N AT I O NAL P O LI CE C O MMI S S I O N

Revised 2019
Table of Contents

I. Message

II. Introduction

III. NAPOLCOM Strategy Map 2022 (Mission & Vision)

IV. NAPOLCOM Pledge

V. List of Frontline Services

VI. Part 1: Central Office

Issuance of Certification of NAPOLCOM Eligibility 1

Authentication of NAPOLCOM Eligibility Documents 2

Processing of Application for Police Executive Service 3

Eligibility (PESE) Written Examination (Walk-In)

Processing of Application for Police Executive Service 4

Eligibility (PESE) Written Examination (Thru Mail)

Processing of Application for Testimonial Eligibility under 5

NAPOLCOM MC No. 96-008 for PNPA Graduates (Walk-In)

Processing of Application for Testimonial Eligibility under 6

NAPOLCOM MC No. 96-008 for PNPA Graduates (Thru Mail)

Filing an Administrative Complaint Against A Member of the 7

PNP

Issuance/Authentication of NAPOLCOM Clearance 8

Review and Evaluation of Claims Prior to Payment of Pension 10

(Total Permanent Physical Disability Benefits)

Review and Evaluation of Claims Prior to Payment of Pension 13

(Death Benefits)

Payment of Police Benefits 16

Responding to Request for Public Assistance 18

Filing of Application for Scholarship Benefits 20

Initial Payment/Reimbursement of Tuition and 22

Miscellaneous Expenses for Scholarship Benefits
Table of Contents

VII. Part 2: Regional Office

Processing of Application for PNP Entrance Examination 23

Processing of Application for PNP Promotional Examination 24

Processing of Application for Height Waiver for Indigenous 25

Peoples (IPs)

Payment of Permanent Disability and Death Benefit Claims 26

Processing of Application for Scholarship of Children of PNP 27

Members Killed (KIA) or Permanently Incapacitated (WIA)
While in the Performance of Duty

Processing of Application for Payment/Reimbursement of 28

Scholarship Benefits

Issuance of NAPOLCOM Certificate of Pending/No Pending 29

Case

Authentication of Police Eligibility Document 30

VIII. Feedback and Redress Mechanism and Anti-Fixer Campaign 31

IX. Our Organization 32

 Message

T his handbook is developed for the benefit of all

NAPOLCOM personnel, its principal clientele the
Philippine National Police and the general public in order
to further uplift the level of efficiency in the delivery of
frontline services by striving to minimize bureaucratic red
tape and promote transparency in all official dealings with
the Commission, thereby establishing a graft-free
government agency.

The Handbook presents the simplified standards,

specific steps and procedures involved, the cost involved on
the part of the client, the designated officer of primary
responsibility (OPRs) and the time entailed to complete a
particular transaction in all the frontline services delivered
by the Commission in pursuance of its mandate.

It is, therefore, enjoined that all officers and employees

of the Commission should familiarize themselves with the
contents of this Handbook which will serve as their
guidepost in the discharge of their respective duties and
responsibilities as “Lingkod Bayani’.
Introduction

The Philippine Constitution provides that:

“The state shall maintain honesty and

integrity in the public service and take
positive and effective measures against graft
and corruption.”
Article II, Section 27

To fulfill the aforementioned provision, Republic Act No.

9485, otherwise known as the Anti-Red Tape Act of 2007,
was enacted on June 2, 2007 aimed at eradicating red tape in
the operation of all government agencies to maintain
honesty and responsibility among its public officials and
employees and take appropriate measures to promote
transparency in transacting with the public, which shall
include a program for the adoption of simplified procedures
that will expedite transactions in government.

In support to this program, the National Police

Commission established mechanisms to ensure the effective
and uninterrupted delivery of its frontline services, thus the
NAPOLCOM Citizen’s Charter.
NAPOLCOM Pledge

With the guidance of the Almighty, we do

hereby solemnly swear to:

N urture excellence and professionalism;

A dhere to the values of honesty, integrity and

esprit d’ corps;

P rovide efficient, effective and responsive service;

O bey and respect the rule of law;

L isten to client concerns;

C ommit ourselves to the principles of transparency

and accountability;

O versee the implementation of the Commission’s

policies and programs for the PNP;

M old a civilian police organization that promotes

community welfare.
LIST OF FRONTLINE
SERVICES
(CENTRAL OFFICE)
Frontline Services (Central Office)
Processing Time
Type of Frontline Services Concerned Office Fees under Normal
Circumstances
1. Issuance of Certification Personnel and Php 150.00 23 minutes
of NAPOLCOM Eligibility Administrative Service
(PAS) Php 200, if with
corrections or
typographical
errors committed
by the
examinees

2. Authentication of
NAPOLCOM Police
Eligibility Documents
Examining Division, PAS Php 50.00 per copy 10 minutes

3. Processing of Application
for Police Executive
Service Eligibility (PESE)
Written Examination
 Walk-In Examining Division, PAS Php 700.00 28 minutes

