Q1 -Which is the volume per service type of retail banking?

A)  Most services are low volume

B) Most services are medium volume
C) Most services are high volume
D) None of the above

Answer C

Q2 -Added value is when

   1 Inputs are made
   2 Inputs are transformed to create output that meets customer demand
   3 Inputs of a high quality have more value
   4 Inputs are transformed to create different output
 Answer -  2

Q3- The only operational dimension which shows negative relationship with cost per unit is
A. Variety
B. Variation
C. Visibility
D. Volume

Answer d

Q4- What is high received variety?

A. When variety of goods and services increase
B. When customers demand what is not sold
C. When demand is made for goods and services available 
D. None of the above 

Answer d

Q5-Which one is not included in reasearch and development? 

1. Pharmaceutical development 
2. Product portfolio management 
3. Exploratory research 
4. Process engineering

Answer 2

Q6-Excellence is described in terms of:

a) Performance Values
b) Order Qualifiers
c) Order Winners
d) Both a and c
Answer
Q7-Which of the following is third industrial revolution (1970's-2000's):
a) Industrialisation
b) Smart Automation
c) Electronic Automation
d) Power Generation

Answer c

Q8- Which of the following is not a distinguishing feature of a service?

a) Perishability
b) Inseparability 
c) Ownership
d) Tangibility

Answer d

Q9- Plan for a week to a quarter time window is referred to as:

1.Task
2.Strategy
3.Tactic
4.Objective

Answer 2

Q10-Postal services processes which type of input:

1.Materials
2.Information 
3.Customers
4.Technology

Answer a

Q11-Operation Management system is defined as?(choose the correct from the

following):

1.several activities performed in a specific industry

2.Using transformation process
3.Market Research

Answer ,2
Q11- What are the 4 Vs to decrease operations cost?

Answer -volume variety variation visibility

Q12-Which of the following operation processes can reduce the cost per unit?
1. Variety
2. Variation
3. Degree of Visibility
4. Volume

Answer 4

Q13-What does the variation dimension of operations process holds good in:-
1. Increases cost per unit
2.Lowers cost per unit
3.Maintains equilibrium cost
4. Increases the product variety
Ans:-1

Q14-________________attributes are the set of attributes that customers expect in the

product or service they consider for buying.

A) order winning
B)order qualifying
Answer b

Q15-What are the profit margins of Corporate Banking

a. high
b. medium
c.medium to high
Answer C
Q16-In which organization output cant be inventoried

1.manufacturing
2.production
3.service
4.technology

Answer 3

Q17-________ dimension increases the chances of being under utilised.

1. The volume dimension.

2. The variation dimension.
3. The variety dimension. 
4. The visibility dimension. 

Answer 3

Q18-Operational Objectives do not include ______________

A) Profitability
B) Flexibility
C) Lower unit cost
D) Quality 

Answer a

Q19-________ is the activity of managing the resources which are devoted to the
production and delivery of products and services.

A) Transformation Process
B) Operation Management
C) Strategy
D) Order Winner

Answer B
 Q20-Which of the following does not come under the process category of decision making?
A) Layout of the facility

B) Job design

C) The type of equipment and technology

D) Product or service inspection (correct answer)

Answer –D

Q21-Similarities between Manufacturing organization and service organization is :-

1.Low customer contact
2.Capital Intensive
3. Has Suppliers to deal with
4.Local Market

Answer 3

Q22-Quality,Cost, Delivery and Flexibility are useful for developing measures for which Excellence ?
a) Competitive 
b) Strategy
c) Operational
d) Performance

Answer :- Operational Excellence 

Q23-1.Production systems with standardized outputs typically:

1.Have relatively high volumes of output

2.Have relatively low unit costs
3.Have relatively high mechanization
4.Use relatively low skilled workers
5.All of the above

Answer

Q24- The four decision areas in operations management are:

 A) Planning, technology, inventory, control 

 B) Process, quality, capacity, inventory

 C) Process, quality, technology, capacity

 D) None of these

Answer

Q 25-Typical differences between goods and services do not include

 A. cost per unit

 B. ability to inventory items

 C. timing of production and consumption

 D. customer interaction

 E. knowledge content

Answer

Q26 - Which of the following would not be an operations function in a fast-food restaurant?
a advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients
Answer