the same thing as a symptom.

________ culture is an organizational culture characterized by flexibility
and discretion along with an external focus.
Selected Answer: Adhocracy

________ is the process by which management can appropriately integrate
Selected Answer: Value building

A(n) ________ is a formally drafted document that summarizes the primary
values within the culture of a specific organization.
Selected Answer: Contract

Organizational rewards may come from sources within the organization or

________ are the beliefs of a person or a social group in which they have
an emotional interest.
Selected Answer: Cultures

Which of the following is NOT a type of culture described in the text?
Selected Answer: Diverse

Historically, ________ allowed researchers to spend years testing products
with little regard for the efficiency of the process.
Selected Answer: 3M

All organization members should always be thinking about their individual
performance.

In the organizational socialization process, new recruits are generally
considered new for about ________.
Selected Answer: 6 months

Providing initial work experience is the first step in the organizational

In the ________ approach, management asks, "If we were to start over
today, how would we do this?"
Selected Answer: revolutionary

Producing high-quality products results in higher costs for the organization.

According to the research of Jena McGregor, Google is ranked as the
world's most innovative company.

The final step in the innovation process is:
Selected Answer: monitoring

Philip Crosby is known throughout the world as an expert in the area of
quality and is considered a pioneer of the quality movement in the United
States.

The last step of the incremental improvement approach to quality
improvement is:
Selected Answer: benchmarking

The most widely known award for quality in the U. S. is the ________
Award.
Selected Answer: TQM

The correct order of the steps in the innovation process is:
Selected inventing, developing, diffusing, integrating,

Answer: monitoring

Under the TQM concept, organization members do not work both
individually and collectively to maintain the quality of products being
offered to the marketplace.

The three components of creativity are:
Selected Answer: experience, creative thinking, and personality

A process is:
Selected the flow of interrelated events toward a goal,


Variable costs are expenses incurred by the organization regardless of the
number of products produced.

How a company finances itself would be evaluated in a ________ ratio.
Selected Answer: profitability

Production is the transformation of organizational resources into products.

When using ratio analysis, it is important to look at and analyze each ratio
individually.
If management by exception is appropriately administered, the technique
ensures the best use of managers' time.


Which of the following is a product-oriented, high-volume, low-variety
process used in producing beer?

Cost control is broad control aimed at keeping organizational costs at
planned levels.

According to W. Edwards Deming, a serious and consistent quality focus
normally reduces nonproductive variables such as the reworking of
products, production mistakes, delays, production snags, and inefficient use
of time and materials.

The ________ dimension of organization culture is an aspect of organization
Selected Answer: Innovation

________ represents the shared values about organizational functions held by
the majority of organizational members.
Selected Answer: Organizational culture

________ are formal activities conducted on important organizational
occasions.
Selected Answer: Organization ceremonies

Appropriate performance behavior needs to be reinforced and rewarded.

Clan culture is an organizational culture characterized by flexibility and

________ are the beliefs of a person or a social group in which they have an
emotional interest.
Selected Answer: Values

Which of the following is NOT an activity that a manager can take to
Selected Answer: Make sure employees know what is expected of them

________ culture is an organizational culture characterized by flexibility and

Understanding and managing organization culture is less important now than
it has traditionally been in the past.

________ are objects that have meanings beyond the intrinsic content.
Selected Answer: Cultural artifacts

Generally, as the appropriateness of information increases, so does the
value of that information.

Which of the following is NOT a factor that determines the value of
information?
Selected Answer: information timeliness

The systematic effort to compare performance to predetermined standards
in order to determine whether performance is in line with those standards,
or needs to be corrected, is:

attainment are called:
Selected Answer: issues


The managerial activity aimed at bringing organizational performance up to

User satisfaction is determined by the quality of information and the quality

Generally, information needed for ________ is detailed, current,
well-defined, and largely internal.
Selected Answer: management control

The degree of difficulty in measuring various types of organizational
performance is determined primarily by the activity being measured.

The process of measuring performance, comparing performance to a
standard, and taking corrective action is also known as influencing.

In the Integrating step of the innovation process, the invention is established

In a TQM program, the cooperation of top managers, middle managers, and
supervisors is critical, but the cooperation of workers is not needed.

When time pressure is high, creative thinking is more likely when:

According to the research of Jena McGregor, Google is ranked as the

The practicality of a new idea is developed in the Diffusing step of the
innovation process.

When people feel low time pressure, a manager should:
Selected orient them toward generating or exploring ideas rather

Answer: than identifying problems

According to the research of Jena McGregor, ________ is the world's most
innovative company.
Selected Answer: Apple

Selected Answer: incremental improvement

Creativity involves seeing issues from different angles and breaking away
from old rules and norms.

The step of the innovation process that establishes a new idea that could
Selected Answer: developing

Deming's flow diagram for improving product quality has a clear beginning
and ending point.

Which layout strategy would be most appropriate for an organization with a
limited number of different products that require high volumes, highly
specialized equipment, and narrow employee skills?
Selected Answer: product layout

Capacity strategy is a plan of action aimed at providing the organization
with the right facilities to produce the needed output at the right time.

Management by objectives is a control tool that allows only significant
deviations between planned and actual performance to be brought to a
manager's attention



A control tool where the manager assigns a specialized set of objectives and
action plans to workers and then rewards those workers on the basis of how
close they came to reaching their goals is:

Pure-preventive maintenance is a maintenance control policy that decrees
machine repairs and maintenance should be performed only after facilities
or machines malfunction.

________ is the second stage of the general cost control process.
Selected Answer: Measuring actual costs incurred

Quality assurance works best when management adopts a "no rejects"
philosophy.

A manager can increase position power by quietly making his or her
significant achievements visible to others and building up a successful track
record and a solid professional reputation.


Because Jamie is the manager, her subordinates do what she says. This is an
example of:

Corrective action focuses on correcting organizational mistakes that are
hindering organizational performance.

Which of the following is NOT a factor that determines the value of
information?
Selected Answer: information analysis

________ decisions relate to ensuring that specific organizational tasks are
Selected Answer: Operational control

The amount of power an individual in an organization possesses is:
Selected Answer: total power

The process of measuring performance, comparing performance to a


Personal power is the power derived from a manager's relationships with
others.

Selected Answer: management by exception


________ is the final stage of the general cost control process.
Selected Answer: Developing a consensus for change

Production is the transformation of organizational resources into products.
"Production" does not occur within service organizations.

More than ________ of the expenditures of a typical manufacturing
company are for the procurement of materials.

Operations management is the performance of managerial activities entailed
in selecting, designing, operating, controlling and updating production
systems.




Phillip Crosby's work in the area of quality is based on statistical quality
controls.


The two approaches that may be taken to improve quality are the ________
Selected Answer: reengineering, incremental improvement

A positive image helps a firm recruit new employees and attract new
customers, but has no effect on its ability to obtain loans from financial
institutions.

According to Deming, the primary responsibility for achieving product
quality lies with:

An organization that can turn ideas into tangible benefit, but lacks good
ideas to make tangible is:
Selected Answer: cannot determine from the information given

In order to have a positive impact on critical organizational factors, an idea
Selected Answer: all of the above are needed for positive impact

In a TQM program, the cooperation of top managers, middle managers, and
supervisors is critical, but the cooperation of workers is not needed.

Which of the following is a characteristic of a creative person?
Selected Answer: conservative

The first step in the incremental improvement process is reengineering.


________ is an organizational culture that reflects value that emphasizes
stability and control along with an external focus.
Selected Answer: Hierarchy

Organizational storytelling is the act of passing organizational myths and
sagas to other organization members.

________ are formal activities conducted on important organizational
occasions.
Selected Answer: Organization ceremonies

The ________ dimension of organization culture is a facet or organization
culture that focuses on making sure that an organization emphasizes not
only what is good for the organization, but what is good for other human
beings.
Selected Answer: Spirituality

Market culture is an organizational culture characterized by an internal
focus, and is utilized primarily in not for profit institutions.

Market culture is an organizational culture that reflects values that
emphasize stability and control along with an external focus.

performance.


________ culture is an organizational culture characterized by an internal
Selected Answer: Clan

________ is the presentation of undesirable behavior consequence.
Selected Answer: Punishment

Theory X is a set of essentially positive assumptions about human nature.


Which of the following motivation theories focuses on the personal and

The Porter-Lawler Theory of Motivation is a simple combination of the
Needs-Goal Theory and the Vroom Expectancy Theory.

The only real difference between Maslow and Alderfer is that Maslow



Selected are explanations that emphasize peoples' internal




In general, managers can sharpen their communication skills by
appropriately consulting with others in planning communications.

________ refers to an interpersonal communication situation in which the
information the source intends to share with the destination and the
meaning the destination derives from the transmitted message are the same.
Selected Answer: Successful Communication

The three types of formal organizational communication are downward,
upward, and around.

Decoding is the process of converting the message back into a signal.
good listening?

The process of guiding the activities of the organization in appropriate
Selected Answer: motivating

Informal organizational communication follows the lines of the
organizational chart.

Controlling is the process of guiding the activities of organizational
members in appropriate directions.

Which of the following statements is most accurate regarding nonverbal
communication:
Selected nonverbal communication usually contains more


In general, managers can sharpen their communication skills by focusing

The terms "leading" and "managing" refer to the same activities.

To be successful, a transformational leader needs to break away from the
strategy developed through an organization's strategic management process.

subordinates meet as a group to discuss the situation, and the group makes
the decision, it is the ________ decision style.
Selected Answer: GII


subordinates meet as a group to discuss the situation, but the manager
makes the decision, it is the ________ decision style.
Selected Answer: CII

According to the Michigan Studies, behavior that focuses primarily on the
Selected Answer: job-centered behavior

According to Life Cycle Theory, the ability of followers to perform their
jobs independently, to assume additional responsibility, and to desire to
achieve success is:

A leader who places high value on service to others over self interests is
called:
Selected Answer: a servant leader

The OSU studies concluded that leaders exhibit two main types of behavior:

Fiedler's work helps reinforce the concept that leaders are born and not
made, and that there is one best leadership style.

Which of the following is NOT a characteristic of an effective team?
Selected Answer: teams come up with innovative ideas


Answer: product

Sociogram analysis can give manager specific and useful suggestions about

Cross-functional teams may or may not be self-managed teams.

Selected work toward the accomplishment of an


The first stage in team development is "storming."

Which of the following is NOT a people-related step in building an

The acceptance stage is the first stage of formal group development and is
where members often mistrust one another initially.

At which stage of the group development process do members ask and
receive suggestions, opinions, and information from one another?

Selected was formed by management to perform

Perhaps the most overlooked skill of successful change agents is the ability to


Stress is a major cause of employee absenteeism and turnover.





Managers have been employing the OD techniques for several decades.


success. Another prerequisite is ________.

Two individuals have failed to call one of our accounts due to a belief that
it was not their responsibility. This is an example of a:

The right to perform or command is:
Selected Answer: authority

manager's commands?

Both overlapping responsibility and responsibility gaps should be used
Responsibility is the management philosophy whereby individuals are held
liable for how well they use their authority or live up to performing
predetermined activities.

Generally speaking, the more physically separated the organization's
customers are, the more appropriate it may be to decentralize activities.

Staff authority consists of the right to advise or assist those who possess
line authority.

Responsible managers take complete charge of their work groups.





________ attempts to describe an individual's emotional maturity,
subjectivity, honesty and objectivity.
Selected Answer: Personality tests

Employment agencies are private agencies that help people find jobs and



Selection is choosing an individual to hire from all those who have been
recruited.

The ________ focuses on position-centered information rather than
people-centered information.
Selected Answer: Position replacement form


One of the advantages of luring an individual away from a competitor and
hiring that individual is that the competitor will be weakened somewhat by
the loss of the individual



Which one of the following is NOT one of the four primary forces

The primary mechanism managers use to activate plans is the organizing
function.

Which of the following is NOT one of Henri Fayol's 16 general guidelines
Selected Answer: place primary attention on improving efficiency

Structure based primarily upon territory departmentalization is referred to as
geographic departmentalization.
A department is a unique group of resources established by management to

________ is defined as the relationship among organizational resources as
Selected Answer: Formal structure

Selected that individuals specialize in doing part of a task rather

Answer: than the entire task


After a manager has divided major tasks into subtasks, the next step is to
allocate resources for those subtasks.

One of Henri Fayol's guidelines for organizing resources is to avoid red
tape, regulations, and paperwork.

________ occurs when an individual makes a decision that is NOT optimal,
but is "good enough."
Selected Answer: Satisficing

The ideal decision-making orientation emphasizes the realization of the
organization's potential as well as that of the decision-maker.

An alternative that will not solve an existing problem or cannot be
implemented is:

Decision-making is the process of choosing the best alternative for reaching
objectives.

If the potential income from a particular project was $150,000 and the
probability of attaining that income was 5%, the expected value would be
$750,000.


All decisions are either programmed or non-programmed decisions.

Decision makers who have a receptive orientation believe that the source of
all good is outside themselves, and therefore rely heavily on suggestions
from other organizational members.

A relevant alternative is one that is both feasible for solving an existing
problem and also feasible for implementation.

Selected assess organizational progress in their role as

Answer: monitors

Managers should establish objectives for employees that are in easy reach.

Selected Answer: an operational objective

The final responsibility for organizational planning rests with the firm's
chief executive.

Organizational coordination and efficiency are dependent on effective
planning.


MBO programs increase the volume of paperwork in an organization.

According to Malik, organizational plans should NOT be in writing.

When an organization is setting objectives, the best objectives that can be
set are:
Selected Answer: within reach, but noteasyreach

Alternatives to reach an organizational objective are based on assumptions
called:


A bar graph with time on the horizontal axis and the resource to be

Most organizations use a weighting process to compare site differences
among foreign countries.

Forecasting is the development of proposed action to furnish sufficient and
objectives.

Selected it does not contain any information about the


When nearly everyone who wants the product has it, and sales are due to

Which of the following is NOT a reason why plans fail?
Selected Answer: Too much is attempted at once


At which stage of the product life cycle do competitors enter the market,


Which of the following statements accurately reflects the relationship
Selected the objectives reflect and flow naturally from the

Answer: mission

Motivations, status symbols, and attitudes are all important aspects of the
international component of the organization's operating environment.

The ________ component is the part of the general environment related to
government affairs.
Selected Answer: Political

Demographics are the statistical characteristics of a population.


Tactical planning is long-range planning that emphasizes the current
operations of various parts of the organization.

Growth is a strategy that is generally applied to star SBUs or question mark
SBUs that have the potential to become stars.

Managers only perform environmental analysis to help them understand
what is happening outside their organization.

The price of fuel for vehicles that distribute a company's products would be
part of the economic component of its general environment.

"In what kinds of environments does the organization now exist?" is one of
the four basic questions required for critical question analysis.

Opportunities may sometimes arise from the discovery of new geographical
markets in which new customers will value a new product or service.
Social entrepreneurship is a fairly new topic from a research perspective.

Approximately 85% of new restaurants fail within the first three years.

Strategic renewal involves improving the firm's ability to execute strategies

________ involves improving the firm's ability to execute strategies and
focuses on new processes instead of new products.
Selected Answer: Sustained regeneration

Venture capitalists generally make larger investments than angel investors.

Opportunity evaluation is the first stage of the entrepreneurial process.

Nick is 29 years old and has just been promoted from salesperson to sales
Selected Answer: establishment


The maintenance stage is the second stage of career evolution and occurs
when individuals from about 25 to 45 years old start to become productive.


The value of individual management skills is the same in all managerial
situations, regardless of the nature of the situation.

When a United States computer manufacturer sells a shipment of 40
computers to a retailer in Germany, the computer manufacturer is engaged
in the process of:

Which of the following is a company that is primarily based within one
country but has continuing and meaningful transactions in other countries?

An international organization has a lower level of international involvement
than a multinational organization.

Which of the following countries would NOT be considered part of APEC?

Selected the performance of management activities across

Answer: national borders

Selected Answer: cultural adaptation

The trend in recent years has been away from globalization and
international management.

The management system is a closed system.


Henri Fayol is regarded as the pioneer of administrative theory.

Selected Answer: improving the effectiveness of the model

Selected lower-level management analysis and comprehensive

Answer: analysis

An open system is one that is influenced by and continually interacting with
its environment.

The only factors involved in building a learning organization are to

Diversity in the managerial ranks has the advantage of enhancing company

If, as a new employee, you are sent to a training program to learn more
about the norms and practices of another culture to prepare you to interact
with people from that culture effectively, your company is most likely
following which of the following approaches to achieve effective workforce
diversity:

Which of the following represents the lowest degree of organizational
commitment to multiculturalism?
Selected Answer: ignoring differences

The term "majority group" always refers to the group with a numerical
majority.

It is not accurate to assume that as workers age their performance decreases.


Presently, approximately ________ Americans over the age of 55 are
Selected Answer: 16 million

Ethics involve our concern for good behavior, not only for ourselves but
also that of other human beings.

The social responsiveness approach is essentially the same as the social
obligation approach.

In industries where business operates in an ethical manner, the probability
of governmental regulation is decreased.


There is very little controversy regarding the need for corporations to be
actively involved in socially responsible behavior.

The social obligation approach to social responsibility considers business as
having primarily economic purposes and confines social responsibility
activity mainly to existing legislation.

Social responsiveness is the degree of effectiveness and efficiency an
organization displays in pursuing its social responsibilities.

A manager can increase his or her personal power by developing a sense of
"Paralysis by analysis" is generally caused by:
Selected Answer: information overload


The extent to which an individual is able to influence others so they respond
to orders is:

others.

After you compare measurement to a standard, you need to modify the
performance level to be in line with the standard.

For control to be successful, all individuals involved in controlling must have
a working knowledge of how the control process operates.

The degree to which information reflects reality is called its:
Selected Answer: appropriateness

Standards that focus on the assistance the organization provides to the local
community are:
Selected Answer: Social responsibility standards

The degree to which information reflects reality is called its
appropriateness.


The ________ dimension of organization culture is an aspect of
organization culture that encourages the application of new ideas to the
improvement of organizational processes, products or services.
Selected Answer: Innovation

Recruiting new employees is the first step of an organization socialization
process.

performance.

The ________ dimension of organization culture is a facet of organization
culture that focuses on catering to the needs of those individuals who buy
goods and services produced.
Selected Answer: Customer



The ________ dimension of organization culture is an element of
organization culture that focuses on making sure that a product, in the
opinion of the customer, does what it is supposed to do.
Selected Answer: Quality

________ represents the shared values about organizational functions held
by the majority of organizational members.
Selected Answer: Dominant organizational culture

Organizational language often makes it difficult to assess the organization's
shared values.

An organization that can turn ideas into tangible benefit, but lacks good
Selected Answer: both creative and innovative

In order to have a positive impact on critical organizational factors, an idea
Selected Answer: actionable

When people feel low time pressure, a manager should:
Selected orient them toward generating or exploring ideas rather

Answer: than identifying problems

An organization must be creative in order to be innovative.

According to Deming, the primary responsibility for achieving product
quality lies with:
Selected Answer: staff

Which of the following typically does NOT result from offering
high-quality goods and services to the marketplace?
Selected Answer: no effect on product liability costs


The most prestigious international award for quality is the Malcolm
Baldridge Award.

From an organizational standpoint, it is enough if an idea is original; it does

The step of the innovation process that establishes a new idea that could
Selected Answer: integrating

Selected establish standard or planned labor and material

Answer: costs


Selected Answer: materials control

Zero-base budgeting requires managers to justify their entire budget request
in detail, rather than simply refer to budget amounts established in previous
years.

________ is the final stage of the general cost control process.
Selected Making changes to reduce actual costs when

Answer: necessary


Product strategy is an operational plan of action outlining which goods and
services an organization will produce and market.

"Production" does not occur within service organizations.

W. Edwards Deming believed that since there are many barriers between
the company and the customer, quality is best achieved through spot
inspections by a quality control department.

Quality circles are small groups of workers that meet to discuss the quality
assurance of a particular project and then develop a plan for changing the
system to improve quality.

Organizational communication that follows the lines of the organizational
chart is:
Selected Answer: formal organizational communication

________ is an interpersonal communication system in which the
information the source intends to share with the destination and the meaning
the destination derives from the transmitted message are different.
Selected Answer: Unsuccessful Communication

Influencing is often referred to as the fundamental management skill.

The source's view of the destination of the communication is a

The basic elements of the interpersonal communication process are, in the
correct sequence:
Selected Answer: source/encoder, signal, decoder/destination

Which of the following types of communication is most prevalent in building
interdepartmental relationships?

With the gossip grapevine, one individual typically informs everyone else on
the grapevine.
Managers can use grapevines advantageously to maximize information flow
to employees.

The process of guiding the activities of the organization in appropriate

Organizational communication that follows the line of the organization
chart is called informal organizational communication.

Fiedler suggests when there is a mismatch between the type of situation in
which leaders find themselves, and the leaders style of leadership:
Selected leaders should shift to situations for which they are

Answer: best suited

According the path-goal theory, if jobs are very structured with little room
for employee interpretation of how the work should be done, directive
behavior is less appropriate than if there is much room for employees to
determine how the work gets done.

Selected determine the appropriate level of subordinate

Answer: involvement in the decision-making process

The process of directing the behavior of others toward the accomplishment
of objectives is:

Leadership that inspires organizational success by showing followers how
to lead themselves is:

Leader flexibility is the ability of the leaders to change leadership styles.

Which approach to leadership views the personal characteristics of an
individual as the main determinants of how successful that individual could
be as a leader?
Selected Answer: trait approach


Although there is much practical appeal and interest in transformational
leadership, more research is needed to develop insights into how managers
can become successful transformational leaders.

Model?

Alderfer's ERG Theory categorizes three basic categories of needs as
Existence, Relatedness, and Goals.

The difference between needs-goal theory and Vroom's Expectancy Theory
is that Vroom's Theory:
Selected Answer: addresses the issue of motivation strength

Flextime involves changing the workweek from five eight-hour days, to
four ten-hour days.


According to McClelland's Acquired Needs Theory, an individual with
which of the following need profiles would be comfortable in competitive
situations and enjoy her decision-making role?
Selected Answer: low need for power

Process theories of motivation are explanations that emphasize people's
internal characteristics.

Motivation strength is determined by money.

The Porter-Lawler Theory of Motivation is a simple combination of the
Needs-Goal Theory and the Vroom Expectancy Theory.

Behavior modification is a program that focuses on managing human
activity by controlling the consequences of performing that activity, such as
rewards and punishments.



Once the interest or concern that caused an interest group to form has been
eliminated, the group tends to disband.

what informal groups exists in an organization and who the members of
those groups are?
Selected Answer: social diagram


A work team is a task group used in organizations to achieve greater

Which of the following is NOT a characteristic of an effective team?
Selected individual team members are committed to team

Answer: goals

Which of the following is least accurate regarding groups?
Selected groups invariably cause desirable consequences within

Answer: the organization

A task group is a formal group outlined in the chain of command on an
organization chart.

During the ________ stage of team development, there is an agreement
Selected Answer: adjourning

Not all groups in organizations are teams, but all teams are groups.

Groups exist in all kinds of organizations.

Organizational effectiveness depends upon activities centering around two
factors: people and technology.


According to the model developed by Hellriegel and Slocum, a company is
certain to fail if it has low stability and low adaptability.

Virtual training is a training process that goes beyond the boundaries and
structure of traditional training.

Each of the following justify additional changes, EXCEPT:
Selected Answer: Provide variety in the workplace

When an organization ties together company stakeholders through e-mail or

Having management express a positive attitude toward change can reduce
stress.

The best rationale for modifying an existing organization is to increase:
Selected Answer: organizational effectiveness

Stress is the bodily strain that an individual experiences as a result of coping

Although resistance to change within an organization is very rare, it must be

Selected an individual in the organization who makes a

Answer: valuable contribution

Under which one of the following methods of performance appraisal is it
impossible to have two people with the same rating?

Training is the process of developing qualities in human resources that will

An appropriate human resource is, by definition, an individual who fits a
job description.

Selected Answer: valid

Lecture is a technique for instructing without the presence or intervention of
an instructor.

A training session in which individuals act out and then reflect on some
Selected Answer: role-playing

Selected allows the instructor to expose trainees to a maximum


Michael Eisner of Walt Disney Company is well known for the excellent
succession plan he caused to be developed.
The final step in the training process is administering the training program.

Organizing is the process of establishing orderly uses for all resources
within the management system.

Division of labor is the assignment of various portions of a particular task
among a number of organization members.

Mary Parker Follett said that coordination could be attained with the least
difficulty through direct vertical relationships and formal communications.


Selected that individuals specialize in doing part of a task rather

Answer: than the entire task

The process of establishing orderly uses for all the organization's resources
is:

The orderly arrangement of group efforts to provide unity of action in the


Which of the following forces influencing the formal structure of an
organization would include the technology involved in performing the job
and the job's complexity?

________ is the amount of time managers must spend developing
management system objectives and plans and integrating them with the
activities of their subordinates.
Selected Answer: Planning


The source of authority lies within the individual.

activity is:


A very small organization increases the opportunity for delegation.

The manager who guides and directs the execution of a function through the
person accepting operating responsibility has:

The accountability concept implies reward or punishment is dependent upon
performance.

If speedy decision-making is essential, then centralization is recommended.

task or job is a:

Which of the following types of plans would be considered a single-use
plan?


asking appropriate managers within the organization to give their opinions on
what will happen to sales in the future is:

The Delphi method of forecasting is more formal than the jury of executive
opinion method and it also gathers, evaluates, and summarizes expert
opinions as the basis for the forecast.

They key forecast for organizations is the sales forecast.

Which of the following is the first step in the human resource planning
process?
Selected Answer: Organizational objectives and plans


The jury of executive opinion of forecasting predicts future sales levels
primarily by asking appropriate salespeople to give their opinions on what
will happen to sales in the future.

Selected Answer: single-use plans

The ________ method predicts future sales by analyzing the historical
relationship between sales and time.
Selected Answer: Delphi


Which of the following is an accurate statement in reference to
management-by-objectives?
Selected managers and workers meet to agree on worker

Answer: objectives

MBO programs increase the volume of paperwork in an organization.

The condition that exists when organizational subobjectives conflict or are
not directly aimed at accomplishing the overall organizational objectives is:

Planning is the primary management function.

The final responsibility for organizational planning rests with the firm's
chief executive.

When an organization is setting objectives, the best objectives that can be
set are:

ONE of the disadvantages of MBO is that:


A key factor necessary for a successful MBO program is that attainment of
the objectives NOT be used in performance appraisal purposes.
Short-term objectives are targets to be achieved within five to seven years.


One of the disadvantages of group decision-making is that they cost the
organization more than individual decisions.

uncertainty.

Decision makers who have a ________ orientation believe that the source
of all good is outside themselves, and therefore rely heavily on suggestions
from the organization members.
Selected Answer: Exploitative

Organizational goals should be kept in mind when selecting the most
beneficial alternative.


A programmed decision is typically a one-shot structured decision.


Selected Answer: more time is required to make the decision

Expected value equals the income that an alternative would produce times
the probability of producing that income.

Cost leadership is a strategy that focuses on making an organization more
competitive by developing a product or products customers perceive as
being different from products offered by competitors.

________ is the science that focuses on understanding how people of a
Selected Answer: Environmental analysis

Selected Answer: tactical planning

The ________ component is that part of the general environment that
contains passed legislation.
Selected Answer: Legal

Which level of the organization's environment includes planning,
organizing, influencing, and controlling within the organization?
Selected Answer: the internal environment

Strategic planning is either short-term or long-term planning that focuses on
the organization as a whole.

According to the GE Multifactor Portfolio Matrix, businesses falling in cells
that form a diagonal from lower left to upper right are the strongest and the
ones the company should invest in and help to grow.

________ is a strategy adopted to eliminate an SBU that is not generating a
satisfactory amount of business and that has little hope of doing so much in
the near future.
Selected Answer: Differentiation

Which of the following strategy formulation tools outlines the primary
forces that determine competitiveness within an industry and illustrates how
those forces are related?
Selected Answer: Porter's Model for Industry Analysis

Focus is a strategy that emphasizes making an organization more
competitive by targeting a particular customer.

Venture capitalists generally make more investments than angel investors.

________ occurs when a firm attempts to alter its own competitive strategy.
Selected Answer: Strategic renewal

Bank financing occurs when an entrepreneur obtains financing from a
financial institution in the form of a loan.

________ is the first step of the entrepreneurial process.
Selected Answer: Opportunity identification

________ of new organizations are started by entrepreneurial teams.

Which of the following is NOT a type of opportunity identified by
Schumpeter?
Selected Answer: New geographical markets

Social value refers to the basic long-standing needs of society and has little
to do with profits.

termed:

A manager who wastes resources to achieve organizational goals may be
effective but inefficient.

When an individual loses interest in his career, fails to keep his job skills
updated, and suffers a lack of productivity, he has most likely entered which
stage of his career?

The management process of controlling is also referred to as motivating,
leadership, and directing.

management, conceptual skills become more important and technical skills
less important.
Culture is the total characteristics of a given group of people and their
environment, and is the factor that probably contributes most to the
increased complexity and challenge of international business.

Membership in The North American Free Trade Agreement (NAFTA) is

Working in a domestic corporation requires more difficult adjustments than
working in an organization that focuses more on multinational activities.

An arrangement among a cluster of countries that facilitates a high level of

A multinational corporation is a company that is primarily based in one
country but having continuing transactions in other countries.

The primary question most firms face is whether or not to globalize
operations.


In most health-care organizations women are considered the majority group.

According to The Hudson Institute report, to promote diversity, the United
States needs to accelerate productivity increases primarily in manufacturing
industries.

A prejudice is a preconceived judgment, opinion, or assumption about an
issue, behavior, individual, or group of people.

The major advantage of the "Golden Rule" approach to achieving workforce
diversity is that individuals approach it from their own particular frame of
reference.

The racial group that is projected to grow the fastest in the U.S. between
1995 and 2050 is Asian and Pacific Islander.

Since there are more female grade school teachers than male grade school
teachers, men would always be considered a minority.

The characteristic of individuals that shape their identities and experiences
they have in a society is known as:

Henry Gantt developed the scheduling tool most commonly used by modern
managers.

The lower-level analysis portion of the classical approach concerns the
management function as a whole.

When every organization member understands his or her own job and how
the jobs fit together to provide final products to the customer, Senge would
characterize that as:

Management science techniques are normally applied to management
problems that are fairly simple and straightforward.

The management science approach began during the Korean War.


In order to successfully utilize contingency management concepts and
tactics, managers must first consider the realities of the specific
organizational circumstances they face.

In converting social responsibility into action, who has responsibility for
obtaining organizational commitment?
Selected Answer: staff specialists

One of the strong arguments for business performing socially responsible
activities is that business is a very influential member of society, so it has
the responsibility to help maintain and improve the overall welfare of
society.

The survey conducted by Sandra Holmes indicated that the positive
outcome of social responsibility that had the highest expectation by top
executives was:


involving positive and negative outcomes of social responsibility, which
negative outcome did the executives expect the most?
Selected Answer: decreased short-term profitability

The most practical approach is to view ethics as catalyzing managers to take
a socially responsible actions.

The federal agency that investigates and reconciles employment
discrimination complaints based on race, sex, or creed is:
Selected Answer: the Equal Employment Opportunity Commission

For the most part, only extremely large and complex organizations import
and export.

Which of the following categories of organizations generally has the lowest
level of international involvement?

The host company is the company investing in international operations.

The international market agreement aimed at facilitating trade among the
U.S., Canada, and Mexico is:
Selected Answer: NAFTA

Membership in The North American Free Trade Agreement (NAFTA) is

Which of the following is a company that is primarily based within one
country but has continuing and meaningful transactions in other countries?

Which of the following countries would NOT be considered part of APEC?

Marilyn is a manager for a large insurance company. She is 51 years old and
appears to have reached a point in her career at which there is little growth.
She has most likely reached which stage of her career?

Conceptual skills:
Selected allow top-level managers to see the organization as a

Answer: whole

When Peters and Waterman recommend that organizations "stick to their

Selected have attributes that will become dominant virtues in
Answer: the future


The group of people who possess fewer granted rights and lower status in

Support from top management is critical to the success of diversity efforts.

The assimilation approach advocates shaping organization members to fit
the organization.

Which of the following groups is susceptible to "glass ceiling"
discrimination?

The stress of coping with membership in two cultures simultaneously is
known as:
Selected Answer: Bicultural stress

A diverse workforce is most effective when managers are capable of
guiding the organization toward achieving pluralism.

industries.

The management system is a closed system.

The information used to discuss the management system is generally
derived from the classical, behavioral, and management science schools of
thought.


information from:
Selected the classical, management-science, and behavioral


Scientific management can be broken down into two distinct areas. Which
of the following researchers would NOT be considered a major contributor
to the lower-level management analysis area of scientific management?

According to Fayol, the concept of increasing the importance of the
Selected Answer: Decentralization

Suppliers have very little if any influence on the management system.

Approximately ________ of new chemical plants fail within the first ten
years.

Selected Answer: Information asymmetry

Social value refers to the basic long-standing needs of society and has little
to do with profits.

With respect to corporate entrepreneurship, sustained regeneration occurs
when firms develop new culture, processes, or structures to support new
product innovations.

The law of large numbers occurs when individuals rely on a small sample
of information to inform their decisions.

Opportunity evaluation is the first stage of the entrepreneurial process.

The most fundamental difference between commercial and social
entrepreneurship involves the entrepreneur's mission and statement.

One of the strong arguments for business performing socially responsible
activities is that business is a very influential member of society, so it has
the responsibility to help maintain and improve the overall welfare of
society.

The most practical approach is to view ethics as catalyzing managers to take

Some organizations work with external organizations for good
environmental laws because they believe they have both economic and
societal goals. According to Sethi, these organizations are adopting the:
Selected Answer: social responsibility approach

Milton Friedman is a strong proponent of business performing socially

Irrespective of which argument or combination of arguments particular
managers embrace, they generally should be required to perform social
responsibility activities beyond those legally required.

Acting in such a way that the action taken under the circumstances could be
a universal law, or rule, of behavior would best define which of the
following ethical standards?
Selected Answer: Kant's categorical imperative

According to the concept of corporate social responsibility, a manager
must strive to achieve:

Selected the broader the scope of a decision, the higher the level of
Answer: the manager who should make it

certainty.

Decision makers who have a ________ orientation believe that the source of
Selected Answer: Marketing

Implementation of the chosen alternative is the final step in the

implemented is:

The more similar the members of a group are, the more likely the group is to
come up with more and better decision alternatives.

Selected Answer: probability theory


An organizational decision-maker who is willing to steal the ideas necessary
to make good decisions has what type of decision-making orientation?

Decision makers who have a receptive orientation believe that the source of
from other organizational members.

The initials SWOT stand for Strengths, Weaknesses, Opportunities, and
Threats.


Tactical planning is long-range planning that emphasizes the current


components.

The last step of the strategy management process, consisting of monitoring
and evaluating the strategy management process as a whole, is:

The international component is the operating environment segment
composed of factors influencing the supply of workers available to perform
needed organizational tasks.

The legal component of the general environment relates to governmental
affairs.

Which level of an organization's external environment contains components
that have broad, long-term implications for managing operations?

Selected Answer: question mark

The concept of forecasting can be traced at least as far back as Fayol.

A plan has a greater probability of failing if managers at different levels in
the organization are not properly engaged in or contributing to planning
activities.


Site selection is part of input planning.

In the stages of the product life cycle, which stage typically follows the
maturity stage?

Determining at what rate employees are leaving an organization to go to
other organizations is part of human resource planning.

The jury of executive opinion of forecasting predicts future sales levels
primarily by asking appropriate salespeople to give their opinions on what
will happen to sales in the future.

Repetitiveness, time, scope, and length are the four dimensions of plans.

product life cycle?

During the maturity phase of the product life cycle, the product has been in
the marketplace for some time, it is becoming more accepted, and product
sales continue to climb.

The final responsibility for organizational planning rests with:

Short-term objectives are targets to be achieved within five to seven years.

Which of the following is NOT one of the key areas in which Drucker
advised managers to set management system objectives?
Selected Answer: innovation

Of the four primary management functions organizing usually precedes
planning.

According to Malik, organizational plans should NOT be in writing.


others?

Planning is only important for large profit-seeking organizations.

Selected minimize risk by reducing the uncertainties




________ is defined as a struggle that results from opposing needs or
Selected Answer: Conflict

One of the best ways in which management can prevent unwanted stressors
in organizations is to design jobs so that they are as routine as possible.



From a performance standpoint, when is the effect of stress most favorable?
Selected Answer: when stress levels are moderate

Stress is seldom significantly reduced until the stressor has been coped with
or withdrawn from the environment.

According to the text, which of the following is NOT a consideration when
change is being contemplated?
Selected Answer: The change agents

The bodily strain experienced by an individual as a result of coping with
Selected Answer: stress

Selected Answer: organizational development

Centralization refers to the situation in which a minimal number of job


The source of authority lies within the individual.

The first step in the sequence of activities for the functional similarity
method of dividing job activities is to make individuals responsible for
performing jobs.

Which of the following is the first step in the delegation process?
Selected Create the obligation for the subordinate to perform

Answer: the assigned duties

From the viewpoint of line personnel, conflict between line and staff
positions is created because staff personnel tend to assume line authority.

task or job is a:

________ usually minimizes the confusion that can result from
diversification by separating organizational resources by product and
keeping pertinent decision making close to the process.
Selected Answer: Authority

Delegation is the process of assigning job activities and related authority to
specific individuals in the organization.

A manager who resists delegating authority to subordinates makes effective
delegation difficult or impossible due to:

The writer who had the most profound influence on classical organizing
theory was:

________ is the amount of time managers must spend synchronizing the
activities of their subordinates with the activities of other workers.
Selected Answer: Coordination

Division of labor is the assignment of various portions of a particular task

Effective coordination can only be achieved through close supervision of
employees.

A Sales Department at a furniture manufacturer is divided into three units:
Sales Representatives for Educational Sales, Sales Representatives for
Residential Sales and Sales Representatives for Commercial Sales. We
would say that this department is using ________ departmentalization.
Selected Answer: manufacturing process

One person who provided managers with valuable advice about
coordination was:


Scalar relationships refer to the chain-of-command positioning of
individuals on an organization chart.


The span of management is the number of individuals a manager
supervises.
The final step in the training process is administering the training program.



Selection is choosing an individual to hire from all those who have been
recruited.

Training is the process of developing qualities in human resources that will

The management manpower replacement chart is a form used in compiling
a human resource inventory.

Coaching is an on-the-job training technique that involves directly
critiquing how well an individual is performing a job.
Affirmative action is essentially the same as equal employment opportunity.

Which of the following is NOT a recruiting source from outside of the
organization?
Selected Answer: Educational institutions

One of the advantages of promotion from within is that it encourages
employees to work harder in hopes of being promoted.

Formal organizational communication can be increased if managers listen
attentively to messages that come through formal channels.

Selected watching the nonverbal response of the destination to

Answer: the message

Organizational communication was extensively and systematically studied
after World War I.

Stimuli that compete with the communication message for the attention of
the destination are called noise.

In general, managers can sharpen their communication skills by appropriately
consulting with others in planning communications.

Selected Answer: downward formal communication

One strategy for encouraging formal organizational communication is to
ensure that all organization members have free access to formal
communication channels.


An example of a manager's potentially negative attitudes about older
employees may involve the stereotype that older people:
Selected are less capable than the young in dealing with

Answer: emotional issues

A serial transmission involves the transmission of information to employees
utilizing e-mail.
An informal group that gains and maintains membership primarily because
of a common concern members have about a specific issue are:
Selected Answer: interest groups


A team is a group whose members influence one another toward the
accomplishment of an organizational objective.

A work team is a task group used in organizations to achieve greater

The most important step managers need to take in managing work groups is
to determine what informal groups exist in the organization, and who their
members are.

Which of the following is NOT a people-related step in building an

An informal group that forms in organizations because of the personal
affiliation members have with one another are:
Selected Answer: friendship groups


Answer: product


Cross-functional teams may or may not be self-managed teams.

The situational approach was the earliest of theories about what makes
leaders effective.

Leader flexibility is the ability of the leaders to change leadership styles.

A considerate leader would be more effective than a structuring leader
when the leader-member relations are good, the task structure is weak, and
the leader position power is weak.

The Vroom-Yetton-Jago Model is built on the premises that organizational
decisions should be of high quality and subordinates should accept and be
committed to organizational decisions that are made.

According to the Michigan Studies, leader behavior that focuses primarily
on subordinates as people is termed consideration behavior.

In servant leadership, leaders view their primary role as helping their
followers.

According to the contingency theory of leadership, ________ is the degree
to which the leader feels accepted by the followers.
Selected Answer: Transformational leadership

Hersey-Blanchard developed a leadership concept that states leadership
styles should reflect the maturity of the leader.

The Vroom-Yetton-Jago Model of leadership provides that subordinates

Fiedler suggests when there is a mismatch between the type of situation in
Selected leaders should shift to situations for which they are
Answer: best suited

Which theory basically proposes managers can be successful with any set of

In general, when managers offer rewards not relevant to employees'
personal needs, the employees will not be motivated.

According to McClelland, for some business people, the need to achieve
may be more motivating than profits.

Employee stock ownership plans motivate employees to boost production
by offering them shares of company stock as a benefit.

According to McClelland, people who are greatly motivated to influence

Individuals with a high need for affiliation generally make excellent
managers.

Maslow's Hierarchy of Needs has been criticized because:
Selected it is questionable that human needs are arranged in a

Answer: hierarchy

Selected Answer: Argyris

According to Herzberg, the work itself should be considered a motivating
factor.

________ is a reward that consists of the elimination of a desirable
Selected Answer: Positive reinforcement

Selected Answer: Hierarchy

Managing organization culture normally begins by establishing a vision of
what the culture of an organization should be.

General Electric is often used as an example of a company with a clan
culture.

________ are the beliefs of a person or a social group in which they have an
emotional interest.

________ culture is an organizational culture characterized by flexibility and

________ is an organizational culture that reflects value that emphasizes
stability and control along with an external focus.
Selected Answer: Clan

A(n) ________ is a dimension of an organization that helps to describe and
reinforce the culture, or beliefs and norms in which an artifact exists.
Selected Answer: Organizational myth

A(n) ________ is a narrative describing the adventures of a heroic individual
or family significantly linked to the organization's past or present.

Health is defined in terms of the extent to which a culture facilitates the

A(n) ________ is a popular belief or story that has become associated with
a person or institution that is considered to illustrate an organization culture
idea.


following, EXCEPT:

Answer: or unit


________ power derives from a manager's relationships with others, while
________ power derives from a manager's level in the hierarchy.
Selected Answer: Position, personal

The most important human-related variable in the control process is power.

The degree of difficulty in measuring various types of organizational
performance is determined primarily by the activity being measured.



Operating plans and policies would be appropriate information for a
________.
Selected Answer: First line manager

Most managers have little impact on the amount of personal power they
possess, but a great deal of impact on the amount of position power they
have.

Which researcher advised that "American manufacturing has slumped a
long way from the glory days of the 1950s and 1960s?
Selected Answer: Feigenbaum

The first step in the incremental improvement process is reengineering.

Putting a new idea to use by customers takes place in the ________ step of
the innovation process.
Selected Answer: integrating

The first step of the incremental improvement approach to quality
improvement is:
Selected Answer: choosing an area for improvement

TQM can serve as a foundation for generating creative ideas in
organizations.