 Thru Mail Examining Division, PAS Php 700.00 1 hour and

20 minutes

4. Processing of Application
for Testimonial Eligibility
under NAPOLCOM MC No.
96-008 for PNPA
Graduates

 Walk-In Examining Division, PAS Php 300.00 5 hours

14 minutes

 Thru Mail Examining Division, PAS Php 300.00

6 hours and
25 minutes

5. Filing of Administrative Investigation Division, 10 days

Complaint Against a Inspection, Monitoring 1 hour and
Uniformed Member of and Investigation 33 minutes
the PNP Service (IMIS)

6. Issuance of NAPOLCOM Case Management Php 150.00 per 19 minutes

Clearance Division, Legal Affairs copy plus
Service (LAS) Php 50.00 per
additional copy
 Type of Frontline Processing Time
Services Concerned
Fees under Normal
Office
Circumstances
7. Review and Evaluation
of Claims Prior to
Payment of Pension

Total Permanent Physical Legal Affairs Service 3 hours

Disability Benefits (LAS) and Financial 76 minutes
Service (FS) (processing time
of action by
Regional Offices
not included).

Death Benefits LAS and FS 2 hours

71 minutes
(processing time
of action by
Regional Offices
not included)

8. Payment of Police FS 1 hour and

Benefits 26 minutes

9. Responding to Request Public Information

for Public Assistance Division (PID), PAS

 Walk-In 3 to 5 hours

 Thru PID e-mail and 10 minutes to 1

Courier day

 Thru PID Phone 5 minutes to

1 hour

10. Filing of Application LAS and PAS 3 hours and

for Scholarship 21 minutes
Benefits (processing time
of action by
Regional Offices
not included)

11. Initial payment/ FS and PAS 10 mins

Reimbursement of
Tuition and
Miscellaneous
Expenses for
Scholarships Benefits
CENTRAL OFFICE
 ISSUANCE OF CERTIFICATION OF NAPOLCOM ELIGIBILITY
Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, without Noon Break

Who May Avail of the Service: Passers of the PNP Entrance and Promotional Examinations or their authorized
representative(s)

Requirements: Two (2) valid Identification Card and Authorization, if applicable

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration
Pass with the NOSS 7th Floor
1 Security Officer and Check the Visitor’s slip/tag Security/ 7th Floor 2 min.
secure Client Survey and give Client Survey Form Information Lobby
Form Officer

Verify the records of 

2 Filling Up of eligibility and validate the Certification Window 1,
Request for data through the Section/ NOSS 5 min.
Certification Form Computerized Exam Query Examining
System and Register the Division
Transaction through the
Exam-Cashiering Automated
Link System

Note:
Request for Certification of
Eligibility may also be
received thru courier.

Php 150.00
3 Proceed to Window Receive and Issue Official Cash Section/ Window 6, per 1 min.
6 and Pay the Receipt using the Exam- GSD NOSS examination
Applicable Fee Cashiering Automated Link title
System
*With
correction of
misspelled
name/wrong
Date of Birth –
Php 200.00
Fee will apply

Prepare the Certification of

Present the Official Eligibility using Exam Query Certification Window 1, 10 min.
4 Receipt to System for Certification Section/ NOSS
Certification Section Section Chief review, initial Examining
Window and approval Division

For Walk-in Client:

5 Receive the Release the Certification of Certification Window 1, 2 min.
Certification of Eligibility to the requesting Section/ NSS
Eligibility party or authorized Examining
representative using the Division
Certification Monitoring
Logsheet

For request thru Courier:

Record the release of
document using the
Certification Logsheet and
forward to Records
Section/GSD for mailing

Retrieve the 7th Floor

6 Fill-up Client Feedback Form Client Feedback Security/ 7th Floor
Form and drop Information Lobby
at designated Officer
box
End of Transaction
Total Number of Procedures: 6
Total Number of Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 1
 AUTHENTICATION OF NAPOLCOM ELIGIBILITY DOCUMENTS

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, without Noon Break

Who May Avail of the Service: Passers/Holders of NAPOLCOM eligibilities whose photocopies of eligibility need
authentication, or their authorized representative

Requirements: Two (2) valid Identification Cards and Authorization, if applicable

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration
Pass with the NOSS
Security Officer and Check the Visitor’s slip/tag and 7th Floor Security/ 7th Floor 2 min.
1 secure Client Survey give Client’s Survey Form Information Lobby
Form Officer

Verify the records of eligibility and 

Present the validate the data through the Certification Window 1, 1 min.
2 Documents to be Computerized Exam Query Section/ NOSS
Authenticated System and Register the Examining
Transaction through the Exam- Division
Cashiering Automated Link
System

Note:
Request for Authentication of
NAPOLCOM Eligibility
documents may also be received
thru courier

Receive and Issue Official

Proceed to Window 6 Receipt using the Exam- Cash Section/ Window 6, Php 50.00 per 1 min.
3 and Pay the Cashiering Automated Link GSD NOSS copy
Applicable Fee System

Check the Official Receipt and

Present the Official stamp “Authenticated” in the Certification Window 1, 2 min.
4 Receipt to the photocopy/ies of NAPOLCOM Section/ NOSS
Certification Section Eligibility and sign the documents Examining
Window certifying that the photocopies are Division
found in order

