LECTURE:7:DUTIES OF THE

HOUSE KEEPING STAFFS

 1)Executive Housekeeper/Director of
Housekeeping:-
The executive housekeeper reports to the
General Manager or the Resident Manager or
the rooms division manager.

He/she is responsible for the overall cleanliness

and aesthetic upkeep of the hotel.

His/her duties are:-

• Organize, supervise and coordinate the work of housekeeping
staff on day- to day basis.

• Ensure excellence in housekeeping sanitation, safety, comfort and

aesthetics for hotel guests.

• Prepare duty rosters and supervise the discipline and conduct of

her staff.

• Ensure proper communication within the department by

conducting regular meeting with the staff.

• Recruit new employees and train them for the housekeeping

jobs.

• Counsel and motivate employees on various duties.

• Establish and maintain standard operating procedures for cleaning and
develop new procedures to increase efficiency of labor and product use.

• Search and test new techniques and products in the market.

• Maintain regular inventory and checking of furniture, linen, uniform,

equipments in the hotel.

• Evaluate employee performance for promotions and transfers.

• Approval of supply requisitions for the housekeeping and to maintain

minimum stock and cost control procedures for all materials.

• Check the reports, files, registers maintained in the department.

• Provide budget to the management and control of budgets

 2) Assistant Housekeeper/Housekeeping Manager

• Be responsible for efficient and orderly management of

cleaning, servicing and repairing of guest rooms.
• Be responsible for hotel linen and check its movement and
distribution to room attendants.
• Keep an inventory of all housekeeping supplies and check
it regularly.
• Provide front office list of ready rooms for allotment to
guests.
• Organize flower arrangements
• Arrange training of staff within the department
• Update records/ files/ registers etc.
• Compile the maids roster.
• Check the VIP and OOO rooms
3.Guest room attendant/ Room maids/ Chamber maids/GRA

• Cleans the rooms

• Change guestroom and bathroom linen.
• Make guest room beds.
• Replenish guest supplies.
• Answer guest requests promptly on the floor.
• Responsible for collecting guest laundry.
• Servicing of rooms in the evening( turndown service) and
also provide second service.
• Handover lost and found articles if any found in the room
• Replenish maids cart with supplies for the next shift
• Arrange and stock the pantry with linen and supplies.
 Staff Maid and Housekeeping Cleaner"

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker
rooms and other work areas so that health standards are met.

Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or
shampooers.

• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to
disposal areas.

• Care for children and/or elderly persons by overseeing their activities, providing
companionship, and assisting them with dressing, bathing, eating, and other needs.

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

• Purchase or order groceries and household supplies to keep kitchens stocked, and record
expenditures.

• Run errands such as taking laundry to the cleaners and buying groceries.

• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and
waxing machines.
•  Dust and polish furniture and equipment.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Polish silver accessories and metalwork such as fixtures and
fittings.
• Remove debris from driveways, garages, and swimming pool
areas.
• Replace light bulbs.
• Replenish supplies such as drinking glasses, linens, writing
supplies, and bathroom items.
• Sort clothing and other articles, load washing machines, and iron
and fold dried items.
• Sort, count, and mark clean linens, and store them in linen closets.
• Wash windows, walls, ceilings, and woodwork, waxing and
polishing as necessary.
• Assign duties to other staff and give instructions regarding work
methods and routines.
• Request repair services and wait for repair workers to arrive.
• Deliver television sets, ironing boards, baby cribs, and rollaway beds to
guests' rooms.
• Disinfect equipment and supplies, using germicides or steam-operated
sterilizers.
• Hang draperies, and dust window blinds. Move and arrange furniture,
and turn mattresses.
• Observe precautions required to protect hotel and guest property, and
report damage, theft, and found articles to supervisors.
• Plan menus, and cook and serve meals and refreshments following
employer's instructions or own methods.
• Prepare rooms for meetings, and arrange decorations, media
equipment, and furniture for social or business functions.
• Take care of pets by grooming, exercising, and/or feeding them.
• Wash dishes and clean kitchens, cooking utensils, and silverware.
• Answer telephones and doorbells.
 CLOAK ROOM ATTENDANT
• Responsible for the cleanliness of cloakroom / wash room and lobby
areas.

