PRASA - DMP - EA - Requirements - v2.0 Release 2 PDF

Enterprise Architecture prasa_dmp_ea_requirements_v2.
0 release 2
ENTERPRISE ARCHITECTURE
DEPOT MODERNISATION PROJECT
(DMP) REQUIREMENTS
SPECIFICATION V2.0
I KHAN
July 2015
Confidential Page 1 of 77
Enterprise Architecture prasa_dmp_ea_requirements_v2.0 release 2
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Initials and Surname Role Signature Date
1 Table of Contents
Document acceptance ...................................................................................... 2
3 Executive Summary ....................................................................................... 8
4 Project Goal .................................................................................................. 9
5 Business need ............................................................................................... 9
6 Project Overview ......................................................................................... 10
7 Depot Target Architecture Model ................................................................... 12
8 Depot Business Capabilities .......................................................................... 13
8.1 Capability Group: Security Management ..................................................... 13
8.1.1 Corporate Security Management ......................................................... 13
8.1.2 Access Management .......................................................................... 13
8.1.3 Alarm Management ........................................................................... 14
8.1.4 Detection Management ...................................................................... 14
8.1.5 Emergency Management .................................................................... 14
8.1.6 Security Information Management ...................................................... 15
8.1.7 CCTV Analytics/Surveillance Management ............................................ 15
8.2 Capability Group: Engineering Management ................................................ 15
8.2.1 Preventative and Corrective Maintenance ............................................. 15
8.2.2 Maintenance Scheduling .................................................................... 15
8.2.3 Resource Allocation ........................................................................... 16
8.2.4 Rolling Stock Fleet Operation Planning ................................................. 16
8.2.5 Integrated Service Planning and Scheduling ......................................... 16
8.3 Capability Group: Operations Management ................................................. 17
8.3.1 Operations Visibility and Monitoring..................................................... 17
8.3.2 Quality Management ......................................................................... 17
8.3.3 Timetable Planning............................................................................ 17
8.3.4 Operational Safety (HSE) Management ................................................ 17
8.3.5 Occupations Management .................................................................. 17
8.3.6 Train Set ......................................................................................... 17
8.3.7 Interlocking/ Movement Control .......................................................... 17
8.3.8 SCADA (Network) Management .......................................................... 18
8.3.9 Track & Trace (Telemetry/ GPS) ......................................................... 18
8.3.10 Geo Localisation (GIS) ....................................................................... 18
8.3.11 Incident Management ........................................................................ 18
8.3.12 Service Coordination Management ...................................................... 18
8.3.13 Exceptions Management .................................................................... 19
8.3.14 Fleet (Bus & Train) Operations ............................................................ 19
8.3.15 Yard & Depot Operations Management ................................................ 19
8.3.16 Service Review and Reporting ............................................................ 19
8.3.17 Train Identification and Tracking ......................................................... 20
8.3.18 Dispatch (Signalling) Management ...................................................... 20

8.4 Capability Group: Maintenance Management ............................................... 20
8.4.1 Occupation Execution Management ..................................................... 20
8.4.2 Fixed Asset (Infrastructure) Management ............................................ 20
8.4.3 Mobile Asset (Rolling Stock & Fleet) Management ................................. 20
8.4.4 Linear Asset Management .................................................................. 21
8.4.5 Real Estate Asset Management ........................................................... 21
8.4.6 Energy Management ......................................................................... 21
8.4.7 Telecoms Management ...................................................................... 21
8.4.8 Configuration Management ................................................................ 21
8.4.9 Equipment Management .................................................................... 21
8.4.10 Materials Management ....................................................................... 21
8.4.11 Maintenance Operations Management ................................................. 22
8.4.12 Maintenance Engineering Support ....................................................... 22
8.4.13 Maintenance Information Management ................................................ 22
8.5 Capability Group: Information Management ................................................ 22
8.5.1 Train Arrival and Departure Times....................................................... 22
8.5.2 Train Position ................................................................................... 22
8.5.3 Depot Information Management ......................................................... 22
8.5.4 Depot Information Display ................................................................. 22
8.5.5 Track Layout .................................................................................... 22
8.6 Capability Group: Operations Support Management ..................................... 23
8.6.1 Finance & Accounting Management ..................................................... 23
8.6.2 Human Capital Management ............................................................... 23
8.6.3 ICT & Data Management .................................................................... 23
8.6.4 Strategic Asset Development .............................................................. 23
8.6.5 Stakeholder Management .................................................................. 23
8.6.6 Strategic Network Planning ................................................................ 23
8.6.7 Knowledge & Training Management ..................................................... 24
8.6.8 Document Management ..................................................................... 24
8.6.9 Project Management ......................................................................... 24
9 Application/Technology Requirements Per Capability Group .............................. 24
9.1.1 Corporate Security Management ......................................................... 24
9.1.2 CCTV Analytics and Depot Surveillance ................................................ 24
9.1.3 Access Management .......................................................................... 25
9.1.4 Alarm Management ........................................................................... 25
9.1.5 Emergency Management .................................................................... 25
9.2 Capability Group: Engineering Management ................................................ 25
9.2.1 Preventative and Corrective Maintenance and Planning .......................... 25
9.2.2 Maintenance Scheduling .................................................................... 25
9.2.3 Resource Allocation ........................................................................... 25
9.2.4 Rolling Stock Fleet Operations Planning ............................................... 25

9.2.5 Operations Management .................................................................... 25
9.2.6 Yard and Depot Operations ................................................................ 25
9.2.7 Incident Management ........................................................................ 26
9.2.8 Operational Safety Management ......................................................... 26
9.2.9 Service Coordination Management ...................................................... 26
9.2.10 Timetable Management ..................................................................... 26
9.2.11 Fleet Operations Management ............................................................ 26
9.2.12 Quality Management ......................................................................... 26
9.2.13 Occupations Management .................................................................. 26
9.2.14 Train Set ......................................................................................... 26
9.2.15 6 Train Identification and Tracking ...................................................... 26
9.2.16 Interlocking and Movement Control ..................................................... 26
9.2.17 SCADA Network Management ............................................................. 27
9.2.18 Operations visibility and monitoring .................................................... 27
9.2.19 Exception Management ...................................................................... 27
9.2.20 Service Review and Reporting ............................................................ 27
9.3 Capability Group: Maintenance Management ............................................... 27
9.3.1 Maintenance Operations Management ................................................. 27
9.3.2 Materials Management ....................................................................... 27
9.3.3 Mobile Asset Management .................................................................. 27
9.3.4 Maintenance Support......................................................................... 27
9.3.5 Configuration Management ................................................................ 28
9.3.6 Fixed Asset (Infrastructure) Maintenance ............................................. 28
9.3.7 Linear Asset Maintenance................................................................... 28
9.3.8 Maintenance Information Management ................................................ 28
9.3.9 Equipment Management .................................................................... 28
9.3.10 Occupations Execution Management .................................................... 28
9.4 Capability Group: Information Management ................................................ 28
9.4.1 Train Arrival and Departure Times....................................................... 28
9.4.2 Train Position ................................................................................... 28
9.4.3 Depot Information Management ......................................................... 28
9.4.4 Depot Information Display ................................................................. 28
9.4.5 Track Layout .................................................................................... 29
9.5 Capability group: Operations Support Management ..................................... 29
9.5.1 Finance, Cost and Accounting Management .......................................... 29
9.5.2 Human Capital Management ............................................................... 29
9.5.3 Telecoms ICT Management ................................................................ 29
9.5.4 Knowledge and Training Management .................................................. 29
9.5.5 Document Management ..................................................................... 29
9.5.6 Project Management ......................................................................... 29
9.5.7 Stakeholder Management .................................................................. 29
9.5.8 Strategic Network Planning ................................................................ 29
9.5.9 Strategic Asset Development .............................................................. 29

9.6.1 Physical Security Information Management (PSIM) system ..................... 30
9.6.2 Public Address system ....................................................................... 30
9.6.3 Depot Surveillance ............................................................................ 31
9.6.4 Depot Access Control and Intrusion detection ....................................... 32
9.6.5 Environmental Monitoring system ....................................................... 35
9.6.5.1 Building Perimeter Detection System .................................................................................... 35
9.6.5.2 Fire Alarm System (FAS) ......................................................................................................... 35
9.7 Capability Group: Operations Support Management ..................................... 37
9.7.1 Telecommunications and ICT Management ........................................... 37
9.7.1.1 Server Room ........................................................................................................................... 38
9.7.1.2 Network ................................................................................................................................. 40
9.7.1.3 Storage ................................................................................................................................... 48
9.7.1.4 End User Computing .............................................................................................................. 49
9.7.1.5 ICT Service Dashboard ........................................................................................................... 50
9.7.1.6 Servers ................................................................................................................................... 51
Annexure - A : Terms and Abbreviations ...................................................................... 53
Annexure - B : PRASA Enterprise Business Capability Definitions ........................................... 55
Annexure - C : PRASA DMP-relevant Application Definitions ................................................ 66
Annexure - D : PRASA Technology Architecture Reference Model Definitions ............................. 69
Annexure - E : PRASA Enterprise Data Definitions ............................................................ 71
2 Table of Figures
Figure 1: Depot Modernization Project Overview ..................................................... 10
Figure 2: Depot Target Business Capability Model ................................................... 12
Figure 3: Modular Network Design (Core) ............................................................... 41
Figure 4: Depot Server Room Network Design ........................................................ 42
Figure 5: Depot Network Design (Distribution and Access Layers) ............................. 44
Figure 6: Depot Dedicated Wi-Fi Access Points ........................................................ 47
Figure 7: Critical Availability - Scenario .................................................................. 52
Figure 8: Essential Availability - Scenario ............................................................... 52
3 Executive Summary
PRASA has embarked on a multi-billion rolling stock renewal project. The new trains
require modern infrastructure and systems. In readiness, PRASA has approved an
initiative to renew and modernise depots. Some depot projects necessitate demolishing
and reconstruction.
The upgrade will be performed at Braamfontein, Wolmerton, Salt River, Durban Staging
Yard, and Springfield Depots. As a result, a number of technological changes will be
introduced to support, amongst others, the new rolling stock programme and
information technology infrastructure e.g. networks, WIFI, on-board systems etc. Since
multiple initiatives are being executed concurrently, the enterprise project initiatives
impacting DMP are key for integration architectures to support future DMP projects.
The aim of Enterprise Architecture Depot Modernisation Project (EA DMP) is to develop
the standards framework, identify PRASA-wide initiatives, baseline architectures, target
architectures, gap analysis, and a roadmap. It will promote alignment to future
architectures, standardisation, and reuse of existing systems. Thus the objective of the
EA DMP is to support and ensure that an organisation’s goals and objectives in terms of
business capability, application, data and integration service provisioning as well as
technology infrastructure support are addressed in a holistic way, in line with enterprise
project initiatives and standards.
This document is the final EA DMP project deliverable as follow-up to the Reference
Architecture which introduced enterprise architecture standards, frameworks and project
initiatives that outlined the integration requirements and standards implications of these
initiatives for the DMP and served as foundation for the Baseline and Target DMP
Enterprise Architectures, gap analysis and road map.
The purpose of this deliverable, the Enterprise Architecture Depot Modernisation Project
(DMP) Requirements Specification, is to provide a requirements specification from the EA
work done for the Braamfontein, Wolmerton, Salt River, Springfield and the Durban
Staging Yard Depots, according to the Business, Data, Application, Integration and
Technology Architecture domains.
prasa_dmp_ea_requirements_v2.0 release 2
4 Project Goal
The goal of enterprise architecture is to create a unified ICT environment (standardised
hardware and software systems) across all of PRASA’s business units, with tight links to
the business side of the organisation and its strategy. More specifically, the goals are to
promote alignment, standardisation, reuse of existing IT assets, and the sharing of
common methods for project management and solution deployment across the
organisation. The end result is that the enterprise architecture will make IT cost
effective, more strategic, and more responsive.
This project seeks to deliver enterprise architecture design in the Depot Modernisation
Project proposed by PRASA, to ensure alignment of the DMP project teams as well as
with other project initiatives. The project will gather and analyse information on design
and requirements of the current DMP architecture, document the target enterprise
architecture, and provide the roadmap to transition the DMP project to the envisioned
end state.
5 Business need
The EA team will provide support to the Depot Modernisation Project, by validating the
DMP conceptual design and guiding the detail design in the light of broader PRASA ICT
principles, standards and enterprise wide project initiatives.
The EA Project will provide guidance to the overall DMP project, by consolidating
business and enterprise integration requirements end-to-end in line with PRASA’s
envisioned Business, Data, Application, Integration, Technology architecture and ongoing
enterprise project initiatives.
The purpose of this document is to formulate requirements as identified during the

architecture work for DMP and from the conceptual design documentation published by
1
Siyaya DB Consulting Engineers.
The business requirement for the EA Project stems out of the need for the following:
Business Need Description
PRASA’s business goals The EA DMP will support and ensure that PRASA’s goals and
and objectives objectives in terms of business capability and process
alignment; application, data and integration service
provisioning; as well as technology infrastructure support
are addressed in a holistic way.
PRASA Enterprise This project must be aligned within the greater context to
architecture definition, ensure that optimal value is delivered to PRASA. To ensure
establishment and consistent designs across DMP delivery projects that
1
Depot Modernisation Project Conceptual Design document 30 March 2014 version 2 –
Siyaya DB Consulting Engineers
alignment complies with PRASA enterprise standards, principles,

project initiatives, and industry best practices.
Other project Understanding of the PRASA Enterprise project

dependencies requirements will assist the DMP development team in
highlighting risks, and ensuring alignment between projects
and to prevent duplication of effort. The below diagram
depicts ongoing PRASA enterprise project initiatives and
their integration dependencies.
Enterprise integration EA design will enable the technology involved and allow for
and data sharing effective communication between business units and their
underlying applications. Such that the information required
by users’ needs to be made available at the point of need.
Therefore it is necessary to understand the key shared
processes, data and system integration elements.
Table 1: DMP EA Business Need
6 Project Overview
The scope includes the following Depots upgrades:
 Gauteng South - Braamfontein Depot

 Gauteng North - Wolmerton Depot
 Western Cape - Salt river Depot
 eThekwini - Durban Staging Yard
 eThekwini - Springfield Depot
Figure 1: Depot Modernization Project Overview
The project has three phases producing four deliverables:
# Project Phase Success Criteria
1. Reference Framework Document the framework that serve as a reference:
To analyse the business requirements and validate the DMP

conceptual and detail project designs.
To organise the business requirements, incorporate the

integration requirements of enterprise project initiatives and
suggest enterprise architecture standards, architecture
reference frameworks and a conceptual integration design of
relevance to the DMP Project;
To serve as basis for the Baseline and Target DMP Enterprise

Architectures.
2. Baseline Architecture Document the Baseline and Target DMP Enterprise

Definition and Target Architectures, according to all architecture domains:
Architecture Blueprint
To deliver the Baseline and Target DMP Business, Data,
Application, Integration and Technology Architectures
3. Roadmap The Roadmap document, indicating among other:
Gap and improvement opportunities or project initiatives;
Project initiative dependencies, milestones, and timelines.
Table 2: Depot EA Project Phase
7 Depot Target Architecture Model