For Walk-in Client:

Receive the Release the Authenticated Certification Window 1, 1 min.
5 Authenticated Documents to the requesting Section/ NOSS
Documents party or authorized representative Examining
using the Authentication Division
Monitoring Logsheet

For request thru Courier:

Record the release of document
using the same Logsheet for
walk-in client and forward to
Record Section/ GSD for mailing
of documents

Retrieve the 7th Floor 7th Floor Lobby

Fill-up Client Feedback Form Client Feedback Security/
6 Form and Drop at Information
designated Box Officer

End of Transaction
Total Number of Procedures: 6
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)
Note: For examinations conducted in 2004 and prior years, or eligibilities granted which need furth er verification, the process may
entail a longer duration. The above-stated processing time is for one client being served at one time and requesting for five (5)
photocopies. The time is extended when there two or more clients are being served with more copies to be authenticated.

Central Office 2
 PROCESSING OF APPLICATION FOR POLICE EXECUTIVE SERVICE ELIGIBILITY
(PESE) WRITTEN EXAMINATION
(Walk-In)

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM (During the filing period)

Who May Avail of the Service: All qualified uniformed members of the PNP with the ranks of Police Lieutenant
Colonel and above with permanent status of appointment, or their authorized representative

Requirements:
 Properly accomplished Examination Application form (Written Examination Form 1) and Index Card
 Examination fee of P700.00
 One (1) piece latest I.D. (1” x 1” size) and two (2) latest identical passport size photographs with full name tag that
includes the First Name, Middle Initial and Surname, taken within three (3) months before the date of filing of the
application. Pictures that are scanned, photocopied or computer enhanced shall not be accepted.
 Authenticated copy of attested appointment (KSS Porma Blg. 33)

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration
Register at the Secure client’s I.D. and Custodial
1 Information Desk issue Visitor’s slip/tag. Unit/In House Ground 3 min.
Counter at the Advise client to proceed Security/ Floor Lobby
lobby and secure to the Examining Information
Visitor’s slip/tag Division window at the Desk Officer
14th floor.

Present needed Evaluate documents Duty Officers,

2 documents for presented, if qualified, Qualification 14th Floor 5 min.
evaluation direct applicant to Evaluation
proceed to the Cashier Section (QES).
at the 7th floor Examining
Division, PAS

Collection
3 Pay at the Issue Official Receipt Officer, 7th Floor Php 700.00 10 min.
Cashier’s Office (OR) Collection and NAPOLCOM
Disbursement One Stop
Section (CDS), Shop
General
Services
Division (GSD),
PAS

Process Application and

4 Present OR acknowledge receipt of QES, Examining 14th Floor 10 min.
the same thru the Division PAS
issuance of the Notice of
Admission. Inform
applicants that they will
be advised of their room
assignment and seat
number

Proceed to the Custodial Ground Custodial

5 Information Desk Unit/In House Floor Lobby Unit/In House
Counter, return Security/ Security/
the Visitor’s slip Information Information
and log out in the Desk Officer Desk Officer
registry book
End of Transaction
Total Number of Procedures: 5
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 3
 PROCESSING OF APPLICATION FOR POLICE EXECUTIVE SERVICE ELIGIBILITY
(PESE) WRITTEN EXAMINATION
(Thru Mail)

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM (During the filing period)

Who May Avail of the Service: All qualified uniformed members of the PNP with the rank of Police Lieutenant Colonel
with permanent status of appointment.

Requirements:
 Properly accomplished Examination Application form (Written Examination Form 1) and Index Card
 Examination fee of P700.00
 One (1) piece latest I.D. (1 x 1 size) and two (2) latest identical passport size photographs with full name tag that
includes the First Name, Middle Initial and Surname, taken within three (3) months before the date of filing of the
application. Pictures that are scanned, photocopied or computer enhanced shall not be accepted.
 Two (2) legal-size window envelopes with Twenty pesos (P20.00) worth of mailing stamp affixed on each
 Authenticated copy of attested appointment (KSS Porma Blg. 33)

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration

Send thru mail the Records Section,
1 accomplished Receive mail request. General Services 7th Floor 1 day
Examination Transmit the request to the Division (GSD), NAPOLCOM
Application form Examining Division, PAS Personnel and One-Stop-
and Index card with Administrative Shop
requirements Service (PAS)

Qualification
2 Evaluate documents, if and Evaluation 14th Floor 10 min
qualified and forward Section (QES).
processing fee to the Examining
Cashiers’ Office Division, PAS

Collection
3 Accept payment of processing Officer, 7th Floor Php 700.00 5 min
fee. Issue Official Receipt Collection and NAPOLCOM
(OR) Disbursement One-Stop-
Section, GSD, Shop
PAS

Process Application and

4 acknowledge receipt of the QES, Examining 14th Floor 5 min
Application thru the issuance Division, PAS
of the Notice of Admission
(NOA). Forward NOA to the
Records Section for mailing

14th Floor
5 Mail NOA Records Section, Records Mail NOA
GSD, PAS Section,
GSD, PAS

