Guide is Updated as per 2018/9/10

Last edited on 2018/2/26

Latest Changelog: Changed the introduction to address Google/Apple account..

NA FGO Account Recovery Guide

JP Counterpart by e-pluribus-umu

Essential information to keep note of in case you need to recover your account:

1. Player ID
2. Player Master Nickname
3. Player Master Level
4. Number of Saint Quartz Owned
5. Number of Rare Prism Owned
6. Number of Unregistered Spirit Origins Owned
7. Grailed Servants Info
8. Notable Details of Your Servant Roster (Non-welfare Gold Servants owned in particular)
9. Total Login Bonus
10. Saint Quartz Purchases

Less essential but nice to have info:

11. Friend's Friend Codes

12. Birthday
13. Last Saint Quartz Usage
14. Last Quest Played
15. Device Model Name and/or Number

This guide was based off the JP’s guide, taking in account of the current NA environment.

Please submit the form to the following email address: support@fate-go.us

Note: Please do not send the form to support@aniplex.zendesk.com , they will not handle any requests to
recover accounts.

If there’s any information you are unsure/uncomfortable about, it’s safer to address that you “do not
know/forgot” the information, instead of doing guesswork. Also you can also insert “did not set” in some
applicable fields (for example your birthday).

Let’s start from the top, the boxes on the left are the questions, while on the right are notes.

Fields with * are highly recommended to be filled out.

Note: If you have associated an Apple or Google account to your former device, please send the email from
those accounts. They have previously flagged emails from alternate addresses, it’s better to be safe on that
regard.
What was your old account You can check it at “MENU” > “Friend” > “Friend Search”.
ID/Friend Code? User ID is always a 9-digit numeric ID.

What was your latest transfer Please enter your last Transfer Number. You can add your other transfer
code? numbers in Additional Information section.

What was your Master's Master Name is the name displayed in “MENU“ > “My Room“ >
name? “Master Profile“

What Birth Date did you set? If you haven’t set anything here, please write as “not set”.

What Device did you play The device model can be checked under “About Phone”, Model Number
on? (Please provide the for Android.
Device manufacturer &
model) Example: Samsung SM-G960F

When did you first download This is the day where you have installed the application in your device
the game? that your last account was in, the day where you downloaded the game
from Google Play Store or Apple Store.

When did you last access Please do specify the timezone (either PDT/EST or UTC+X). Ignore
your old account? Time if you aren’t able to recall.

Which Servants did you Aniplex requires 3 servants, however you’ll want to list the
possess? distinguishable part of your roster to make the process smoother. You
CAN include your entire roster, but i’d recommend listing at least all
your non-welfare golds. Please detail each of them as much as possible,
in a concise manner. It’s up to you what you want to detail after writing
down the servant’s name.

Example:

“SSR Caster Zhuge Liang (Lord El-Melloi II) Lv.90

SSR Archer Gilgamesh Lv.90
SR Saber Chevalier D’Eon Lv.80
SR Berserker Beowulf Lv.70
SR Lancer Fionn mac Cumhaill Lv.70”

Who was registered as your If you haven’t favorited any servant, Mash is the default option.
Favourite Servant?

Which Servants were in your Strive to be as concise as possible, detailing as much as you are able to.
main party? This is the Latest Setup you have used.

Example:

“Party VI
SSR Assassin Shuten Douji Lv.90 + Kaleidoscope
SSR Saber Mordred Lv.90 + Imaginary Element
SR Caster Helena Blavatsky Lv.80 + Kaleidoscope
0* Avenger Aŋra Mainiiu Lv.1 + Heroic Portrait
3* Archer David Lv.1 + Mona Lisa
3* Lancer Romulus Lv.1 + Personal Training”
What was your Master's Master Gender is displayed under the Master Name.
gender?

What was your Master's Master Level is under the Master Gender. 130 is the current level cap.
level? If you are unsure, please give an estimate.

Do you remember the Master Please list as many friends as possible, each with the name and their
Name or Friend Code of any User ID.
friend you had in your
Friendlist?

Did you ever purchase Saint *[yes/no]

Quartz?
If you didn't, please write down as "I did not purchase Saint Quartz". If
you did, please see further instructions below.