Organizations can be creative but not innovative, but they cannot be
innovative and not creative.

Which of the following statements best describes the relationship between
Selected Answer: creativity precedes innovation

Identifying job candidates who are creative and hiring them is one of the
most easily implemented strategies for increasing organizational creativity.

Selected Answer: reengineering


When an organization replaces human effort by electromechanical devices,
it is using:
Selected Answer: automation

Cost control is broad control aimed at keeping organizational costs at
planned levels.

individually.

Layout strategy is an operation plan that determines the location and flow of
organizational resources around, into, and within production and services
facilities.

Efficiency is the degree to which organizational resources contribute to
production.

A budget that automatically indicates an increase in the amount of resources
allocated for various organizational activities when production levels go up
is a:

Computer-aided engineering is a technique that employs computers to plan
and program equipment used in the production and inspection of
manufactured items.

One of the goals of new automation is to:
Selected Answer: improve productivity

A process is:
Selected the flow of interrelated events toward a goal,


A polycentric attitude reflects the belief that multinational corporations
should regard home-country management as superior to foreign-country
management practices.

Which of the following stages of multinationalization would you expect to
find after the others?

The trend in recent years has been away from globalization and international
management.

The maximum level of international activity on the continuum of
international involvement is a transnational organization.

When a United States computer manufacturer sells a shipment of 40
computers to a retailer in Germany, the computer manufacturer is engaged in
the process of:

Transnational organizations usually take entire continents as their business
arena.


The ________ area provides that a measurement should be made of whether
the organization is performing such activities as producing goods and
services that people need, creating jobs for society and ensuring worker
safety.
Selected Answer: problem solving

The social audit process monitors, measures, and appraises all aspect of an

The social responsiveness approach is essentially the same as the social

The Davis Model of Corporate Social Responsibility describes why and
how business should adhere to the obligation to take action that protects and
improves the welfare of society as well as the organization.

The philosophy that you should act in a way you would expect others to act
toward you is known as the utilitarian principle.

According to Sethi, the ________ approach considers business as having
both societal and economic goals as well as the obligation to anticipate
potential social problems and work actively toward preventing the
occurrence.
Selected Answer: social obligation



industries.

Managers who have progressed to Donaldson's "unconscious competence"
stage learn how to interact with diverse groups and cultures by deliberately
thinking about how to behave.

Selected a less resilient workforce when confronted with

Answer: change

Workforce diversity is a relatively new issue in the United States.

acknowledged, accepted, and viewed as significant contributors to the
entirety is termed:
Selected Answer: pluralistic

Gender-role stereotypes are perceptions about people based on what our
society believes are appropriate behaviors for men and women.
Selected pay based on the value added to the company by the

Answer: executive

To be effective, a manager must simply understand how the four
management functions are defined and related.

Marilyn is a manager for a large insurance company. She is 51 years old
and appears to have reached a point in her career at which there is little
growth. She has most likely reached which stage of her career?

Selected Answer: goals

Which of the following is a definition of the termmanagement?
Selected a process that managers follow in order to accomplish

Answer: organizational goals

________ refers to the basic long-standing needs of society and has little to
do with profits.
Selected Answer: Social value

The use of venture capital peaked at about ________ during the dot-com
frenzy of 1998-2000.
Selected Answer: $10 billion

Bank financing occurs when an entrepreneur obtains financing from a

The most fundamental difference between commercial and social

________ is a type of evaluation that helps entrepreneurs to understand
whether an idea is practical.
Selected Answer: Feasibility analysis

On average, ________ people start businesses in the United States each
month.

________ involves improving the firm's ability to execute strategies and
focuses on new processes instead of new products.
Selected Answer: Organized rejuvenation

According to Fayol, ________ is the idea of lowering the importance of the
subordinate role.
Selected Answer: Remuneration

With ________, every organizational member understands his or her own
job and how the job fits together to provide final products to the customer.
Selected Answer: Team learning

Which of the following researchers would NOT be considered a major

Which of the following is most accurate when describing the management
Selected the human variable in organizations required much


Management science techniques are normally applied to management



The more similar the members of a group are, the more likely the group is to
come up with more and better decision alternatives.


Selected a traditional decision-making technique appropriate for


implemented is:

The decision-making process is based upon certain assumptions. Which of
the following is NOT one of those assumptions?

________ refers to an individual's inborn ability to synthesize quickly and
effectively.
Selected Answer: Intuition

Which of the following is the second step in the decision making process
model?
Selected Answer: Select the most beneficial of alternatives

In the decision-making process, it is important to accurately identify an
existing problem prior to listing the possible alternatives for solving the
problem.


A decision that is routine and repetitive, and typically handled in a specific
way, is frequently called a non-programmed decision.

SWOT is an acronym for a firm's Strengths, Weaknesses, Objectives, and
Threats.

An organization's statement of its mission is primarily important in that it
provides an effective marketing and public relations tool for the
organization.

Strategic implementation is the last step of the strategy management
process.

A business strategy to make an organization more competitive by
developing a product or products that customers perceive as being different
from products offered by competitors is a:

If an organization wanted to determine if it was achieving its goals or
whether the level of progress was satisfactory, which critical question
should be asked?

In general, the strategy management steps can be viewed as being
sequential and continuing.

Porter's Model for Industry Analysis outlines the primary forces that
determine competitiveness within an industry and illustrates how those
forces are related.

environment is:
Selected Answer: critical question analysis

The last step of the strategy management process, consisting of monitoring
and evaluating the strategy management process as a whole, is:

A business strategy that is generally applied to star or question mark SBUs
is:
Selected Answer: growth


Selected Answer: Financial projections are confused with planning

Strategic planning and tactical planning are directly related to which
dimension of planning?
Selected Answer: time

The first step in designing a PERT network is to identify the critical path.

Which scheduling tool is normally used to schedule production inputs such
as human resources and machinery?
Selected Answer: Gantt charts

The repetitiveness dimension of a plan is the extent to which the plan is
used over and over again.

The sales forecasting method is the most complex method available to
managers.


The next step in the human resource planning process, after taking a human
resource inventory, is determining net human resource requirements.

A budget is a single-use financial plan that covers a specified length of
time.

ONE of the disadvantages of MBO is that:


The final responsibility for organizational planning rests with:


Selected assess organizational progress in their role as

Answer: monitors

XYZ Corporation sets an objective to increase its market share by 5%
within 3 years. This is an example of a(n) ________ objective.
Selected Answer: intermediate-term

Management-by-objectives is only a valuable tool for profit-seeking
organizations.


A potential disadvantage of planning is that it can take up too much
managerial time.

The affirmative purpose of planning is to minimize risk by reducing the
uncertainties surrounding business conditions and clarifying the
consequences of related management activities.

Overall, the disadvantages of planning outweigh the advantages.
Recruitment involves the hiring of prospective employees.

Special project committees are vehicles for assigning a particular task to an
individual in order to furnish him or her with experience in a designated area.



A test is valid if the test results can be reproduced time after time.

An achievement test measures the potential of an individual to perform a
task.

All of the following are on-the-job training methods EXCEPT:
Selected Answer: role playing


Selected the overall workforce is becoming more diverse in its

Answer: makeup

Selected Answer: education required

The ________ focuses on position-centered information rather than
people-centered information.
Selected Answer: Position replacement form

Organizing is the process of establishing orderly uses for all resources

________ is the degree to which workers' activities are difficult and
involved.
Selected Answer: Complexity of functions

Which of the following is NOT an advantage of the division of labor?
Selected Workers may become resentful or feel they are treated

Answer: like machines

After a manager has divided major tasks into subtasks, the next step is to
allocate resources for those subtasks.

The only forces that influence formal organizational structure are the forces
in the environment.

One of Henri Fayol's guidelines for organizing resources is to avoid red
tape, regulations, and paperwork.

The process of establishing orderly uses for all the organization's resources
is:

What was Graicunas' main contribution to the fundamentals of organizing?
Selected he pointed out that span of management is an important

Answer: and far-reaching consideration for the organization


Which of the following is NOT a guideline for making delegation effective?
Selected Give employees authority necessary to accomplish
Answer: tasks

When two or more employees are uncertain as to who is responsible for a
task, only one outcome is possible.

In this role, staff personnel use their professional expertise to solve
organizational problems.
Selected Answer: Functional role

Which of the following is not a correct statement concerning responsibility?
Selected Answer: responsibility can be delegated to someone else

A manager's behavior with upper management is one way to determine the



task or job is a:

manager's commands?

Even though a manager may delegate a task to another employee, the

Making changes on a tentative basis only increases resistance to change.

Managers can improve the quality of OD efforts by systematically tailoring

According to the model developed by Hellriegel and Slocum, a company is

Designing and operating career counseling programs is an effective way of

Organizational effectiveness depends upon activities centering around two

Stress is the bodily strain that an individual experiences as a result of
coping with some environmental factor.

________ is a technique for managing conflict in which managers use
authority to declare that conflict has ended.
Selected Answer: Forcing

The managerial grid proposes that various managerial styles can be
described by a manager's:
Selected Answer: concern for production and concern for people

Which of the following statements is most accurate regarding the research
conducted on the managerial grid?
Selected more testing needs to be completed before any


unfavorable?
Selected when stress levels are either extremely high or


Under which of the following conditions would Fiedler say a considerate
leader would be most effective?
Selected good leader-member relations, weak task structure, and

Answer: weak leader position power


Leadership that inspires organizational success by showing followers how to
lead themselves is:

Contemporary management writers and practitioners generally agree
leadership ability cannot be explained by an individual's traits or inherited
characteristics.

A force in the situation that influences a manager's determination to make
decisions is the:


The Michigan Studies concluded that leaders exhibit two main types of
behavior: structure behavior and consideration behavior.

The terms "leading" and "managing" refer to the same activities.

________ is leader behavior that focuses primarily on subordinates as
people.
Selected Answer: Structure behavior

Which of the following statements is correct regarding the trait approach to
leadership?
Selected Answer: good leaders are born, not made

Selected Answer: utilize suggestion systems

good listening?

Nonverbal messages rarely add content to verbal messages.


The grapevine is the network of informal organizational communication.

A message that has been transmitted from one person to another is called a
'signal.'

Feedback is the destination's verbal reaction to a message in interpersonal
communications.

Downward organizational communication relates primarily to the direction



Leadership is the inner state that causes an individual to behave in a way

________ involves negative assumptions about people that McGregor
Selected Answer: Theory X

Herzberg maintains the best way to motivate an individual would be to give


A firm may be able to increase employee commitment and motivation by
simply developing a policy of attempting to hire from within the
organization prior to going to outside sources.

________ are extraneous to the task.
Selected Answer: Extrinsic rewards

A manager who has a cooperative, team-centered management style who
prefers to influence subordinates to complete tasks through team efforts
probably has a high need for:
Selected Answer: affiliation

Perhaps the most complete description of the motivation process can be
found in the:
Selected Answer: Porter-Lawler Theory of Motivation

Selected physiological, security, social, esteem,


Maslow proposed that after individuals fulfill their social needs, they would
then be motivated to fulfill their physiological needs.

Selected provide differential rewards based on subjective

Answer: criterion

Supervisors that communicate and coordinate activities among various
formal groups are:
Selected Answer: linking pins


A group whose members influence one another toward the accomplishment


Most executives think committees are a waste of time.

Members of a self-managed team carry out many of the activities normally

what informal groups exists in an organization and who the members of
those groups are?
Selected Answer: PERT

To build trust within a team, the manager should communicate often to
team members.

A people-related step in building an effective team is setting stable goals
and priorities for the team.
Inventions normally fall into all but one of the following categories. Which
one?
Selected Answer: human


Organizations can be creative but not innovative, but they cannot be

Which of the following is NOT a characteristic of a creative person?
Selected Answer: extroverted

In the ________ approach, management asks, "If we were to start over today,
how would we do this?"
Selected Answer: reengineering


The first step of the innovation process is inventing.

Which of the following is NOT an action that managers should take to
encourage creativity in employees?
Selected Answer: personally encourage workers

When time pressure is high, creative thinking is more likely when:
Selected Answer: people feel they are on a mission

To maximize a worker's creativity, a manager should create jobs that:
Selected Answer: either A or B

How a company finances itself would be evaluated in a ________ ratio.
Selected Answer: leverage


A control tool where the manager assigns a specialized set of objectives and
action plans to workers and then rewards those workers on the basis of how
close they came to reaching their goals is:

Selected Answer: management by exception

A process is a particular linking of organizational components that
facilitates carrying out a system.

The higher the ratio of inputs to outputs, the higher the productivity of the
organization.

Efficiency is doing the right things.

Operations management is the performance of managerial activities entailed
in selecting, designing, operating, controlling and updating production
systems.

individually.

More than ________ of the expenditures of a typical manufacturing
company are for the procurement of materials.

A(n) ________ is a formally drafted document that summarizes the primary
Selected Answer: Cultural artifact

________ represents the shared values about organizational functions held
by the majority of organizational members.
Selected Answer: Dominant organizational culture

Organizational culture influences the behavior of everyone within an
organization.


Clan culture is an organizational culture characterized by flexibility and

Health is defined in terms of the extent to which a culture facilitates the

In the organizational socialization process, new recruits are generally
Selected Answer: 9 months

________ are the beliefs of a person or a social group in which they have
an emotional interest.

The purpose of an organizational saga is to identify and perpetuate the
organization's shared values.


Information appropriateness has to do with how ________ information is.
Selected Answer: accurate


Successful managers pinpoint all important areas of organizational
performance and:
Selected Answer: establish standards in each area

The typical Information System is an informally established organizational
network.

"Paralysis by analysis" is generally caused by:
Selected Answer: information overload


others.


A manager can increase his or her personal power by developing a sense of

User satisfaction is determined by the quality of information and the
quality of the information system.

________ is the third step of the entrepreneurial process.
Selected Answer: Opportunity exploitation

Selected Answer: Feasibility analysis

Angel investors provide capital to more than ________ companies each year.

Research suggests that approximately 75% of new organizations are started
by entrepreneurial teams rather than individuals.

Commercial and social entrepreneurship differ in terms of performance
measure.

________ is the likelihood and magnitude of an opportunity's downside loss.
Selected Answer: Entrepreneurial alertness

Angel investors provide about ________ in capital to companies each year.
Selected Answer: $50 million

It is not accurate to assume that as workers age their performance decreases.

The process designed to raise managers' awareness and develop
competencies to deal with the issues involved in managing a diverse
workforce is:
Selected Answer: diversity training

________ are statistical characteristics of a population.
Selected Answer: Demographics


If a company effectively implements affirmative action and EEOC policies,
provides ongoing education and training programs pertaining to diversity,
and ties management rewards to success in meeting diversity goals and
addressing diversity issues, they would most likely be classified as:
Selected Answer: implementing adequate programs

________ is a preconceived judgment, opinion or assumption about an
issue.
Selected Answer: Prejudice


Managerial skills that involve using specialized knowledge and expertise
are termed:

When a manager is not reaching organizational goals but is not wasting

Selected have attributes that will become dominant virtues in

Answer: the future

When a manager is not reaching organizational goals and is wasting
Selected Answer: inefficient and ineffective

To be effective, a manager must simply understand how the four
management functions are defined and related.

According to the concept of corporate social responsibility, a manager must
strive to achieve:

All the individuals and groups that are directly or indirectly affected by an
organization's decisions are its:
Selected Answer: stakeholders


According to Friedman, business:
Selected Answer: has primarily economic goals

One of the areas of social responsibility is employment practices.

involving positive and negative outcomes of social responsibility, which of
the following was NOT classified as a negative outcome?

Determining the extent to which a business should perform socially

A polycentric attitude reflects the belief that multinational corporations
should regard home-country management as superior to foreign-country

Transnational organizations are also called:
Selected Answer: Polycentric organizations

International management and domestic management are quite different.
In order to be classified as a domestic corporation, a corporation needs to
acquire all necessary resources and sell all their products within the same
country.

Classic management thought indicates international management differs
from domestic management because international management has to deal
with all the following EXCEPT:

International Management is simply the performance of management

An arrangement among a cluster of countries that facilitates a high level of


The original purpose of the relay assembly test room experiment portion of
the Hawthorne Studies was to:
Selected determine the relationship between intensity of light
Answer: and worker efficiency

Which scientific management contributor advocated a bonus system if
workers exceeded their daily production?

According to Fayol, the concept of increasing the importance of the
Selected Answer: Decentralization

The human relations movement is a people-oriented approach to
management in which the interaction of people in organizations is studied
to judge its impact on organizational success.


The comprehensive analysis of management is an expansion on scientific
management.

Henry is a manager in ABC Company. He has been assigned a set of
objectives to achieve, and knows that his performance appraisal depends
upon their attainment. He will be rewarded depending upon how close he

Olive's company wants to provide the highest quality customer service in the
jewelry industry. This statement is an example of:
Selected Answer: an operational objective

others?

The primary purpose of most business organizations is to provide
high-quality service.

Of the four primary management functions organizing usually precedes
planning.

When an organization is setting objectives, the best objectives that can be set
are:

Organizational objectives are the targets toward which the management
system is directed.


The overall organizational objectives and the subobjectives assigned to the
various people or units of the organization is referred to as suboptimization.

One of the advantages of an MBO program is that it continually emphasizes
what should be done in order for the organization to reach its goals.

Selected Answer: Adequate inputs are used in the planning

According to the text, which of the following is NOT a dimension typically
considered when developing a plan?
Selected Answer: Social


Most organizations use a weighting process to compare site differences

The repetitiveness dimension of a plan is the extent to which the plan is

A product life cycle is the five stages through which most products and
services pass, including: (1) introduction, (2) growth, (3) maturity, (4)
stagnation, and (5) decline.

The product stages method predicts future sales by using the product life
cycle to better understand the history and future of the product.


Site selection is part of input planning.

The time series analysis method of predicting future sales levels asks
appropriate salespeople for their opinions of what will happen to sales in the
future.

In a consensus decision, how many people must agree on the decision?
Selected Answer: more than half, plus the manager

orientation?

In the decision-making process, it is important to accurately identify an
existing problem prior to listing the possible alternatives for solving the
problem.

One of the disadvantages of group decision-making is that they cost the

The group decision-making process that involves the circulation of
questionnaires among group members is known as:

Probability theory is a decision-making tool that is used in conditions of
complete uncertainty.

All of the English teachers in Springfield High School have agreed upon the
standards that must be achieved in order to graduate. Most likely this

________ refers to the departure from rational theory that produces
suboptimal decisions.
Selected Answer: Satisficing


Decision makers who have a ________ orientation believe that the source
of all good is outside themselves, and therefore rely heavily on suggestions
Selected Answer: Receptive

Porter's model emphasizes:
Selected Answer: competitive forces in an industry

Which of the following strategy formulation tools outlines the primary
forces that determine competitiveness within an industry and illustrates how
those forces are related?
Selected Answer: Porter's Model for Industry Analysis

An organizational mission is useful because it helps define broad but
important job areas within an organization, and therefore specifies critical
jobs that must be accomplished.

________ is the purpose for which an organization exists.
Selected Answer: Organizational objectives

components.

The ________ component is that part of the general environment that
contains passed legislation.
Selected Answer: Legal

Which of the following components includes new approaches to producing
goods and services:
Selected Answer: the technical component

The last step in the strategic management process is:

The strategy development tool that matches internal organizational strengths

Managers only perform environmental analysis to help them understand
what is happening outside their organization.
Skip navigation links MGT101-HK2. PRINCIPLES OF MANAGEMENT

(MGT101-HK2) > EXAMS > REVIEW ASSESSMENT: EXAM 1
Name Exam 1
Status Completed
Instructions
Correct According to Robert L. Katz, managerial success depends primarily upon
personality traits.
Question 1 answers
Correct When a manager achieves assigned organizational objectives without
Question 2 answers
Correct The management function concerned with the assigning of tasks to various
Question 3 answers
Correct When managers gather information that measures recent performance
within the organization, then compare present performance to established
performance standards, and then try to find new ways of improving production
through organizational modifications, they are performing:
Question 4 answers
Correct The management function concerned with guiding the activities of
organization members in appropriate directions is:
Question 5 answers
Correct If you would feel uncomfortable explaining to a national television audience
why you took a particular action, the behavior was probably not ethical according to
which of the following ethical standards?
Question 6 answers
Incorrect The measurement of the degree to which the organization is focusing on
social problems is a measurement of:
Question 7 answers
Correct The Equal Employment Opportunity Commission investigates and
conciliates employment discrimination complaints based on race, sex, or creed.
Question 8 answers
Correct Organizations characterized by attitudes and behaviors consistent with
either the social responsibility or the social obligation approach are generally more
socially responsive than organizations characterized by attitudes and behaviors
consistent with the social responsiveness approach.
Question 9 answers
Correct The utilization of ethical management practices produces all of the
following EXCEPT:
Question 10 answers
Question 11 answers
Question 12 answers
Selected Answer: Correct take action that would be viewed as proper by a panel
of peers
Question 13 answers
Question 14 answers
Correct A license agreement is the right granted by one company to another to use
its brand name, technology, product specifications, and so on in the manufacture or
sale of goods and services.
Question 15 answers
Question 16 answers
Correct If Joe is a citizen of Sri Lanka and he lives and works for a company in
Brazil, he would most likely be considered a/an:
Question 17 answers
Question 18 answers
Incorrect When a company is providing the expatriate with basic information, such as
Question 19 answers
Correct Today, approximately ________ angel investors provide capital to
companies each year.
Question 20 answers
Correct Commercial and social entrepreneurship differ in terms of performance
measure.
Question 21 answers
Question 22 answers
Correct Bank financing occurs when an entrepreneur obtains financing from a
Question 23 answers
Correct The use of venture capital peaked at about ________ during the dot-com
Question 24 answers
Correct ________ occurs when a firm proactively seeks to create a new product
market position that competitors have not recognized.
Question 25 answers
Correct Individuals with extended social networks are more likely to identify
potential entrepreneurial opportunities than those with more narrow social networks.
Question 26 answers
Question 27 answers
Selected Answer: Correct a less resilient workforce when confronted with
change
Incorrect Managers who have progressed to Donaldson's "unconscious competence"
Question 28 answers
Correct Many of the most significant managerial challenges that lie ahead derive
from dramatic demographic shifts.
Question 29 answers
Incorrect According to The Hudson Institute report, to promote diversity, the United
industries.
Question 30 answers
Question 31 answers
Correct According to Ann Morrison, including nontraditional employees in fair
competition for advancement usually decreases the quality of management in the
organization.
Question 32 answers
Correct The stress of coping with membership in two cultures simultaneously is
known as:
Question 33 answers
Incorrect According to L. Thomas Hopkins, all of the following are important
guidelines for anyone undertaking systems analysis, EXCEPT:
Question 34 answers
Selected Answer: Incorrect possible modification in each part should be weighed
in relation to possible effects on every other part
Correct The management science approach emphasizes the use of the scientific
Question 35 answers
Incorrect The scientific management approach to management emphasizes the "one
Question 36 answers
Correct James believes that if he understands his people and adapts his organization
to them, he will be successful. He would most likely be considered to be a follower of
which of the following management approaches?
Question 37 answers
Correct A number of interdependent parts functioning independently of each other
are a system.
Question 38 answers
Question 39 answers
Incorrect With ________, every organizational member understands his or her own
Question 40 answers
OK

(MGT101-HK2) > TOOLS > MY GRADES > VIEW ATTEMPTS > REVIEW
ASSESSMENT: EXAM 1
Name Exam 1
Status Completed
Instructions
Question 1 answers
Correct The one factor that contributes the most to the increased complexity and
challenge of influencing in a multinational corporations is:
Question 2 answers
Correct A country in which an investment is made by a foreign company is termed
a/an:
Question 3 answers
Question 4 answers
Incorrect Managers should allow expatriates to adjust slowly to the new environment
Question 5 answers
Question 6 answers
called:
Question 7 answers
Correct When a manager is not reaching organizational goals and is wasting
Question 8 answers
Correct The management skill that is equally important at all organizational levels
Question 9 answers
Correct The management function concerned with guiding the activities of
organization members in appropriate directions is:
Question 10 answers
Incorrect The management process of controlling is also referred to as motivating,
leadership, and directing.
Question 11 answers
Question 12 answers
Selected Answer: Incorrect a process that managers follow in order to
accomplish organizational goals
Question 13 answers
Question 14 answers
Correct If, as a new employee, you are sent to a training program to learn more
about the norms and practices of another culture to prepare you to interact with people
from that culture effectively, your company is most likely following which of the
following approaches to achieve effective workforce diversity:
Question 15 answers
Incorrect The major advantage of the "Golden Rule" approach to achieving workforce
diversity is that individuals approach it from their own particular frame of reference.
Question 16 answers
Correct A preconceived judgment, opinion, or assumption about an issue, behavior,
Question 17 answers
Question 18 answers
Correct The process designed to raise managers' awareness and develop
competencies to deal with the issues involved in managing a diverse workforce is:
Question 19 answers
Correct James believes that if he understands his people and adapts his organization
to them, he will be successful. He would most likely be considered to be a follower of
which of the following management approaches?
Question 20 answers
Correct Which of the following is most accurate when describing the management
Question 21 answers
Selected Answer: Correct the human variable in organizations required much
more analysis
Question 22 answers
Question 23 answers
Question 24 answers
Correct Triangular management is a management approach that emphasizes using
information from:
Question 25 answers
Selected Answer: Correct the classical, management-science, and behavioral
schools of thought
Correct The basic challenge of the contingency management approach is the ability
to choose the management tactics that are best suited to the situation.
Question 26 answers
Question 27 answers
Question 28 answers
Question 29 answers
Incorrect An argument against business performing social responsibility activities
states these activities are unethical because they compel mangers to spend money on
some individuals that rightfully belongs to other individuals.
Question 30 answers
Correct According to the flowchart identified in the text, for managers to achieve
and maintain a high level of social responsiveness within an organization, they should
pursue:
Question 31 answers
Selected Answer: Correct those responsibilities their organization possesses and
has a right to undertake
Question 32 answers
Correct The process of measuring the present social responsibility activities of an
Question 33 answers
Question 34 answers
Correct Today, approximately ________ angel investors provide capital to
companies each year.
Question 35 answers
Correct Research suggests that approximately 75% of new organizations are started
by entrepreneurial teams rather than individuals.
Question 36 answers
Correct Domain definition occurs when a firm proactively seeks to create a new
product market position that competitors have not recognizes.
Question 37 answers
Incorrect Which of the following is the correct process in the stages of
entrepreneurship?
Question 38 answers
Incorrect When analyzing entrepreneurial opportunities, the opportunity identification
step is, "Where the rubber meets the road," and often presents a difficult challenge.
Question 39 answers
Question 40 answers
OK

ASSESSMENT: EXAM 1
User Wing Chi Cheng
Name Exam 1
Status Completed
Instructions
Correct ________ is a preconceived judgment, opinion or assumption about an
issue.
Question 1 answers
Question 2 text Question 22.5 out of 2.5 points
Question 2 answers
Question 3 answers
Incorrect Which of the following represents the lowest degree of organizational
Question 4 answers
Correct Which approach to cultural diversity focuses on how interpersonal skills
and attitudinal changes relate to organizational performance, and is also the most
effective approach to pluralism?
Question 5 answers
Correct Diversity is the degree of basic human differences among a given
population.
Question 6 answers
Correct If a company effectively implements affirmative action and EEOC policies,
provides ongoing education and training programs pertaining to diversity, and ties
management rewards to success in meeting diversity goals and addressing diversity
issues, they would most likely be classified as:
Question 7 answers
Correct Scientific management can be broken down into two distinct areas. Which
of the following researchers would NOT be considered a major contributor to the
Question 8 answers
Incorrect Management science techniques are normally applied to management
Question 9 answers
Correct Which management approach emphasizes the use of the scientific method
Question 10 answers
Correct According to Fayol, the right to give orders and the power to exact
obedience is:
Question 11 answers
Correct The behavioral approach to management emphasizes increasing production
through an understanding of people.
Question 12 answers
Correct An organization that emphasizes systematic problem solving, experimenting
with new ideas, and learning from past experiences and the experiences of others is
Question 13 answers
management was:
Question 14 answers
Incorrect ________ occurs when firms develop new culture, processes, or structures
to support new product innovations in current markets as well as with existing
products in new markets.
Question 15 answers
Incorrect Which of the following is NOT a type of opportunity identified by
Schumpeter?
Question 16 answers
Correct Feasibility analysis helps entrepreneurs understand whether an idea is
practical.
Question 17 answers
Correct Opportunities may sometimes arise from the discovery of new geographical
markets in which new customers will value a new product or service.
Question 18 answers
Incorrect ________ occurs when a firm proactively seeks to create a new product
Question 19 answers
Question 20 answers
Incorrect Organizational rejuvenation occurs when a firm attempts to alter its own
Question 21 answers
Incorrect In converting social responsibility into action, who has responsibility for
obtaining organizational commitment?
Question 22 answers
Question 23 answers
Correct The Equal Employment Opportunity Commission investigates and
conciliates employment discrimination complaints based on race, sex, or creed.
Question 24 answers
management.
Question 25 answers
Question 26 answers
Incorrect According to the survey conducted by Sandra Holmes of top executives
involving positive and negative outcomes of social responsibility, which negative
outcome did the executives expect the most?
Question 27 answers
Correct Some organizations work with external organizations for good
environmental laws because they believe they have both economic and societal goals.
According to Sethi, these organizations are adopting the:
Question 28 answers
Question 29 answers
Correct The one factor that contributes the most to the increased complexity and
challenge of influencing in a multinational corporations is:
Question 30 answers
Correct The two most difficult challenges that apply to expatriates and third-country
nationals are:
Question 31 answers
Incorrect The ethnocentric attitude reflects the belief that multinational corporations
should regard home-country management practices as superior to foreign-country
Question 32 answers
Correct Among other things, to successfully influence employees, managers in
multinational corporations should understand the needs that motivate people in
countries housing foreign operations.
Question 33 answers
Question 34 answers
Incorrect Working in a domestic corporation requires more difficult adjustments than
working in an organization that focuses more on multinational activities.
Question 35 answers
Incorrect According to Katz, which of the following skills is NOT important for
Question 36 answers
organizations.
Question 37 answers
Incorrect Managerial skills involving the ability to see the organization as a whole are
termed:
Question 38 answers
Correct According to Robert L. Katz, managerial success depends primarily upon
personality traits.
Question 39 answers
Incorrect If a manager is not reaching goals and is not wasting resources, he or she
would most likely be considered efficient and ineffective.
Question 40 answers
OK

ASSESSMENT: EXAM 2
User Wing Chi Cheng
Name Exam 2
Status Completed
Instructions
Correct Products that customers commonly purchase because they perceive them as
being different, include Nike Air Jordan and Honda automobiles.
Question 1 answers
Incorrect SWOT is an acronym for a firm's Strengths, Weaknesses, Objectives, and
Threats.
Question 2 answers
Incorrect The ________ component is that part of the general environment that
includes new approaches to providing goods and services.
Question 3 answers
objectives is:
Question 4 answers
Question 5 answers
Correct Growth is a strategy that is generally applied to star SBUs or question mark
Question 6 answers
Correct Which of the following strategy formulation tools was specifically
Question 7 answers
Question 8 answers
Question 9 answers
Incorrect A business strategy that emphasizes making an organization more
Question 10 answers
Question 11 answers
Question 12 answers
Selected Answer: Correct it does not contain any information about the
interrelationship of tasks
Correct Strategic planning and tactical planning are directly related to which
Question 13 answers
Correct Most organizations use a weighting process to compare site differences
Question 14 answers
Correct The Delphi method of forecasting is more formal than the jury of executive
opinion method and it also gathers, evaluates, and summarizes expert opinions as the
basis for the forecast.
Question 15 answers
Correct Which of the following types of plans would be considered a single-use
plan?
Question 16 answers
Incorrect A standing plan that designates specific required action, indicates what
Question 17 answers
Incorrect The scope dimension of a plan is the level of the organization at which the
plan is aimed.
Question 18 answers
Correct Which of the following types of plans also serves as a strategy for
organizational control?
Question 19 answers
Question 20 answers
Question 21 answers
Correct Heuristic problem-solving techniques are examples of a modern technique
that can be applied to a nonprogrammed decision.
Question 22 answers
Correct The decision-making process is based upon certain assumptions. Which of
Question 23 answers
Correct In the decision-making process, it is important to accurately identify an
existing problem prior to listing the possible alternatives for solving the problem.
Question 24 answers
Incorrect The more similar the members of a group are, the more likely the group is
to come up with more and better decision alternatives.
Question 25 answers
Question 26 answers
Selected Answer: Incorrect identify possible alternatives for solving an
organizational problem
Incorrect Decision-makers who feel they are commodities and are only as valuable as
Question 27 answers
Correct After the chosen alternative has been implemented, decision-makers must
gather feedback to determine the effect of the implemented alternative on the
identified problem.
Question 28 answers
Correct A relevant alternative is one that is both feasible for solving an existing
Question 29 answers
Correct Decision-making is the process of choosing the best alternative for reaching
objectives.
Question 30 answers
Correct Organizational objectives are the targets toward which the management
system is directed.
Question 31 answers
Question 32 answers
Correct The final responsibility for organizational planning rests with the firm's
chief executive.
Question 33 answers
Incorrect The planning process begins with developing the premises upon which each
Question 34 answers
Question 35 answers
Correct Which of the following is NOT a guideline for establishing quality
objectives?
Question 36 answers
Question 37 answers
Correct A key element of any MBO program is top management support and
commitment.
Question 38 answers
Incorrect Planners need not have significant practical experience within the
organization if they have good human relations skills.
Question 39 answers
Correct Breaking an organizational objective down into subobjectives so individuals
Question 40 answers
OK

ASSESSMENT: EXAM 3
Name Exam 3
Status Completed
Instructions
Incorrect One of the advantages of division of labor is that it focuses solely on
efficiency and economic benefit.
Question 1 answers
Correct If a publisher has college, high school, and elementary school markets for
its products, customer departmentalization would most likely be effective.
Question 2 answers
Correct The most widely used basis for establishing departments within the formal
structure is:
Question 3 answers
Question 4 answers
Correct Effective coordination can only be achieved through close supervision of
employees.
Question 5 answers
relationships.
Question 6 answers
Incorrect Which of the following factors would be a factor that would tend to increase
Question 7 answers
Correct The only forces that influence formal organizational structure are the forces
in the environment.
Question 8 answers
organization chart.
Question 9 answers
Incorrect Some management theorists feel the organizing is so important, they
advocate the creation of an organizing department within the management system.
Question 10 answers
Incorrect A potential problem with responsibility gaps is that two employees may
both perform the same task.
Question 11 answers
Incorrect The correct sequence of steps in the delegation process, according to
Newman and Warren, is: (1) the creation of the obligation to perform, an awareness of
the responsibility to perform; (2) the assignment of specific duties; and (3) granting
the appropriate authority to the subordinate.
Question 12 answers
Question 13 answers
Correct The process of assigning job activities and related authority to specific
individuals in the organization is termed:
Question 14 answers
Question 15 answers
Correct Managers have a greater probability of their authority being accepted when
they use and are familiar with formal channels of communication.
Question 16 answers
Question 17 answers
Correct The manager who guides and directs the execution of a function through the
Question 18 answers
Question 19 answers
Question 20 answers
Question 21 answers
contribution
Correct One of the advantages of promotion from within is that it encourages
employees to work harder in hopes of being promoted.
Question 22 answers
Incorrect Tests that measure the level of skill or knowledge an individual posses in a
certain area are called:
Question 23 answers
Incorrect Employment agencies are private agencies that help people find jobs and
Question 24 answers
Incorrect An assessment center is a place where participants are evaluated to
determine suitability for selection.
Question 25 answers
Question 26 answers
organization is:
Question 27 answers
Question 28 answers
Incorrect If a test is reliable it should be used as the sole determinant in hiring
decisions.
Question 29 answers
Correct A list of specific activities that must be performed to accomplish some job
or task is a:
Question 30 answers
Correct ________ is a technique for managing conflict in which managers use
Question 31 answers
Question 32 answers
Question 33 answers
Correct Which of the following is NOT a skill necessary for success as a change
agent?
Question 34 answers
Correct The three categories of factors that determine organizational effectiveness
are:
Question 35 answers
Correct Organizational change is a prerequisite for long-term organizational success.
Another prerequisite is ________.
Question 36 answers
Correct ________ change emphasizes increasing organizational effectiveness by
changing controls that influence organizational members during the performance of
their jobs.
Question 37 answers
meet with:
Question 38 answers
Correct Most managers agree that in order to be successful, organizations must
change very slowly.
Question 39 answers
Question 40 answers
OK

ASSESSMENT: EXAM 3
User Wing Chi Cheng
Name Exam 3
Status Completed
Instructions
Incorrect The basis of resistance to changes within the organization is the fear of
some personal loss.
Question 1 answers
Question 2 answers
Incorrect Perhaps the most overlooked skill of successful change agents is the ability
to determine how much change employees can withstand.
Question 3 answers
Question 4 answers
Correct A type of organizational change that emphasizes modifying certain aspects
Question 5 answers
Question 6 answers
Question 7 answers
Correct ________ is defined as a struggle that results from opposing needs or
Question 8 answers
Incorrect Managers design and implement virtual offices for all of the following
reasons EXCEPT:
Question 9 answers
change very slowly.
Question 10 answers
Question 11 answers
Correct According to Barnard, to enhance the probability of acceptance,
Question 12 answers
Question 13 answers
Incorrect The management philosophy that states individuals will be held liable for
how well they use their authority or perform their activities, and will be rewarded or
punished for doing so is:
Question 14 answers
Correct When two or more employees are uncertain as to who is responsible for a
Question 15 answers
performance.
Question 16 answers
Correct From the viewpoint of line personnel, conflict between line and staff
Question 17 answers
Incorrect Authority will usually still be accepted even if the individual does not
Question 18 answers
Question 19 answers
Question 20 answers
Correct The initial attraction and screening of the supply of prospective human
Question 21 answers
Incorrect Lectures are generally successful in promoting attitudinal or behavioral
changes.
Question 22 answers
Incorrect An appropriate human resource is, by definition, an individual who fits a
job description.
Question 23 answers
Correct Coaching is an on-the-job training technique that involves directly
Question 24 answers
Question 25 answers
Question 26 answers
Incorrect According to the Pregnancy Discrimination Act, employers must treat
pregnancy as:
Question 27 answers
or task is a:
Question 28 answers
Question 29 answers
Question 30 answers
Incorrect ________ is the amount of time managers must spend synchronizing the
Question 31 answers
Question 32 answers
Question 33 answers
Question 34 answers
Correct In general, the closer subordinates are physically, the more of them
managers can supervise effectively.
Question 35 answers
employees.
Question 36 answers
Incorrect When an organization manufactures many different types of products, and it
Question 37 answers
Incorrect The system or network of interpersonal relationships that exists within an
Question 38 answers
Question 39 answers
Incorrect Traditionally, individuals at the top of a pyramid-shaped organizational
the pyramid.
Question 40 answers
OK

ASSESSMENT: EXAM 4
Name Exam 4
Status Completed
Instructions
Correct Which of the following focuses on managing human activity by controlling
Question 1 answers
Correct According to Maslow's Hierarchy of Needs, once someone has fulfilled his
social needs, he would then be motivated to meet his:
Question 2 answers
Correct In Likert's Management System, which management style can be
categorized by a lack of confidence or trust in subordinates, with the bulk of all
decision-making being done at the top of the organization?
Question 3 answers
Incorrect Argyris' continuum of needs is primarily a subjective explanation of human
needs.
Question 4 answers
Correct Flextime involves changing the workweek from five eight-hour days, to
four ten-hour days.
Question 5 answers
Question 6 answers
Correct If an individual is driven to get respect from others, Maslow would say that
person is being motivated by:
Question 7 answers
Question 8 answers
hierarchy
Correct Process theories of motivation are explanations that emphasize people's
internal characteristics.
Question 9 answers
Correct Behavior modification is a program that focuses on managing human
activity by controlling the consequences of performing that activity, such as rewards
and punishments.
Question 10 answers
Correct Which form of communication is primarily used for coordinating various
activities?
Question 11 answers
communication"?
Question 12 answers
message
Correct Lateral organizational communication usually focuses upon the
coordination of activities.
Question 13 answers
Incorrect Employees frequently cite the company grapevine as being the most reliable
and credible source of information about company events.
Question 14 answers
Incorrect Henry just heard a rumor from one coworker. He immediately goes out to
the water cooler and tells that rumor to the first person who happens to walk by. This
represents a ________ grapevine.
Question 15 answers
Incorrect An example of a manager's potentially negative attitudes about older
employees may involve the stereotype that older people:
Question 16 answers
Selected Answer: Incorrect are less capable than the young in dealing with
emotional issues
Correct Passing information from one individual to another in a series, or sequence,
is known as:
Question 17 answers
Question 18 answers
Incorrect Verbal communication is the sharing of information without using words to
encode thoughts.
Question 19 answers
Correct Perception is influenced to a large degree by an individual's education and
experience.
Question 20 answers
Correct Entrepreneurial leaders approach each mistake as if it is a significant error
rather than a smaller error that will be neutralized by the normal functioning of the
organization.
Question 21 answers
Correct Under which leadership theory does the leader inspire organizational
success by profoundly affecting followers' beliefs in what an organization should be,
as well as their values, such as justice and integrity?
Question 22 answers
Correct The situational approach was the earliest of theories about what makes
leaders effective.
Question 23 answers
Correct Leaders in modern organizations have been confronting many situations
rarely encountered by organizational leaders of the past.
Question 24 answers
Incorrect According to the Michigan Studies, leader behavior that focuses primarily
on subordinates as people is termed consideration behavior.
Question 25 answers
Question 26 answers
Question 27 answers
Selected Answer: Correct a manager's leadership style will be effective only if it
is appropriate for the maturity level of the followers
Correct Which of the following is most accurate regarding the Vroom-Yetton-Jago
Model?
Question 28 answers
Incorrect ________ is leader behavior that focuses primarily on subordinates as
people.
Question 29 answers
Question 30 answers
Selected Answer: Correct determine the appropriate level of subordinate
involvement in the decision-making process
Question 31 answers
Correct A formal group of organization members who interact with one another to
Question 32 answers
Question 33 answers
product
Correct A group whose members influence one another toward the accomplishment
Question 34 answers
Correct Which of the following is NOT a people-related step in building an
Question 35 answers
Question 36 answers
Correct An informal group is a collection of individuals whose common work
experiences result in the development of a system of interpersonal relations that
extend beyond those established by management.
Question 37 answers
Question 38 answers
Selected Answer: Correct provide differential rewards based on subjective
criterion