End of Transaction
Total Number of Procedures: 5
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 4
 PROCESSING OF APPLICATION FOR TESTIMONIAL ELIGIBILITY
Under NAPOLCOM MC No. 96-008 for PNPA Graduates
(Walk-In)
Type of Transaction: G2C, Simple (3 days)
Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: All qualified PNPA Graduates or their authorized representative(s)

Requirements
 Properly accomplished Application form and Index Card
 Processing fee of P300.00
 Two (2) pieces latest ID size (1” x 1” size) photographs
 Authenticated copy of Department Order
 Letter of Authorization, if applicable

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees ((Php) Duration

Register at the Secure client’s I.D. and issue Custodial Unit/In Ground Floor 3 min.
Information Desk Visitor’s slip/tag. Advise client to House Security/ Lobby
1 Counter at the lobby proceed to the NAPOLCOM One- Information Desk
and secure Visitor’s Stop-Shop- Examining Division Officer Waiting time
slip/tag window at the 7th floor. for 10-15
min

Evaluate 14th Floor

documents Qualification
Present required documents for presented; if Evaluation
2 evaluation qualified, direct Section
applicant to (QES),
proceed to the Examining
Cashier’s Office Division, PAS

Collection Officer, 7th Floor

3 Pay at the Cashier’s Issue Official Receipt (OR) Collection and NAPOLCOM Php 300.00 5 min.
Office Disbursement One-Stop-
Section (CDS), Shop
GSD, PAS

QES, Examining
4 Present OR Process Testimonial Eligibility Division, PAS 14th Floor 5 min

Chief, ED, PAS; 14th Floor

Service Chief,
Sign Report of Testimonial PAS; and Vice 18th Floor 5 min
5 Eligibility Chairman and
Executive Officer
(VCEO)

Release Report of QES,

6 Sign in the logbook and receive Testimonial Examining 14th Floor 1 min
Report of Testimonial Eligibility Eligibility Division, PAS

Proceed to the
Proceed to the Custodial Unit/In Ground Floor Information
Information Desk House Security/ Lobby Desk Counter,
7 Counter, return the Information Desk return the
Visitor’s slip and log Officer Visitor’s slip and
out in the registry book log out in the
registry book

End of Transaction
Total Number of Procedures: 7
Total Number Signatures: 3
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 5
 PROCESSING OF APPLICATION FOR TESTIMONIAL ELIGIBILITY
under NAPOLCOM MC No. 96-008 for PNPA Graduates
(Thru Mail)

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: All qualified PNPA Graduates or their authorized representative(s)

Requirements
 Properly accomplished Application form and Index Card
 Processing fee of P300.00
 Two (2) pieces latest I.D. (1 x 1 size) photographs
 Authenticated copy of Department Order
 One (1) legal size window envelope with Twenty pesos (P20.00) worth of mailing stamp affixed

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration

Records Section,
Send thru mail the Receive mailed request. Transmit General Services 7th Floor Send thru mail
1 Request for grant of the request to the Examining Division (GSD), NAPOLCOM the Request for 1 day
Testimonial Eligibility Division, PAS Personnel and One-Stop- grant of
Administrative Shop Testimonial
Service (PAS) Eligibility

Qualification and
2 Evaluate documents;, if qualified Evaluation 14th Floor 10 mins.
and forward processing fee to the Section (QES).
Cashiers’ Office Examining
Division, PAS
Collection Officer,
Accept payment of processing Collection and 7th Floor Php 300.00 5 mins.
3 fee. Issue Official Receipt (OR) Disbursement NAPOLCOM
Section, GSD, One-Stop-
PAS Shop

QES, Examining
4 Process Testimonial Eligibility Division, PAS 14th Floor 5 mins.

Chief, ED, PAS; 14th Floor

Service Chief,
Sign Report of Testimonial PAS; and Vice 18th Floor 5 days
5 Eligibility Chairman and
Executive Officer
(VCEO)

Release and forward Report of

Rating Testimonial Eligibility to QES, Examining 14th Floor 5 min
6 the Records Section, GSD, PAS Division, PAS
for mailing

14th Floor
Receive and mail Report of Records Section, Records
7 Testimonial Eligibility GSD, PAS Section, GSD,
PAS

End of Transaction
Total Number of Procedures: 7
Total Number Signatures: 3
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 6
FILING AN ADMINISTRATIVE COMPLAINT AGAINST A UNIFORMED MEMBER OF THE PNP
Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break
Who May Avail of the Service: Natural or juridical persons who have complaints against Uniformed Members of the PNP

Requirements: Sworn Statement, Complaint-Affidavit, Certificate of Non-Forum Shopping and other documents relative
to the case such as medical certificate, birth certificate, etc.

