Ter

m Paper
on
ORGANI
SATI
ONALBEHAVI
OUR&I
SSUESRELATEDTOI
TAT
WORKPLACE .

Submi
tt
edt
o
Ami
tyUni
ver
sit
yUt
tarPr
adesh,
Lucknow.

Bachel
orofBusi
nessAdmi
nist
rat
ion.
(2017-
2020)
by
Shi
vyaJeswani

A7006417052
Undert
hegui
danceof

MR.
Samar
thPande.

AMI
TYBUSI
NESSSCHOOL

AMI
TYUNI
VERSI
TYUTTARPRADESH,
LUCKNOW.

1
 ACKNOWLEDGEME
Asapar tofourcoursecur ri
culum ,Ihadmadeapr oj
ectreport
onatopict ogetexposur et oaboutor ganizati
onal behaviour.I
wouldl
iket othankAmi tyUniversi
tyf orgiv
ingmet heoppor tuni
ty
tohaveaout lookofpr act
icalknowl edget hr
ought hisproject.I
ext
endmyhear ti
estthankst omyf acultyguideMR.SAMARTH
PANDE, forsuppor t
ingandgui dingmet hroughoutmypr oject,
wit
houthimt hesuccessfulcompl eti
onoft heprojectwoul dnot
havebeenpossi blewithouthim.Al soIwouldli
ketothankmyf amil
y
andf
ri
endswhomot
ivat
ed&hel
pedmeatev
eryst
ep.

Your
sSi
ncer
ely
SHI
VYAJESWANI
BBA

TABLEOFCONTENT
Topi
cs
2
Pages

CHAPTER1
Obj
ect
ives
I
ntr
oduct
ion
CHAPTER2
Li
ter
atur
eRev
iew
CHAPTER3
Resear
chMet
hodol
ogy
CHAPTER4
Fi
ndi
ngs
Lear
ning
CHAPTER5
Concl
usi
on
CHAPTER6
Bi
bli
ogr
aphy

3
Chapt
er1
OBJECTI
VES
Tounderst
andwhyOr
gani
zat
ional
Behav
iouri
s
i
mportant.
Toindent
if
ythe5content
sthatar
eimpor
tanti
n
Organi
zat
ional
Behavi
our.
Tounderstandhowthese5cont
ent
scont
ri
buti
n
Organi
zati
onalBehav
iour.
 Togetmoreknowl
edgeaboutOr
gani
zat
ional
Behav
iour
.
Tofi
ndoutt
heissuesfacedinanor
gani
zat
ionr
elat
ed
toOr
gani
zat
ionalBehavi
our.
Tounderst
andhowar
eissuesi
nanor
gani
zat
ion
tackl
ed.

4
 I
NTRODUCTI
ON
Or
gani
zat
ional
behav
iouri
sthest
udyofi
ndi
vi
dual
,gr
oup
orinterpersonal behaviourandi t
simpactonor ganizat
ion.
Thest udyofor gani
zationalbehav i
ourrelatestoamanner
i
nwhi chonei sexpect edtobehav einanor ganizati
on.The
manager sunderwhom t heempl oyeesar ewor kingshould
beawar eaboutt hehumanbehav iour,emot i
onal
i
ntelli
genceandski l
lsofani ndivi
dual.Or gani
zat i
onal
behav iourisnotbaseduponi ntuiti
onsorgutf eel i
ng.Itis
basedupont hescienti
ficappr oachest hatcanbeappl i
ed
ont heempl oyeesinanor ganizati
on.
Organi
zat
ionalbehav
iourhelpsinl
earni
ngaboutonselfas
wellashelpsi
ndealingotherhumanbeings.The
fol
lowi
ngar et
hecontentsunderorgani
zati
onalbehav
iour
t
hatwouldhelpinknowingoneselfandothersmore-
HumanBehav
iour
I
ndi
vi
dual
Behav
iour
I
nter
per
sonal
Behav
iour
Gr
oupBehav
iour
Mot
ivat
ion&At
ti
tude

5
1)HumanBehav iourisainternalorext er
nalsti
muliorin
otherwordshowaper sonr eact
st oapar ti
cularsi
tuati
on.
HumanBehav i
ourofaper sonisinfluencedbyat ti
tude,
emot i
ons,val
ue,cult
ure&genet i
cf actors.Thereare
threefact
orst
hataffecthumanbehav iour–
Personalf
actor-t
hati
ncl
udesphy
sical
char
act
er,
age,
gender,experi
enceet
c.
Or
ganisat
ionfact
ors–t
hati
ncl
udeper
cept
ion,
at
ti
tude,val
uesetc
Envir
onmentalfact
ors–thati
ncludepoli
ti
cal
,soci
al,
technol
ogi
cal,
economical&legalfact
ors.