The business capabilities envisaged for a Depot is presented in the following diagram.
SECURITY MANAGEMENT
CORPORATE SECURITY CCTV ANALYTICS/
ACCESS ALARM DETECTION EMERGENCY
SECURITY INFORMATION DEPOT
MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT
MANAGEMENT MANAGEMENT SURVEILLANCE
ENGINEERING INFORMATION
OPERATIONS MANAGEMENT MAINTENANCE MANAGEMENT
MANAGEMENT MANAGEMENT
Preventative and
OPERATIONS SERVICE INTERLOCKING/ MAINTENANCE MAINTENANCE MAINTENANCE TRAIN ARRIVAL &
Corrective INCIDENT
VISIBILITY & COORDINATION MOVEMENT OPERATIONS INFORMATION ENGINEERING DEPARTURE
MAINTAINANCE MANAGEMENT
MONITORING MANAGEMENT CONTROL MANAGEMENT MANAGEMENT SUPPORT TIMES
PLANNING
FLEET OPERATIONAL SCADA
MAINTAINANCE EXCEPTION MATERIALS EQUIPMENT CONFIGURATION
OPERATIONS SAFETY (HSE) (NETWORK) TRAIN POSITION
SCHEDULING MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT
MANAGEMENT MANAGEMENT MANAGEMENT
OCCUPATIONS DEPOT
RESOURCE YARD & DEPOT QUALITY OCCUPATIONS & TIMETABLE
EXECUTION INFORMATION
ALLOCATION OPERATIONS MANAGEMENT MANAGEMENT MANAGEMENT
MANAGEMENT MANAGEMENT
Rolling Stock
TRAIN FIXED ASSET DEPOT
FLEET SERVICE REVIEW MOBILE ASSET LINEAR ASSET
IDENTIFICATION TRAIN SET (INFRASTRUCTURE) INFORMATION
OPERATIONS & REPORTING MANAGEMENT MANAGEMENT
& TRACKING MANAGEMENT DISPLAY
PLANNING
INTEGRATED
DISPATCH GEO TRACK & TRACE REAL ESTATE
SERVICE ENERGY TELECOMS
(SIGNALLING) LOCALISATION (TELEMETRY/ ASSET TRACK LAYOUT
PLANNING & MANAGEMENT MANAGEMENT
MANAGEMENT (GIS) GPS) MANAGEMENT
SCHEDULING
OPERATIONS SUPPORT MANAGEMENT

FINANCE, COST & KNOWLEDGE & STRATEGIC
ICT & DATA HUMAN CAPITAL DOCUMENT STAKEHOLDER STRATEGIC ASSET PROJECT
ACCOUNTING TRAINING NETWORK
MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT DEVELOPMENT MANAGEMENT
MANAGEMENT MANAGEMENT PLANNING
DMP Target DMP Inherent DMP Interface

Colour Label Capability Capability
Capability
Figure 2: Depot Target Business Capability Model
8 Depot Business Capabilities

The business capabilities that are envisaged for a Depot in future (as depicted on the
previous page) are defined as follows. The Security Management group of business
capabilities is given by the following:
8.1 Capability Group: Security Management
8.1.1 Corporate Security Management

This capability defines and manages the process of identifying and logging operations
security alarms, events, indicators, incidents and other critical information that pose risk
and vulnerability to the transportation operations of the organisation and subsequently
analysing the operations security events and appropriate response actions.
 Access control system

 Biometrics
 Intrusion detection system
 CCTV system
 VoIP intercom system
 Guard patrol system
 Asset tracking system
 Passenger information system
 Fire detection system
 Evacuation system
 Alarm input devices
 Communication devices
8.1.2 Access Management

This capability defines and manages the process of putting access management solutions
in place to manage security access control, and related events, indicators, incidents and
other critical information that pose risk and vulnerability to the depot operations of
PRASA.
 Issue visitors cards/Biometric enrolment

 Allow manager to configure the system as required
 Log all transaction data
 Multi-level security with passwords
 Graphic display of the alarm points
 Continuous display card transactions
 Card tracking
 Programming of access control system
 Provide reports by time and date of card reader transactions and alarms
 Programme visitors cards
 Door monitoring
 Graphic display of door positions
8.1.3 Alarm Management

This capability defines and manages the process of putting alarm systems in place to
identify and log operations security alarms, events, indicators, incidents and other
critical information that pose risk and vulnerability to the depot operations of PRASA.
 Intrusion detection monitoring

 Door alarms
 Intruder alarm device monitoring
 Audible and visual alarms
8.1.4 Detection Management

This capability defines and manages the process of putting detection management
solutions in place to identify and log operations security alarms, events, indicators,
incidents and other critical information that pose risk and vulnerability to the depot
operations of PRASA.
 Visual display of alarm and fault conditions

 Log all alarm, condition and fault data
 Audible triggering of selected sirens
 Alarm notification to various other entities, control rooms, systems and sub-
systems
 Electronic notification (email or SMS) to supervisors or managers
 Door Contacts
 Motion Detectors (PIRs)
 Dual Technology Detectors
 Glass Break Detectors
 Panic / Attack Buttons
 Perimeter and Fence Detectors
 Active IR Detectors
 Seismic Detectors
8.1.5 Emergency Management

This capability defines and manages the process of handling emergencies identified and
logged by means of operations security alarms, events, indicators, incidents and other
critical information of risk and vulnerability to the depot operations of PRASA.
 Signal Heating, Ventilation & Air Conditioning Systems (HVAC)

 Home elevators/lifts
 Activate the audible alarms (sounders and evacuation system)
 Raise local visual and audible alarms at the main fire panel
 Display conditions on Graphics User Interface Computer if included in
system
 Interface with access control system for the release of Fire Escape Doors
 Signal Fire department via Radio link/Telephone
 Manual activation of alarm (sounders) and signals to the HVAC and lift
systems shall be possible from the main fire panel. This manual activation for
the HVAC and lift/s shall be possible via key switches next to the main fire
panel.
 The air conditioning units shall be shut down via an addressable line relay
when a fire is detected.

 Standby generator/s shall be monitored by the fire panel. The Standby
Generator Contractor will provide potential free contacts in the control
panel/s on the generator set/s.
 In the case of a fire the audio evacuation alarms must be activated (Pre-recorded
announcements).
 Break glass Units (Manual Call points) shall be fitted in paraplegic toilets
 The Contractor shall allow for power supplies for all the field devices that
require a separate power supply.
 Base sounders shall be installed in the basement for evacuation purposes.
8.1.6 Security Information Management

A Security Information Management system captures operations security alarms, events,
indicators, incidents, video surveillance and other depot security information.
8.1.7 CCTV Analytics/Surveillance Management

Video analytics can transform standard CCTV systems into intelligent and effective depot
surveillance, detection and alert systems.
 Visual display of selected camera images live and recorded

 Password authorisation
 Log all visual display data
 Set activity and video motion detection on cameras
 Be able to retrieve history
8.2 Capability Group: Engineering Management
8.2.1 Preventative and Corrective Maintenance

This capability refers to the planning of preventative and corrective maintenance of
infrastructure or fleet.
 Management of the preventive maintenance of multiple train units and cars;

 Management of the corrective maintenance;
 Management of the repair works;
 Management of the cleaning tasks;
 Identify rolling stock assets status;
 Report on critical repairs;
 Show works prioritisation;
 Plan and generate work orders;
8.2.2 Maintenance Scheduling

This capability refers to the allocation of fleet and infrastructure to the maintenance
schedule.
 Report on critical repairs;

 Show works prioritisation;
 Plan and generate work orders;
 Maintain records of works done in the depot and supply analysis tools;
 Acquisition of operating data to indicate work performed on trains;
 Maintain records of works done to each train and supply analysis tools and
receive job requests, plans.
 Document written communication between all persons involved in the
maintenance process;
 Support personnel management;
 Interface with spare parts and store room management application, showing
availability of spare parts needed and their position in the store room;
 Interface to the interlocking system to acquire train numbers, timetables and
track occupation.
8.2.3 Resource Allocation

Assign Resources (Infrastructure / Fleet / People / Financial) to the Integrated Service
Schedule (Revised Timetable) Functions of Train and Bus Operations.
 Consider Resource Availability

 Consider Resource Cost
 Allocate Resources
 Produce Bus and Train Fleet Schedule
 Produce Staff Roster/Shift Journal
 Publish Revised Timetable (Passenger Info)
8.2.4 Rolling Stock Fleet Operation Planning

Consider train operational plan of rolling stock in maintenance planning and scheduling
of such rolling stock.
 Manage roaster (train crew)

 Manage time blocking
 Manage train sheets and train line-up (train junction and train separation)
 Perform traffic simulation
 Reporting for decision support
 Storage electronic train dispatch records
 Generate reports for planning
8.2.5 Integrated Service Planning and Scheduling

Perform integrated service planning by:
 Managing operational stakeholder communication

 Considering baseline capacity and timetables
 Perform service modelling (re-design)
 Manage risks from resulting from service modelling and timetable planning
decisions
 Perform dynamic transport planning
 Produced integrated service plan
Perform integrated scheduling (revised timetable) by:
 Considering un/planned occupations

 Considering un/planned maintenance
 Considering resource availability
 Rotating of resources
 Considering exceptions/variances and

 Produce an integrated schedule.
8.3 Capability Group: Operations Management
8.3.1 Operations Visibility and Monitoring

The capability to monitor the train/bus movement within a depot/yard in a visual mode
in order to execute maintenance activities.
 Monitor Bus and Train Trip Journal

 Monitor Bus and Train Fuel/Energy
 Monitor Bus and Train Schedule Compliance
 Monitor Bus and Train Services Utilization
 Monitor Bus and Train Condition
8.3.2 Quality Management

This capability defines and manages the implementation of technologies, standards,
regulations, codes of practice and employee skills, to achieve quality of service.
8.3.3 Timetable Planning

This capability defines and manages the solution of a bus and train baseline timetable
schedule that shows when a bus and train will depart and arrive in specific locations.
 Consider Demand and Capacity

 Capture Calendar Event
 Input Timetables from External Operators
 Design Baseline Timetable
 Simulate and Optimize Baseline Timetable
 Approve and Publish Baseline Timetable
8.3.4 Operational Safety (HSE) Management

This capability defines and manages the implementation of technologies, standards,
regulations, codes of practice and employee skills, to achieve excellence in health, safety
and environment (HSE) performance by creating and maintaining a culture of zero harm.
8.3.5 Occupations Management

Capability to coordinate any infrastructure, specifically linear asset maintenance or repair
activities.
8.3.6 Train Set

The process of train/bus compilations based on the service design (locomotive type,
number of sleeper coaches, dinning couches, luggage vans, etc.)
8.3.7 Interlocking/ Movement Control

Validate, inventory and document yard inventory through:
 Manage shunter operations

 Define shunting guidelines
 Plan shunter and railcar movements
 1Coordinate movements.
8.3.8 SCADA (Network) Management

SCADA (supervisory control and data acquisition) is a system operating with coded
signals over communication channels so as to provide control of remote equipment.
Monitoring asset performance for assets including the following:

1. Trains
2. Signals
3. Points
4. Power supply
5. Stations.
8.3.9 Track & Trace (Telemetry/ GPS)

This capability defines and manages the solution to log/record, encode/decode, tag and
report on telemetry data transmitted to receiving equipment for monitoring to determine
and influence the service planning, scheduling, execution and monitoring process.
 Data feeds from vehicles.

 Data classification and categorisation that denote the severity of events reported.
 Transmission/interface exposure for use by other systems and the PRASA ESB.
8.3.10 Geo Localisation (GIS)

The capability to uniquely identify the geo-referenced position of a bus/train/coach at
any given point in time.
 Physical grouping by geography (areas, regions, suburbs).

 Mapping of linear assets to GIS (coordinates, gradients, etc.).
 Geometric and geographic representation.
 Linkages to physical infrastructure.
8.3.11 Incident Management

This capability defines and manages the solution of an Incident Management systems to
record / analyse, respond to and report on both unexpected incidents and planned
events so that the impact to the public transportation network, service reliability and
passenger safety or security is minimized and to determine and influence the service
planning, scheduling and execution process.
 Record and Analyse Incidents

 Respond to Incidents
 Report on Incidents
8.3.12 Service Coordination Management

Perform service coordination through:
 Ensuring service readiness
 Coordination of infrastructure occupations

 Intermodal transport arrangements
 Implementation of contingency plans
 Amend service according to exceptions
 Generation of passenger information feeds.
8.3.13 Exceptions Management

This capability defines and manages the solution to identify, record / analyse, respond to
and report on service exception events (pertaining to operations and the network),
variations and special requirements so that the impact to the public transportation
network, service reliability and passenger safety or security is minimized and to
determine and influence the service planning, scheduling and execution process.
 Identify Exceptions
 Record and Analyse Exceptions
 Monitor and Report Exceptions
 Amend/Deviate Service
8.3.14 Fleet (Bus & Train) Operations

This capability defines and manages the solution of managing general bus and train
operations, including fleet crew duty (assume duty, task observation, substance abuse
testing); the maintaining of a log trip journal; the receiving of traffic control
instructions; and the overall managing of safety and security.
 Log Trip Journal Entries

 Receive Traffic Control Instruction
 Assume Crew Duty
 Perform Task Observation
 Test Substance Abuse
 Manage Safety and Security
 Perform Set Composition
8.3.15 Yard & Depot Operations Management

Perform yard and depot operations by:
 Ensuring fleet readiness

 Performing and managing movement
 Assuming crew duty
 Performing task observation
 Testing substance abuse
 Managing safety and security
 Performing set composition.
8.3.16 Service Review and Reporting

This capability defines and manages the solution of service performance review,
measurement and reporting of how well a bus or train service was executed and will
render service feedback and reporting to determine and influence service scheduling,
journal planning and service execution.
 Service Review Performance
 Analyse and Review Performance

 Report Service Performance
 Render Service Feedback
8.3.17 Train Identification and Tracking

Unique identification of train sets and coaches and tracking via technology such as RFID
and tagging
 Inform graphically about state of the depot protection system;

 Manage the depot protection system;
 Inform about the train tracking and identification (c-track)
8.3.18 Dispatch (Signalling) Management

This capability defines and manages the solution of a Railway signalling system used to
safely direct railway traffic in order to prevent trains from colliding, which will determine
and influence the service planning and scheduling process.
 Inform graphically about state of the depot protection system;

 Manage the depot protection system;
 Inform about the train tracking and identification (c-track)
 Manage roaster (train crew)
 Manage time blocking
 Manage train sheets and train line-up (train junction and train separation)
 Perform traffic simulation
 Reporting for decision support
 Storage electronic train dispatch records
 Generate reports for planning
 Automatic train control system
8.4 Capability Group: Maintenance Management
8.4.1 Occupation Execution Management

The capability to perform infrastructure maintenance within an occupation raised for
such infrastructure.
8.4.2 Fixed Asset (Infrastructure) Management

