LECTURE :5 & 6:ROUTINE METHODS

OF WORK AND ORDER OF WORK

 ROUTINE WORKS
• Room re-made and cleaned efficiently.
• Allotted daily service completed by 6:00 PM (Timings depend upon hotel type)  
• No items were removed from the guest room unless placed in the trash basket.
• All flooring was swept/vacuumed.
• Mirrors/pictures were free from dust and smudges.
• Lamps, bulbs, shades and switches were free from dust, hair, streaks and
fingerprints.
• All bulbs, TV, Hair Dryer, Ipad / Ipod / Mobile Docking station were functional.
• Bed tightly and neatly made. 
• Guest money, jewellery, mobile, laptops, valuables and personal items left
untouched.
• Newspapers and magazines were stacked and left in plain view.
• Guest clothing found on the bed or floor were folded and placed on bed or chair,
clothing left on furniture was folded and left in place.
• Shoes were paired and placed to the side.
• All stationery and supplies restocked to par levels.
• Laundry bag and order form were replaced and neatly presented.
• All trash cans were emptied.
• Sink, counter and mirror were wiped clean and spotless.
• Tub and shower cleaned, no debris, dust, spots, stains or hair.
• Toilet cleaned, no debris, dust, spots, stains or hair.
• Used linens were removed and replaced.
• Bathroom paper supplies restocked and Tissues re-pointed.
• Glasses washed or replaced, Coffee machine set up, cleaned and
restocked.
• All Interior windows and window sills were free of dust, hair,
streaks and fingerprints.
• Appropriate lighting was left on and TV channel reset to welcome
screen.
 WORK ORDER
• A work order is usually a task or a job for a customer, that can be
scheduled or assigned to someone.
• Such an order may be from a customer request or created internally
within the organization. Work Orders may also be created as follow ups
to Inspections or Audits. A work order may be for products or services.
A Work Order may include one or more of the following:
• Instructions
• Cost estimates
• Forms
• Date and time to execute the work order
• Information about the location and entities to execute the work order
and
• The person to whom the work order is assigned
 WORK ORDER

RNS Vacation Rental Management Software

• Work Orders and Housekeeping with RNS. Mobile ready time
saving management tools. Start, manage, close, and pay work
orders & housekeeping tasks easily. Use on the go with your
mobile device.

• The Work Order module is an extension of the RNS application

that allows you to create, process, and close work/maintenance
orders for each unit. Each work order is automatically assigned
a work-order number, attached to a unit and given a priority.
Increase your efficiency and RNS Software.
• View your Work Orders by Unit, Vendor, or Group. Enter
information such as: a description; the name of the person
taking the call; vendor given the work order to complete and
instructions for the vendor.

• You can also mark when the work order was given to the
vendor and when the work is completed.
• When the work order is ready to be closed you can charge
inventory, create an invoice, charge labor, charge an owner or
not charge at all.

• Charge your mark ups as a percentage or dollar value.