Professional Documents
Culture Documents
LAUNDRY IN HOTEL
By:
201520560
SAK 2
HOSPITALITY
Laundry is a section under the part of the Housekeeping Department which is headed by
the Executive Housekeeper. Laundry is a structure that shows the parts that exist within the
organization in the medium or medium scale and arrangement of people of each position in each
section that has a collective agreement formally (in formal organizations) to carry out activities in
order to achieve organizational goals. So, in this case the laundry section plays an important role
in the activities of housekeeping and a unity that has the same goal in serving the hotel guests.
A. Laundry is "The washing process using water media, in the sense that the textiles will be
water-wet. Laundry section under the auspices of the Housekeeping Department which is
headed by the Executive Housekeeper.
When viewed from the housekeeping, laundry section is associated with a business or part
of the hotel whose job is responsible for the cleanliness of the guest clothing. To function
properly, the hotel must be managed and cultivated a professional and efficient in order to
meet the needs of consumers.
According to Richard Sihite, S.Sos in his Laundry and Dry Cleaning (2000:4) "To
take care of all the material - textile materials that belong to the hotel, should always
conduct operations in accordance with the work plan, either daily or monthly basis
which has been determined by the leadership .”
B. Job description
A hotel laundry attendant works as part of the service or hospitality team in a hotel. Laundry
is an essential part of a hotel service, ensuring that cleanliness of all linens and garments is
maintained by the hotel. This is important to a guest s well being, comfort and overall satisfaction.
The quality of the hotel laundry can be a factor in whether a customer returns to the hotel again.
a. Laundry Manager
Laundry Manager has responsibility to
plan work program and set budget to the laundry section
coordinate the implementation of tasks in the laundry
oversees the work directly subordinate
responsible for expenditures for operating expenses
about the achievement of revenue targets laundry
f. Valet Supervisor
The Valet Supervisor is responsible to
examine and classify each guest's order regarding the laundry in accordance
with the location, service, time and type of laundry for smooth functions guest
satisfaction
j. Valet boy
The Valet Boy is responsible to return from the guest rooms laundry to be washed in the
laundry and drove into the living room according to the established procedur.
k. Washer
The Washer is responsible to guest laundry washing, employee clothing, flax or outside the
hotel and laundry in the machine according to the standards and in accordance with established
procedures
l. Extractor
The Extractor is responsible to squeeze clothes, linens that have been completed using a
wringer washing with special and hand drying after completion gets squeezed
n. Presser
Presser is responsible to press guest and employee laundry and clothes according to the
standards and in accordance with established procedures.
o. Mangler
Mangler is responsible to fold hotel’s and outside linen according to the established
procedure.
As for water, a good Laundry should use water that has the following requirements:
1) Have ph 7
2) Clear, colorless
3) Odorless
4) Does not contain iron and sulfur
An enterprise-per-laundry-services that serve laundering clothing materials and intended only for
profit.
1. Main laundry:
Laundry that cooperate with some hotels but the operation been done at one hotel.
2. In House Laundry/OPL:
Laundry which is located in one hotel that the service receive clothes and linen only from
the hotel.
3. Outside Laundry:
Type of dirt
Air abstergent
Temperature
Time
• Prevent the original properties of the material or fabric persist, for example: woven, light, color,
etc.
• Prevent the material / fabric is not easily damaged, either by chemicals, machinery movement,
temperature washing, etc.
LAUNDRY SERVICE
Same day service (completed on the same day) Dirty laundry is taken in the morning and
finished at afternoon.
Overnight service: Dirty laundry entrance evening and finished the next morning
FLOW OF CHART IN LAUNDRY
Receiving
& Spotting Extracting Packing
Cheking
Hand Iron
• Shirt / T-Shirt
• Jeans, etc.
• Press Iron
• Shirt / T-Shirt
• Jeans, etc
• Roll Iron (Flatwork)
• Big Sheet
(Curtain, Bed Sheet,etc.)
CLOSING
Laundry is a necessary part of hotel which has responsibility to take care of the linens.
Based on its responsibility, laundry section has a huge influence in the operational support
services to the hotel guests. If we see the form of laundry services, the existence of other
sections which are in the housekeeping department and in other departments in the
organizational structure of the hotel is something that is very important, because it supports
the operational part of the laundry. Given these sections then work in the laundry can be
divided in accordance with section respectively, so that all work can be done with precision
and execution of the task itself becomes more effective, so the performance of laundry can
be seen and is very influential on the level of satisfaction of hotel guests.
PICTURE
(Picture 1.1 Marking Gun ) (Picture 1.2 Spotting Mechine )
Orbani Lutfi, Bagyono. 2003. Dasar – dasar Housekeeping dam Laundry Hotel. Yogyakarta :