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration

Secure client’s I.D. and
Register at the issue Visitor’s slip/tag. Custodial
Information Desk Advise client to proceed to Unit/In House Ground 3 mins.
1 Counter at the the Inspection, Monitoring Security/ Floor Lobby
lobby and secure and Investigation Division Information
Visitor’s slip/tag (IMIS) at the 12th Floor Desk Officer
Interview and inform
complainant whether the
complaint is within the
jurisdiction of the
Proceed to the Commission or not Chief, 12th Floor 20 - 30
Investigation Investigation mins.
Division, IMIS If within jurisdiction of the Division,
Commission, designate an Inspection,
2
Investigator and advice Monitoring and
client to proceed to Step 3 Investigation
Service (IMIS)
If complaint is not within
the Commission’s
jurisdiction, information
may be provided to client,
as necessary, and advice
client to take Step 4
Assist in the Special 1 hour per
Proceed to preparation/filing of Investigator, 12th Floor sworn
3 Designated Affidavit-Complaint and Investigation statement
Investigator other documents, if Division, IMIS per person
necessary
Proceed to the
Information Desk
Counter at the
lobby, return the
4
visitor’s slip/tag
and log out in the
registry book
Assign an Investigator to Chief,
5 undertake pre-charge Investigation 12th Floor
evaluation Division, IMIS
If there is a finding of
probable cause,
recommend filing of Special 12th Floor 10 days
administrative case; if Investigator,
6
there is none, prepare a Investigation
Resolution recommending Div., IMIS
dismissal of complaint for
approval of the
Commission en banc
If found that the complaint Investigation 12th Floor 10 mins.
has probable cause, file a Division, IMIS
7 case for Summary Dismissal
and inform complainant
End of Transaction
Total Number of Procedures: 7
Total Number Signatures: 0
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 7
 ISSUANCE/AUTHENTICATION OF NAPOLCOM CLEARANCE

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: Uniformed PNP members applying for promotion or retirement, and other purposes

Requirements
 Duly accomplished Request for record Check Form
 Authenticated Copy of the Special Order issued by DPRM, if the application is for optional/compulsory
retirement, TPPD or Death Claims
 Clearance Issued by the NAPOLCOM Regional Office concerned
 Original copy of authorization letter for the purpose of securing NAPOLCOM Clearance
 Photocopy of the IDs of PNP member and authorized representative

How to Avail of the Service

a. Issuance of NAPOLCOM Clearance

Step Applicant/ Agency Action Office/OPR Location Fees Duration

Client (Php)
Secure client’s I.D. and
issue Visitor’s slip/tag.
Register at the Advise client to Custodial Unit/In Ground 3 mins.
Information Desk proceed to the House Security/ Floor
1 Counter at the NAPOLCOM One-Stop- Information Desk Lobby
lobby and secure Shop Legal Affairs officer
Visitor’s slip/tag Service Window 3 and
secure a Request for
Record Check form

Check if the required

Proceed to the documents are Case management 7th Floor
Legal Affairs complete and and Court NAPOLCOM
Service Window 3 determine the purpose Representation One-Stop-
2 and present all of the request; Division (CMCRD), Shop
the required Legal Affairs Service
documents to If for promotion or (LAS) – Window 3
secure a Request other purposes, except
for Record Check for retirement or
Form TPPD, inform client to
proceed to Cashier’s
Office for payment

Collection Officer,
Proceed to Receive payment and Collection and 7th Floor Php 150 per 5 mins.
Cashier’s Office issue Official Receipt Disbursement NAPOLCOM copy plus
for payment (O.R.) Section (CDS), One Stop PhpP 50 per
3 General Services Shop additional
Division (GSD), copy
Personnel and
Administrative
Service (PAS)

Proceed to the
Legal Affairs Give Request for CMCRD –LAS 7th Floor
4 Service Window 3 Record Check Form Window 3 NAPOLCOM
and present the One-Stop-
Official Receipt Shop

Accomplish the Indorse the

Request for accomplished Request CMCRD-LAS 7th Floor
5 Record Check for Record Check Form Window 3 NAPOLCOM
Form and submit to the National One-Stop-
to the Legal Appellate Board for Shop
Affairs Service verification
Window 3

Central Office 8
 Verify if there are National appellate 7th Floor 5 mins.
pending appealed case Board (NAB) NAPOLCOM
personnel One Stop
Certify if the
Shop
Accomplished Request
for Record Check Form
6
the result of
verification
Indorse to Legal Affairs
Service Window 3
Receive the Release the certified
certified Request Request for Record
for Record Check Check Form and other CMCRD-LAS 7th Floor
7 Form and required documents; Window 3 NAPOLCOM 2 mins.
proceed to the advise client to One-Stop-
Legal Affairs proceed to the Legal Shop
Service at the Affairs Service (LAS) at
12th Floor the 12th Floor

Verify in the CMCRD

Present the Database if the client CMCRD-LAS 12th Floor
Accomplished has pending case
Request for before the Legal
8 Record Check Affairs Service;
Form and other Prepare clearance for
required signature of LAS
documents Service Chief

