1 Taking phone calls

1 Match words 1–10 with definitions a–j.

1 e Book
2 Busy
3 Computer
4 Double room
5 Manager
6 Meeting
7 Message
8 Parking space
9 Tomorrow
10 Tonight
a The place where you can park a car.
b The evening of today.
c When people come together to talk about something important.
d Spoken or written information for someone who is not available.
e To reserve something for later, like a hotel room.
f A room for two people.
g An electronic machine with a screen and a keyboard.
h The day after today.
i The phone line is in use.
j A person who controls a company or department.

2 Make words from the letters in italics to complete the sentences.

1 Can I aket take your names, please?
2 Could I seeverr two parking spaces, please?
3 One moment, I’ll cntoenc you.
4 I’d like to eakps to Mr Brian Holmes, please.
5 Can I aevh your name, please?
6 I’d like to okob two double rooms.
7 How can I pelh you?
8 I’d like to akme a reservation, please.

3 Complete the sentences with Can I, Could I, or I’d like.

1 I’d like to speak to Mrs Berne.
2 speak to the manager, please?
3 to make a room reservation.
4 take a message?
5 have your name, please?
6 to book three single rooms for Friday.
7 reserve a parking space?
8 How help you?

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