ASSESSMENT: EXAM 1
User Chun Mei Tam
Name Exam 1
Status Completed
Instructions
Correct Social responsiveness is the degree of effectiveness and efficiency an
Question 1 answers
Question 2 answers
Selected Answer: Correct take action that protects and improves both the welfare
of society and the interests of the organization
Question 3 answers
Question 4 answers
Correct The social obligation approach to meeting social obligations proposes that
business:
Question 5 answers
Selected Answer: Correct has primary economic purposes, and social
responsibility is to meet legal standards
Correct Using ethics as a major guide for making and evaluating business decisions
is only popular in the United States.
Question 6 answers
Incorrect The ________ area provides that a measurement should be made of whether
the organization is performing such activities as producing goods and services that
people need, creating jobs for society and ensuring worker safety.
Question 7 answers
Incorrect According to the Gilbreths, which of the following would NOT be
considered a 'worker variable'?
Question 8 answers
Question 9 answers
Question 10 answers
Question 11 answers
Incorrect The Hawthorne Studies demonstrated the direct relationship between
workplace lighting and worker productivity.
Question 12 answers
Correct The information used to discuss the management system is generally
derived from the classical, behavioral, and management science schools of thought.
Question 13 answers
Correct Scientific management can be broken down into two distinct areas. Which
of the following researchers would NOT be considered a major contributor to the
Question 14 answers
Question 15 answers
Correct Since there are more female grade school teachers than male grade school
teachers, men would always be considered a minority.
Question 16 answers
Question 17 answers
Correct According to Morrison, all of the following are advantages of a diverse
workforce EXCEPT:
Question 18 answers
Correct Which of Donaldson's stages of managing a diverse workforce is a manager
in when he or she learns how to interact with diverse groups and cultures by
deliberately thinking about how to behave?
Question 19 answers
Question 20 answers
Correct The process designed to raise managers' awareness and develop
competencies to deal with the issues involved in managing a diverse workforce is:
Question 21 answers
Correct Managerial skills involving the ability to build cooperation within the team
being led are termed:
Question 22 answers
Question 23 answers
Correct The process of choosing tasks that must be performed to attain
organizational goals, outlining how the tasks must be performed, and indicating when
they should be performed is:
Question 24 answers
organizations.
Question 25 answers
Incorrect Technical skills involve the ability to build cooperation within the team
being led.
Question 26 answers
Question 27 answers
Question 28 answers
Incorrect Classic management thought indicates international management differs
from domestic management because international management has to deal with all the
following EXCEPT:
Question 29 answers
Correct Third-country nationals are organization members who are citizens of the
country in which the facility of a foreign-born organization is located.
Question 30 answers
Correct When a United States computer manufacturer sells a shipment of 40
computers to a retailer in Germany, the computer manufacturer is engaged in the
process of:
Question 31 answers
Incorrect Transnational organizations usually take entire continents as their business
arena.
Question 32 answers
Question 33 answers
Question 34 answers
Incorrect Bank financing occurs when an entrepreneur obtains financing from a
Question 35 answers
Question 36 answers
Incorrect An entrepreneur's belief in the law of small numbers decreases the risk he or
Question 37 answers
Correct Feasibility analysis helps entrepreneurs understand whether an idea is
practical.
Question 38 answers
Incorrect Information asymmetry refers to an individual's ability to notice and be
Question 39 answers
Incorrect Most entrepreneurs completely fund operations with their own money or
credit cards.
Question 40 answers
OK
ASSESSMENT: EXAM 2
User Chun Mei Tam
Name Exam 2
Status Completed
Instructions
Incorrect When a manger asks his subordinates to vote on a course of action and the
Question 1 answers
Incorrect Most organizational decisions are made under conditions of complete
uncertainty.
Question 2 answers
Question 3 answers
Correct Marketing-oriented orientation emphasizes the realization of the
organization's potential as well as that of the decision maker.
Question 4 answers
Question 5 answers
decision-making.
Question 6 answers
Question 7 answers
Incorrect A decision that is routine and repetitive, and typically handled in a specific
way, is frequently called a non-programmed decision.
Question 8 answers
identified problem.
Question 9 answers
certainty.
Question 10 answers
Question 11 answers
Question 12 answers
Incorrect A sales forecasting method that predicts future sales levels by analyzing the
Question 13 answers
Incorrect The sales forecasting method is the most complex method available to
managers.
Question 14 answers
Question 15 answers
Question 16 answers
Question 17 answers
Correct According to the text, which of the following is NOT a dimension typically
considered when developing a plan?
Question 18 answers
Incorrect The repetitiveness dimension of a plan is the extent to which the plan is
Question 19 answers
Question 20 answers
Correct Strategy management is the process of ensuring an organization possesses
and benefits from the use of an appropriate organizational strategy.
Question 21 answers
Question 22 answers
Correct A business strategy that is generally applied to star or question mark SBUs
is:
Question 23 answers
Incorrect Typically, the level of management and the time spent planning are directly
related.
Question 24 answers
Correct With the GE Multifactor Portfolio Matrix, the businesses falling in the cells
that form a diagonal from lower left to upper right are:
Question 25 answers
Selected Answer: Correct medium-strength and should be invested in only
selectively
Correct Which level of an organization's external environment contains components
that have broad, long-term implications for managing operations?
Question 26 answers
Incorrect Motivations, status symbols, and attitudes are all important aspects of the
international component of the organization's operating environment.
Question 27 answers
Question 28 answers
Correct XYZ College wants to deliver quality education to prepare its students for
both continuing education and the work environment. This is an example of a/an:
Question 29 answers
Question 30 answers
commitment.
Question 31 answers
Question 32 answers
Question 33 answers
Incorrect Of the following steps in the planning process, which should precede the
others?
Question 34 answers
Question 35 answers
Correct Alternatives to reach an organizational objective are based on assumptions
called:
Question 36 answers
Correct The planning process begins with developing the premises upon which each
Question 37 answers
system is directed.
Question 38 answers
Incorrect The purpose of the planning subsystem is to increase the amount of
organizational planning.
Question 39 answers
Question 40 answers
OK

ASSESSMENT: EXAM 3
User Chun Mei Tam
Name Exam 3
Status Completed
Instructions
Question 1 answers
Question 2 answers
Correct Generally speaking, the more physically separated the organization's
Question 3 answers
Question 4 answers
Question 5 answers
Correct Delegation is the process of assigning job activities and related authority to
Question 6 answers
Question 7 answers
Incorrect Even though organizational objectives and other conditions within the
management system might change, individual job activities should remain the same.
Question 8 answers
Incorrect Responsibility is the management philosophy whereby individuals are held
liable for how well they use their authority or live up to performing predetermined
activities.
Question 9 answers
Correct The first step in the delegation process is assigning specific duties to the
individual.
Question 10 answers
Correct The Wikstrom-developed form that is people-oriented and presents a
composite view of individuals management considered significant to human-resource
planning is:
Question 11 answers
Question 12 answers
Correct Employment agencies are private agencies that help people find jobs and
Question 13 answers
Incorrect The EEOC is an agency established to enforce federal laws regulating
Question 14 answers
Question 15 answers
Correct The most widely used technique for transmitting information in training
programs is a lecture.
Question 16 answers
Question 17 answers
contribution
Incorrect ________ is the process of outlining who will follow whom in various
organizational positions.
Question 18 answers
Selected Answer: Incorrect Developing a management manpower replacement
chart
Question 19 answers
Incorrect One of the advantages of programmed learning is that it provides ample
opportunity to answer a confused learner's questions.
Question 20 answers
Correct Which one of the following is NOT one of the four primary forces
Question 21 answers
Incorrect Diversity of command is the management principle that recommends that an
Question 22 answers
Question 23 answers
Question 24 answers
Correct The system or network of interpersonal relationships that exists within an
Question 25 answers
Correct Which of the following would be a factor that would have the tendency to
Question 26 answers
goal attainment.
Question 27 answers
Question 28 answers
Correct ________ is the amount of time managers must spend synchronizing the
Question 29 answers
Incorrect A Sales Department at a furniture manufacturer is divided into three units:
Sales Representatives for Educational Sales, Sales Representatives for Residential
Sales and Sales Representatives for Commercial Sales. We would say that this
department is using ________ departmentalization.
Question 30 answers
Correct Stress is the bodily strain that an individual experiences as a result of coping
Question 31 answers
Correct Perhaps the most important factor for managers to consider when changing
an organization is:
Question 32 answers
Correct The bodily strain experienced by an individual as a result of coping with
Question 33 answers
Incorrect Which of the following is NOT an observable symptom of undesirably high
stress levels?
Question 34 answers
Correct Managers design and implement virtual offices for all of the following
reasons EXCEPT:
Question 35 answers
Correct In addition to change, some degree of stability is a prerequisite for
long-term organization success.
Question 36 answers
unfavorable?
Question 37 answers
Selected Answer: Correct when stress levels are either extremely high or
extremely low
Question 38 answers
Correct Perhaps the most overlooked skill of successful change agents is the ability
Question 39 answers
Question 40 answers
OK

ASSESSMENT: EXAM 4
User Chun Mei Tam
Name Exam 4
Status Completed
Instructions
Question 1 answers
Correct When an individual leaves an organization to start up a company, and the
primary reason was that the organization did not provide room for growth or
development of one's potential, Maslow would say the individual is being motivated
by:
Question 2 answers
Correct According to Herzberg, which of the following is needed just to prevent the
Question 3 answers
Correct The difference between needs-goal theory and Vroom's Expectancy Theory
Question 4 answers
Incorrect Activities based on Theory Y assumptions are more apt to motivate
organization members than are activities based on Theory X assumptions.
Question 5 answers
Correct The process of moving workers from one job to another rather than
requiring them to perform only one simple and specialized job over the long run is:
Question 6 answers
Correct In Likert's Management System, which style of management is
characterized by complete trust and confidence in subordinates?
Question 7 answers
Question 8 answers
Question 9 answers
Incorrect Negative reinforcement is a reward that consists of a desirable consequence
of behavior.
Question 10 answers
Correct According to Tannenbaum and Schmidt, managers who display leadership
behavior toward the right of their model are more democratic, and are called
subordinate-centered leaders.
Question 11 answers
Correct Situational theories of leadership, except for Fiedler's theory, are all based
upon the concept of:
Question 12 answers
Correct In Hersey and Blanchard's theory, a person who is unable to solve
task-related problems independently is considered extremely immature, and the
manager should adopt a very directive style.
Question 13 answers
Question 14 answers
Correct Under which leadership theory does the leader inspire organizational
success by profoundly affecting followers' beliefs in what an organization should be,
as well as their values, such as justice and integrity?
Question 15 answers
Correct Fiedler suggests when there is a mismatch between the type of situation in
Question 16 answers
Selected Answer: Correct leaders should shift to situations for which they are
best suited
Correct A manager makes sure the job gets done; a leader cares about and focuses
on the people who do the job.
Question 17 answers
Correct Although there is much practical appeal and interest in transformational
leadership, more research is needed to develop insights into how managers can
become successful transformational leaders.
Question 18 answers
Correct To be successful, a transformational leader needs to break away from the
Question 19 answers
Question 20 answers
communication:
Question 21 answers
Selected Answer: Correct nonverbal communication usually contains more
meaning than verbal communication
Question 22 answers
Correct Which of the following would be considered a nonverbal form of
communication?
Question 23 answers
Correct Lateral organizational communication usually focuses upon the
coordination of activities.
Question 24 answers
Incorrect Successful communication refers to an interpersonal communication
situation in which the information the source intends to share with the destination, and
the meaning the destination derives from the transmitted message are the same.
Question 25 answers
Question 26 answers
Correct A serial transmission involves the transmission of information to employees
utilizing e-mail.
Question 27 answers
others is called motivational intelligence.
Question 28 answers
Correct Organizational communication that follows the lines of the organizational
chart is:
Question 29 answers
Incorrect The source's view of the destination of the communication is a
Question 30 answers
Incorrect A group is three or more people who interact with one another, are
psychologically aware of one another, and perceive themselves to be a group.
Question 31 answers
Incorrect Probably the most fundamental ingredient of effective teams is member
satisfaction.
Question 32 answers
Correct A working team is an organizational team set up to help eliminate a
specified problem within the organization.
Question 33 answers
Question 34 answers
Question 35 answers
Correct What is most likely to happen to an interest group when the interest or
concern that instigated the formation of the informal group has been eliminated?
Question 36 answers
Correct A team is a group whose members influence one another toward the
Question 37 answers
Correct An informal group that gains and maintains membership primarily because
of a common concern members have about a specific issue are:
Question 38 answers
Incorrect Once the problem that brought the problem-solving team together has been
Question 39 answers
Correct Members of a self-managed team carry out many of the activities normally
Question 40 answers
OK

ASSESSMENT: EXAM 5
User Chun Mei Tam
Name Exam 5
Status Completed
Instructions
Correct People tend to be more creative when they are under intense time pressure
on a regular basis.
Question 1 answers
Incorrect In the Integrating step of the innovation process, the invention is established
Question 2 answers
Question 3 answers
Question 4 answers
Question 5 answers
Question 6 answers
Question 7 answers
manage inventory.
Question 8 answers
Incorrect Identifying job candidates who are creative and hiring them is one of the
Question 9 answers
Question 10 answers
to standards.
Question 11 answers
Correct The degree to which information reflects reality is called its
appropriateness.
Question 12 answers
Correct The level of activity established to serve as a model for evaluating
Question 13 answers
period are:
Question 14 answers
Correct The process of measuring performance, comparing performance to a
Question 15 answers
Question 16 answers
Question 17 answers
Question 18 answers
Correct The managerial activity aimed at bringing organizational performance up to
Question 19 answers
Question 20 answers
Question 21 answers
Question 22 answers
Incorrect Organizational storytelling is the act of passing organizational myths and
sagas to other organization members.
Question 23 answers
Correct ________ culture is an organizational culture characterized by flexibility
Question 24 answers
Question 25 answers
Question 26 answers
Incorrect In the organizational socialization process, new recruits are generally
Question 27 answers
Question 28 answers
Incorrect Organizational language often makes it difficult to assess the organization's
shared values.
Question 29 answers
Incorrect The ________ dimension of organization culture is a facet or organization
culture that focuses on making sure that an organization emphasizes not only what is
good for the organization, but what is good for other human beings.
Question 30 answers
Question 31 answers
Correct The job-shop process strategy is best for high-variety, low-volume systems
including the production of one-of-a-kind items.
Question 32 answers
Question 33 answers
Correct Operational tools used to establish labor standards useful for planning,
Question 34 answers
Correct Pure-preventive maintenance is a maintenance control policy that decrees
machine repairs and maintenance should be performed only after facilities or
machines malfunction.
Question 35 answers
Correct Quality assurance works best when management adopts a "no rejects"
philosophy.
Question 36 answers
Correct A budget that automatically indicates an increase in the amount of resources
Question 37 answers
Incorrect Deming's flow diagram for improving product quality has a clear beginning
and ending point.
Question 38 answers
Correct Which layout strategy would be most appropriate for an organization with a
limited number of different products that require high volumes, highly specialized
equipment, and narrow employee skills?
Question 39 answers
Question 40 answers
OK

Question 1 answers

Question 2 answers

managers to set management system objectives.
Question 3 answers
Selected Answer: Correct Government Regulation

Incorrect The affirmative purpose of planning is to minimize risk by reducing the
uncertainties surrounding business conditions and clarifying the consequences of
related management activities.
Question 4 answers

Question 5 answers

Question 6 answers

Question 7 answers

Correct The process of determining how the organization can get where it wants to go
is:
Question 8 answers

Correct The management approach that uses organizational objectives as the primary
Question 9 answers
Question 10 answers

Question 11 answers

Incorrect The PERT network contains two primary elements: time and activities.
Question 12 answers

managers.
Question 13 answers

Correct The time series analysis method of predicting future sales levels asks
appropriate salespeople for their opinions of what will happen to sales in the future.
Question 14 answers

Question 15 answers

Correct The process of predicting future environmental happenings that will influence
the operation of the organization is called:
Question 16 answers
Selected Answer: Correct forecasting

Correct Forecasting is the development of proposed action to furnish sufficient and
objectives.
Question 17 answers

Question 18 answers
Question 19 answers

Correct Which of the following products may never reach the decline stage of the
product life cycle?
Question 20 answers
Selected Answer: Correct scissors

Incorrect The legal component of the general environment relates to governmental
affairs.
Question 21 answers

Question 22 answers
Correct The ________ component is that part of the general environment that contains
passed legislation.
Question 23 answers

objectives is:
Question 24 answers

Question 25 answers

Question 26 answers

Question 27 answers

Correct Which of the following strategy formulation tools was specifically developed
to expand on the BCG Growth-Share Matrix?
Question 28 answers

Correct A business strategy to make an organization more competitive by developing
a product or products that customers perceive as being different from products offered
Question 29 answers

Correct If an organization wanted to determine if it was achieving its goals or whether
the level of progress was satisfactory, which critical question should be asked?
Question 30 answers

Incorrect If a manager uses consensus, he or she needs to understand the group may
Question 31 answers

Question 32 answers

Incorrect All decisions are either programmed or non-programmed decisions.
Question 33 answers

Correct All of the English teachers in Springfield High School have agreed upon the
standards that must be achieved in order to graduate. Most likely this decision was
reached:
Question 34 answers

Question 35 answers
Question 36 answers

Question 37 answers

Question 38 answers

Correct Implementation of the chosen alternative is the final step in the
Question 39 answers
called the:
Question 40 answers

Incorrect 1,1 is the ideal managerial style identified on the managerial grid.
Question 1 answers

meet with:
Question 2 answers

Question 3 answers

Question 4 answers

change?
Question 5 answers

Question 6 answers

Question 7 answers
Selected Answer: Incorrect Increase profitability

Question 8 answers
Question 9 answers

Correct The study of organizational change is extremely important because all
managers at all levels are faced with the task of keeping their organizations stable and
resisting change.
Question 10 answers

Correct Fayol calls a communication channel extending from one organizational
Question 11 answers

Question 12 answers
relationships.
Question 13 answers

Question 14 answers

Question 15 answers

organization chart.
Question 16 answers

Question 17 answers

Question 18 answers

Question 19 answers

Question 20 answers

Question 21 answers

Question 22 answers

Question 23 answers

Incorrect A survey of business people revealed half the respondents thought the
performance.
Question 24 answers

organization is:
Question 25 answers
Question 26 answers

Correct The EEOC is an agency established to enforce federal laws regulating
Question 27 answers

Correct Which of the following would be included in a job specification?
Question 28 answers
Selected Answer: Correct education required

Incorrect ________ is the federal law that prohibits discrimination against individuals
Question 29 answers
Selected Answer: Incorrect EEOC
Incorrect The Equal Employment Opportunity Act of 1964 created the Equal
Employment Opportunity Commission.
Question 30 answers

performance.
Question 31 answers

activity is:
Question 32 answers

Incorrect Authority is the obligation to perform assigned activities.
Question 33 answers

Question 34 answers

Correct The first step in the sequence of activities for the functional similarity method
of dividing job activities is to make individuals responsible for performing jobs.
Question 35 answers

Question 36 answers

Question 37 answers

Incorrect A manager's behavior with upper management is one way to determine the
Question 38 answers
Question 39 answers
Selected Answer: Incorrect When possible, delegate tasks on the basis of employee
interests

Question 40 answers

Correct Approximately ________ of new chemical plants fail within the first ten
years.
Question 1 answers

Question 2 answers
Correct Organizational rejuvenation occurs when a firm attempts to alter its own
Question 3 answers

Question 4 answers

Question 5 answers

Question 6 answers

Correct Information asymmetry refers to an individual's ability to notice and be
Question 7 answers

Question 8 answers

Question 9 answers

Question 10 answers

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Correct If, as a new employee, you are sent to a training program to learn more about
the norms and practices of another culture to prepare you to interact with people from
that culture effectively, your company is most likely following which of the following
Question 14 answers

Correct The correct sequence of steps for the scientific method in the management
Question 15 answers
Selected Answer: Correct observe system, construct model, deduce system
behavior, test system
a system.
Question 16 answers

Question 17 answers
Selected Answer: Incorrect use of computers

Question 18 answers

Question 19 answers

Correct According to Fayol, the right to give orders and the power to exact obedience
is:
Question 20 answers

Correct Henry Gantt believed that workers should be compensated according to:
Question 21 answers
Selected Answer: Correct both A and C

Correct Kant's categorical imperative for ethical behavior is that one should act in
such a way that the action taken under the circumstances could be a universal law, or
rule, of behavior.
Question 22 answers

Question 23 answers

Question 24 answers

Correct The Davis Model of Corporate Social Responsibility describes why and how
business should adhere to the obligation to take action that protects and improves the
welfare of society as well as the organization.
Question 25 answers

Correct Determining the extent to which a business should perform socially
Question 26 answers

Question 27 answers
peers

Question 28 answers

Correct When Peters and Waterman recommend that organizations "stick to their
Question 29 answers

Correct Effective managers should assume the responsibility of assisting their
subordinates in career development.
Question 30 answers

Incorrect Which of the following would be considered something a manager should
do to help promote a subordinate's career development?
Question 31 answers
Selected Answer: Incorrect develop an individual plan to reach career objectives

Correct Tom Peters believes that in the future women will continue to operate at a
Question 32 answers
Incorrect As reported by Forbes in 2007, the number of women on the list of
highest-paid top managers in the U.S. was:
Question 33 answers
Selected Answer: Incorrect three

Correct An arrangement among a cluster of countries that facilitates a high level of
Question 34 answers

Correct The international market agreement aimed at facilitating trade among the U.S.,
Canada, and Mexico is:
Question 35 answers

Question 36 answers
Correct For the most part, only extremely large and complex organizations import and
export.
Question 37 answers

Question 38 answers

Question 39 answers

Correct Repatriation is the process of ensuring the adjustment of a worker to a foreign
country.
Question 40 answers

Question 1 answers

Incorrect During the ________ stage of team development, there is an agreement
Question 2 answers
Selected Answer: Incorrect forming

Incorrect A work team is a task group used in organizations to achieve greater
Question 3 answers

Question 4 answers

Correct Groupthink is the mode of thinking group members engage in when the desire
for agreement and the "we-feeling" is so dominant it overrides realistic alternative
problem solutions.
Question 5 answers

Question 6 answers
product

Question 7 answers

Incorrect Sociogram analysis can give manager specific and useful suggestions about
Question 8 answers

Question 9 answers
Question 10 answers

microbarrier.
Question 11 answers

listening?
Question 12 answers

Incorrect In a(n) ________ grapevine, information travels only to selected individuals.
Question 13 answers
Selected Answer: Incorrect Gossip
encode thoughts.
Question 14 answers

Question 15 answers

Correct Controlling is the process of guiding the activities of organizational members
in appropriate directions.
Question 16 answers

to employees.
Question 17 answers

Question 18 answers

Correct All management activities are accomplished, at least in part, through
communications.
Question 19 answers

Correct In general, managers can sharpen their communication skills by focusing
Question 20 answers

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a high need for:
Question 23 answers

Incorrect Herzberg maintains the best way to motivate an individual would be to give
Question 24 answers

Correct In Likert's Management System, which style of management is characterized
by complete trust and confidence in subordinates?
Question 25 answers

Question 26 answers
behavior is:
Question 27 answers

Incorrect Leadership is the inner state that causes an individual to behave in a way
Question 28 answers

Question 29 answers

Question 30 answers
hierarchy

Question 31 answers
subordinates

Question 32 answers

Correct According to the Vroom-Yetton-Jago Model, when a manager and
subordinates meet as a group to discuss the situation, and the group makes the
decision, it is the ________ decision style.
Question 33 answers

decisions is the:
Question 34 answers

Correct Hersey-Blanchard developed a leadership concept that states leadership styles
should reflect the maturity of the leader.
Question 35 answers

objectives is:
Question 36 answers

Question 37 answers

Correct Five styles of decision-making, ranging from autocratic to group, are
identified in the:
Question 38 answers
Selected Answer: Correct Vroom-Yetton-Jago Model

Question 39 answers

Correct According to the path-goal theory, leaders exhibit four primary types of
behavior: telling, selling, participating, and delegating.
Question 40 answers

Correct The tool that is both a financial plan and a control technique is:
Question 1 answers
Selected Answer: Correct a budget

Question 2 answers

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a seasonal demand.
Question 4 answers

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Correct Inventory turnover is a profitability ratio that is useful in interpreting the
productivity of assets.
Question 6 answers

Question 7 answers

Question 8 answers
Selected Answer: Correct construct smaller and more specialized plants that focus
on a few tasks

Correct ________ is the first stage in the general cost control process.
Question 9 answers
Selected Answer: Correct Establishing standard or planned costs amounts

Incorrect When using ratio analysis, it is important to look at and analyze each ratio
individually.
Question 10 answers

Question 11 answers
Selected Answer: Incorrect It can enhance productivity

Question 12 answers
Question 13 answers

Question 14 answers

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Correct ________ culture is an organizational culture characterized by flexibility and
Question 16 answers
and work.
Question 17 answers

success.
Question 18 answers

Correct Market culture is an organizational culture characterized by an internal focus,
and is utilized primarily in not for profit institutions.
Question 19 answers

process?
Question 20 answers
Correct Because Jamie is the manager, her subordinates do what she says. This is an
example of:
Question 21 answers
Selected Answer: Correct position power

Question 22 answers

Question 23 answers

Question 24 answers

information?
Question 25 answers

Incorrect Authority is the extent to which an individual is able to influence others so
Question 26 answers

Incorrect A standard is the level of activity established that must be met to ensure
Question 27 answers

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Question 29 answers

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Question 32 answers

Incorrect TQM can serve as a foundation for generating creative ideas in
organizations.
Question 33 answers
Question 34 answers

Question 35 answers

Incorrect When time pressure is high, creative thinking is more likely when:
Question 36 answers
Selected Answer: Incorrect people feel as if t hey are on an expedition

Question 37 answers

Question 38 answers

Correct From an organizational standpoint, it is enough if an idea is original; it does
Question 39 answers

Incorrect The step of the innovation process that establishes a new idea that could
Question 40 answers
Selected Answer: Incorrect brainstorming

User Chi Wa Lee
Name Exam 1
Status Completed
Instructions
Correct A diverse workforce is most effective when managers are capable of
Question 1 answers
known as:
Question 2 answers
Incorrect An environment in which cultural, group, and individual differences are
termed:
Question 3 answers
Question 4 answers
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workforce EXCEPT:
Question 7 answers
Correct Technical skills involve the ability to build cooperation within the team
being led.
Question 8 answers
Correct One of the earliest management writers who stated that all managers should
possess certain positive physical and mental qualities and special knowledge related
to the specific operation was:
Question 9 answers
Incorrect Managerial skills that involve using specialized knowledge and expertise
are termed:
Question 10 answers
Question 11 answers
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Correct Arm & Hammer used sustained regeneration when it expanded the uses for
baking soda by developing and introducing baking soda-related products, such as
toothpaste and deodorizing products.
Question 14 answers
Correct Angel investors provide capital to more than ________ companies each
year.
Question 15 answers
Correct ________ exists when entrepreneurs overestimate the extent to which they
can control the outcome of an opportunity.
Question 16 answers
Question 17 answers
Correct Strategic renewal involves improving the firm's ability to execute strategies
Question 18 answers
Incorrect ________ refers to the resources that the entrepreneur could lose if the
Question 19 answers
Incorrect Irrespective of which argument or combination of arguments particular
managers embrace, they generally should be required to perform social responsibility
activities beyond those legally required.
Question 20 answers
Question 21 answers
Correct An argument against business performing social responsibility activities
Question 22 answers
Question 23 answers
business:
Question 24 answers
Incorrect The Consumer Product Safety Commission regulates safety and health
conditions in nongovernmental workplaces.
Question 25 answers
Correct The social obligation approach to social responsibility considers business as
having primarily economic purposes and confines social responsibility activity mainly
to existing legislation.
Question 26 answers
Question 27 answers
Selected Answer: Correct the performance of management activities across
national borders
corporations.
Question 28 answers
Incorrect One of the similarities of international management and domestic
management is that the vast majority of countries experience the industrial revolution
at the same time.
Question 29 answers
Question 30 answers
Question 31 answers
Question 32 answers
Correct An organization that has significant operations in more than one country
boundaries is a/an:
Question 33 answers
Question 34 answers
Correct According to Fayol, the belief that management should encourage harmony
and general good feelings among employees is known as 'espirit de corps.'
Question 35 answers
Question 36 answers
Question 37 answers
Selected Answer: Incorrect all of the above are main parts of the management
system
Question 38 answers
Question 39 answers
management was:
Question 40 answers
OK

User Chi Wa Lee
Name Exam 2
Status Completed
Instructions
plan?
Question 1 answers
Question 2 answers
managers.
Question 3 answers
Question 4 answers
Question 5 answers
process?
Question 6 answers
Question 7 answers
Incorrect In the human resource planning process, which of the following steps
Question 8 answers
Question 9 answers
Correct The repetitiveness dimension of a plan is the extent to which the plan is
Question 10 answers
Question 11 answers
Incorrect Electronic data processing is a traditional technique that can be used for
programmed decisions.
Question 12 answers
Incorrect An organizational decision-maker who is willing to steal the ideas necessary
Question 13 answers
Question 14 answers
Correct Employees are more apt to be committed to a decision reached through
consensus.
Question 15 answers
Question 16 answers
Incorrect In general, there is an indirect relationship between the scope of a decision
and the level of management responsible for making it.
Question 17 answers
Correct One of the disadvantages of group decision-making is that they cost the
Question 18 answers
Correct The first step in the decision-making process is to list all possible
alternatives for solving the problem.
Question 19 answers
Correct Decision-making is essentially a problem-solving process that involves
eliminating barriers to organizational goal attainment.
Question 20 answers
Question 21 answers
Question 22 answers
Correct XYZ Corporation sets an objective to increase its market share by 5%
Question 23 answers
Question 24 answers
Question 25 answers
Selected Answer: Correct planning takes time away from other management
activities
Correct Management should never give rewards for the achievement of goals
established by MBO.
Question 26 answers
Question 27 answers
Correct The process of determining how the organization can get where it wants to
go is:
Question 28 answers
Question 29 answers
Selected Answer: Correct carrying out the process is time consuming and
requires additional paperwork
Correct According to Drucker, which of the following goal areas would NOT relate
to a tangible, impersonal characteristic of organizational operations.
Question 30 answers
Incorrect ________ is a strategy adopted by management to increasing the amount of
Question 31 answers
Correct ________ is the strategy in which management attempts to strengthen or
Question 32 answers
Question 33 answers
Question 34 answers
Correct A business strategy to make an organization more competitive by
developing a product or products that customers perceive as being different from
products offered by competitors is a:
Question 35 answers
Question 36 answers
Correct According to the BCG Growth-Share Matrix, economic resources would be
used from which of the following to meet the financial demands of the organization in
other areas?
Question 37 answers
Incorrect According to the GE Multifactor Portfolio Matrix, businesses falling in cells
that form a diagonal from lower left to upper right are the strongest and the ones the
company should invest in and help to grow.
Question 38 answers
Question 39 answers
Question 40 answers
OK

ASSESSMENT: EXAM 2
User Wing Chi Cheng
Name Exam 2
Status Completed
Instructions
Correct Products that customers commonly purchase because they perceive them as
being different, include Nike Air Jordan and Honda automobiles.
Question 1 answers
Incorrect SWOT is an acronym for a firm's Strengths, Weaknesses, Objectives, and
Threats.
Question 2 answers
Incorrect The ________ component is that part of the general environment that
includes new approaches to providing goods and services.
Question 3 answers
objectives is:
Question 4 answers
Question 5 answers
Question 6 answers
Correct Which of the following strategy formulation tools was specifically
Question 7 answers
Question 8 answers
Question 9 answers
Incorrect A business strategy that emphasizes making an organization more
Question 10 answers
Question 11 answers
Question 12 answers
Question 13 answers
Question 14 answers
Correct The Delphi method of forecasting is more formal than the jury of executive
opinion method and it also gathers, evaluates, and summarizes expert opinions as the
basis for the forecast.
Question 15 answers
plan?
Question 16 answers
Incorrect A standing plan that designates specific required action, indicates what
Question 17 answers
Incorrect The scope dimension of a plan is the level of the organization at which the
plan is aimed.
Question 18 answers
Correct Which of the following types of plans also serves as a strategy for
organizational control?
Question 19 answers
Question 20 answers
Question 21 answers
Question 22 answers
Question 23 answers
Correct In the decision-making process, it is important to accurately identify an
existing problem prior to listing the possible alternatives for solving the problem.
Question 24 answers
Incorrect The more similar the members of a group are, the more likely the group is
to come up with more and better decision alternatives.
Question 25 answers
Question 26 answers
Selected Answer: Incorrect identify possible alternatives for solving an
organizational problem
Incorrect Decision-makers who feel they are commodities and are only as valuable as
Question 27 answers
identified problem.
Question 28 answers
Question 29 answers
Correct Decision-making is the process of choosing the best alternative for reaching
objectives.
Question 30 answers
system is directed.
Question 31 answers
Question 32 answers
Correct The final responsibility for organizational planning rests with the firm's
chief executive.
Question 33 answers
Incorrect The planning process begins with developing the premises upon which each
Question 34 answers
Question 35 answers
objectives?
Question 36 answers
Question 37 answers
commitment.
Question 38 answers
Question 39 answers
Correct Breaking an organizational objective down into subobjectives so individuals
Question 40 answers
OK

ASSESSMENT: EXAM 3
User Wing Chi Cheng
Name Exam 3
Status Completed
Instructions
Incorrect The basis of resistance to changes within the organization is the fear of
some personal loss.
Question 1 answers
Question 2 answers
Incorrect Perhaps the most overlooked skill of successful change agents is the ability
Question 3 answers
Question 4 answers
Question 5 answers
Question 6 answers
Question 7 answers
Question 8 answers
Incorrect Managers design and implement virtual offices for all of the following
reasons EXCEPT:
Question 9 answers
change very slowly.
Question 10 answers
Question 11 answers
Question 12 answers
Question 13 answers
Incorrect The management philosophy that states individuals will be held liable for
how well they use their authority or perform their activities, and will be rewarded or
punished for doing so is:
Question 14 answers
Question 15 answers
performance.
Question 16 answers
Correct From the viewpoint of line personnel, conflict between line and staff
Question 17 answers
Incorrect Authority will usually still be accepted even if the individual does not
Question 18 answers
Question 19 answers
Question 20 answers
Question 21 answers
Incorrect Lectures are generally successful in promoting attitudinal or behavioral
changes.
Question 22 answers
job description.
Question 23 answers
Question 24 answers
Question 25 answers
Question 26 answers
Incorrect According to the Pregnancy Discrimination Act, employers must treat
pregnancy as:
Question 27 answers
or task is a:
Question 28 answers
Question 29 answers
Question 30 answers
Question 31 answers
Question 32 answers
Question 33 answers
Question 34 answers
Correct In general, the closer subordinates are physically, the more of them
managers can supervise effectively.
Question 35 answers
employees.
Question 36 answers
Incorrect When an organization manufactures many different types of products, and it
Question 37 answers
Incorrect The system or network of interpersonal relationships that exists within an
Question 38 answers
Question 39 answers
Incorrect Traditionally, individuals at the top of a pyramid-shaped organizational
the pyramid.
Question 40 answers
OK

ASSESSMENT: EXAM 4
User Wing Chi Cheng
Name Exam 4
Status Completed
Instructions
to employees.
Question 1 answers
Incorrect Some leadership strategies that managers can adopt are accomplished
through communication, but other leadership strategies are not.
Question 2 answers
Correct Organizational communication was extensively and systematically studied
after World War I.
Question 3 answers
Correct ________ is an interpersonal communication system in which the
information the source intends to share with the destination and the meaning the
destination derives from the transmitted message are different.
Question 4 answers
Selected Answer: Correct Unsuccessful Communication
Incorrect The gossip grapevine tends to distort messages more than any other
grapevine pattern.
Question 5 answers
Incorrect A position description is an example of which form of communication?
Question 6 answers
Selected Answer: Incorrect lateral formal communication
Incorrect The capacity of people to recognize their own feelings and the feelings of
Question 7 answers
Correct The primary purpose of the influencing subsystem is to enhance the
attainment of management system objectives by guiding the activities of organization
Question 8 answers
Correct The process of sharing information with other individuals is:
Question 9 answers
Correct With the gossip grapevine, one individual typically informs everyone else
on the grapevine.
Question 10 answers
Correct According the path-goal theory, if jobs are very structured with little room
for employee interpretation of how the work should be done, directive behavior is less
appropriate than if there is much room for employees to determine how the work gets
done.
Question 11 answers
Incorrect Fiedler suggests when there is a mismatch between the type of situation in
Question 12 answers
Selected Answer: Incorrect the leaders should be flexible enough to adapt to the
new situation
Correct Contemporary management writers and practitioners generally agree
characteristics.
Question 13 answers
Incorrect A force in the situation that influences a manager's determination to make
decisions is the:
Question 14 answers
Selected Answer: Incorrect level of confidence in subordinates
Correct Leadership based on the attitude that the leader is self-employed is:
Question 15 answers
Selected Answer: Correct entrepreneurial leadership
Correct According to the contingency theory of leadership, ________ is the degree
Question 16 answers
Selected Answer: Correct Task structure
Incorrect Hersey-Blanchard developed a leadership concept that states leadership
Question 17 answers
Question 18 answers
Incorrect Which approach to leadership views the personal characteristics of an
individual as the main determinants of how successful that individual could be as a
leader?
Question 19 answers
Selected Answer: Incorrect characteristic approach
Correct Transformational leadership is leadership that instructs followers on how to
Question 20 answers
Incorrect Rewards that come directly from performing a task are:
Question 21 answers
Selected Answer: Incorrect extrinsic rewards
Question 22 answers
Correct Theory Z is the effectiveness dimension that implies managers who use
either Theory X or Theory Y assumptions when dealing with people can be successful,
depending on the situation.
Question 23 answers
Correct The correct order of Maslow's Hierarchy of Needs is:
Question 24 answers
Selected Answer: Correct physiological, security, social, esteem,
self-actualization
Correct According to the Porter-Lawler Theory of Motivation, the extent to which
individual's perception of what is required to perform the task and the individual's
ability to perform the task.
Question 25 answers
Correct According to Herzberg, which of the following is NOT a motivating factor?
Question 26 answers
Correct A subjective maturity-immaturity continuum was developed by:
Question 27 answers
Selected Answer: Correct Argyris
Question 28 answers
Question 29 answers
hierarchy
Question 30 answers
Incorrect When a group reaches the group solidarity stage, the members are likely to
compete with each other.
Question 31 answers
Question 32 answers
Correct The most widely accepted framework for explaining the evolution of
informal groups was developed by:
Question 33 answers
Incorrect Which of the following is the correct sequence of the stages of group
development?
Question 34 answers
Selected Answer: Incorrect acceptance, solidarity, control,
communication/decision-making
Question 35 answers
Selected Answer: Correct provide differential rewards based on subjective
criterion
Question 36 answers
Correct The stages of team development are exactly the same as the stages of group
development.
Question 37 answers
Question 38 answers
Incorrect At which stage of the group development process do members ask and
Question 39 answers
Selected Answer: Incorrect acceptance
Question 40 answers
product
OK

User Chi Wa Lee
Name Exam 3
Status Completed
Instructions
Question 1 answers
Correct One of the advantages of division of labor is that it focuses solely on
Question 2 answers
relationships.
Question 3 answers
Question 4 answers
Selected Answer: Incorrect allocate resources and directives for subtasks
Incorrect The management principle that recommends an individual have only one
boss is termed:
Question 5 answers
Selected Answer: Incorrect the Graicunas principle
Correct One of the advantages of division of labor is that when workers specialize
in a particular task, their skill at performing that task tends to increase.
Question 6 answers
Incorrect The more time managers spend on the planning function, the greater their
Question 7 answers
Question 8 answers
Correct The first step in the organizing process is to establish major tasks.
Question 9 answers
goal attainment.
Question 10 answers
Question 11 answers
Question 12 answers
unfavorable?
Question 13 answers
extremely low
Question 14 answers
stress levels?
Question 15 answers
Selected Answer: Incorrect Excessive use of alcohol
Correct Designing and operating career counseling programs is an effective way of
Question 16 answers
Incorrect When a worker works out of his or her car during the entire workday, the
Question 17 answers
Selected Answer: Incorrect tethered in the office
Question 18 answers
Question 19 answers
Question 20 answers
Correct A potential problem with responsibility gaps is that two employees may
Question 21 answers
Question 22 answers
Question 23 answers
Correct Organizational members should be obligated to perform only those
activities that lead to goal attainment.
Question 24 answers
Question 25 answers
performance.
Question 26 answers
Incorrect A manager who resists delegating authority to subordinates makes effective
Question 27 answers
Correct Even though organizational objectives and other conditions within the
Question 28 answers
Question 29 answers
Question 30 answers
Incorrect Which of the following would generally NOT be included in a job
description?
Question 31 answers
Selected Answer: Incorrect job summary
Incorrect Managers should follow affirmative action guidelines primarily because:
Question 32 answers
Selected Answer: Incorrect most employees expect the employer to have an
affirmative action program
Incorrect An achievement test measures the potential of an individual to perform a
task.
Question 33 answers
Correct One of the advantages of luring an individual away from a competitor and
hiring that individual is that the competitor will be weakened somewhat by the loss of
the individual
Question 34 answers
training purposes.
Question 35 answers
Question 36 answers
Question 37 answers
Question 38 answers
Question 39 answers
Selected Answer: Incorrect skills test
Incorrect The form used in compiling a human resource inventory that summarizes
Question 40 answers
Selected Answer: Incorrect management manpower replacement chart
OK
User Chi Wa Lee
Name Exam 4
Status Completed
Instructions
Incorrect If Joe feels inequity because he feels Tim received a promotion that he
Question 1 answers
Selected Answer: Incorrect apply for another job at the same company
Question 2 answers
Incorrect According to Argyris' continuum, as individuals mature they are more likely
to do all of the following EXCEPT:
Question 3 answers
Selected Answer: Incorrect have increasing needs for more activity
Correct An individual's early experiences will determine which of McClelland's
three needs are the most highly developed, and therefore dominate their personality.
Question 4 answers
a high need for:
Question 5 answers
Incorrect Which theory is a set of essentially positive assumptions about human
nature?
Question 6 answers
Selected Answer: Incorrect Theory Z
Incorrect According to McClelland, people who are greatly motivated to influence
Question 7 answers
Selected Answer: Incorrect achievement
Incorrect Job enrichment is the process of increasing the number of operations an
individual performs, and has proven to be more successful at raising job satisfaction
than job rotation programs.
Question 8 answers
Correct If someone feels underpaid, the Equity Theory of Motivation predicts a
decrease in output.
Question 9 answers
Correct Motivation strength is determined by money.
Question 10 answers
Correct An informal group is a collection of individuals whose common work
experiences result in the development of a system of interpersonal relations that
extend beyond those established by management.
Question 11 answers
Incorrect The acceptance stage is the first stage of formal group development and is
Question 12 answers
Correct Supervisors that communicate and coordinate activities among various
formal groups are:
Question 13 answers
Selected Answer: Correct linking pins
Correct The larger the organization, the less the probability committees will be used
on a regular basis.
Question 14 answers
Correct Groupthink is the mode of thinking group members engage in when the
desire for agreement and the "we-feeling" is so dominant it overrides realistic
alternative problem solutions.
Question 15 answers
Correct The stage in team development characterized by the members focusing on
solving organizational problems and meeting assigned challenges is the performing
stage.
Question 16 answers
Correct A group is three or more people who interact with one another, are
Question 17 answers
Correct What is most likely to happen to an interest group when the interest or
concern that instigated the formation of the informal group has been eliminated?
Question 18 answers
Question 19 answers
Correct An organization chart would show a formal group.
Question 20 answers
Question 21 answers
Question 22 answers
Correct The situational approach was the earliest of theories about what makes
leaders effective.
Question 23 answers
Incorrect When managers follow the decision tree in the Vroom-Yetton-Jago Model
and conclude they should meet with subordinates as a group, and the group should
make the decision, their decision-making style can be referred to as type CII.
Question 24 answers
Question 25 answers
characteristics.
Question 26 answers
Correct Entrepreneurial leaders approach each mistake as if it is a significant error
rather than a smaller error that will be neutralized by the normal functioning of the
organization.
Question 27 answers
Question 28 answers
best suited
Correct Transformational leaders raise followers' levels of awareness of
organizational issues and their consequences.
Question 29 answers
Correct The process of directing the behavior of others toward the accomplishment
of objectives is:
Question 30 answers
Correct A source can gather nonverbal feedback simply by:
Question 31 answers
Selected Answer: Correct watching the nonverbal response of the destination to
the message
Correct Some leadership strategies that managers can adopt are accomplished
through communication, but other leadership strategies are not.
Question 32 answers
Correct Perception is influenced to a large degree by an individual's education and
experience.
Question 33 answers
Correct Employees frequently cite the company grapevine as being the most reliable
and credible source of information about company events.
Question 34 answers
Correct In general, managers can sharpen their communication skills by
Question 35 answers
communication.
Question 36 answers
encode thoughts.
Question 37 answers
Question 38 answers
Correct ________ is an interpersonal communication system in which the
information the source intends to share with the destination and the meaning the
destination derives from the transmitted message are different.
Question 39 answers
Correct Which of the following is a communication macrobarrier?
Question 40 answers
Selected Answer: Correct need for increasingly complex information
OK