This capability serves as a collective term for the track, signals, stations, other buildings,
electric wires, perway and signalling infrastructure, etc., necessary to operate a railway
8.4.3 Mobile Asset (Rolling Stock & Fleet) Management

This capability defines and manages the Rolling Stock originally referred to the vehicles
that move on a railway. It has since expanded to include the wheeled vehicles used by
businesses on roadways. It usually includes both powered and unpowered vehicles, for
example locomotives, railroad cars, coaches, wagons, maintenance vehicles, etc.
Mobile Assets also include Bus Fleet which includes commercial motor vehicles such as
cars, aircraft (planes, helicopters etc.), ships, vans and trucks, as well as rail cars.
8.4.4 Linear Asset Management

This capability defines and manages the Linear Assets (sometimes called Continuous
Assets). Linear Assets often connect with each other and are often part of a network that
moves fixed Assets. I.e. rail lines for trains, water pipes for water and roadways for cars.
8.4.5 Real Estate Asset Management

Real estate is "property consisting of land and the buildings on it, along with its natural
resources such as crops, minerals, or water; immovable property of this nature; an
interest vested in this; (also) an item of real property; (more generally) buildings or
housing in general. Also: the business of real estate; the profession of buying, selling, or
renting land, buildings or housing."
8.4.6 Energy Management

This capability defines and manages the Power derived from the utilization of physical or
chemical resources to work machines e.g. locomotives
8.4.7 Telecoms Management

This capability defines and manages the components of a telecommunications systems
(transmitter, transmission channel, and receiver) as wells as electrical and
electromagnetic technologies, such as telegraph, telephone, and tele printer, networks,
radio, microwave transmission, fibre optics, cabling and communications satellites.
8.4.8 Configuration Management

This capability defines and manages the configuration, the life cycle management and
the renewal of assets as part of the scheduled and preventative maintenance process.
8.4.9 Equipment Management

This capability defines and manages the engineering equipment and tools used in the
engineering support, design and analysis process of maintenance operations
management.
8.4.10 Materials Management

This capability defines and manages consumable assets used in the engineering support,
design and analysis process of maintenance operations management.
 Manage the depot maintenance material workflow;

 Manage the warehouse storing workflow;
 Manage the material order and delivery workflow;
 Plan material location, status, quantity reporting;
 Administrate the material location and quantity planning;
 Automatic assignment of materials to train work-packages;
 User configurable automatic and manual status reports;
 Automatic material schedule, depending on train maintenance timetables;
 Automatic data exchange with the billing and accounting application;
 Automatic data exchange with automated materials store machines;
 Automatic data exchange with materials store;
 Flexible material numbering system;
 Manage and save the information of main spare parts, including information
 about repair works and cars where it was set under operation.
8.4.11 Maintenance Operations Management

This capability defines and manages the Planning, Scheduling, Service Execution and the
Management Reporting involved in the daily process of shaping and configuring
maintenance-related business processes, systems and equipment, to make them fit for
the daily operation.
8.4.12 Maintenance Engineering Support

This capability defines and manages the engineering support activities and the
engineering equipment, tools and consumable assets used in the maintenance of
intermodal transport assets.
8.4.13 Maintenance Information Management

Capability to manage and report on any maintenance related information.
8.5 Capability Group: Information Management
8.5.1 Train Arrival and Departure Times

Lookup the baseline timetable and service schedule for departure and arrival times for
Trains / Buses
8.5.2 Train Position

The geo-referenced position of a train at any given point in time.
8.5.3 Depot Information Management

Manage the gathering and communication of depot maintenance, security, operations
and control information as well as the linking to and integration of passenger information
8.5.4 Depot Information Display

Manage real-time depot information display about arrival and departure times and
predictions, as well as information about the nature and causes of disruptions, including
notifications regarding speed, weather, timetable/ schedule updates, events, traffic,
exceptions or other variances
 Display the track layout and train position of the mainline (show information
from the main line OCC);
 Display information about arrival, estimated time, and maintenance info of a
train;
 The system shall include weather, safety info and adverts.
8.5.5 Track Layout

The physical design information, plan, and drawing relating to the layout of a depot's
train tracks
8.6 Capability Group: Operations Support Management
8.6.1 Finance & Accounting Management

 This capability defines and manages the Finance & Accounting Management for
the financial resource availability from the Financial Budget and External and
Internal Reporting such as cost centre, cash flow and revenue reporting.
8.6.2 Human Capital Management

This capability defines and manages the Human Capital Management for the human
resource availability and the staff profile of job duties as well as the expected experience
and skills needed from a staff member for a particular position or work item allocation.
8.6.3 ICT & Data Management

This capability defines and manages the Information Technology Management tools for
intermodal transport operations. Tools include IT Service Desk and Infrastructure
Management systems, for example: Network, Security, and Platform solutions.
 Architecture Repository and Governance system required;

 IT Portfolio and Project Management system required;
 IT Service and Infrastructure Management systems to be assessed separately in
Infrastructure Assessment.
8.6.4 Strategic Asset Development

This capability enables a solid, standards-based foundation for managing and developing
physical assets. SAP Enterprise Asset Management (EAM) software can help you increase
operational efficiencies, improve asset usage, reduce costs, and better manages capital
expenditures throughout the asset lifecycle.
The following benefits will be achieved:
 Faster, more accurate asset reporting and analytics – for savvier decision
making;
 Heightened visibility into asset performance, risk, and capital expenditures;
 Improved asset utilization with centralized monitoring and control; and
 Superior asset performance, efficiency, and reliability with minimized disruptions
8.6.5 Stakeholder Management

This capability defines and manages the solution of incorporating the requirements and
expectations of the internal and external stakeholders of PRASA's operations across all
its business units.
8.6.6 Strategic Network Planning

This capability defines and manages the solution of Transport Network Planning, which
involves the evaluation, assessment, design and siting of public transport facilities
(generally streets and highways with bus lanes and public transport railway lines).
Network planning involves a process of close integration:
 integration within and between different modes of transport;

 integration with the environment;
 integration with land use planning;
 integration with policies for education, health and wealth creation.
The following key roles must be performed by transport network planners:
 take account of the social, economic and environmental context of their work;
 understand legal, regulatory policy, resource framework within which they work;
 understand and create transport policies, strategies and plans that contribute to
meeting social, economic and environmental needs;
 design the necessary transport projects, systems and services; understand the
commercial aspects of operating transport systems and services;
 know about and apply the relevant tools and techniques; must be competent in
all aspects of management, in particular communications, personal skills and
project management.
8.6.7 Knowledge & Training Management

This capability defines and manages the process of capturing, developing, sharing, and
effectively using organisational knowledge. It refers to a multi-disciplined approach to
achieving organisational objectives by making the best use of knowledge.
8.6.8 Document Management

The use of a computer system and software to store, manage and track electronic
documents and electronic images of paper based information captured through the use
of a document scanner.
8.6.9 Project Management

Project management is the process and activity of planning, organizing, motivating, and
controlling resources, procedures and protocols to achieve specific goals in scientific or
daily problems
9 Application/Technology Requirements Per Capability

Group
The following sections describe application requirements for each business capability per
Depot business capability grouping.
9.1.1 Corporate Security Management

A full scoping of a new business application/solution needs to be done based on the
business capability’s functional requirements that will be elicited from the identified
gaps.
9.1.2 CCTV Analytics and Depot Surveillance

gaps.
9.1.3 Access Management

gaps.
9.1.4 Alarm Management

gaps.
9.1.5 Emergency Management

gaps.
9.2 Capability Group: Engineering Management
9.2.1 Preventative and Corrective Maintenance and Planning

The introduction of planned or future project initiative, which in this case is IIMOMS
would enable full automation and cater for the capabilities functional requirements.
9.2.2 Maintenance Scheduling

introduction of planned or future project initiative, which in this case is IIMOMS would
enable full automation and cater for the capabilities functional requirements.
9.2.3 Resource Allocation

9.2.4 Rolling Stock Fleet Operations Planning

9.2.5 Operations Management
9.2.6 Yard and Depot Operations

Enhancements or modification to the existing business application to enable full business
capability automation.

gaps.
9.2.7 Incident Management

would enable full automation in support of the existing business application and cater for
Data sharing and the capabilities functional requirements.
9.2.8 Operational Safety Management

The introduction of planned or future project initiative, which in this case is ISAM and
PSIM would enable full automation and cater for the capabilities functional requirements.
9.2.9 Service Coordination Management

The introduction of planned or future project initiative, which in this case is Mobile
Workforce and OTDR(T2G) would enable full automation and cater for the capabilities
functional requirements.
9.2.10 Timetable Management

The introduction of planned or future project initiative, which in this case IIMOMS would
9.2.11 Fleet Operations Management

gaps.
9.2.12 Quality Management

gaps.
9.2.13 Occupations Management

gaps.
9.2.14 Train Set

gaps.
9.2.15 6 Train Identification and Tracking

gaps.
9.2.16 Interlocking and Movement Control

gaps.
9.2.17 SCADA Network Management

gaps.
9.2.18 Operations visibility and monitoring

Enhancements or modification to the existing business applications, Railcom to enable
full business capability automation.
The introduction of planned or future project initiative, which in this case is ISAMS and
IIMOMS would enable full automation and cater for the capabilities functional
requirements.
9.2.19 Exception Management

Enhancements or modification to the existing business application, Railcom are required
to enable full business capability automation.
9.2.20 Service Review and Reporting

Enhancements or modification to the existing business application are required to enable
full business capability automation.
The introduction of planned or future project initiative, which in this case is BIG DATA
and SAP BI would enable full automation and cater for the capabilities functional
requirements.
9.3 Capability Group: Maintenance Management
9.3.1 Maintenance Operations Management

9.3.2 Materials Management

The introduction of planned or future project initiative, which in this case is SAP
Purchases Module would enable full automation and cater for the capabilities functional
requirements.
9.3.3 Mobile Asset Management

gaps.
9.3.4 Maintenance Support

gaps.
9.3.5 Configuration Management

The introduction of planned or future project initiative, which in this case is SAP Module
Plant Maintenance would enable full automation and cater for the capabilities functional
requirements.
9.3.6 Fixed Asset (Infrastructure) Maintenance

Warehousing would enable full automation and cater for the capabilities functional
requirements.
9.3.7 Linear Asset Maintenance

Plant Maintenance would enable full automation and cater for the capabilities functional
requirements.
9.3.8 Maintenance Information Management

The introduction of planned or future project initiative, which in this case is STAR would
9.3.9 Equipment Management

The introduction of planned or future project initiative, which in this case it is SAP
Module Plant Maintenance and Project Wise would enable full automation and cater for
the capabilities functional requirements.
9.3.10 Occupations Execution Management

The introduction of planned or future project initiative, which in this case it is SAP
Module Plant Maintenance would enable full automation and cater for the capabilities
9.4 Capability Group: Information Management
9.4.1 Train Arrival and Departure Times

9.4.2 Train Position

9.4.3 Depot Information Management

capability automation. i.e. Railcom, Go Metro and Bulk SMS.
The introduction of planned or future project initiative, which in this case is Voice Comms
(T2G) would enable full automation and cater for the capabilities functional
requirements.
9.4.4 Depot Information Display

capability automation.
The introduction of planned or future project initiative, which in this case is eMedia(T2G)
and PIS/RTPIS(T2G) would enable full automation and cater for the capabilities
9.4.5 Track Layout

9.5 Capability group: Operations Support Management
9.5.1 Finance, Cost and Accounting Management

The introduction of planned or future project initiative, which in this case is SAP FI
enables full automation and cater for the capabilities functional requirements.
9.5.2 Human Capital Management

The introduction of planned or future project initiative, which in this case is SAP HCM
9.5.3 Telecoms ICT Management

The existing telecoms infrastructure enables full automation and caters for the
capability’s functional requirements.
9.5.4 Knowledge and Training Management

The existing application, ICAS, enables full automation and caters for the capabilities
9.5.5 Document Management

Little improvement is required, however the introduction of planned or future project
initiative, which in this case ECM (eDocs) enables full automation and cater for the
capabilities functional requirements.
9.5.6 Project Management

Little improvement is required; the existing business applications (EPIC, Project Wise)
9.5.7 Stakeholder Management

Little improvement is required, however the introduction of planned or future project
initiative, which in this case MySAP SRM enables full automation and cater for the
capabilities functional requirements.
9.5.8 Strategic Network Planning

gaps.
9.5.9 Strategic Asset Development

gaps.
9.6.1 Physical Security Information Management (PSIM) system

A growing multiplicity of security requirements is leading everywhere to a
comprehensive and complex employment of technical systems. This makes it even more
necessary to keep this technology operable and easy to handle. The task of security
management is the optimum implementation of the standard functions of
entrepreneurial risk management by technical and organizational means. Risk
minimization and maximum security in procedures and seamless documentation are the
primary aims of security management.
The PSIM must be a multi-user security and building management system with an open
system architecture designed for heterogeneous environments, offers a state-of-the-art
solution. It must integrate and link security and building services technology from
different manufacturers under a uniform, user-friendly desktop and should serve as a
central operating and control unit.
System Requirements:
The employment of high-quality hardware to industrial standard is fundamentally

recommended in order to fulfil the high security and reliability demands of a security
system. Depending on the requirements of the project, such as the number of systems,
detectors and workstations and the equipment needed, the PSIM should support the
whole gamut of available technologies, including touch screens, communications cards,
etc.
9.6.2 Public Address system

The function of a state of the art Integrated Audio Evacuation/Public Address System for
PRASA is integration with the building Fire Detection System. It shall have the optional
capability to provide a Public Address (PA) Function as well as Back Ground Music (BGM).
The system must utilise sophisticated state-of-the-art equipment, with inherent modular
and configurable architectural structure, providing for overall system resilience and
reliability, ease of operation and maintenance, with flexible expansion capabilities, and
the ability to integrate with other similar industry standard packages
The specifications contained shall serve as minimum requirements, and should be

exceeded whenever possible.
PA System Functional Overview:
 Audio Evacuation System Functions

 Standard/Normal Compliancy – Key Elements
PA System Operation Overview:
 Configuration
 Operator Profile
 Procedures
 Operator Mode
 General Purpose Input/output Displays

 Alarm Handling
 Events/Events Displays
 Hardware Functionality & Requirements
 Workstations
PA system Capabilities:
It is accepted that the offered system sizing would depend on the actual requirements
and expansions to initial requirements could require the addition of hardware, and
software additions/revisions.
PA System Capacity Requirements:
Capacities
Item System
Operator Workstation 1 per system
System Manager 1 per system
Extension Amplifier unlimited
Standby Amplifier/s 1 per 10 operational amplifiers
(Recommended)
Back Ground music Module Optional Extra
Impedance Detection Module 1 per speaker line
Pilot Tone Detection Module 1 per speaker line
Pilot Tone Detection Module with End of 1 per speaker line
Line Module
Audio Input Module with Control Input Unlimited within reason
Remote Microphone for paging including Unlimited within reason
active alarm button
Fireman’s Microphone Unlimited within reason
Ceiling Speakers Unlimited
Reflex Horn Speaker Unlimited
Flat Rectangular box speaker Unlimited
2-way speaker Unlimited
Projection speaker Unlimited
Speaker of ceiling suspension Unlimited
Splash proof projection speaker Unlimited
9.6.3 Depot Surveillance

