Paul Singh (CSM, PSM)

ashishpalsingh916@gmail.com
916-292-5986

SUMMARY

• Certified Scrum Master (CSM) and Professional Scrum Master (PSM) with 6+
years of experience in E-Commerce field using methodologies like Agile: Scrum, Kanban and
Scrumban
• Experienced in five levels of Agile planning including Product Vision, Product
Roadmap, Release Plan, Sprint Plan and Daily commitments
• Proven record of transforming non-Agile teams to Agile teams using different
approaches that complimented the culture and management of the organization
• Successful implementation of complete Agile framework to accelerate time to
market, increase adoption to changing priorities, increase productivity, enhance software quality
and improve alignment between IT and business Objectives
• Experienced in generating the most value from the Scrum ceremonies like Sprint
Planning, Daily Scrum, Sprint Review/Demo and Sprint Retrospective
• Facilitated Product Backlog refinement, Agile estimation, Agile games, mid-
sprint reviews and Sprint workshops
• Experienced in Agile coaching/mentoring, improving development team
motivation, process innovation, removal of project impediments, working with business/product
owner to maximize business value and ROI in shorter period
• Developed and conducted Agile training courses on various Agile frameworks
such as Scrum, Kanban and Scrumban
• Experienced in Scrum based iterative and incremental development showing
increasing and sustainable business value every Sprint
• Thorough knowledge and understanding of ATDD, TDD, Continuous Integration
and Continuous testing
• Ensured proper transparency and visibility of the Agile metrics such as Burn-
down chart, Sprint velocity charts, Impediment charts and Dependency charts. Visibility and
acceptance of Definition of Done (DOD) and Definition of Ready (DOR) throughout the Agile
team
• Project management experience includes client management, customer
interaction, scope definition, project planning, and change control, integration and release
management
• Created and maintained Responsibility Assignment Matrix and Requirements
Traceability Matrix (RTM)
• Functioned as the primary liaison between the business line, operations, and the
technical teams throughout the project cycle
• Seasoned professional, with outstanding client interaction, project planning,
execution, monitoring and resource balancing skills with ability to support multiple simultaneous
application development projects in a matrix organizational structure

Tools/ Skills
 • Well versed in using project management tools for managing and facilitating the
development process using Jira, Rally, Salesforce and MS project.
• Experienced in using Atlassian Suite (Jira, Confluence & Hipchat) and CA
technology suite (Rally & Flowdock)
• Proficient with facilitating meetings on WebEx, Skype for Business and
gotomeeting
• Mentored teams, leading them to be self-directed with strong accountability,
decision making, conflict resolution and transparency.
• Coached teams, Scrum Masters, Product Owners, Managers and Executives on
Agile values and principles to promote continuous improvement in practices and artifacts.
Expeirence with Agile Release train.

EXPERIENCE
Bank of America – Sacramento, CA
Scrum Master
Feb 2016 - Present
• Organized and facilitated Release planning, Sprint planning, Daily stand-up,
Sprint Reviews/Demos, Sprint Retrospectives & and other Scrum-related meeting
• Worked with Product owner on artifacts such as Product Backlog, Sprint Backlog,
Sprint Burndown, and Release Burndown
• Responsible for helping product owners maximize productivity by maintaining
the backlog, release plans and radiate Scrum artifacts as required
• Created metrics such as Burndown and Velocity charts for each Sprint and tuning
the subsequent Product Backlog/development/Release Plan to meet feature delivery deadlines
• Ensured the development scrum teams practice the core Agile principles so the
team moves toward becoming a self-organized and self-managed team.
• Educated management and development team on significance of automation and
continuous Integration in delivery of quality software
• Made sure the Agile/Scrum process is implemented effectively and provide
coaching and training at the team, department, and company levels to maximize its benefits
• Facilitated Scrum of Scrum for offsite Scrum teams in US states
• Responsible for writing user stories and ensure that all prioritized user stories
have acceptance criteria.
• Involved in facilitating estimation sessions for epic and theme level user stories
for planning releases and mapping the releases to roadmap with Salesforce releases.
• Supported, educated and mentored Product Owners, especially with respect to
grooming and maintaining the product backlog
• Tracked and reported Agile Scrum project metrics through daily burn downs and
release plans through release burn downs
• Publicized the team's progress and successes to make sure they are highly visible
to product owners and stakeholders
• Worked with the Salesforce team and senior leaders to help practice and spread
waterfall project management standards, disciplines in conjunction with Agile framework