User Chi Wa Lee
Name Exam 3
Status Completed
Instructions
Question 1 answers
Correct One of the advantages of division of labor is that it focuses solely on
Question 2 answers
relationships.
Question 3 answers
Question 4 answers
Incorrect The management principle that recommends an individual have only one
boss is termed:
Question 5 answers
Selected Answer: Incorrect the Graicunas principle
Question 6 answers
Incorrect The more time managers spend on the planning function, the greater their
Question 7 answers
Question 8 answers
Question 9 answers
goal attainment.
Question 10 answers
Question 11 answers
Question 12 answers
unfavorable?
Question 13 answers
extremely low
Question 14 answers
stress levels?
Question 15 answers
Selected Answer: Incorrect Excessive use of alcohol
Correct Designing and operating career counseling programs is an effective way of
Question 16 answers
Question 17 answers
Question 18 answers
Question 19 answers
Question 20 answers
Correct A potential problem with responsibility gaps is that two employees may
Question 21 answers
Question 22 answers
Question 23 answers
Correct Organizational members should be obligated to perform only those
activities that lead to goal attainment.
Question 24 answers
Question 25 answers
performance.
Question 26 answers
Incorrect A manager who resists delegating authority to subordinates makes effective
Question 27 answers
Correct Even though organizational objectives and other conditions within the
Question 28 answers
Question 29 answers
Question 30 answers
Incorrect Which of the following would generally NOT be included in a job
description?
Question 31 answers
Selected Answer: Incorrect job summary
Incorrect Managers should follow affirmative action guidelines primarily because:
Question 32 answers
Selected Answer: Incorrect most employees expect the employer to have an
affirmative action program
Incorrect An achievement test measures the potential of an individual to perform a
task.
Question 33 answers
the individual
Question 34 answers
training purposes.
Question 35 answers
Question 36 answers
Question 37 answers
Question 38 answers
Question 39 answers
Selected Answer: Incorrect skills test
Incorrect The form used in compiling a human resource inventory that summarizes
Question 40 answers
Selected Answer: Incorrect management manpower replacement chart
OK

User Chi Wa Lee
Name Exam 2
Status Completed
Instructions
plan?
Question 1 answers
Question 2 answers
managers.
Question 3 answers
Question 4 answers
Question 5 answers
process?
Question 6 answers
Question 7 answers
Question 8 answers
Question 9 answers
Correct The repetitiveness dimension of a plan is the extent to which the plan is
Question 10 answers
Question 11 answers
Incorrect Electronic data processing is a traditional technique that can be used for
programmed decisions.
Question 12 answers
Question 13 answers
Question 14 answers
Correct Employees are more apt to be committed to a decision reached through
consensus.
Question 15 answers
Question 16 answers
Incorrect In general, there is an indirect relationship between the scope of a decision
and the level of management responsible for making it.
Question 17 answers
Question 18 answers
Question 19 answers
Question 20 answers
Question 21 answers
Question 22 answers
Question 23 answers
Question 24 answers
Question 25 answers
activities
established by MBO.
Question 26 answers
Question 27 answers
go is:
Question 28 answers
Question 29 answers
Selected Answer: Correct carrying out the process is time consuming and
requires additional paperwork
Correct According to Drucker, which of the following goal areas would NOT relate
to a tangible, impersonal characteristic of organizational operations.
Question 30 answers
Incorrect ________ is a strategy adopted by management to increasing the amount of
Question 31 answers
Correct ________ is the strategy in which management attempts to strengthen or
Question 32 answers
Question 33 answers
Question 34 answers
Correct A business strategy to make an organization more competitive by
developing a product or products that customers perceive as being different from
products offered by competitors is a:
Question 35 answers
Question 36 answers
other areas?
Question 37 answers
Incorrect According to the GE Multifactor Portfolio Matrix, businesses falling in cells
Question 38 answers
Question 39 answers
Question 40 answers
OK

User Chi Wa Lee
Name Exam 1
Status Completed
Instructions
Correct A diverse workforce is most effective when managers are capable of
Question 1 answers
known as:
Question 2 answers
Incorrect An environment in which cultural, group, and individual differences are
termed:
Question 3 answers
Question 4 answers
Question 5 answers
Question 6 answers
workforce EXCEPT:
Question 7 answers
Correct Technical skills involve the ability to build cooperation within the team
being led.
Question 8 answers
Correct One of the earliest management writers who stated that all managers should
possess certain positive physical and mental qualities and special knowledge related
to the specific operation was:
Question 9 answers
Incorrect Managerial skills that involve using specialized knowledge and expertise
are termed:
Question 10 answers
Question 11 answers
Question 12 answers
Question 13 answers
Question 14 answers
Correct Angel investors provide capital to more than ________ companies each
year.
Question 15 answers
Correct ________ exists when entrepreneurs overestimate the extent to which they
can control the outcome of an opportunity.
Question 16 answers
Question 17 answers
Correct Strategic renewal involves improving the firm's ability to execute strategies
Question 18 answers
Question 19 answers
Incorrect Irrespective of which argument or combination of arguments particular
Question 20 answers
Question 21 answers
Correct An argument against business performing social responsibility activities
Question 22 answers
Question 23 answers
business:
Question 24 answers
Incorrect The Consumer Product Safety Commission regulates safety and health
conditions in nongovernmental workplaces.
Question 25 answers
Correct The social obligation approach to social responsibility considers business as
having primarily economic purposes and confines social responsibility activity mainly
to existing legislation.
Question 26 answers
Question 27 answers
Selected Answer: Correct the performance of management activities across
national borders
corporations.
Question 28 answers
Incorrect One of the similarities of international management and domestic
management is that the vast majority of countries experience the industrial revolution
at the same time.
Question 29 answers
Question 30 answers
Question 31 answers
Question 32 answers
boundaries is a/an:
Question 33 answers
Question 34 answers
Correct According to Fayol, the belief that management should encourage harmony
and general good feelings among employees is known as 'espirit de corps.'
Question 35 answers
Question 36 answers
Question 37 answers
Selected Answer: Incorrect all of the above are main parts of the management
system
Question 38 answers
Question 39 answers
management was:
Question 40 answers
OK

User Chi Wa Lee
Name Exam 5
Status Completed
Instructions
Question 1 answers
Correct TQM can serve as a foundation for generating creative ideas in
organizations.
Question 2 answers
Question 3 answers
Correct According to the research of Jena McGregor, Google is ranked as the
Question 4 answers
Question 5 answers
Question 6 answers
Incorrect Phillip Crosby's work in the area of quality is based on statistical quality
controls.
Question 7 answers
Question 8 answers
Correct The correct order of the steps in the innovation process is:
Question 9 answers
Selected Answer: Correct inventing, developing, diffusing, integrating,
monitoring
Incorrect An organization that can turn ideas into tangible benefit, but lacks good
Question 10 answers
Selected Answer: Incorrect cannot determine from the information given
Incorrect Summaries and exception reports of operating results would be appropriate
Question 11 answers
Correct Authority is the extent to which an individual is able to influence others so
Question 12 answers
to standards.
Question 13 answers
Correct Information ________ is defined in terms of how relevant the information is
to the decision-making situation the manager faces.
Question 14 answers
Selected Answer: Correct appropriateness
Question 15 answers
Correct The most important human-related variable in the control process is power.
Question 16 answers
Incorrect The only meaningful organizational standards are profitability standards.
Question 17 answers
Question 18 answers
Incorrect ________ power derives from a manager's relationships with others, while
________ power derives from a manager's level in the hierarchy.
Question 19 answers
Selected Answer: Incorrect Position, personal
information?
Question 20 answers
Selected Answer: Incorrect information timeliness
Incorrect Quality improvement is an activity that takes place at the end of the
production process and consists largely of rejecting finished products that are flawed.
Question 21 answers
Incorrect When an organization replaces human effort by electromechanical devices,
it is using:
Question 22 answers
Selected Answer: Incorrect quality improvement practices
Question 23 answers
Correct The first step in making sound strategic capacity decisions is to compare
Question 24 answers
Correct Deming believes if you want good quality, you hire many inspectors to
ensure the operation is producing at the desired quality level.
Question 25 answers
Correct An operational plan of action that provides the organization with a
competitive location for its headquarters, manufacturing, services, and distribution
activities is a:
Question 26 answers
Selected Answer: Correct location strategy
Correct Quality assurance is an operations process involving a broad group of
activities that are aimed at achieving the organization's quality objectives.
Question 27 answers
Correct ________ is the final stage of the general cost control process.
Question 28 answers
Selected Answer: Correct Making changes to reduce actual costs when necessary
Question 29 answers
Correct Which of the following is NOT a potential pitfall associated with
budgeting?
Question 30 answers
Incorrect A(n) ________ is an organization culture that does not facilitate the
accomplishment of the organization's mission and objectives.
Question 31 answers
Selected Answer: Incorrect Lethargic organizational culture
Question 32 answers
Correct All organization members should always be thinking about their individual
performance.
Question 33 answers
Correct A(n) ________ is a formally drafted document that summarizes the primary
Question 34 answers
Selected Answer: Correct Values statement
Question 35 answers
Correct A(n) ________ is a popular belief or story that has become associated with
a person or institution that is considered to illustrate an organization culture idea.
Question 36 answers
Selected Answer: Correct Organizational myth
Incorrect The purpose of the organizational mission is to clarify the purpose of the
organization.
Question 37 answers
Correct Adhocracy culture is an organizational culture characterized by a strong
internal focus with a high degree of flexibility and discretion.
Question 38 answers
Question 39 answers
occasions.
Question 40 answers
OK

Name Exam 2
Status Completed
Instructions
Incorrect The targets toward which an open management system is directed are:
Question 1 answers
Selected Answer: Incorrect organizational purposes
Question 2 answers
Question 3 answers
Question 4 answers
Correct Planners need not have significant practical experience within the
Question 5 answers
objectives?
Question 6 answers
Incorrect The high failure rate of new businesses seems primarily a consequence of
inadequate planning.
Question 7 answers
Correct Deciding on the objectives of the organization is one of the most important
actions managers take.
Question 8 answers
Question 9 answers
Incorrect Which of the following is NOT one of the key areas in which Drucker
advised managers to set management system objectives?
Question 10 answers
Selected Answer: Incorrect managerial development
Correct A straightforward method of predicting future sales levels primarily by
asking appropriate managers within the organization to give their opinions on what
will happen to sales in the future is:
Question 11 answers
Selected Answer: Correct the jury of executive opinion method
Question 12 answers
Correct A policy is a single-use plan that furnishes broad operating guidelines.
Question 13 answers
Question 14 answers
Incorrect A plan is a specific action proposed to help the organization achieve its
objectives.
Question 15 answers
Question 16 answers
maturity stage?
Question 17 answers
Correct Which of the following is NOT a reason why plans fail?
Question 18 answers
Selected Answer: Correct Adequate inputs are used in the planning
Correct When nearly everyone who wants the product has it, and sales are due to
Question 19 answers
Selected Answer: Correct saturation
Correct The process of formulating a detailed listing of activities that must be
accomplished to attain an objective, allocating the resources necessary to attain the
objective, and setting up and following timetables for completing the job is:
Question 20 answers
Selected Answer: Correct scheduling
Correct Decision makers who have a receptive orientation believe that the source of
all good is outside themselves, and therefore rely heavily on suggestions from other
organizational members.
Question 21 answers
Correct If a manager uses consensus, he or she needs to understand the group may
Question 22 answers
Question 23 answers
Correct Which of the following is the second step in the decision making process
model?
Question 24 answers
Selected Answer: Correct List possible alternatives for solving the problems
Correct A graphic decision-making tool used to evaluate decisions containing a
series of steps is known as:
Question 25 answers
Selected Answer: Correct a decision tree
Incorrect Expected value equals the income that an alternative would produce times
the probability of producing that income.
Question 26 answers
Question 27 answers
Question 28 answers
Question 29 answers
Correct Decision-makers who feel they are commodities and are only as valuable as
Question 30 answers
Selected Answer: Correct market-oriented
Incorrect Cash cows in the BCG Growth-Share Matrix are businesses with a low
market growth rate and a high relative market share.
Question 31 answers
Correct According to the GE Multifactor Portfolio Matrix, businesses falling in cells
Question 32 answers
Correct The legal component of the general environment relates to governmental
affairs.
Question 33 answers
Correct The organizational mission outlines the reason for the organization's
existence.
Question 34 answers
Incorrect If a company is actively attempting to lower production costs by using
technology like robots, they are most likely using which of the following strategy
formulation types?
Question 35 answers
Selected Answer: Incorrect technology enhancement
Correct Tactical planning is long-range planning that emphasizes the current
Question 36 answers
Correct ________ is the science that focuses on understanding how people of a
Question 37 answers
Selected Answer: Correct Economics
Correct A business strategy that is generally applied to star or question mark SBUs
is:
Question 38 answers
Correct An organization's statement of its mission is primarily important in that it
provides an effective marketing and public relations tool for the organization.
Question 39 answers
Incorrect Which of the following statements accurately reflects the relationship
Question 40 answers
Selected Answer: Incorrect the mission statement stands alone and has no
influence on objectives
OK

ASSESSMENT: EXAM 1
User Sing Lung Louie
Name Exam 1
Status Completed
Instructions
Correct The major advantage of the "Golden Rule" approach to achieving workforce
diversity is that individuals approach it from their own particular frame of reference.
Question 1 answers
Incorrect Support from top management is critical to the success of diversity efforts.
Question 2 answers
Question 3 answers
Correct The belief that one's own group, culture, country, or customers are superior
to others is:
Question 4 answers
Selected Answer: Correct ethnocentrism
Correct Unjust treatment or behavior toward an issue, person, or group is:
Question 5 answers
Selected Answer: Correct discrimination
Incorrect The characteristic of individuals that shape their identities and experiences
Question 6 answers
Selected Answer: Incorrect culture
Correct According to the Hudson Institute report:
Question 7 answers
Selected Answer: Correct human capital is the key to economic growth and
competitiveness
Question 8 answers
year.
Question 9 answers
Correct Venture capitalists are wealthy individuals who provide capital to new
companies.
Question 10 answers
Incorrect The fact that individuals vary in terms of information to which they have
access is known as:
Question 11 answers
Selected Answer: Incorrect Entrepreneurial alertness
Incorrect Entrepreneurial alertness refers to an individual's ability to notice and be
sensitive to new information about objects, incidents, and patterns of behavior in the
environment.
Question 12 answers
Incorrect Social entrepreneurship is a fairly new topic from a research perspective.
Question 13 answers
Incorrect ________ refers to an individual's ability to notice and be sensitive to new
information about objects, incidents, and patterns of behavior in the environment.
Question 14 answers
Selected Answer: Incorrect Information asymmetry
Correct The host company is the company investing in international operations.
Question 15 answers
Incorrect The maximum level of international activity on the continuum of
international involvement is a transnational organization.
Question 16 answers
Correct A partnership formed by a company in one country with a company in
another country for the purpose of pursuing some mutually desirable business
undertaking is known as:
Question 17 answers
Selected Answer: Correct a joint venture
Incorrect The trend in recent years has been away from globalization and
international management.
Question 18 answers
Question 19 answers
Incorrect Among other things, to successfully influence employees, managers in
Question 20 answers
Correct Third-country nationals are organization members who are citizens of the
country in which the facility of a foreign-born organization is located.
Question 21 answers
Incorrect Organizational resources are combined, used, and transformed into which of
the following during the production process?
Question 22 answers
Selected Answer: Incorrect capital
Correct Some people feel that managers actually receive too much in the way of
salary and benefits.
Question 23 answers
Incorrect The value of individual management skills is the same in all managerial
situations, regardless of the nature of the situation.
Question 24 answers
Correct When a manager is not reaching organizational goals but is not wasting
Question 25 answers
Selected Answer: Correct efficient and ineffective
Correct Managerial effectiveness is defined as the degree to which organizational
resources contribute to productivity.
Question 26 answers
Correct A common criticism of the classical approach is that it does NOT
adequately emphasize human variables.
Question 27 answers
Correct Suppliers have very little if any influence on the management system.
Question 28 answers
Correct Which of the following researchers would NOT be considered a major
Question 29 answers
Selected Answer: Correct Abraham Maslow
Question 30 answers
Correct Which approach to management emphasizes organizational efficiency to
Question 31 answers
Selected Answer: Correct classical approach
Incorrect Management science techniques are normally applied to management
Question 32 answers
Correct According to L. Thomas Hopkins, all of the following are important
Question 33 answers
Selected Answer: Correct each component of the system needs to be investigated
individually
Correct The most practical approach is to view ethics as catalyzing managers to take
Question 34 answers
Correct Which of the following stakeholders is owed the obligation of having debts
repayed?
Question 35 answers
Selected Answer: Correct Banks and Lenders
Correct All the individuals and groups that are directly or indirectly affected by an
organization's decisions are its:
Question 36 answers
Selected Answer: Correct stakeholders
Correct Social responsibility requires planning and organizing, but not influencing
and controlling.
Question 37 answers
Correct Which of the following statements concerning a business code of ethics is
false?
Question 38 answers
Selected Answer: Correct it is an informal statement that acts as a guide for
internal decision making
Question 39 answers
Incorrect During phase 1 of the process of converting social responsibility policy into
Question 40 answers
Selected Answer: Incorrect none of the above; they should not be involved in
phase 1
OK

ASSESSMENT: EXAM 1
Name Exam 1
Status Completed
Instructions
credit cards.
Question 1 answers
Question 2 answers
Selected Answer: Incorrect Lending institutions
Question 3 answers
Incorrect ________ refers to the basic long-standing needs of society and has little to
do with profits.
Question 4 answers
Selected Answer: Incorrect Economic value
Incorrect Entrepreneurs are more likely to exploit opportunities when they perceive
that their surrounding management team is capable.
Question 5 answers
Correct The most fundamental difference between commercial and social
Question 6 answers
Correct Commercial and social entrepreneurship differ in terms of performance
measure.
Question 7 answers
Correct Support from top management is critical to the success of diversity efforts.
Question 8 answers
Incorrect The racial group that is projected to grow the fastest in the U.S. between
1995 and 2050 is Asian and Pacific Islander.
Question 9 answers
Correct The characteristic of individuals that shape their identities and experiences
Question 10 answers
Selected Answer: Correct diversity
Correct All of the following are demographic issues that will be especially
important to managers in the 21st century, EXCEPT:
Question 11 answers
Selected Answer: Correct fewer women will enter the workforce
Correct Being one of a very few members of a group in an organization is:
Question 12 answers
Selected Answer: Correct tokenism
Correct Role conflict refers to having too many expectations to comfortably fulfill.
Question 13 answers
stage will be most effective in managing a diverse workforce.
Question 14 answers
Correct The most valid way to determine executive compensation would be to:
Question 15 answers
Selected Answer: Correct pay based on the value added to the company by the
executive
Correct Common to all organizations are:
Question 16 answers
Selected Answer: Correct goals
Correct The management functions of planning, organizing, influencing, and
controlling are:
Question 17 answers
Selected Answer: Correct integrally related and cannot be separated
Correct When an individual loses interest in his career, fails to keep his job skills
updated, and suffers a lack of productivity, he has most likely entered which stage of
his career?
Question 18 answers
Selected Answer: Correct decline
Correct When a manager achieves assigned organizational objectives without
Question 19 answers
Correct When management is considering the problem of how to compare profits
generated by organizational units located in different countries, it is practicing:
Question 20 answers
Correct For the most part, only extremely large and complex organizations import
and export.
Question 21 answers
Question 22 answers
Correct Two important topics relative to organizing, as they specifically relate to
multinational organizations, are organization structure and the selection of managers.
Question 23 answers
Incorrect Repatriation is the process of ensuring the adjustment of a worker to a
foreign country.
Question 24 answers
Question 25 answers
Question 26 answers
Correct In industries where business operates in an ethical manner, the probability
of governmental regulation is decreased.
Question 27 answers
Question 28 answers
Question 29 answers
Incorrect According to Sethi, the ________ approach sees business as having both
Question 30 answers
Selected Answer: Incorrect globally social
Correct The first step, or phase, in converting social responsibility policies into
actions is the recognition by top management that the organization has some social
obligation to all organization members.
Question 31 answers
Correct All ethical and unethical conduct within an organization needs to be
covered in one code of ethics.
Question 32 answers
Incorrect The social responsiveness approach is essentially the same as the social
Question 33 answers
Incorrect Fayol's general principles of management emphasize three areas:
Question 34 answers
Incorrect According to Fayol, the notion that workers should receive orders from only
Question 35 answers
Selected Answer: Incorrect Unity of direction
Incorrect The contingency approach to management emphasizes that what managers
do in practice depends on a given set of circumstances or situations.
Question 36 answers
Incorrect The Hawthorne Studies demonstrated the direct relationship between
workplace lighting and worker productivity.
Question 37 answers
Correct Demi is in the process of establishing job performance standards for her
department. In order to do so she has identified the most basic movements possible
for each job. She is following and utilizing the contributions of:
Question 38 answers
Selected Answer: Correct Frank Gilbreth
Incorrect The classical approach to management can be divided into a lower-level
analysis and an upper-level analysis.
Question 39 answers
management was:
Question 40 answers
OK

ASSESSMENT: EXAM 2
Name Exam 2
Status Completed
Instructions
Correct Programmed decisions are:
Question 1 answers
Selected Answer: Correct routine and repetitive
Correct The ideal decision maker:
Question 2 answers
Selected Answer: Correct emphasizes the realization of the potential of the
organization
Correct Decision-makers who believe the source of all good is outside of
themselves, and therefore rely heavily upon suggestion, are classified as having an
exploitative orientation.
Question 3 answers
Question 4 answers
Correct ________ refers to an individual's inborn ability to synthesize quickly and
effectively.
Question 5 answers
Selected Answer: Correct Intuition
Incorrect The Delphi group decision-making technique is a process that involves
Question 6 answers
Question 7 text Question 70 out of 2.5 points
Incorrect Decision-making is the process of choosing the best alternative for reaching
objectives.
Question 7 answers
identified problem.
Question 8 answers
Correct In the Nominal Group Technique, group members never meet face to face.
Question 9 answers
Question 10 answers
Correct A bar graph with time on the horizontal axis and the resource to be
Question 11 answers
Selected Answer: Correct a Gantt chart
plan?
Question 12 answers
Incorrect The main weakness of the Gantt chart is that it does not contain any
Question 13 answers
Incorrect Which of the following is NOT a reason why plans fail?
Question 14 answers
Selected Answer: Incorrect Too much is attempted at once
Incorrect Determining at what rate employees are leaving an organization to go to
other organizations is part of human resource planning.
Question 15 answers
Correct A sales forecasting method that predicts future sales levels by analyzing the
Question 16 answers
Selected Answer: Correct the time series analysis method
Question 17 answers
Question 18 answers
Incorrect The next step in the human resource planning process, after taking a human
resource inventory, is determining net human resource requirements.
Question 19 answers
Correct In the stages of the product life cycle, which stage typically follows the
maturity stage?
Question 20 answers
objectives is:
Question 21 answers
Correct The first step in the strategy management process is the establishment of
organizational direction.
Question 22 answers
Incorrect Porter's Model for Industry Analysis outlines the primary forces that
determine competitiveness within an industry and illustrates how those forces are
related.
Question 23 answers
Correct The different components of the general environment for an organization
consists of the international, labor, customer, competitor, and supplier components.
Question 24 answers
Correct A management guideline that advises managers to commit funds for
planning only if in the foreseeable future they can anticipate a return on planning
expenses as a result of the long-range planning analysis is termed:
Question 25 answers
Selected Answer: Correct the commitment principle
Correct The initials SWOT stand for Strengths, Weaknesses, Opportunities, and
Threats.
Question 26 answers
Correct ________ is the purpose for which an organization exists.
Question 27 answers
Selected Answer: Correct Organizational missions
Correct The last step in the strategic management process is:
Question 28 answers
Selected Answer: Correct strategy control
Question 29 answers
Incorrect Typically, the level of management and the time spent planning are directly
related.
Question 30 answers
Question 31 answers
Correct Alternatives to reach an organizational objective are based on assumptions
called:
Question 32 answers
Correct A potential disadvantage of planning is that it can take up too much
managerial time.
Question 33 answers
Incorrect The organizational planner is most often the chief executive of the
organization.
Question 34 answers
Question 35 answers
Question 36 answers
Correct The organizational planner probably provides the most important input in
the planning subsystem.
Question 37 answers
Correct Which management writer popularized management-by-objectives?
Question 38 answers
Selected Answer: Correct Peter Drucker
Incorrect What an organization exists to do, given a particular group of customers and
Question 39 answers
Correct Organizations exist for various purposes but have the same types of
objectives.
Question 40 answers
OK

ASSESSMENT: EXAM 3
Name Exam 3
Status Completed
Instructions
Incorrect ________ is a technique for managing conflict in which managers use
Question 1 answers
Selected Answer: Incorrect Resolving
Incorrect From a performance standpoint, when is the effect of stress most favorable?
Question 2 answers
Selected Answer: Incorrect when stress levels are either extremely high or
extremely low
Question 3 answers
Question 4 answers
meet with:
Question 5 answers
Correct Organizational effectiveness depends upon activities centering around two
Question 6 answers
Question 7 answers
Incorrect Cost reduction is the most commonly cited reason for designing and
implementing virtual offices.
Question 8 answers
Correct The highest level of worker performance and productivity is associated with
the lowest level of worker stress.
Question 9 answers
are:
Question 10 answers
Incorrect A company's informal structure is represented primarily by the
Question 11 answers
Question 12 answers
Question 13 answers
Correct The lines between boxes on an organization chart represent:
Question 14 answers
Selected Answer: Correct formal lines of communication
Question 15 answers
Question 16 answers
Correct The assignment of various portions of a particular task among a number of
Question 17 answers
Selected Answer: Correct division of labor
Question 18 answers
Question 19 answers
Correct Which of the following is NOT one of Henri Fayol's 16 general guidelines
Question 20 answers
Selected Answer: Correct reduce the importance of controls
Question 21 answers
Incorrect Generally speaking, the more physically separated the organization's
Question 22 answers
Correct Which of the following is NOT a guideline for making delegation effective?
Question 23 answers
Selected Answer: Correct Refrain from entrusting employees with whole projects
or tasks
Correct The three steps of the delegation process are:
Question 24 answers
Selected Answer: Correct assign specific duties, grant authority, and create
accountability
Correct The most basic method of dividing job activities is the functional similarity
method.
Question 25 answers
Question 26 answers
Question 27 answers
Incorrect Size is the most significant factor in determining whether or not an
organization will have staff personnel.
Question 28 answers
Correct Having authority guarantees a specific command will be obeyed.
Question 29 answers
Correct Authority established to cover only specific task areas and that is
Question 30 answers
Selected Answer: Correct functional authority
Correct ________ attempts to describe an individual's emotional maturity,
subjectivity, honesty and objectivity.
Question 31 answers
Correct According to the Pregnancy Discrimination Act, employers must treat
pregnancy as:
Question 32 answers
Incorrect One of the advantages of luring an individual away from a competitor and
the individual
Question 33 answers
Question 34 answers
Correct An appropriate human resource is, by definition, an individual who fits a
job description.
Question 35 answers
Incorrect Michael Eisner of Walt Disney Company is well known for the excellent
Question 36 answers
Correct Which of the following steps in the providing human resource process
follows training?
Question 37 answers
Question 38 answers
Selected Answer: Correct increase the productivity of employees by influencing
their behavior
Question 39 answers
Selected Answer: Correct a program in which an applicant simulates
organizational activities
Correct The form used in compiling a human resource inventory that summarizes
Question 40 answers
Selected Answer: Correct position replacement form
OK

ASSESSMENT: EXAM 4
Name Exam 4
Status Completed
Instructions
Correct Which theory is a set of essentially positive assumptions about human
nature?
Question 1 answers
Selected Answer: Correct Theory Y
Incorrect Activities based on Theory Y assumptions are more apt to motivate
Question 2 answers
Incorrect According to Herzberg, the work itself should be considered a motivating
factor.
Question 3 answers
Correct Intrinsic rewards are rewards that come directly from performing a task.
Question 4 answers
Correct According to the Needs-Goal Theory of Motivation, motivation begins with
an individual feeling a need.
Question 5 answers
Question 6 answers
Incorrect In general, when managers offer rewards not relevant to employees'
personal needs, the employees will not be motivated.
Question 7 answers
Correct The difference between needs-goal theory and Vroom's Expectancy Theory
Question 8 answers
a high need for:
Question 9 answers
Correct The theory based on the concept that individuals compare their inputs and
outcomes with other people to determine if they are being treated fairly is:
Question 10 answers
Selected Answer: Correct equity theory
Correct The Michigan Studies concluded that leaders exhibit two main types of
behavior: structure behavior and consideration behavior.
Question 11 answers
Correct In servant leadership, leaders view their primary role as helping their
followers.
Question 12 answers
Incorrect Fiedler proposes leaders change their style to match the situation.
Question 13 answers
Correct The OSU studies concluded that leaders exhibit two main styles of
behavior:
Question 14 answers
Selected Answer: Correct structure behavior and consideration behavior
Correct A manager makes sure the job gets done; a leader cares about and focuses
on the people who do the job.
Question 15 answers
Correct ________ is leader behavior that focuses primarily on subordinates as
people.
Question 16 answers
Selected Answer: Correct Employee centered behavior
Question 17 answers
to which the leader feels accepted by the followers.
Question 18 answers
Selected Answer: Correct Leader-member relations
Question 19 answers
Question 20 answers
Correct Organizational communication was extensively and systematically studied
after World War I.
Question 21 answers
communication"?
Question 22 answers
message
Incorrect Perception is influenced to a large degree by an individual's education and
experience.
Question 23 answers
Correct Being critical of others can actually have a positive effect on listening.
Question 24 answers
Correct One strategy for encouraging formal organizational communication is to
ensure that all organization members have free access to formal communication
channels.
Question 25 answers
Correct The three basic elements of the interpersonal communication process are the
source, the encoder, and the decoder.
Question 26 answers
Correct The process of guiding the activities of the organization in appropriate
Question 27 answers
Question 28 answers
Correct Which of the following is the first and last of the ten commandments for
good listening?
Question 29 answers
Selected Answer: Correct stop talking
listening?
Question 30 answers
Correct Groups exist in all kinds of organizations.
Question 31 answers
Question 32 answers
Incorrect Good managers constantly try to help groups become teams.
Question 33 answers
Correct Once the problem that brought the problem-solving team together has been
Question 34 answers
Question 35 answers
Incorrect Cross-functional teams may or may not be self-managed teams.
Question 36 answers
Incorrect The acceptance stage is the first stage of formal group development and is
Question 37 answers
Question 38 answers
product
Correct A committee is a task group charged with performing some type of specific
activity.
Question 39 answers
Correct Which of the following is the correct sequence of the stages for team
development?
Question 40 answers
Selected Answer: Correct forming, storming, norming, performing, adjourning
OK

ASSESSMENT: EXAM 5
Name Exam 5
Status Completed
Instructions
Question 1 answers
Question 2 answers
attainment are called:
Question 3 answers
Selected Answer: Correct problems
Incorrect A manager can increase position power by quietly making his or her
significant achievements visible to others and building up a successful track record
and a solid professional reputation.
Question 4 answers
Correct The process of making things happen as planned is called leading.
Question 5 answers
Incorrect After you compare measurement to a standard, you need to modify the
performance level to be in line with the standard.
Question 6 answers
Correct Standards that focus on the assistance the organization provides to the local
community are:
Question 7 answers
Selected Answer: Correct Social responsibility standards
Correct The level of activity established to serve as a model for evaluating
Question 8 answers
to orders is:
Question 9 answers
to standards.
Question 10 answers
Incorrect All organization members should always be thinking about their individual
performance.
Question 11 answers
Correct Adhocracy culture is an organizational culture characterized by a strong
Question 12 answers
Correct A(n) ________ is a dimension of an organization that helps to describe and
Question 13 answers
Selected Answer: Correct Cultural artifact
Question 14 answers
Incorrect Providing initial work experience is the first step in the organizational
Question 15 answers
Question 16 answers
Correct Recruiting new employees is the first step of an organization socialization
process.
Question 17 answers
Question 18 answers
Correct Historically, ________ allowed researchers to spend years testing products
with little regard for the efficiency of the process.
Question 19 answers
Selected Answer: Correct 3M
Incorrect A(n) ________ is a narrative describing the adventures of a heroic
individual or family significantly linked to the organization's past or present.
Question 20 answers
Selected Answer: Incorrect Values statement
Correct Inventions normally fall into all but one of the following categories. Which
one?
Question 21 answers
Selected Answer: Correct human
Correct An organization that can turn ideas into tangible benefit, but lacks good
Question 22 answers
Selected Answer: Correct innovative but not creative
Correct An organization must be creative in order to be innovative.
Question 23 answers
Incorrect The process of applying a new idea to the improvement or organizational
processes, products, or services is called:
Question 24 answers
Selected Answer: Incorrect TQM
Correct The first step in the innovation process is:
Question 25 answers
Selected Answer: Correct inventing
Correct Organizations can be creative but not innovative, but they cannot be
Question 26 answers
Incorrect When people feel low time pressure, a manager should:
Question 27 answers
Selected Answer: Incorrect engage them in less collaborative work
Incorrect The prestigious international award for quality is the ________ Award.
Question 28 answers
Selected Answer: Incorrect Baldridge
Incorrect Identifying job candidates who are creative and hiring them is one of the
Question 29 answers
Correct TQM was begun in the United States.
Question 30 answers
Correct Break-even analysis is a control tool that summarizes the various levels of
profit or loss associated with various levels of production.
Question 31 answers
Incorrect W. Edwards Deming believed that since there are many barriers between the
company and the customer, quality is best achieved through spot inspections by a
quality control department.
Question 32 answers
Question 33 answers
Incorrect The higher the ratio of inputs to outputs, the higher the productivity of the
organization.
Question 34 answers
Question 35 answers
Correct Layout strategy is an operation plan that determines the location and flow of
organizational resources around, into, and within production and services facilities.
Question 36 answers
Correct Measuring actual costs incurred is the first stage of the cost control process.
Question 37 answers
Correct The algebraic equation for the determination of the break-even point is:
Question 38 answers
Selected Answer: Correct BE = FC/(P-VC)
Correct Zero-base budgeting requires managers to justify their entire budget request
in detail, rather than simply refer to budget amounts established in previous years.
Question 39 answers
Incorrect Quality circles are considered to be a "step beyond" work teams in assuring
quality.
Question 40 answers
OK

Name Exam 3
Status Completed
Instructions
Incorrect The key manager dimension that is concerned with managers who ensure
that any gaps between their areas and those of other managers are securely filled is:
Question 1 answers
Selected Answer: Incorrect personal attitudes and values
Question 2 answers
Incorrect Two individuals have failed to call one of our accounts due to a belief that it
was not their responsibility. This is an example of a:
Question 3 answers
Selected Answer: Incorrect condition of overlapping responsibility
Question 4 answers
Incorrect Staff authority consists of the right to advise or assist those who possess line
authority.
Question 5 answers
Incorrect Which of the following is NOT one of the four dimensions for appraising
Question 6 answers
Selected Answer: Incorrect behavior with upper management
Question 7 answers
Question 8 answers
Question 9 answers
Correct A responsibility gap exists when certain organizational tasks are not
included in the responsibility area of any individual organizational member.
Question 10 answers
Question 11 answers
Correct What changes could occur in the organization if the stress created by a
Question 12 answers
Selected Answer: Correct the organization could be less effective after the
change than before it
Question 13 answers
Correct Which of the following statements is most accurate regarding the research
Question 14 answers
Selected Answer: Correct more testing needs to be completed before any
conclusive statements can be made
Incorrect A management strategy designed to prevent the development of an
Question 15 answers
Selected Answer: Incorrect make jobs more routine to give workers more of a
sense of security
Question 16 answers
Correct According to the model developed by Hellriegel and Slocum, a company is
Question 17 answers
Question 18 answers
Question 19 answers
extremely low
are:
Question 20 answers
Correct Tests that measure the level of skill or knowledge an individual posses in a
Question 21 answers
Selected Answer: Correct achievement tests
Correct Training needs are the information or skill areas of an individual or group
that require further development to increase the productivity of that individual or
group.
Question 22 answers
Question 23 answers
Question 24 answers
Incorrect Vocational interest tests attempt to measure an individual's interest in
performing various kinds of jobs.
Question 25 answers
the individual
Question 26 answers
Correct One of the advantages of programmed learning is that it provides ample
Question 27 answers
Question 28 answers
Correct An assessment center is a place where participants are evaluated to
Question 29 answers
Correct Lectures are generally successful in promoting attitudinal or behavioral
changes.
Question 30 answers
Question 31 answers
Question 32 answers
Correct The central concern of span of management is to:
Question 33 answers
Selected Answer: Correct determine how many individuals a manager can
supervise effectively
Incorrect Which of the following is the first step in the organizing process?
Question 34 answers
Correct A unique group of resources established by management to perform some
Question 35 answers
Selected Answer: Correct a department
Question 36 answers
Incorrect A flat organization chart:
Question 37 answers
Selected Answer: Incorrect is characterized by narrow spans of management
Correct Traditionally, an organization chart:
Question 38 answers
Selected Answer: Correct is a pyramid form
Correct A company's informal structure is represented primarily by the
Question 39 answers
Correct Division of labor is the assignment of various portions of a particular task
Question 40 answers
OK

Name Exam 3
Status Completed
Instructions
Incorrect The key manager dimension that is concerned with managers who ensure
that any gaps between their areas and those of other managers are securely filled is:
Question 1 answers
Selected Answer: Incorrect personal attitudes and values
Question 2 answers
Incorrect Two individuals have failed to call one of our accounts due to a belief that it
Question 3 answers
Selected Answer: Incorrect condition of overlapping responsibility
Question 4 answers
authority.
Question 5 answers
Incorrect Which of the following is NOT one of the four dimensions for appraising
Question 6 answers
Selected Answer: Incorrect behavior with upper management
Question 7 answers
Question 8 answers
Question 9 answers
Question 10 answers
Question 11 answers
Correct What changes could occur in the organization if the stress created by a
Question 12 answers
Selected Answer: Correct the organization could be less effective after the
change than before it
Question 13 answers
Correct Which of the following statements is most accurate regarding the research
Question 14 answers
Selected Answer: Correct more testing needs to be completed before any
conclusive statements can be made
Incorrect A management strategy designed to prevent the development of an
Question 15 answers
Selected Answer: Incorrect make jobs more routine to give workers more of a
sense of security
Question 16 answers
Correct According to the model developed by Hellriegel and Slocum, a company is
Question 17 answers
Question 18 answers
Question 19 answers
extremely low
are:
Question 20 answers
Correct Tests that measure the level of skill or knowledge an individual posses in a
Question 21 answers
group.
Question 22 answers
Question 23 answers
Question 24 answers
Incorrect Vocational interest tests attempt to measure an individual's interest in
Question 25 answers
the individual
Question 26 answers
Correct One of the advantages of programmed learning is that it provides ample
Question 27 answers
Question 28 answers
Correct An assessment center is a place where participants are evaluated to
Question 29 answers
Correct Lectures are generally successful in promoting attitudinal or behavioral
changes.
Question 30 answers
Question 31 answers
Question 32 answers
Correct The central concern of span of management is to:
Question 33 answers
Selected Answer: Correct determine how many individuals a manager can
supervise effectively
Incorrect Which of the following is the first step in the organizing process?
Question 34 answers
Correct A unique group of resources established by management to perform some
Question 35 answers
Selected Answer: Correct a department
Question 36 answers
Incorrect A flat organization chart:
Question 37 answers
Selected Answer: Incorrect is characterized by narrow spans of management
Question 38 answers
Correct A company's informal structure is represented primarily by the
Question 39 answers
Correct Division of labor is the assignment of various portions of a particular task
Question 40 answers
OK

ASSESSMENT: EXAM 4
Name Exam 4
Status Completed
Instructions
Incorrect McGregor implies that managers who use Theory X assumptions are 'good'
and those who use Theory Y assumptions are 'bad'.
Question 1 answers
Correct If an individual is driven to get respect from others, Maslow would say that
person is being motivated by:
Question 2 answers
Incorrect Motivation theories that emphasize how individuals are motivated are:
Question 3 answers
Selected Answer: Incorrect behavior modification theories
Correct Managers should look upon Maslow's Hierarchy of Needs more as a
subjective statement rather than an objective statement of human needs.
Question 4 answers
Correct The process of moving workers from one job to another rather than
requiring them to perform only one simple and specialized job over the long run is:
Question 5 answers
Incorrect Which theory basically proposes managers can be successful with any set of
Question 6 answers
Selected Answer: Incorrect Theory XY
Correct According to equity theory, everyone who feels treated unfairly at work will
seek other employment.
Question 7 answers
Correct People with a high need for achievement are more likely to set goals that
are:
Question 8 answers
Selected Answer: Correct challenging and achievable
Question 9 answers
Incorrect According to McClelland's Acquired Needs Theory, an individual with
which of the following need profiles would be comfortable in competitive situations
and enjoy her decision-making role?
Question 10 answers
Selected Answer: Incorrect high need for achievement
Question 11 answers
Correct Hersey-Blanchard developed a leadership concept that states leadership
Question 12 answers
Incorrect According to Path-Goal Theory, which of the following is NOT a primary
type of leadership behavior?
Question 13 answers
Selected Answer: Incorrect Supportive
Question 14 answers
Correct Which of the following is most accurate regarding the Vroom-Yetton-Jago
Model?
Question 15 answers
Correct Which of the following is a correct statement concerning transformational
leadership, coaching leadership, entrepreneurial leadership, and superleadership?
Question 16 answers
Selected Answer: Correct these four styles are not mutually exclusive
Question 17 answers
best suited
Correct Transformational leadership is leadership that instructs followers on how to
Question 18 answers
Incorrect Which of the following is NOT listed as a characteristic of a servant leader?
Question 19 answers
Selected Answer: Incorrect empathetic
Incorrect A considerate leader would be more effective than a structuring leader when
the leader-member relations are good, the task structure is weak, and the leader
position power is weak.
Question 20 answers
Incorrect Feedback is the destination's verbal reaction to a message in interpersonal
communications.
Question 21 answers
Question 22 answers
known as the:
Question 23 answers
Incorrect For the 500 most common words in our language, each word has, on
average:
Question 24 answers
Selected Answer: Incorrect 5 different uses
Correct Which of the following is a communication macrobarrier?
Question 25 answers
Selected Answer: Correct need for increasingly complex information
to employees.
Question 26 answers
is known as:
Question 27 answers
Question 28 answers
Question 29 answers
Incorrect Influencing is often referred to as the fundamental management skill.
Question 30 answers
Correct A collection of individuals whose common work experiences result in the
development of a system of interpersonal relationships that extend beyond those
established by management is a/an:
Question 31 answers
Selected Answer: Correct informal group
Correct During the ________ stage of team development, there is an agreement
Question 32 answers
Selected Answer: Correct norming
Incorrect One of the benefits of utilizing committees is that:
Question 33 answers
Selected Answer: Incorrect the decision-making process is much quicker than
individual decision-making
Incorrect Special purpose teams evolved in the ________.
Question 34 answers
Selected Answer: Incorrect 1990s
development.
Question 35 answers
Question 36 answers
Incorrect An interest group is an informal group that forms in organizations because
of the personal affiliation members have with one another.
Question 37 answers
Question 38 answers
Correct A formal group of organization members who interact with one another to
Question 39 answers
Correct A sociometric diagram that summarizes the personal feelings of
organization members about the people in the organization with whom they would
like to spend free time is a:
Question 40 answers
Selected Answer: Correct sociogram
OK