The security video system required for PRASA shall be an IP network-based, fully
distributed digital video system. The security video system will utilize local area networks
(LAN) as a transmission medium for video, configuration, as well as storage of all data
locally. The security video system shall provide full video control at the predetermined
operator consoles, with additional full-selection capability at any point within the network
from a workstation or a video monitoring viewer. The security video system shall provide
unlimited expansion capability for the addition or modification of video inputs.
The installation of all security video cameras, pan/tilt/zoom (PTZ) cameras, mounts,
housings, power supply systems, coaxial cable, network cables, connectors, equipment
racks, monitors and consoles, computer controlled network switchers, work stations,
network storage devices, video encoders, video decoders, video monitoring viewers and
keyboards, and all other hardware and software will provide a fully operational system.
The security video system shall permit normal and event monitoring of all secured areas
on digital monitors.
Video monitoring consoles shall be installed at the SNC. In all cases, the equipment
shall be state of the art, standardized commercial off-the-shelf, and modular. In all
cases, the method of communication from remote locations within the network to the
central components shall be transparent to the user. Equipment shall be selected and
installed so repairs can be accomplished on site by module replacement, using spare
components whenever possible.
Components list:
 Surveillance System Manager

 Video Encoders
 Workstation
 Network Storage Device
 Video Monitoring Viewer
 Fixed/static Cameras
 Thermal-Cameras
9.6.4 Depot Access Control and Intrusion detection

Installation of an Enterprise Integrated Security Access Control Management System,
which will be modular and a network enabled system for PRASA. The system will need to
be capable of handling a large proprietary corporation and multiple remote sites as well
as integration to CCTV and general intrusion and perimeter intrusion detection systems
and any other security systems.
The system shall be capable of integrating Access Control, Intruder Detection, Guard
Tour, Photo ID Badging and Emergency Mustering. It shall have the capability to provide
interfacing to other related applications such as CCTV Surveillance and Network and
Digital Video Recording Systems amongst others.
System Functional Overview:
The access control system should limit access to designated areas, through the use of
physical barriers.
Each user of the system should be issued with a unique access token, which should be
presented to the ‘detection’ equipment at the portals.
Where additional security is required the reader should be equipped with a keypad or
biometric fingerprint reader. This would allow the user to enter a Personal Identification
Number (PIN) or present their fingerprint.
The system should, thus, allow the operator the means of this interaction through a
number of functions / facilities known as applications as follows:
 General Purpose Input / Output Displays
 Access Control Displays

 Mimic Displays (Graphics)
 Alarm Handling
 Events Searches and Event Displays
As a minimum the access control system should support the following functionality:
 Access Restrictions
 Access Tokens (Cards)
 Personal Identification Number (PIN)
Hardware Functionality and Requirements:
 LAN Architecture
 Workstations
 Servers
 Printouts
 Mouse, Keyboard
Intruder Detection:
It is deemed that the intruder detection facilities should be a function of the chosen
access and/or video platform and the interface would normally be via a volt free contact
presented as a digital input to either system. The digital input module will be capable of
detection of attempts to tamper with the signal cables connecting the intruder detection
equipment to it; using tamper supervisory. Such tamper attempts will be alarmed to the
operator, as a separate condition (i.e. separate from the intrusion alarm state). The
system will be able to interface to a variety of intruder detection equipment.
The system should be able to interface to a variety of intruder detection equipment.
Examples are:
 Door Contacts
 Motion Detectors (PIRs)
 Dual Technology Detectors
 Glass Break Detectors
 Panic / Attack Buttons
 Perimeter and Fence Detectors
 Active IR Detectors
 Seismic Detectors
The interface would normally be via a volt free contact presented as a digital input to the
DIOM. The DIOM should be capable of detection of attempts of tamper with the signal
cables connecting the intruder detection equipment to it using tamper supervisory. Such
tamper attempts should be alarmed to the operator as a separate condition (i.e.
separate from the intrusion alarm state).
The system should be capable of individually identifying and addressing each intruder
detection equipment device. However, if needed it must be possible for the user to
combine a number of alarm points (even if individually connected to the system), and
present them to the operator as a single alarm.
The intruder alarm system should provide comprehensive arming and disarming
facilities, whereby alarms can be, individually or in groups, armed / disarmed. When an
alarm is armed the system will report alarm transitions to the operator, whilst for a
disarmed point alarm conditions will not be brought to the operator’s attention
Access control and Intruder detection interfaces are:
 Interface with Building Monitoring and Fire Alarm Systems

 Interface with CCTV System
 Interface with Photo ID
 Interface with Time and Attendance System
System Capacities:
The information given below is a general guide as to the capacities of the system, in
respect of equipment, alarms, graphics and personnel.
The figures below indicate a typical system capability at full expansion, but it is
understood that limits as to system capacities would be dependent on hardware and
topography. It is accepted that the offered system sizing would depend on the actual
requirements and expansions to initial requirements could require the addition of
hardware, and software additions / revisions.
Item System ACFC

Operator Workstation Unlimited -
User profiles - -
ACFCs 4,096 -
Readers 130,000 16
Card Holders 250,000 250,000
Access permissions 60,000 4,096
Areas/zones 50,000 4,096
Portals 65,000 8
Events 125,000 125,000
Digital Inputs 90,000 744
Digital Outputs 90,000 120
Concurrent alarms 50,000 -
Guard Tour 128 -
Musters 256 -
Emergency alarm
Emergency release BGUs
Re-settable Green break glass units shall be installed on the secure side at each
controlled door / area wired to release the door magnet and raise an alarm when the
glass is broken.
9.6.5 Environmental Monitoring system
9.6.5.1 Building Perimeter Detection System

 This specification provides an outline of the functional requirements for a state of
the art perimeter detection system that will make use of fibre cable to detect
disturbances, vibrations in the perimeter material for PRASA. The systems shall
be capable of integrating directly with the access control. It shall have the
optional capability to provide interfacing to other related applications such as
CCTV Surveillance and Network and Digital Video Recording Systems.
 The system will be required to integrate seamlessly within the IT infrastructure of
the client. To this end, remote electronic devices must be capable of sitting
directly on the IP network of the client, but must also support other modes of
serial communication as necessary.
 The system must utilise sophisticated state-of-the-art equipment, with inherent
modular and configurable architectural structure, providing for overall system
resilience and reliability, ease of operation and maintenance, with flexible
expansion capabilities, and the ability to integrate with other similar industry
standard packages.
 The system shall be online and make extensive use of distributed processing,
employing flexible and configurable Field Controllers (FC).
 Under normal circumstances, the decision making process will be at the
distributed module level, e.g. it is the FC which will make decisions with respect
to registering an alarm and initiating an event at the workstation. In the event of
failure of a workstation or communication path between a workstation and FC,
data shall be discarded and there would no record of the event even when
communications is re-established.
 The communication to the FC should be via RS485 serial communications which
should be installed in such a manner as to insure network redundancy and
resilience.
 In order to keep the number of disparate systems to a minimum, it would be
beneficial if the perimeter detection FC’s where fully integrated into the access
control and/or video platform. This would allow for seamless monitoring, control
and configuration of the system.
 It shall be possible for the FC’s modules to handle digital inputs / outputs.
 The FC shall provide the means for inter-device communication, common-use
power supplies and battery back-up for the connected equipment complement, as
well as connection facilities for field devices, such as sensors and sirens.
 The specifications contained in the following parts of this document shall serve as
minimum requirements, and should be exceeded whenever possible.
9.6.5.2 Fire Alarm System (FAS)

The purpose of this specification is to specify minimum criteria for the design, supply and
installation of an Analogue Addressable Fire Detection System, which will be modular
and a network enabled system for PRASA. The system will be 100% compliant with
SANS 10139 Fire Regulations & Standards.
System Architecture Overview:
The smoke detection system shall be an analogue addressable system comprising of a

main fire panel & additional fire panels if necessary, Global repeaters, workstations, field
devices (smoke detectors, heat detectors, manual call points, interface units, line
isolators, line relays, sounders, etc.), interfacing with other equipment and system. The
smoke detection and fire alarm system must comply with the SANS 10139 regulations
Each field device must have its own unique address, identifiable by the main fire panel.
Removal/disconnection of any device must result in an alarm at the main fire panel.
The detection system shall be programmed in a 'double knock' mode. Two detectors
shall detect smoke before the sounders are activated or any signals are sent to other
systems/equipment with which the smoke detection systems are interfaced/ linked to
the main fire panel.
The system shall be expandable up to a minimum of 40% over designed capacity/field

devices without adding any hardware to the fire panels.
Upon detection of a fire, the system shall automatically (via potential free relays as
listed).
 Display conditions on Graphics User Interface Computer if included in system

 Interface with access control system for the release of Fire Escape Doors
 Signal Fire department via Radio link/Telephone
 Manual activation of alarm (sounders) and signals to the HVAC and lift systems
shall be possible from the main fire panel. This manual activation for the HVAC
and lift/s shall be possible via key switches next to the main fire panel
 The air conditioning units shall be shut down via an addressable line relay when a
fire is detected
 Standby generator/s shall be monitored by the fire panel. The Standby Generator
Contractor will provide potential free contacts in the control panel/s on the
generator set/s
 In the case of a fire the audio evacuation alarms must be activated (Pre-recorded
announcements)
 Break glass Units (Manual Call points) shall be fitted in paraplegic toilets
 The Contractor shall allow for power supplies for all the field devices that require
a separate power supply
 Base sounders shall be installed in the basement for evacuation purposes
Alarm Handling
The system shall utilise a real-time segmented prioritised alarm viewing mechanism.
Alarms can be related to general purpose inputs (e.g. mains failure, line/loop failure,
field device failure) or to audio evacuation control parameters (e.g. fire alarm, etc.). The
alarm handling application should apply to either.
The main control panel shall have the following function buttons:
 Silence internal buzzer

 Silence alarms
 Activate alarm
 Reset
 'Help' Button
 Lamp test
 Scroll buttons
 On/off key switch
 Menu keypad for programming
The system shall allow an alarm to be logged onto one or more alarm views supported
by the system. The detection of this alarm event should be brought to the operator’s
attention, by activating a *.wav file that can be set to operate a sound within the
workstation &/or fire detection panel.
Alarms shall be further prioritised in sub-groups (by the system), within each view, as:
 Unacknowledged
 Acknowledged, but not cleared
 Deferred
Building Automation System (BAS)
The purpose is to centralise, supervise and monitor depots and buildings
Generic functions
 Management of the HVAC, lighting, escalators, and lifts at the depot and stations
 Communicate to stations’ platform access control
 Communicate to depot’s building access control system
 Communicate with emergency communication systems
 Send commands and priority commands from FAS
 Integration requirements
 Operator timesheets
 FAS/FES
 Building Management System
 Automatic fare collection system
 Evaluate the capability of Babylon system (EMPAC) deployed at the depot
9.7 Capability Group: Operations Support Management
9.7.1 Telecommunications and ICT Management

The Telecommunications and IT Infrastructure shall incorporate the following
subsystems:
 Server Room
 Network
 Storage
 End User Computing
 ICT Service Dashboard
 Server
9.7.1.1 Server Room
9.7.1.1.1 Purpose
 The purpose of the Depot Server Room specification is to accomplish the
following:
 Construct a Server Room facility at Depots, providing for raised flooring, cooling,
UPS, racks, HVAC, fire detection and suppression, environmental monitoring and
surveillance
 Installation and service of a generator to back up the Server Room
 Electrical reticulation for the generator and the Server Room UPS
 Network cabling (CAT6) to be laid in the Server Room
 Relocation and moving back of existing server/network equipment to the new
Server Room
9.7.1.1.2 PRASA ICT environment overview

Preference will be given to bidders with solutions that are compatible to technologies
used in PRASA. The overview of such technologies is given in the table below.
Service Technology Used

LAN/MAN Cisco switches (catalyst 3560, 6500, 7600), MPLS, Metro-
Ethernet,
Cisco SFP’s
Server Hardware HP (Wintel), Sun (ERP)
Operating Systems Server: Windows 2003/2008, Sun Solaris, Linux; Client: XP, 7
Workstation hardware HP, Dell, IBM, Wyse
Directory MS Active Directory (countrywide)
WAN MPLS through Internet Solutions
File/Print Windows 2003/2008
Document Management Hummingbird/Open Text
Backup Netbackup
Storage EMC SAN, HP,Storagetek
Groupware Exchange 2003, 2010, Mailmarshal
Terminal services Citrix
Remote Access MTN APN
Virtualization VMware
Database MS SQL, Oracle (Unix platform),
ERP SAP, Empac, FMMS, HR, PP, FIN
Anti-virus Kaspersky
Telephony Cisco IPT, Unity, Rightfax
Server Room 5 datacenters (Pretoria, Cape Town and Durban). DR datacenter
planned for construction in Johannesburg -now operational
Data Center Management APC ISX technology
Environmental Monitoring Netbotz
CCTV Dallmeier
Access Control Babylon
Structured Cabling ADC Krone CAT6 (TE Connectivity)
Fibre Infrastructure ADC Krone (TE Connectivity)

Splice Trays : Single-Mode – Use LC-APC Connectors
Multi-Mode – Use LC –PC Connectors
Other Office 2003/2007/2010
MS Project 2003/2007/2010
Widows Update Server
CA Helpdesk System
9.7.1.1.3 Server Room consideration and deliverables
9.7.1.1.3.1 Server Room setup

 Minimum floor size of 15 square meters
 No windows allowed because of the threat of security, humidity and dust
 Lighting and electrical reticulation
 2 hour fire rated ceiling, dry walling and doors
 Ramp angles to be adequate for equipment movement at main entrance
9.7.1.1.3.2 Air-Conditioning Units

Supply and install (n+1) air-conditioning units.
The following design criteria must be met:
 Compressors which provide a self-regulating cooling capacity depending on

server/equipment heat load
 The units must provide adequate cooling for the server room equipment as well
as to provide full back up to each other. In the event one unit fails the other unit
will take over
 The units must allow automatic restarting in the event of a power failure
 All units are to have hot gas reheating for humidification
 The room design is based on the hot and cold channels.
9.7.1.1.3.3 Uninterruptable Power Supply (UPS)

Supply and install (n+1) UPS units each with sufficient batteries to provide 20-30
minutes backup time at full load. The following design criteria must be met:
 The units will run parallel to each other providing back up in the event of one UPS
unit fails
 The UPS units must come with internal batteries.
9.7.1.1.3.4 Diesel Generator (Back-up)

Installation and/or service of a generator to provide standby backup power supply to the
Server Room. The generator need to be installed onsite and will start automatically in
the event of primary power failure.
9.7.1.1.3.5 Access Control

Integrate with PRASA’s access control system.
The following design criteria must be met:
 The Server Room door must have a pin pad release buttons and biometric access
mechanism
 A magnetic-lock will be fitted to each door with battery backup and door closer
mechanism
9.7.1.1.3.6 Monitoring System