HUMANBEHAVI
OUR has3l
evel
s

I
ndi
vi
dual
lev
el-st
udi
es“howani
ndi
vi
dual
behav
es”
I
nterper
sonal l
evel-st
udi
es“howpeopl
ebehav
ein
pai
redrelat
ionships”
Gr
ouplev
el-st
udi
es“howpeoplebehav
eaccor
dingt
o
gr
oupnormsandgroupgoal
s”.

6
2)Indi
vidualBehaviourist
hewayani ndiv
idual
would
reacttoapar t
icul
arsit
uati
on.Thefoundati
onofindi
vi
dual
behaviourisbasedont hefol
l
owingfactor
s-
BI
OLOGI
CALFACTORS
EMOTI
ONALI
NTELLEGENCE
LEARNEDCHARACTERSTI
CS
Ani ndi
viduali
srecogni
zedbyhisorherper sonali
ty.
personalit
yofapersonismadeupoff eel
ings,emotions,
thoughtet c.Thecombinati
onofthesequal i
ti
esand
characteri
sti
cs makeaper son’
suniqueidentit
yor
makesaper sonwhoheorshei s.I
fweknowaper son’s
personalit
yiti
seasytopredictt
hebehav i
ouroftheper son
.
Emot ional I
ntelli
gencealsoplaysagreatroleinaper son’
s
i
ndividual behav i
our.Emot i
onalIntel
li
gencei stheabi l
i
ty
tounder standone’ sownemot i
ons& emot ionsofot her s
aswel l.Peopl ewi t
hhigheremotionalI
ntell
i
gencet endt o
bui
ldst r
ongerr elat
ions& successfulcareer.Lear
ni ngand
percept i
onal socont ri
but
einmaki ngperson’sindividual
behav iour.
Lear ni
ngi sapermanentchangei naper son’ s
7
behaviourt hattakesplacethr
oughoutthelif
eti
meduet o
thedifferentsit
uationsonemustf aceinthei
rli
fe.
While
perceptioni sthepr ocessbywhi
chani ndivi
duali
nter
pret
theinformat i
oni nor dert
ogivemeaningtot he
envir
onment .
3)Inter
personalbehaviouristhestudyofone’sown
knowledge,atti
tude,values,emotions,percept
ion&
mot i
vat
ion&howi taf
fectsothersbehaviour.
Transati
onanal
ysi
si soneofthetechni
questhathel
psin
under
standi
ngaper sonthei
rownbehav i
our&others
behavi
ouraswell
.Itwasintr
oducedbyEricBer
nein1950.
I
tconsistof
-
Anal
ysi
sofSel
fAwar
eness
Anal
ysi
sofEgost
ate
St
roki
ng
Scr
iptAnal
ysi
s
Anal
ysi
sofTr
ansact
ion
Anal
ysi
sofLi
feposi
ti
ons
GameAnal
ysi
s
Emot i
onalInt
ell
igenceisalsoi
mportantini
nterper
sonal
behaviouraswel l
.Twomor easpectscont
ri
buteto
I
nterpersonalBehaviourt
hatar
epower&wor kpl
ace
8
pol
i
tics.
Poweri stheabil
it
yt ocont
rol,i
nfl
uencet hebehaviourof
peopleaswel lasgetti
ngthethi
ngsdonebyot hers
.Sourcesofpowerar ereward,
expert,r
eferent,
l
egit
imate&
coercive.Whilewor kpl
acepoli
ti
csreferstot hebehaviour
i
nhumant hr
oughcommuni cati
ont hatexpressespower
&aut horit
y.
4)GroupBehav i
ourcanbedef i
nedastwoormor e
i
nterdependentorint
eract
ingi
ndi
vi
dualscomet oget
heri
n
ordertoaccomplishacommongoal .Groupscanbe
di
v i
dedintwocategories–
For
mal
group
I
nfor
mal
group
Ther
ear
e5st
agesofagr
oupt
hatar
e–
For
ming
St
ormi
ng
Nor
ming
Per
for
ming
Adj
our
ning
Leader
shipalsocont
ri
but
esindeter
mini
nggr oup
behavi
our.Leader
shi
pist
heabi
li
tytodi
rectandguide