• Welcome all guests and receive coats, bags and other personal belongings
from them and keep it on the designated area.

• Ensuring that you are always polite and helpful towards guests and
colleagues.

• Maintain and clean all public area washrooms in the hotel.

• Each washroom to be checked on a regular interval as per the standards

set by the Executive housekeeper.

• Clean all glass doors and mirrors in public areas.

• Make regular rounds during the shift to keep the front of the hotel free
from trash.
• Make regular rounds to re stock hand tissues, toilet rolls, hand wash liquids, sanitizers
and shoe polishes.

• Make sure all toilet bowls and urinal are clean and tidy at all times.

• Polishes and cleans all furniture and fixtures on lobby, wash-rooms and other public
areas.

• Responsible to vacuum, mop and polishes all guest elevators.

• Responsible to sweep, mop, scrub, wax, and polishes cloakrooms, lobby, restaurants
and other public area.

• Responsible to clean and maintain cloakrooms / washrooms of restaurants, banquet

halls, and other public area etc.

• Responsible for upkeeping and maintaining all cleaning equipments eg: Vacuum
cleaner, Scrubbing machine, carpet shampoo machine etc.

• Responsible for maintaining a time schedule for cleaning of each areas.

• Responsible for deep cleaning or spring cleaning of designated area as per
the schedule.

• Able to use polishing and scrubbing machine and also have a good
knowledge of chemicals and polishes.

• In a large hotel tag all guest items and give a counter receipt or ticket.

• Give the guests a ticket that corresponds to the number of their

belongings.

• Store coats, bags and other personal belongings according to the ticket
number and keep them safe.

• Take care of customers belongings efficiently always.

• Return guest items and personal belongings to the guests.

• Always keep the cloakroom / wash room areas clean and tidy.
Valet/Runners:-
• “Valet service” means that they take care of guest laundry.

• They report to the linen room supervisor.

• They are responsible for collecting soiled guest laundry and delivering
fresh guest laundry.

• Responsible for picking up and delivery of in house guest laundry.

• Responsible to collect and deliver outside guest laundry / dry cleaning.

• Responsible for delivering all guest items punctually, accurately and in a

professional and courteous way.

• Collect laundry and dry cleaning bags from guest rooms and ensure that
guest name, room number and laundry pieces are listed.
• Count and verify all items collected as per 
laundry price lists / laundry sheet  signed by the guest and
note down any discrepancy or damages on the same sheet.

• Check all items for damage or stains and take appropriate

action to rectify these issues.

• Report immediately to the superiors in case any valuable

items like cash, jewellery, creidt cards etc. found in guests
cloth pockets.

• Responsible to processes the guests clothing on the correct

equipment / machines using the appropriate chemicals and
temperature.
• Once processed, neatly fold or hangs the clothing as requested by the guest on the
laundry sheet.

• Sorts employee uniforms for appropriate action like washing, dry cleaning, pressing or
send for repairing to the hotel's tailor.

• Able to processes the staff uniforms on the correct equipment using the appropriate
chemicals and temperature.

• Once processed, hangs and transports clean uniforms to Housekeeping.

• Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out.

• Responsible to feed washed linens and napkins into ironer or folder or calender machine.

• Retrieves folded linens and stacks or hangs clean linens as appropriate.

• Sorts clean towels, rugs and robes.

• Uses towel folder and manual folding for bath towels, washcloths, rugs and
robes.
• Assist in the loading and unloading of dryers and sort out washed laundry
items
• Operates and maintains folding equipment, presser and iron.
• Operates and maintains washer, dryer, dry cleaning machine etc.
• Reports any technical problems or deficiencies to Laundry manager or
maintenance team.
• Places folded product on appropriate rack.
• Reports any damage or deficiencies in the laundried items to the laundry
manager.

• Assist in inventories and attend all departmental training as informed and

scheduled by the manager.

• Assists with other responsibilities and duties in the absence of other team
members or other tasks assigned by the manager.
Thank u