Provide and install a system to monitor all facilities within the Server Room. Critical
alarms related to the functioning of the AC system and physical data of the room
mapped into the Facilities Management and Energy Management System. The system
will monitor:
Status of the UPS including:
 Low Battery (Shutdown imminent)

 Common Alarm (Attention Needed)
 Primary power failure
Fire Detection and Suppression Systems activation, including:
 An early warning of a fault/ fire

 An evacuation procedure that needs to be initiated and managed
 Integration into fire detectors in the Server Room
Ventilation Control
 Room temperature/humidity
 Air conditioner’s status
Generator
 Early warning of low fuel level
9.7.1.1.3.7 Fire Detection and Suppression

Install and integrate with the existing fire detection and suppression system at the
Depot. In addition provide adequate fire extinguishers.
9.7.1.1.3.8 Power Supply

Supply and install equipment power to the primary power, UPS and generator. The
Server Room should have emergency lighting that will operate in the event of primary
power failure. A dual redundant power reticulation should be provided. Separate and
dedicated power panels for the computer equipment and HVAC.
9.7.1.1.3.9 Data Cabling

Provide and install CAT6a cable type able and components for the horizontal cabling
throughout the Server Room as prescribed by PRASA ICT.
9.7.1.2 Network
A converged multi-service network must reduce duplication of resource while giving each
system autonomy without affecting the critical services. A full redundant network with
core transmission system and access network layer runs between, the regional control
centres, depots, and station.
9.7.1.2.1 Network architecture

The network architecture recommends the arrangement of network devices in a manner
that achieves the following:
 Reliability
 Modularity
 Scalability
 Resilient to failure
 99.9% Up-Time
 Effective Bandwidth utilisation
 Remote Management
 Redundancy
9.7.1.2.2 Network topology

The distribution switches are assumed to be at the Admin Office pending the move to the
new Data Centre on the ground floor of the DOCC. The core will also remain at the
DOCC. The network will increase in reliability as result of removing the single point of
failure by a new redundant design that provides alternative multiple data links.
9.7.1.2.3 Modular Network Design

Modular Network Design involves dividing the network into discrete layers. Each layer
provides specific functions that define its role within the overall network. By separating
the various functions that exist on a network, the network design becomes modular,
which facilitates scalability and performance. The typical hierarchical design model is
broken up in to three layers: access, distribution, and core.
Figure 3: Modular Network Design (Core)
9.7.1.2.4 Core layer

The core layer of the hierarchical design model is the high-speed backbone of the
internetwork. The core layer is critical for interconnectivity between distribution layer
devices, so it is important for the core to be highly available and redundant. The core
area can also connect to Internet resources. The core aggregates the traffic from all the
distribution layer devices, so it must be capable of forwarding large amounts of data

quickly.
Switch features in the Core layer:
 Layer 3 support
 Very high forwarding rates
 Gigabit Ethernet/ 10 Gigabit Ethernet
 Redundant components
 Link Aggregation
 Quality of Service (QoS)
Figure 4: Depot Server Room Network Design
9.7.1.2.5 Distribution layer

The distribution layer aggregates the data received from the access layer switches before
it is transmitted to the core layer for routing to its final destination, or it may be
distributed to other segments of the local network. The distribution layer controls the
flow of network traffic using policies and delineates broadcast domains by performing
routing functions between virtual LANs (VLANs) defined at the access layer. VLANs allow
you to segment the traffic on a switch into separate sub-networks. Distribution layer
switches are typically high-performance devices that have high availability and
redundancy to ensure reliability.
Switch features in the Distribution layer:
 Layer 3 support
 High forwarding rate
 Gigabit Ethernet/ 10 Gigabit Ethernet
 Redundant components
 Security policies/Access Control Lists
 Link Aggregation
 Quality of Service (QoS)
9.7.1.2.6 Access layer

The main purpose of the access layer is to provide direct connection to devices on the
network and controlling which devices are allowed to communicate over it. The access
layer interfaces with end devices, such as PCs, printers, and IP phones, to provide
access to the rest of the network. The access layer can include switches, and wireless
access points (AP).
Switch features in the Access layer:
 Port security
 VLANs
 Fast Ethernet/Gigabit Ethernet
 Power over Ethernet (PoE)
 Link aggregation
 Advanced Quality of Service (QoS)
The diagram below shows how the servers will connect to the new network in the server
room.
Figure 5: Depot Network Design (Distribution and Access Layers)
The benefits of a Hierarchical Network are scalability, redundancy, performance,

security, manageability and maintainability.
9.7.1.2.7 Wired and Wireless Network
9.7.1.2.7.1 Wide Area Network and Metropolitan Area Network (WAN/MAN)

The purpose of the wide area network of the depot is to provide highly reliable, highly
available, highly safe and secure level network connections with the highest available
bitrate to support Ethernet and Internet Protocol connections between the depot and the
Employers existing WAN.
The purpose of the metropolitan area network is to provide highly reliable, highly
available, highly safe and secure level network connections with the highest available
bitrate to support Ethernet and Internet Protocol connections between important
buildings in the depot.
General functions:
The WAN and MAN shall fulfil the following, but not limited to, general requirements:
 Exchange data, voice, video and other information between the depot and
neighboured network node
 Shall allow at least the communication between all necessary system resources at
the ISO layer 2 and 3
 Shall have zero downtime everywhere
 Transparent and in all details well documented system configuration
 Scalable to expand the network ports in the future
 Monitored in order to measure traffic load, to avoid and detect congestions
monitor interface status and configuration changes
 Fully compatible with the network management application.
9.7.1.2.7.2 Local area network (LAN)

The purpose of the local area network for the depot is to provide an arrangement of
network devices in a manner that achieves:
 Reliability
 modularity
 Scalability
 Resilient to failure
 Up-Time
 Effective Bandwidth utilisation
 Manageable locally or remotely
 Secure level network connections to support Ethernet and Internet Protocol
connections in all necessary buildings at the depot.
The local area network shall consist of switches, gateways, routers, wireless LAN access
points, servers, workstations, printers and multifunctional devices.
General functions:
The LAN shall fulfil the following, but not limited to, general functions:
 There shall be a dedicated, separate LAN for security systems (Integrated

Security Management);
 Allow at least communication between all necessary network devices in the depot
 Shall be monitored from the network management application
 All network switches, routers, gateways shall be from the same company
 All network switches and routers shall have diameters according to IEC 60297-3
 Shall have transparent system configuration and well documented in all details
9.7.1.2.7.3 Wireless LAN

The Wireless LAN shall cover the office buildings, the working sheds and the yard. It
shall be separated in different subnetworks, e.g. one security network, one on-board
maintenance network and one office intranet.
Wireless LAN access points:
Wireless LAN access points shall support at least the following requirements:
 high frequency range, power radiation and modulation shall be general usable
and authorised in South Africa
 shall cover all offices, school buildings, lifting shop and running shed with wireless
network
 each access point shall have its own connection to a switch port
 shall be remote configurable
 shall cover all IEEE 802.11 a,b,g,n definitions
Hi-Availability Wi-Fi Access Points for New Rolling Stock:
PRASA’s new Rolling Stock will boast the latest high-end technology which includes CCTV
footage, infotainment and passenger security event log information since the trains will
also be equipped with security features such as panic buttons. Logically all this new
technologies in the trains will generate huge amounts of data which will need to be
downloaded seamlessly and archived on a daily basis onto the Depot’s LAN as each train
docks in.
This new requirement necessitated a fundamental change to the conceptual network

design in order to adequately plan the capacity of the LAN infrastructure at the Depot to
avoid possible disruptions or even total network block-outs as a result of anticipated data
bottlenecks. The new design incorporates a dedicated high availability Wireless LAN
(WLAN) access points with Advanced Quality of Service (AQoS) and dedicated high-end
switches that will automatically feed the projected new rolling stock's data into the
Depot’s LAN.
The diagram below shows how the dedicated Wi-Fi Access Points will connect to the new
Depot’s LAN:
Figure 6: Depot Dedicated Wi-Fi Access Points
Wi-Fi Access Points and Controller Specifications:
 2.4- and 5-GHz radios (802.11b/g/n, 802.11a/n)

 802.11n range and performance with MIMO technology
 Gigabit Ethernet 10/100/1000 WAN and LAN ports
 Powered via PoE or separate DC input
 IP67 enclosure with operating temperature range of -30° to +65°C
 Wire-speed 60-Gbps throughput with services
 Up to 1000 access points per controller and 72,000 access points in a cluster
 Up to 12,000 clients per controller and 864,000 clients in a cluster
 Network traffic visibility through flexible NetFlow v9
 RF visibility and protection
 CleanAir® technology
 ClientLink 3.0
 VideoStream
 Access Point Stateful Switchover (AP SSO)
 Application Visibility with AVC
 Service Discovery Gateway
9.7.1.2.8 Cabling and fibre
9.7.1.2.8.1 Cable Standards & Specifications

The generic cable system standard shall be UTP CAT 6 for Network Points and Optic Fibre
between buildings and floors and for all distances longer than 80 Meters. The
combination of patch panel, connector, generic optic fibre cable, outlet and connector
shall fulfil the specification OM3, class OF-500 with 850 nm wavelengths. They are
usable for IEEE 802.3 1000BASE-SX Ethernet connections in the secondary area.
9.7.1.2.8.2 Optic Fibre Cables (OFC)

Purpose:
The purpose of the optical fibre cables is to provide highly reliable and highly available
connections between depot signal interlocking and neighboured interlocking. Another
connection is required to connect the substation with the DOCC power supply equipment.
Capacity:
The number of fibres in each optic fibre cable shall not less than 12.
OFC for signalling interlocking:
The OFC for signalling interlocking shall be provided:
 Between depot interlocking and next station interlocking

 Single mode fibres to support transmission of signalling interlocking up to a
distance of 5000 m
 Cable distribution shall be direct in the interlocking room to support dark fibres
for interlocking
 Both ends of each optic fibre shall be installed in patch panels and shall be usable
by a connector
OFC for power supply:
The OFC for power supply measuring and control shall be provided:
 Between the DOCC building and the substation building

 Multimode fibres to support transmission of power supply information up to a
distance of 1000 m
 Cable distribution shall be in 19” rack in the substation building and in the DOCC
ICT server room
 Both ends of the optic fibre cable shall be installed in patch panels and shall be
usable by a connector
9.7.1.3 Storage
Storage requirements for Depots are categorised as follows:
 Enterprise Content Storage

 CCTV Storage
 Database Storage
 Backup and Archiving
9.7.1.3.1 Enterprise Content Storage

The following storage estimation basis can be used to determine the enterprise content
storage requirement.
 Engineering Drawings: 2-5 MB per drawing ~250MB per model

 Process Models: 1-3 MB per process
 Unstructured Data: ~1 MB per file
 Multimedia: ~8 MB per 3 min Audio and ~50 MB per 3 min Video
9.7.1.3.2 CCTV Storage

The following storage estimation basis can be used to determine the CCTV storage
requirement.
 New Rolling Stock CCTV: 4TB per train (Bi-weekly)

 Surveillance Video: ~50 MB per 5min HD IP Camera recording
9.7.1.3.3 Database Storage

The following storage estimation basis can be used to determine the database storage
requirement.
 Current File Size of SQL Servers Databases: ~800GB

 Daily Backup Size: ~200GB
9.7.1.3.4 Backup and Storage

The following storage estimation basis can be used to determine the backup and storage
requirement.
 Database backups: ~5TB

 Enterprise content backups: ~5MB per file, ~10 MB per audio, ~50MB per 5 min
video, ~250 MB per 3D Model
9.7.1.4 End User Computing

End User Computing devices minimum requirements specifications are given for:
 Desktops
 Laptops
 Tablets
 Multifunctional Printers
 IP telephones
9.7.1.4.1 Desktops
 PC with greater than 2.0 Gigahertz or higher processor clock speed
 Quad core Processors, Intel Core i7
 8 Gigabytes (GB) of RAM
 300 Gigabytes (GB) of available hard disk space
 Higher-resolution video adapter
 DVD RW Combo
 USB Keyboard
 22” Full HD LED Screen
 Optical wireless mouse
 Windows 7, 64-bit
 3 years next business day, onsite warranty
9.7.1.4.2 Laptops
 Intel Core i5 processor of greater than 2.0 Ghz
 Dual core or higher
 Minimum of 4 GB RAM
 Display Size (inches): 15.6’’ WXGA or higher wide screen led display
 500 GB Hard Drive
 Gigabit Ethernet
 Wi-Fi, Bluetooth and optional WWAN (3G and higher)
 4 x USB ports with USB 3.0 Standard
 DVD-RW/CD-RW
 Three years day of business on site warranty
9.7.1.4.3 Tablets
 Wi-Fi, Bluetooth and optional WWAN (3G and higher)
 Three years day of business on site warranty
 Ruggedized
9.7.1.4.4 Multifunction Printers

 Print best quality (1200 x 600 dpi)
 35 copies per minute
 Black and white
 Duplex Unit
 A3, A4 & A5
 Reduction and enlargement copying
 1GB MB memory
 80GB Hard drive
 Fast Ethernet network interface card
9.7.1.4.5 IP Telephones
 The handset must comply to IEEE 802.1 p/q tagging and switching standard
 The handset must have a 100/1000BASE-T Ethernet connection through two RJ-
45 ports, one for the LAN connection and the other for connecting a downstream
Ethernet device such as a PC
 The handset must support G.711a, G.711, G.729a, G.729b,G.729ab and iLBC
codecs
 The handset must supports Voice-Activity-Detection (VAD)
9.7.1.5 ICT Service Dashboard

PRASA has acquired the Microsoft System Centre Operations Manager (MS SCOM) 2007
product which can monitor servers, network services and storage capacity. The Depots
needs visibility of ICT resources and services supporting Depot related applications. The
Solaris connector needs to be acquired and implemented to provide the appropriate MS
SCOM view for Depots.
Specific Depot visibility requirements are:
9.7.1.5.1 Storage
 Threshold warnings
 Total storage space
 Available storage space
 Storage space consumption per application
9.7.1.5.2 Server
 Server availability
 Server resource consumption
 Load threshold warnings
 Trends of sever resource usage

 Server vulnerabilities
 Server resources
9.7.1.5.3 Network
 Network availability
 Bandwidth consumption
 Trend analysis
9.7.1.6 Servers
Depots have requirements for application servers, disaster recovery and Train to Ground
(T2G) servers. The specifications are given as follows:
9.7.1.6.1 Application Severs

Virtual machines minimum requirements:
 2x CPU per VM
 50 GB for Operating System and 150 GB for non OS partition
 RAM 4GB
 Network: 2 virtual ports
9.7.1.6.2 Disaster recovery requirements:

VM Servers: As recommended by production servers and VM minimum requirements
9.7.1.6.3 T2G Servers:

 VM Servers: As recommended by T2G design spec
 Station Server - Operating system : CentOS 6.4
 CPU: Intel Xeon 2.66 Ghz 6 Cores
 RAM: 1 GB
 Hard Drive: 30 GB
 Network: 2 Ports 1 Gbps Ethernet
Backup and Recovery:
Backup facilities, which provide periodic backup copies of the applications and database
except the Storage area network, must be provided. The backup and recovery, policy,
individual application backup strategy and procedures for each scenario of back up are
recommended. To this end a Grand-Father-Son backup solution that separates between
daily, weekly, monthly and yearly backups will be preferred.
Disaster Recovery Design:
Disaster recovery plan for major applications must be devised to include the use of
alternative sites, redundant data centres and disaster insurance and legal liabilities. The
disaster recovery plan must include how:
 To keep disruption to the bare minimum.