Release NAPOLCOM
Receive Clearance to client; or
9 NAPOLCOM Issue Claim Stub and CMCRD-LAS 12TH Floor
Clearance (or inform client to return
Claim Stub) to the office on the
indicated claim date
Claim Clearance Release NAPOLCOM CMCRD-LAS 12th Floor 2 mins.
10 on the indicated Clearance
claim date on
the stub

b. For authentication of NAPOLCOM Clearance

Step Applicant/ Agency Action Office/ Location Fees Duration

Client OPR
Proceed to LAS Issue a Request for
at the 12th /floor Case Document Form CMCRD-LAS 12th Floor 2 mins.
and present a with computation of
1 copy of the the amount to be paid
NAPOLCOM and advise client to
Clearance to be proceed at the
authenticated Cashier’s Office at the
7th floor
Collection Officer, 7th Floor
2 Proceed to the Receive payment and Collection and NAPOLCOM Php 50
Cashier’s Office issue Official receipt Disbursement One-Stop per copy
for payment Section, GSD, PAS Shop
Proceed to LAS
and present the Release the CMCRD- LAS 12th Floor
3 OR to claim the authenticated
authenticated NAPOLCOM Clearance
NAPOLCOM
Clearance
Proceed to the Custodial Unit/In Ground
Information Desk House Security Floor Lobby
4 Counter, return /Information Desk
the Visitor’s slip Officer
and log out in
the registry book
End of Transaction
Total Number of Procedures: 14
Total Number Signatures: 2
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 9
10
 REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION
(TOTAL PERMANENT PHYSICAL DISABILITY BENEFITS)

Type of Transaction: G2C, Complex (7 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: Uniformed PNP members who incur permanent disability in line of duty or due to
service-connected illnesses.

Requirements
Copy of the following in three (3) sets:
 Application letter of claimant
 Duly authenticated Service Record
 Detailed Investigation Report from Chief of Police or immediate superior, as to the cause and extent of the
disability
 Recommendation for TPPD of a disabled PNP member by the PNP Chief or his duly authorized representative
 Certification from the appropriate medical officer that the PNP member is unfit to further perform the duties of
his office
 Certified true copy of latest attested appointment
 Certified true copy of Clearance from Money and Property Accountability
 Authenticate copy of latest payslip or Certification of Last Payment
 Certificate of no pending case from OMBUDSMAN, NAPOLCOM, PLEB, PNP, IAS
 Complete clinical and hospitalization records
 Official Receipts of medical, hospital and doctor’s fees

How to Avail of the Service

Step Applicant/ Fees

Agency Action Office/OPR Location Duration
Client (Php)

PNP DPRM Staff Secure client’s I.D. Custodial Unit/In- Ground 3 mins.
registers at the and issue Visitor’s House Security/ Floor
1 Information Desk slip/tag. Advise client Information Desk Lobby
Counter at the lobby to proceed to the Officer
and secure Visitor’s NAPOLCOM One Stop
slip/tag Shop

Proceed to the Receive and submit NAPOLCOM One- 7th Floor 5-10 mins.
2 NAPOLCOM One-Stop- claim folder at the Stop-Shop Staff NAPOLCOM
Shop and submit claim Legal Affairs Service One-Stop-
folder (LAS) Shop

Evaluate claim folder

to determine If cause
of disability is service- Legal Affairs 12th Floor 1 hour
3 connected and indorse Service
claim to concerned
regional office
(Medical Officer)

Receive and Within five (5)

investigate claim days per
folders then inform complete
4 concerned claimant folder;
on the submission of dependent on
additional/lacking Concerned the volume of
supporting documents Regional Office folders received

Prepare Report of Within fifteen

5 Investigation (ROI) (15) days after
and Adjudication investigation
Claim

Central Office 10
 Pay gratuity and One (1) week
6 reimbursement of Regional Office from receipt of
medical expenses Concerned budget release
from DBM
Indorse claim folder Dependent on
7 to C.O. for payment the mode of
of pension transmission of
document

Receive and forward 7th Floor

8 claim folder/s to the NAPOLCOM One- NAPOLCOM 3-5 mins.
Legal Affairs Service Stop-Shop Staff One-Stop-
(LAS) Shop

Receive claim folder

from C.O. Central
Records and enter
9 details in DTS and Legal Affairs 12th Floor 10 mins
daily Monitoring Log Service (LAS)
sheet (LAS receiving
Staff)

10 Check Indorsement Legal Affairs 12th Floor 10 mins

and route claim folder Service (LAS)
to LAWBD (ASSC)

Receive claim folder

and record in LAWBD
11 Incoming/Outgoing Legal Affairs 12th Floor 5 mins
Documents Logbook Service (LAS)
9LAWBD Staff)

Evaluate the
application and
12 forward to Pension Legal Affairs 12th Floor 20 mins.
Unit for preparation Service (LAS)
of Brief (C, LAWBD)

Evaluate
completeness of
requirement and
prepare Brief

In case of lacking
requirement, inform Legal Affairs 12th Floor 30 mins
claimant to submit Service (LAS)
13 lacking requirement
(LAWBD Staff)

Note: Processing of
the application will be
put on hold until
receipt of the lacking
requirement

Review and affix

14 initials on the Brief Legal Affairs 12th Floor 10 mins
(C, LAWBD) Service (LAS)

Review Application
15 and approve the Brief Legal Affairs 12th Floor 10 mins
(SSC) Service (LAS)1

Input details in BCMIS,

record Brief in
outgoing logbook and
16 forward to the office Legal Affairs 12th Floor 15 mins
of ADEO for Service (LAS)
evaluation and
approval (LAWBD
Staff)

