CRITICAL WORK DAY ANNOUNCEMENT

Rationale:

Schedules are created based on requirement and volume of transactions. If a Customer Service Representative (CSR) does not
adhere to this schedule, there is a gap in coverage that can significantly increase the workload of other CSRs who are adhering to
their schedules to cover for the volume. This can result in delayed transactions, dissatisfied members and/or lost revenue.

Strict adherence to work schedules allows us to meet the staffing requirements and process the customers’ requests in a timely
manner.

Coverage:

All the days covered within December 1, 2018 - December 31, 2018 shall be considered as Critical Work Days due to high business
demand.

All employees that are scheduled to work on days declared as CRITICAL WORK DAYS will hereby be subject to the conditions
enumerated in this memorandum.

Policy:

Any employee who does not report on a Critical Work Day when scheduled (regardless of the number of days), will be required to
submit a Medical Certificate or any other pertinent document/s, as the case may be, to validate the absence.

Failure to present such document/s render the absence as UNAUTHORIZED and the employee will be subject to corrective action up
to and including termination of employment. Prescriptive period in our Code of Disciplinary Actions will apply. If an employee has
incurred a previous infraction of unauthorized absence within the prescriptive period, the next higher penalty shall apply.

GROUP VI - PERFORMANCE OF DUTY 1st Offense 2nd Offense 3rd Offense 4th Offense
Unjustified refusal to work on "critical days", overtime or 1-3 4-6 7-9 Dismissal
render day off work or holiday work when, due to the Days Days Days
workload, one Is required to do so, thus causing disruption in Suspension Suspension Suspension
operations.

Moreover, leave applications will automatically be denied and all previously approved leaves are likewise automatically recalled and
cancelled, if needed, upon prior notice of at least 1 week before the start of the critical work day/s.

Effectively:
This memorandum shall take effect on the day specified unless superseded by a mandate from management.

Declared by:
______________________
Andy Lee ______________________
Operations Manager Winniefer Petingco
HR/Admin Assistant
______________________
Tammy Nuguid
Office Manager

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ACKNOWLEDGMENT:

This is to acknowledge the receipt of the Critical Work Days Memorandum. I acknowledge that this has been discussed and explained
to me by my superior. I undertake to study the provisions of the policy on my own and to abide by it in good
faith.

Name Department Signature Date

ACIBAR, ERICSON CASTILLO WIN-SUPPORT

ADANO, MAICA MANALO BANKING

AGUILAR, DANIEL CARPIO BANKING

ALDANA, ANN KRISCHALELYN PORRAS AGENT

ALIA, CARMELITO JR B. WIN-SUPPORT

ALIANSAS, KENNETH CUESTA WIN-SUPPORT

ALIBANGBANG, MICHAEL LUCENA BANKING

AMAMEO, ELAINE MIANO BANKING

AMAMIO, EDUARDO III MIANO BANKING

AMOGUIS, JEROME CAPAROSO AGENT

ARDALES, JOHN ALBERT TOLENTINO AGENT

ARROJO, SALDIE GARING AGENT

ASENJO, ANGELICA SANTOS AGENT

BACLIAAN, MARILYN DACILLO AGENT

BANGSAL, ALLAN MATRIS BANKING

BANTILLO, JONALYN GARAN BANKING

BARBERO, KENNETH PAULO Q. WIN-SUPPORT

BARRIENTOS, FEDERICO ANDRADA II AGENT

BAYBAY, ALFREDO JR. S WIN-SUPPORT

BERNARDO, LAARNI DIZON BANKING

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 BONGALA, ANNA CATHRINA GEROLAO BANKING