9
 agrouporsetofpeopl
eworki
ngtoget
heri
nordert
o
achi
eveacommonobj ect
ive.
Thequal
it
yagood
l
eadershoul
dpossesare-
I
ntel
l
igent
Ri
ght
ful
deci
sionmaki
ng
Soundphy
sique
I
nit
iat
ive
Goodcommuni
cat
ionski
l
ls
Soci
alski
l
ls
Emot
ional
l
yst
abl
e

5)Mot ivati
on&At ti
tudearethe5thcontentof
organizati
onal behaviour
.Motivati
oni stheforcethat
enablest ocreateadesi reamongt heempl oyeesto
compl etetheirtaskandachievetheirgoalswithbestof
thei
rcapabi l
ity.
Whereasatt
it
udeisaf eel
ingorawayofbehav i
ourt
hat
apersondoesforalongperiodofti
me.Repeatedwayof
behavi
nginapart
icul
armannerf or
msanatti
tude.
Att
it
udeofapersonisstr
ucturedwith3components;
Aff
ect
ivecomponent–t
hati
nvol
vesf
eel
i
ngand
emoti
onofaperson.

10
 Behavi
oralcomponent–thatinv
olveswayof
behav
iourorreact
ionofaperson.
Cognit
ivecomponent
-thati
nvol
vesknowl
edge&
bel
iefofaperson.

Amanagershoul dbeawar eofallthe5cont ent

sin
ordertounderst
and&t ackleal
ltheissuesrelat
ingto
organi
zati
onalbehvai
our.Asi ti
ssaiditiseasyt o
handleandtackl
emachi nesbuti
tisv er
ycompl i
cated
tohandleandtackl
ehumanbei ngs.

Chapt
er2
LI
TERATUREREVI
EW
Itisimport
anttostudyOrgani
zat
ionalBehavi
ourasit
helpsinanaly
singandpredi
cti
ngthebehav i
ourofa
person.I
tplaysaveryi
mpor t
antr
oleinatworkpl
aces
becauseamanagerorempl oyerwouldbeabletoanal
yse
thenatureofapersonandhowhe/ shewouldreactt
oa
11
par
ti
cul
arsi
tuat
ion.
Inthisprojectthelit
eraturereviewconsi stofanal
y sing
thewor kothershavedoneonor gani
zat i
onalbehaviour. I
t
gavememor eknowledgeaboutor ganizati
onalbehav iour
andalso hel pedmet oknowaboutpeopl e’
sdiff
erent
perspecti
vesonor ganizati
onal behaviour.Thewor kst hat
Ihavev i
ewedar egener al
lyresearchpaper sandbr ief
i
nformat i
onaboutt hem aregivenbel ow.
1)NAMEOFWRI
TER– I
lokaBennet
hChi
mel
i
e

DATEOFPUBLI NG–15thOct
SHI ober
,2014.
TOPIC–Or
gani
zat
ional
behav
iour–I
ssues:
acaseof
Toyot
a.
SUMMARY-Thear ti
cleisaboutt hepr obl em in
Toy ota Lexusandhowt hecompanyt ackl edthe
case.Thi scasecomesunderanopensy stem
organization.Nat i
onalHi ghwayTr affi
cSaf ety
Admi nistrat
ioncl aimedi t“inaccurate&mi sleading”
brand. I
nNov ember2009, thecompanyf inall
y
admi ttedthedefecti naccel eratorpedal .Cent rali
zed
structure&hi ghlev elhier
ar chystructurei nfluenced
theor ganizati
onal behav i
our.Thecompanycul t
ureis
nowbasedoncont inuousi mpr ovement&i nspect i
ng
problem .Duet othemanagementi norgani zat i
onal
behav iourToy otawasabl et ogetbacki tsr eputati
on
12
 &t
rustoft
hei
nvest
ors.

