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How to communicate with freelancing

business clients effectively
BY VIJAY K SHARMA / ON JUN 24, 2016 / 1 COMMENT / IN  CAREER DEVELOPMENT, HOW TO?

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An effective communication method is the key to work with clients and freelancers

successfully on the internet. To get projects from freelancing sites freelancer need to

communicate effectively with clients. Effective communication is so much important in the

all interaction that we do on the internet with clients.

Some clients mention about communication skills necessity in the job descriptions.

According to my personal experiences so far effective communication play a great role to

build relationship and trust with clients. And that will help you to become successful

freelancer. So, let’s start to learn about communication skills and how you can also

communicate effectively with clients and turn interview in to job and one time project into

long term. But let’s learn rst some technical points about communications.

What is communication? 
According to Vijay Sharma, “Communication is an art. Used and executed by various methods

of communication (speaking, writing, sign & symbols, languages, colors, actions, images,

feelings, imagination etc.) and it is a system to exchange information and data with each

other or to connect with two objects. In simple words I am communicating with you by use of

words and writing method, this is called communication.

What is communication Skills?  

When we use the words, text, images, signs, symbols, languages and various system of

communication based on client or person, situation, works, time and information is called

communication skills. E.g. if client is not understanding your points during the text chat then

you use symbol and images, or screen shots to prove your points. Another example when

client does not understand your point due to your used English words then you can use

different words and angle to say same thing in other way. Just as I explained my point of

views with examples. This is I call communication skill. In other words effective

communication mean when you’re are able to understand the feelings of another person no

matter he/she is speaking, writing or using sign languages.

Our elderly people said that communication is

an art that you can use to make friends or
enemies. Choice is yours.

So, let’s understand now why effective communication is important while working remotely?

Why we need to improve communication skills to get freelancing projects?

Why we need to communicate effectively with freelance clients?

If we’re doing freelancing and communication remotely by use of text and videos chats then

it’s really important our used words are understandable and easy. We need to interact with

clients on the internet. They don’t know us personally, then how can they believe on us or

spend money on us. That’s why all the freelancing sites want freelancers to use clear and

high resolution professional photograph as your pro le picture. That’s why freelancing sites

guide freelancer to write pro le title and job description clearly and professionally. Websites or

our pro les are interacting directly with clients while they are watching our photo, title and

reading our job proposals for a particular job.  That’s why it should be communicative and

trustworthy.

Communication is also important while discussing the project details and scopes. No matter

which method of communication you’re using, the manner and effectiveness can be easily

adaptable or addable.

There are lots of things to talk about communication here but let’s understand now how to

communicate effectively with clients while working remotely, freelancing sites, o ine or

anywhere. The basics are same for all situations and in the business communication and

customer handling.

10 Ways to communicate effectively

with Freelance clients.
These are the ways I learned and use while working with freelance clients on the internet. And

I am learning and improving my communication each day so following are the effective and

fully tested ways that help to communicate and win the hearts of clients.  Following are top

10 client communication methods:

1) Think before speak

Don’t communicate extra with clients. First understand the point of view of clients while

chatting on Skype or Upwork chat room or anywhere else. Don’t type fast. If you’re doing video

chat, text chats then rst learn from words about the client, imagine the situation and problem

client is facing. If you have problem in English language then use Google translator to

understand word meaning. Here you can learn more about this:  Creative tips to learn English

language without any paid course.  If unable to nd words then speak and write in words of

clients. Try to provide the solution in easy and useful ways. Clients are intelligent enough and

they will understand your point. But if your spellings, voice or camera resolutions is bad then

it will produce negative impact on clients. So, my rst suggestion when communicating with

clients just speaks and writes what is important and don’t talk extra.

2) Wait and find solution

Give time to client to chat or to speak or explain the point of view. Wait no matter client is

taking time to answer or respond, some time they are busy with other freelancers. So, stop

typing if client is not communicating after your last sentences. First understand what client is

saying then nd the solution and respond by using similar words, clients has used to describe

the problem or job.

3) Use symbol, arrows and emotions to

communicate
Symbols, arrows and emotions are great tools to communicate online specially during chat

sessions. You can use these if something looking di cult for you to explain. But also

consider the tone and behaviour of clients. Some clients are very serious and they don’t like it

but if client is using similar then you can also use this method. When I got my rst job on

Upwork, I was so excited in that time and I used smiley to explain the happiness. Even today I

used emotions while I failed to accomplish something or want to tell something negative then

I used emotions. In Skype or almost all chat applications provide these things for the purpose

to communicate better and effectively with clients.

4) Use different sentence and words to

explain
Sometime client stop communicating surprisingly and not answer. The common reason I got

that my sentences and words are not correct or align in the way they can produce the

information. So, I use examples, interrogative sentences, and different words. We don’t need

to fear while we are communicating we just need to be creative. Clients are our customers and

it’s really important to explain them the solution like teachers use the way to teach students.

5) Feel the emotions

This is big secret of getting jobs and building relationships with clients while working online.

