Gallagher Command Centre Training Administrator

Training Manual
Gallagher Command Centre

Training Administrator
PT TRICODE INOVASI TEKNOLOGI

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Training Manual
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Gallagher Training Solutions
Gallagher Command Centre

Administration
3e2737
Rev 2.7 30/05/17
Version 7.70 C892131
Disclaimer
This document gives certain information about products and/or services provided by Gallagher
Group Limited or its related companies (referred to as “Gallagher Group”).
The information is indicative only and is subject to change without notice meaning it may be out
of date at any given time. Although every commercially reasonable effort has been taken to
ensure the quality and accuracy of the information, Gallagher Group makes no representation
as to its accuracy or completeness and it should not be relied on as such. To the extent
permitted by law, all express or implied, or other representations or warranties in relation to
the information are expressly excluded.
Neither Gallagher Group nor any of its directors, employees or other representatives shall be
responsible for any loss that you may incur, either directly or indirectly, arising from any use or
decisions based on the information provided.
Except where stated otherwise, the information is subject to copyright owned by Gallagher
Group and you may not sell it without permission. Gallagher Group is the owner of all
trademarks reproduced in this information. All trademarks which are not the property of
Gallagher Group, are acknowledged.
Copyright © Gallagher Group Ltd 2015. All rights reserved.
Gallagher Group Limited

PO Box 3026
Hamilton
New Zealand
+64 (7) 838 9800
E-Mail: sales.nz@security.gallagher.com
Website: www.gallagher.com
Gallagher Command Centre APPLICATION TRAINING

Contents
Administration 1
Operator Groups 3
Calendars 12
Schedules 19
Personal Data Fields 26
Access Groups 29
Macros 42
Setting up User Codes 50
Creating a New Cardholder Viewer 51
Creating a New Alarm Viewer 58
Reports 73
The Spot Monitor Viewer 109
Backups 119
Gallagher Command Centre APPLICATION TRAINING

Administration
Introduction
Normally actions that require installation technicians or advanced operators, the tasks
involved with maintaining important and overall access control requirements for a site
continue to be able to be assigned to suitable privileged operators within the Command
Centre v7.70.
Operators have the ability to perform a number of routine administration tasks from the
Command Centre, reducing the overhead associated with rolling out two clients and
simplifying processes and procedures associated with site administration tasks.
Remaining, is the ability of an operator to perform their regular duties, including context
sensitive searching through browse tools, and the ability to work on a number of tasks at once
without having to open a multitude of different windows.
General Administration Tool Bar

The administration tab provides a separate area from the viewer and reports section for
operators (with appropriate privileges) to perform regular administrative tasks.
Flexibility to Work on Multiple Items at the Same Time

In v7.70 there are no restrictions on the number of items that can be worked on at the same
time.
For example, an operator can work on a number of Access Groups simultaneously, by simply
selecting another Access Group. The system highlights that there are unsaved changes in other
Access Groups so that changes aren’t lost. These are shown in bold with an *asterisk.
When the search is refreshed the operator is prompted to either save/discard changes made or
to continue working in the current view.
1 Gallagher Command Centre APPLICATION TRAINING

Context Specific Searching
Within the viewer navigation panel, there is a consistent way of finding the administration item
you are searching for – similar to the ‘find’ tool in Configuration Client, Command Centre allows
a ‘related to’ type search to find the items you are looking for.
Keeping An Audit Trail Of Important Changes

Throughout the administration functions, there is an ability to keep track of the changes made
to the configuration with a history (filtered event trail) revealing who made the changes, what
changes were made and when the changes were applied.
This is useful for audit purposes but also in identifying operators that may require additional
training or assistance.

Operator Groups
Creating a new Operator Group

Introduction
From within the Operator Group window you can create new Operator Groups, as well as view,
edit and delete existing Operator Groups.
The following procedure sets you up as a new operator with selected privileges.
Procedure
1. From the Title bar click Viewers…Cardholder Viewer
2. Click Create Cardholder
3. Create Yourself as a Cardholder (enter your First and Last name)

4. Click OK

5. From the Title bar click Administration…Operator Groups
6. Select System Engineers

7. Add yourself as a Cardholder
8. Click Save
9. Click New Operator Group
10. Name the Operator Group…Reception
11. Click Close

12. Click Add Cardholders
13. Type your Name in the search bar

14. Select Yourself as Cardholder
15. Click OK
16. Select the Privileges tab
17. Click Assign Privileges

18. Select the following Privileges:
 Configure Viewers
 Create & Edit Cardholders
 Delete Cardholders
 Edit Access Groups
19. Click Add Selection
20. Select the Viewers & Reports tab

21. Click Assign Viewers

The Add Access to Viewers window will appear
22. From the Item Type filter drop down list select Cardholder Viewer
23. Click Cardholder Viewer tick box


25. Click Save
Result
A new Operator Group is created and you are a member of this group.
26. Click Log off
A pop up window displays
27. Click Yes

28. Log back in as yourself
Note
The logon and Password will be the initial of your First & Last name (both are case sensitive)
followed by the remaining letters of your surname in lower case
e.g.
Logon Name: JDoe
Password: JDoe

29. Click Change Password
30. Type in your Old Password followed by a New Password and Confirmation
Your new password will be your first name in lower case
31. Click OK
Note
The System View has now changed to All Groups

Exercises
1. Click New Operator Group
2. Name the Operator Group…Guards
3. Add yourself as a Cardholder
4. Select the following Privileges:
 Bulk Process Alarms
 Edit Alarms
 Override
5. Add the Alarm Viewer
6. Click Save
7. Log off and then Logon as yourself
8. Click on System View: All Groups
Note
Each Operator Group’s view and ability to configure is restricted by the privileges configured
within that group.

9. Deselect All and click Guards
10. Click OK
Note
System view will now be restricted to the privileges associated to the Guards Operator Group
11. Repeat step 9 to view other Operator Groups

Calendars
Introduction
Using calendars, you assign Day Categories to days of the year.
Example:
Assign Monday to Friday to the Day Category “Weekdays”.
Assign Saturday and Sunday to the Day Category “Weekends”.
Assign Statutory holidays to the Date Category “Public Holiday”.
Calendar Type Description
Default Calendar Only one default system-wide calendar can exist.

Day Categories can be assigned to a specific date or a particular day of the
week within the default calendar. Changes to the day of the week Day
Categories made at the default calendar level automatically apply system-
wide.
Special Calendar Multiple special calendars exist.

Special calendars cater for organisations that span multiple geographical
areas by allowing their local operators to administer the scheduling of special
days, (e.g. public holidays), applicable to their region or site.
Special calendars display the same Day Categories that are assigned to a
particular day of the week in the default calendar.
Special calendars are assigned to an appropriate system division so they are
viewable to operators that manage a certain physical region within the
network.
Notes
 While you can add or delete special calendars, you are not able to remove the default
calendar.
 Day Categories and calendar(s) should be set up before creating and assigning schedules.
Any new Day Categories assigned to the calendar after creating schedules will need to be
added to each existing schedule individually.
 It is recommended that any calendar changes are made out of normal business hours as
they can result in system performance issues, (e.g. events get slower and slower, and then
a barrage of events flood through).

Adding new Day Categories
Introduction
This procedure enables you to add a new Day Category to Command Centre.
Procedure
1. From the Title bar click Administration…Calendars
2. Click New Calendar or Day Category button from the Navigation Panel
3. Click Day Category
The new Day Category is added to the Viewer Navigation Panel
Note
There are two tabs, (i.e. Colour and History/Notes). The Colour tab displays by default
4. Rename Day Category 1 to Public Holiday

5. Click Close
6. Select a colour from the Standard Colours list
7. Click Save
Result
New Day Category have been created.

