TEAM MIND BENDERS

Leveraging Artificial Intelligence for Business Acceleration in the future

towards Industry 4.0

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 SOM 616 - Technology Management
Mini Project Proposal

Team Roll No Email-ID Contact

Raj Kishore Chauhan 199278030 raj.kishore@sjmsom.in 9425674564
Hari Prasad Chintala 199278009 hariprasad.chintala@sjmsom.in 8500473195
Dipak Kumar Paswan 199278040 dipak.kumar@sjmsom.in 9529955255
Nayanali Teltumbde 189278069 nayanali.teltumbde@sjmsom.in 9860853270

Section: A
Company name: Wipro Limited
Industry: Information and Communications Technology (ICT)
Team Name: Mind Benders

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Table of Contents:

 Why Wipro Limited? 4

 Problem Statement 5

 Objectives and Questions 5

 Indicative Methods 6

 Unique Value Proposition 6

 Elements of MoT 7

 Key References 7

 Appendix 8

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Why Wipro Limited?
Wipro Limited, established in 1945, is a leading global information technology, consulting and
business process services company and is among the top 3 technology services giants in the
country. It employs over 1, 60,000 people to serve clients across six continents. The company
has generated a revenue of INR 546 billion. The company went public in 1947 for roughly
$30,000. As of 2018, the company the total number of patents has applied for to 2071.

As in recent years there is a significant development in the analytics industry across the world.
Considering this the company is focused on the use of cognitive computing, hyper-automation,
robotics, cloud, analytics and emerging technologies to help clients adapt to the digital world
and make them successful.

The various innovations on which the company is focused towards are on Blockchain, 5G,
Autonomous vehicles, HMI (Human Machine Interface), Open source, robotics & smart
machines, and solutions for the Apple ecosystem. Wipro HOLMES is one of the examples of
primary products based on machine learning and artificial intelligence-powered platform that
offers cognitive services that accelerate business processes through automation.

Wipro HOLMES for business enables industries to drive digital transformation for their
business functions such as sales, finance, operations, legal and HR. It provides financially
viable cognitive solutions with capabilities such as natural language processing (NLP),
algorithmic intelligence etc.

Wipro has more than 25 offices in India. In the western region, the company is located both in
Mumbai as well as in Pune. And it will be easy for us to approach these regions due to our
acquaintances there.
As the company meets most of the mentioned criteria, that is why we have selected Wipro
Limited for our Mini Project.

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Problem Statement

Wipro HOLMES is an all in one Applied AI Platform solution for the middle and large
enterprises who are interested in leveraging the benefits of AI and staying ahead in the race
of Industry 4.0 technologies. HOLMES provides services related to Data, Analytics & AI and
helps in developing custom application solutions for enhancing the digital operation and
platforms in fields of Blockchain, cybersecurity, enterprise risk, DevOps, IoT along with helping
various management areas such as product life-cycle management, risk management,
enterprise solution management etc.

In this digitized world driven by AI, the major challenge faced by HOLMES will be through IBM
Watson (Exhibit 1 & 3), Google TensorFlow, Microsoft Azure Intelligence Platform, etc.
especially in the field of big data gathering, securitization of data, providing new solutions and
their excessive R&D (Exhibit 4 & 5). With the new stringent policies for data around the world.
Improvement and R&D in the field of AI & ML are becoming challenging as well as risky in
terms of legal litigation and myriad of privacy laws.

Objectives & Questions

Objective: To enhance the satisfaction of the client organization working in the various field
by leveraging the potential of Applied AI Platform Solution with increased R & D while
maintaining the compliance to Laws specific to data privacy, confidentiality and security and
keeping edge above the global AI platforms.
Questions:
1. What are the technologies and domain expertise required to compete in the AI & ML field?
2. How to leverage the Applied AI platform to provide unified, immersive and adaptive
experience for the organization?
3. What are the challenges currently facing in the development of natural language processing
to improve ChatBot functionality?
4. What is available software and hardware solution paradigm to support the business
environment using the Internet of Things (IoT), Blockchain and augmented intelligence?
5. How to anonymize and provide robust data privacy, security to the organization while
keeping the learning and training tools flexible enough to continuously evolve and improve?
6. How to converge the technological advancement in the various related field of Big Data,
IoT, BlockChain and cloud computing to gain the cutting-edge advantage in delivering the
seamless and enhanced experience to the organization at a reasonable and cost-effective
price?
7. How to improve the usability of the HOLMES solution by data localization and language
interpretability in various Indian Language and global clients in local languages?

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Indicative Methods

 Identifying the problems

o Detailed analysis of available Applied AI tech and its shortcomings

 Benchmarking with competitors

o Potential use cases with global firms and enhancement provided by

HOLMES

 Root Cause Analysis for the problem

o Service capability and cost-benefit analysis of various solutions

 Solutions to the problem

 Potential and future field of exploration

 Research & Development requirements and open source contribution

Unique Value Proposition

While global AI power is trying to provide generalized AI solution which can be modified and
updated according to the requirement in term of single AI platform solution. HOLMES need to
differentiate its offering by combining various specialized field with a customized solution
specific to the need of the organization while maintaining the cost-effectiveness.
Since it is focused more on middle and large enterprises, HOLMES can provide small scale
enterprises with a flexible web-based subscription model of it Generalised AI CHATBOT to
add value to the solution.