2)NAMEOFWRI
TER– PansoMour
doukout
as
DATEOFPUBLI
SHI
NG–Januar
y30,
2016.
TOPI
C– Wal
mar
t’
sout
dat
edmanagementst
yle
SUMMARY-Wal mar twasf amousamongt hepeopl e
ofr uralareasasi thadar eput at
ionf orhav i
nglow
pri
cesont hingst hatar edai lyusemat erial
s.Later
thecompanywasnotabl et okeepi t
’scust omer s
happybyt heirser vices.Thecust omer ssuedt he
companymanyt imes&t rustf orthecompanyal so
decr eased.Tocov ert hisupWal martcameupwi th
schemeofbei ngopen24*7.Wal mar talso
promot edGender–di scri
mi nat i
onamongt heir
empl oyees.Empl oy eesst artedleav i
ngj obsdueext ra
hour sofwor k&j obi nsecur ity.Peopl esai dthat
wal mar tshoul dbecl osedunt ilt
heycomeupwi tha
goodbusi nessst rategy& CEO&t hest af
fshouldalso
bechanged.Wal mar tthencameupwi t
hdiffer
ent
strategiest oat t
ractcust omer s.Italsopr ovi
dedi t’
s
empl oyeesacompar ativelybet t
ersal ary&t r
iedgivi
ng
them acomf or t
abl eenv ironment .

13
3)NAMEOFWRI
TER– Yoni
Ayi
ekoh
DATEOFPUBLI
SHI
NG–Apr
il,
2013.
TOPI
C–Organi
zat
ional
behav
iour,
chal
l
enges&
opport
uni
ty.
SUMMARY-Accor dingtohi sr
esearchor ganizati
onal
behav i
ourisimpor tantf orhumanr esources
professional
s&l eader sinor dert
obui l
dhealthy
rel
ationshipwi t
htheempl oyees.Chal l
engesand
oppor t
unity canbehandl ed bythemanager swi thhelp
ofOr ganizat
ionalbehav iour.I
twouldhel pi
nimpr ov i
ng
effi
ciency&qual i
tyofwor k.Thechallengesthathav e
beenl i
stedar epoorwor kethics,,
identi
fyi
ngpr oblem &
fi
xingthem, lowempl oyeemor al&ineff
ici
entleadership.
Hest atesthatchallengesar eahi ddenpackofoppor tuni
ty.

4)NAMEOFWRI
TER– Gr
aceFer
guson
DATEOFPUBLI
SHI
NG-
2009
TOPI
C– Whatcausesconf
li
ctbet
weenempl
oyeesi
n
anor
gani
zat
ion
SUMMARY–Accor di
ngtohi
mthecausesf
or
conf
li
ctsi
nor
gani
zati
onare–
Di
ff
eri
ngi
nval
ues–Al
li
ndi
vi
dual
shav
ethei
rown

14
 backgr
oundandcult
urethattheydonotwantt
o
compromise.Toav
oiditacceptanceamong
employeesmustbether
e.
Opposi
ngint
erest
-whenaemploy
eetryt
oful
fi
ll
his
owngoals&doesbei
ngconcer
naboutor
gani
zat
ional
goal.
Personali
tyconfl
ict–Thisi
sacommonpr obl
em as
notwoi ndiv
idual
sareali
ke.Probl
em ariseswhenthe
twoarenotr eadytoacceptorunder
standeach
other’
sbehav i
ourandnatur
e.
Poorcommuni cat
ion-whent
wopeopledonott
alkt
o
eachotherproperl
yitwoul
dresul
tin
misunderst
anding.
Personalproblems-Ifanempl oy
eehaspr oblem i
n
herfamilyorwitht
hespouse itwouldaff
ecthis/her
moodt hatwouldr
esul
tinachangei nbehaviour
whichot her
smaynotlike orunderst
oodbytheother
employees

