Safety Risk Assessment

SRA 0020 Lone working

One Direct Maintenance Ltd

Persons at Risk (Groups) Risk Assessor Appointment Tel. No. Description of Task or Activity
A – One Direct employees Mark Bloxidge H&S Manager 0208 821 5197 One direct staff lone working during
B – Contractors/Sub contractors 07900 160656 normal office hours and out of hours
C – Tenants without close supervision
D – Members of the public

Work Type Review Date

Routine July 2019

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

1) Lone working A S O M 1) All appointments are diarised via L 1) Operatives to ensure that mobile L
during normal their PDA device including signing devices are charged for the
office hours in and out of the job at the start duration of their shift
(Operatives) and on completion 2) Operatives to monitor for work
2) All operatives have mobile areas with no mobile device
Injury or
phones as a means to raise an reception, operative to report in
illness going
alarm when and where they will be in
undetected and
3) Jobs are monitored throughout reception blackspots and when
their location
the day and escalation they are likely to return
unknown
procedures in place. 3) Sickness absence to be reported
4) Company vans are fitted with to supervisor
tracking devices and monitored
via customer portal

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0020 Lone working
One Direct Maintenance Ltd

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

4) Operatives to report to
supervisor if job runs outside
of normal office hours, so
monitoring can be implemented
2) Lone working A S O M 1) Site staff identified as lone L 1) Staff to ensure that mobile L
during workers issued with lone worker devices are charged for the
normal office devices duration of their shift
hours (Site 2) All site staff have mobile 2) Staff to monitor for work areas
staff, e.g. phones as a means to raise the with no mobile device reception,
supervisors, alarm operative to report in when and
surveyors) 3) Appointments should be where they will be in reception
diarised with access to diary blackspots and when they are
Injury or given to colleagues likely to return
illness going 4) Staff to report in at the end of 3) Sickness absence to be reported
undetected and the day to indicate they are safe to manager
their location 4) Operatives to report to
unknown supervisor if job runs outside
of normal office hours, so
monitoring can be implemented
5) Escalation procedure in place
for lone working devices

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0020 Lone working
One Direct Maintenance Ltd

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

3) Lone Working A S O M 1) OOH jobs issued to operatives L 1) Operatives to ensure that L

during out by OOH call centre, operatives mobile devices are charged for
of hours to call in when job completed the duration of their shift
(Operatives) 2) OOH job risk assessments to be 2) Operatives to monitor for work
completed by operative at the areas with no mobile device
Injury or start of every job reception, operative to report in
illness going 3) All operatives have mobile when and where they will be in
undetected and phones as a means to raise an reception blackspots and when
their location alarm they are likely to return
unknown 4) Company vans are fitted with 3) Sickness absence to be reported
tracking devices and monitored to supervisor
via customer portal 4) Escalation procedure in place
for lone working devices

4) Lone Working A S O M 1) OOH rota in place with L 1) Staff to ensure that mobile L
during out of escalation procedures devices are charged for the
hours (Site 2) Site staff identified as lone duration of their shift
staff) workers issued with lone worker 2) Staff to monitor for work areas
devices with no mobile device reception,
Injury or
3) All site staff have mobile operative to report in when and
illness going
phones as a means to raise the where they will be in reception
undetected and
alarm blackspots and when they are
their location
likely to return
unknown
3) Sickness absence to be reported
to manager

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0020 Lone working
One Direct Maintenance Ltd

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

4) Escalation procedure in place

for lone working devices

5) Tasks and A S O M 1) Staff to carry out a dynamic risk 1) If additional resources are
activities assessment prior to starting and required staff should contact
during lone working to ensure their supervisor / manager and
that it is safe to proceed request assistance
2) Lone working training to be 2) If staff at any time feel it is
delivered to all staff who lone not safe to proceed then they
work should stop work, make safe if
possible and report it to their
supervisor/ manager

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0020 Lone working
One Direct Maintenance Ltd

Personal Protective Equipment required (PPE): Icon Glossary

HARD HAT HAND PROTECTION SAFETY VISOR

NO NO NO

HIGH VIZ SAFETY FOOTWEAR DUST MASK

NO NO NO

EYE PROTECTION EAR PROTECTION Protective Clothing

NO NO NO

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0020 Lone working
One Direct Maintenance Ltd

Contingency Plan
Item No

Hazard/Risk Occurrence Contingency/Action

1 Unauthorised entry to working area. 1) Aggressive behaviour / damage to access equipment 1) Work would cease. Unauthorised visitors asked to leave One
Violence and aggression / public access Direct supervisor informed. Emergency services called if
to restricted work area required.
2) Lone working procedure in place.

2 Electricity failure / flood / pipe
leak / striking cable / pipework
Lighting failure / water in
premises / electrocution
1) Severance of services / lighting failure. 1) Work would cease and client would be informed by One
Direct Supervisor so remedial work can be carried out in
order for the work to re-start.

3 Poor communication / lack of contact 1) Poor standard of work / low customer satisfaction / 1) One Direct supervisor to keep all parties informed of work
between direct labour and sub- violent and aggressive behaviour from customer procedures and standards, H&S inspections to take place.
contractors
Poor standards / work being carried out
in an inappropriate manner

4 Disturbance of asbestos containing 1) Lack of appropriate asbestos information supplied 1) Implement emergency asbestos procedure.
materials for the property / task
Exposure to asbestos related illness 2) Failure to comply with asbestos procedures

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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