Central Office 11
 17 Review, sign and ADEO 18th Floor 5 mins.
transmit Brief and
Claim folder to the
VCEO for approval

18 Review and approve VCEO 18th Floor 5 mins.

the claim (VCEO)

19 Receive approved Legal Affairs 12th Floor 10 mins

Brief and prepare Service (LAS)
indorsement to
Financial service for
payment (LAWBD
Staff)

20 Review and affix Legal Affairs 12th Floor 3 mins.

initials on Service (LAS)
Indorsement (C,
LAWBD)

21 Review and sign the Legal Affairs 12th Floor 5 mins.

Indorsement 9SSC) Service (LAS)

22 Transmit Indorsement Legal Affairs 12th Floor 10 mins

and claim folder to FS Service (LAS)
(LAWBD Staff)

23 Prepare voucher for Financial Service 15th Floor 10 mins.

payment of pension (FS)

End of Transaction
Total Number of Procedures: 23
Total Number Signatures: 3
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 12
 REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION
(DEATH BENEFITS)

Type of Transaction: G2C, Complex (7 days)

Schedule of Availability of Service: Mondays to Fridays, 7:30 AM – 5:30 PM

Who May Avail of the Service: Surviving spouse/Heirs of PNP members who died in line of duty or because of service-
connected ailments.

Requirements:
 Application letter of claimant
 Duly authenticated Service Record
 Detailed Investigation Report from Chief of Police or immediate superior/supervisor as to the circumstances or
cause of death
 Certified true copy of latest attested appointment
 Certification of Clearance from Money and Property Accountability
 Authenticated copy of latest payslip or Certification of Last Payment
 Complete clinical and hospitalization records
 Official Receipts of medical, hospital and doctor’s fees
 Original NSO/PSA copy of Death Certificate
 Original NSO/PSA copy of Marriage Certificate
 Original copy of NSO PSA copy of CENOMAR of both spouses
 Proof of surviving legal heirs, if claimant is other than surviving spouse. If claimants are minors, Letter of
guardianship

How to Avail of the Service

Applicant/ Fees
Step Agency Action Office/OPR Location Duration
Client (Php)
Receive and Within five (5)
investigate claim days per
folders, then inform complete folder;
1 concerned claimant dependent on
on the submission of the volume of
additional/lacking folders received
documents

Prepare Report of
Investigation (ROI) Within fifteen
2 and Adjudication Concerned (15) days after
Claim Regional Office investigation

One (1) week

Pay gratuity, burial from receipt of
3 and reimbursement budget release
of medical expenses from the DBM

Dependent on
Indorse claim folder the mode of
4 to C.O. for payment transmission of
of pension documents

Receive and forward 7th Floor

claim folder/s to NAPOLCOM NAPOLCOM 3-5 mins
5 the Legal Affairs One-Stop-Shop One-Stop-
Service (LAS) Staff Shop

Receive claim folder

from C.O. Central
records and enter Legal affairs 12th Floor 10 mins.
6 details in DTS and Service (LAS)
daily Monitoring Log
Sheet (LAS
Receiving Staff)

Check Indorsement
7 and route claim Legal affairs 12th Floor 10 mins.
folder to LAWBD Service (LAS)
(ASSC)

Central Office 13
 Receive claim folder
and record in
LAWBD Legal affairs 12th Floor 5 mins.
8 Incoming/Outgoing Service (LAS)
Documents Logbook
(LAWBD Staff)

Evaluate the
application and Legal affairs 12th Floor 20 mins.
9 forward to Pension Service (LAS)
unit for preparation
od Brief (C< LAWBD)

Evaluate
completeness of
requirements and
prepare Brief

In case of lacking of
requirements,
inform claimant to Legal affairs 12th Floor 30 mins.
10 submit lacking Service (LAS)
requirement
(LAWBD Staff)

Note: Processing of
the application will
be put on hold until
receipt of the
lacking requirement

11 Review and affix Legal affairs 12th Floor 10 mins.

initials on the Brief Service (LAS)
(C, LAWBD)

12 Review application Legal affairs 12th Floor 10 mins.

and approve the Service (LAS)
Brief (SSC)

Input details in
BCMIS, record Brief
in outgoing logbook
and forward to the Legal affairs 12th Floor 15 mins.
13 office of ADEO for Service (LAS)
evaluation and
approval (LAWBD
Staff)

Review, sign and

transmit Brief and
14 claim folder to the Actg. Deputy 18th Floor 5 mins.
VCEO for approval Executive
(ADEO) Officer

15 Review and approve VCEO 18th Floor 5 mins.

the claim (VCEO)

Receive approved
Brief and prepare
16 Indorsement to the Legal affairs 12th Floor 10 mins.
Financial Service for Service (LAS)
payment (LAWBD
Staff)
17 Review and affix
initials on Legal affairs 12th Floor 3 mins.
Indorsement Service (LAS)
(C, LAWBD)

18 Review and sign the Legal affairs

Indorsement (SSC) Service (LAS) 12th Floor 5 mins.