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Elements of MoT

Element of MoT Firms/Institute Criteria Remarks

Technology
Wipro Limited Artificial Intelligence and Machine Learning
selection
Technology Introducing Visual Computing Applications
Wipro Limited which help business to run in an efficient way
transfer
Technology
Wipro Limited
Absorption

 Wipro upgraded its platform from SAP

to AWS within single downtime
window
Technology
Wipro Limited  Upgrading its platform to Oracle Cloud
upgradation for a faster time to value

 Working on areas of AI and ML, and

taking steps towards the Industry 4.0

Working intelligent automation ecosystems or

New product
Wipro Limited products like Wipro Holmes for next-generation
development applications
Technology
Wipro Limited
development
International Tech
Wipro Limited
commercialization
Integration for Collaboration helps in faster innovation. Wipro
has collaborations with companies like Harman
international Wipro Limited International, etc. for its technological
competitiveness development

Key References

 https://www.wipro.com/en-IN/holmes/form/state-of-automation-2019/
 https://www.forbes.com/global2000/list/#header:country_sortreverse:true_country:India
 https://www.zdnet.com/article/embattled-wipro-hopes-for-holmes-to-imitate-watson-to-
solve-its-current-problems/
 https://artificial-intelligence.cioreviewindia.com/vendor/2017/wipro_holmes
 https://www.360quadrants.com/compare/artificial-intelligence-platform/wipro-holmes-vs-
ibm-watson

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 Appendix
Exhibit-1
Credit Rating of Wipro Ltd. And IBM since 2012

Company : Wipro Ltd

Industry : Computers - Software - Large

(Rs in Crores)
Rating Rating
Code Date Security Type Amount Rating Rating Type
10 Jun Long Term
ICRA 2019 Debts 1,193.50 AAA
10 Jun Short Term The prospect of timely payment
ICRA 2019 Debt 1,408.09 A1+ of debt/obligation is the best.
10 Jun Short Term The prospect of timely payment
ICRA 2019 Debt 1,193.50 A1+ of debt/obligation is the best.
10 May Short Term The prospect of timely payment
ICRA 2018 Debt 1,833.20 A1+ of debt/obligation is the best.
10 May Long Term
ICRA 2018 Debts 1,833.20 AAA
10 Jul Long Term
ICRA 2017 Debts 1,333.80 AAA
10 Jul Short Term The prospect of timely payment
ICRA 2017 Debt 1,333.80 A1+ of debt/obligation is the best.
10 May Short Term The prospect of timely payment
ICRA 2016 Debt 3,126.00 A1+ of debt/obligation is the best.
10 May Long Term
ICRA 2016 Debts 3,652.00 AAA
30 Apr Long Term
ICRA 2015 Debts 3,527.90 AAA
30 Apr Short Term The prospect of timely payment
ICRA 2015 Debt 1,385.00 A1+ of debt/obligation is the best.
30 Apr Long Term
ICRA 2015 Debts 1,385.00 AAA
26 May Debt The prospect of timely payment
ICRA 2014 Programme 1,355.00 A1+ of debt/obligation is the best.
12 Apr Debt
ICRA 2013 Programme 0.00 AAA
06 Jun Borrowing
ICRA 2012 Programme 0.00 AAA
06 Jun Debt
ICRA 2012 Programme 2,958.10 AAA

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 Industry : Computers - Software - Large
(Rs in Crores)
Rating
Rating Code Date Security Type Amount Rating Rating Type
`AAA (ind)' ratings indicate
18 Oct Long Term the lowest expectation of
DCR India 2016 Debts 400.00 AAA(ind) credit risk.
`AAA (ind)' ratings
18 Oct Long Term indicate the lowest
DCR India 2016 Debts 600.00 AAA(ind) expectation of credit risk.
18 Oct Short Term
DCR India 2016 Debt 600.00 A1+(ind)
12 Apr Short Term
DCR India 2016 Debt 600.00 A1+(ind)
`AAA (ind)' ratings indicate
12 Apr Long Term the lowest expectation of
DCR India 2016 Debts 400.00 AAA(ind) credit risk.
`AAA (ind)' ratings indicate
12 Apr Long Term the lowest expectation of
DCR India 2016 Debts 600.00 AAA(ind) credit risk.
`AAA (ind)' ratings indicate
12 Jul Long Term the lowest expectation of
DCR India 2012 Debts 0.00 AAA(ind) credit risk.

Exhibit-2
List of Indian IT companies along with IBM in Global 2000 ranking

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Exhibit-3
Comparison of Wipro Holmes and IBM Watson on various grounds

Wipro Holmes IBM Watson

Speech Recognition Domain-Specific Research

Patterns Discovery Interaction Enrichment

Cognitive Process Automation Personalized communication

Knowledge Curation Disruption Anticipation

Natural Language Understanding Liabilities detection
Outcomes & Trends Prediction Chatbots
Visual Computing Applications Discovery news

Robotic Automation Speech-to-text-to-speech

Overview of features

Natural language classifier

Personality Insights
Discovery acceleration
Adaptive customer
experiences

System condition monitoring

Targeted recommendations

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 Risk mitigation
Knowledge management
Visual recognition
Language Translator
Tone Analyzer
Smartscore 8.8 9.3
User experience 80% 90%
Languages supported English English
Windows Windows
Mac Linux
Available devices
Web-based Mac
Web-based
Pricing Quote based pricing Starting from $30
Monthly Payment
Pricing model Quote-based
Quote-based

Exhibit-4

IBM spent on R&D:

IBM had 9100 patents assigned to them by the end of 2018 which is the highest compared to any
firm in the world. Wipro had registered 2071 patents as on 2018.

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Wipro revenue growth graph 2010-2019:

Exhibit-5
Financial data of Wipro Ltd. And IBM of the past 10 years.
Wipro Ltd.

IBM

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