For accounts that had Google Play Order number will be of format of:
purchased Saint Quartz, GPA.WWWW-XXXX-YYYY-ZZZZZ
payment information is also
required.

- If your purchase was made from an iOS device, please provide a

screenshot of either your receipt or your iTunes Purchase History page.
Please ensure that all of the relevant details (order ID, game name, date
, and amount spent) are visible in your screenshot.

* If you do not know how to retrieve the necessary information, please

get in touch with Google or Apple's Customer Support, respectively.

Maximum image size is 3MB. It’s highly recommended converting it to

JPEG before uploading to reduce the file size.
Additional information that can help aiding in the account recovery, not part of the Recovery Form used by
Support:

Main Story Progress [input]

Please specify the latest singularity. If you want to, you can also specify
the latest completed chapter of the current singularity.

Example:
“Third Singularity: Sealed Ends of the Four Seas: Okeanos”

Last Quest Played *[input]

Please specify the last quest you played.

Example: “MON: Ember Gathering <Lancer/Assassin> - Expert”, “E
Pluribus Unum Des Moines- Surveillance Fortress”, etc.

Total Login Bonus *[input]

Please enter the Total Login Bonus instead of Login Streak.

Example: “10th Day”, “50th Day”, “350th Day”, etc

Latest Saint Quartz Usage *[input]

Please specify when and how you used it.

Example: “10x Summon in the Story Banner”, “Restore Spirit Origin in
SUN: Saber Training Ground - Advanced”, etc.

Saint Quartz Owned *[input]

Rare Prism Owned *[input]

Please enter the number of Rare Prism owned instead of Mana Prism.

Unregistered Spirit Origins *[input]

Owned

Holy Grail Usage *[input]

Please specify how much and on which servants the grails are used.
Example: “Altria Pendragon, Grailed to Lv.100 (5 grails)."

How did you lose access to [input]

your account?
You can provide a brief explanation of the situation (Made a mistake
during transferring devices, losing access to the device).

Additional Information [input]

Anything you deem that will help you to make the recovery faster.
Support list is a good contender here, as long as the format can be
readable by the other party. Apart from the ALL slot, each slot is class-
specific. Additional Transfer codes also go here.
Template (please copypasta from here):

---------------------------------------------------------------------------------------------------

(Note: Please provide this information for your old account)

◆ What was your old account ID/Friend Code? (9 digits)
◆ What was your latest transfer code?

◆ What was your Master's name?

◆ What Birth Date did you set? (If you did not set it, please say "not set")
◆What Device did you play on? (Please provide the Device manufacturer &
model)

◆ When did you first download the game? (Date & time)
◆ When did you last access your old account? (Date & time)
◆ Which Servants did you possess? (Please name at least 3 Servants)
◆ Who was registered as your Favourite Servant?
◆ Which Servants were in your main party? (Deck composition)

◆ What was your Master's gender?

◆ What was your Master's level? (Give an estimate if you are unsure)
◆Do you remember the Master Name or Friend Code of any friend you had
in your Friendlist?

◆ Did you ever purchase Saint Quartz? (If you didn't, please just say "I did
not purchase Saint Quartz". If you did, please see further instructions below.)
IMPORTANT

◆ For accounts that had purchased Saint Quartz, payment information is

also required.

- If your purchase was made from an Android device, please provide your
Google Play Order number (this will begin with GPA). You can find that
information on your receipt or by visiting your Purchase History page
(http://payments.google.com/).

- If your purchase was made from an iOS device, please provide a

screenshot of either your receipt or your iTunes Purchase History page.
Please ensure that all of the relevant details (order ID, game name, date ,
and amount spent) are visible in your screenshot.

* If you do not know how to retrieve the necessary information, please get in
touch with Google or Apple's Customer Support, respectively.

----------------------------------------------------

* Please make sure that your screenshot size is less than 3 MBs. Also,
please make sure the screenshot is saved in formats such as jpg, png, or
gif. Please do not compress the file.

◆ Main Story Progress:

◆Last Quest Played:

◆Total Login Bonus:

◆Latest Saint Quartz Usage:

◆Saint Quartz Owned:

◆Rare Prism Owned:

◆Unregistered Spirit Origins Owned:

◆Holy Grail Usage:

◆How did you lose access to your account:

◆Additional Information: