COMPETENCY-BASED

LEARNING MATERIAL

Sector:
TOURISM
Qualification:
HOUSEKEEPING NC II
Unit of Competency:
LAUNDER LINEN AND GUEST CLOTHES
Module Title:

LAUNDERING LINEN AND GUEST CLOTHES

 TABLE OF CONTENTS
HOW TO LAUNDER LINEN AND GUEST CLOTHES

Learning Outcome Summary...........................................................................7

LEARNING EXPERIENCES..............................................................................9

Information Sheet 5.4-1 Procedures I packaging…….....................................11

Self-Check 5.4-1...................................................................................12

Answer Key 5.4-1……...........................................................................13

Task Sheet 5.4-1…………………………………………………………………..14

Performance Criteria Checklist 5.4-1…………………………………………15

Information Sheet 5.4-2. …………………………………………………………….….16

Task Sheet 5.4-2.................................................................................18

Performance Criteria Checklist 5.4-2...................................................19

Information Sheet 5.4-3. …………………………………………………………….… 20

Self-Check 5.4-3..................................................................................22

Answer Key 5.4-3……...........................................................................23

Task Sheet 5.4-3……………………………………….………………….…..….24

Performance Criteria Checklist 5.4-………………………………………….25

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Information Sheet 5.4-4. ……………………………………………………...............26

Self-Check 5.4-4..................................................................................27

Answer Key 5.4-4……...........................................................................28

HOW TO USE THIS COMPETENCY-BASED LEARNING

MATERIAL

Welcome to the Competency Based Learning Materials for the module: Laundering
Linen and Guest Clothes. This competency Based Learning Materials contains training
materials and activities for you to complete.

The unit of competency “Launder Linen and Guest Clothes” contains the knowledge,
skills and attitudes required for a Housekeeping NC II.

You are required to go through learning activities in order to complete each learning
outcomes of the module. In each learning outcomes, there are Information sheets, Task sheets
and Reference Materials for further reading to help you better understand the required
activities. Follow these activities on your own and answer the Self-Check at the end of each
learning outcome. You may tear a blank Answer Sheet at the end of each module or get one
from your facilitator/trainer to write your answers for each self-check. If you have questions,
don’t hesitate to ask your facilitator for assistance.

Recognition of Prior Learning (RPL)

You may have some or most of the knowledge and skills covered in this learner’s guide
because you have:
 Been working for some time.
 Already completed training in this area.

If you can demonstrate to your trainer that you are competent in a particular skill, you
don’t have to do the same training again.

If you feel you have some skills, talk to your trainer about having them formally
recognized. If you have a qualification or Certificate of competence from previous training, show

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it to your trainer. If required to demonstrate these skills, do so. If the skills you acquired are
still relevant to the module, they may become part of the evidence you can present for RPL.

At the end of this Competency Based Learning Material, a Learner’s Diary is used to
record important data, jobs undertaken and other workplace events that will assist in providing
further details to your trainer or assessors. A Record of achievement is also provided for your
trainer to complete once you completed the module.

This module was prepared to help you achieve the required competency and the source
of information for you to acquire knowledge and skills in Laundering linen and guest clothes
with minimum supervision or help from your instructor. With the aid of this material, you will
acquire the competency independently at your own pace.

Talk to your trainer and agree on how you will both organize the training of this unit.
Read through the learning guide carefully. It is divided into sections that cover all the skills
and knowledge you need successfully complete in this module.

Work through all the information and complete the activities in each section. Read all
information sheets and complete the self-check, suggested references are included to
supplement the materials provided in this module.

 Your instructor will be you trainer, supervisor or manager who is there to

support you and show you the correct way of doing things covered in your
training.

 Your trainer will tell you about the important things you need to consider when
you are completing activities and are important that you listen and take notes.

 You will be given an opportunity to ask questions and practice on the job.

 Make sure you practice your new skills during regular work shifts in order to
improve your speed, memory and self-confidence.

 Communicate to your workmates with relevant experiences and ask for their
guidance.

 Use the self-check questions to test your own progress.

 When you are ready, ask your trainer to observe you in performing the activities
stipulated in the competency based learning materials.

 After finishing these activities, ask for written feedback on your progress. Your
trainer keeps feedback/pre-assessment report; when you have successfully
completed each element, ask your trainer to mark on the reports that are ready
for assessment.

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  When you have completed this module, and confident that you have had the
sufficient expertise, your trainer will arrange an appointment with registered
assessor to assist you, the result of your assessment will be recorded in your
Competency Achievement Record

PROGRAM/COURSE: HOUSEKEEPING

UNIT OF COMPETENCY: Launder Linen and Guest Clothes

MODULE TITLE: Laundering Linen and Guest Clothes

INTRODUCTION:
This unit of competency covers the knowledge, skills, and attitudes
required to work in laundering linen and guest clothes.

LEARNING OUTCOMES

Upon completion of this module you must be able to:

LO 1: Identify types of fabric and laundry equipment

LO 2: Observe safety practices in handling laundry equipment and chemicals
LO 3: Follow correct procedure in laundering process for guest’s laundry items

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LO 4: Package and store laundry items

ASSESSMENT CRITERIA:
1. Items are correctly sorted according to the cleaning process required and
the urgency of the item
2. Laundry methods are correctly selected in accordance with textile
labeling codes and based on:
a. type of fabric and fiber
b. dye fastness
c. amount of soilage
d. washing instructions
3. Laundry equipment is properly operated in accordance with
manufacturer’s instructions
4. Laundry methods are correctly selected in accordance with textile
labeling codes and based on:
a. type of fabric and fiber
b. dye fastness
c. amount of soilage
d. washing instructions
5. Items for laundering are checked for stains and stains are treated using
the correct process
6. Cleaning agents and chemicals are correctly used in accordance with
manufacturer’s instructions and specific laundry equipment
7. Laundry equipment is operated in accordance with manufacturer’s
instructions
8. Items are checked after laundering process to ensure quality cleaning
9. Any damage arising from laundering process is recorded and appropriate
person(s) is/are notified in accordance with establishment procedures
10. Pressing and finishing processes are correctly completed in
accordance with textile characteristics and client requirements
11. Guest laundry is packaged and presented in accordance with
establishment standards and procedures
12. Finished items are returned to guest in accordance with required
timeframes
13. Processed guest laundry is stored where required, according to
guest requests or where return to guest is not possible

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 TOOLS AND SUPPLIES & LEARNING
EQUIPMENT
ACCESSORIES MATERIALS MATERIALS
 Washing  Fiber / Fabric  Operating  Manuals
Machine samples manuals  Books
 Drying  Different brochures  Video (CD)
Machine linens and laundry  Pen and
 Dry-cleaning Items paper
Machine  Labeler  Bleaching
 Flat Iron  Hangers agent
 Steam  Laundry  Stain
Pressers baskets removing
 Ironing Board  Wash basin agent
 Sorting  Bucket  Fabric
Shelves  Water hose softeners
 Sanitizing
agent
 All-purpose
cleaning agent
 Detergents
(liquid,
powder)
 Report forms

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LEARNING OUTCOME # 4

PACKAGE AND STORE LAUNDRY ITEMS

CONTENTS:

1. Procedures on packaging and presenting guest laundry

2. Procedures in storing guest laundry in accordance with establishment

standards or guest request.

3. Deliver of laundry items

4. Basic housekeeping phraseologies

ASSESSMENT CRITERIA:

1. Guest laundry is packed and presented in accordance with

establishment standards and procedures
2. Finished items are returned to guest in accordance with required time
frames
3. Processed guest laundry is stored where required, according to guest
requests or where return to guest is not possible
CONDITION:

Trainees must be provided with the following:

1. WORKPLACE LOCATION

2. EQUIPMENT

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 - Flat iron

- Ironing board

- Steam pressers

- Sorting shelveS

3. TOOLS, ACCESSORIES AND SUPPLIES

- Different linens and laundry items

- Hangers

- Labelers

- Laundry baskets

4. TRAINING MATERIALS

- Report forms

- Pen and paper

ASSESSEMENT METHODS:

1. Observation

2. Written examination

3. Demonstration with oral questioning

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 LEARNING EXPERIENCES

Learning Outcome 4 Package and store laundry items

Learning Activities Special Instructions

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Read Information Sheet 5.4-1 on
Packaging and presenting guest
laundry
Answer Self-Check 5.4-1
Perform Task Sheet 5.4-1
Read the Information Sheet 5.4-2 on
Storing guest laundry in accordance
with establishment standards or guest
request
Perform Task Sheet 5.4-2
Read the Information Sheet 5.4-3 on
Delivery of laundry items
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If you have some problem on the
content of the Information Sheet, don’t
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-Check provided in the
module.
Compare/check answer with the
Answer key
The trainer will Evaluate the
Performance Criteria Checklist.
Keep a copy of your work for the next
activities
If you have some problem on the
content of the Information Sheet, don’t
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-Check provided in the
module.
The trainer will Evaluate the
Performance Criteria Checklist.
Keep a copy of your work for the next
activities
If you have some problem on the
content of the Information Sheet, don’t
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-check provided in the
module.
Compare/check answer with the
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 Answer key
Answer Self-check 5.4-3

The trainer will Evaluate the

Perform Task Sheet 5.4-3
Performance Criteria Checklist.

Keep a copy of your work for the next

activities
If you have some problem on the
Read the Information Sheet 5.4-4 on
content of the Information Sheet, don’t
Delivery of laundry items
hesitate to approach your trainer.
If you feel that you are now
knowledgeable on the content of the
Information Sheet, you can now
answer Self-check provided in the
module.

Compare/check answer with the

Answer Self-check 5.4-4
Answer key
Check your answers using the The trainer will Evaluate the
Answer Key Performance Criteria Checklist.

Keep a copy of your work for the next

activities

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 INFORMATION SHEET 5.4-1
Packaging and presenting guest laundry

Learning Objective: After reading the Information Sheet, you must be able to
enumerate the procedures in packaging and presenting guest laundry.

Importance: The presentation of finished laundry is important for the image

of establishment or company. Guest laundry that is packed correctly, clean and
neat will ensure guest satisfaction with laundry services and the company in
general.

Procedure:

1. Fold all processed laundry items. Hang those that need to be hanged.
Check that the irons presser are pre heated and at the correct
temperature for the item to be iron.

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2. Record all finished items for delivery and note down damages if any. Any
stained or damage items be removed and this reported to your
supervisor.check that the clothing item is not damage. .

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3. Deliver all items using the laundry cart and have the records
acknowledged by the guard on duty at the laundry area.
Procedures for packing and deliver laundered fininshed items are;
a. The finished items should be free from wrinkles, marks, and stains
and must have smooth appearance.
b. All laundry must folded, sorted and packed according to your
organizational requirement
c. Finished laundry must be checked against documentation to ensure
numbers and items are correct.
d. Complete the document according to your establishment procedures
to ensure that guests are billed correctly
e. All laundry must be taken to the storage area and stored ready for
ready for delivery
f. Use trolleys or sorting baskets in your unit or linen
g. All undelivered laundry must be stored securely in a clean , neat
and tidy area to prevent soiling, loss or damage.

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 SELF-CHECK 5.4-1

Answer the following questions

1. What are the procedures in packaging and presenting guest laundry?

2. Why do you need to cover the processed laundry items with plastic?

3 . What will you do if you will encounter an item that is damage or loss?

4 .Why do you need to store securely the undelivered item in a clean , neat
and tidy are?

5 . What will you use in delivering linens?

6. Why do you need to check the iron presser pre –heated?

7. Why do you need to check finished laundry against documentation?

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8. Where will you put all the processed/finished laundry for delivery?

9. What is the main reason why do you need packed laundry properly?

10. Why the proper presentation of finished laundry important?

ANSWER KEY 5 .4-1

1. a. Fold all processed laundry items. Hang those that need to be

hanged. Cover it with plastic cover.
b. Record all finished items for delivery and note down damages if
any

c. Deliver all items using the laundry cart and have the records
acknowledged by the guard on duty at the laundry area.

2. To prevent dust that will contaminate the item

3. It should immediately report to your supervisor.

4. To prevent soiling , loss or damage.

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 5. Trolleys or sorting baskets.

6. To ensure the correct temperature of the item to be iron.

7. To ensure number of items are correct.

8. At the laundry storage

9. To gain and ensure the guests satisfaction of laundry services

of the establishment in general.

10. To hold the good image/reputation of the establishment

Company image.

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 TASK SHEET 5.4-1

Title: Procedure in Packaging and presenting guest laundry

Performance Objective: Given a guest laundry you must be able to

follow the procedure in packaging and presenting guest laundry.

Supplies/Materials : Several clothes, plastic cover, hangers

Equipment/Tools : Laundry cart, report forms

Steps/Procedures:
1. Fold all processed laundry items. Hang those that need to be
hanged. Cover it with plastic cover
2. Record all finished items for delivery and note down damages if any
3. Deliver all items using laundry cart and have the records
acknowledged by the guard on duty at the laundry area.

JOJIMZSES HOTEL
LAUNDRY DAMAGE REPORT

NATURE OF DAMAGE RECOMMENDATION

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 LOSS BUTTONS REPLACE /BUY A NEW MATERIAL

Reported by: Date:

Performance Criteria Checklist

Task Sheet 5.4-1

Trainee’s Name__________________________ Date ________________

Criteria YES NO
Did you…  
Steps/Procedures:
1. Folded all processed laundry items. Hang those  
that need to be hanged. Cover it with plastic cover
2. Recorded all finished items for delivery and note
down damages if any  

3. Delivered all items using laundry cart and have the

records acknowledged by the guard on duty at the  
laundry area.

 

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Comments/Suggestions:

Trainer: ___________________________ Date: ________

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 Information Sheet 5.4-2
Procedure in Storing Guest Laundry

Learning Objective: After reading the Information Sheet, you must be able to enumerate
the procedures in storing guest laundry.

Procedure:

TASK SHEET 5.4-3

Title: Delivery of laundry items
Performance Objective: Given a guest laundry you must be able to follow the
procedure in delivery of laundry items.
Supplies and Materials: Several clothes,
Equipment: Report forms,

Steps and Procedures:

1. Prepare voucher to be attached to the item for billing, if the guest is on cash
basis.

2. If it is charge to hotel bills, the voucher will be attached to his hotel folder
bills to be settled later.

3. The processed items will be delivered to the guest. If the guest is around, he
is asked to sign in the delivery logbook for acknowledgment. Then the bill
will be presented to him for settlement

4. If the guest is not around, the housekeeping supervisor acknowledged by

signing in the logbook.

5. If the room is on “Do not Disturb” sign (DND) and said item is on special
service, a notification is placed in the guest’s room through the door,
(another copy to the front office) notifying him that an attempt to deliver his
laundry was made while he is on DND.

6. Undelivered items are brought back to the laundry area to be redelivered

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Assessment Method: Performance Criteria

 INFORMATION SHEET 5.4-4
Basic Phraseologies in Housekeeping

Learning Objective: After reading the Information Sheet, you must be able to
identify the basic phraseologies in housekeeping.

Procedure:

Linen and Laundry terms

Word Meaning

bath towel large towel used for drying the body after a shower or bath

face cloth or small, square shaped towel or cloth used for washing the
wash cloth face and hands

fitted sheet sheet with elastic that goes on top of the mattress and
stays in place

fold (verb) make articles of clothing small and neat for storage

hand towel a towel hung in the bathroom; used for drying hands

hanger (noun) a wire or plastic hook used for hanging clothes in a closet

iron an electric appliance used for making clothes flat; to

(noun and verb) remove wrinkles

king size the largest size bed or bed covering

laundry (noun) the washing of clothing

do the laundry

pillow case a covering similar to a sheet that protects the head

cushion

queen size large size bed and bed covering (smaller than king, larger
than double)

sheet (noun) a light cover on the bed

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single smallest bed or bed covering size; made for one person

stain (noun) a spot that is difficult to clean

top sheet the sheet that goes on top of the fitted sheet and under a
heavier blanket

SELF-CHECK 5.4-4

Enumeration:

Give ten (10) basic phraseologies in launder linen and guest clothes.
Explain each.

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 ANSWER KEY 5.4-4

1. sheet (noun) - a light cover on the bed

2. pillow case-a covering similar to a sheet that protects the head cushion

3. hand towel-a towel hung on the bathroom;use for drying hands

4. hanger-(noun)-a wire or plastic hook used for hanging clothes in a closet

5. bath towel-large towel use for drying the body after a shower or bath

6. fold-make articles of clothing small and neat for storage

7. laundry-the wasging of clothing

8. stain-a spot taht is difficult to clean

9. iron- an electric appliance used for making clothes flat;to remove wrinkles

10.king size-the largest size bed.

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