Information Only
Assigning Days to Day Categories

Introduction
The following procedures enable you to assign days to Day Categories.
Note
Individual dates, (e.g. Monday 25 October) can be assigned to Day Categories on any Calendar,
whereas particular days, (e.g. All Saturdays) can be assigned to Day Categories only on the
Default Calendar.
Procedure
2. Click Default Calendar
3. Click to highlight the Day name
List of available Day Categories will display
4. Select the required Day Category
5. Click OK
6. Click Save

Assigning Individual Dates to Day Categories
2. Click Default Calendar
3. Click to highlight 2nd January 2017
4. Select Public Holiday Day category
5. Click OK
6. Configure the Calendar with the remaining 2017 Public Holidays
Actual Date
New Year’s Day Sunday 1st January (observed Tuesday 3rd January)
Day after New Year’s Day Monday 2nd January
Auckland Anniversary Monday 30th January
Waitangi Day Monday 6th February
Good Friday Friday 14th April
Easter Monday Monday 17th April
ANZAC Day Tuesday 25th April
Queen’s Birthday Monday 5th June
Labour Day Monday 23rd October
Christmas Day Monday 25th December
Boxing Day Tuesday 26th December
7. Click OK

8. Click Save
Result
The day(s) selected change colour to reflect the colour you assigned to that Day Category.
Note
How individual dates display once assigned to a Day Category depends on the type of Calendar
used.
Day Categories that have been defined in the Default Calendar will display differently in a
Special Calendar, i.e. instead of a date being inside a coloured box it will be in a plain box, (e.g.
26th January in the above example), and in the Assigned Day Categories list it will display in
italics.
There is a limit of 400 special days in the Default Calendar and 400 in each Special (regional)
Calendar. This allows a total of 800 special days to be defined for any one Special Calendar.
When the limit is reached, the system will remove special days in the past without warning,
until all newly selected days can be added. If all special days in the past have been removed
and the limit is still exceeded, the extra newly selected days will not be added and a warning
message will display.

Special Calendars
Introduction
There are 2 types of Calendar within the Command Centre configuration, Default and Special.
Default Calendar
The Default Calendar when configured is system wide, i.e. every schedule will adhere to the
Default Calendar and assigned day category and an allowance for Public Holidays etc. These day
categories are assigned to the Default Calendar categories. Most systems will have at least 7
day categories defined, with every day being different.
National Public Holidays can be added to the Default Calendar as they will be valid holidays
across the system in all regions.

Special Calendars
Special Calendars will overrule the default calendar on the individual days that they are
assigned to the special Calendar. These can be a geographic Region or even a multi-tenanted
building or site.
Special Calendars are assigned to Controller’s which are hardware devices located in the
geographical region, or tenancies of the building. The physical doors that are attached to the
Controller devices will follow a special calendar if assigned, overriding the default calendar
when special days occur.
An example of special days would be localised holidays such as regional holiday days which do
not apply to the system as a whole. Auckland will have a different Local Holiday day to say
Wellington. Thus a special Calendar will need to be created for both regions.

Schedules
Schedules are an important part of any sites access control and alarm management
system.
Schedules provide the ability to set and control the various states of the items they are
associated with, such as cardholder access, access and alarm zones, or high voltage or low
feel settings on a perimeter fence.
Introduction
A Schedule is a "list of times and states that control an item". Schedules are one of the three
prerequisites of Access Groups. You must have the Schedules set up before you can link cardholders
to Access Groups.
Creating the Cardholder Access Schedule

Procedure
1. From the Title bar click Administration…Schedules
The Schedules Master List Window opens
2. Click the New Schedule button
3. Click Cardholder Access Schedule
4. Name the Schedule Access 12:00 20:00

5. Click Close
The new Schedule is added to the Viewer Navigation Panel, and general Schedule information,
(i.e. Name and Description), populates the Viewer Panel.
Note
There are two tabs, (i.e. Schedules and History/Notes). The Schedules tab displays by default
6. Select the Add Day Category button

A browse tool displays listing all the available Day Categories
7. Select Weekdays
8. Click OK

The browse tool closes and the Day Category now displays in the Schedule Times grid. The Day
Category is editable via the State/time data entry pop-up
The state/time bar beside the Day Category is an approximate representation of scheduled
times and represents a 24 hour cycle, (i.e. 00:00 to 24:00). Initially the default state will display,
and is editable via the State/time data entry pop-up that also displays.
9. From the drop down list select Deny Access (From 00:00 Midnight)
Note
Multiple state changes may be required to create a suitable schedule.
10. Click the Add a state change

11. Select Grant Access from the drop –down list
12. Alter the Time Box to 12:00
13. Click the Add a state change
14. Select Deny Access from the drop –down list
15. Alter the Time Box to 20:00

16. Click OK
Result
17. Click Add Day Category

18. Select Weekends
19. Click OK
The browse tool closes and the Weekends Day Category now displays in the Schedule Times grid. The
Day Category is editable via the State/time data entry pop-up

21. Click OK
22. Click Add Day Category
23. Select Public Holiday
24. Click OK
The browse tool closes and the Public Holiday Day Category now displays in the Schedule Times grid.
The Day Category is editable via the State/time data entry pop-up

26. Click OK
27. Click Save
Result
Cardholders are granted access between the hours of 12:00 – 20:00 Weekdays (Monday to
Friday) and denied access on Weekends (Saturday to Sunday) and Public Holidays.

Important note
By clicking on View Calendar the Calendar View pop-up appears.
This screen is read only and displays:
 Weekly view of the day categories for the schedule
 Scroll to change the active week view (Monday will always be the left most column)
 A View Calendar drop down to view any Special Calendars that may exist
 A View Date drop down to view any Special Dates that may exist e.g. Public Holiday

Personal Data Fields
Introduction
Personal Data is information that is stored for an individual cardholder. This information can
include items such as car license plate, date of birth, signature, photographs, company division,
etc.
Personal Data Fields (PDFs) are created as separate entities and are attached to Access Groups.
Cardholders inherit the Personal Data Fields from the Access Group(s) they belong to.
Creating a new Personal Data Field

Procedure
1. From the Title bar click Administration…Personal Data Field
2. Click New Personal Data Field Tab
3. Name the Personal Data Field…Email

4. Click Close
5. Change the Data Type to Email

6. Change Sort Order to 5
7. Click Add Access Group
Add Access Groups window will open

8. Expand Site Access and select
 Foyer Access 09:00 – 17:00
 Site Access 08:00 – 18:00
 Site Access 17:00 – 09:00
 Site Access 24 Hours
10. Click Save
Result
The Email Personal Data Field is created and associated to selected Access Groups

Access Groups
An Access Group is a group of Cardholders. An Access Group also defines the access (and other
properties) that these Cardholders have. You can define the ‘Name’ and “Privileges’ for an
Access Group, and assign the following properties to an Access Group:
 Members (who – which cardholders belong)
 Access Zones (where the members have access to go)
 Access Schedules (when and how the members have access)

Setting up Site Access 12:00 – 20:00
Introduction
From within the Access Group window you can create new Access Groups, as well as view, edit,
copy and delete existing Access Groups.
Procedure
1. From the Title bar click Administration…Access Groups
2. Click New Access Group
3. Name Access Group…Site Access 12:00 – 20:00

4. From the Parent drop down list select Site Access
5. Click OK

6. Click Close
7. Click Add Access
The Add Access Zone/Schedule Pairs window displays

8. Tick Foyer & Stores Access Zones
The Access Zone window will phase out and be replaced by the Select Schedule window
10. Tick Site Access 12:00 – 20:00

11. Click OK
Note
Schedules can be changed if required. Clicking on the existing schedule will bring forward a pop-up
window where you can replace your existing schedule.
Placing your mouse over the newly assigned Access Zones will prompt a blue information icon
to appear.
Clicking on this icon will open the Doors in Access Zone Access Zone window.
All Doors associated to the Access Zones will be listed e.g.