For this you have to feel the emotions of clients in their words while they are discussing

project in job description or while chatting during the interview. If client is angry then don’t use

funny words. If client is looking positive or using positive words in communication then ask

di cult question or your scope with clients. I used this method thousands of times and it

worked great for me. Because we need to understand the situation, problem faced by clients,

timing, work and expectation of clients while applying for jobs or projects on freelancing sites.

After that we can visualising or imagine the situation we can communicate effectively with

clients.

6) Be like a family member

Its’ ok that we don’t know them but they are human like us. No matter they are from India or

anywhere in the world. We just need to be professional with them but in the same time we

need to react like we’re their family member and we the most valuable person they ever meet

in their professional career. It required sel ess dedication to help the clients by going extra

miles. We need to be available when they required us. Sometime we need to teach them and

sometime we need behave like their students. Our communication is the only method to build

the strong bond between two unknown objects. E.g. “i need help with some stuff, can you

check with me this evening. Then what is the possible answer: My answer is “Yes, I will

remind you, no problem. I use most of the these words “Done, no problem, Good Morning,

Good afternoon, Yes I will do my best, you just don’t worry I can do it, I will try it until we are

not able to process the program. Etc.

7) Give respect
My 70 percent clients o ine/online are older than me and it’s not a problem. But it was plus

point to work with more experienced clients. The point is here that I learn from them specially

clients outside from India. They trust on me, they give respect and talk to me very softly and

genuinely. They are happy to hire me or work with. I learned that if you give respect to client

they will respect you. But it does depend on the work you’re doing. Some time they are angry

because of other things and sharing the frustration of other people with you, in this condition

you need to help them to get backup. Sometime clients are very negative about the scope of

project, some time they are in zone of do and die. In that point you can be greatest assets to

them to help, recharge and encourage them. We are freelancers and we are doing business. It

doesn’t mean that after completing the work we just ignore them, after getting the money then

stop responding them, just be a good as a human being.

My suggestion is always respect people, don’t be like our some Indian bus conductor talk to

people while collecting money and giving ticket or doctors in the hospital talk to people like

some truck driver do.  I am not blaming all the doctors and conductors, but you know

especially in India and outside India too that some people in their profession show too much

pride or ego. That’s not good for the long term success. Our behaviour is most important thing

count by clients while we do servicing. Money doesn’t matter it’s about helping and

communicating politely. The most successful big businessmen’s and entrepreneurs are very

polite, humble and trustworthy and because of this they are successful. I am still learning this,

I not perfect in behaviours, communication, English but I think we all need to work hard on

this.

8) Try to use easy words – less technical

words
As you know that all clients are not that much technical or understand technical sentences.

So try to use less technical words and communicate by giving examples. If client is technical

then use the words according. But the better way is communicating indirectly, about the work

that they want us to done. You can use technical words and sentences where it is necessary

but too much use can sometime confuse the clients and they feel very sacred about the thing.

And sometime you need to trained or convince clients for something, in that case you need to

such kind of communication skills which help to point out your views to them.

9) Communicate positively about the

project/task/ideas
This is another most important thing that we need to understand while communicating with

clients about the projects and scopes. Be positive even from the writing cover letter and job

proposal and after that in an interview. Sometime the task is not done by us correctly and

sometime clients are unable us to convince for the function to code or to implement

something. In that case without understanding don’t talk like that this is not possible. I think

this is not good. They are paying us. It means it’s our duty to do that. Yes, we can explain

about that in any way to as a guiding but don’t cut their point immediately. Just take time.

And another thing to consider while communicating about the works that always use positive

words, sentences and be positive about the task, no matter it is looking impossible or less

valuable. Just say in humble ways. It is possible also that they got angry on us due to poor

results or less quality or less availability sometime. So, in that case be quite and let them

explain and from your side say sorry. No worries, sorry not matter or one mistake will not

present you less talented. But learn from mistake and always respond to clients that what you

did wrong.

10) Be professional
Don’t talk or chat like people do on Facebook with friends. You need to show the

professionalism. Also share the views and suggestion about the projects. Be honest and

show clearly stepwise process to follow. Also follow the guideline clients processed to you.

Not all clients are best manager or leader some freelancer are lucky in that case they got very

good clients. So, it’s important to understand the point of views, behaviour of clients and their

expectation.

So, friends I think these above communication methods are very effective while writing job

proposal, chatting about the project on Skype or any other way, o ine and online

communication. I think and really believe that if you follow the methods above it will build

great long term working relationship with clients. Our goals after getting the projects or after

working for clients that we need to explore the scopes or bond with high professionalism to

turn short term clients into long term.

That’s what I think and used so far o ine and online. What you think about the

communication with clients. What you think, How to communicate with clients effectively.

You can share with us the knowledge, which will be helpful for other freelancers and clients.

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Vijay K Sharma
Hi, I am Vijay Kumar Sharma. I am a WordPress Expert/Web Developer &
Information Technology Consultant. I work and provide my services as a Freelancer
at WPjuggler.com I like to do my best to help organizations, small business owners,
start-ups, students, professionals related to the IT field through my creativity, skills,
and experiences.

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