5)NAMEOFWRI
TER– Bel
alA.Kai
fi&Sel
aimanA.
Noor
i
DATEOFPUBLI
SHI
NG–2011
TOPIC–Organizat
ional
Behav
iour
;ASt
udyon
Manager
s,Employ
ees&Teams.
15
SUMMARY-Thi sresear cht al
ksaboutt hei ndividual&
groupbehav i
our.t hewr it
ershavet akem upanew
conceptbysay i
ngor gani zati
onalbehavioura“RED
Anal y
sis”thatwouldhel ppeopl einunderstandi nhg
orgabizati
onal behaviour .Wher eRstandsf orRECOGNI ZE,
Est andsforEXPLAI N&Df orDEVELOP.Thei rper specti
ve
i
st hatfir
stthemanager s needst ounderst andt hei
r
empl oyees; onceitsdonet hemanager shoul dexplain
the empl oyeesaboutt heobj ecti
vesoft he oft he
organizati
on& howt oachi vethem.Muchi mpot ancehas
beengi ventot eamwor kThe4p’ sforanor gani zati
oni s
giventheyar e–pr i
ority,peopl e,purpose&pl an.

6)NAMEOFWRI
TER– Dr
.Geet
aR.Thakur

DATEOFPUBLI NG–14thJul
SHI y,2014.
TOPI
C–Ast
udyofOr
gani
zat
ional
Behav
iourof
Col
l
eges
SUMMARY-

16
7)NAMEOFWRI
TER– Wi
l
li
am Pi
rr
agl
i
a

DATEOFPUBLI NG–29thJune,
SHI 2018.
TOPI
C– Or
gani
zat
ional
probl
em i
ntheWor
kpl
ace.
SUMMARY-Accor dingtothi
sresearch thewri
ter
saysthatanor
ganizati
onisful
lofdiff
erentpeople
thatl
eadstodi
versit
yatworkplace.Hehaspoinyted
outmain3pointsthatcreat
epr obl
em atworkplace.
 EmployeesIssues–confl
ictbetweenwor ker
s,
personalissues,per
sonal
i
tyconf l
ict
,company
str
ucturepr obl
em &supervi
sionissues.
Team probl
em –misunderst
anding,gr
udgesf ort
he
othermember,i
gnori
ngtheor gani
zati
onalgoal&
gi
v i
ngfocusonpersonalgoal
s.
 Organi
zat
ional–wideprobl
em-ift
hei ssuesarenot
solvedassoonaspossibletheywouldi ncreaseand
thewholeorganizat
ionwoul
dbeaf fectedbyi t
.
Thesoluti
onshesuggest
edt
ocont
rol
thepr
obl
emsi
n
anor
ganizat
ionar
e
1)Sol
vi
ngt
hepr
obl
emsassoonast
heyar
ise.
2)
Tryt
ounder
standt
her
ootcauseoft
hepr
obl
em &t
ry
toel
imi
nat
eit.
17
8)NAMEOFWRI
TER–
DATEOFPUBLI
SHI
NG–
TOPI
C–
SUMMARY

9)NAMEOFWRI
TER–
DATEOFPUBLI
SHI
NG–
TOPI
C–
SUMMARY

18
 Chapt
er3
RESEARCHMETHDOLOGY

Mymai
nobj
ect
ivest
ochooset
hist
opi
cwer
e-
Tounderst
andwhyOr
gani
zat
ional
Behav
iouri
s
i
mportant.
Toindent
if
ythe5content
sthatar
eimpor
tanti
n
Organi
zat
ional
Behavi
our.
Tounderstandhowthese5cont
ent
scont
ri
buti
n
Organi
zati
onalBehav
iour.
 Togetdeeperknowl
edgeaboutOr
gani
zat
ional
Behav
iour.

