Offering Laundry Services

Objectives:
• Terms in Laundry Department
– Types of Laundry
– Information of Laundry’s Types
– Material’s Clothing
– Guest Laundry Handling
• Offering Laundry to the Guest
– Some Expressions in Offering Laundry Service
– Language Technique
– Taking Note of Ordering
• The word “laundry” means the removal of stains
and finishing (ironing and finishing) storage of all
types of clothes and articles.
• The process of laundry ensures the care of clothes
and other items made of textile fibers of different
types.
Terms in Laundry Department
• Laundry department is responsible for providing an
efficient laundry service for guests and crews.
• This 24-hour operation fulfils all on-board laundry
needs including all bed linen, towels, guest clothes,
and restaurant linen and staff uniforms.
• The laundry department includes laundry manager,
assistant laundry manager and laundry attendants.
• In hotel operational, laundry department is divided
into two sections; they are Revenue Production and
Non-Revenue Production.
 Types of laundry
• Revenue Production • Non-Revenue Production
– Revenue production is • Non Revenue Production
guest laundry which is is called house laundry or
this work can generate any kinds of laundry
income for employee belong to the hotel which
of laundry consists of:
department. – Linen room such as sheets,
– Guest laundry service pillow case, duvet cover,
inner duvet, blanket and
is divided into three towels.
types, namely laundry – Food and Beverages linen
cleaning, dry cleaning such as table cloth, napkin,
and pressing place mat / tray mat,
apron, table skirting, glass
cloth and kitchen cloth.
– Uniform
 Information of Laundry’s Types
• Guest laundry is divided into three types; there are
laundry cleaning, dry cleaning, and pressing.
– Laundry cleaning: laundry cleaning uses cleaning
agents like soaps, detergents or softeners along
with water to remove dirt from clothing.
– Dry cleaning: the cleaning of fabrics in a
substantially non-aqueous liquid medium. It is
called ‘dry’ cleaning because water is not used the
cleaning process.
– Pressing: pressing is optional for odor removal,
and is a requisite for starch application. Items
emerge slightly damp to the touch, then are
individually pressed to finish.
Laundry Equipment

• Washers
• Dryers
• Ironers, rollers, folders
• Other basic equipment: basin and bucket, clothes
lines, clothes pegs, clothes rack
• Irons and ironing surfaces
Laundry Process
• The laundry process includes:
– the collection of soiled linen,
– sorting,
– mending,
– stain removal soaking,
washing, and boiling,
– rinsing,
– blueing,
– starching,
– drying,
– damping,
– finishing and folding.
Types and Material of Clothing
• If you have problems with laundry, you probably don't
understand the properties of different types of fabrics.
• The fiber content and how the fabric is manufactured
make a huge difference in how the garment should be
cleaned.
• For the best laundry results, it is good to have a working
knowledge of fabrics and how to care for them.
• This glossary of fabric types will help you interpret
clothing care labels. 
Types and Material of Clothing
• Acrylic: acrylic is machine washable. It is
best use a warm wash cycle with fabric
softener.
• Cashmere: dry cleaning is pretty much a
must for cashmere. Do not iron or
machine-dry it.
• Cotton: It can be washed in a machine,
tossed in a dryer, and ironed until the
cows come home
Types and Material of Clothing
• Denim: you absolutely should not wash
your denim in a washer.
• Linen: wash linens with chlorine-free
bleach in warm water and letting the
items dry on a clothes line.
• Nylon: . It is rugged, machine-washable,
moisture-resistant, and suited for cleaning
in either warm or cold water
Types and Material of Clothing
• Silk: most silk garments will require dry
cleaning.
• Spandex: be sure to hand wash it in cold
water, and to avoid ironing and dry
cleaning.
• Wool: most wool fabrics are machine-
washable, although you should probably
use the Delicates cycle.
Guest Laundry Handling
Here are the basic things of the guest laundry handling
process.
a. Pick up the guest laundry b. Marking
– This process is usually done – It is the process of marking of
the guest laundry before
by the room-boy or laundry washing based on room
attendant at every 08.00 am number of the guest.
to 10.00 am. – It can be done manually by
– If there is a request from the writing on a small hard cloth
guest, then the laundry glued with “tag gun” on the
collar or the bottom so as not
attendant should take the to damage the clothes.
laundry
– The tools used are marking
book, marker cloth and safety
pin.
 Guest Laundry Handling
c. Delivery Guest Laundry
– It is a process where the
completed guest clothes
are ready to be returned.
– The return is usually made
after checking both quality
and quantity of the items
d. Order Taker Laundry
– Order taker laundry is the
employee who is always in
linen-laundry room.
– The job is receiving
incoming call, either from
the guest of the hotel or
another outlet hotel.
– The information received is
forwarded to the laundry
attendant (valet) for follow
up.
– The equipments require
included telephone, order
taker book, and stationery.
Example of Laundry List
Offering Laundry to the Guest
Some Expressions in Offering Laundry Service

• This is housekeeping, may I help you?

• May I collect your laundry, sir/madam?
• You can fill the laundry form
• Will you please fill in this laundry form?
• I’ll send someone to pick up your laundry, sir
• I’m afraid we don’t provide the laundry service that you
require
• We will find information concerning your laundry needs
• May I repeat your order, sir/madam?
• Etc.
Language Technique
• Standard greeting
– Smile
– Look interested and friendly,
– Greet guest according to the time of day
– Give appropriate physical greeting
– Offer assistance
Language Technique
• Open-ended question:
– Questions are important part of the
communication process. Before you ask, determine
whether you need and open-ended or closed
question.
– Example: how are you today? What would you like,
sir/madam? May I help you?
– Example of closes questions: can you give more
information? Can I get you, sir/madam?
• Answering the order service from the guest
• Using the body gestures to get your message across
Taking Note of Ordering

• When you are receiving the laundry service from the

guest, it is a must for you to take notes in order not
to make mistakes.
• Then what you have to note as you are working in
the laundry department?
• There are some forms to be filled in the laundry
department (Pick-Up Record, Form Log Book, Form
Delivery List, Daily Recapitulation of Guest Laundry,
and Laundry List)
Picture: Laundry Symbol
Thank you