Name Exam 5
Status Completed
Instructions
Question 1 answers
Correct Which of the following is NOT a factor that determines the value of
information?
Question 2 answers
Selected Answer: Correct information analysis
Incorrect Generally, information needed for ________ is detailed, current,
Question 3 answers
Selected Answer: Incorrect management planning
period are:
Question 4 answers
Question 5 answers
Correct For control to be successful, managers should keep in mind all of the
following, EXCEPT:
Question 6 answers
Selected Answer: Correct managers should only consider their own department
or unit
Correct ________ and ________ have been called the "Siamese twins of
management."
Question 7 answers
Selected Answer: Correct planning and controlling
Correct Corrective action focuses on correcting organizational mistakes that are
Question 8 answers
Question 9 answers
to orders is:
Question 10 answers
Incorrect Making an idea practical takes place in the ________ step of the innovation
process.
Question 11 answers
Correct ________ is that step in the innovation process in which a newly
implemented idea is tracked to determine if and when an idea should be improved or
terminated.
Question 12 answers
Selected Answer: Correct Monitoring
Question 13 answers
Incorrect Which of the following is a characteristic of a creative person?
Question 14 answers
Selected Answer: Incorrect unconcerned with failure
Question 15 answers
monitoring
Question 16 answers
Question 17 answers
Question 18 answers
Question 19 answers
Question 20 answers
Question 21 answers
Correct Excess capacity provides an excellent basis for minimizing operating costs
and maximizing profits.
Question 22 answers
Incorrect All of the following are characteristics of successful JIT programs
EXCEPT:
Question 23 answers
Selected Answer: Incorrect well-organized receiving and handling of materials
purchased from suppliers
activities is a:
Question 24 answers
Question 25 answers
Correct JIT works best in companies that manufacture nonstandardized products
with a seasonal demand.
Question 26 answers
Correct A control tool where the manager assigns a specialized set of objectives and
action plans to workers and then rewards those workers on the basis of how close they
came to reaching their goals is:
Question 27 answers
Selected Answer: Correct management by objectives
Incorrect The relationship between the total amount of goods or services being
Question 28 answers
Selected Answer: Incorrect quality assurance
budgeting?
Question 29 answers
Question 30 answers
Question 31 answers
Incorrect The ________ dimension of organization culture is a facet of organization
culture that focuses on catering to the needs of those individuals who buy goods and
services produced.
Question 32 answers
Incorrect Having a code of conduct provides and organization the assurance that
organization members will act responsibly and follow the code.
Question 33 answers
Question 34 answers
Question 35 answers
Question 36 answers
Incorrect Which of the following is NOT a step a manager should take to build a high
Question 37 answers
Selected Answer: Incorrect Hold managers accountable
Incorrect One of the most famous myths in business history centers on:
Question 38 answers
Selected Answer: Incorrect Wal-Mart
success.
Question 39 answers
Correct The quality dimension of organization culture is a facet of organization
services produced.
Question 40 answers
OK

Name Exam 5
Status Completed
Instructions
Question 1 answers
information?
Question 2 answers
Incorrect Generally, information needed for ________ is detailed, current,
Question 3 answers
period are:
Question 4 answers
Question 5 answers
following, EXCEPT:
Question 6 answers
or unit
Correct ________ and ________ have been called the "Siamese twins of
management."
Question 7 answers
Correct Corrective action focuses on correcting organizational mistakes that are
Question 8 answers
Question 9 answers
to orders is:
Question 10 answers
Incorrect Making an idea practical takes place in the ________ step of the innovation
process.
Question 11 answers
Correct ________ is that step in the innovation process in which a newly
implemented idea is tracked to determine if and when an idea should be improved or
terminated.
Question 12 answers
Question 13 answers
Question 14 answers
Question 15 answers
monitoring
Question 16 answers
Question 17 answers
Question 18 answers
Question 19 answers
Question 20 answers
Question 21 answers
Correct Excess capacity provides an excellent basis for minimizing operating costs
and maximizing profits.
Question 22 answers
Incorrect All of the following are characteristics of successful JIT programs
EXCEPT:
Question 23 answers
Selected Answer: Incorrect well-organized receiving and handling of materials
purchased from suppliers
activities is a:
Question 24 answers
Question 25 answers
Correct JIT works best in companies that manufacture nonstandardized products
with a seasonal demand.
Question 26 answers
Correct A control tool where the manager assigns a specialized set of objectives and
action plans to workers and then rewards those workers on the basis of how close they
came to reaching their goals is:
Question 27 answers
Incorrect The relationship between the total amount of goods or services being
Question 28 answers
Selected Answer: Incorrect quality assurance
budgeting?
Question 29 answers
Question 30 answers
Question 31 answers
Incorrect The ________ dimension of organization culture is a facet of organization
services produced.
Question 32 answers
Incorrect Having a code of conduct provides and organization the assurance that
organization members will act responsibly and follow the code.
Question 33 answers
Question 34 answers
Question 35 answers
Question 36 answers
Incorrect Which of the following is NOT a step a manager should take to build a high
Question 37 answers
Selected Answer: Incorrect Hold managers accountable
Incorrect One of the most famous myths in business history centers on:
Question 38 answers
Selected Answer: Incorrect Wal-Mart
success.
Question 39 answers
services produced.
Question 40 answers
OK

ASSESSMENT: EXAM 1
User Tsun Wing Tse
Name Exam 1
Status Completed
Instructions
Question 1 answers
Correct Although managerial jobs vary from organization to organization, some
activities (e.g. planning, organizing, influencing, and controlling) are common to all
organizations.
Question 2 answers
Correct Managerial skills involving the ability to build cooperation within the team
being led are termed:
Question 3 answers
Correct The ultimate purpose of influencing is to:
Question 4 answers
Selected Answer: Correct increase productivity
Correct When a manager is reaching organizational goals but wasting resources in
Question 5 answers
Selected Answer: Correct inefficient and effective
Correct Some organizations work with external organizations for good
environmental laws because they believe they have both economic and societal goals.
According to Sethi, these organizations are adopting the:
Question 6 answers
Correct Ethics involve our concern for good behavior, not only for ourselves but
also that of other human beings.
Question 7 answers
Incorrect In recent years the economy has done well so the amount of attention given
to the concept of corporate social responsibility has decreased.
Question 8 answers
Correct Corporate social responsibility is the managerial obligation to take action
that protects and improves both the welfare of society as a whole and the interests of
the organization.
Question 9 answers
Correct One of the areas of social responsibility is employment practices.
Question 10 answers
Question 11 answers
Question 12 answers
Incorrect Opportunity evaluation is the first stage of the entrepreneurial process.
Question 13 answers
Correct The use of venture capital peaked at about ________ during the dot-com
Question 14 answers
Incorrect Illusion of control refers to the activities and investments committed to gain
returns from the new product or service arising from an opportunity.
Question 15 answers
Correct ________ refers to an individual's ability to notice and be sensitive to new
information about objects, incidents, and patterns of behavior in the environment.
Question 16 answers
Selected Answer: Correct Entrepreneurial alertness
Question 17 answers
Incorrect Which of the following is the correct process in the stages of
entrepreneurship?
Question 18 answers
Correct Bank financing occurs when an entrepreneur obtains financing from a
Question 19 answers
Incorrect The group of people who possess fewer granted rights and lower status in
Question 20 answers
Selected Answer: Incorrect ethnocentric group
Question 21 answers
known as:
Question 22 answers
Question 23 answers
Incorrect In most health-care organizations women are considered the majority group.
Question 24 answers
Correct When a majority group member experiences inequities as a result of
Question 25 answers
Selected Answer: Correct reverse discrimination
Incorrect Presently, approximately ________ Americans over the age of 55 are
Question 26 answers
Selected Answer: Incorrect 6.1 million
Correct An easily understood chart that summarizes what work was scheduled for
specific time periods and how much of this work has been completed was developed
by:
Question 27 answers
Selected Answer: Correct Henry Gantt
Correct "The Father of Scientific Management" is:
Question 28 answers
Selected Answer: Correct Frederick Taylor
Correct The management science approach first became popular in:
Question 29 answers
Selected Answer: Correct the military
Correct Frederick Taylor modified the job of employees whose sole responsibility
was shoveling materials at Bethlehem Steel Company.
Question 30 answers
Correct The management science approach emphasizes the use of the scientific
Question 31 answers
Correct The contingency approach to management emphasizes that what managers
do in practice depends on a given set of circumstances or situations.
Question 32 answers
Correct The use of three sources of information to analyze the management system
is referred to as:
Question 33 answers
Selected Answer: Correct Triangular Management
Correct Among other things, to successfully influence employees, managers in
Question 34 answers
Incorrect Host-country nationals are organizational members who are citizens of one
country and who work in another country for an organization headquartered in still
another country.
Question 35 answers
Incorrect For the most part, only extremely large and complex organizations import
and export.
Question 36 answers
Question 37 answers
Correct Which of the following categories of organizations has the highest level of
Question 38 answers
Selected Answer: Correct transnational organization
Incorrect Managers should allow expatriates to adjust slowly to the new environment
Question 39 answers
Correct When a United States computer manufacturer sells a shipment of 40
computers to a retailer in Germany, the computer manufacturer is engaged in the
process of:
Question 40 answers
OK

ASSESSMENT: EXAM 2
User Tsun Wing Tse
Name Exam 2
Status Completed
Instructions
Correct With PERT networks, activities are specified sets of behavior within a
project, and events are the completion of major project tasks.
Question 1 answers
Correct A plan has a greater probability of failing if managers at different levels in
the organization are not properly engaged in or contributing to planning activities.
Question 2 answers
Question 3 answers
Incorrect In a PERT network, the sequence of events and activities requiring the
longest period of time to complete is the:
Question 4 answers
Selected Answer: Incorrect operational objective
Question 5 answers
Question 6 answers
Correct A straightforward method of predicting future sales levels primarily by
asking appropriate managers within the organization to give their opinions on what
will happen to sales in the future is:
Question 7 answers
Question 8 answers
Incorrect If, when selecting a site for a new plant, you were interested in what
competitive situation exists at the site, you would most likely be concerned with
which of the following areas:
Question 9 answers
Selected Answer: Incorrect community relations
Correct They key forecast for organizations is the sales forecast.
Question 10 answers
Incorrect Which of the following is probably the least important skill for strategy
implementation?
Question 11 answers
Selected Answer: Incorrect monitoring skill
Incorrect Which of the following components includes new approaches to producing
goods and services:
Question 12 answers
Selected Answer: Incorrect the labor component
Correct XYZ College wants to deliver quality education to prepare its students for
both continuing education and the work environment. This is an example of a/an:
Question 13 answers
Correct The initials SWOT stand for Strengths, Weaknesses, Opportunities, and
Threats.
Question 14 answers
Incorrect The strategy development tool that consists of answering basic questions
Question 15 answers
Selected Answer: Incorrect SWOT analysis
Correct A management guideline that advises managers to commit funds for
planning only if in the foreseeable future they can anticipate a return on planning
expenses as a result of the long-range planning analysis is termed:
Question 16 answers
Incorrect ________ is a strategy adopted to eliminate an SBU that is not generating a
satisfactory amount of business and that has little hope of doing so much in the near
future.
Question 17 answers
Selected Answer: Incorrect Growth
Question 18 answers
other areas?
Question 19 answers
Correct Which of the following is NOT one of the five steps of strategy
management?
Question 20 answers
Selected Answer: Correct environmental control
Incorrect A choice made between two or more available alternatives is:
Question 21 answers
Selected Answer: Incorrect an alternative
Question 22 answers
Correct Decision makers who have a receptive orientation believe that the source of
all good is outside themselves, and therefore rely heavily on suggestions from other
organizational members.
Question 23 answers
Correct Assume a manager has assigned the authority to make a decision to a group
and has asked for consensus. If the group is unable to reach consensus, the manager
should:
Question 24 answers
Selected Answer: Correct offer assistance to the group in making the decision
Question 25 answers
Question 26 answers
Correct Decision-makers characterized by the desire to preserve the status quo as
much as possible can be classified as having a hoarding orientation.
Question 27 answers
Question 28 answers
Incorrect ________ refers to the fact that managers are constrained in terms of time,
computational power, and knowledge when making decisions.
Question 29 answers
Selected Answer: Incorrect Heuristic
Question 30 answers
Incorrect Which of the following is NOT an important qualification of planners?
Question 31 answers
Selected Answer: Incorrect they should have extensive interpersonal skills
Question 32 answers
Correct Suboptimization is a condition in which organizational objectives are
conflicting, or not directly aimed at, the overall organizational objectives.
Question 33 answers
Question 34 answers
Question 35 answers
Correct When an organization is setting objectives, the best objectives that can be
set are:
Question 36 answers
Selected Answer: Correct within reach, but not easy reach
planning.
Question 37 answers
Question 38 answers
established by MBO.
Question 39 answers
Correct The first step in the planning process is:
Question 40 answers
Selected Answer: Correct state organizational objectives
OK

ASSESSMENT: EXAM 3
User Tsun Wing Tse
Name Exam 3
Status Completed
Instructions
Question 1 answers
Incorrect The primary mechanism managers use to activate plans is the organizing
function.
Question 2 answers
Correct Coordination involves encouraging the completion of individual portions of
a task in an appropriate, synchronized order.
Question 3 answers
Correct As market areas and work locations expand to create cumbersome physical
Question 4 answers
Selected Answer: Correct geographic departmentalization
Question 5 answers
Correct The final step in the organization process is to allocate resources and
directives for subtasks.
Question 6 answers
Incorrect ________ is the amount of time managers must spend developing
management system objectives and plans and integrating them with the activities of
their subordinates.
Question 7 answers
Incorrect What was Graicunas' main contribution to the fundamentals of organizing?
Question 8 answers
Question 9 answers
Correct Perhaps the best-known contributor to span of management literature was
made by Graicunas.
Question 10 answers
Incorrect The best rationale for modifying an existing organization is to increase:
Question 11 answers
Selected Answer: Incorrect revenues
Incorrect A change agent is an individual outside the organization who tries to modify
an existing organizational situation.
Question 12 answers
Correct In addition to change, some degree of stability is a prerequisite for
long-term organization success.
Question 13 answers
Question 14 answers
Question 15 answers
Question 16 answers
Question 17 answers
Incorrect Groups of employees formed by managers that go beyond the boundaries
and structure of traditional teams are:
Question 18 answers
Selected Answer: Incorrect virtual offices
Question 19 answers
Selected Answer: Incorrect when stress levels are extremely high
Correct ________ is a conflict management technique whereby managers simply
ignore the conflict.
Question 20 answers
Selected Answer: Correct Avoiding
Incorrect Which of the following is NOT an ability or potential that is evaluated for
participants in an assessment center?
Question 21 answers
Selected Answer: Incorrect energy
Question 22 answers
Incorrect Michael Eisner of Walt Disney Company is well known for the excellent
Question 23 answers
Correct The initial step in providing appropriate human resources is to conduct
recruitment.
Question 24 answers
group.
Question 25 answers
Incorrect Performance appraisal can be considered a one-time review of an
individual's past productivity.
Question 26 answers
Incorrect The most widely used external source of human resources is:
Question 27 answers
Selected Answer: Incorrect current employees
Question 28 answers
Correct Performance appraisals can best be described as:
Question 29 answers
Selected Answer: Correct a continuing activity that provides feedback to
organization members
job description.
Question 30 answers
Question 31 answers
Question 32 answers
Incorrect The roles that staff personnel perform include all of the following EXCEPT:
Question 33 answers
Selected Answer: Incorrect the advisory or counseling role
Question 34 answers
Incorrect If speedy decision-making is essential to an organization, the organization
should:
Question 35 answers
Selected Answer: Incorrect have a tall organizational structure
Correct Centralization refers to the situation in which a minimal number of job
Question 36 answers
Incorrect If speedy decision-making is essential, then centralization is recommended.
Question 37 answers
activity is:
Question 38 answers
Question 39 answers
Correct ________ usually minimizes the confusion that can result from
diversification by separating organizational resources by product and keeping
pertinent decision making close to the process.
Question 40 answers
OK

ASSESSMENT: EXAM 4
User Tsun Wing Tse
Name Exam 4
Status Completed
Instructions
Incorrect Once the problem that brought the problem-solving team together has been
Question 1 answers
Correct The stage of formal group development in which group members attempt to
Question 2 answers
Question 3 answers
Selected Answer: Incorrect acceptance
Question 4 answers
Correct A group qualifies as a team only if its members focus on helping one
another to accomplish organizational objectives.
Question 5 answers
Question 6 answers
Correct A group whose members influence one another toward the accomplishment
Question 7 answers
Question 8 answers
Question 9 answers
Question 10 answers
Incorrect Path-goal leadership theory suggests the primary activity of a leader should
be to make desirable and achievable rewards available to organization members who
attain organizational goals.
Question 11 answers
Incorrect The Tannenbaum and Schmidt Leadership Continuum centers around:
Question 12 answers
Selected Answer: Incorrect leaders organizing the activities of followers
Question 13 answers
Question 14 answers
decisions is the:
Question 15 answers
Incorrect Fiedler's work helps reinforce the concept that leaders are born and not
made, and that there is one best leadership style.
Question 16 answers
characteristics.
Question 17 answers
Question 18 answers
Correct According to the OSU studies, the behavior that reflects friendship, mutual
Question 19 answers
Question 20 answers
Incorrect Rewards that come directly from performing a task are:
Question 21 answers
Selected Answer: Incorrect extrinsic rewards
Correct An individual's early experiences will determine which of McClelland's
Question 22 answers
Correct The most fundamental motivation theory that begins with an individual
feeling a need is:
Question 23 answers
Selected Answer: Correct Needs-Goal Theory
Correct Motivation strength is determined by money.
Question 24 answers
Correct If someone feels underpaid, the Equity Theory of Motivation predicts a
decrease in output.
Question 25 answers
Question 26 answers
Incorrect Content theories of motivation:
Question 27 answers
Selected Answer: Incorrect can collectively be used to identify all human needs
Incorrect The correct order of Maslow's Hierarchy of Needs is:
Question 28 answers
Selected Answer: Incorrect physiological, social, esteem, security,
self-actualization
Incorrect The only real difference between Maslow and Alderfer is that Maslow
Question 29 answers
Correct A firm may be able to increase employee commitment and motivation by
simply developing a policy of attempting to hire from within the organization prior to
going to outside sources.
Question 30 answers
Incorrect The gossip grapevine tends to distort messages more than any other
grapevine pattern.
Question 31 answers
Incorrect Communication macrobarriers include all of the following EXCEPT:
Question 32 answers
Selected Answer: Incorrect the constant need to learn new concepts cuts down on
the time available for communication
Incorrect Successful communication refers to an interpersonal communication
situation in which the information the source intends to share with the destination, and
the meaning the destination derives from the transmitted message are the same.
Question 33 answers
Correct A serial transmission involves the transmission of information to employees
utilizing e-mail.
Question 34 answers
is known as:
Question 35 answers
Correct A message that has been transmitted from one person to another is called a
'signal.'
Question 36 answers
Correct One of the weaknesses of a serial transmission is that messages tend to
become more distorted as the length of the series increases.
Question 37 answers
Correct In order to try to minimize the microbarrier to communication known as
perception, managers should:
Question 38 answers
Selected Answer: Correct try to send messages with precise meanings
Question 39 answers
Correct In interpersonal communication, the destination's reaction to a message, is
known as:
Question 40 answers
Selected Answer: Correct feedback
OK

ASSESSMENT: EXAM 1
User Sau Fong Yip
Name Exam 1
Status Completed
Instructions
Question 1 answers
Question 2 answers
Correct The fact that individuals vary in terms of information to which they have
access is known as:
Question 3 answers
Selected Answer: Correct Information asymmetry
Correct ________ of new organizations are started by entrepreneurial teams.
Question 4 answers
Incorrect Angel investors help approximately 50,000 companies get off the ground
each year.
Question 5 answers
Question 6 answers
Question 7 answers
Question 8 answers
Question 9 answers
phase 1
Correct According to Lipson, a desirable and socially responsive approach to
Question 10 answers
Selected Answer: Correct ensures that social responsibility is the sole
responsibility of top management
Correct The social responsibility approach sees business as having primarily
societal goals.
Question 11 answers
Correct A code of ethics is an informal statement by the Human Resources Office
that acts as a guide for decision making.
Question 12 answers
Incorrect The one area that is arguably receiving the most attention in the area of
Question 13 answers
Incorrect Acting in such a way that the action taken under the circumstances could be
a universal law, or rule, of behavior would best define which of the following ethical
standards?
Question 14 answers
Selected Answer: Incorrect the golden rule
Question 15 answers
Correct Human skills involve the ability to apply specialized knowledge and
expertise to work-related techniques and procedures.
Question 16 answers
Incorrect Tom Peters believes that in the future women will continue to operate at a
Question 17 answers
controlling are:
Question 18 answers
Incorrect According to Peter Drucker, effective management is:
Question 19 answers
Selected Answer: Incorrect equally prevalent among all countries
Question 20 answers
Correct Organization members who are citizens of the country where the facility of
Question 21 answers
Selected Answer: Correct host-country nationals
boundaries is a/an:
Question 22 answers
Correct Recently, investments by foreign countries in the United States are growing
Question 23 answers
Correct The European Union is an example of an international market agreement.
Question 24 answers
following EXCEPT:
Question 25 answers
Selected Answer: Incorrect national markets varying greatly in population and
area
nationals are:
Question 26 answers
Correct The approach to cultural diversity that most closely parallels affirmative
action policies is:
Question 27 answers
Selected Answer: Correct the "righting-the-wrongs" approach
Correct Workforce diversity is a relatively new issue in the United States.
Question 28 answers
Correct Sexual harassment is defined as any unwanted touching of a sexual nature.
Question 29 answers
Correct To manage diversity effectively, managers need to be able to organize,
influence, and control, but do not need to be able to plan.
Question 30 answers
Question 31 answers
Correct The six key strategies raised by the Hudson Institute report for modern
managers suggest:
Question 32 answers
Selected Answer: Correct organizations need to become more inclusive
Question 33 answers
Question 34 answers
individually
Correct The management system is a closed system.
Question 35 answers
this task is:
Question 36 answers
Question 37 answers
Question 38 answers
Correct Which of the following researchers has made the greatest contribution to the
human relations movement?
Question 39 answers
Correct The Hawthorne Studies were named after the main researchers responsible
for the study.
Question 40 answers
OK

ASSESSMENT: EXAM 2
User Sau Fong Yip
Name Exam 2
Status Completed
Instructions
Question 1 answers
Correct If a company is actively attempting to lower production costs by using
formulation types?
Question 2 answers
Selected Answer: Correct cost leadership
Incorrect An organizational mission is useful because it helps define broad but
important job areas within an organization, and therefore specifies critical jobs that
must be accomplished.
Question 3 answers
and continuing.
Question 4 answers
Correct Typically, the level of management and the time spent planning are directly
related.
Question 5 answers
Incorrect Which of the following is NOT one of the five steps of strategy
management?
Question 6 answers
Question 7 answers
affairs.
Question 8 answers
Incorrect The commitment principle is a management guideline that advises
managers to totally commit themselves to strategic planning.
Question 9 answers
Correct Strategic implementation is the last step of the strategy management
process.
Question 10 answers
Question 11 answers
Correct An alternative that will not solve an existing problem or cannot be
implemented is:
Question 12 answers
Selected Answer: Correct irrelevant
Correct All of the following are advantages of group decision-making EXCEPT:
Question 13 answers
Selected Answer: Correct the ability to obtain groupthink
Question 14 answers
Question 15 answers
Question 16 answers
Question 17 answers
Incorrect The steps the decision-maker takes to be able to choose between
alternatives is:
Question 18 answers
Selected Answer: Incorrect the scientific method
effectively.
Question 19 answers
Question 20 answers
Incorrect They key forecast for organizations is the sales forecast.
Question 21 answers
Correct Which scheduling tool is normally used to schedule production inputs such
Question 22 answers
Selected Answer: Correct Gantt charts
Question 23 answers
Correct Planning in the areas of plant facilities and human resources is:
Question 24 answers
Selected Answer: Correct input planning
Question 25 answers
Question 26 answers
Question 27 answers
Question 28 answers
Selected Answer: Incorrect developing human resource programs
Question 29 answers
Question 30 answers
go is:
Question 31 answers
Question 32 answers
planning.
Question 33 answers
Correct The fundamental purpose of planning is to help the organization reach its
objectives.
Question 34 answers
Incorrect Long-term objectives constitute any target to be achieved in greater than
one year.
Question 35 answers
Correct Olive's company wants to provide the highest quality customer service in
Question 36 answers
Selected Answer: Correct an organizational purpose
Correct The fundamental purpose of planning is:
Question 37 answers
Selected Answer: Correct helping the organization reach its objectives
commitment.
Question 38 answers
Question 39 answers
activities
Correct A key factor necessary for a successful MBO program is that attainment of
Question 40 answers
OK
ASSESSMENT: EXAM 1
User Sau Fong Yip
Name Exam 1
Status Completed
Instructions
Question 1 answers
Question 2 answers
Correct The fact that individuals vary in terms of information to which they have
access is known as:
Question 3 answers
Selected Answer: Correct Information asymmetry
Question 4 answers
Incorrect Angel investors help approximately 50,000 companies get off the ground
each year.
Question 5 answers
Question 6 answers
Question 7 answers
Question 8 answers
Question 9 answers
phase 1
Correct According to Lipson, a desirable and socially responsive approach to
Question 10 answers
Selected Answer: Correct ensures that social responsibility is the sole
responsibility of top management
Correct The social responsibility approach sees business as having primarily
societal goals.
Question 11 answers
Correct A code of ethics is an informal statement by the Human Resources Office
that acts as a guide for decision making.
Question 12 answers
Incorrect The one area that is arguably receiving the most attention in the area of
Question 13 answers
Incorrect Acting in such a way that the action taken under the circumstances could be
a universal law, or rule, of behavior would best define which of the following ethical
standards?
Question 14 answers
Selected Answer: Incorrect the golden rule
Question 15 answers
Correct Human skills involve the ability to apply specialized knowledge and
expertise to work-related techniques and procedures.
Question 16 answers
Incorrect Tom Peters believes that in the future women will continue to operate at a
Question 17 answers
controlling are:
Question 18 answers
Incorrect According to Peter Drucker, effective management is:
Question 19 answers
Selected Answer: Incorrect equally prevalent among all countries
Question 20 answers
Correct Organization members who are citizens of the country where the facility of
Question 21 answers
boundaries is a/an:
Question 22 answers
Correct Recently, investments by foreign countries in the United States are growing
Question 23 answers
Correct The European Union is an example of an international market agreement.
Question 24 answers
following EXCEPT:
Question 25 answers
Selected Answer: Incorrect national markets varying greatly in population and
area
nationals are:
Question 26 answers
Correct The approach to cultural diversity that most closely parallels affirmative
action policies is:
Question 27 answers
Question 28 answers
Question 29 answers
Correct To manage diversity effectively, managers need to be able to organize,
influence, and control, but do not need to be able to plan.
Question 30 answers
Question 31 answers
Correct The six key strategies raised by the Hudson Institute report for modern
managers suggest:
Question 32 answers
Selected Answer: Correct organizations need to become more inclusive
Question 33 answers
Question 34 answers
individually
Question 35 answers
this task is:
Question 36 answers
Question 37 answers
Question 38 answers
Correct Which of the following researchers has made the greatest contribution to the
human relations movement?
Question 39 answers
Correct The Hawthorne Studies were named after the main researchers responsible
for the study.
Question 40 answers
OK

ASSESSMENT: EXAM 2
User Sau Fong Yip
Name Exam 2
Status Completed
Instructions
Question 1 answers
Correct If a company is actively attempting to lower production costs by using
formulation types?
Question 2 answers
Incorrect An organizational mission is useful because it helps define broad but
important job areas within an organization, and therefore specifies critical jobs that
must be accomplished.
Question 3 answers
and continuing.
Question 4 answers
Correct Typically, the level of management and the time spent planning are directly
related.
Question 5 answers
Incorrect Which of the following is NOT one of the five steps of strategy
management?
Question 6 answers
Question 7 answers
affairs.
Question 8 answers
Incorrect The commitment principle is a management guideline that advises
managers to totally commit themselves to strategic planning.
Question 9 answers
Correct Strategic implementation is the last step of the strategy management
process.
Question 10 answers
Question 11 answers
Correct An alternative that will not solve an existing problem or cannot be
implemented is:
Question 12 answers
Selected Answer: Correct irrelevant
Question 13 answers
Question 14 answers
Question 15 answers
Question 16 answers
Question 17 answers
Incorrect The steps the decision-maker takes to be able to choose between
alternatives is:
Question 18 answers
Selected Answer: Incorrect the scientific method
effectively.
Question 19 answers
Question 20 answers
Incorrect They key forecast for organizations is the sales forecast.
Question 21 answers
Correct Which scheduling tool is normally used to schedule production inputs such
Question 22 answers
Selected Answer: Correct Gantt charts
Question 23 answers
Question 24 answers
Question 25 answers
Question 26 answers
Question 27 answers
Question 28 answers
Selected Answer: Incorrect developing human resource programs
Question 29 answers
Question 30 answers
go is:
Question 31 answers
Question 32 answers
planning.
Question 33 answers
Correct The fundamental purpose of planning is to help the organization reach its
objectives.
Question 34 answers
Incorrect Long-term objectives constitute any target to be achieved in greater than
one year.
Question 35 answers
Correct Olive's company wants to provide the highest quality customer service in
Question 36 answers
Correct The fundamental purpose of planning is:
Question 37 answers
Selected Answer: Correct helping the organization reach its objectives
commitment.
Question 38 answers
Question 39 answers
activities
Correct A key factor necessary for a successful MBO program is that attainment of
Question 40 answers
OK

ASSESSMENT: EXAM 3
User Sau Fong Yip
Name Exam 3
Status Completed
Instructions
Correct ________ is the federal law that prohibits discrimination against individuals
Question 1 answers
Selected Answer: Correct ADA
Correct Vocational interest tests attempt to measure an individual's interest in
Question 2 answers
Correct Which of the following steps in the providing human resource process
follows training?
Question 3 answers
Correct The process of outlining who will follow whom in various organizational
Question 4 answers
Incorrect Job analysis is a process of obtaining all pertinent job facts, and produces
job descriptions and job specifications.
Question 5 answers
Incorrect Selection is choosing an individual to hire from all those who have been
recruited.
Question 6 answers
Incorrect Appraisals should emphasize how well the individual is doing the job, not
impressions of work habits.
Question 7 answers
Correct A survey of business people revealed half the respondents thought the
performance.
Question 8 answers
Correct Hiring employees from the competition has the tendency to reduce the:
Question 9 answers
Selected Answer: Correct training costs
Question 10 answers
Correct Which one of the following is NOT one of the four primary forces
Question 11 answers
Correct Organizing is the process of establishing orderly uses for all resources
Question 12 answers
Incorrect Perhaps the best-known contributor to span of management literature was
made by Graicunas.
Question 13 answers
Correct ________ is the degree to which workers' activities are difficult and
involved.
Question 14 answers
Selected Answer: Correct Complexity of functions
Correct Which of the following forces influencing the formal structure of an
organization would include the technology involved in performing the job and the
job's complexity?
Question 15 answers
Selected Answer: Correct forces in the task
relationships.
Question 16 answers
Correct Which of the following would be a factor that would have the tendency to
Question 17 answers
Incorrect A department is a unique group of resources established by management to
Question 18 answers
Question 19 answers
organization chart.
Question 20 answers
Correct Perhaps the most overlooked skill of successful change agents is the ability
Question 21 answers
Correct Virtual training is a training process that goes beyond the boundaries and
structure of traditional training.
Question 22 answers
Question 23 answers
Selected Answer: Incorrect Contribute to individual satisfaction and social
well-being
Correct ________ is a technique for managing conflict in which managers use
Question 24 answers
Question 25 answers
Correct ________ change emphasizes increasing organizational effectiveness by
changing controls that influence organizational members during the performance of
their jobs.
Question 26 answers
Question 27 answers
change very slowly.
Question 28 answers
Incorrect Which of the following is NOT a commonly voiced weakness in OD
efforts?
Question 29 answers
Selected Answer: Incorrect The effectiveness of an OD program is difficult to
evaluate
Correct Estimates put the cost of stress-related problems in the United States
economy at ________ per year.
Question 30 answers
Question 31 answers
Question 32 answers
Correct The most fundamental authority consisting of the right to make decisions
and to give orders concerning the production, sales, or finance-related behavior of
subordinates is called:
Question 33 answers
Question 34 answers
authority.
Question 35 answers
Correct The manager who guides and directs the execution of a function through the
Question 36 answers
Correct Two individuals have failed to call one of our accounts due to a belief that it
Question 37 answers
Selected Answer: Correct responsibility gap
Question 38 answers
Correct Both overlapping responsibility and responsibility gaps should be used
Question 39 answers
Question 40 answers
OK

ASSESSMENT: EXAM 4
User Sau Fong Yip
Name Exam 4
Status Completed
Instructions
Correct In Likert's Management System, which management style can be
categorized by a lack of confidence or trust in subordinates, with the bulk of all
decision-making being done at the top of the organization?
Question 1 answers
Incorrect An individual's early experiences will determine which of McClelland's
Question 2 answers
Correct Motivation theories that emphasize how individuals are motivated are:
Question 3 answers
Selected Answer: Correct process theories
Question 4 answers
Correct Managers should look upon Maslow's Hierarchy of Needs more as a
subjective statement rather than an objective statement of human needs.
Question 5 answers
behavior is:
Question 6 answers
Correct Activities based on Theory Y assumptions are more apt to motivate
Question 7 answers
Question 8 answers
Selected Answer: Correct physiological, security, social, esteem,
self-actualization
Incorrect The difference between needs-goal theory and Vroom's Expectancy Theory
Question 9 answers
Selected Answer: Incorrect separates motivators into intrinsic and extrinsic
rewards
Question 10 answers
development.
Question 11 answers
Correct Which of the following is the most accurate statement?
Question 12 answers
Selected Answer: Correct self-managed teams are generally cross-functional
Correct A work team composed of people from different functional areas of the
organization who are all focused on a specified objectives is a:
Question 13 answers
Selected Answer: Correct cross-functional team
Incorrect The stage of formal group development in which group members attempt to
Question 14 answers
Correct Sociogram analysis can give manager specific and useful suggestions about
Question 15 answers
Question 16 answers
Correct Formal groups that handle routine activities and are outlined on an
Question 17 answers
Selected Answer: Correct command groups
Question 18 answers
Question 19 answers
Correct Which stage of team development is characterized by a focus on solving
Question 20 answers
Question 21 answers
Incorrect One strategy for encouraging formal organizational communication is to
ensure that all organization members have free access to formal communication
channels.
Question 22 answers
Question 23 answers
listening?
Question 24 answers
communication.
Question 25 answers
known as the:
Question 26 answers
encode thoughts.
Question 27 answers
Correct The three types of formal organizational communication are downward,
upward, and around.
Question 28 answers
Question 29 answers
Question 30 answers
Correct Leaders who identify inappropriate behavior in followers and suggest how
they might correct that behavior fall into the category of:
Question 31 answers
Selected Answer: Correct coaching leaders
Question 32 answers
Incorrect According to the OSU studies, the behavior that reflects friendship, mutual
Question 33 answers
Selected Answer: Incorrect structure behavior
Incorrect The Vroom-Yetton-Jago Model suggests leaders should match one of five
decision-making styles to a situation, dependent upon the results of following a
decision tree.
Question 34 answers
Correct The Tannenbaum and Schmidt Leadership Continuum centers around:
Question 35 answers
Selected Answer: Correct leaders making decisions
Question 36 answers
Selected Answer: Correct the manager makes the decision and announces it to
the subordinates
Question 37 answers
Incorrect Boss-centered leadership behaviors are more autocratic, and
subordinate-centered leader behaviors are more democratic.
Question 38 answers
Question 39 answers
Incorrect Path-goal leadership theory suggests the primary activity of a leader should
be to make desirable and achievable rewards available to organization members who
attain organizational goals.
Question 40 answers
OK

ASSESSMENT: EXAM 5
User Sau Fong Yip
Name Exam 5
Status Completed
Instructions
Correct When using ratio analysis, it is important to look at and analyze each ratio
individually.
Question 1 answers
Question 2 answers
Correct Computer-aided engineering is a technique that employs computers to plan
and program equipment used in the production and inspection of manufactured items.
Question 3 answers
Correct Scheduling, sequencing, routing, dispatching, and expediting are all:
Question 4 answers
Selected Answer: Correct shop-floor activities
Question 5 answers
Selected Answer: Correct construct smaller and more specialized plants that
focus on a few tasks
Correct Efficiency is doing the right things.
Question 6 answers
Correct Quality improvement efforts generally lower productivity.
Question 7 answers
Correct A process is a particular linking of organizational components that
facilitates carrying out a system.
Question 8 answers
Question 9 answers
Correct Quality assurance is:
Question 10 answers
Selected Answer: Correct a broad group of activities aimed at achieving quality
Incorrect The value of information is defined in terms of the benefit that can accrue to
the organization through its use.
Question 11 answers
following, EXCEPT:
Question 12 answers
or unit
Incorrect The process of developing information begins with gathering some type of
Question 13 answers
information?
Question 14 answers
Incorrect The best way a manager can increase total power is to increase:
Question 15 answers
Selected Answer: Incorrect positional power
Incorrect ________ decisions relate to ensuring that specific organizational tasks are
Question 16 answers
Selected Answer: Incorrect Tactical control
Question 17 answers
Question 18 answers
Correct The systematic effort to compare performance to predetermined standards
in order to determine whether performance is in line with those standards, or needs to
be corrected, is:
Question 19 answers
Correct The typical Information System is an informally established organizational
network.
Question 20 answers
Correct ________ are objects that have meanings beyond the intrinsic content.
Question 21 answers
Selected Answer: Correct Organization symbols
Question 22 answers
Question 23 answers
Correct The ________ dimension of organization culture is a facet of organization
services produced.
Question 24 answers
Selected Answer: Correct Customer
Question 25 answers
Question 26 answers
services produced.
Question 27 answers
Question 28 answers
Correct Organizational culture is frequently established by the manager in a
relatively quick fashion.
Question 29 answers
Correct ________ culture is an organizational culture characterized by a strong
Question 30 answers
Selected Answer: Correct Clan
Correct TQM stands for:
Question 31 answers
Selected Answer: Correct total quality management
Correct The name most closely attached to the reengineering approach is:
Question 32 answers
Selected Answer: Correct Michael Hammer
Correct A positive image helps a firm recruit new employees and attract new
customers, but has no effect on its ability to obtain loans from financial institutions.
Question 33 answers
Incorrect Work groups that are composed of people from different backgrounds tend
to be more creative than groups composed of people from similar backgrounds.
Question 34 answers
Correct Creative thinking determines how flexibly and imaginatively individuals
approach problems.
Question 35 answers
Incorrect An organization that can turn ideas into tangible benefit, but lacks good
Question 36 answers
Selected Answer: Incorrect cannot determine from the information given
Correct Creativity involves seeing issues from different angles and breaking away
Question 37 answers
Incorrect In the ________ approach, management asks, "If we were to start over
Question 38 answers
Selected Answer: Incorrect creative
Question 39 answers
Question 40 answers
OK
User Wing Chi Cheng
Name Exam 5
Status Completed
Instructions
Correct The power derived from a manager's relationship with others is:
Question 1 answers
Correct The typical Information System is an informally established organizational network.
Question 2 answers
Correct The process of making things happen as planned is called leading.
Question 3 answers

Correct Successful managers pinpoint all important areas of organizational performance and:
Question 4 answers
Incorrect Generally, information needed for ________ is detailed, current, well-defined, and
largely internal.
Question 5 answers
Correct For top managers, the most appropriate information is information about the production
of goods, supply budgets, estimates of resource requirements, and the movement and storage of
materials.
Question 6 answers
Correct Operating plans and policies would be appropriate information for a ________.
Question 7 answers
Selected Answer: Correct First line manager
Correct The only meaningful organizational standards are profitability standards.
Question 8 answers

Correct A manager can increase his or her personal power by developing a sense of obligation
toward the manager.
Question 9 answers
Question 10 answers
Incorrect Statistical quality control is a much broader concept than quality assurance.
Question 11 answers
Correct Deming believes if you want good quality, you hire many inspectors to ensure the
operation is producing at the desired quality level.
Question 12 answers
Correct More than ________ of the expenditures of a typical manufacturing company are for
the procurement of materials.
Question 13 answers
Correct The first step in making sound strategic capacity decisions is to compare future capacity
needs and available capacity to determine whether capacity must be increased or decreased.
Question 14 answers
Correct When using ratio analysis, it is important to look at and analyze each ratio individually.
Question 15 answers
Correct One of the goals of new automation is to:
Question 16 answers
Selected Answer: Correct improve productivity
Correct Deming's flow diagram for improving product quality has a clear beginning and ending
point.
Question 17 answers
Correct Product strategy is an operational plan of action outlining which goods and services an
organization will produce and market.
Question 18 answers
Correct Quality is defined by:

Question 19 answers
Selected Answer: Correct customers
Correct Quality assurance is an operations process involving a broad group of activities that are
aimed at achieving the organization's quality objectives.
Question 20 answers
Correct The first step of the incremental improvement approach to quality improvement is:
Question 21 answers
Question 22 answers
Correct Which of the following typically does NOT result from offering high-quality goods and
services to the marketplace?
Question 23 answers
Selected Answer: Correct no effect on product liability costs
Correct Which of the following is NOT a characteristic of a creative person?
Question 24 answers
Selected Answer: Correct extroverted
Correct Work groups that are composed of people from different backgrounds tend to be more
creative than groups composed of people from similar backgrounds.
Question 25 answers
Correct When time pressure is high, creative thinking is more likely when:
Question 26 answers
Selected Answer: Correct people feel they are on a mission
Correct Phillip Crosby's work in the area of quality is based on statistical quality controls.
Question 27 answers
Correct An organization must be creative in order to be innovative.
Question 28 answers
Correct Identifying job candidates who are creative and hiring them is one of the most easily
Question 29 answers

Incorrect Making an idea practical takes place in the ________ step of the innovation process.
Question 30 answers
Selected Answer: Incorrect monitoring
Correct Market culture is an organizational culture that reflects values that emphasize stability
and control along with an external focus.
Question 31 answers
Correct Which of the following is the final step of the organization socialization process?
Question 32 answers
Correct Market culture is an organizational culture characterized by an internal focus, and is

utilized primarily in not for profit institutions.
Question 33 answers
Correct A(n) ________ is a dimension of an organization that helps to describe and reinforce
the culture, or beliefs and norms in which an artifact exists.
Question 34 answers

Correct ________ is an organizational culture that reflects value that emphasizes stability and
control along with an external focus.
Question 35 answers
Selected Answer: Correct Market
Correct The ________ dimension of organization culture is a component of organization culture

that encourages the existence of basic human differences among organization members.
Question 36 answers
Correct One of the most famous myths in business history centers on:
Question 37 answers
Selected Answer: Correct The Chrysler Corporation
Incorrect Which of the following is NOT an activity that a manager can take to promote the
hierarchy culture?
Question 38 answers
Selected Answer: Incorrect Establish a monitoring system that shows how well employees
are performing jobs
Question 39 answers
Selected Answer: Incorrect Innovation

Correct Which of the following is NOT a type of culture described in the text?
Question 40 answers
Selected Answer: Correct Diverse
OK

User Wing Chi Cheng
Name Exam 3
Status Completed
Instructions
Correct The Equal Employment Opportunity Act of 1964 created the Equal Employment
Opportunity Commission.
Question 1 answers
Correct Which of the following would generally NOT be included in a job description?
Question 2 answers
Selected Answer: Correct responsibilities
Correct Selection is dependent upon effective:
Question 3 answers
Correct The process of outlining who will follow whom in various organizational positions is
called career planning.
Question 4 answers
Correct A survey of business people revealed half the respondents thought the training
programs being conducted were not positively impacting their salespersons' performance.
Question 5 answers
Question 6 answers
Correct Managers should follow affirmative action guidelines primarily because:
Question 7 answers
Selected Answer: Correct the overall workforce is becoming more diverse in its makeup
Correct A job description is a technique commonly used to gain an understanding of what a task
entails and the type of individual who should be hired to perform that task.
Question 8 answers
Correct One of the advantages of programmed learning is that it provides ample opportunity to
Question 9 answers
Question 10 answers
Selected Answer: Correct increase the productivity of employees by influencing their

behavior
Question 11 answers
Question 12 answers
Correct When staff personnel are seen to be suppliers and line personnel as customers, staff
Question 13 answers
Selected Answer: Correct the service role
authority.
Question 14 answers
Correct All of the following are guidelines for making effective delegation EXCEPT:
Question 15 answers
Selected Answer: Correct closely supervise employees as they pursue delegated tasks
Correct The right to perform or command is:
Question 16 answers
Question 17 answers

Correct The manager who is directly responsible for executing a function has:
Question 18 answers
Selected Answer: Correct operating responsibility
Correct Centralization refers to the situation in which a minimal number of job activities and a
minimal amount of authority are delegated to subordinates.
Question 19 answers
Incorrect Line authority is the right to make decisions and to give orders concerning the
production, sales, or finance-related behavior of subordinates.
Question 20 answers
Correct Stress is seldom significantly reduced until the stressor has been coped with or
withdrawn from the environment.
Question 21 answers
EXCEPT:
Question 22 answers

Question 23 answers
Selected Answer: Incorrect when stress levels are either extremely high or extremely low
Correct Having management express a positive attitude toward change can reduce stress.
Question 24 answers

Question 25 answers
Correct The ideal managerial style, as described by the managerial grid, is the:
Question 26 answers
Selected Answer: Correct 9,9 position
Correct The managerial grid is based on the premise that concern for people and concern for
technology are two primary attitudes that influence management style.
Question 27 answers

Incorrect Which of the following is NOT a commonly voiced weakness in OD efforts?
Question 28 answers
Selected Answer: Incorrect The effectiveness of an OD program is difficult to evaluate
Correct According to Hellriegel and Slocum's model, which of the following combinations
would most likely lead to high survival and growth?
Question 29 answers
Selected Answer: Correct high stability and high adaptability
Correct A certain amount of stress among employees is generally considered to be

advantageous for the organization because it tends to increase production.
Question 30 answers
Correct When an organization manufactures many different types of products, and it has
Question 31 answers
Correct The primary mechanism managers use to activate plans is the organizing function.
Question 32 answers

Question 33 answers
Selected Answer: Incorrect geographic
Question 34 answers
Correct A department is a unique group of resources established by management to perform

some organizational task.
Question 35 answers
Correct Division of labor is the assignment of various portions of a particular task among a
number of organization members.
Question 36 answers
Question 37 answers

have only one boss.
Question 38 answers
Correct A company's informal structure is represented primarily by the organizational chart.
Question 39 answers
Question 40 answers
OK

User Kit Yu Tam
Name Exam 1
Status Completed
Instructions
Question 1 answers
Selected Answer: Correct the performance of management activities across national

borders
Correct When management is considering the problem of how to compare profits generated by
organizational units located in different countries, it is practicing:
Question 2 answers
Correct Recently, investments by foreign countries in the United States are growing more
rapidly than U.S. investments in foreign countries.
Question 3 answers

operations.
Question 4 answers

Correct Repatriation is the process of ensuring the adjustment of a worker to a foreign country.
Question 5 answers
Question 6 answers
Question 7 answers
Correct According to Fayol, the notion that workers should receive orders from only one
manager is known as:
Question 8 answers
Correct According to L. Thomas Hopkins, all of the following are important guidelines for
Question 9 answers

individually
Correct The primary limitation of the Classical Approach is that:
Question 10 answers
Selected Answer: Correct it does not adequately emphasize human variables
Correct An organization that does well in creating, acquiring, and transferring knowledge, and
in modifying behavior to reflect new knowledge represents the traditional management paradigm.
Question 11 answers
Incorrect The primary investigation tool of Frank and Lillian Gilbreth was:
Question 12 answers
Selected Answer: Incorrect Comparative Analysis
Correct The classical approach to management can be divided into a lower-level analysis and an
upper-level analysis.
Question 13 answers
Correct Hal works for a large industrial organization and one of his primary tasks is production
scheduling. A very useful management approach that could assist Hal in this task is:
Question 14 answers

societal goals.
Question 15 answers

Question 16 answers
Correct A major argument against business performing socially responsible activities is that:
Question 17 answers
Selected Answer: Correct it violates profit maximization
Correct The problem with ethics and business is that there is an inevitable conflict between
ethical practices and making a profit.
Question 18 answers
Correct Irrespective of which argument or combination of arguments particular managers

legally required.
Question 19 answers

management.
Question 20 answers
Correct The social responsibility approach sees business as having primarily societal goals.
Question 21 answers
Correct Effective managers should assume the responsibility of assisting their subordinates in
career development.
Question 22 answers
Incorrect Men and women make up roughly the same proportion of the workforce, but men hold
a disproportionate number of higher-paying jobs.
Question 23 answers
Correct A manager who wastes resources to achieve organizational goals may be effective but
inefficient.
Question 24 answers
Incorrect Managerial effectiveness is measured by the extent to which the manager achieves
organizational goals.
Question 25 answers
Correct According to the concept of the Universality of Management:
Question 26 answers
Selected Answer: Correct both A and B
products.
Question 27 answers
Correct ________ occurs when firms develop new culture, processes, or structures to support
Question 28 answers
Selected Answer: Correct Sustained regeneration
Correct Which of the following is NOT a determinant of opportunity identification?
Question 29 answers
Selected Answer: Correct Planned serendipity
Question 30 answers
Correct Most entrepreneurs completely fund operations with their own money or credit cards.
Question 31 answers
Correct Citibank providing services in China is an example of which type of opportunity?
Question 32 answers
Selected Answer: Correct New geographical markets
1998-2000.
Question 33 answers
Question 34 answers

Correct Affirmative action programs are designed to provide barriers for underutilized or
disadvantaged individuals.
Question 35 answers
Correct The term "majority group" always refers to the group with a numerical majority.
Question 36 answers
Question 37 answers
Correct Which of the following is one of Sonnenfeld's findings concerning older workers?
Question 38 answers
Selected Answer: Correct many are high performers
Question 39 answers
Correct That group of people in an organization who hold most of the decision-making
positions are the:
Question 40 answers
Selected Answer: Correct majority group
OK

User Kit Yu Tam
Name Exam 2
Status Completed
Instructions
Correct In a PERT network, the sequence of events and activities requiring the longest period of
time to complete is the:
Question 1 answers
Selected Answer: Correct critical path

Question 2 answers
Incorrect A rule is a standing plan that designates specific required action.
Question 3 answers
Correct The next step in the human resource planning process, after taking a human resource
inventory, is determining net human resource requirements.
Question 4 answers
Correct If, when selecting a site for a new plant, you were interested in what competitive
situation exists at the site, you would most likely be concerned with which of the following areas:
Question 5 answers
Selected Answer: Correct profit
Question 6 answers
Incorrect The critical path of a PERT network is the sequence of events and activities that
requires the shortest period of time to complete.
Question 7 answers
Incorrect Which of the following is a standing plan that outlines a series of related actions that
Question 8 answers
Selected Answer: Incorrect guideline
over again.
Question 9 answers
Question 10 answers
Correct If a manager uses consensus, he or she needs to understand the group may not be able
to arrive at a decision without the manager's assistance.
Question 11 answers
Correct Decision-makers who feel they are commodities and are only as valuable as the
Question 12 answers
Selected Answer: Correct market-oriented
Question 13 answers
Correct Decision-makers characterized by the desire to preserve the status quo as much as
possible can be classified as having a hoarding orientation.
Question 14 answers
Question 15 answers
Question 16 answers
Incorrect All of the following are advantages of group decision-making EXCEPT:
Question 17 answers
Selected Answer: Incorrect more time is required to make the decision

Correct Decisions are normally categorized as:
Question 18 answers
Selected Answer: Correct programmed or nonprogrammed
Question 19 answers
Correct Assume a manager has assigned the authority to make a decision to a group and has
Question 20 answers
Selected Answer: Correct offer assistance to the group in making the decision
MBO.
Question 21 answers
Correct The final responsibility for organizational planning rests with:
Question 22 answers
Selected Answer: Correct top management

Correct Managers should establish objectives for employees that are in easy reach.
Question 23 answers
Correct Which of the following is NOT an important qualification of planners?
Question 24 answers
Selected Answer: Correct they must have technical skills but not the other managerial
skills
Question 25 answers
Correct Of the following steps in the planning process, which should precede the others?
Question 26 answers
Selected Answer: Correct list alternative ways of reaching objectives
Question 27 answers
Question 28 answers
Incorrect Olive's company wants to provide the highest quality customer service in the jewelry
Question 29 answers
Selected Answer: Incorrect an organizational objective
Correct Deciding on the objectives of the organization is one of the most important actions
managers take.
Question 30 answers
Question 31 answers
Correct Which of the following statements accurately reflects the relationship between mission
and objectives?
Question 32 answers
Selected Answer: Correct the objectives reflect and flow naturally from the mission
Incorrect An SBU with a high market share and a high market growth rate is a:
Question 33 answers
Selected Answer: Incorrect cash cow
Correct An organizational mission is useful because it helps define broad but important job
areas within an organization, and therefore specifies critical jobs that must be accomplished.
Question 34 answers
Correct If a company is actively attempting to lower production costs by using technology like
robots, they are most likely using which of the following strategy formulation types?
Question 35 answers
Correct The ________ component is the part of the general environment related to government
affairs.
Question 36 answers
Selected Answer: Correct Political
Correct Porter's model emphasizes:
Question 37 answers
Selected Answer: Correct competitive forces in an industry
Question 38 answers

Correct The relative degrees of worth that society places on the way in which it functions and
exists are:
Question 39 answers
Selected Answer: Correct social values
Question 40 answers
OK

User Kit Yu Tam
Name Exam 4
Status Completed
Instructions
Correct According to McClelland, for some business people, the need to achieve may be more
motivating than profits.
Question 1 answers
Correct The Needs-Goals Theory of Motivation is more complex than the Vroom Expectancy
Theory.
Question 2 answers
Correct Which theory basically proposes managers can be successful with any set of
Question 3 answers
Selected Answer: Correct Theory Z
Correct Perhaps the most complete description of the motivation process can be found in the:
Question 4 answers
Selected Answer: Correct Porter-Lawler Theory of Motivation
Question 5 answers
Correct Which theory is a set of essentially positive assumptions about human nature?
Question 6 answers
Correct According to the Needs-Goal Theory of Motivation, motivation begins with an

individual feeling a need.
Question 7 answers
Incorrect XYZ Company offers its employees the opportunity to buy shares of company stock as
a way to motivate them to boost production. This kind of program is called:
Question 8 answers
Selected Answer: Incorrect an individual retirement account (IRA)
Incorrect Which of the following is NOT a disadvantage of using flextime programs?
Question 9 answers
Selected Answer: Incorrect Difficulty in planning work schedules
Correct Which of the following motivation theories focuses on the personal and natural
development of people to explain human needs?
Question 10 answers
Selected Answer: Correct Argyris' Maturity-Immaturity Continuum
Question 11 answers

Correct Under which of the following conditions would Fiedler say a considerate leader would
be most effective?
Question 12 answers
Selected Answer: Correct good leader-member relations, weak task structure, and weak
Correct According to the contingency theory of leadership, ________ is the degree to which the
goals and other situational factors are outlined clearly.
Question 13 answers
Correct According to Path-Goal Theory, which of the following is NOT a primary type of
leadership behavior?
Question 14 answers
Selected Answer: Correct Persuasive
Question 15 answers

Question 16 answers
Correct ________ is leader behavior that focuses primarily on subordinates as people.
Question 17 answers
Question 18 answers
Question 19 answers
Correct Fiedler's work helps reinforce the concept that leaders are born and not made, and that
there is one best leadership style.
Question 20 answers
Correct Which of the following is NOT one of the ten commandments of good listening?
Question 21 answers
Correct Managers can use grapevines advantageously to maximize information flow to

employees.
Question 22 answers
grapevine.
Question 23 answers
Selected Answer: Incorrect gossip
Correct Controlling is the process of guiding the activities of organizational members in

appropriate directions.
Question 24 answers
Question 25 answers
Correct One of the most important, most difficult, and most neglected skills in communication
is:
Question 26 answers
Selected Answer: Correct listening
Correct With the gossip grapevine, one individual typically informs everyone else on the
grapevine.
Question 27 answers
Correct Downward organizational communication relates primarily to the direction and control
of employees.
Question 28 answers
Correct Which of the following is the first and last of the ten commandments for good
listening?
Question 29 answers
Selected Answer: Correct stop talking
Correct In the influencing subsystem, which of the following factors is interrelated to leading?
Question 30 answers
Selected Answer: Correct leading, motivating and considering groups are all interrelated
Correct Which stage of team development is characterized by a focus on solving organizational

problems and meeting assigned challenges?
Question 31 answers
Question 32 answers
Correct The stage in team development characterized by the members focusing on solving
organizational problems and meeting assigned challenges is the performing stage.
Question 33 answers
Correct Which stage of team development is characterized by conflict and disagreement as team
members try to clarify their individual roles and challenge the way the team functions?
Question 34 answers
Correct The stage of formal group development in which group members attempt to maximize
the group's success by matching individual abilities with group activities by assisting one another is
the group control stage.
Question 35 answers

Correct The larger the organization, the less the probability committees will be used on a
regular basis.
Question 36 answers
Correct The acceptance stage is the first stage of formal group development and is where
members often mistrust one another initially.
Question 37 answers
Correct A group qualifies as a team only if its members focus on helping one another to
accomplish organizational objectives.
Question 38 answers
Correct Supervisors that communicate and coordinate activities among various formal groups
are:
Question 39 answers
development.
Question 40 answers

OK

User Kit Yu Tam
Name Exam 5
Status Completed
Instructions
Question 1 answers
Selected Answer: Correct construct smaller and more specialized plants that focus on a few
tasks
Correct Excess capacity provides an excellent basis for minimizing operating costs and
maximizing profits.
Question 2 answers
Correct Zero-base budgeting requires managers to justify their entire budget request in detail,
rather than simply refer to budget amounts established in previous years.
Question 3 answers
Question 4 answers
Correct Quality circles are considered to be a "step beyond" work teams in assuring quality.
Question 5 answers

Question 6 answers
Correct A cost control and reduction technique that examines all the parts, materials, and
functions of an operation is:
Question 7 answers
Correct Capacity strategy is a plan of action aimed at providing the organization with the right
facilities to produce the needed output at the right time.
Question 8 answers
Correct Cost control is broad control aimed at keeping organizational costs at planned levels.
Question 9 answers
Correct An operational plan of action that provides the organization with a competitive location
for its headquarters, manufacturing, services, and distribution activities is a:
Question 10 answers
culture?
Question 11 answers
Correct ________ culture is an organizational culture characterized by an internal focus along

with an emphasis on stability and control.
Question 12 answers
Selected Answer: Correct Hierarchy
Correct The ________ dimension of organization culture is a facet of organization culture that
focuses on catering to the needs of those individuals who buy goods and services produced.
Question 13 answers
Correct Rewarding people for engaging in behavior that reflects important organization culture
values is critical to increasing the probability of organizational success.
Question 14 answers
Correct Which of the following is NOT a function of organizational culture?
Question 15 answers
Selected Answer: Correct It guarantees self-management
Correct A(n) ________ is a popular belief or story that has become associated with a person or
institution that is considered to illustrate an organization culture idea.
Question 16 answers
Correct Adhocracy culture is an organizational culture characterized by a strong internal focus

with a high degree of flexibility and discretion.
Question 17 answers
Correct Managing organization culture normally begins by establishing a vision of what the
culture of an organization should be.
Question 18 answers
Correct The ________ dimension of organization culture is an element of organization culture

that focuses on making sure that a product, in the opinion of the customer, does what it is supposed
to do.
Question 19 answers
Correct Recruiting new employees is the first step of an organization socialization process.
Question 20 answers
Question 21 answers
Correct Data about environmental trends is appropriate information for top management.
Question 22 answers
Question 23 answers
Correct Authority is the extent to which an individual is able to influence others so they respond
to orders.
Question 24 answers
Correct Standards that focus on the assistance the organization provides to the local community
are:
Question 25 answers
Selected Answer: Correct Social responsibility standards
Question 26 answers
Question 27 answers
Correct After you compare measurement to a standard, you need to modify the performance
level to be in line with the standard.
Question 28 answers

Correct The value of information is defined in terms of the benefit that can accrue to the
organization through its use.
Question 29 answers
Question 30 answers
Question 31 answers
Selected Answer: Correct inventing, developing, diffusing, integrating, monitoring
Correct The most prestigious international award for quality is the Malcolm Baldridge Award.
Question 32 answers
Correct Which of the following is NOT a characteristic of a creative person?
Question 33 answers
Selected Answer: Correct extroverted
Correct Inventions normally fall into all but one of the following categories. Which one?
Question 34 answers
Selected Answer: Correct human
Question 35 answers
Correct In the Integrating step of the innovation process, the invention is established as a
Question 36 answers
Incorrect The most widely known award for quality in the U. S. is the ________ Award.
Question 37 answers
Selected Answer: Incorrect Continuous Improvement
Question 38 answers
Incorrect According to Deming, the primary responsibility for achieving product quality lies
with:
Question 39 answers
Selected Answer: Incorrect the Board of Directors of the firm
Correct Under the TQM concept, organization members do not work both individually and
collectively to maintain the quality of products being offered to the marketplace.
Question 40 answers
OK

User Ying Yue Yau Choi
Name Exam 1
Status Completed
Instructions
Question 1 answers

Incorrect The age segment that will be growing fastest from 2002 to 2012 is:
Question 2 answers
Selected Answer: Incorrect middle-aged persons
Incorrect Studies that track individuals' careers over the long term conclude that a peak in
performance occurs about age 45 to 50.
Question 3 answers
looking for work.
Question 4 answers
Question 5 answers
Correct Minorities as well as women often face a "glass ceiling" limiting their potential
advancement.
Question 6 answers
Question 7 answers
Question 8 answers
Correct When every organization member understands his or her own job and how the jobs fit
together to provide final products to the customer, Senge would characterize that as:
Question 9 answers
Selected Answer: Correct systems thinking
Correct The ultimate objective of the human relations movement is to:
Question 10 answers
Selected Answer: Correct enhance organizational success by building appropriate

relationships
Correct The primary investigative tool used in the Gilbreths' research was motion study.
Question 11 answers
Question 12 answers
Question 13 answers
Incorrect The primary investigation tool of Frank and Lillian Gilbreth was:
Question 14 answers
Selected Answer: Incorrect Time study
Correct The philosophy that you should act in a way you would expect others to act toward you
is known as the utilitarian principle.
Question 15 answers

management.
Question 16 answers
Incorrect In the third phase of converting social responsibility policy into action, division
management should commit resources and modify procedures.
Question 17 answers
Question 18 answers
Correct The degree of effectiveness and efficiency an organization displays in pursuing its
social responsibilities is:
Question 19 answers
Selected Answer: Correct social responsiveness
Correct All of the following are propositions for the Davis Model of Corporate Social
Question 20 answers
Selected Answer: Correct business shall operate as a one-way system
Question 21 answers
Correct Tom Peters believes that in the future women will continue to operate at a considerable
disadvantage to men in management situations.
Question 22 answers
Question 23 answers
Correct When a manager is reaching organizational goals but wasting resources in the process,
Question 24 answers
Incorrect Organizational resources are combined, used, and transformed into which of the
Question 25 answers
Selected Answer: Incorrect production resources
Correct According to the concept of the Universality of Management:
Question 26 answers
Question 27 answers

Question 28 answers
services.
Question 29 answers
Question 30 answers
Correct The United States, Mexico, and Canada are all members of the North American Free
Question 31 answers
Selected Answer: Correct an international market agreement
Incorrect The host company is the company investing in international operations.
Question 32 answers
Question 33 answers
Question 34 answers
Correct The most fundamental difference between commercial and social entrepreneurship
involves the entrepreneur's mission and statement.
Question 35 answers
Correct ________ is the first step of the entrepreneurial process.
Question 36 answers
Selected Answer: Correct Opportunity identification
Question 37 answers

year.
Question 38 answers
Correct With respect to corporate entrepreneurship, sustained regeneration occurs when firms
develop new culture, processes, or structures to support new product innovations.
Question 39 answers
Question 40 answers
OK

Name Exam 2
Status Completed
Instructions
Question 1 answers
Correct At which stage of the product life cycle do competitors enter the market, although sales
are climbing at a slower rate than before?
Question 2 answers
Correct A sales forecasting method that predicts future sales levels by analyzing the historical
Question 3 answers
Question 4 answers
Question 5 answers
Question 6 answers
Question 7 answers
Question 8 answers
Correct When nearly everyone who wants the product has it, and sales are due to replacing a
worn-out product, the product is in which life-cycle stage?
Question 9 answers
Correct A product life cycle is the five stages through which most products and services pass,
including: (1) introduction, (2) growth, (3) maturity, (4) stagnation, and (5) decline.
Question 10 answers
Question 11 answers
Correct Expected value equals the income that an alternative would produce times the
probability of producing that income.
Question 12 answers
Question 13 answers
Correct If the potential income from a particular project was $150,000 and the probability of
attaining that income was 5%, the expected value would be $750,000.
Question 14 answers
Correct In general, there is an indirect relationship between the scope of a decision and the level
Question 15 answers
Incorrect ________ refers to the departure from rational theory that produces suboptimal
decisions.
Question 16 answers
Selected Answer: Incorrect Intuition
Correct Implementation of the chosen alternative is the final step in the decision-making
process.
Question 17 answers
Incorrect In a consensus decision, how many people must agree on the decision?
Question 18 answers
Selected Answer: Incorrect a simple majority
Question 19 answers
Correct The more similar the members of a group are, the more likely the group is to come up
Question 20 answers
Correct Of the four primary management functions organizing usually precedes planning.
Question 21 answers
Correct Planning is only important for large profit-seeking organizations.
Question 22 answers
Correct The fundamental purpose of planning is to help the organization reach its objectives.
Question 23 answers
Question 24 answers
Correct The process of determining how the management system will achieve its objectives is
planning.
Question 25 answers

Correct A potential disadvantage of planning is that it can take up too much managerial time.
Question 26 answers
Question 27 answers
Correct Olive's company wants to provide the highest quality customer service in the jewelry
Question 28 answers
Question 29 answers
Correct Short-term objectives are targets to be achieved within five to seven years.
Question 30 answers
Correct An organizational mission is useful because it helps define broad but important job
areas within an organization, and therefore specifies critical jobs that must be accomplished.
Question 31 answers
Question 32 answers
Incorrect ________ is a strategy adopted to eliminate an SBU that is not generating a satisfactory
amount of business and that has little hope of doing so much in the near future.
Question 33 answers
Selected Answer: Incorrect Retrenchment
Question 34 answers
Question 35 answers
Correct A business strategy to make an organization more competitive by developing a product

or products that customers perceive as being different from products offered by competitors is a:
Question 36 answers
Question 37 answers
Correct The last step of the strategy management process, consisting of monitoring and
Question 38 answers
Selected Answer: Correct strategy control
Correct The ________ component is that part of the general environment that contains passed
legislation.
Question 39 answers
Correct Because tactical plans are based primarily on a prediction of the future, and strategic
plans are based on known circumstances that exist within the organization, tactical plans are
generally less detailed than strategic plans.
Question 40 answers
OK
Name Exam 5
Status Completed
Instructions

Question 1 answers
Question 2 answers
Question 3 answers
performance is:
Question 4 answers
Correct A problem is the same thing as a symptom.
Question 5 answers
Question 6 answers
Correct A manager can never have too much information.
Question 7 answers
Correct For control to be successful, all individuals involved in controlling must have a working
knowledge of how the control process operates.
Question 8 answers

Correct Which of the following is NOT a factor that determines the value of information?
Question 9 answers
Question 10 answers
Incorrect A(n) ________ is a narrative describing the adventures of a heroic individual or family
significantly linked to the organization's past or present.
Question 11 answers
Selected Answer: Incorrect Organizational myth
Question 12 answers
process.
Question 13 answers

Correct ________ represents the shared values about organizational functions held by the
majority of organizational members.
Question 14 answers
Selected Answer: Correct Dominant organizational culture
Correct Rewarding people for engaging in behavior that reflects important organization culture
values is critical to increasing the probability of organizational success.
Question 15 answers
Correct The purpose of the organizational mission is to clarify the purpose of the organization.
Question 16 answers
Correct Which of the following is NOT a function of organizational culture?
Question 17 answers
Selected Answer: Correct It guarantees self-management
Correct A(n) ________ is a popular belief or story that has become associated with a person or
institution that is considered to illustrate an organization culture idea.
Question 18 answers
Correct At Disney, employees are called 'cast members'.

Question 19 answers
Question 20 answers
Question 21 answers
Selected Answer: Incorrect encompass goals that are just beyond the employee's
capabilities
Correct Producing high-quality products results in higher costs for the organization.
Question 22 answers
Question 23 answers
Question 24 answers
Correct Creativity includes not only generating original ideas, but also coming up with new
perspectives on existing ideas.
Question 25 answers
Correct The most prestigious international award for quality is the Malcolm Baldridge Award.
Question 26 answers
Question 27 answers
Correct ________ is that step in the innovation process in which a newly implemented idea is
tracked to determine if and when an idea should be improved or terminated.
Question 28 answers
Correct An organization that can turn ideas into tangible benefit, but lacks good ideas to make
tangible is:
Question 29 answers
Incorrect ________ and ________ are an individual's raw materials for being creative, but
________ determines whether or not an individual will actually be creative.
Question 30 answers
Selected Answer: Incorrect Creative thinking, motivation, expertise
Correct Quality is defined by:
Question 31 answers
Selected Answer: Correct customers
Correct What activity determines the flow of material from vendors through an operations
Question 32 answers
Selected Answer: Correct materials control
Question 33 answers
Selected Answer: Incorrect operations
Correct Production is the transformation of organizational resources into products.
Question 34 answers

Correct Management by objectives is a control tool that allows only significant deviations
between planned and actual performance to be brought to a manager's attention
Question 35 answers
Incorrect The performance of managerial activities entailed in selecting, designing, operating,

controlling and updating production systems is called:
Question 36 answers
Selected Answer: Incorrect tactical management
Question 37 answers
Question 38 answers
Question 39 answers

Correct A control tool that allows only significant deviations between planned and actual
performance to be brought to a manager's attention is:
Question 40 answers
Selected Answer: Correct management by exception
OK

User Yik Ting Leung
Name Exam 1
Status Completed
Instructions
Correct According to Jerry McAfee, although business has some responsibilities to society,
society also has all of the following responsibilities to business EXCEPT:
Question 1 answers
Selected Answer: Correct making rules that are retroactive as well as prospective
Incorrect In industries where business operates in an ethical manner, the probability of

governmental regulation is decreased.
Question 2 answers
Correct The degree of effectiveness and efficiency an organization displays in pursuing its
social responsibilities is:
Question 3 answers

management.
Question 4 answers

Question 5 answers
Correct The process of guiding the activities of organization members to help attain the
Question 6 answers
Correct All of the following are propositions for the Davis Model of Corporate Social
Question 7 answers
Selected Answer: Correct business shall operate as a one-way system
Correct Henry Gantt developed the scheduling tool most commonly used by modern managers.
Question 8 answers
Correct The classical approach to management can be divided into a lower-level analysis and an
upper-level analysis.
Question 9 answers
Correct The use of three sources of information to analyze the management system is referred
to as:
Question 10 answers
Incorrect Frank Gilbreth is known as "the father of scientific management."
Question 11 answers
Question 12 answers
Question 13 answers
Incorrect ________ is defined as new or additional work activity taken through self-direction.
Question 14 answers
Selected Answer: Incorrect Espirit de corps
Correct An international joint venture is using the assets of one company to purchase the
operating assets of another company.
Question 15 answers
Correct The geocentric attitude is generally thought to be the most appropriate for managers in
multinational corporations.
Question 16 answers
Correct The United States, Mexico, and Canada are all members of the North American Free
Question 17 answers
Selected Answer: Correct an international market agreement
Correct Organization members who are citizens of the country where the facility of a
foreign-based organization is located are:
Question 18 answers
Correct Which of the following attitudes is generally considered most appropriate for long-term
Question 19 answers
Selected Answer: Correct geocentric
Correct Managers who usually make foreign investments normally expect such investments will
allow participation in the rapid expansion of a market abroad.
Question 20 answers

operations.
Question 21 answers
Correct The term "majority group" always refers to the group with a numerical majority.
Question 22 answers
Correct "Token" employees are always given very high visibility in an organization.
Question 23 answers
demographic shifts.
Question 24 answers
Question 25 answers
Correct At which of Donaldson's stages of managing a diverse workforce is a manager most

Question 26 answers
Selected Answer: Correct the fourth stage
Correct According to The Hudson Institute report, to promote diversity, the United States needs
Question 27 answers
looking for work.
Question 28 answers
Incorrect Planning involves choosing tasks that must be performed to attain organizational goals,
outlining how the tasks must be performed, and indicating when they should be performed.
Question 29 answers
Correct Managerial skills involving the ability to see the organization as a whole are termed:
Question 30 answers
Selected Answer: Correct conceptual skills
Correct As a manager moves from lower-level management to upper-level management:
Question 31 answers
Selected Answer: Correct conceptual skills become more important
Correct Common to all organizations are:
Question 32 answers
Selected Answer: Correct goals
Correct The stage in a career that is characterized by self-analysis and the exploration of
different types of available jobs is the exploration stage.
Question 33 answers
Correct Which of the following is NOT a determinant of opportunity identification?
Question 34 answers
Selected Answer: Correct Planned serendipity
Question 35 answers
Correct Angel investors provide capital to more than ________ companies each year.
Question 36 answers
Question 37 answers
Selected Answer: Incorrect Opportunity evaluation, opportunity identification, opportunity

exploitation
Correct Approximately 85% of new restaurants fail within the first three years.
Question 38 answers
Correct Information asymmetry refers to an individual's ability to notice and be sensitive to new
Question 39 answers
Correct On average, 460,000 people start new businesses in the United States each month.
Question 40 answers
OK

User Yik Ting Leung
Name Exam 2
Status Completed
Instructions
Correct The management approach that uses organizational objectives as the primary means of
Question 1 answers
Incorrect Olive's company wants to provide the highest quality customer service in the jewelry
Question 2 answers
Selected Answer: Incorrect an organizational objective
Question 3 answers
Incorrect A subsystem is a system created as part of the process of the overall management
system.
Question 4 answers
Correct The key to a successful planning process is:
Question 5 answers
Selected Answer: Correct implementation
Correct According to Malik, organizational plans should NOT be in writing.
Question 6 answers
Question 7 answers
Question 8 answers
Correct The organizational planner is most often the chief executive of the organization.
Question 9 answers
Correct The overall organizational objectives and the subobjectives assigned to the various
Question 10 answers

Correct The critical path of a PERT network is the sequence of events and activities that
Question 11 answers
Question 12 answers
Selected Answer: Correct activities symbolized by arrows and events symbolized by circles
Correct A plan is a specific action proposed to help the organization achieve its objectives.
Question 13 answers
Question 14 answers
Question 15 answers
Correct A straightforward method of predicting future sales levels primarily by asking

appropriate managers within the organization to give their opinions on what will happen to sales in
the future is:
Question 16 answers
Question 17 answers
Question 18 answers
Correct During the maturity phase of the product life cycle, the product has been in the
marketplace for some time, it is becoming more accepted, and product sales continue to climb.
Question 19 answers
Question 20 answers
Question 21 answers
Question 22 answers
Correct A management guideline that advises managers to commit funds for planning only if in
the foreseeable future they can anticipate a return on planning expenses as a result of the
long-range planning analysis is termed:
Question 23 answers
Incorrect An SBU with a high market share and a high market growth rate is a:
Question 24 answers
Selected Answer: Incorrect question mark
Correct ________ is the strategy in which management attempts to strengthen or protect the
amount of business an SBU is generating.
Question 25 answers
Correct The document that is written by management and describes the purpose for which the
organization exists is the:
Question 26 answers
Correct Typically, the level of management and the time spent planning are directly related.
Question 27 answers
Correct The commitment principle is a management guideline that advises managers to totally
commit themselves to strategic planning.
Question 28 answers
Correct An organization's statement of its mission is primarily important in that it provides an

effective marketing and public relations tool for the organization.
Question 29 answers
Correct Porter's Model for Industry Analysis outlines the primary forces that determine
competitiveness within an industry and illustrates how those forces are related.
Question 30 answers
Correct If a manager uses consensus, he or she needs to understand the group may not be able
to arrive at a decision without the manager's assistance.
Question 31 answers
Correct A group decision process in which negative feedback on any suggested alternative is
forbidden until all members have presented alternatives is called brainstorming.
Question 32 answers
Correct The first step in the decision-making process is to:
Question 33 answers
Selected Answer: Correct identify an existing problem
Correct Decision makers who have a ________ orientation believe that the source of all good is
outside themselves, and therefore rely heavily on suggestions from the organization members.
Question 34 answers
Selected Answer: Correct Receptive
Incorrect Decision-making by consensus tends to be time consuming.
Question 35 answers
Incorrect The ________ orientation is characterized by the desire to preserve the status quo as
much as possible.
Question 36 answers
Selected Answer: Incorrect Exploitative
Correct Decision makers who have a receptive orientation believe that the source of all good is
outside themselves, and therefore rely heavily on suggestions from other organizational members.
Question 37 answers
Question 38 answers
Question 39 answers
Correct The ideal decision-making orientation emphasizes the realization of the organization's
potential as well as that of the decision-maker.
Question 40 answers
OK


User Yik Ting Leung
Name Exam 3
Status Completed
Instructions
Question 1 answers
Correct Organizational members should be obligated to perform only those activities that lead
to goal attainment.
Question 2 answers
Correct Because responsibility is an obligation a person accepts, there is no way it can be

delegated or passed on to a subordinate.
Question 3 answers
Correct The correct sequence of steps in the delegation process, according to Newman and
subordinate.
Question 4 answers
Question 5 answers
Correct If speedy decision-making is essential to an organization, the organization should:
Question 6 answers
Selected Answer: Correct be decentralized
authority.
Question 7 answers
some task or job.
Question 8 answers

Question 9 answers
Correct The most fundamental authority consisting of the right to make decisions and to give
orders concerning the production, sales, or finance-related behavior of subordinates is called:
Question 10 answers
Correct Appraisals should emphasize how well the individual is doing the job, not impressions
of work habits.
Question 11 answers
Question 12 answers
Correct Special project committees are vehicles for assigning a particular task to an individual
in order to furnish him or her with experience in a designated area.
Question 13 answers

Question 14 answers
Correct The most widely used external source of human resources is:
Question 15 answers
Selected Answer: Correct the readership of certain publications
Correct Lecture is a technique for instructing without the presence or intervention of an

instructor.
Question 16 answers
Correct The Equal Employment Opportunity Act of 1964 created the Equal Employment
Opportunity Commission.
Question 17 answers
Correct Training needs are the information or skill areas of an individual or group that require
further development to increase the productivity of that individual or group.
Question 18 answers

Correct Individuals involved in performance appraisals often view them as reward/punishment
situations.
Question 19 answers
Correct Tests that measure the level of skill or knowledge an individual posses in a certain area
are called:
Question 20 answers
Question 21 answers
Correct A Sales Department at a furniture manufacturer is divided into three units: Sales
Question 22 answers
Selected Answer: Correct customer
Correct Perhaps the best-known contributor to span of management literature was made by
Graicunas.
Question 23 answers

Correct Division of labor is the assignment of various portions of a particular task among a
number of organization members.
Question 24 answers
have only one boss.
Question 25 answers
Incorrect Bureaucracy can be characterized as a management system with detailed procedures,

rules, and a clearly outlined organizational hierarchy with impersonal relationships among
Question 26 answers
Correct As the similarity of subordinate's activities increases, the appropriate span of

management for the situation increases.
Question 27 answers
Correct The writer who had the most profound influence on classical organizing theory was:
Question 28 answers
Selected Answer: Correct Max Weber
Correct Fayol calls a communication channel extending from one organizational division to
Question 29 answers
Correct The organizing process ends after a manager evaluates the results of an implemented
organizing strategy.
Question 30 answers
is creating a:
Question 31 answers
EXCEPT:
Question 32 answers
Correct Which of the following statements is most accurate regarding the research conducted on
the managerial grid?
Question 33 answers
Selected Answer: Correct more testing needs to be completed before any conclusive

Question 34 answers
Question 35 answers
Question 36 answers
levels?
Question 37 answers
Selected Answer: Incorrect Increased aggression
Incorrect Workers who have some mobility but are expected to report to the office on a regular
basis are tethered workers.
Question 38 answers
slowly.
Question 39 answers
Correct Managers have been employing the OD techniques for several decades.
Question 40 answers
OK

User Yik Ting Leung
Name Exam 4
Status Completed
Instructions
Incorrect Leadership is the inner state that causes an individual to behave in a way that ensures
the accomplishment of some goal.
Question 1 answers
Correct If Joe feels inequity because he feels Tim received a promotion that he himself
Question 2 answers
Selected Answer: Correct start coming to work late
Question 3 answers
Correct In general, when managers offer rewards not relevant to employees' personal needs, the
employees will not be motivated.
Question 4 answers
Question 5 answers

Question 6 answers
Correct The Porter-Lawler Theory of Motivation is a simple combination of the Needs-Goal

Theory and the Vroom Expectancy Theory.
Question 7 answers
Correct According to equity theory, everyone who feels treated unfairly at work will seek other
employment.
Question 8 answers
Correct Theory Z is the effectiveness dimension that implies managers who use either Theory X
or Theory Y assumptions when dealing with people can be successful, depending on the situation.
Question 9 answers
days.
Question 10 answers

Incorrect Which of the following is NOT a characteristic of an effective team?
Question 11 answers
Selected Answer: Incorrect teams come up with innovative ideas
Question 12 answers
regular basis.
Question 13 answers
Correct A task group charged with performing some type of specific activity is a:
Question 14 answers
Selected Answer: Correct committee
Correct The membership of friendship groups tend to change over time.
Question 15 answers

Correct During the ________ stage of team development, there is an agreement among team
members on role, rules and acceptable behavior.
Question 16 answers
Selected Answer: Correct norming
Correct A group is three or more people who interact with one another, are psychologically
Question 17 answers
Correct Which of the following situations would most likely cause groupthink?
Question 18 answers
Selected Answer: Correct a highly cohesive group
Correct A collection of individuals whose common work experiences result in the development
of a system of interpersonal relationships that extend beyond those established by management is
a/an:
Question 19 answers
Selected Answer: Correct informal group
Correct A people-related step in building an effective team is setting stable goals and priorities
for the team.
Question 20 answers

grapevine.
Question 21 answers
Correct A position description is an example of which form of communication?
Question 22 answers
Selected Answer: Correct downward formal communication
Question 23 answers
Correct Informal organizational communication follows the lines of the organizational chart.
Question 24 answers
Correct Organizational communication was extensively and systematically studied after World
War I.
Question 25 answers

Correct Nonverbal messages rarely add content to verbal messages.
Question 26 answers
Question 27 answers
Correct The process of guiding the activities of the organization in appropriate directions is
called:
Question 28 answers
Correct The primary researcher that developed the concept of Emotional Intelligence is:
Question 29 answers
Correct The person in the interpersonal communication situation who originates and encodes
Question 30 answers
Selected Answer: Correct the source
Correct Hersey-Blanchard developed a leadership concept that states leadership styles should
reflect the maturity of the leader.
Question 31 answers
Correct Contemporary management writers and practitioners generally agree leadership ability
cannot be explained by an individual's traits or inherited characteristics.
Question 32 answers
Question 33 answers
Question 34 answers

Correct According to the characteristics of the emerging leader versus characteristics of the
manager, which of the following would be associated with the leader?
Question 35 answers
Selected Answer: Correct independent
Incorrect Superleadership is leadership that teaches followers to follow a super leader and to be
dependent upon that super leader for direction.
Question 36 answers
Incorrect Which of the following statements is correct regarding the trait approach to leadership?
Question 37 answers
Correct The Vroom-Yetton-Jago Model of leadership provides that subordinates should accept
and be committed to organizational decisions that are made.
Question 38 answers
Incorrect The coaching leader identifies inappropriate behavior in followers and suggests how
they might correct that behavior.
Question 39 answers
Correct Lee Iacocca is a good example of:
Question 40 answers
Selected Answer: Correct a transformational leader
OK

User Yik Ting Leung
Name Exam 5
Status Completed
Instructions
Correct According to Deming, the primary responsibility for achieving product quality lies
with:
Question 1 answers
Selected Answer: Correct management
Correct Creative thinking determines how flexibly and imaginatively individuals approach
problems.
Question 2 answers
Correct In a TQM program, the cooperation of top managers, middle managers, and supervisors
is critical, but the cooperation of workers is not needed.
Question 3 answers

Correct According to the research of Jena McGregor, ________ is the world's most innovative
company.
Question 4 answers
Selected Answer: Correct Apple
inventory.
Question 5 answers
Question 6 answers
Selected Answer: Incorrect Continuous Improvement
Question 7 answers
Selected Answer: Incorrect encompass goals that are just beyond the employee's
capabilities
Correct The process of applying a new idea to the improvement of organizational processes,
products, or services is called creativity.
Question 8 answers

