Global Lessons Learned &

Implementation Process

2. Refine & Document

Data Analysis 1. Harvest Lessons Learned Specific Lessons & Issues
PR&R Spills

Warranty All Life Cycle Lessons Learned Data Base

Data
Expert Resources

– Supplier Quality Engr. Lesson learned

– Design Release Engr. Problem Solution
– Commodity Teams
– Engr. Centers
– Containerization
6. Start Cycle Again
– Suppliers Root Cause Analysis 3. Develop General Criteria For Key
Design Material Lessons Learned
5. Apply Lessons Learned
Principles to Program Reviews Process People

General Commodity Criteria

Lessons Learned Incorporated Into Quality Review Checklist
Supplier Mfg. Sign-off Activity Common KPC
4. Review/Refine With
Sourcing Prototype Run @ Rate Subject Matter Experts Common KCC
GSM Acceleration
Line Expert Resources “Tricks”

Program Program Program

Reviews Reviews Reviews

Appendix_18
Revised: October 7, 2009
 General Commodity Criteria

• Quality Review Checklist

– Fundamental Issues and Requirements That Apply to All
Programs
– Basic Rules For Design, Manufacturing, Assembly,
Packaging, and Testing
– Profound Questions That Stimulate Consideration of Previous
or Anticipated Problems
• Common KPC
– General Key Product Characteristics That Pertain to All
Programs
• Common KCC
– General Control Characteristics That Apply to All Programs
• “Tricks”
– Special Approaches That Are Accepted as Unique and
Successful for Specific Products
Appendix_18
Revised: October 7, 2009