Delta Airlines - Atlanta, GA

Scrum Master
May 2014 - February 2016
• Facilitated Daily Scrum meetings, Sprint Planning, Sprint Review, and Sprint
Retrospective
• Brought management's attention to help remove shortcomings exposed by the
adoption of Agile Scrum
• Motivated business/IT teams to switch from traditional waterfall model to more
value generating and business focused Agile Scrum development
• Formed cross functional development teams, empowering them and ensuring that
they are self-organized to resolve minor issues. Implementing XP practices such as test driven
development and re-factoring
• Coordinated with Product Owner to prioritize requirements/Product Backlog
based on Delivery schedule, Business Value based on ROI calculation
• Coached and mentored the agile team members while providing constructive
feedback and action items that generated through Retrospective meeting using sail boat and
timeline retrospective
• Worked with Product Owner on artifacts such as Product Backlog, Sprint
Backlog, Sprint Burndown, and Release Burndown
• Facilitated Scrum of Scrum for Scrum teams that were not co-located
• Developed and conducted Agile training courses on various Agile frameworks as
needed such as Scrum, XP, Kanban and Scrumban
• Managed the overall performance and modeled best practices and encouraged
cross-functional collaboration, communication, feedback, and learning among the various team
• Publicized the team's progress and successes to make sure they are highly visible
to product owner /stakeholders
• Facilitated migration of the projects from Waterfall to Scrum in a smooth
transition

Truecar - Dalton, GA
Scrum Master/Business Analyst
June 2012 - May 2014
• Performed gap analysis, identifying opportunities for enhancements, and making
recommendations based on key findings during requirement gathering
• Functioned as the primary liaison between the business line, operations, and the
technical teams throughout the project cycle. Managed Risk Assessment, Risk Mitigation, Risk
Log and Issue tracking
• Provided Agile project management controls, project plans, timeline schedules,
facilitate RAD sessions, and review software defects
• Worked in an Agile environment and facilitated daily stand up meetings,
developed burndown chart, project backlog and release backlog
• Responsible for collecting status from offshore QA and DEV teams, monitoring
performance of the team for the Sprint and create task sheet and timelines for the team to
accomplish
• Supported cross functional teams to address business requirements by converting
use cases to user stories
• Worked on creating the product backlog and the Sprint backlog
• Worked closely with teams extensively on Estimating the User Story effort and
priority
 • Coordinated the process for users which analyzed their current business practices,
user needs, and then used that information to define functional requirements and a RFI's and
Request for Proposal (RFP) for a new system
• Supported cross-functional teams to address business requirements
• Worked closely with business users for to define UAT strategies and data
validation for the web application development
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions,
JAD sessions and assisted the development of User Manuals for customers

EDUCATION

Bachelors in Commerce

CERTIFICATIONS

Certified Scrum Master (CSM)

Professional Scrum Master (PSM)
 Name: Paul Singh
Position: Scrum Master at Bank of America
Email: ashishpalsingh916@gmail.com

Profiles:

EMPLOYMENT HISTORY

1. Scrum Master Bank of America

2. Scrum Master Delta Airlines
3. Scrum Master/Business Analyst Truecar

SKILLS

Scrum master, Planning, Coaching, Software, Estimating, Kanban, Apache Velocity, Business
requirements, QA, Training, Framework, Organized, Cross-functional, Mentorship, Sprint,
Waterfall, Scrum, User stories, Product owner, Agile, Agile management, Facilitation

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Generated on Friday, 04-Jan-19 17:03:13 UTC