 To maintain control over a series of events where chaos will reign
 To prioritize the efforts of people, sequence of events, and strategies used during
the recovery and restoration phases
 To ensure the security of information and equipment so that other consequential

disasters will not occur
 To gain and maintain management support and confidence
 To prevent other consequential damages as a result of this disaster
 To accommodate the output of a business impact assessment
Figure 7: Critical Availability - Scenario
The scenario supports near real time recovery, with hot standby and tolerance to failure
of few minutes at a secondary location. The environment recovers in less than an hour in
the Disaster recovery (DR) site if the hot standby goes down. There will be a
considerable distance between DR site and the primary site in case of natural disaster,
power, and telecommunication and accessibility problems.
Scenario for essential availability requirements.
Figure 8: Essential Availability - Scenario
Annexure - A : Terms and Abbreviations
Abbreviation Description
APN Access Point Name
AIWS Artificial Intelligence Wireless System
ATM Asynchronous Transfer Mode
BPM Business Process Model
CAD Computer Aided Designing
CCTV Closed Circuit Television
CE Customer Edge
CTC Central Traffic Controller
DC Datacentre
DMP Depot Modernisation Project
DSL Digital Subscriber Line
EA Enterprise Architecture
ECM Enterprise Content Management
ESB Enterprise Service Bus
GIS Geographic Information System
GSM Global System for Mobile communication
GSM-R Global System for Mobile Communications – Railway
ICT Information, Communications, and Technology
IIS Internet Information Services
IP Internet Protocol
ITIL Information Technology Infrastructure Library
KZN KwaZulu-Natal
KZN Kwazulu-Natal
LAN Local Area Network
MPLS Multiprotocol Label Switching
Abbreviation Description
MS Microsoft
PE Provider Edge
PRASA Passenger Rail Agency of South Africa
RDBMS Relational Database Management System
SAN Storage Area Network
SCADA Supervisory Control and Data Acquisition
T2G Train to Ground
TRM Technology Reference Model
UCC Unified Communication and Collaboration
UPS Uninterrupted Power Supply
VPN Virtual Private Network
VRF Virtual routing and forwarding
WAN Wide Area Network
Annexure - B : PRASA Enterprise Business Capability Definitions
Business Capability Definition

Demand Planning Determine demand for intermodal bus/trains services by:
Consideration of strategic and operational goals, plans and
business imperatives / requirements defined for train/bus
services
Understanding passenger demand patterns
Conducting passenger usage census
Consider stakeholder service requests/petitions
Production of future/seasonal demand forecast
Capacity Planning Perform capacity planning by:
Defining a baseline capacity requirement
Consideration of financial/staff/fleet and infrastructure
demand and availability for train/bus scheduling
Perform resource simulation and optimisation
Produce a baseline resource plan
Resource Capacity This capability defines and manages the solution of integrated
Planning resource capacity planning (finance, staff, fleet,
infrastructure) which is needed to determine Train or Bus
loading.
Baseline Timetable This capability defines and manages the solution of a bus and
Planning train baseline timetable schedule that shows when a bus and
train will depart and arrive in specific locations.
Integrated Service Perform integrated Service Planning by:
Planning Managing operational stakeholder communication
Considering baseline capacity and timetables
Perform service modelling (re-design)
Manage risks from resulting from service modelling and
timetable planning decisions
Perform dynamic transport planning
Produced integrated service plan
Integrated Perform integrated scheduling (revised timetable) by:
Scheduling Considering un/planned occupations
Considering un/planned maintenance
Considering resource availability
Rotating of resources
Considering exceptions/variances and
Produce an integrated schedule
Staff (Crew) This capability defines and manages the solution to produce
Scheduling the Staff (Crew) Roster which includes resource cost and
capacity considerations, shift journal and staff roster planning,
integrated scheduling, and mobility solutions. Staff (Crew)
Scheduling is the process of assigning crews to operate
transportation systems, such as rail lines or bus networks.
The purpose is to determine and influence the service
planning, scheduling, execution and monitoring process.

Schedule (Timetable) This capability defines and manages the solution to produce
Management the Revised Timetable which is an outcome of the integrated
service planning and the integrated scheduling process,
especially the Crew Roster, Fleet (Bus and Train) Schedule
and the Maintenance Schedule.
Resource Allocation Preform resource allocation by:
Considering resource availability
Allocation of infrastructure/fleet/staff and financial resources
to integrated service schedule and bus/train operations
Produce staff roster/shift journal, train and bus fleet schedule
and revised time table
Exceptions This capability defines and manages the solution to identify,
Management record / analyse, respond to and report on service exception
events (pertaining to operations and the network), variations
and special requirements so that the impact to the public
transportation network, service reliability and passenger
safety or security is minimized and to determine and influence
the service planning, scheduling and execution process.
Track & Trace This capability defines and manages the solution to
log/record, encode/decode, tag and report on telemetry data
transmitted to receiving equipment for monitoring to
determine and influence the service planning, scheduling,
execution and monitoring process.
Service Quality This capability defines and manages the solution to introduce
Assurance standards, specifications, control systems and inspection
processes to quality manage the planning, scheduling and
delivery of train or bus services.
Service Coordination Perform service coordination through:
Management Ensuring service readiness
Coordination of infrastructure occupations
Intermodal transport arrangements
Implementation of contingency plans
Amend service according to exceptions
Generation of passenger information feeds
Transport Service This capability defines and manages the solution to optimize
Coordination the performance of existing infrastructure through the
implementation of multimodal services to preserve capacity,
coordinate capacity, handle emergencies, manage service
contingency and ensure service readiness. The purpose is to
Dispatch (Signalling) This capability defines and manages the solution of a Railway
Management signalling system used to safely direct railway traffic in order
to prevent trains from colliding, which will determine and
influence the service planning and scheduling process.
Station Operations This capability defines and manages the railway facility where
Management trains regularly stop to load or unload passengers and/or
freight. It generally consists of at least one track-side platform
and a station building (depot) providing such ancillary services
as ticket sales and waiting rooms. If a station is on a single-
track line, it often has a passing loop to facilitate traffic

movements. The smallest stations are most often referred to
as 'stops' or, in some parts of the world, as 'halts' (flag stops).
Stations may be at ground level, underground, or elevated.
Connections may be available to intersecting rail lines or other
public transport modes such as buses, trains, taxis or other
rapid transit systems.
Yard & Depot Perform yard and depot operations by:
Operations Ensuring fleet readiness
Management Performing and managing movement
Assuming crew duty
Performing task observation
Testing substance abuse
Managing safety and security
Performing set composition
Fleet (Bus & Train) This capability defines and manages the solution of managing
Operations general bus and train operations, including fleet crew duty
(assume duty, task observation, substance abuse testing);
the maintaining of a log trip journal; the receiving of traffic
control instructions; and the overall managing of safety and
security
Incident Management This capability defines and manages the solution of an
Incident Management systems to record / analyse, respond to
and report on both unexpected incidents and planned events
so that the impact to the public transportation network,
service reliability and passenger safety or security is
minimized and to determine and influence the service
planning, scheduling and execution process.
Operational Safety This capability defines and manages the collection of safety
Management services that supports operational managers achieve and
maintain the high levels of safety and mechanical integrity
required by regulation and by their own safety and risk
processes.
Operational Security This capability defines and manages the process of identifying
Management and logging operations security alarms, events, indicators,
incidents and other critical information that pose risk and
vulnerability to the transportation operations of the
organisation and subsequently analysing the operations
security events and appropriate response actions.
Operations This capability defines and manages the solution of an
Monitoring Operational Control Centre (OCC) and other monitoring
systems which act as the electronic nerve centre for the entire
rail and bus transportation operations network. From here all
information regarding bus and train movements and
performance will be collated and monitored as will all
communications, power, signalling, security surveillance,
automated ticketing, public address, passenger information
displays and other key station and tunnel equipment. The
exact location of the feeder buses to the trains will also be
monitored at the OCC via GPS satellite tracking systems
installed in each bus.

Service Review & This capability defines and manages the solution of service
Performance performance review, measurement and reporting of how well
Management a bus or train service was executed and will render service
feedback and reporting to determine and influence service
scheduling, journal planning and service execution.
Channel Management This capability defines and manages the communication
channels with the customers. Tools include: SAP CRM.
Customer Input Channels include: Phone/Call Centre,
Fax/Mail/Scanning, Internet, EDI, 3rd Party Agencies, Post
Boxes, and Kiosks (for Passengers). Consider multiple
customer channels to provide advanced customer self-help
services and real-time passenger information (e.g. placing an
order, requesting quotation, submitting freight information
and documentation etc.)
Service Management This capability defines and manages dedicated systems
required to manage customer requests, enquiries, feedback,
suggestions, complaints or relationships regarding train or bus
service delivery, service performance, service support; service
catalogue/portfolio; service timetable and service sales. Tools
include on-line Web / Mobile shopping and service catalogue
solutions to address increased sales of future operations.
Price Management This capability defines and manages the price which is the
value of a ticket in regard to the specific attributes of the
tariff. This capability defines and manages the pricing rules
defined for different customer tiers and calendar dates for
intermodal transport reservations. Tools include pricing
reference data store and rules engine maintained as part of
booking and order management solution. Migration from
“offline” price management is critical. Pricing rules must be
defined for different customer tiers and shared consistently
across the business. Manage pricing within booking and order
management solution.
Marketing This capability defines and manages marketing and
Communications communications management tools for intermodal transport
Management operations and advanced marketing functions to support
customer growth (critical as advanced passenger services are
pursued), which leverage on new technologies, including SAP
CRM, Web, Mobile, Social Media Input Channels such as Bulk
SMS, E-mail, Fax, and Data exchange.
Passenger This capability defines and manages the solution of the
Information Passenger Information [Display] System (PIS or PIDS) to
Management determine the real-time passenger information display about
arrival and departure times and predictions, as well as
information about the nature and causes of disruptions, based
on outcomes of the service planning, scheduling, execution
and monitoring process.
Ticketing & This capability defines and manages the solution of Booking
Reservation and Order Management; Journey Planning and Ticketing Sales
Management Management systems to reserve seats on bus/train held for
use at a later stage, based on outcomes of the service
planning, scheduling, execution and monitoring process.

Hospitality This capability defines and manages the tools and solutions of
Management hospitality operations concerning the entertainment,
housekeeping, reception, and serving of train and bus
passengers (guests, visitors, or strangers).
Invoice Management This capability defined and manages the solution of invoicing
or issuing commercial documents by a seller to a buyer,
relating to a commercial transaction and indicating the
products, quantities, and agreed prices for products or
services the seller had provided the buyer with.
Revenue This capability defines and manages the solution of Automatic
Management Fare Collection (AFC), Cash Collection and Revenue
Reconciliation, to determine and influence the automated fare
collection of a public transportation network, based on
outcomes of the service planning, scheduling, execution and
monitoring process.
Corporate Strategy This capability defines and manages the Corporate Strategy
Planning tools for intermodal transport operations. Tools include
packaged industry standard solutions, for example: SAP SM
Strategy Management - Service Management; SAP BI/BO or
QPR. Develop Analytics and BI for strategic insights across
enterprise Adopt demand and sales analytics to support
capability. Develop real time corporate dashboard to drive
operations transparency. Alternatives to consider are
packaged industry standard solutions, including: SAP BI/BO or
QPR
Finance & Accounting This capability defines and manages the Finance & Accounting
Management Management for the financial resource availability from the
Financial Budget and External and Internal Reporting such as
cost centre, cash flow and revenue reporting.
Human Capital This capability defines and manages the Human Capital
Management Management for the human resource availability and the staff
profile of job duties as well as the expected experience and
skills needed from a staff member for a particular position or
work item allocation.
Supply Chain This capability enables collaboration, planning, execution, and
Management coordination of the entire supply network, empowering you to
adapt your supply chain processes to an ever-changing
competitive environment.
Legal, Risk, Audit and This capability defines and manages the Legal, Compliance &
Compliance Risk Management tools for intermodal transport operations.
Management Tools include extended SAP ERP (SAP GRC -Governance, Risk,
and Compliance); or custom / packaged industry solution.
Solution support will be required as operations and
stakeholders become more diverse, and regulatory bodies are
established. Alternatives to consider are: 1) extended SAP
ERP; or 2) implement custom / packaged industry solution
HSE & Quality This capability defines and manages the implementation of
Management technologies, standards, regulations, codes of practice and
employee skills, to achieve quality of service; and excellence
in health, safety and environment (HSE) performance by
creating and maintaining a culture of zero harm.