Incorrect Making an idea practical takes place in the ________ step of the innovation process.
Question 9 answers
Selected Answer: Incorrect integrating
Correct Which of the following is a characteristic of a creative person?
Question 10 answers
Selected Answer: Correct emotional
Question 11 answers
Question 12 answers
Question 13 answers
Correct Factors within an organization that are barriers to organizational goal attainment are
problems.
Question 14 answers
Question 15 answers
Incorrect The International Information Security Foundation produced a document including a set
of best practices for IS managers that is called the:
Question 16 answers
Selected Answer: Incorrect GASSP
Question 17 answers
Question 18 answers
Correct The systematic effort to compare performance to predetermined standards in order to

determine whether performance is in line with those standards, or needs to be corrected, is:
Question 19 answers

Correct Information ________ is defined in terms of how relevant the information is to the
decision-making situation the manager faces.
Question 20 answers
Correct One of the most famous myths in business history centers on:
Question 21 answers
Selected Answer: Correct The Chrysler Corporation
Correct ________ represents the shared values about organizational functions held by the
majority of organizational members.
Question 22 answers
Selected Answer: Correct Dominant organizational culture
Incorrect A(n) ________ is a formally drafted document that summarizes the primary values
within the culture of a specific organization.
Question 23 answers
Selected Answer: Incorrect Code of ethics
for about ________.
Question 24 answers

Question 25 answers
Question 26 answers
Correct Historically, ________ allowed researchers to spend years testing products with little
regard for the efficiency of the process.
Question 27 answers
Incorrect Which of the following is NOT one of the characteristics of a healthy organization
culture?
Question 28 answers
Selected Answer: Incorrect An environment of accountability and personal responsibility
Correct The ________ dimension of organizational culture is an aspect of organizational culture

that encourages organization members to integrate spiritual life and work.
Question 29 answers

Correct ________ is a mini-culture within an organization that can reflect the values and beliefs
of a specific segment of an organization, formed along lines, such as established departments and
geographic regions.
Question 30 answers
Selected Answer: Correct Organizational sub-culture
Correct A process is:
Question 31 answers
Selected Answer: Correct the flow of interrelated events toward a goal, purpose, or end
Correct Capacity strategy is a plan of action aimed at providing the organization with the right
facilities to produce the needed output at the right time.
Question 32 answers
Correct Efficiency is doing the right things.
Question 33 answers
Correct Management by objectives is a control tool that allows only significant deviations
between planned and actual performance to be brought to a manager's attention
Question 34 answers

Correct A process is a particular linking of organizational components that facilitates carrying

out a system.
Question 35 answers
Correct Quality assurance is a continuum of activities that starts when quality standards are set
and ends when quality goods and services are delivered to the customer.
Question 36 answers
Question 37 answers
Correct The higher the ratio of inputs to outputs, the higher the productivity of the organization.
Question 38 answers
Incorrect A product layout is a layout pattern based primarily on grouping together similar types
of equipment.
Question 39 answers

Correct W. Edwards Deming believed that since there are many barriers between the company
and the customer, quality is best achieved through spot inspections by a quality control department.
Question 40 answers
OK

User Man Fung Chu
Name Exam 1
Status Completed
Instructions
Correct Two important topics relative to organizing, as they specifically relate to multinational
organizations, are organization structure and the selection of managers.
Question 1 answers
Correct If a company in Israel grants its rights to a brand distributor in the United States, the
Israeli company has entered into:
Question 2 answers
Selected Answer: Correct a license agreement
Correct When a company is providing the expatriate with information on how to survive the
difficulties of adjusting to a new culture, the company is providing training in:
Question 3 answers
Selected Answer: Correct cultural adaptation
Correct International management differs from domestic management because it involves

operating under widely disparate economic conditions.
Question 4 answers
Incorrect Importing is the buying of goods or services from another country.
Question 5 answers
Question 6 answers
Question 7 answers
Correct Managerial skills that involve using specialized knowledge and expertise are termed:
Question 8 answers
Selected Answer: Correct technical skills
Correct Which of the following would be considered something a manager should do to help
promote a subordinate's career development?
Question 9 answers
Selected Answer: Correct assume responsibility for employee development
Correct Managerial skills involving the ability to see the organization as a whole are termed:
Question 10 answers
Selected Answer: Correct conceptual skills
Question 11 answers
are termed:
Question 12 answers

Incorrect ________ is the likelihood and magnitude of an opportunity's downside loss.
Question 13 answers
Selected Answer: Incorrect Feasibility analysis
Question 14 answers
Correct An entrepreneur's belief in the law of small numbers decreases the risk he or she
Question 15 answers
Incorrect Downside loss refers to the resources that an entrepreneur could lose if an opportunity
does not succeed.
Question 16 answers
Correct On average, 460,000 people start new businesses in the United States each month.
Question 17 answers

Question 18 answers
Correct ________ are firms that raise money from investors and then use money to make
investments in new firms.
Question 19 answers
Selected Answer: Correct Venture capitalists
Correct Scientific management theories are concerned with the entire range of managerial
performance.
Question 20 answers
Correct In order to successfully utilize contingency management concepts and tactics, managers
must first consider the realities of the specific organizational circumstances they face.
Question 21 answers
Question 22 answers

Correct Demi is in the process of establishing job performance standards for her department. In
order to do so she has identified the most basic movements possible for each job. She is following
and utilizing the contributions of:
Question 23 answers
Correct The contingency approach to management emphasizes:
Question 24 answers
Selected Answer: Correct if-then relationships
Correct The use of three sources of information to analyze the management system is referred
to as:
Question 25 answers
Correct Which approach to management emphasizes organizational efficiency to increase

Question 26 answers
Correct Top management attempts to obtain the commitment of organization members to live
up to a social obligation during which phase of converting organizational policies on social
responsibility into action?
Question 27 answers
Selected Answer: Correct phase 3


legally required.
Question 28 answers
Question 29 answers
Question 30 answers

management.
Question 31 answers
Incorrect What is the most crucial decision an organization must undertake in order to maintain a
high level of responsiveness within an organization?
Question 32 answers
Selected Answer: Incorrect which social responsibilities to pursue
Question 33 answers
Question 34 answers
Correct The approach to cultural diversity that most closely parallels affirmative action policies
is:
Question 35 answers
Correct Support from top management is critical to the success of diversity efforts.
Question 36 answers

Question 37 answers
Correct Diversity in the managerial ranks has the advantage of enhancing company credibility
with customers.
Question 38 answers
EXCEPT:
Question 39 answers
Correct The culture-specific approach gives employees a genuine non-appreciation for the
culture they are about to encounter.
Question 40 answers
OK

User Man Fung Chu

Name Exam 2
Status Completed
Instructions
Correct The strategy development tool that consists of answering basic questions about the
Question 1 answers
Question 2 answers
Correct Tactical planning is long-range planning that emphasizes the current operations of
various parts of the organization.
Question 3 answers
affairs.
Question 4 answers

Question 5 answers
Question 6 answers
Question 7 answers
Correct Generally, an organization can only be successful if it is appropriately matched to its

environment.
Question 8 answers
Question 9 answers
Correct The legal component of the general environment relates to governmental affairs.
Question 10 answers
planning?
Question 11 answers
Question 12 answers
Question 13 answers
Question 14 answers
Question 15 answers

Correct Single-use plans can be subdivided into policies, procedures, and rules.
Question 16 answers
countries.
Question 17 answers
over again.
Question 18 answers
Correct The jury of executive opinion of forecasting predicts future sales levels primarily by
asking appropriate salespeople to give their opinions on what will happen to sales in the future.
Question 19 answers
Question 20 answers

Correct The group decision-making process that involves the circulation of questionnaires
Question 21 answers
Question 22 answers
Correct Decision makers who have a receptive orientation believe that the source of all good is
Question 23 answers
Correct All of the English teachers in Springfield High School have agreed upon the standards
Question 24 answers
Question 25 answers

problem
Correct Decision-makers who believe the source of all good is outside of themselves, and
therefore rely heavily upon suggestion, are classified as having an exploitative orientation.
Question 26 answers
Correct ________ refers to the fact that managers are constrained in terms of time,
Question 27 answers
Selected Answer: Correct Bounded rationality
Correct The decision-making tool generally most appropriate for risk situations is:
Question 28 answers
Selected Answer: Correct probability theory
Correct Which of the following is the second step in the decision making process model?
Question 29 answers
Selected Answer: Correct List possible alternatives for solving the problems
Question 30 answers

Question 31 answers
skills
Question 32 answers
Correct Planning is the primary management function.
Question 33 answers
Correct A potential disadvantage of planning is that it can take up too much managerial time.
Question 34 answers
Correct The high failure rate of new businesses seems primarily a consequence of inadequate
planning.
Question 35 answers

Question 36 answers
Correct The protective purpose of planning is to:
Question 37 answers
Selected Answer: Correct minimize risk by reducing the uncertainties surrounding business
conditions
Correct The targets toward which an open management system is directed are:
Question 38 answers
Selected Answer: Correct organizational objectives
Question 39 answers
Correct What an organization exists to do, given a particular group of customers and customer
needs, is an organizational objective.
Question 40 answers
OK

User Man Fung Chu
Name Exam 3
Status Completed
Instructions
Correct Bureaucracy can be characterized as a management system with detailed procedures,

Question 1 answers
Correct Structure based primarily upon territory departmentalization is referred to as geographic

Question 2 answers
environment.
Question 3 answers

Correct Scalar relationships refer to the chain-of-command positioning of individuals on an

organization chart.
Question 4 answers
Correct ________ is defined as the relationship among organizational resources as outlined by

management.
Question 5 answers
Selected Answer: Correct Formal structure
Correct A department is a unique group of resources established by management to perform

some organizational task.
Question 6 answers
Correct Some management theorists feel the organizing is so important, they advocate the
Question 7 answers
Question 8 answers
Correct The orderly arrangement of group efforts to provide unity of action in the pursuit of a
common purpose is:
Question 9 answers
Selected Answer: Correct coordination
Correct The organizing process ends after a manager evaluates the results of an implemented
organizing strategy.
Question 10 answers
Correct The process of developing qualities in human resources that will enable them to be
more productive is:
Question 11 answers
Selected Answer: Correct training
Correct An aptitude test measures the level of skill or knowledge an individual possesses in
certain areas.
Question 12 answers
Question 13 answers
Selected Answer: Correct a continuing activity that provides feedback to organization
members
Question 14 answers

behavior
Correct An assessment center is a place where participants are evaluated to determine suitability
for selection.
Question 15 answers
Correct Under which one of the following methods of performance appraisal is it impossible to
have two people with the same rating?
Question 16 answers
Selected Answer: Correct employee comparisons
Question 17 answers
Correct The performance appraisal should:

Question 18 answers
Selected Answer: Correct be acceptable to the evaluator and the individual being evaluated
Correct The process of outlining who will follow whom in various organizational positions is
called career planning.
Question 19 answers
Question 20 answers
Selected Answer: Correct a program in which an applicant simulates organizational

activities
levels?
Question 21 answers
Selected Answer: Incorrect Increased aggression
Question 22 answers

Question 23 answers
Question 24 answers
Correct Virtual training is a training process that goes beyond the boundaries and structure of
traditional training.
Question 25 answers
Correct Clarifying and redesigning jobs within the organization would be an example of:
Question 26 answers
Selected Answer: Correct structural change
Correct Groups of employees formed by managers that go beyond the boundaries and structure
of traditional teams are:
Question 27 answers
Selected Answer: Correct virtual teams
Correct Which of the following is NOT a guideline for reducing the resistance to change?
Question 28 answers

Question 29 answers
Correct Which of the following statements is most accurate regarding the research conducted on
the managerial grid?
Question 30 answers
Selected Answer: Correct more testing needs to be completed before any conclusive
Question 31 answers
Correct Line authority is the right to make decisions and to give orders concerning the
Question 32 answers
Correct Which of the following is NOT a guideline for making delegation effective?
Question 33 answers
Selected Answer: Correct Refrain from entrusting employees with whole projects or tasks
Question 34 answers
Question 35 answers
Question 36 answers
Correct The key manager dimension that is concerned with managers who ensure that any gaps
between their areas and those of other managers are securely filled is:
Question 37 answers
Selected Answer: Correct behavior with other groups
Correct Which of the following is NOT one of the four dimensions for appraising manager
responsibility?
Question 38 answers
Selected Answer: Correct behavior with suppliers

Question 39 answers
Question 40 answers
OK

User Man Fung Chu
Name Exam 4
Status Completed
Instructions
Correct ________ is an interpersonal communication system in which the information the

source intends to share with the destination and the meaning the destination derives from the
transmitted message are different.
Question 1 answers
Correct In interpersonal communication, the destination's reaction to a message, is known as:
Question 2 answers

e-mail.
Question 3 answers
Correct The grapevine pattern that tends to distort messages more than the others is the:
Question 4 answers
Selected Answer: Correct single-strand grapevine
Correct One of the characteristics of the grapevine is that it:
Question 5 answers
Selected Answer: Correct serves the self-interests of the people involved in the grapevine
Correct In the influencing subsystem, which of the following factors is interrelated to leading?
Question 6 answers
Selected Answer: Correct leading, motivating and considering groups are all interrelated
Correct In general, managers can sharpen their communication skills by appropriately

Question 7 answers
Question 8 answers
grapevine.
Question 9 answers
of employees.
Question 10 answers
Question 11 answers
Selected Answer: Correct physiological, security, social, esteem, self-actualization

Correct The most fundamental motivation theory that begins with an individual feeling a need
is:
Question 12 answers
Selected Answer: Correct Needs-Goal Theory
Question 13 answers
Correct McGregor implies that managers who use Theory X assumptions are 'good' and those
who use Theory Y assumptions are 'bad'.
Question 14 answers
Correct According to McClelland's Acquired Needs Theory, an individual with which of the
Question 15 answers
Selected Answer: Correct high need for power
Question 16 answers

Correct Maslow proposed that after individuals fulfill their social needs, they would then be
motivated to fulfill their physiological needs.
Question 17 answers
Correct Under Likert's Management System, the System 3 style of management is characterized
by complete trust and confidence in subordinates.
Question 18 answers
Correct Herzberg maintains the best way to motivate an individual would be to give that
individual a pay raise.
Question 19 answers
Correct Activities based on Theory Y assumptions are more apt to motivate organization
Question 20 answers
Question 21 answers

Correct An informal group that forms in organizations because of the personal affiliation
Question 22 answers
Question 23 answers

Question 24 answers
Correct The stage of formal group development in which group members attempt to maximize
the group's success by matching individual abilities with group activities by assisting one another is
the group control stage.
Question 25 answers
Question 26 answers
Correct An interest group is an informal group that forms in organizations because of the
personal affiliation members have with one another.
Question 27 answers
Correct Which of the following is the correct sequence of the stages for team development?
Question 28 answers
regular basis.
Question 29 answers
are:
Question 30 answers
Question 31 answers
Correct Lee Iacocca is a good example of:
Question 32 answers
Selected Answer: Correct a transformational leader
Question 33 answers
Correct A leader who places high value on service to others over self interests is called:
Question 34 answers
Correct ________ is leader behavior that focuses primarily on subordinates as people.
Question 35 answers
concept of:
Question 36 answers

Correct According to the Vroom-Yetton-Jago Model, when a manager and subordinates meet as
a group to discuss the situation, but the manager makes the decision, it is the ________ decision
style.
Question 37 answers
Selected Answer: Correct CII
Correct According to the path-goal theory, leaders exhibit four primary types of behavior:
telling, selling, participating, and delegating.
Question 38 answers
Incorrect The life cycle theory of leadership maintains that:
Question 39 answers
Selected Answer: Incorrect a manager's leadership style should be independent of the

follower's maturity levels
Correct According to Tannenbaum and Schmidt, one extreme of the continuum is boss-centered
leadership where:
Question 40 answers
subordinates
OK

User Yu Chan
Name Exam 1
Status Completed
Instructions
Incorrect We have a shoe manufacturing plant in Malaysia and we have hired a Malaysian
manager to manage it, because we believe that the manager will understand the situation better and
Question 1 answers
Selected Answer: Incorrect an egocentric attitude
Question 2 answers
Correct When management is considering the problem of how to compare profits generated by
organizational units located in different countries, it is practicing:
Question 3 answers

Question 4 answers
Correct International management and domestic management are quite different.
Question 5 answers

Question 6 answers
Correct Working in a domestic corporation requires more difficult adjustments than working in
Question 7 answers
Incorrect Entrepreneurship refers to the identification, evaluation and exploitation of

opportunities.
Question 8 answers

Correct With respect to corporate entrepreneurship, sustained regeneration occurs when firms
develop new culture, processes, or structures to support new product innovations.
Question 9 answers
Incorrect The use of venture capital in the United States peaked at about $100 billion during the
dot-com frenzy of 1998-2000.
Question 10 answers
Correct ________ occurs when firms develop new culture, processes, or structures to support
Question 11 answers
Selected Answer: Correct Sustained regeneration
Question 12 answers
Correct ________ occurs when individuals rely on a small sample of information to inform
their decisions.
Question 13 answers

Correct ________ refers to an individual's ability to notice and be sensitive to new information
about objects, incidents, and patterns of behavior in the environment.
Question 14 answers
Selected Answer: Correct Entrepreneurial alertness
Correct The management functions of planning, organizing, influencing, and controlling are:
Question 15 answers
Question 16 answers
Question 17 answers
Selected Answer: Incorrect conceptual skills
Question 18 answers

Correct To be effective, a manager must simply understand how the four management functions
are defined and related.
Question 19 answers
Question 20 answers
Incorrect Some modern researchers seem to believe that Fayol's work has not received as much
acclaim as it deserves.
Question 21 answers
Correct An open system is one that is influenced by and continually interacting with its
environment.
Question 22 answers
Question 23 answers

Correct The only factors involved in building a learning organization are to challenge mental
models, team learning, and personal mastery.
Question 24 answers
Question 25 answers
Correct According to Fayol, the belief that management should encourage harmony and general
good feelings among employees is known as 'espirit de corps.'
Question 26 answers
Correct The Davis Model of Corporate Social Responsibility describes why and how business
should adhere to the obligation to take action that protects and improves the welfare of society as
well as the organization.
Question 27 answers
Correct In recent years the economy has done well so the amount of attention given to the
concept of corporate social responsibility has decreased.
Question 28 answers
Correct The utilitarian principle means:
Question 29 answers
Selected Answer: Correct act in a way that results in the greatest good for the greatest
number of people
Correct A management tool that furnishes broad guidelines for channeling management
Question 30 answers
Selected Answer: Correct a policy
Incorrect What is the most crucial decision an organization must undertake in order to maintain a
high level of responsiveness within an organization?
Question 31 answers
Selected Answer: Incorrect which social responsibilities to pursue
Correct The social responsiveness approach is essentially the same as the social obligation
approach.
Question 32 answers
Question 33 answers
Question 34 answers
Correct According to The Hudson Institute report, the United States must pay more attention to
its share of world trade and less to the growth of the economies of other nations of the world so
that we can have a worse economy.
Question 35 answers
Correct According to the Hudson Institute report:
Question 36 answers
Selected Answer: Correct human capital is the key to economic growth and
competitiveness
Question 37 answers

Correct To manage diversity effectively, managers need to be able to organize, influence, and
control, but do not need to be able to plan.
Question 38 answers
Correct The culture-specific approach gives employees a genuine non-appreciation for the
culture they are about to encounter.
Question 39 answers
Question 40 answers
OK

User Yu Chan
Name Exam 2
Status Completed
Instructions
Question 1 answers
Question 2 answers
Correct The process of formulating a detailed listing of activities that must be accomplished to
attain an objective, allocating the resources necessary to attain the objective, and setting up and
following timetables for completing the job is:
Question 3 answers
Selected Answer: Correct scheduling
Correct A Gantt chart is a scheduling tool that is essentially a network of project activities
showing estimates of time necessary to complete each activity and the sequence of activities that
must be followed to complete the project.
Question 4 answers

Question 5 answers
Question 6 answers
Question 7 answers
Question 8 answers
over again.
Question 9 answers

Correct The critical path of a PERT network is the sequence of events and activities that
Question 10 answers
Question 11 answers
Question 12 answers
Correct A choice made between two or more available alternatives is:
Question 13 answers
Selected Answer: Correct a decision
Correct A decision that is routine and repetitive, and typically handled in a specific way, is
Question 14 answers
Question 15 answers

Question 16 answers
Question 17 answers
Correct The Delphi group decision-making technique is a process that involves circulating
questionnaires on a specific problem among group members, sharing those results, and continuing
to recirculate and refine responses until a consensus is reached.
Question 18 answers
Correct The proportion of the total management system that a decision will affect is called the:
Question 19 answers

Question 20 answers
Correct SWOT is an acronym for a firm's Strengths, Weaknesses, Objectives, and Threats.
Question 21 answers
Correct Typically, the level of management and the time spent planning are directly related.
Question 22 answers
Correct In general, the strategy management steps can be viewed as being sequential and
continuing.
Question 23 answers
Correct The first step in the strategy management process is the establishment of organizational
direction.
Question 24 answers
Incorrect The last step of the strategy management process, consisting of monitoring and
Question 25 answers
Selected Answer: Incorrect strategic action
Correct In strategic planning, managers try to determine what their organization should do to be
successful:
Question 26 answers
Selected Answer: Correct three to five years from now
Correct If an organization wanted to determine if it was achieving its goals or whether the level
of progress was satisfactory, which critical question should be asked?
Question 27 answers
Correct Strategic implementation is the last step of the strategy management process.
Question 28 answers
Correct Which of the following is a component of an organization's general environment?
Question 29 answers
Selected Answer: Correct economics
Question 30 answers

Correct The management approach that uses organizational objectives as the primary means of
Question 31 answers
Question 32 answers
Correct Organizations exist for various purposes but have the same types of objectives.
Question 33 answers
Correct The purpose of the planning subsystem is to increase the amount of organizational
planning.
Question 34 answers
Correct The high failure rate of new businesses seems primarily a consequence of inadequate
planning.
Question 35 answers

Correct The affirmative purpose of planning is to minimize risk by reducing the uncertainties
surrounding business conditions and clarifying the consequences of related management activities.
Question 36 answers
Correct Targets to be achieved in one year or less are:
Question 37 answers
Selected Answer: Correct short-term objectives
Question 38 answers
Question 39 answers
Correct Suboptimization is a condition in which organizational objectives are conflicting, or not

directly aimed at, the overall organizational objectives.
Question 40 answers
OK
User Yu Chan
Name Exam 3
Status Completed
Instructions
Correct According to the text, which of the following is NOT a consideration when change is
being contemplated?
Question 1 answers
Selected Answer: Correct Individuals not impacted by the change
Correct According to the model developed by Hellriegel and Slocum, a company is certain to
fail if it has low stability and high adaptability.
Question 2 answers
Question 3 answers

Correct A management strategy designed to prevent the development of an unwanted stressor is

to:
Question 4 answers
Selected Answer: Correct make jobs more interesting
Correct The basis of resistance to changes within the organization is the fear of some personal
loss.
Question 5 answers
two or more people.
Question 6 answers
Correct What changes could occur in the organization if the stress created by a change is
significant?
Question 7 answers
Selected Answer: Correct the organization could be less effective after the change than
before it
organization is:
Question 8 answers
Correct Which of the following is NOT an observable symptom of undesirably high stress
levels?
Question 9 answers
Selected Answer: Correct Higher energy levels
Correct Research has demonstrated that employees who participated in stress management
courses were more depressed than employees who did not participate in a stress management
course.
Question 10 answers
Question 11 answers
Correct Coordination involves encouraging the completion of individual portions of a task in an

appropriate, synchronized order.
Question 12 answers
Correct Graicunas' formula describes the number of actual relationships between a manager and
his/her subordinates.
Question 13 answers
environment.
Question 14 answers
Question 15 answers
span of management?
Question 16 answers
Question 17 answers
entire task
Correct Bureaucracy can be characterized as a management system with detailed procedures,

Question 18 answers
Correct After a manager has divided major tasks into subtasks, the next step is to allocate
resources for those subtasks.
Question 19 answers
Question 20 answers
Correct Staff authority consists of the right to advise or assist those who possess line authority.
Question 21 answers

channels should be:
Question 22 answers

Question 23 answers
Selected Answer: Correct assign specific duties, grant authority, and create accountability
Question 24 answers
Question 25 answers
Question 26 answers
Incorrect A manager who resists delegating authority to subordinates makes effective delegation
difficult or impossible due to:
Question 27 answers
Selected Answer: Incorrect obstacles related to the subordinate
Correct The most fundamental authority consisting of the right to make decisions and to give
orders concerning the production, sales, or finance-related behavior of subordinates is called:
Question 28 answers
Question 29 answers
Question 30 answers
Selected Answer: Incorrect human resource manager
Correct Recruitment involves the hiring of prospective employees.
Question 31 answers
Correct Job analysis is a process of obtaining all pertinent job facts, and produces job
descriptions and job specifications.
Question 32 answers
Incorrect Which of the following is NOT an ability or potential that is evaluated for participants
in an assessment center?
Question 33 answers
Selected Answer: Incorrect resistance to stress

Incorrect In ________, the presence or intervention of a human instructor is not required.
Question 34 answers
Selected Answer: Incorrect on-the-job training
Question 35 answers
Correct Training is the process of developing qualities in human resources that will enable them
to be more productive.
Question 36 answers
Question 37 answers
Incorrect Coaching involves moving an individual from job to job to enable the person to gain an
understanding of the organization as a whole.
Question 38 answers

Question 39 answers

contribution
Correct A test that measures the potential of an individual to perform a task is a/an:
Question 40 answers
Selected Answer: Correct aptitude test
OK

User Yu Chan
Name Exam 4
Status Completed
Instructions
Question 1 answers
Correct According to McClelland's Acquired Needs Theory, an individual with which of the
Question 2 answers
Selected Answer: Correct high need for power
Correct Activities based on Theory Y assumptions are more apt to motivate organization
Question 3 answers
Correct People with a high need for achievement are more likely to set goals that are:
Question 4 answers
Correct According to McClelland, for some business people, the need to achieve may be more
motivating than profits.
Question 5 answers
Question 6 answers
Selected Answer: Correct physiological, security, social, esteem, self-actualization
Correct According to expectancy theory, if the perceived value associated with winning the
lottery is $12,000,000, but the probability of winning is 0.00000000001, the corresponding
motivation will still be very strong.
Question 7 answers
Correct In general, when managers offer rewards not relevant to employees' personal needs, the
employees will not be motivated.
Question 8 answers
Correct A reward that consists of the elimination of an undesirable consequence of behavior is:
Question 9 answers

Question 10 answers
Correct Successful communication refers to an interpersonal communication situation in which

Question 11 answers
Correct In general, managers can sharpen their communication skills by focusing solely on the
content of the message.
Question 12 answers
Correct Which of the following is NOT a part of the influencing process?
Question 13 answers
Correct The process of guiding the activities of the organization in appropriate directions is
called:
Question 14 answers
Correct The source's view of the destination of the communication is a communication

microbarrier.
Question 15 answers
Correct One strategy for encouraging formal organizational communication is to ensure that all
organization members have free access to formal communication channels.
Question 16 answers
Correct For the 500 most common words in our language, each word has, on average:
Question 17 answers
Selected Answer: Correct 18 different uses
Correct In interpersonal communication, the destination's reaction to a message, is known as:
Question 18 answers
Question 19 answers
Correct Being critical of others can actually have a positive effect on listening.
Question 20 answers
who do the job.
Question 21 answers

Correct According to Path-Goal Theory, which of the following is NOT a primary type of
leadership behavior?
Question 22 answers
Selected Answer: Correct Persuasive
be most effective?
Question 23 answers
Question 24 answers
Correct The coaching leader identifies inappropriate behavior in followers and suggests how
they might correct that behavior.
Question 25 answers
Correct Boss-centered leadership behaviors are more autocratic, and subordinate-centered leader
behaviors are more democratic.
Question 26 answers
Correct According to the OSU studies, the behavior that reflects friendship, mutual trust,
respect, and warmth in the relationship between leader and follower is:
Question 27 answers
Correct If a manager asks for information from subordinates but makes the decision alone, the
manager is most likely using which of the following decision styles?
Question 28 answers
objectives is:
Question 29 answers
Correct According to the Michigan Studies, behavior that focuses primarily on the work a
subordinate is doing is known as:
Question 30 answers
Correct A task group is a formal group outlined in the chain of command on an organization
chart.
Question 31 answers
Correct Which of the following is the correct sequence of the stages of group development?
Question 32 answers
Selected Answer: Correct acceptance, communication/decision-making, solidarity, control
Correct According to Homans' Model, the informal group is established to provide satisfaction
and growth for its members.
Question 33 answers
Correct Which stage of team development is characterized by conflict and disagreement as team
members try to clarify their individual roles and challenge the way the team functions?
Question 34 answers
Correct Once the problem that brought the problem-solving team together has been addressed,
Question 35 answers
Question 36 answers
Incorrect The terms group and team are not synonymous.
Question 37 answers
Correct Which of the following is the correct sequence of the stages for team development?
Question 38 answers
Question 39 answers
Question 40 answers
OK

User Yu Chan
Name Exam 5
Status Completed
Instructions
Correct The extent to which an individual is able to influence others so they respond to orders
is:
Question 1 answers
Correct ________ decisions relate to ensuring that specific organizational tasks are carried out
effectively and efficiently.
Question 2 answers
Selected Answer: Correct Operational control
Correct After you compare measurement to a standard, you need to modify the performance
level to be in line with the standard.
Question 3 answers

called:
Question 4 answers
Question 5 answers
Correct ________ and ________ have been called the "Siamese twins of management."
Question 6 answers
Correct A manager can increase position power by quietly making his or her significant
achievements visible to others and building up a successful track record and a solid professional
reputation.
Question 7 answers
Correct User satisfaction is determined by the quality of information and the quality of the
information system.
Question 8 answers

Question 9 answers
Question 10 answers
Incorrect Coca-Cola is a company that has often been cited for creating systems that support the
creativity of the company's employees.
Question 11 answers
Correct According to the research of Jena McGregor, Google is ranked as the world's most
innovative company.
Question 12 answers
Correct During the integration stage of the innovation process, what occurs?
Question 13 answers
Selected Answer: Correct the invention is established as a permanent part of the

organization

Correct Creative thinking determines how flexibly and imaginatively individuals approach
problems.
Question 14 answers
Correct In a TQM program, the cooperation of top managers, middle managers, and supervisors
is critical, but the cooperation of workers is not needed.
Question 15 answers
Incorrect Which of the following typically results from offering high-quality goods and services
to the marketplace?
Question 16 answers
Selected Answer: Incorrect increased product liability costs
Correct An organization that can turn ideas into tangible benefit, but lacks good ideas to make
tangible is:
Question 17 answers
Incorrect The three components of creativity are:
Question 18 answers
Selected Answer: Incorrect experience, personality, and motivation

Correct According to the research of Jena McGregor, ________ is the world's most innovative
company.
Question 19 answers
Selected Answer: Correct Apple
Incorrect Putting a new idea to use by customers takes place in the ________ step of the
innovation process.
Question 20 answers
Selected Answer: Incorrect developing
Correct Hierarchy culture is an organizational culture characterized by an internal focus along

Question 21 answers
culture?
Question 22 answers
Selected Answer: Correct An unwillingness to tolerate and learn from mistakes
process.
Question 23 answers

Correct The purpose of the organizational mission is to clarify the purpose of the organization.
Question 24 answers
Correct A(n) ________ is an organization culture that facilitates the achievement of the
organization's mission and objectives.
Question 25 answers
Selected Answer: Correct Healthy organizational culture
Correct A(n) ________ is a narrative describing the adventures of a heroic individual or family
significantly linked to the organization's past or present.
Question 26 answers
Selected Answer: Correct Organizational saga
Incorrect A(n) ________ is an organization culture that does not facilitate the accomplishment of
the organization's mission and objectives.
Question 27 answers
Selected Answer: Incorrect Healthy organizational culture
Correct Which of the following is the final step of the organization socialization process?
Question 28 answers

Correct The ________ dimension of organization culture is a component of organization culture
that encourages the existence of basic human differences among organization members.
Question 29 answers
Question 30 answers
Correct The higher the ratio of inputs to outputs, the higher the productivity of the organization.
Question 31 answers
Correct Deming's flow diagram for improving product quality has a clear beginning and ending
point.
Question 32 answers
Correct A control tool where the manager assigns a specialized set of objectives and action
plans to workers and then rewards those workers on the basis of how close they came to reaching
their goals is:
Question 33 answers

Correct What activity determines the flow of material from vendors through an operations
Question 34 answers
Selected Answer: Correct materials control
Question 35 answers
Correct Efficiency is the degree to which organizational resources contribute to production.
Question 36 answers
Question 37 answers
Correct Quality improvement efforts generally lower productivity.
Question 38 answers

Correct Zero-base budgeting requires managers to justify their entire budget request in detail,
rather than simply refer to budget amounts established in previous years.
Question 39 answers
Correct If management by exception is appropriately administered, the technique ensures the

best use of managers' time.
Question 40 answers
OK

User Wai Lun Jonathan Kwok
Name Exam 1
Status Completed
Instructions
Incorrect For managers to achieve and maintain a high level of social responsiveness within an
organization, they must pursue all those responsibilities their organization possesses and has a right
to undertake.
Question 1 answers
Question 2 answers
Question 3 answers
areas EXCEPT:
Question 4 answers
Correct Which piece of federal legislation requires business to adhere to certain socially
Question 5 answers
Selected Answer: Correct the Environmental Protection Act
Correct According to Sethi, the ________ approach considers business as having both societal
and economic goals as well as the obligation to anticipate potential social problems and work
actively toward preventing the occurrence.
Question 6 answers
Question 7 answers
Question 8 answers
Question 9 answers
Question 10 answers

Correct Citibank providing services in China is an example of which type of opportunity?
Question 11 answers
Selected Answer: Correct New geographical markets
Question 12 answers
Question 13 answers
Question 14 answers
Incorrect ________ are organization members who live and work in a country where they do not
have citizenship.
Question 15 answers
Selected Answer: Incorrect Third-country nationals
Question 16 answers
Correct We have a shoe manufacturing plant in Malaysia and we have hired a Malaysian
manager to manage it, because we believe that the manager will understand the situation better and
Question 17 answers
Selected Answer: Correct a polycentric attitude
Question 18 answers
Correct Membership in The North American Free Trade Agreement (NAFTA) is limited to the
United States, Mexico, and Canada.
Question 19 answers
Correct The primary question most firms face is whether or not to globalize operations.
Question 20 answers
Question 21 answers
Correct The lower-level analysis portion of the classical approach concerns the management
function as a whole.
Question 22 answers
Correct Gantt's favored compensation system incorporated a piece-rate system and a bonus
system.
Question 23 answers
Correct Which scientific management contributor advocated a bonus system if workers

exceeded their daily production?
Question 24 answers
Selected Answer: Correct Henry Gantt
Correct Henry Gantt developed the scheduling tool most commonly used by modern managers.
Question 25 answers
Question 26 answers

Correct Which of the following is NOT a main part of the management system:
Question 27 answers
Selected Answer: Correct environmental factors
Correct The original purpose of the relay assembly test room experiment portion of the
Question 28 answers
Selected Answer: Correct determine the relationship between intensity of light and worker
efficiency
Correct Affirmative action programs are designed to provide barriers for underutilized or
disadvantaged individuals.
Question 29 answers
Correct The belief that one's own group, culture, country, or customers are superior to others is:
Question 30 answers
Selected Answer: Correct ethnocentrism
Question 31 answers

Question 32 answers
Correct Managers who have progressed to Donaldson's "unconscious competence" stage learn
Question 33 answers
Question 34 answers
Correct Sexual harassment is:
Question 35 answers
Selected Answer: Correct discrimination
Correct As a manager moves from lower-level management to upper-level management,

conceptual skills become more important and technical skills less important.
Question 36 answers

Correct The management skill that is most important for lower (supervisory) levels of
management is:
Question 37 answers
Selected Answer: Correct technical skill
Correct If a manager is not reaching goals and is not wasting resources, he or she would most
Question 38 answers
Correct Which of the following refers to management's use of organizational resources in

meeting organizational goals?
Question 39 answers
Selected Answer: Correct effectiveness
Correct Technical skills involve the ability to build cooperation within the team being led.
Question 40 answers
OK


Name Exam 2
Status Completed
Instructions
Question 1 answers
Correct Question marks in the BCG Growth-Share Matrix are businesses with a high market
share in a slowly growing market.
Question 2 answers
Question 3 answers
Selected Answer: Incorrect maintain or slightly improve the amount of business an SBU is
generating

Question 4 answers
Correct The organizational mission outlines the reason for the organization's existence.
Question 5 answers
Correct Strategic planning is either short-term or long-term planning that focuses on the
organization as a whole.
Question 6 answers
Question 7 answers
organization
Question 8 answers
Question 9 answers
Correct The GE Multifactor Portfolio Matrix was designed to be more complete than the BCG
matrix.
Question 10 answers
control?
Question 11 answers
Question 12 answers
Question 13 answers
Correct The PERT network contains two primary elements: time and activities.
Question 14 answers
Correct A plan has a greater probability of failing if managers at different levels in the
organization are not properly engaged in or contributing to planning activities.
Question 15 answers
Correct Forecasting is the development of proposed action to furnish sufficient and appropriate
organizational resources for reaching established organizational objectives.
Question 16 answers
Question 17 answers
Correct Standing plans and single-use plans are examples of which dimension in planning?
Question 18 answers
Selected Answer: Correct repetitiveness
Correct They key forecast for organizations is the sales forecast.
Question 19 answers

Correct With PERT networks, activities are specified sets of behavior within a project, and
events are the completion of major project tasks.
Question 20 answers
Incorrect The broader the scope of the decision, the higher the level of management responsible
for it.
Question 21 answers
Correct Which of the following would be the most appropriate traditional technique for solving
a programmed decision?
Question 22 answers
Correct ________ occurs when an individual makes a decision that is NOT optimal, but is
"good enough."
Question 23 answers
Selected Answer: Correct Satisficing
Question 24 answers

Question 25 answers

Question 26 answers
Correct When decisions are reached using probability theory, the alternative normally chosen is
the one with:
Question 27 answers
Selected Answer: Correct the highest expected value
Correct Most organizational decisions are made under conditions of complete uncertainty.
Question 28 answers
Correct ________ refers to an individual's inborn ability to synthesize quickly and effectively.
Question 29 answers

Correct The first step in the decision-making process is to list all possible alternatives for
solving the problem.
Question 30 answers
Incorrect Premises are the assumptions upon which an alternative to reaching an organizational
objective is based.
Question 31 answers
Question 32 answers
Question 33 answers
managers to set management system objectives?
Question 34 answers
Selected Answer: Correct number of employees
Correct The key to a successful planning process is:

Question 35 answers
Selected Answer: Correct implementation
Correct A management guideline that recommends managers clearly determine, understand, and
state organizational objectives before they initiate any action is:
Question 36 answers
Correct Of the following steps in the planning process, which should precede the others?
Question 37 answers
Selected Answer: Correct list alternative ways of reaching objectives
Correct A subsystem is a system created as part of the process of the overall management
system.
Question 38 answers
Incorrect One of the primary guidelines for establishing quality objectives is that management
should set all objectives.
Question 39 answers
Question 40 answers
skills
OK

Name Exam 3
Status Completed
Instructions
have only one boss.
Question 1 answers
Correct The final step in the organization process is to allocate resources and directives for
subtasks.
Question 2 answers


Question 3 answers
Correct When an organization manufactures many different types of products, and it has
Question 4 answers
Correct Scalar relationships refer to the chain-of-command positioning of individuals on an

organization chart.
Question 5 answers
Question 6 answers
Correct Fayol calls a communication channel extending from one organizational division to
Question 7 answers
is its:
Question 8 answers
span of management?
Question 9 answers
Correct The most widely used basis for establishing departments within the formal structure is
by type of product.
Question 10 answers
Question 11 answers
Correct Which of the following is NOT a staff position?
Question 12 answers
Selected Answer: Correct production manager
authority.
Question 13 answers
Correct Authority is the obligation to perform assigned activities.
Question 14 answers
Correct A potential problem with responsibility gaps is that two employees may both perform
the same task.
Question 15 answers
Question 16 answers
Correct Line authority is the right to make decisions and to give orders concerning the
Question 17 answers

Incorrect In this role, staff personnel use their professional expertise to solve organizational
problems.
Question 18 answers
Selected Answer: Incorrect Service role
Correct If speedy decision-making is essential to an organization, the organization should:
Question 19 answers
Selected Answer: Correct be decentralized
subordinate.
Question 20 answers
Correct According to the Pregnancy Discrimination Act, employers must treat pregnancy as:
Question 21 answers
Question 22 answers

Question 23 answers
lecture.
Question 24 answers
Question 25 answers
Correct If you take a test twice in a relatively short period of time and your grades vary
dramatically, the test is most likely:
Question 26 answers
Selected Answer: Correct unreliable
Correct A test that attempts to measure an individual's interest in performing various kinds of
jobs is a/an:
Question 27 answers

Correct Appraisals should emphasize how well the individual is doing the job, not impressions
of work habits.
Question 28 answers
Correct The most widely used external source of human resources is:
Question 29 answers
Selected Answer: Correct the readership of certain publications
Correct The form used in compiling a human resource inventory that summarizes information
about organizational members who could fill a position is a:
Question 30 answers
Selected Answer: Correct position replacement form
Correct A management strategy designed to prevent the development of an unwanted stressor is

to:
Question 31 answers
Selected Answer: Correct make jobs more interesting
Correct The study of organizational change is extremely important because all managers at all
levels are faced with the task of keeping their organizations stable and resisting change.
Question 32 answers

Correct From a performance standpoint, when is the effect of stress most favorable?
Question 33 answers
Selected Answer: Correct when stress levels are moderate
Correct Although resistance to change within an organization is very rare, it must be managed
effectively.
Question 34 answers

Question 35 answers
Correct Which of the following is NOT a guideline for reducing the resistance to change?
Question 36 answers

Question 37 answers

Question 38 answers
Question 39 answers
organization is:
Question 40 answers
OK

Name Exam 4
Status Completed

Instructions
Correct Rewards that come directly from performing a task are:
Question 1 answers
Selected Answer: Correct intrinsic rewards
Question 2 answers
Correct People with a high need for achievement are more likely to set goals that are:
Question 3 answers
Correct If Joe feels inequity because he feels Tim received a promotion that he himself
Question 4 answers
Selected Answer: Correct start coming to work late
Question 5 answers

Correct A manager who has a cooperative, team-centered management style who prefers to
influence subordinates to complete tasks through team efforts probably has a high need for:
Question 6 answers
Correct Which of the following theories was developed to counter the criticisms of and expand
on Maslow's Hierarchy of Needs?
Question 7 answers
Selected Answer: Correct Alderfer's ERG Theory
Correct The only real difference between Maslow and Alderfer is that Maslow identified three
levels of needs and Alderfer identified five.
Question 8 answers
Correct The process of increasing the number of operations an individual performs in a job is:
Question 9 answers
Selected Answer: Correct job enlargement