12. Under Access Privileges tick:
 Lock/Unlock Access Zones
 First Card Unlock
13. Click Cardholders tab

14. Click Add Cardholders
Select Cardholder window will open

15. Type Ian Martin into Search
Cardholder Ian Martin will populate the Search & Found windows

16. From the Search By drop down list select Contractor Company
17. Type Redo Consulting into Search

18. Select all Cardholders associated with Redo Consulting
19. Click OK
20. Click Add Personal Data Fields

21. Click Select All Personal Data Fields

23. Click the Alarm Zone tab

24. Click Add Alarm Zones
Add Alarm Zones pop-up window displays
25. Select Foyer Alarm Zone

27. Under Alarm Zone Privileges tick:
 Change to the Disarmed state
 Change to the Armed state
28. Under Terminal Privileges tick:
 View Alarms and items
 Shunt items
 Acknowledge all alarms
29. Under Alarm Zone State Options tick:
 Prompt for alarm zone selection
 Force-arm alarm zones
 Auto-isolate alarm zones
Result
30. Click Save

Result
Cardholders belonging to the Access Group can gain access to the specified zones at the
specified times.
Alarm Zone Privilege Enables Members to…
Change to the Disarmed state Disarm Alarm Zones associated with any Access Zone
associated with the Access Group.
When checked, the Prompt for alarm zone selection
option becomes enabled.
Change to the Armed state Arm Alarm Zones associated with any Access Zone
associated with the Access Group.
When checked, the three options immediately below it
become enabled.
- Prompt for alarm zone selection With this privilege selected, a list of all the available
Alarm Zones will be provided on the Terminal.
- Force-arm alarms zones If an Alarm Zone would not normally set because there
were open Inputs, by having this privilege you can go
to the "Arm Failed" menu on the Terminal and force-
arm alarm zones by pressing the FORCE key.
Note: Without this privilege the FORCE key is not
available on the "Arm Failed" menu.
- Auto-isolate alarm zones If an Alarm Zone would not normally set because there
were open Inputs, by having this privilege you can go
to the "Arm Failed" menu on the Terminal and isolate
the Inputs so that the Alarm Zone will arm, by pressing
the ISOLATE key.
Note: Without this privilege the ISOLATE key is not
available on the "Arm Failed" menu.
Change fence to HV/LF mode Change the HV/LF mode of an Alarm Zone associated
with any Access Zone associated with the Access
Group.
Note
The Terminal Privileges and Terminal Access relates only to Terminals (either a Remote Arming
Terminal or a T20). Therefore, the privileges and access options should only be selected if your
site has Terminals installed and this Access Group will be using them.

Access Group shortcut keys
Button Function
<Alt+G> General Details (of the selected item, irrespective of tab)
<Alt+N> New (In schedules this will open the list of Schedule types)
<Alt+C> Copy
<Alt+D> and <Ctrl+Del> Delete
<Alt+A> Add Item
<Alt+R> Remove Item
<Alt+S> and/or <Ctrl+S> Save

Temporary Access
Understanding Temporary Access
A cardholder can be a temporary member of an Access Group, (i.e. they are only a member for
a specified period between the start and end date and time of the temporary membership).
During this time, a cardholder with temporary access has the same rights as any other member
of that Access Group.
Personal Data Fields

Any Personal Data Fields (PDFs) that belong to a particular Access Group can be associated with
the cardholder as soon as the temporary access information is entered (not necessarily active),
until the temporary access records is deleted. Therefore, if the temporary access records are
never deleted, the temporary member will retain that PDF. If however, the temporary access
records are deleted the PDF will also be deleted for the cardholder.
For example:
A student may be enrolled in a course that does not start until June and requires special access
and a particular piece of information that will be entered into a PDF. At the beginning of the
year, this student enrols in the course and temporary access is set up to start at the beginning
of June and end in November. The cardholder would have the PDF added to their cardholder
information and the data required may be entered at the start of the year even though it will
not be required until later. If the system is set to delete all temporary access after it has expired,
the PDF would disappear from the cardholder’s information at the end of November when the
access expired. If the system is NOT set to delete temporary access records, the cardholder
would retain the PDF, until the records were manually cleared.
Multiple Temporary Memberships

A cardholder can have several temporary memberships to the same Access Group.
For example:
A University has two courses that share a resource.
Course 1 runs from 14/02 to 21/04.
Course 2 runs from 18/03 to 25/07.
Students in both courses require access to a computer lab, and there are several students
taking both courses. These students therefore require access to the computer lab from
14/02 to 25/07.

Membership Defaults
Introduction
The Membership Default section allows you to configure temporary access to an existing Access
Group for 1 group or multiple groups of Cardholders with different duration requirements.
Procedure
1. From the Title bar click Administration…Access Groups
2. Select Site Access 12:00 – 20:00
3. Click the Cardholders tab
4. Under Membership Defaults set the duration for temporary access in From and Until
5. Click Save
6. Click Add Cardholders and assign Lea MacDonald
Lea inherits the time frame set in Membership Defaults

7. Click Save
Note
Temporary access can be configured by Access Group or by individual Cardholder.

Macros
A powerful tool within the Gallagher system, Macros is used to enable a number of
preconfigured actions, performed at the touch of a button.
For example, the ability to execute a full site lockdown, at the click of a button.
Macros can be set up to run automatically through an event trigger or be scheduled to run on
a regular basis. They provide the ability for actions to be grouped and scheduled for a specific
time and for specific durations, either on a one-off basis or for events that repeat on a daily or
weekly basis.
Macros can be created for scheduling a set of pre-programmed overrides or for making a bulk
change. Overrides would cater for special after-hours events that require changes to the
normal security settings for the site, without interfering with normal operations.
Tiles such as ‘site plan’ or ‘status’ provide the ability to run macros manually as an option on
the item. The site plan can also be configured to have a Macro button on the viewed tile to be
clicked when required. Some sites set an evacuation report to be generated from a physical
button added as an alarm generated input.
The process of configuring Macros has been made quicker and easier by:
1. Allowing a number of similar items to be configured with the same action
2. Displaying all the items and actions to be performed in the same view
3. Introducing schedule repetition.

Items and Actions Visible On the Screen
The ability to see all the items included in the Macro and the actions to be performed, allows an
operator to check and compare the actions with a greater degree of confidence, knowing what
will happen when the macro is set to run.
Quick Set for Recurring Temporary Access Changes

Macros in Command Centre can be scheduled to run based on a repeating schedule. This is
particularly useful for short term requirements. For example, if an area needed to be open
outside normal business hours, between 7am – 9pm, for the next 3 months.
Alternatively, the schedule can consist of any combination of preselected dates and times.