Corporate Security This capability defines and manages the process of identifying
and logging operations security alarms, events, indicators,
ICT & Data This capability defines and manages the Information
Management Technology Management tools for intermodal transport
operations. Tools include IT Service Desk and Infrastructure
Management systems, for example: Network, Security, and
Platform solutions.
• Architecture Repository and Governance system required;
• IT Portfolio and Project Management system required;
• IT Service and Infrastructure Management systems to be
assessed separately in Infrastructure Assessment
Strategic Asset This capability enables a solid, standards-based foundation for
Development managing and developing physical assets. SAP Enterprise
Asset Management (EAM) software can help you increase
operational efficiencies, improve asset usage, reduce costs,
and better manages capital expenditures throughout the asset
lifecycle.
The following benefits will be achieved:
• Faster, more accurate asset reporting and analytics – for
savvier decision making;
• Heightened visibility into asset performance, risk, and
capital expenditures;
• Improved asset utilization with centralized monitoring and
control; and
• Superior asset performance, efficiency, and reliability with
minimized disruptions
Stakeholder This capability defines and manages the solution of
Management incorporating the requirements and expectations of the
internal and external stakeholders of PRASA's operations
across all its business units.
Strategic Network This capability defines and manages the solution of Transport
Planning Network Planning, which involves the evaluation, assessment,
design and siting of public transport facilities (generally
streets and highways with bus lanes and public transport
railway lines). Network planning involves a process of close
integration:
• integration within and between different modes of transport;
• integration with the environment;
• integration with land use planning;
• integration with policies for education, health and wealth
creation.
The following key roles must be performed by transport
network planners:
• take account of the social, economic and environmental
context of their work;
• understand legal, regulatory policy, resource framework
within which they work;
• understand and create transport policies, strategies and
plans that contribute to meeting social, economic and

environmental needs;
• design the necessary transport projects, systems and
services; understand the commercial aspects of operating
transport systems and services;
• know about and apply the relevant tools and techniques;
must be competent in all aspects of management, in
particular communications, personal skills and project
management.
Knowledge & This capability defines and manages the process of capturing,
Training Management developing, sharing, and effectively using organisational
knowledge. It refers to a multi-disciplined approach to
achieving organisational objectives by making the best use of
knowledge
Fixed Asset This capability serves as a collective term for the track,
(Infrastructure) signals, stations, other buildings, electric wires, perway and
Management signalling infrastructure, etc., necessary to operate a railway
Mobile Asset (Rolling This capability defines and manages the Rolling Stock
Stock & Fleet) originally referred to the vehicles that move on a railway. It
Management has since expanded to include the wheeled vehicles used by
businesses on roadways. It usually includes both powered and
unpowered vehicles, for example locomotives, railroad cars,
coaches, wagons, maintenance vehicles, etc.
Mobile Assets also include Bus Fleet which includes
commercial motor vehicles such as cars, aircraft (planes,
helicopters etc.), ships, vans and trucks, as well as rail cars.
Linear Asset This capability defines and manages the Linear Assets
Management (sometimes called Continuous Assets). Linear Assets often
connect with each other and are often part of a network that
moves fixed Assets. I.e. rail lines for trains, water pipes for
water and roadways for cars.
Real Estate Asset Real estate is "property consisting of land and the buildings on
Management it, along with its natural resources such as crops, minerals, or
water; immovable property of this nature; an interest vested
in this; (also) an item of real property; (more generally)
buildings or housing in general. Also: the business of real
estate; the profession of buying, selling, or renting land,
buildings or housing."
Energy This capability defines and manages the Power derived from
the utilization of physical or chemical resources to work
machines e.g. locomotives
Telecoms This capability defines and manages the components of a
telecommunications systems (transmitter, transmission
channel, and receiver) as wells as electrical and
electromagnetic technologies, such as telegraph, telephone,
and tele printer, networks, radio, microwave transmission,
fibre optics, cabling and communications satellites.
MRO Strategy This capability defines and manages the maintenance, repair
and overhaul routine actions associated with scheduled
maintenance and preventative maintenance. MRO supplies

refer to non-strategic commodity supplies, including general
industrial merchandise, standard machine tools, and spare
parts required for maintenance of the capital equipment
Configuration This capability defines and manages the configuration, the life
Management cycle management and the renewal of assets as part of the
scheduled and preventative maintenance process.
Equipment This capability defines and manages the engineering
Management equipment and tools used in the engineering support, design
and analysis process of maintenance operations management.
Materials This capability defines and manages consumable assets used
Management in the engineering support, design and analysis process of
maintenance operations management.
Maintenance This capability defines and manages the Planning, Scheduling,
Operations Service Execution and the Management Reporting involved in
Management the daily process of shaping and configuring maintenance-
related business processes, systems and equipment, to make
them fit for the daily operation.
Maintenance This capability defines and manages the engineering support
Engineering Support activities and the engineering equipment, tools and
consumable assets used in the maintenance of intermodal
transport assets.
Portfolio Investment, This capability defines and manages the Portfolio Investment
Funding & Acquisition Funding & Finance management tools for intermodal transport
operations. Capital investments and funds are expected to
become more complex and diverse as the rail and fleet
network expands and facilities are built. Business
requirements must be further assessed to ensure sufficient
cost management and budget control functions exist. Tools
include SAP FI, PS and upcoming BPC; or implement packaged
industry solution.
Non-Core Asset This capability defines and manages the process of capital and
Commercialisation funds investments in assets other than core rolling stock, bus
fleet and associated station and depot assets.
Project Governance & This capability defines and manages the Project Governance
Assurance Assurance & Compliance Management tools for intermodal
transport operations. The purpose is to develop a consolidated
project management dashboard reporting tool to govern and
monitor project development. Tools include new central
enterprise solutions, for example IBM Rational; or 2) best-of-
breed consolidated industry standard solutions, including:
EPFM, ComplyServ, DOORS, or Primavera.
Project & Program This capability defines and manages the Project Work
Management Breakdown structure (WBS) in which the critical work items
and elements, called tasks allocated to resources of a project,
are indicated to portray their relationships to each other and
to the project as a whole
Engineering Design This capability defines and manages the Engineering Design &
and Analysis Analysis tools for intermodal transport operations. Tools
include packaged industry standard solutions, including: CAD
or TILOS

Handover & This capability defines and manages the Handover &
Commissioning Commissioning tools for intermodal transport operations.
Tools include packaged industry standard solutions, for
example: SAP DMS, Documentum and EPFM. Implementation
of these tools covers Capital Projects transition to Asset
Operations (Data extraction & transformation, quality checks,
as-built engineering change process, transmittals support, and
handover facilities)
Corporate Security This capability defines and manages the process of identifying
Management and logging operations security alarms, events, indicators,
Access Management This capability defines and manages the process of putting
access management solutions in place to manage security
access control, and related events, indicators, incidents and
other critical information that pose risk and vulnerability to
the depot operations of PRASA
Alarm Management This capability defines and manages the process of putting
alarm systems in place to identify and log operations security
alarms, events, indicators, incidents and other critical
information that pose risk and vulnerability to the depot
operations of PRASA
Detection This capability defines and manages the process of putting
Management detection management solutions in place to identify and log
operations security alarms, events, indicators, incidents and
other critical information that pose risk and vulnerability to
the depot operations of PRASA
Emergency This capability defines and manages the process of handling
Management emergencies identified and logged by means of operations
security alarms, events, indicators, incidents and other critical
information of risk and vulnerability to the depot operations of
PRASA
Security information A Security Information Management system captures
Management operations security alarms, events, indicators, incidents, video
surveillance and other depot security information
CCTV Analytics/ Video analytics can transform standard CCTV systems into
Depot Surveillance intelligent and effective depot surveillance, detection and alert
systems
Preventative and This capability refers to the planning of preventative and
Corrective corrective maintenance of infrastructure or fleet
Maintenance
Maintenance This capability refers to the allocation of fleet and
Scheduling infrastructure to the maintenance schedule
Resource Allocation Assign Resources (Infrastructure / Fleet / People / Financial)
to the Integrated Service Schedule (Revised Timetable)
Functions of Train and Bus Operations
Rolling Stock Fleet Consider train operational plan of rolling stock in maintenance
Operation Planning planning and scheduling of such rolling stock

Operations Visibility The capability to monitor in a visual mode the train/bus
and Reporting movement within a depot/yard in order to execute
maintenance activities
Quality Management This capability defines and manages the implementation of
technologies, standards, regulations, codes of practice and
employee skills, to achieve quality of service
Timetable Planning See Baseline Timetable Planning
Operational Safety This capability defines and manages the implementation of

(HSE) Management technologies, standards, regulations, codes of practice and
employee skills, to achieve excellence in health, safety and
environment (HSE) performance by creating and maintaining
a culture of zero harm.
Occupations Capability to coordinate any infrastructure, specifically linear
Management asset maintenance or repair activities
Train Set The process of train/bus compilations based on the service
design (locomotive type, number of sleeper coaches, dinning
couches, luggage vans, etc.)
Interlocking/ Validate, inventory and document yard inventory through:

Movement Control
 Manage shunter operations
 Define shunting guidelines
 Plan shunter and railcar movements
 Coordinate movements.
SCADA (Network) SCADA (supervisory control and data acquisition) is a system
Management operating with coded signals over communication channels so
as to provide control of remote equipment
Track & Trace This capability defines and manages the solution to
(Telemetry/ GPS) log/record, encode/decode, tag and report on telemetry data
transmitted to receiving equipment for monitoring to
Geo Localisation The capability to uniquely identify the geo-referenced position
(GIS) of a bus/train/coach at any given point in time
Maintenance Support Any activities or business functions that are aimed at
supporting maintenance operations
Occupation The capability to perform infrastructure maintenance within an
Maintenance occupation raised for such infrastructure
Execution
Management
Maintenance Capability to manage and report on any maintenance related
Information information
Management
Train Arrival and Lookup the baseline timetable and service schedule for
Departure Times departure and arrival times for Trains / Buses
Train Position The geo-referenced position of a train at any given point in

time

Depot Information Manage the gathering and communication of depot
Management maintenance, security, operations and control information as
well as the linking to and integration of passenger information
Depot Information Manage real-time depot information display about arrival and
Display departure times and predictions, as well as information about
the nature and causes of disruptions, including notifications
regarding speed, weather, timetable/ schedule updates,
events, traffic, exceptions or other variances
Track Layout The physical design information, plan, and drawing relating to
the layout of a depot's train tracks
Document The use of a computer system and software to store, manage
Management and track electronic documents and electronic images of paper
based information captured through the use of a document
scanner
Project Management Project management is the process and activity of planning,
organizing, motivating, and controlling resources, procedures
and protocols to achieve specific goals in scientific or daily
problems
Stakeholder The aim of stakeholder relations management is to influence
Management stakeholder attitudes, decisions, and actions for mutual
benefit.
Annexure - C : PRASA DMP-relevant Application Definitions
Business
Application Application Description
AUTOCAD Technical Drawing Tool
Babylon(BMS) Building management system. Generally used for
Management and control of various building features such as
Access Control / CCTV / Lifts / Escalators / Lights / Air
Conditioning etc.
BIG DATA A solution with capabilities to examine large data sets
ANALYTICS containing a variety of data types, to uncover hidden
patterns, unknown correlations, market trends, customer
preferences and other useful business information.
CA Service Desk Problem/Incident Management System for IT
CCTV (T2G) Closed Circuit Television System to be delivered as part of the
Train to Ground Project.
CITRIX To access applications (Empac, Fare Revenue, Optimiza,
TDMS and Project Wise)
Clockwise Clockwise is a time keeping payroll system. It is used to
capture employee attendance records, which are used against
employee roles and responsibilities for remuneration
activities. The system also records overtime and overtime
trends.
All data is transmitted to the SAP system for salary calculation
and payment to employees.
COGNOS A business intelligence tool used performing reporting,
analysis, trend analysis and dash-boards to assist
management in decisions making process. It mainly used by
Engineering services (Rolling Stock).
Crystal Reports This is a report writing tool used by the business to assist
management with information required.
Dellmeier Digital Software for Digital Video Recorders for ICS project
Video Recording
DM An electronic content management package used for
Document Management within PRASA.
EB This is configuration management system used for the
management of asset composition (what the asset comprised
off) and all associated documentation.
EMPAC Infrastructure Maintenance, planning and management
system
EPIC Project, Program & Portfolio Management Tool
FleetMax Vehicle Management System
FMMS Rolling stock Maintenance, planning and Management system.
The FMMS system is used to undertake all rolling stock (trains
and coaches) maintenance, planning and management for
Metrorail. Incidents and failures pertaining to rolling stock are
also captured into the system.
ICAS Train driver training & assessment tool
IIMOMS Integrated Intermodal Operations Management Solution. The
solution involves the streamlining, automation and integration
Business
of PRASA’s transport (road and rail) operations, in order to
maximize operational efficiency and effectiveness, reduce risk
and produce a world class transportation service.
IRAS Connectivity to a VPN
Link Organizer MS Access based application for Rostering to be replaced by
TOMS rostering module. Has most of TOMS Rostering features
but requires manual input of data.
Manhattan Manhattan is a UK based property and asset management
ISAMS system used by companies that own, occupy, manage,
maintain or invest in property and includes functions such as
facilities management, development, maintenance, valuation,
tenancy control, lease management and rent collection and
payment.
MDTW Mission Directed Work Teams
Mentor Mentor is a UK based property and asset management system
used by companies that own, occupy, manage, maintain or
invest in property and includes functions such as facilities
management, development, maintenance, valuation, tenancy
control, lease management and rent collection and payment
MOBE Metrorail Electronic Occurrence Book - In-House ASP.NET
WEB based system developed for WITS Metrorail Protection
Service
MOBILE The system that allows operational stuff to communicate
WORKFORCE through cell phones, tablets and other mobile devices
mySAP SRM SAP Suit Module
Payroll Payroll System is used to compute and process
salaries/wages according the hours worked by all staff
PCDOCS (ECM) The PC Docs application is an electronic content management
package used for Document Management within PRASA
Pilog The system used for controlling the materials master data for
SAP. It creates new item numbers, descriptions using
International description templates
PIS / RTPIS (T2G) Passenger Information System used to display or provide
passenger information in real time as part of the Train to
Ground Project
Project Wise Project and Configuration Management System.
PSIM CCTV, Access Control and Intrusion detection management
system
Railcom Railcom monitors the status of the rail network in order to
calculate potential train delays. Railcom has a record of the
physical track infrastructure
SAP Financials SAP Suit Module
SAP PM (LAM) SAP Suit Module
SAP WAREHOUSING SAP Suit Module
Softime Softime is an Electronic Train Scheduling System. It is used to
configure train routes as requested by the train service
department. The Softime system is divided into two parts,
namely Infrastructure and Timetables
Business
STAR The STAR application offers an online ticketing system that
will be located at the service stations. This application will
allow the customer to purchase tickets online and book
online. The STAR system will also integrate with the call
centre and provide reconciliation for payments
Station Audit System used by Customer Services to audit Experience of
Facilities, Customer Information, Customer Services Staff,
Management, Safety & Security and Station Working
Instructions
TELEMETRY (T2G)- Train Tracer application will receive telemetry data sent by
Train Tracer the New Rolling Stock
Train Delay The Train Delay Management System (TDMS) is, in essence
Management an incident reporting system, used to log and record all
System (TDMS) incidents that impact and or delays train service.
Statistical information is drawn from this system by the train
operation division in order to analyse the types of incidents
recorded for any preventative actions that may be highlighted
by the incidents logged.
Train Operations Toms is used to manage train sets and resources in Metro
Management Rail. Once a service design has been completed, in Softime it
System (TOMS) is imported into TOMS as version 1 of the design.
TOMS works using train sets, time tables, routes and
resources (staff rosters) in order to fulfil a designed service
requirement.
VOICE COMMS Voice communication from train to ground
(T2G)
Table 3: PRASA DMP-relevant Application Definitions
Annexure - D : PRASA Technology Architecture Reference Model

Definitions
Definitions of the PRASA Technology Architecture Reference Model core components

that make up the DMP Technology Architecture Model follow below:
Technical Component Description
Application Delivery Application Delivery Services are the required range of

Infrastructure software services to enable the execution, dissemination,
aggregation, presentation and personalisation of
applications.
Communication Communication Infrastructure is the range of networking and

Infrastructure telecommunications equipment, software and protocols to
interconnect and communicate data, voice and video
between government ICT systems providers and consumers
configured as multiple networks, including Intranets,
Internet, and Virtual Private Networks.
Computer Facility All components that will make up the data centre safe and
Infrastructure secure for operations.
Computing Platform and Computing Platforms is the range of physical computing

Peripheral hardware, input-output peripherals and associated operating
Infrastructure: systems that are required to capture (input), store,
compute, and output all data.
Database Management Database Management Infrastructure is the range of

Infrastructure foundation software that is required to store, organise,
process, retrieve and integrate data within structured and
unstructured databases.
Infrastructure Infrastructure applications are the rage of support

Application applications such as BPM tools and project management
solution to execute business process smoothly.
Middleware Middleware Infrastructure is the required range of software

Infrastructure that enables systems to co-operate, collaborate, synchronise
and integrate in a distributed, heterogeneous environment.
System Engineering Set of technologies used to develop new systems.