BRIONES, ANJEANETTE ENRIQUEZ WIN-SUPPORT

BUNGBUNGA, JANINE CRUZ AGENT

CANDELA, JENNILYN ESPERAS AGENT

CANDELA, JONATHAN ESPERAS WIN-SUPPORT

CASTILLANO, BRYAN JOSHUA PUBLICO AGENT

CASTRO, JANINE STEPHANIE SIERTE AGENT

CO, JOHN LESTER CRUZ WIN-SUPPORT

CONCEPCION, JULIUS PALMARES AGENT

CORTEZ, JEROME PAOLO LAXAMANA BANKING

DAYRIT, JERON PAUL TOLEDO AGENT

DAYRIT, MARISSA SINCHONGCO II BANKING

DAYRIT, MICHAEL JANSEN TOLEDO BANKING

DE OLAZO, CHRISTIAN PAJANUSTAN AGENT

DE PAZ, KATRINA DALMACIO BANKING

DE PAZ, MINNIE DALMACIO BANKING

DE VEGA, JERVIE BELEN BANKING

DELA CERNA, RIZZIA MAE MALLARI AGENT

DESTAJO, SHERWIN SUSANO BANKING

DIONISIO, ARMIN MIRASOL WIN-SUPPORT

DIONISIO, ARRI MIRASOL BANKING

DIONISIO, JOSHUA NOLASCO BANKING

DOMALANTA, RICHARD ROY BANKING

MANGALINDAN

DOMINGO, MELDSKY BOY TABO AGENT

ERVAS, ANA RICA LEYNES WIN-SUPPORT

ERVAS, CARMELA LEYNES WIN-SUPPORT

ESCORPISO, RG BRYAN OHWIE SANTOS BANKING

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 ESLAVA, JOVEL CANDOG AGENT

ESPERAS, MA. JELLIE MAE DIONISIO AGENT

ESTORCO, JOSHUA ALLEN PORRAS AGENT

FLORENTINO, GEROME ESPERAS BANKING

FRAGINAL, JESSICA JAEN BANKING

FUENTES, IVAN MOLINA AGENT

GAFFUD, RUSSEL JOHN GALZOTE BANKING

GUARDIANO, DIVINA JOY RABOY AGENT

HIDALGO, JEMERSON GABALES WIN-SUPPORT

IGNACIO, NICKO ALLAN WIN-SUPPORT

JOTOJOT, ELAINE LEMOSNERO BANKING

JUANEZA, EMICHEL CAMPOSANO BANKING

LADANGA, RAMIR IVAN CABUSORA BANKING

LEABRES, KLARIZ ANGELINE ARZAGA AGENT

LOPERA, DEANA BAÑARES BANKING

LOPERA, MARY JOY BAÑARES AGENT

LOPERA, NICO FUASA AGENT

LOPERA, RYAN BAÑARES WIN-SUPPORT

LUMABAO, BEN JOSEPH MARIFOSQUE AGENT

MABAGOS, RIGGS KENT ANCHETA WIN-SUPPORT

MABAN, CARL JUSTINE CORTEJO BANKING

MACAPAGAL, JOSEPHINE NEPOMUCENO BANKING

MACHICA, FRANCIS MIÑA WIN-SUPPORT

MACHICA, JUDYLYN ORBIGO BANKING

MALONZO, RAYMOND GUEVARRA WIN-SUPPORT

MARIFOSQUE, CRISTINA ANN GEROLAO BANKING

MAYUGA, MELANIE LEONA BANKING

MERCADER, MARY GRACE VILLAR BANKING

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 MONTEALEGRE, ELVIN DE JESUS WIN-SUPPORT

NICANOR, ANDREY TOMAS AGENT

OSIAS, ELVIN JOSEPH MATRIZ AGENT

PADERNA, JENNIE REBANO AGENT

PALWA, APRIL ROSE SANTIAGO BANKING

PAREÑO, RONNEL NOJADERA BANKING

PEDRO, PRINCE JOHN JUGO WIN-SUPPORT

PEREZ, RODBELLE SAAVEDRA BANKING

PETINGCO, MARK ADRIAN LAHER BANKING

RAMIREZ, JACEL GOZO WIN-SUPPORT

RAMONEL, PAUL JOHN DELA ROSA BANKING

RANES, JONALYN BALICO BANKING

REYES, NOEL BACLIG JR. AGENT

REYES, RONALDO HABULIN AGENT

ROMASANTA, MELODY DE OLAZO BANKING

SABALLERO, RAJI OBIDA AGENT

SABILLO, JADE DAGAL AGENT

SABILLO, JULIE DAGUMAN WIN-SUPPORT

SALES, LEA PAGALING BANKING

SALVADOR, ANNA ELIZABETH NORICO AGENT

SORIANO, KARLO UGTO AGENT

STA. BARBARA, EDWIN LOZADA WIN-SUPPORT

TOLITOL, JEROME REYES BANKING

TUMAMBING, DADIE KEVIN TAMING BANKING

TUYOR, ANGELICA VILLAREAL BANKING

VALEROSO, JEREMIAH RIGOR BANKING

VERGARA, ALVIN ROSALES BANKING

VILLANUEVA, KATHLYN ROSE MANUNGAS BANKING

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 ZARZA, GERARD SUSANO BANKING

Received by:

_____________________________
Printed Name and Signature

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