Setting up Macros
Introduction
While Macros can be scheduled to run at specific dates/times, an operator can run a Macro at
any given time.
Operators need the “Run Macros” or “Schedule & Run Macros” operator privilege within a
division in order to run a Macro in that division.
Procedure
1. From the Title bar click Administration…Macros
2. Click New Macro
If your site has multiple Divisions, ensure you assign the correct Division to the Macro.
Refer to “Divisions, Understanding” for further information.
Icons can be changed from the Default settings if required. Assign new Icons by clicking on
Standard Macro Icons and search for the replacement Icons.
3. Name Macro…Arm & Secure Foyer Access Zone

4. Click Close
5. Click Add Items

The Add Actions Items window displays
6. From the Item Type Filter drop down list select Access Zones
7. Select Foyer Access Zone

The Configure Actions for the chosen Access Zone window appears
9. From the Override drop down list choose the Secure - PIN state change for this Macro
Configure Actions for Foyer Access Zone window phases in
Note
A Macro can be scheduled for a specified period of time e.g. 30mins, until a specified time e.g.
7:58 AM or until the next schedule change.
10. Select For and set time for 1 minute
11. Click OK

12. Click Add Items
The Add Actions Items window displays
13. From the Item Type Filter drop down list select Alarm Zone
14. Select Foyer Alarm Zone

The Configure Actions for Foyer Alarm Zone window appears
16. From the Override drop down list choose the Armed state change for this Macro
Configure Actions for Foyer Alarm Zone window phases in

17. Select For and set time for 1 minute
18. Click OK
19. Click Save
20. Highlight Macro and click Run Macro
21. Test the system by badging Steve Jones at the Foyer Door Entry Reader
Steve Jones has the privilege to Arm/Disarm the Foyer Alarm Zone however to do so he must
now enter a 4 digit pin number (8060).

Macro shortcut keys
Button Function
<Alt+G> General Details (of the selected item, irrespective of tab)
<Alt+N> New (In schedules this will open the list of Schedule types)
<Alt+C> Copy
<Alt+D> and <Ctrl+Del> Delete
<Alt+A> Add Item
<Alt+R> Remove Item
<Alt+S> and/or <Ctrl+S> Save

Setting up User Codes
Procedure
1. From the Title bar click Viewers…Cardholder Viewer
The Cardholder window appears.

2. Type Ian Martin into the Search Box (top left)
System only requires 3 letters for the search to commence. Cardholder Details page for Ian
Martin will open once the system defines the search criteria.
3. Locate User Code under Cardholder Details, click in the white box and enter the User Code
4321. A confirmation window will open; confirm with the same User Code 4321
4. Click Save

Creating a New Cardholder
Viewer
Introduction
Using the Configuration tool we will create a Viewer that allows us to manage Cardholders in
Command Centre.
Procedure
1. Click the Viewer Configuration button
2. In the Viewer Navigation Panel click the New Viewer button

3. Select Cardholder Viewer
Cardholder Viewer General Configuration pop-up displays

4. Name the new Viewer Administering Cardholders

5. Click Close
The Configuration Panel displays
6. Click the Assign to Operators button
The Viewer Assignments window appears

7. Click the Add Operator Groups button
8. Select System Engineers

The Viewer Assignments window appears with the System Engineer Operator Group displaying
10. Click OK
11. In the Viewer Navigation Panel click the Click to Configure button
The Cardholder Viewer Configuration panel displays

12. Select the following additional fields:
 Date Created
 Modified By
 Zone Accessed Time
 Last Zone Entered
 Authorised
13. Click Select PDFs to be included

14. Select Contractor Company

16. Click Close
The fields are now displayed in the Viewer Navigation Panel
Note
Fields can easily be removed or added by clicking the Click to Configure button in the Viewer
Navigation Panel again.
17. From the Tile Toolbox double click Cardholder Details

The Cardholder Details tile displays in the Viewer Panel area

18. By default the tile is positioned in the top left corner of the Viewer Panel area
Alternatively Tiles can be dragged & dropped from the Tile Toolbox onto the Viewer Panel area
Note
Red horizontal and vertical position lines help the position process.
Note
Certain tiles provide configuration options, Cardholder Details being one, a full explanation of
each Tile and associated options is provided later in this manual.
19. Continue by adding and position the following tiles:

 Cardholder Access Groups
 Cardholder Competencies
 Cardholder Images
 Cardholder Expiries
 Event Trail
 Cardholder History
20. Click Save

21. Right Click on the Viewer Configuration button

22. Click Reload Viewer
The Reload Viewers window opens

23. Click Yes
24. Click on the new Administering Cardholders Viewer button to use the new Viewer
Result
A New Cardholder Management Viewer is created.
Copying Viewers
You can copy an existing Viewer.
1. Click on an existing Viewer from the Toolbar
3. Copy Viewer
This will copy the configurations of the current Viewer and provide a template to either build
from or modify as required.

Creating a New Alarm Viewer
Introduction
These procedures describe how to create new Viewers.
Note
Size and position of the Start menu, size of the taskbar and screen resolution should all be taken
into account when configuring Viewers. Therefore it is recommended you configure Viewer
either on the machine that they will be used on, or on a representative screen.
Using the Configuration tool we will create a viewer that allows us to manage Alarms in
Command centre.
Procedure

3. Click Alarm Viewer

An Alarm Viewer Configuration pop-up displays
4. Name the new Viewer Site Alarms

Leave Division as Root Division, Dock as Top and Allow Alarm List to be expanded is
selected
5. Click the Resolution: drop down arrow to set the required screen resolution for the Viewer
This is used to determine the aspect ratio of the screen the Viewer is being configured for. The
default is to use the resolution of the screen on which the Viewer is being configured,
represented by the ‘Current Screen’ option.

Notes
 This may change the aspect ratio of the Viewer displayed in the Configuration Panel.
 If you need to configure a viewer for a resolution that is not listed then you can do so by
logging on to the client at a PC that has a monitor of the required resolution.
 The Cardholder Viewer is not designed to be used at resolutions with a height of less than
768, due to the size of the Assign Access pop-up. However, if you are not using a
Cardholder viewer to assign access, (e.g. for view only purposes) then any resolution can
be used.
6. Click the Display viewer when a new alarm is raised tick box
7. Click Close


10. Click System Engineers

The Viewer Assignments window appears with the System Engineers Operator Group displaying
12. Click OK
13. In the Viewer Navigation Panel click Click to configure

The Alarm Viewer Configuration panel displays
14. Leave:
 Escalation: Both Escalated and Non-escalated Alarms
 All Divisions
 All Priorities
15. In columns, tick additional options:
 Alarm Zone
 Cardholder
 Event Source
 Acknowledged By
 Entry Access Zone

16. Click Create Rule
New Rule Definition window displays

17. Click Event Source
The Select an Event Source widow displays

18. Click Item Type filter: from the drop down list select Door
19. Select Foyer Door

20. Click OK

21. Click Event Group: from the drop down list select Access Denied
22. Leave Select Event Type as: <not filtered>

23. Click the Creating a new Panel radio button
24. Name the new panel Access Denied

25. Click OK
The new Access Division panel title displays in the Panels area
26. Click OK
The Configuration Panel displays again

27. From the Tile Toolbox double click Alarm Instructions
The Alarm Instructions details tile displays in the Viewer Panel area
28. By default the tile is positioned in the top left corner of the Viewer Panel area
Alternatively Tiles can be dragged & dropped from the Tile Toolbox onto the Viewer Panel area
Note
Position the tile in the top left corner of the Viewer Panel area
Note
Each Tile has a Click to Configure option, a number of tiles provide configuration options, other
do not, the Alarm Instructions Tile only allows you to change the title of the tile.