19
Tofi
ndoutt
heissuesfacedinanor
gani
zat
ionr
elat
ed
toOr
gani
zat
ionalBehavi
our.
Tounderst
andhowar
eissuesi
nanor
gani
zat
ion
tackl
ed.
Thecompl et
epr oj
ectisdivi
dedintothreepartsin
ordertogivef ocusandequal amountoft i
met oeach
ofthem.Thef ir
stpartcomprisesofthecompr i
ses
ofobjecti
vesofdoi ngthispr
oject& theintr
oduction
oforganizati
onalbehaviour,
:italsoconsistsof
i
mpor tantcontentsoforgani
zational
behav i
our.
Thesecondpartcompr isesoflit
eratur
erevi
ew
wher
eIhavebriefedaboutsomeoft heworkdoneby
ot
her
sonor ganiz
ational
behaviour.
Thet hir
dpar tcompr i
sesoff i
ndings&l ear
ning.i n
fi
ndingar ethosef actst hatIgott oknowabout
duri
ngmypr oject; italsohasbr iefaboutsome
compani est hathadi ssuesregardingthecontenstof
organizati
onal behav i
or .
Inl
earningarethenewt hi
ngs
Il
earnedaboutOr ganizati
onalbehav i
ourduri
ngmy
proj
ect .
Theresear
chmet hodol
ogyIhaveusedhereis
gat
heringi
nformati
onfrom books,resear
chpaper,
j
ournal
s, i
nter
net&fewi nt
erv
iews.

20
 Li
mit
ati
oni
nthemet
hodol
ogy

Secondarydat
ahasbeenusedt
hatmaybeout
dat
ed
orinappr
opri
ate.
TheresearchesIhavestudi
edaremaj
orl
ybyforei
gn
wri
tes,ther
efor
elessinfor
mati
onaboutt
hesi
tuati
on
ofourcountr
yiscoll
ected.
Theresearchesaregi
venbydif
ferentpeopl
ewith
dif
fer
entperspect
ive,hencet
heinformati
onisnot
speci
fi
c.
 Wasn’
tabl
etoreadfewr
esear
chpapersthat
int
rest
edme;astheywer
eonpurchase.
 Asthetopi
cisver
yvastwasnotabl
etogat
her
100% i
nformati
onaboutt
het
opic.
Someoft
het
heor
iesthatar
ebei
ngt
aughtar
e
out
dat
ed&wi
l
lnotapplyint
hemoderner
a.

Chapt
er4
21
 FI
NDI
NGS
Manager
sspend25%oft
hei
rti
meset
tl
ingconf
li
cti
n
t
heworkplace.

22
 LEARNI
NGS
TheToy ot
acasestudyinvol
vedgr
oupbehavi
our&
i
ndiv
idualbehavi
ourinordert
odevel
opri
ghtatt
it
ude
i
nempl oyees.
Ther
ear
e2t
ypesofor
gani
zay
tional
syst
ems-
1)OPENSYSTEM-t hathasconstanti
nter
actionwi t
h
theenvi
ronment.I
nthissystem t
heH.R.enli
ghtens
aboutgoals,
visi
on&mi ssiontothest
aff.Open
syst
em consi
stofallt
hemember soft
heor ganizat
ion.
2)CLOSEDSYSTEM- thatdoesnotdependoni t
s
envir
onment. I
tfuncti
onswi thoutanyinf
ormat
ionof
external
resources.Closedsy st
em consi
stof
customersoftheor ganizat
ion.

23
Chapt
er5
CONCLUSI
ON
Theresearchmet hodologyofthispr
ojectshowst hatthe
proj
ectisdivi
dedinto3par ts.Thefir
stpartis
i
ntroducti
on&obj ecti
ve.Thesecondpar ti
sl it
erat
ure
revi
ew.Thet hir
dpar tisthefindi
ngs&l earni
ng’s.I
fthe
organi
zati
onalbehav i
ourofanor gani
zationisnotproper
therewouldbeissuessuchas-
Conf
li
cti
nempl
oyees
 Pr
obl
em i
nteamwor
k
 Lackofi
ndi
vi
dual
lear
ning
 Lackofor
gani
zat
ional
val
ues
 Unhappyempl
oyees
 Lackofef
fi
ciency
Iti
simpor
tantf
orallthemanagers&H.r.propl
etobe
awareoft
heconceptsofOr gani
zati
onalbehavi
our.
Onlyt
hentheywouldbeabletotackl
ethepeople&
i
ssuesattheworkplace.

24
Chapt
er6
BI
BLI
OGRAPHY
-Resear
chgat
e.net
-Googl
e
-For
bes.
com
-Smal
l
busi
ness.
chr
on.
com
-Resear
chpaperofdi
ff
erentwr
it
ers
-StephenRobi
n,Or
gani
zat
ional
behaviour
.
-S.
chand’
sISCCommer
cev
olume2

25