Question 10 answers

Incorrect Which of the following statements is correct regarding the trait approach to leadership?
Question 11 answers
Correct Which of the following is a correct statement concerning transformational leadership,

coaching leadership, entrepreneurial leadership, and superleadership?
Question 12 answers
Question 13 answers
Question 14 answers
a group to discuss the situation, and the group makes the decision, it is the ________ decision style.
Question 15 answers
Correct According to the Michigan Studies, behavior that focuses primarily on the work a
subordinate is doing is known as:
Question 16 answers
Question 17 answers

Correct The Vroom-Yetton-Jago Model is built on the premises that organizational decisions
should be of high quality and subordinates should accept and be committed to organizational
decisions that are made.
Question 18 answers
Correct A considerate leader would be more effective than a structuring leader when the
leader-member relations are good, the task structure is weak, and the leader position power is weak.
Question 19 answers
Correct The OSU studies concluded that leaders exhibit two main types of behavior: structure
behavior and consideration behavior.
Question 20 answers

grapevine.
Question 21 answers
Selected Answer: Incorrect leader-centered

Question 22 answers
Question 23 answers
Question 24 answers
Question 25 answers

Question 26 answers
Correct One of the most important, most difficult, and most neglected skills in communication
is:
Question 27 answers
Selected Answer: Correct listening
Correct Controlling is the process of guiding the activities of organizational members in

appropriate directions.
Question 28 answers
Correct The increasing need for information in today's society is a communication microbarrier.
Question 29 answers
communication"?
Question 30 answers

Question 31 answers
Incorrect During the ________ stage of team development, there is an agreement among team
Question 32 answers
Selected Answer: Incorrect storming
Correct According to Homans' Model, the informal group is established to provide satisfaction
and growth for its members.
Question 33 answers
Correct An interest group is an informal group that forms in organizations because of the
personal affiliation members have with one another.
Question 34 answers
Question 35 answers

Correct An organization chart would show a formal group.
Question 36 answers
Correct Special purpose teams evolved in the ________.
Question 37 answers
Selected Answer: Correct 1980s
Question 38 answers
Correct Which of the following is least accurate regarding groups?
Question 39 answers
Selected Answer: Correct groups invariably cause desirable consequences within the
organization
Correct A people-related step in building an effective team is setting stable goals and priorities
for the team.
Question 40 answers
OK
Name Exam 5
Status Completed
Instructions
Correct The ________ dimension of organization culture is an aspect of organization culture

that encourages the application of new ideas to the improvement of organizational processes,
products or services.
Question 1 answers
Correct The ________ dimension of organization culture is an element of organization culture

that focuses on making sure that a product, in the opinion of the customer, does what it is supposed
to do.
Question 2 answers

Correct Hierarchy culture is an organizational culture characterized by an internal focus along
Question 3 answers
Correct Managing organization culture normally begins by establishing a vision of what the
culture of an organization should be.
Question 4 answers
Correct In the organizational socialization process, new recruits are generally considered new
for about ________.
Question 5 answers
Selected Answer: Correct 1 year
Question 6 answers
Correct The ________ dimension of organizational culture is an aspect of organizational culture

that encourages organization members to integrate spiritual life and work.
Question 7 answers

geographic regions.
Question 8 answers
Correct Recruiting new employees is the first step of an organization socialization process.
Question 9 answers

Question 10 answers
Correct Which of the following is a product-oriented, high-volume, low-variety process used in

producing beer?
Question 11 answers
Selected Answer: Correct continuous process
Question 12 answers

Correct When an organization replaces human effort by electromechanical devices, it is using:
Question 13 answers
Question 14 answers
Correct Computer-aided engineering is a technique that employs computers to plan and program
equipment used in the production and inspection of manufactured items.
Question 15 answers
Correct Quality circles are considered to be a "step beyond" work teams in assuring quality.
Question 16 answers
Question 17 answers
Correct According to W. Edwards Deming, a serious and consistent quality focus normally
reduces nonproductive variables such as the reworking of products, production mistakes, delays,
production snags, and inefficient use of time and materials.
Question 18 answers
Question 19 answers
Selected Answer: Correct construct smaller and more specialized plants that focus on a few
tasks
Question 20 answers
Correct In the ________ approach, management improves one thing at a time.
Question 21 answers
Selected Answer: Correct incremental improvement
Correct The three components of creativity are:
Question 22 answers
Selected Answer: Correct expertise, creative thinking, and motivation
Correct The first step in the incremental improvement process is reengineering.
Question 23 answers

Correct ________ is that step in the innovation process in which a newly implemented idea is
tracked to determine if and when an idea should be improved or terminated.
Question 24 answers
Correct TQM was begun in the United States.
Question 25 answers
Question 26 answers
Correct A positive image helps a firm recruit new employees and attract new customers, but has
no effect on its ability to obtain loans from financial institutions.
Question 27 answers
Question 28 answers

Question 29 answers
Correct According to Deming, the primary responsibility for achieving product quality lies
with:
Question 30 answers
Selected Answer: Correct management
Question 31 answers
Question 32 answers
Correct The only meaningful organizational standards are profitability standards.
Question 33 answers
Question 34 answers
Selected Answer: Incorrect timeliness
Question 35 answers
is:
Question 36 answers
Correct The typical Information System is an informally established organizational network.
Question 37 answers
Incorrect Once a symptom has been identified, corrective action can focus on one or more of the
three primary management functions of planning, organizing, and influencing.
Question 38 answers
Correct Most managers have little impact on the amount of personal power they possess, but a
great deal of impact on the amount of position power they have.
Question 39 answers

called:
Question 40 answers
OK

User Wai Yi Lui
Name Exam 1
Status Completed
Instructions
Correct Milton Friedman is a strong proponent of business performing socially responsible

activities.
Question 1 answers

embrace, federal legislation requires business to perform certain social responsibility activities.
Question 2 answers
approach.
Question 3 answers
Correct Which of the following stakeholders is owed the obligation of having debts repayed?
Question 4 answers
Selected Answer: Correct Banks and Lenders
Correct Jerry McAfee states that one of the responsibilities business has to society is to set rules
that are clear and consistent.
Question 5 answers
Correct Top management attempts to obtain the commitment of organization members to live
up to a social obligation during which phase of converting organizational policies on social
responsibility into action?
Question 6 answers
Selected Answer: Correct phase 3

Correct Stakeholders are all the individuals and groups external to the organization that are
directly or indirectly affected by the organization's decisions.
Question 7 answers
Correct In order to enhance the probability of career success it is very important that individuals
are reactive.
Question 8 answers
Correct Human skills are extremely important to managers at the top, middle, and lower levels.
Question 9 answers
Correct Nick is 29 years old and has just been promoted from salesperson to sales manager for
his company. Nick is most likely in which stage of his career?
Question 10 answers
performing:
Question 11 answers
Correct A manager who wastes resources to achieve organizational goals may be effective but
inefficient.
Question 12 answers
Correct Which approach to management emphasizes organizational efficiency to increase

Question 13 answers
Question 14 answers
Selected Answer: Incorrect Personal mastery
Correct The process of finding the "one best way" to perform a task is called:
Question 15 answers
Selected Answer: Correct scientific management
Correct The primary investigative tool used in the Gilbreths' research was motion study.
Question 16 answers

Correct The human relations movement is a people-oriented approach to management in which

the interaction of people in organizations is studied to judge its impact on organizational success.
Question 17 answers
Question 18 answers
Incorrect A number of interdependent parts functioning independently of each other are a system.
Question 19 answers
Question 20 answers
Correct Exploitation exists when entrepreneurs overestimate the extent to which they can
control the outcome of an opportunity.
Question 21 answers

Correct ________ occurs when individuals rely on a small sample of information to inform
their decisions.
Question 22 answers
Correct Venture capitalists generally make more investments than angel investors.
Question 23 answers
Question 24 answers
Question 25 answers
Correct Angel investors help approximately 50,000 companies get off the ground each year.
Question 26 answers

Correct Discrimination is a positive or negative assessment of members of a group or their
perceived attributes.
Question 27 answers
Incorrect The age segment that will be growing fastest from 2002 to 2012 is:
Question 28 answers
Selected Answer: Incorrect both A and B
Question 29 answers
Question 30 answers
Correct Bicultural stress is stress resulting from having to cope with membership in two
cultures simultaneously.
Question 31 answers
Correct Managers who have progressed to Donaldson's "unconscious competence" stage will be
most effective in managing a diverse workforce.
Question 32 answers
Correct In order to effectively carry out the four management functions, managers must have
Question 33 answers
Selected Answer: Correct unconscious competence
Correct Managers who usually make foreign investments normally expect such investments will
allow participation in the rapid expansion of a market abroad.
Question 34 answers
Question 35 answers
Correct The belief that our multinational corporation should hire only our U.S. managers to
manage operations in New Zealand, because we know how to manage better than New Zealand
managers reflects:
Question 36 answers
Selected Answer: Correct an ethnocentric attitude

Correct The host company is the company investing in international operations.
Question 37 answers
Correct The international market agreement aimed at facilitating trade among the U.S., Canada,
and Mexico is:
Question 38 answers
Question 39 answers
Question 40 answers
Selected Answer: Incorrect Conglomerate organizations
OK


User Wai Yi Lui
Name Exam 2
Status Completed
Instructions
exists are:
Question 1 answers
Correct The initials SWOT stand for Strengths, Weaknesses, Opportunities, and Threats.
Question 2 answers
Question 3 answers
Correct Cash cows in the BCG Growth-Share Matrix are businesses with a low market growth
rate and a high relative market share.
Question 4 answers
Question 5 answers
Correct Because tactical plans are based primarily on a prediction of the future, and strategic
plans are based on known circumstances that exist within the organization, tactical plans are
generally less detailed than strategic plans.
Question 6 answers
Correct The different components of the general environment for an organization consists of the
international, labor, customer, competitor, and supplier components.
Question 7 answers
Correct The fourth step in the strategy management process is:
Question 8 answers
Selected Answer: Correct strategy implementation
Question 9 answers
affairs.
Question 10 answers
Question 11 answers
Question 12 answers
Question 13 answers
Incorrect The process of formulating a detailed listing of activities that must be accomplished to
attain an objective, allocating the resources necessary to attain the objective, and setting up and
following timetables for completing the job is:
Question 14 answers
Selected Answer: Incorrect planning
Correct Which of the following is a standing plan that outlines a series of related actions that
Question 15 answers
Selected Answer: Correct procedure
Question 16 answers
Correct A standing plan that designates specific required action, indicates what organizational
Question 17 answers
Selected Answer: Correct rule
Correct The product stages method predicts future sales by using the product life cycle to better
understand the history and future of the product.
Question 18 answers
Question 19 answers
Correct If, when selecting a site for a new plant, you were interested in what competitive
situation exists at the site, you would most likely be concerned with which of the following areas:
Question 20 answers
Selected Answer: Correct profit
Question 21 answers
Correct The primary purpose of most business organizations is to provide high-quality service.
Question 22 answers
Question 23 answers
directed.
Question 24 answers
Correct Organizational coordination and efficiency are dependent on effective planning.
Question 25 answers
Correct The condition that exists when organizational subobjectives conflict or are not directly
aimed at accomplishing the overall organizational objectives is:
Question 26 answers
Selected Answer: Correct suboptimization
Correct Of the four primary management functions organizing usually precedes planning.
Question 27 answers

Question 28 answers
MBO.
Question 29 answers

Correct An organization's mission statement outlines what the organization exists to do, given a
particular group of customers and customer needs.
Question 30 answers
Question 31 answers
Correct The decision-making tool generally most appropriate for risk situations is:
Question 32 answers
Selected Answer: Correct probability theory
Correct If the potential income from a particular project was $150,000 and the probability of
attaining that income was 5%, the expected value would be $750,000.
Question 33 answers
Incorrect Decision makers who have a receptive orientation believe that the source of all good is
Question 34 answers

Question 35 answers
Correct When a manger asks his subordinates to vote on a course of action and the majority
Question 36 answers
Question 37 answers
Question 38 answers
Correct Which of the following would be the most appropriate traditional technique for solving
a programmed decision?
Question 39 answers

Incorrect The ________ orientation is characterized by the desire to preserve the status quo as
much as possible.
Question 40 answers
Selected Answer: Incorrect Exploitative
OK

User Wai Yi Lui
Name Exam 3
Status Completed
Instructions
Correct Which of the following is NOT a main step in the organizing process?
Question 1 answers
Selected Answer: Correct evaluating plans for completeness
Correct Some management theorists feel the organizing is so important, they advocate the
Question 2 answers
Correct The formal structure of an organization is defined by the patterns of relationships that
develop because of the informal activities of organization members.
Question 3 answers
Question 4 answers
Correct After a manager has divided major tasks into subtasks, the next step is to allocate
resources for those subtasks.
Question 5 answers

Question 6 answers

Question 7 answers
Correct Which of the following is NOT one of Henri Fayol's 16 general guidelines for
Question 8 answers
Selected Answer: Correct place primary attention on improving efficiency
Correct The most widely used basis for establishing departments within the formal structure is
by type of product.
Question 9 answers
Question 10 answers
Question 11 answers
levels?
Question 12 answers
Selected Answer: Correct Low levels of anxiety
Correct What changes could occur in the organization if the stress created by a change is
significant?
Question 13 answers
Selected Answer: Correct the organization could be less effective after the change than
before it
Correct The basis of resistance to changes within the organization is the fear of some personal
loss.
Question 14 answers
Correct Although resistance to change within an organization is very rare, it must be managed
effectively.
Question 15 answers
Question 16 answers

EXCEPT:
Question 17 answers
Selected Answer: Incorrect to cut costs
Correct Cost reduction is the most commonly cited reason for designing and implementing
virtual offices.
Question 18 answers
organization is:
Question 19 answers
is creating a:
Question 20 answers
Correct An assessment center is a place where participants are evaluated to determine suitability
for selection.
Question 21 answers

Correct A human resource inventory contains the organizational history of an individual and
indicates how that individual might be used in the organization in the future.
Question 22 answers
Correct Recruitment involves the hiring of prospective employees.
Question 23 answers
Correct Performance appraisal can be considered a one-time review of an individual's past

productivity.
Question 24 answers
Correct Training is the process of developing qualities in human resources that will enable them
to be more productive.
Question 25 answers
Correct ________ is the federal law that prohibits discrimination against individuals with
mental or physical disabilities in the world of management.
Question 26 answers
Selected Answer: Correct ADA

Correct ________ attempts to describe an individual's emotional maturity, subjectivity, honesty

and objectivity.
Question 27 answers
Correct A job description is a technique commonly used to gain an understanding of what a task
entails and the type of individual who should be hired to perform that task.
Question 28 answers
Correct An appropriate human resource is, by definition, an individual who fits a job
description.
Question 29 answers
Correct Tests that measure the level of skill or knowledge an individual posses in a certain area
are called:
Question 30 answers
Question 31 answers
Question 32 answers
Question 33 answers
Selected Answer: Correct assign specific duties, grant authority, and create accountability
authority.
Question 34 answers
some task or job.
Question 35 answers
Correct ________ usually minimizes the confusion that can result from diversification by
separating organizational resources by product and keeping pertinent decision making close to the
process.
Question 36 answers

Correct Which of the following is NOT a staff position?
Question 37 answers
Selected Answer: Correct production manager
Question 38 answers
Selected Answer: Incorrect Give employees freedom to pursue tasks in their own way
Correct When staff personnel are seen to be suppliers and line personnel as customers, staff
Question 39 answers
Selected Answer: Correct the service role
Correct Even though organizational objectives and other conditions within the management
Question 40 answers
OK


User Wai Yi Lui
Name Exam 4
Status Completed
Instructions
Correct Individuals with a high need for affiliation generally make excellent managers.
Question 1 answers
Correct A firm may be able to increase employee commitment and motivation by simply
developing a policy of attempting to hire from within the organization prior to going to outside
sources.
Question 2 answers
Question 3 answers
Correct Managers should look upon Maslow's Hierarchy of Needs more as a subjective
statement rather than an objective statement of human needs.
Question 4 answers
days.
Question 5 answers
Correct Motivation theories that emphasize how individuals are motivated are:
Question 6 answers
Selected Answer: Correct process theories
Correct Employee stock ownership plans motivate employees to boost production by offering
them shares of company stock as a benefit.
Question 7 answers
Question 8 answers
Correct ________ involves negative assumptions about people that McGregor believes
managers often use as a basis for dealing with their subordinates.
Question 9 answers
Correct Alderfer's ERG Theory categorizes three basic categories of needs as Existence,
Relatedness, and Goals.
Question 10 answers
Question 11 answers
Correct Groupthink is the mode of thinking group members engage in when the desire for
agreement and the "we-feeling" is so dominant it overrides realistic alternative problem solutions.
Question 12 answers
Correct An informal group that forms in organizations because of the personal affiliation
Question 13 answers
Correct Which of the following is the correct sequence of the stages of group development?
Question 14 answers
Selected Answer: Correct acceptance, communication/decision-making, solidarity, control

Incorrect During the ________ stage of team development, there is an agreement among team
Question 15 answers
Selected Answer: Incorrect storming
development.
Question 16 answers
Question 17 answers
Question 18 answers

Question 19 answers
Question 20 answers
Correct Contemporary management writers and practitioners generally agree leadership ability
cannot be explained by an individual's traits or inherited characteristics.
Question 21 answers
Question 22 answers
Correct According to the path-goal theory, leaders exhibit four primary types of behavior:
telling, selling, participating, and delegating.
Question 23 answers
Question 24 answers
Correct A manager who has the tendency to "sell" his or her decisions is most likely to:
Question 25 answers
Selected Answer: Correct want to use their authority to a large degree
Correct According the path-goal theory, if jobs are very structured with little room for employee
interpretation of how the work should be done, directive behavior is less appropriate than if there is
much room for employees to determine how the work gets done.
Question 26 answers
Question 27 answers
Incorrect Leadership that inspires organizational success by showing followers how to lead
themselves is:
Question 28 answers
Selected Answer: Incorrect inspirational leadership
Question 29 answers
Correct If a manager asks for information from subordinates but makes the decision alone, the
manager is most likely using which of the following decision styles?
Question 30 answers
Correct All management activities are accomplished, at least in part, through communications.
Question 31 answers
Correct The gossip grapevine tends to distort messages more than any other grapevine pattern.
Question 32 answers
Question 33 answers
Correct The source's view of the destination of the communication is a communication

microbarrier.
Question 34 answers
Correct Gestures, vocal tones, and facial expressions are forms of nonverbal communication.
Question 35 answers
Correct The three types of formal organizational communication are downward, upward, and
around.
Question 36 answers
Correct Some leadership strategies that managers can adopt are accomplished through
communication, but other leadership strategies are not.
Question 37 answers

Question 38 answers
Correct Organizational communication that does not follow the lines of the organizational chart
is:
Question 39 answers
Selected Answer: Correct informal organizational communication
Correct Managers can use grapevines advantageously to maximize information flow to

employees.
Question 40 answers
OK

User Wai Yi Lui
Name Exam 5
Status Completed
Instructions
Correct Which of the following process strategies would be most appropriate for the auto
industry?
Question 1 answers

Question 2 answers
Correct Expenses that fluctuate with the number of products produced are:
Question 3 answers
Selected Answer: Correct variable costs
Correct Labor force planning is an operational plan that focuses on hiring the right employees
for a job and training them to be productive.
Question 4 answers
Correct The relationship between the total amount of goods or services being produced and the
organizational resources needed to produce them is called:
Question 5 answers
Selected Answer: Correct productivity
Question 6 answers

Question 7 answers
Correct If management by exception is appropriately administered, the technique ensures the

best use of managers' time.
Question 8 answers
Question 9 answers

Incorrect So far, the United States appears to be doing the best job in the world of making
optimal use of company resources through automation.
Question 10 answers
Question 11 answers
performance is:
Question 12 answers
is:
Question 13 answers
Question 14 answers
Correct For control to be successful, all individuals involved in controlling must have a working
knowledge of how the control process operates.
Question 15 answers
Correct Information appropriateness has to do with how ________ information is.
Question 16 answers
Selected Answer: Correct relevant
Correct Corrective action focuses on correcting organizational mistakes that are hindering
Question 17 answers
Question 18 answers
Question 19 answers
Correct Authority is the extent to which an individual is able to influence others so they respond
to orders.
Question 20 answers
Correct ________ is an organizational culture that reflects value that emphasizes stability and
control along with an external focus.
Question 21 answers
Selected Answer: Correct Market
Correct Hierarchy culture is an organizational culture characterized that reflects values that
emphasize stability and control along with an external focus.
Question 22 answers
Correct Which of the following is NOT an activity that a manager can take to promote the
hierarchy culture?
Question 23 answers
Selected Answer: Correct Establish a clear goal for the work team
Correct The purpose of an organizational saga is to identify and perpetuate the organization's
shared values.
Question 24 answers
Correct The ________ dimension of organization culture is a facet of organization culture that
focuses on catering to the needs of those individuals who buy goods and services produced.
Question 25 answers
Correct ________ are the beliefs of a person or a social group in which they have an emotional
interest.
Question 26 answers
Selected Answer: Correct Values
Correct Certain employees tend to be more valuable than others to the organization with respect
to talent.
Question 27 answers
Question 28 answers
Question 29 answers
Correct Understanding and managing organization culture is less important now than it has
traditionally been in the past.
Question 30 answers
Question 31 answers
Correct Which of the following statements best describes the relationship between creativity
and innovation?
Question 32 answers
Correct In the Integrating step of the innovation process, the invention is established as a
Question 33 answers
Incorrect When time pressure is low, creative thinking is more likely when:
Question 34 answers
Correct W. Edwards Deming is recognized internationally as a primary contributor to Japanese

quality improvement programs.
Question 35 answers
Question 36 answers
Selected Answer: Incorrect Deming
Question 37 answers
Question 38 answers
Correct Organizations can be creative but not innovative, but they cannot be innovative and not
creative.
Question 39 answers
inventory.
Question 40 answers
OK

User Chun Pong Eden Lau

Name Exam 1
Status Completed
Instructions
Question 1 answers
Correct When management implements appropriate legal approaches but stops short of
Question 2 answers
Selected Answer: Correct intergroup conflicts are highly likely
Incorrect Josie, a manager for XYZ Corporation, collected data on the rate of promotions of
African American men in her division. In doing so, she was involved in:
Question 3 answers
Selected Answer: Incorrect influencing
Question 4 answers

Correct The multicultural approach to organizational diversity is the most effective approach to
pluralism.
Question 5 answers
Question 6 answers
Correct At which of Donaldson's stages of managing a diverse workforce is a manager most

Question 7 answers
Selected Answer: Correct the fourth stage
Correct One of the similarities of international management and domestic management is that
the vast majority of countries experience the industrial revolution at the same time.
Question 8 answers
Question 9 answers
Correct Classic management thought indicates international management differs from domestic
Question 10 answers
Selected Answer: Correct classical management does not predict a difference
Correct Which of the following categories of organizations generally has the lowest level of
Question 11 answers
Question 12 answers
Correct The geocentric attitude is generally thought to be the most appropriate for managers in
multinational corporations.
Question 13 answers
Correct Transnational organizations are also called:
Question 14 answers
Selected Answer: Correct Global corporations
products.
Question 15 answers
Correct ________ is a type of evaluation that helps entrepreneurs to understand whether an idea
is practical.
Question 16 answers
Selected Answer: Correct Feasibility analysis
Question 17 answers
Correct Exploitation exists when entrepreneurs overestimate the extent to which they can
control the outcome of an opportunity.
Question 18 answers
Correct The most fundamental difference between commercial and social entrepreneurship
involves the entrepreneur's mission and statement.
Question 19 answers

Question 20 answers
Correct Approximately ________ of new chemical plants fail within the first ten years.
Question 21 answers
Correct Frank Gilbreth is known as "the father of scientific management."
Question 22 answers
Correct Contingency management is similar to scientific management in that both are based on
the premise that there is one "best way" to solve management problems.
Question 23 answers
Correct The primary limitation of the Classical Approach is that:
Question 24 answers
Selected Answer: Correct it does not adequately emphasize human variables
Correct Demi is in the process of establishing job performance standards for her department. In
order to do so she has identified the most basic movements possible for each job. She is following
and utilizing the contributions of:
Question 25 answers
Correct Gantt pioneered a piece-rate system under which workers were paid according to the
amount they produced.
Question 26 answers
Question 27 answers
Correct Which of the following would Ludwig Von Bertalanffy identify as a closed system?
Question 28 answers
Incorrect Social responsiveness is the degree of effectiveness and efficiency an organization

Question 29 answers

Correct The philosophy that you should act in a way you would expect others to act toward you
is known as the utilitarian principle.
Question 30 answers
Correct A management tool that furnishes broad guidelines for channeling management
Question 31 answers
Selected Answer: Correct a policy
Correct According to Sethi, the ________ approach considers business as having both societal
and economic goals as well as the obligation to anticipate potential social problems and work
actively toward preventing the occurrence.
Question 32 answers
Correct According to the concept of corporate social responsibility, a manager must strive to
achieve:
Question 33 answers
Incorrect When a company measures whether the organization is assisting community

organizations dedicated to education, charities, and the arts, they are focusing on the social
investment area.
Question 34 answers
Question 35 answers
Question 36 answers
Correct Managerial effectiveness is defined as the degree to which organizational resources

contribute to productivity.
Question 37 answers
Correct Influencing can be thought of as assigning the tasks developed under the planning
function to various individuals or groups within the organization.
Question 38 answers
Correct When Peters and Waterman recommend that organizations "stick to their knitting," they
are really recommending that organizations:
Question 39 answers
Correct Planning, organizing, influencing, and controlling need to be separated and investigated
individually.
Question 40 answers
OK

Name Exam 2
Status Completed
Instructions
Correct Short-term objectives are targets to be achieved within five to seven years.
Question 1 answers
Correct Targets to be achieved in one year or less are:
Question 2 answers
Selected Answer: Correct short-term objectives
Correct Long-term objectives constitute any target to be achieved in greater than one year.
Question 3 answers
Correct According to Drucker, which of the following goal areas would NOT relate to a
tangible, impersonal characteristic of organizational operations.
Question 4 answers
Correct Olive's company wants to provide the highest quality customer service in the jewelry
Question 5 answers
Correct The principle of the objective is another name for management by objectives.
Question 6 answers

Question 7 answers
Question 8 answers
Correct The final responsibility for organizational planning rests with:
Question 9 answers
Selected Answer: Correct top management
Question 10 answers
Question 11 answers
Correct In the stages of the product life cycle, which stage typically follows the maturity stage?
Question 12 answers
Correct With PERT networks, activities are specified sets of behavior within a project, and
events are the completion of major project tasks.
Question 13 answers
Question 14 answers
Question 15 answers
Question 16 answers
Correct Determining at what rate employees are leaving an organization to go to other

organizations is part of human resource planning.
Question 17 answers
Incorrect The jury of executive opinion of forecasting predicts future sales levels primarily by
Question 18 answers
Question 19 answers
Correct The next step in the human resource planning process, after taking a human resource
inventory, is determining net human resource requirements.
Question 20 answers
Correct Decision-making is essentially a problem-solving process that involves eliminating

barriers to organizational goal attainment.
Question 21 answers
Question 22 answers
Correct Decision-makers characterized by the desire to preserve the status quo as much as
possible can be classified as having a hoarding orientation.
Question 23 answers
Correct ________ refers to the fact that managers are constrained in terms of time,
Question 24 answers
Selected Answer: Correct Bounded rationality
Correct The ________ orientation is characterized by the desire to preserve the status quo as
much as possible.
Question 25 answers
Selected Answer: Correct Hoarding
Correct When a manger asks his subordinates to vote on a course of action and the majority
Question 26 answers
Question 27 answers
Correct One of the most widely used objective decision-making tools by managers is:
Question 28 answers
Selected Answer: Correct a decision tree
Correct In general, there is an indirect relationship between the scope of a decision and the level
Question 29 answers
Question 30 answers
Correct A management guideline that advises managers to commit funds for planning only if in
the foreseeable future they can anticipate a return on planning expenses as a result of the
long-range planning analysis is termed:
Question 31 answers
exists are:
Question 32 answers
Question 33 answers
Question 34 answers
Incorrect Which business strategy would generally apply to cash cows?
Question 35 answers
Selected Answer: Incorrect divestiture
Correct Which of the following is NOT one of the five steps of strategy management?
Question 36 answers
Selected Answer: Correct environmental control
Question 37 answers

Correct The price of fuel for vehicles that distribute a company's products would be part of the
economic component of its general environment.
Question 38 answers
Question 39 answers
Selected Answer: Incorrect Political
Correct Motivations, status symbols, and attitudes are all important aspects of the international
Question 40 answers
OK

Name Exam 3
Status Completed
Instructions
Question 1 answers
Question 2 answers
Correct One of the advantages of programmed learning is that it provides ample opportunity to
Question 3 answers
Correct According to the Pregnancy Discrimination Act, employers must treat pregnancy as:
Question 4 answers
Correct A human resource inventory contains the organizational history of an individual and
indicates how that individual might be used in the organization in the future.
Question 5 answers
Question 6 answers
Selected Answer: Correct a continuing activity that provides feedback to organization

members
Question 7 answers

behavior
Question 8 answers
Correct A test that measures the potential of an individual to perform a task is a/an:
Question 9 answers
Selected Answer: Correct aptitude test
Correct The EEOC is an agency established to enforce federal laws regulating recruiting and
Question 10 answers
Correct The lines between boxes on an organization chart represent:
Question 11 answers
Selected Answer: Correct formal lines of communication
Correct A flat organization chart:
Question 12 answers
Selected Answer: Correct is characterized by broad spans of management
Correct Which of the following is the first step in the organizing process?
Question 13 answers
Selected Answer: Correct reflect on plans and objectives
Correct Organizing is the process of establishing orderly uses for all resources within the
management system.
Question 14 answers
Question 15 answers

Incorrect There is no definite relationship between span of management and the height of an
organization chart.
Question 16 answers
Correct The more time managers spend on the planning function, the greater their span of
management should be.
Question 17 answers
Correct Graicunas' formula describes the number of actual relationships between a manager and
his/her subordinates.
Question 18 answers

Question 19 answers
Question 20 answers

Correct The study of organizational change is extremely important because all managers at all
levels are faced with the task of keeping their organizations stable and resisting change.
Question 21 answers
Question 22 answers
Selected Answer: Incorrect when stress levels are either extremely high or extremely low
Question 23 answers
Question 24 answers
Correct Which of the following forms of a virtual office offers the least mobility?
Question 25 answers
Selected Answer: Correct occasional telecommuting
Correct A change agent is an individual outside the organization who tries to modify an existing
organizational situation.
Question 26 answers
levels?
Question 27 answers
Selected Answer: Correct Low levels of anxiety
Question 28 answers
Correct Workers who have some mobility but are expected to report to the office on a regular
basis are tethered workers.
Question 29 answers
Question 30 answers
Correct Authority will usually still be accepted even if the individual does not understand the
Question 31 answers
Question 32 answers
subordinate.
Question 33 answers
Question 34 answers
Correct A situation in which more than one individual is responsible for the same activity is:
Question 35 answers
Correct Centralization refers to the situation in which a minimal number of job activities and a
minimal amount of authority are delegated to subordinates.
Question 36 answers
Correct Because responsibility is an obligation a person accepts, there is no way it can be

delegated or passed on to a subordinate.
Question 37 answers
Question 38 answers
Correct Organizational members should be obligated to perform only those activities that lead
to goal attainment.
Question 39 answers
Question 40 answers
OK
Name Exam 4
Status Completed
Instructions
Correct One of the characteristics of the grapevine is that it:
Question 1 answers
Selected Answer: Correct serves the self-interests of the people involved in the grapevine
Correct Communication macrobarriers include all of the following EXCEPT:
Question 2 answers
Selected Answer: Correct perception
Question 3 answers

of employees.
Question 4 answers
Correct The three types of formal organizational communication are downward, upward, and
around.
Question 5 answers
as:
Question 6 answers
Correct One strategy for encouraging formal organizational communication is to ensure that all
organization members have free access to formal communication channels.
Question 7 answers
Correct Some leadership strategies that managers can adopt are accomplished through
communication, but other leadership strategies are not.
Question 8 answers
Correct In order to try to minimize the microbarrier to communication known as perception,

managers should:
Question 9 answers
Selected Answer: Correct try to send messages with precise meanings
Question 10 answers
Question 11 answers
Correct A leader who places high value on service to others over self interests is called:
Question 12 answers
Question 13 answers

be most effective?
Question 14 answers
Correct The OSU studies concluded that leaders exhibit two main types of behavior: structure
behavior and consideration behavior.
Question 15 answers
Question 16 answers
Correct According to the contingency theory of leadership, ________ is the degree to which the
leader feels accepted by the followers.
Question 17 answers
Selected Answer: Correct Leader-member relations
Incorrect Which of the following is NOT listed as a characteristic of a servant leader?
Question 18 answers
Selected Answer: Incorrect empathetic
Correct According to the Michigan Studies, leader behavior that focuses primarily on
Question 19 answers
Correct Boss-centered leadership behaviors are more autocratic, and subordinate-centered leader
behaviors are more democratic.
Question 20 answers
Correct An individual's early experiences will determine which of McClelland's three needs are
the most highly developed, and therefore dominate their personality.
Question 21 answers
Correct According to equity theory, everyone who feels treated unfairly at work will seek other
employment.
Question 22 answers
Correct Individuals with a high need for affiliation generally make excellent managers.
Question 23 answers
Question 24 answers
Correct Under Likert's Management System, the System 3 style of management is characterized
by complete trust and confidence in subordinates.
Question 25 answers

Question 26 answers
Correct ________ is a reward that consists of the elimination of a desirable consequence or

behavior.
Question 27 answers
Selected Answer: Correct Positive reinforcement
Correct According to Herzberg, the work itself should be considered a motivating factor.
Question 28 answers

Correct Theory Z is the effectiveness dimension that implies managers who use either Theory X
or Theory Y assumptions when dealing with people can be successful, depending on the situation.
Question 29 answers
Correct Herzberg maintains the best way to motivate an individual would be to give that
individual a pay raise.
Question 30 answers
Question 31 answers
Correct The terms group and team are not synonymous.
Question 32 answers
Correct Good managers constantly try to help groups become teams.
Question 33 answers

Correct Special purpose teams evolved in the ________.
Question 34 answers
Selected Answer: Correct 1980s
team?
Question 35 answers
Question 36 answers
development.
Question 37 answers
Correct Which of the following is a procedural step that could be taken to increase the
probability a committee will be successful?
Question 38 answers
Selected Answer: Correct specifying the authority of the committee
are:
Question 39 answers
Correct Current employee opinion polls indicate that subordinate's trust in managers is critically
low.
Question 40 answers
OK

Name Exam 5
Status Completed
Instructions
Correct Health is defined in terms of the extent to which a culture facilitates the achievement of
organizational mission and objectives.
Question 1 answers
Question 2 answers
Correct Organizational language often makes it difficult to assess the organization's shared
values.
Question 3 answers
Incorrect A(n) ________ is an organization culture that does not facilitate the accomplishment of
the organization's mission and objectives.
Question 4 answers
Selected Answer: Incorrect Quasi organizational culture
geographic regions.
Question 5 answers
Question 6 answers

Question 7 answers
Correct The ________ dimension of organization culture is an aspect of organization culture

that encourages the application of new ideas to the improvement of organizational processes,
products or services.
Question 8 answers
Correct Historically, ________ allowed researchers to spend years testing products with little
regard for the efficiency of the process.
Question 9 answers
Correct Certain employees tend to be more valuable than others to the organization with respect
to talent.
Question 10 answers

Correct W. Edwards Deming is recognized internationally as a primary contributor to Japanese

quality improvement programs.
Question 11 answers
Question 12 answers
Correct When time pressure is low, creative thinking is more likely when:
Question 13 answers
Selected Answer: Correct people feel as if t hey are on an expedition
Incorrect ________ and ________ are an individual's raw materials for being creative, but
________ determines whether or not an individual will actually be creative.
Question 14 answers
Selected Answer: Incorrect Experience, motivation, personality
basis.
Question 15 answers

Incorrect Which of the following is NOT one of the principles of reengineering?
Question 16 answers
Selected Answer: Incorrect subsume information-processing work into the real work that
produces the information
Question 17 answers
Question 18 answers
Correct Which of the following is a characteristic of a creative person?
Question 19 answers
Selected Answer: Correct emotional
Incorrect In order to have a positive impact on critical organizational factors, an idea must be all
but one of the following. Which one?
Question 20 answers
Selected Answer: Incorrect useful

Correct Break-even analysis is a control tool that summarizes the various levels of profit or loss
associated with various levels of production.
Question 21 answers
Question 22 answers
Correct Efficiency is the degree to which organizational resources contribute to production.
Question 23 answers
Question 24 answers
Correct Expenses that fluctuate with the number of products produced are:
Question 25 answers
Selected Answer: Correct variable costs
Correct Computer-aided engineering is a technique that employs computers to plan and program
equipment used in the production and inspection of manufactured items.
Question 26 answers
Correct Quality assurance is:
Question 27 answers
Selected Answer: Correct a broad group of activities aimed at achieving quality
employee skills?
Question 28 answers
Correct The performance of managerial activities entailed in selecting, designing, operating,

controlling and updating production systems is called:
Question 29 answers
Selected Answer: Correct operations management
Question 30 answers
Question 31 answers
Correct The process of developing information begins with gathering some type of facts or
statistics.
Question 32 answers
Question 33 answers
Correct The degree of difficulty in measuring various types of organizational performance is

determined primarily by the activity being measured.
Question 34 answers

Question 35 answers
called:
Question 36 answers
Question 37 answers
Selected Answer: Incorrect timeliness
Correct A manager can never have too much information.
Question 38 answers
Correct For control to be successful, managers should keep in mind all of the following,
EXCEPT:
Question 39 answers
Selected Answer: Correct managers should only consider their own department or unit
Correct Information ________ is defined in terms of how relevant the information is to the
decision-making situation the manager faces.
Question 40 answers
OK
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MGT 101 Exam 1
Question: Q2. A good tactic for career management is to work for a manager who will play a
constructive role in your career.
Question: Q9. Organizational resources include monetary, human, raw materials, and capital.
Question: Q13. Douglas McGregor emphasized a management philosophy built upon the views
that people can be self-directed and accept responsibility.
Question: Q14. ________ performed motion studies of bricklaying
Correct Answer: c. Frank Gilbreth
Given Answer: a. Henry Gannt

Question: Q17. With ________, every organizational member understands his or her own job and
how the job fits together to provide final products to the customer.
Correct Answer: c. Systems thinking
Given Answer: b. Shared vision
Question: Q41. One form of international management is fighting competition in foreign markets.
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MGT 101 Exam 2
Question: Q35. Tactical planning is long-range planning that emphasizes the current operations of
various parts of the organization.
Question: Q47. Standing plans are plans used over and over again because they focus on
organizational situations that occur frequently.

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MGT 101 Exam 3
Question: Q12. Organizational structure is represented primarily by means of an organizational

chart.
Question: Q26. In this role, staff personnel help to establish a mechanism for evaluating the
effectiveness of organizational plans.
Correct Answer: b. Control role
Given Answer: d. Functional role
MGT 101 Exam 4
Question: Q41. Which of the following would be an example of a task group?
Correct Answer: a. a group meeting to consider the feasibility of a new product
Given Answer: e. a group meeting to prepare the monthly financial reports
Question: Q50. Which of the following is an analytical tool that can be used to determine what
informal groups exists in an organization and who the members of those groups are?
Correct Answer: e. sociometry
Given Answer: a. sociogram
far, the United States appears to be doing the best job in the world of making optimal use of
company resources through
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MGT 101 Exam 5
Question: Q17. In the ________ approach, management asks, 'If we were to start over today, how
would we do this?'
Correct Answer: d. reengineering
Given Answer: b. incremental improvement
Question: Q21. ________ ideas are ideas that focus on inventions for improving a manufacturing
process.
Correct Answer: c. Process
Given Answer: d. Management
Question: Q22. Making an idea practical takes place in the ________ step of the innovation
process.
Correct Answer: c. developing
Given Answer: d. inventing

Question: Q24. The most widely known award for quality in the U. S. is the ________ Award.
Correct Answer: d. Baldridge
Given Answer: b. Johnson and Johnson
Question: Q27. Units of measure for janitorial performance should be dollars of profit for the
organization in a given quarter.
Question: Q41. Inventory turnover is an example of a(n) ________ ratio.
Correct Answer: d. activity
Given Answer: b. operations
Question: Q46. Return on investment is an example of a(n) ________ ratio.
Correct Answer: c. profitability
Given Answer: a. activity

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MGT 101 Exam 1
Question: Q13. The scientific management approach to management emphasizes the 'one best
way' to perform a task.
Question: Q19. One of the areas of social responsibility is employment practices.
Question: Q24. Business ethics can only be approached from one direction.

Question: Q27. Which of the following represents the lowest degree of organizational
Correct Answer: e. ignoring differences
Given Answer: b. complying with external policies
Question: Q29. 'Token' employees are always given very high visibility in an organization.
Question: Q32. Minorities as well as women often face a 'glass ceiling' limiting their potential
advancement.
Question: Q43. ________ is the likelihood and magnitude of an opportunity's downside loss.
Correct Answer: b. Entrepreneurial risk
Given Answer: c. Entrepreneurial alertness
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MGT 101 Exam 2
Question: Q15. ________ refers to the departure from rational theory that produces suboptimal
decisions.
Correct Answer: c. Bias
Given Answer: b. Intuition
Question: Q19. In a consensus decision, how many people must agree on the decision?
Correct Answer: e. all
Given Answer: d. two-thirds
Question: Q28. Which business strategy would generally apply to cash cows?
Correct Answer: e. stability
Given Answer: b. retrenchment
Question: Q35. 'In what kinds of environments does the organization now exist?' is one of the four
basic questions required for critical question analysis.



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1

Question 1 Multiple Choice out of 1 points

A group decision-making process which forbids

Given Answer: brainstorming

Correct Answer: brainstorming

The group decision-making process that increases

Given Answer: the Nominal Group

Correct the Nominal Group

According to Chester Barnard, which of the

Given Answer: feedback from customers

Correct Answer: feedback from customers

A graphic decision-making tool used to evaluate

Correct Answer: a decision tree

All of the following are advantages of group

Given the time required to make the

Correct the time required to make the

The decision-making process is based upon

Given Answer: the customer is always

Correct the customer is always

The formula for expected value (EV) is:

Given Answer: EV = income x probability

Correct Answer: EV = income x probability

Programmed decisions are:

Correct Answer: routine and repetitive

The group decision-making process that involves

Given Answer: the Delphi technique

Correct Answer: the Delphi technique

Most managerial decisions are made under

Given Answer: rationale

Correct Answer: risk

When decisions are reached using probability

Given Answer: the highest expected

Correct the highest expected

The last step in the planning process is to:

Correct Answer: put the plans into action

The condition that exists when organizational

Given Answer: suboptimization

Correct Answer: suboptimization

Which of the following is NOT an important

Given they must have technical

Correct they must have technical

One of the primary advantages of MBO is that:

Given the process gains employee

Correct the process gains employee

Given Answer: top management

Correct Answer: top management

One of the disadvantages of MBO is that:

Given carrying out the process is time

Correct carrying out the process is time

The first step in the planning process is:

Given Answer: state organizational

Correct state organizational

The targets toward which an open management

Given Answer: organizational purposes

Correct Answer: organizational objectives

Given Answer: management-by-objectives

Which of the following is NOT an advantage of

Given Answer: all of the above are

Correct all of the above are

The management approach that uses

Given Answer: management-by-objectives

Given Answer: conscious competence

Correct Answer: conscious competence