System Information and Technology

Weekly Assignment: Chapter 2 Summary

Organizations, Management, and the Networked Enterprise
(Aileen Irmina P. 19/440371/EK/22297)
Business Processes is manner in which work organized, coordinated, and focused to
produce a valuable product or service. Material, information, and knowledge are important to
support business processes. The business processes must be well designed and coordinated to
enhance the performance of a business, therefore some business processes are part of larger
encompassing processes. Some business processes are tied to a specific functional area, while
the rest of them cross many different functional areas and require coordination across
departments. In business process, there are main four functional area: manufacturing and
production, sales and marketing, finance and accounting, and human resources. For instance,
the four functional areas must work together to perform a customer order.
Transaction Processing Systems (TPS) is a system for different management groups
which perform and record the daily routine transaction to support business process. Using TPS,
a manager could monitor the status of internal operations and the firm’s relation with the
external. Systems for Business Intelligence is a contemporary term for data and software tools
for organizing, analyzing, and providing access to data to help managers and other enterprise
users make more informed decisions. The Management Information Systems (MIS) provide
middle managers with reports of the organization performance. Decision-Support Systems
(DSS) focus on problems that are unique and rapidly changing. Executive Support Systems
(ESS) answer nonroutine decisions requiring judgement, evaluation, and insight. Implementing
Enterprise Applications may help the business to coordinate and integrate the business
processes, which contains of: Enterprise System or Enterprise Planning System (ERP) to
integrate business processes form all aspects of a business; Supply Chain Management Systems
(SCM) to manage relationship with their suppliers; Customer Relationship Management
Systems (CRM) to manage relationship with their customers; Knowledge Management
Systems (KMS) to manage processes for capturing and applying knowledge and expertise.
Intranets are internal company websites that only can be accessed by employees while extranets
are accessible for everyone.
Collaboration is working with others to achieve shared and explicit goals. The reason
why we need collaboration are changing nature of work, growth of professional work, changing
organization of the firm, changing scope of the firm, emphasis on innovation, and changing
culture of work and business. Nowadays so many businesses embracing social business to
engage employees, suppliers, and customers because of big benefit they get from implementing
it. Tools for collaboration include email and instant messaging, wikis, virtual meeting systems,
virtual worlds, cloud-based sharing service, and other social media networking tools.
Information Systems Department is the formal organizational unit responsible for
information technology services that consists of programmers, systems analysts, and leaded by
information systems managers. They headed by Chief Information Officer (CIO), secured by
Chief Security Officer (CSO), guarded by Chief Privacy Officer (CPO), the knowledge behind
it is manage by Chief Knowledge Officer (CKO), and Chief Data Officer (CDO) is responsible
for enterprise-wide governance and utilization of information to maximize the value from it.
The result of their work will be used and represent by the end users.