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Hotels: Quick & Useful Phrases

This document provides phrases that may be useful when staying at a hotel, both questions that guests might ask hotel staff and statements they might hear, as well as questions staff might ask guests and statements guests could say. Some examples of questions guests might ask are "Do you have any rooms available for [a certain date]?" and "Does the room have air conditioning?". Examples of statements guests might hear are "Your room number is 811" and "Sorry, pets are not allowed". The document aims to help guests and staff communicate effectively during a hotel stay.

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victoria De León
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1K views1 page

Hotels: Quick & Useful Phrases

This document provides phrases that may be useful when staying at a hotel, both questions that guests might ask hotel staff and statements they might hear, as well as questions staff might ask guests and statements guests could say. Some examples of questions guests might ask are "Do you have any rooms available for [a certain date]?" and "Does the room have air conditioning?". Examples of statements guests might hear are "Your room number is 811" and "Sorry, pets are not allowed". The document aims to help guests and staff communicate effectively during a hotel stay.

Uploaded by

victoria De León
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Hotel Communication Phrases

NAME: ________________________ DATE: ________________________

QUICK & USEFUL PHRASES


HOTELS
Questions & Statements
 Study and practice the phrases below.

10 Questions You Might Hear 10 Questions You Might Ask

1. Do you have a reservation? 1. Do you have any rooms available for


2. May I have your name, please? (the sixteenth of March)?
3. How long will you be staying? 2. Is breakfast included?
4. Could I see your I.D., please? 3. Does the room have air-conditioning?
5. How many guests are with you? 4. When can I check-in?
6. Could you please fill out this form? 5. Can I see the room, please?
7. Do you need help with your bags? 6. Can someone help me with my bags?
8. Do you need a wake-up call? 7. Could I have a wake-up call at (seven
9. Are you familiar with (Vancouver)? o’clock), please?
10. Is there anything else we can help 8. Is there an airport shuttle bus?
you with? 9. When is check-out time?
10. Could we please check-out a little
later, at (one o’clock)?

10 Statements You Might Hear 10 Statements You Might Say

1. I’m sorry, we don’t have any rooms 1. I’d like to book a room, please.
available. 2. I’d like a single room, please.
2. Your room is on the second floor. 3. I’d like a double room, please.
3. Your room number is (811). 4. The room is too noisy.
4. Sorry, pets are not allowed. 5. I would like to change my room.
5. Sorry, smoking is not allowed. 6. We need (housekeeping service),
6. Please sign your name here. please.
7. Here is your key. 7. We’d like to stay for an extra day.
8. There is a restaurant on the ground 8. I’ve lost my room key.
floor. 9. We’re checking out now.
9. More fresh towels are available at 10. We really enjoyed our stay.
the front desk.
10. Thank you for staying with us!

Permission granted to reproduce for classroom use. © [Link]

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