Infrastructure
System Management System Management Infrastructure is the required functional

Infrastructure user system comprising skilled personnel and standard
operating procedures to sustain the readiness, assurance
Technical Component Description
and performance of Government ICT Infrastructure elements

according to a management plan.
System Security System Security Infrastructure is the required range of

Infrastructure software services and equipment to maintain the
confidentiality, integrity and availability of the Government
Information Systems.
Annexure - E : PRASA Enterprise Data Definitions
Data Entity Definition

Accounts Payable An accounting entry that represents an entity's
obligation to pay off a short-term debt to its creditors
Accounts Receivable Money which is owed to a company by a customer for
products and services provided on credit
Application/Data Application software (an application) is a set of one or
more computer programs designed to permit the user
to perform a group of coordinated functions, tasks, or
activities. Data are facts and statistics collected
together for reference or analysis
Asset In financial accounting, an asset is an economic
resource. Anything tangible or intangible that is
capable of being owned or controlled to produce value
and that is held to have positive economic value is
considered an asset
Assigned Resource Normally a skilled employee fulfilling a specific role and
being assigned to the crew of a train or bus
Automatic Fare Collection An automated fare collection (AFC) system is the
(AFC) collection of components that automate the ticketing
system of a public transportation network - an
automated version of manual fare collection
Baseline Timetable A baseline table of departure and arrival times of
trains, buses, or airplanes
Bus A bus is a road vehicle designed to carry many
passengers. Buses can have a capacity as high as 300
passengers. The most common type of bus is the
single-decker rigid bus, with larger loads carried by
double-decker and articulated buses, and smaller loads
carried by midibuses and minibuses; coaches are used
for longer-distance services. Bus manufacturing is
increasingly globalised, with the same design
appearing around the world.
Calendar Event An event that is planned for a specific day and time on
a yearly calendar
Cash Money in the physical form of currency, such as
banknotes and coins
Census A count of the number of commuters/passengers
making use of a specific train/bus service or station
Channel The electronic medium that is used to enable
communication to stakeholders
Communication Communication is the act of transferring information
through verbal messages, the written word, or more
subtle, non-verbal signals
Commuter Petition A request to a transport agency of government by
commuters to address a specific issue
Complaint A statement that something is unsatisfactory or
unacceptable by the passengers of bus/train services

Configuration An arrangement of parts or elements in a particular
form, figure, or combination
Contingency Plan A contingency plan is a plan devised for an outcome
other than in the usual (expected) plan
Contract In common law legal systems, a contract (or informally
known as an agreement in some jurisdictions) is an
agreement having a lawful object entered into
voluntarily by two or more parties, each of whom
intends to create one or more legal obligations
between them.
Cost Centre A cost centre is part of an organisation that does not
produce direct profit and adds to the cost of running a
company
Demand Forecast The forecast of passenger demand for bus/trains
services
Depot Operational depots from which staff are dispatched to
man trains are located in strategic locations through-
out the respective regions, coinciding with train
staging yard locations
Duty A task or action that one is required to perform as part
of one's job
Emergency A serious, unexpected, and often dangerous situation
requiring immediate action
Energy Power derived from the utilization of physical or
chemical resources to work machines e.g. locomotives
Engineering Data that is of an engineering nature such as
engineering designs and drawings
Enquiry An enquiry by an existing/prospective passenger on
train/bus services provided
Entertainment Entertainment is a form of activity that holds the
attention and interest of an audience, or gives pleasure
and delight
Environmental/Perimeter To provide a safe environment to conduct work within
a certain space and provide a quality service
Equipment Tangible property (other than land or buildings) that is
used in the operations of a business
Event A significant occurrence that impacts a train or bus
service
Exception/Deviation Anything that varies from the accepted norm or
standard is called an exception/deviation
Failure Shortcoming or imperfection
Fare The money paid for a journey on public transport
Fault/Defect As a result of a failure
Feedback The modification or control of a process or system by
its results or effects
Financial Budget A quantitative expression of a plan for a defined period
of time. It may include planned sales volumes and
revenues, resource quantities, costs and expenses,
assets, liabilities and cash flows

Fleet A fleet is a collection of vehicles such as busses or
train sets
Fuel Oil that is burned to produce power
Headway Headway is a measurement of the distance or time
between vehicles in a transit system. The precise
definition varies depending on the application, but it is
most commonly measured as the distance from the tip
of one vehicle to the tip of the next one behind it,
expressed as the time it will take for the trailing
vehicle to cover that distance. A "shorter" headway
signifies a more frequent service.
Hospitality Hospitality is the act or practice of being hospitable.
This includes the reception and entertainment of
passengers on trains or buses
Incident An instance of something happening; an event or
occurrence
Incident Response The actions taken to deal with an incident that
occurred
Infrastructure Asset Infrastructure assets refer to railway track, power grid,
depots, stations, roads, signalling and public
infrastructure assets
Inspection Critical appraisal involving examination, measurement,
testing, gauging, and comparison of train/bus
components normally before a trip is performed
Integrated Schedule Scheduled trains are trains for which running times
have been announced, and such trains integrated with
other scheduled trains
Inventory Inventory or stock refers to the goods and materials
that a business holds for the ultimate purpose of resale
or internal use
Invoice An invoice is a commercial document issued by a seller
to a buyer, relating to a sale transaction and indicating
the products, quantities, and agreed prices for
products or services the seller had provided the buyer.
Journal / Register A record of all events that occurred during a bus/train
trip. The journal records the daily tasks, pre-trip
inspection done and record incidents such as traffic
fines and roadblocks.
Journey Plan The transport route between a start and end point that
would be followed which may include different modes
of transport
Knowledge Knowledge is a familiarity, awareness or understanding
of someone or something, such as facts, information,
descriptions, or skills, which is acquired through
experience or education by perceiving, discovering, or
learning
Linear Asset Linear Assets (sometimes called Continuous Assets)
Linear Assets often connect with each other and are
often part of a network that moves fixed Assets. I.e.
rail lines for trains, water pipes for water and roadways
for cars
Location A specific position or point in physical space

Maintenance Plan Maintenance planning is about deciding what, how and
what time estimates is required for maintenance work
Maintenance Schedule Maintenance scheduling decides when and who will
perform the maintenance work
Material Basic material used in the operations of a business
Mobile Asset Rolling stock originally referred to the vehicles that
move on a railway. It has since expanded to include
the wheeled vehicles used by businesses on roadways.
It usually includes both powered and unpowered
vehicles, for example locomotives, railroad cars,
coaches, and wagons
Movement Train/Bus movement under controlled circumstances
Network The rail or bus network consisting of all routes and
supporting infrastructure components
Notification Notification or warning of something, especially to
allow preparations to be made
Notification Important information about train/bus services of
interest to passengers communicated to passengers
e.g. late departure of train/bus
Observation The action or process of closely observing or
monitoring something
Occupation Occupations can be taken of points, signals and/or
related equipment, in other words, control over it can
be taken over from Operating and the use thereof for
train and shunting movements suspended, for the
purpose of maintenance and/or repair work, to be
replaced, shifted, altered, removed or suspended.
Organisation An organised group of people with a particular
purpose, such as a business or government
department
Passenger A person who is traveling in a bus or train who is not
the driver or crew member
Passenger Info Information on punctuality of train and bus services
and other passenger related information
Performance The accomplishment of a given task measured against
pre-set known standards of accuracy, completeness,
cost, speed, etc.
Permit An official document giving someone authorisation to
do something
Point A Signal Transfer Point is a router that relays
messages between signalling end-points and other
signalling transfer points
Portfolio A portfolio of investments that are made with the
expectation of earning a return on it
Project A project is defined as a collaborative enterprise,
involving research or design, that is carefully planned
to achieve a particular aim
Project WBS A project work breakdown structure (WBS) is a chart
in which the critical work elements, called tasks, of a

project are illustrated to portray their relationships to
each other and to the project as a whole
Real Estate It is a special instance of real property, which is real

estate – land and buildings – plus the rights of use and
enjoyment that come with the land and its
improvements
Report Can mean to report/alert when a specific measurement
threshold is reached
Reservation An arrangement to have a seat on bus/train held for
your use at a later time
Resource Capacity Total number of resources (train sets, crew, etc.)
available to provide train/bus services
Revenue / Income The amount of money that a company collects during a
specific period
Revised Timetable A revised table of departure and arrival times of trains,
buses, or airplanes
RFID Radio-frequency identification (RFID) is the wireless
use of electromagnetic fields to transfer data, for the
purposes of automatically identifying and tracking tags
attached to objects. The tags contain electronically
stored information.
Rolling Stock Rolling stock originally referred to the vehicles that
move on a railway. It has since expanded to include
the wheeled vehicles used by businesses on roadways.
It usually includes both powered and unpowered
vehicles, for example locomotives, railroad cars,
coaches, and wagons
Rotation The passing of a privilege or responsibility to each
member of a group in a regularly recurring order
Route The specific route that a train/bus will follow showing
train/bus stations that would be stopped at
Route Map Graphical representation of the given infrastructure
across which services are rendered
SCADA SCADA (supervisory control and data acquisition) is a
system operating with coded signals over
communication channels so as to provide control of
remote equipment
Schedule A bus/train service design for which running times
have been announced
Seat A place in which one may sit, normally booked on a
train or bus
Security The practice of safeguarding the assets of an
organisation
Service A transport service offered to passengers/commuters
either by bus or train
Service Amendment A change effected to the planned bus/train service

Service Plan This is the process whereby new services are
introduced or existing services amended. If it is
feasible to accommodate the service request, the
necessary arrangements are made to implement it
Service Request A request for a train/bus service
Service Review A performance measurement of how well a bus/train
service was executed
Shift Journal All events during a work shift is recorded within a shift
journal, normally by the Train Assistant or bus driver
Signal Railway signalling is a system used to safely direct
railway traffic in order to prevent trains from colliding.
Trains move on fixed rails so they are uniquely
susceptible to collision
Signalled Territory Provide the safety of rail operations within a defined
area
Special Requirement A special requirement can include the addition of a
special train based on a special requirement such as a
music festival
Staff (Crew) Train and bus crew members (Examples of such roles
are Train Crew Controller, Section Manager, Train
Driver, Train Assistant)
Staff Profile A profile of the job duties as well as the expected
experience and skills you'll need from a staff member
for a particular position
Staff roster Staff rosters will be built for train/bus services giving
the human resource requirements for a specific
train/bus service to be rendered
Staging Keeping a train set in between duties in a special area
Stakeholder A person, group or organisation that has interest or
concern in an organisation
Station A train station, or a railway station or a railroad station
or simply station, is a railway facility where trains
regularly stop to load or unload passengers and/or
freight. It generally consists of at least one track-side
platform and a station building (depot) providing such
ancillary services as ticket sales and waiting rooms. If
a station is on a single-track line, it often has a passing
loop to facilitate traffic movements. The smallest
stations are most often referred to as 'stops' or, in
some parts of the world, as 'halts' (flag stops).
Stations may be at ground level, underground, or
elevated. Connections may be available to intersecting
rail lines or other transport modes such as buses,
trams or other rapid transit systems.
Supply/Demand The demand for train/bus services and the capability to
supply such services to passengers
Tagging Unique identification of an object to be traceable
Telecoms The exchange of information over significant distances
by electronic means

Telemetry Data Telemetry is the highly automated communications
process by which measurements are made and data
collected at remote points and transmitted to
receiving equipment for monitoring
Ticket A piece of paper or card that gives the holder a certain
right, to travel by public transport
Time Card A card either filled out by an employee or stamped by
a time clock, recording the employee's starting and
quitting times each work day.
Time Slot A time interval during which a stretch of track is
available for the use of a train service
Track The track on a railway or railroad, also known as the
permanent way, is the structure consisting of the rails,
fasteners, railroad ties
Traffic A number of trains/buses moving within a particular
geographical location at a specific point in time
Train A train is a form of rail transport consisting of a series
of vehicles that usually runs along a rail track to
transport cargo or passengers. A passenger train is
one which includes passenger-carrying vehicles which
can often be very long and fast. It may be a self-
powered multiple units or railcar, or else a combination
of one or more locomotives and one or more
unpowered trailers known as coaches, cars or
carriages. Passenger trains travel between stations or
depots, at which passengers may board and
disembark. In most cases, passenger trains operate on
a fixed schedule and have superior track occupancy
rights over freight trains.
Trip A travel experience with a specific beginning and end
point
Work Order An order authorising specific work, repairs, etc., to be
done
Yard A special area where a train set is safely kept in
between duties

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Enterprise Architecture prasa_dmp_ea_requirements_v2.

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8.3.18 Dispatch (Signalling) Management ...................................................... 20

9.2.4 Rolling Stock Fleet Operations Planning ............................................... 25

9.5.9 Strategic Asset Development .............................................................. 29

The purpose of this document is to formulate requirements as identified during the

Business Need Description

alignment complies with PRASA enterprise standards, principles,

Other project Understanding of the PRASA Enterprise project

Table 1: DMP EA Business Need

 Gauteng South - Braamfontein Depot

Figure 1: Depot Modernization Project Overview

The project has three phases producing four deliverables:

# Project Phase Success Criteria

1. Reference Framework Document the framework that serve as a reference:

To analyse the business requirements and validate the DMP

To organise the business requirements, incorporate the

To serve as basis for the Baseline and Target DMP Enterprise

2. Baseline Architecture Document the Baseline and Target DMP Enterprise

3. Roadmap The Roadmap document, indicating among other:

Gap and improvement opportunities or project initiatives;

Project initiative dependencies, milestones, and timelines.

Table 2: Depot EA Project Phase

7 Depot Target Architecture Model

OPERATIONS SUPPORT MANAGEMENT

DMP Target DMP Inherent DMP Interface

Figure 2: Depot Target Business Capability Model

8 Depot Business Capabilities

8.1 Capability Group: Security Management

8.1.1 Corporate Security Management

 Access control system

8.1.2 Access Management

 Issue visitors cards/Biometric enrolment

8.1.3 Alarm Management

 Intrusion detection monitoring

8.1.4 Detection Management

 Visual display of alarm and fault conditions

8.1.5 Emergency Management

 Signal Heating, Ventilation & Air Conditioning Systems (HVAC)

when a fire is detected.

8.1.6 Security Information Management

8.1.7 CCTV Analytics/Surveillance Management

 Visual display of selected camera images live and recorded

8.2 Capability Group: Engineering Management

8.2.1 Preventative and Corrective Maintenance

 Management of the preventive maintenance of multiple train units and cars;

8.2.2 Maintenance Scheduling

 Report on critical repairs;

8.2.3 Resource Allocation

 Consider Resource Availability

8.2.4 Rolling Stock Fleet Operation Planning

 Manage roaster (train crew)

8.2.5 Integrated Service Planning and Scheduling

 Managing operational stakeholder communication

Perform integrated scheduling (revised timetable) by:

 Considering un/planned occupations

 Considering exceptions/variances and

8.3 Capability Group: Operations Management

8.3.1 Operations Visibility and Monitoring