29. Continue by adding and positioning the following tiles:
 Alarm Details
 Status
 Site Plan
 Event Trail
The Default Alarm Panel configurations are complete

30. From the Viewer Navigation Panel click the Currently viewing panel drop down arrow
31. Select Access Denied
The Viewer Panel name changes to Access Denied and Viewer Panel area is clear and ready to
be populated with the tiles required for Access Denied based alarms.

32. Using the same procedure as for the Default Alarm Panel configurations double click, then
position the following tiles for the Access Denied Viewer Panel
 Alarm Details
 Alarm Instructions
 Status
 Cardholder Details
 Cardholder Access Groups
 Event Trail
33. Click Save
Note
Configuration ability is governed by Operator privileges.
As an example the information displayed in an Event Trail tile is defined by the configurations
applied in the Event Trail File Configuration panel.

Note
Cardholder tiles are not editable within Alarm Viewers. You will need to proceed to a
Cardholder Management panel to achieve this.
Note
The * by the Viewer in the Navigation Panel disappears indicating that changes have been saved
and the save button becomes inactive, it will activate immediately when another change is
made.
Result
The new Site Alarms Alarm Viewer is created.
34. Right click on the Viewer Configuration button

36. Click Yes

Exercise
1. Create Door Open To Long at Stores Door Panel Rule
Event Type - Door Open To Long
Event Source - Stores Door
Tiles -  Alarm Details

 Cardholder Details
 Cardholder History
 Event Trail
 Site Plan

Editing a Viewer
Introduction
At any stage during configuration or after a Viewer Panel has been completed it is possible to
return to each configuration environment to make a change, addition or removal as required.
Procedure
1. Click on the Viewer Panel you want to modify
3. Configure as required
4. Click Save
New Viewer will display in Viewer Panel

Reports
Introduction
Command Centre reporting provides levels of flexibility including reports based on in-built
selection criteria, and outputs that can be targeted to a wide range of page sizes or file types.
Command Centre reports can group with totals, and continues to support flexible column
selection, sizing and sorting within reports, as well as scheduled or macro-run reports. Inclusion
of a simple header, footer or cover page ensures report selection criteria is visible and easily
understood, as well as providing the option to include a customer’s logo.
Gallagher Command Centre enables you to create and print eight reports.
You need the correct operator privileges to create and print these reports.
 Access Report
 Activity Report
 Cardholder Report
 Evacuation Report
 Summary Activity Report
 Time Report
 Time Report – Overview
 Voltage Report
Accessing Reports
Command Centre reporting allows operators to move between viewer-based security
management tasks and reporting tasks, which mimics the viewer toolbar concept. Operators
can add frequently used or favourite reports; this makes any report quickly accessible from
anywhere in Command Centre.
The Find Reports viewer is available to every Operator privileged to run a Command Centre
report. Operating in a similar manner to the Cardholder Viewer, an Operator can type any part
of the report’s name to return matching results which are filtered automatically as the Operator
continues to type. Alternately, an Operator can find a report by scrolling through the list of
reports available to them.

Creating a New Access Report
Introduction
The Access Report provides a list of Cardholders who can access a door/zone during a specified
time period.
Procedure
1. From the Title bar click Reports
2. Click the Report Configuration button
The configuration window opens

3. Click on the New Report tab
4. Choose the option Access Report
A new report will display in the window. By default, the report is named Report 1
5. Change the name to Cardholder by Access Zone
Note
The name will also change in the Cardholder Report list under the Toggle tab.

6. Click the Insert Filter tab
7. From the drop down list select Access Group members have access to Door or Access
Zone filter
Edit Condition window will display

8. Click Select Doors or Zones
9. Click on Item Type filter
10. From the drop down list select Access Zone

11. Click Select All
All available items will be automatically selected
13. Tick the Allow change when report is run tick box
14. Click OK

15. Click Configure Layout
16. From the Column Selection add Cardholder Name

17. Reposition Cardholder Name (select column and drag to new position) column to be the
first column of the report
18. Click Configure Header/Footer/Cover Page

19. Tick Display Cover Page tick box
20. Click Upload Logo and direct the browser to C:\logos
21. Double click the Gallagher logo
Logo will be uploaded

22. Click OK
Report Layout Configuration window will display

23. Click OK
24. Click Refresh

Updated information will populate the report allowing the operator a view in its current format.
This gives the operator the opportunity to make any changes to the layout if required.
25. Click Save
26. Click Find Report
27. Type Access into the search bar

Highlight the Cardholder by Access Zone report
28. Drag & drop the Report from the search results onto the favourites tool bar

Creating a New Contextual Report
Procedure
2. From the Favourites Tool Bar select Cardholder by Access Zone Report
3. Click Report Configuration
This will allow for the re-editing of the report
4. Click Insert Filter
5. From the drop down list select Cardholder is
The Edit Condition window will fade in
6. Click Specific Cardholder
7. From the drop down list select Any Cardholder (excluding deleted cardholders)
8. Tick Allow change when report is run tick box
9. Click OK
10. Click Save
11. Click Viewers from the Command Centre title bar
12. Click Cardholder Viewer
13. Search for all Cardholders (Shift 8) *
14. Highlight all Cardholders
15. Click Run Report
Reports window will display with a selection of reports that have the appropriate filters.
Note
Cardholder Contextual Reports must have previously been configured with the Cardholder Is
filter.
Note
If the Cardholder by Access Zone Report is the only report configured in the system with the
Cardholder is filter then this report will be automatically generated.
If there are numerous reports with the same filter then a pop-up window will display with the
applicable options.
16. Click Cardholder by Access Zone

17. Click Run report

Result
Cardholder by Access Zone Report containing Access Group information on all cardholders
selected will be run.
Note
Contextual Reports can also be run directly from a Site Plan

Creating a New Activity Report
Introduction
Command Centre activity reporting allows the events selected for inclusion in a report to be
defined within filters or conditions which are saved as part of the report’s configuration and are
executed each time the report is run. Filters can define selection criteria for the report based on
both event details and related cardholder details such as the person’s department, company or
card type.
Event filters can be defined based on:
1. The source of the event or items related to that source (e.g. an access zone event is related
to a door access granted event)
 The event type or group
 The event priority
 The event time
 The event’s division
In addition, where the events returned have a related cardholder such as the person to whom
access was granted or denied, the events can be further filtered (as well as grouped and sorted)
by cardholder filters which are based on:
2. Personal Data Field information such as the cardholder’s department, company, or date of
birth
 Card activation or expiry dates
 Card type
 Card number range
 Card status such as active or inactive
 Cardholder authorisation status
 Cardholder’s competency status
 Cardholder’s last entered zone
 Time of the cardholder’s last access attempt (e.g. more than 3 months ago)
 Cardholder creation or last modification dates
 Cardholder’s access group membership
 Card last printed or encoded date

Procedure
1. Click on the Report Configuration tab
The configuration window will open

3. Choose Activity Report
4. Change the name to Access Denied by Access Group
5. Double click on Event occurred today

6. From the Report Period drop down list select User Defined
7. Click on Filter Days
The Edit Condition window will display

8. Unclick All Days
9. Click individual days to pick your time per day

10. Click Allow change when report is run tick box
11. Click OK

Result
Note
Clicking on an orange the bar will give the option to remove the bar. Clicking on the empty bar
space will insert a new orange bar
Note
Multiple bars can be inserted then dragged across to change the time on the individual days.
12. Click Insert Filter

13. From the new window select Event Group or Type
14. Tick Access Denied and Card Trace

15. Click OK
16. Click Allow change when report is run tick box

17. Click OK
Note
Events that have “+” have sub category events to choose from.
Note
Ticking the “Allow change when report is run” will allow the filter to be changed when the
report is run at a later date.

