Tue KPI Instrrure { 10= SMART Objectives SMART — Objective cena crea tomer boo ech 2095 marke share hy FY nd unde Sole Directo eaderhip } “@ =@ Pree eee Ou Pa arpa of CObjectve > tneeas customer base ox > sosart hare + Timefiame > By inane Year End “Responsible ——> Sales Der 2 mensrabe expression forthe uclevemene of 3 led level of ests in — fn aren relevaneto the iatemetimcye, enue. KPI naming standards oie" santwtineymbals CD Focus \7 fc on what acer / (7 Improvement Ome ‘strategy; Significant for the | —_ vy oui DY ctearty defined —— — KPIshould bedeserbedby Esme, KGa ase ee eat S ores ternal By soma “management jargon fh boat LBD operations pores name ee _ Qualiy/ Quaniy; fcency/ cyan: ——|- eaternal congeners obec 4 as — __ § 22s SSS rein ie Home Sue ite iene |r edocs Sith Pingo Sie ee Poa pam) (amen Une graph — Definition Measires the percentage feds inthe hospital hat ar osc y patie ftom overall number of boreal bed Caleulation Subordinate measures wed for alultion ‘Az Hespalbedsocapied B= # Hospi beds Spatlnes Nonserofecine What a Seallmunpes — rermega—atenformala | Formals | Mend ano hen veo a ae =. es ee ee Coat Resources EDUCATION 4,432 3,400 614 ORGANIZATION 2004 « 25 4S RESEARCH 28,000 :: 20,475 1 554 228 115