19. Click the Access Group tick box
20. From the Column filter drop down list click Cardholder Personal Data Fields

21. Click Photo tick box
22. Click on the symbol by Access Group and click Group by this column
23. Click on the symbol by Access Group and click Show count


26. Click Upload Logo direct the browser to C:\logos
27. Double click the Gallagher Logo jpg
28. Click OK

29. Click OK
30. Click Save

32. Type Access into the search box

33. Highlight Access Denied by Access Group to see a preview of this report
Exercise
1. From the Title bar click Viewers…Cardholder Viewer; search John Spears.
In the Cardholder Cards tile, click on the drop down symbol and then tick the Card
Trace tick box
2. Badge Emma Bennett at the stores door and Badge Peter Wilson at both the Stores and
Foyer Door
3. Badge and enter John Spears though Foyer door and then though the Stores door
4. From your tool bar click your Access Denied by Access Group Report
5. Click on the Reload tab to preview your Access Denied by Access Group Report

Summary Activity Reports
Introduction
Activity data can be represented in Bar, Line or Pie graphs and output can be graphed through
time to show event trends. Summary activity data can be represented in either graph or table
output.
These summary reports can be scheduled, printed or emailed and utilise other common
reporting functionality such as headers, footers, page sizing and cover page.
Report Configuration
A privileged operator can configure summary activity reports including:
 Bar, Line or Pie graph of events by Event Group, Event Type, Event Source or Event Priority
 Optionally show events trended through time counted by minute, hour, day, week, month
or year
 Optionally display a legend and data values (or percentages when displaying a Pie graph)
 Restrict the output to only display values with the highest event counts if required (Display
Top X) with an ability to display or discard other values
 Additionally or if required exclusively display a data table summarising the event counts for
each data point.
 Page layout, including A3, A4, Letter, and Ledger with portrait or landscape (default)
orientation
 File output type including CSV (of the data table with or without headers), Excel, Word ,
PDF or XPS
 Filter by any filter available in the Activity report
 Display of header, footer and cover page (including logo and disclaimer) if desired.
 Report scheduling and running from a macro
 Save selected report page (by default the graph) to an image file (*.jpeg)
 Running reports from items on a status tile or site plan, or from cardholders on a
cardholder viewer
Note
Report must have an applicable filter with ‘Allow change when report is run’ checked

Report Layout Configuration
The layout configuration of the summary activity report defaults to a non-trended bar graph of
Event Priority. This configuration is self-explanatory and simple to change. Graph type options
include Bar, Line and Pie. Count by options include Event Priority, Event Group, Event Type and
Event Priority.
By default a graph will be displayed along with a legend and data values for each data point,
however the data table will not be shown. Regardless of whether or not the table data is
displayed, configuration of the data table is not possible in the Summary Activity Report except
for the option to ‘Group by time’. This option is only applicable when trending events by time.
Summary Activity Report Examples:

The following reports are included in Command Centre Reports as sample reports to assist with
understanding of report configuration. Some of the sample reports include a cover page and
some also include the data table below the graph. The reports can be used, edited or deleted
as required.
Sample Maintenance Activity by Event Group:

This report replicates the same filters as the Sample Maintenance Activity Report.
The report will show a bar graph of the event counts over the past 7 days for various
maintenance related Event Groups.
Sample Maintenance Activity by Event Source:

This report uses the same configuration as the Sample Maintenance Activity by Event Group;
however the report groups the event count by Event Source. This report will show which items
are responsible for the maintenance events. The report is configured to display the top 10
event sources as can be seen by the appended name. If there exist more than 10 sources for
the events the extra events will be counted in an ‘others’ category.

Sample Daily Alarms by Priority:
This report will show the percentage of all yesterday’s alarms by Event Priority. The report
excludes Message Only events but includes all other alarm priorities. This report is configured
to display as a Pie graph.

Sample Daily Secure Door Usage:
This report will show the Top 5 ‘used doors’ being door entry and exit event volumes for
yesterday. The report is an example of activity trended hourly throughout the day and displays
as a Line graph.

Creating a New Evacuation Report
Introduction
The layout of the evacuation report is based on selection of on-site cardholders, showing the
occupied access zone at report run-time. A default configuration is provided showing for each
access zone, cardholder names and the time each cardholder entered the zone. Any number of
columns of related cardholder information including personal data, competency and role data
can be added to the report.
Once columns have been selected for the report, they can be sized on screen based on the
selected page size and sample text which indicates the approximate width of data which will fit
within the selected column size.
Support for Visitor management

When visitor management is licensed, two visitor management related columns are available
to add to the evacuation report. The ‘visitor’ column will be populated with ‘Yes’ for visitors,
‘No’ for other cardholders, and will include an indication if the cardholder is a tour group
leader. The ‘meeting with or escort’ column will be populated with the escort if one is assigned
to the cardholder, otherwise the name of the cardholder that the visitor is meeting with.
Each visitor will be shown in the evacuation report based on the following rule:
If a visitor has been assigned a card and is using that card, that visitor will be shown in their
badged location. If the visitor does not have a card (or has not used their assigned card) that
visitor will be shown in the location of their host (either their escort if assigned, else their
meeting with).

The evacuation report includes support for tour groups. Each tour group is represented as one
line located at the applicable access zone; however the cardholder count for the zone will
reflect the total number of tour group members.
Procedure

4. Choose the option Evacuation Report
5. Name the report Site Evacuation

6. Click Select Zones
7. Tick Foyer & Stores Access Zone
Ignore old location events; Display access zones with no cardholders can be left in Default
settings.
9. Tick Allow change when report is run

10. Click on Configure Layout
By default Access Zone, Cardholder Name & Time Entered Zone are selected
11. Select Meeting with or Escort
12. Tick Display total report count
15. Click Upload Logo direct the browser to C:\logos
16. Double click Gallagher Logo jpg
17. Click OK

18. Click OK
19. Click Save

21. Type Site into the search box
22. Highlight Site Evacuation to see a preview of this report


Information Only
Creating a New Cardholder Report

Introduction
Command Centre Cardholder Reports allow the Cardholders selected for inclusion in a report to
be defined within filters or conditions which are saved as part of the report’s configuration and
are executed each time the report is run.
Procedure
1. Log onto Command Centre
2. Click the Reports tab

5. Choose the option Cardholder Report
Note
Listed under the toggle tab are all the reports that have been created or are pre-made samples.
These are grouped under Cardholder Report or the Activity Report; their order can be changed
with the toggle tab.

6. Change the name to Cardholder by Access Group
Note
The report can be scheduled and emailed under the “Schedule/Macro Output” tab.
Filters
Filters can define selection criteria based on cardholder information such as personal data field
content, as well as event-based information such as the Cardholders who have been denied
access at a selected door within the last week.
Cardholder filters can be defined based on:
 Personal data field information such as the Cardholder’s department, company, or date of
birth *
 Card activation or expiry dates, such as card expiry due within the next 4 weeks
 Card type *
 Card number range
 Card status such as active or inactive
 Cardholder authorisation status
 Competency status
 Cardholder’s last entered zone *
 Time of the cardholder’s last access attempt (e.g. more than 3 months ago)
 Cardholder creation or last modification dates
 Cardholder’s access group membership *
 Card Last printed or encoded date
7. Click the Insert Filter tab

8. Click Cardholder Access Group
9. Click Select Access Groups

10. Click the following Access Groups
 Foyer Access 9:00 am- 17:00pm
 Site Access 17:00 pm- 9:00am
 Site Access 8:00am-18:00pm
 Site Access 24hrs

12. Tick the Allow change when report is run tick box
13. Click OK
15. From the Column Selection tick Access Group and Card Activation
4 Columns will now be displayed First Name and Last Name (Default) plus Access Group and
Card Activation (Selected)

16. From the Column filter drop down list click Cardholder Personal Data Fields
17. Click Photo tick box
A column for Photo has now been added
18. Click on the symbol by Access Group and click Group by this column

21. Click Upload Logo and direct the browser to C:\logos
22. Double click the Gallagher logo jpg
23. Click OK
Report Layout window will display

24. Click OK
25. Click Save


27. Type Card into the search bar
28. Highlight Cardholder by Access Group to see a preview of this report

Time Report
Introduction
The layout of the time report is based on card badges at dedicated readers to determine exit
and entry pairs for the purpose of measuring time on-site (sometimes referred to as time in-
zone). A default configuration is provided, showing the entry and exit card readers used for
each cardholder, and the time of badging at those readers. A time on site column captures the
time differential between the entry and exit card badges. An exception column is used to easily
identify instances of double badging as well as tailgating first entry and last exit. An exception
code table is provided at the end of the report to assist with understanding the codes. Any
number of cardholder columns including personal data can be added to the report. Once
columns have been selected for the report, they can be sized on screen based on the selected
page size and sample text which indicates the approximate width of data which will fit within
the selected column size.
Time - Overview Report

Introduction
The layout of the time overview report is based on the summary of time across the report
period by cardholder, personal data field, active card type(s) or division.
A default configuration is provided showing total hours summed by cardholder. By removing
the cardholder name field and replacing it with any personal data field column, the report
changes to sum by the included personal data field. This can be repeated for card type and for
division. The number of unique cardholders that form part of the total hours can be included as
an optional column.
Time Report Detailed (Default)
By default the time report shows all entry and exit card badges. In the example below the EE
exception time has been excluded

Time Report Summary
The example below shows the same time above but is a summary of one row per day period
per cardholder (first entry and last exit, summing each of the in-zone times). The EE exception
is again excluded.
Time Report Overview (By Personal data Field)

The time overview report shows a summary of time across the reporting period. The report is
dependent on the filter configuration as per the time report, and can be summed by
cardholder, personal data field, active card type or division. The example below shows the
overview report grouped by Contractor Company (a text type personal data field)
Voltage Report
Introduction
In version 7.30 Gallagher introduces graphical fence voltage reporting to Command Centre,
providing a visual representation of voltages for up to 50 fence zones on each graph. Voltage
data can be represented in either graph or table output. These voltage reports can be
scheduled, printed or emailed and utilise other common reporting functionality such as
headers, footers, page sizing and cover page.
Licensing
Command Centre voltage reports are available on any v7.50 Command Centre workstation
where the site is using fence controllers.
Report Configuration
A privileged operator can configure voltage reports including:
 Display a legend
 Additionally or if required exclusively display a data table of the logged voltages
 Page layout, including A3, A4, Letter, and Ledger with portrait or landscape (default)
orientation
 File output type including CSV (of the data table with or without headers), Excel, Word ,
PDF or XPS
 Filter fence zones from 1 up to a maximum of 50 zones

 Filter voltage mode to display High Voltage, Low Feel or both. Default is both modes.
 Display of header, footer and cover page (including logo and disclaimer)
 Report scheduling and running from a macro
 Save selected report page (by default the graph) to an image file (*.jpeg)
 Running reports from a fence zone(s) on a status tile or site plan
Note: Report must have the ‘Allow change when report is run’ checked on the Fence Zone
filter
Report Layout Configuration

The layout of the voltage report selects the four primary voltage log columns by default. These
columns include Fence Zone, Voltage Time, Voltage (kVolts) and Voltage Mode. These are the
columns that will be displayed in the data table output. Whilst it is not possible to add further
columns to the report it is possible to sort, re-order, re-size, group and remove these columns.
Regardless of the configuration of these columns, the voltage report graph will display correctly.
Configuration of the graph itself is not possible in the Voltage Report.
Voltage Report sample

This report shows the graphical representation of the logged voltages for four fence zones

The Spot Monitor Viewer
Introduction
The spot monitor viewer can be set up as an additional monitor or a dedicated workstation. The
spot monitor viewer is intended to be an automated display viewer in the Command Centre on
a standalone workstation which is typically left unattended after log on.
The spot monitor viewer can be controlled automatically by the system raising an alarm that
has an existing pre-configured rule set or manually by a (suitably privileged) operator selecting
an alarm within the alarm viewer that has an existing pre-configured rule set.
It is possible to assign spot monitor panels based on an alarm priority and an event source. Spot
monitor panels are designed to contain detailed information and be displayed to an operator in
response to an alarm. For example, an alarm is triggered, causing related cameras to display
alongside site plans, item and status information in the viewer.
All doors, inputs or fence zones can have nearby cameras associated to them, allowing specific
selection of cameras to be tiled across the panel, based on the source of the alarm.
Automated Display
Spot Monitor Panels can be configured for a specific combination of Alarm Priority and Event
source, it is now possible to define different panels for Alarms with different Priorities at
specific Event Sources for example a Door allowing a very specific selection of information
displayed in response to alarms.
Manual Operator
Any operator with the required privileges can select an alarm and have it displayed on a larger
monitor for closer scrutiny. This enables multiple operators to collaborate and access the
information they need, in a timely manner.

Creating a New Spot Monitor Viewer
Procedure
1. From the Title bar click Viewers

4. Select Spot Monitor Viewer
A Monitor Site Viewer General Configuration pop-up displays

5. Name the new Viewer Spot Monitor Viewer
Division, Dock and Resolution can be left in Default settings
6. Click Close



9. Click System Engineers

The Viewer Assignments window appears again with the System Engineer Operator Group
displaying
11. Click OK
12. In the Viewer Navigation Panel click the Click to Configure button
The Spot Monitor Viewer Configuration panel displays

13. Click Create Rule
Display Event Message & Display Warning Message can be left in Default settings

14. Select Creating a new Panel
15. Name that panel Foyer Alarm Activation
16. Under Event Sources tick the Specific Sources radio button
New Rule Definition window expands with the option to Add Event Sources
17. Click Add Event Sources

Select an Event Source pop-up window displays

18. From the Item Type filter drop down list select Input
19. Tick Foyer PIR

New Rule Definition window reappears
Note
Event Sources can easily be removed or added by clicking the Click to configure button in the
Viewer Navigation Panel again.

21. Click OK
Spot Monitor Viewer Configuration reappears
22. Click OK
23. From the Viewer Navigation Panel click the Currently viewing panel: drop down arrow
24. Select Foyer Alarm Activation
25. From the Tile Toolbox double click Alarm Details

The Alarm Details tile displays in the Viewer Panel area
26. Position the tile in the top left corner of the Viewer Panel area

Note
Red horizontal and vertical position lines help the position process.
27. Continue by adding and position the following tiles:

 Alarm Instructions
 Camera
 Event Trail
 Site Plan
 Status
 URL Tile
28. Click Save


31. Click Yes
32. Click on the new Spot Monitor Viewer button to use the new Viewer
Result
A New Spot Monitor Viewer is created

Testing Spot Monitor Viewer
Procedure
1. Ensure Foyer Alarm Zone is armed
2. Change Foyer PIR Input state to open (Siren will sound)
3. Click Administration from the Command Centre title bar
4. Click Spot Monitor Viewer
5. Click on the Foyer PIR Status icon

6. From the drop down list select View Alarm
7. Click Acknowledge (turns Siren off)

Backups
Backup/Restores
The Backup/Restores process records the state of the sites setup (CC Central) at a single point in
time, (i.e. when the backup is launched). After a backup, the system will behave as normal and a
restore should only be required if something happens to your system.
Backups:
You can back up the systems working data to a file. The system can be backed up while it is
online and operators are logged in.
Restores:
You can restore the working system from a backup file record.
Performing Backups
Introduction
SQL Server performs the backups of Gallagher Command Centre. Therefore in order to get SQL
Server to write to the destination you specify, and for the backup to succeed, you have to run
the SQL Server service under the account of a user who has permission to do so.
If your work station is remote, then the path you specify is relative to the SQL Server machine
and not your local machine.
Procedure
1. Click File from the menu bar
2. Click Backup
By default the General tab of the Backup window displays

Enter the backup destination, (i.e. both the path and the file name), in the Backup filename and
path field.
As you begin entering details in this field the Validate Destination button is enabled.
3. Click the Validate Destination button to confirm the path you have entered. An error
message will display if you have entered an incorrect file path
4. Click the Options tab
5. Check the Verify Backup upon completion box if required
Note
Although not required, verifying a backup checks that the backup is intact physically, and that
you can reply on your backup in the event you need to use it. Verifying a backup involves:
 Checking the backup set to ensure that all files have been written.
 Checking to ensure that the files in the backup are readable.
Verifying a backup does not check that the structure of the data contained within the backup
set is correct. For example, although the backup set may have been written correctly, it may be
possible for some type of database integrity problem to be present within the database files
that comprise the backup set. To verify the structure of the data before creating a backup, you
can perform database consistency checks.

6. Type in a Backup Set Name and Description as appropriate
Field Description
Backup Set Name This identifies a unit of backup work.
Backup Set Description This provides descriptive or identifying text for the result of a
backup operation.
Note:
If you type [TIME] in the Backup Set Description field the actual
server date and time will replace it when the backup is created.
Note
These fields are embedded in the actual .Backup file. When browsing for a backup set (.Backup
file) using the CC Restore program, these names and descriptions appear at the bottom of the
browse window, allowing a user to identify a backup even if the file itself has been renamed.
7. Do you wish to run the backup now or schedule it on a regular basis?
If you want to... then...
run the backup now Click the Start Backup button.

The General tab re-displays and shows the progress of the
backup. When the backup is complete the message "Backup
Successful!" displays in the Server Status field.
Close the Backup window.
schedule the backup on a regular Go to step 9

basis
8. Check the Schedule Backup box

9. Select the ‘Start date’ for your backup from the calendar, by using the keys to select the
month, then clicking on the day of the month
10. Adjust the time of day you want the backup to occur as appropriate
11. Click the appropriate radio button for how often you want the backup to occur
If you select... then a backup will occur...
Daily at the time you indicated each day.
Weekly on the day of the week you selected as the 'Start date' on the
calendar, (e.g. in the previous screen example, the 13th December
was selected, which is a Saturday. Therefore, a backup would always
occur on a Saturday).
Monthly on the date selected as the 'Start date' on the calendar, (e.g. in the
previous screen example, the 13th December was selected,
therefore a backup would always occur on the 13th of the month).
Note:
If you select a day which does not occur in every month, (e.g. Day
31), the backup will occur on the final day of those months.
Note
The date specified is the first time the backup will occur, (e.g. a day six months in the future
could be specified for backups to start). If a date/time that has passed was specified, the backup
would take a ‘best guess’ as to when the backup was intended to occur, (e.g. if the 9th
December 2008 was selected with a monthly schedule, and today’s date is the 22nd December
2008, then the backup would advance the first backup time to the 9th January 2009).
12. Click the Save Settings button

13. Close the Backup window

Restoring Backups
Introduction
This procedure enables you to restore the working system from a backup file record; therefore
a backup must already have been performed.
 If you have performed a backup over the network, the backup should be copied to a non-
network drive before restoring. A restore can only be performed on the Server.
Procedure
1. From the Start menu click Command Centre Restore
The Restore window displays
2. Click Select File

3. Path your way to the backup file you wish to restore

4. Click the Open button
The file path and name display in the Backup File (From) field, and the Start button control is
enabled
The restore utility requires exclusive access to the CC Central database and needs to shut down
the following services to allow this:
 Command Centre Service
 Controller Service
 Bootstrap Protocol Services
 Import – Export Service
 Intercom Service
 OPC Data 3.0 Service
Visitor Management Service
5. Click the Start button
A message displays indicating that the Services need to be stopped.
6. Click the Yes button
A message displays stating Command Centre will be shut down
7. Click OK
The Restore starts. When the Restore Progress bar reaches 100% the Restore is complete, and a
pop-up message “The Restore has completed. Do you want to restart the Command Centre
Services?” displays
8. Click Yes
Once the Services have restarted, another pop-up message “Restore completed successfully!”
displays.
9. Click OK
10. Click Exit
Result
A restore of a backup file is complete.
Hint
Restore from Windows Explorer.
An alternative method of restoring a backup is to double-click on the Backup file from Windows
Explorer on the Server machine. The Restore window displays and you complete the previous
procedure described, with the exception of selecting the Backup file, as the name is already
displayed in the Database File Location (From) field.

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Training Manual

Gallagher Command Centre

PT TRICODE INOVASI TEKNOLOGI

Gallagher Command Centre

Gallagher Group Limited

Gallagher Command Centre APPLICATION TRAINING

Gallagher Command Centre APPLICATION TRAINING

General Administration Tool Bar

Flexibility to Work on Multiple Items at the Same Time

1 Gallagher Command Centre APPLICATION TRAINING

Keeping An Audit Trail Of Important Changes

2 Gallagher Command Centre APPLICATION TRAINING

Creating a new Operator Group

2. Click Create Cardholder

3. Create Yourself as a Cardholder (enter your First and Last name)

3 Gallagher Command Centre APPLICATION TRAINING

6. Select System Engineers

11. Click Close

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13. Type your Name in the search bar

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20. Select the Viewers & Reports tab

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23. Click Cardholder Viewer tick box

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27. Click Yes

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11. Repeat step 9 to view other Operator Groups

11 Gallagher Command Centre APPLICATION TRAINING

Calendar Type Description

Default Calendar Only one default system-wide calendar can exist.

Special Calendar Multiple special calendars exist.

12 Gallagher Command Centre APPLICATION TRAINING

4. Rename Day Category 1 to Public Holiday

13 Gallagher Command Centre APPLICATION TRAINING

Assigning Days to Day Categories

14 Gallagher Command Centre APPLICATION TRAINING

6. Configure the Calendar with the remaining 2017 Public Holidays

Auckland Anniversary Monday 30th January

Waitangi Day Monday 6th February

Good Friday Friday 14th April

Easter Monday Monday 17th April

ANZAC Day Tuesday 25th April

Queen’s Birthday Monday 5th June

Labour Day Monday 23rd October

Christmas Day Monday 25th December

Boxing Day Tuesday 26th December

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Creating the Cardholder Access Schedule

4. Name the Schedule Access 12:00 20:00

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6. Select the Add Day Category button

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10. Click the Add a state change

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17. Click Add Day Category

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