Central Office 14
 Transmit 10 mins.
indorsement and Legal affairs 12th Floor
19 claim folder to FS Service (LAS)
(LAWBD Staff)

Prepare voucher for Financial 10 mins.

20 payment of pension Service (FS) 15th Floor

End of Transaction
Total Number of Procedures: 20
Total Number Signatures: 3
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 15
 PAYMENT OF POLICE BENEFITS

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: PNP members (Permanently and Totally Disabled), Surviving Beneficiaries,
representatives with Special Power of Attorney (SPA)

Requirements: Approved claims complete in requirements/supporting documents

How to Avail of the Service

Step Applicant/ Agency Fees

Office/OPR Location Duration
Client Action (Php)

Register at the Secure client’s I.D. and issue Custodial

Information Desk Visitor’s slip/tag. Unit/In House Ground
1 Counter at the Direct client to proceed to the Security / Floor 1 min.
lobby and secure NAPOLCOM One-Stop-Shop Information Lobby
Visitor’s slip/tag Desk officer

Evaluate claim folder as to:

a. Completeness and
authenticity of Supporting
Documents

2 Verify status of b. Date of receipt of claim to

Claim determine schedule of
payment (first-in- first-out
policy)

Inform claimant as to schedule PNP Welfare 15th Floor 15 to 30

of payment Benefit Unit mins.
(PNPWBU),
Financial
If claim is already scheduled Service (FS)
for payment, verify from data
base if List of Due and
Demandable Accounts Payable-
Advice to Debit Account
3 (LDDA-ADA) is already
validated by the Government
Servicing Board
(GSB)/Accredited Banks

If LDDA-ADA is already
validated, direct claimant to
4 LDDA-ADA proceed to Collection and
Disbursement Section, PAS for
the copy of validation

Claim copy of Collection and 7th Floor

validated LDDA- Disbursement NAPOLCOM
5 ADA and avail Section, GSD, One-Stop- 5 mins.
Pensioner’s I.D. PAS Shop

Central Office 16
 To Avail of Pensioner’s ID:

Requirements
 Official Receipt
 Duly accomplished and approved finger printing and specimen forms,
 2 copies of 1”x1” picture
 Photocopy of 3 valid ID cards
 Photocopy of Adjudication

Register at the Secure client’s I.D. and issue Custodial

Information Desk Visitor’s slip/tag. Unit/In House Ground 3 mins.
1 Counter at the lobby Advise client to proceed to Security / Floor Lobby
and secure Visitor’s the PNPWBU, FS Information
slip/tag Desk officer
Review requirements
Fill out Pensioner’s submitted, verify if included PNP Welfare
2 I.D. Information in the Pensioners Payroll, if Benefit Unit, 10 mins.
Form included issue Order of FS
Payment

Proceed to Cash 17th Floor

3 Section, PAS for Issue Official Receipt Cash Section. NAPOLCOM Php 100 2 mins.
payment of fee PAS One-Stop-
Shop

Proceed to the Assist in taking the finger

Inspection, prints and handwriting
4 Monitoring and specimen of claimant. Advise IMIS 12th Floor 15 mins.
Investigation Service client to return to PNP WBU,
(IMIS) FS

Proceed to PNPWBU, Photo shot of pensioner,

FS, present O.R., approval in the I.D. PNP Welfare 15th Floor
5 fingerprinting and Information form, issue and Benefit Unit. 10 mins.
handwriting release I.D. to claimant FS
specimen form

Proceed to the Custodial

Information Desk Unit/In House Ground
6 Counter, return the Security / Floor Lobby
Visitor’s slip and log Information
out in the registry Desk officer
book

End of Transaction
Total Number of Procedures: 11
Total Number Signatures: 0
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 17
 RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE
(Walk-In)

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service:

 Persons who have queries about the services and policies of the Commission
 PNP members and beneficiaries
 Applicants for police examinations
 Researchers (students, PNP, GOCCs, NGOs)
 Other government agencies
 Media practitioners

How to Avail of the Service

Applicant/ Agency Fees

Step Office/OPR Location Duration
Client Action (Php)
Register at the Secure client’s I.D. and issue Custodial Ground
Information Desk Visitor’s slip/tag. Unit/In House Floor
1 Counter at the Advise client to proceed to the Security / Lobby 1 min.
lobby and secure Public Information Division Information
Visitor’s slip/tag (PID), PAS at the 7th floor Desk officer

Proceed to the Interview client and provide Public

Public necessary assistance/ Information 7th Floor 30 mins.
Information, information or refer to Division (PID),
Division, PAS concerned office/person PAS personnel
Get referral letter and check
the research topic on the card 30 mins.
catalogue
Researchers:
Provide the reference
Proceed to the materials and, if necessary, Library 9th Floor 1-2 hours
Library Section, assist in the photocopying of personnel
PID, PAS documents
If reference materials are not
available, undertake 30 mins. to
interlibrary loan or internet 1 hour
surfing
2
Assess request for information,
coordinate with concerned
office/person, and gather and Asst. Div. Chief, 7th Floor 30 mins.
Media photocopy information PID
Practitioners: materials

Proceed to the Assess request for interview,

Public Information prepare information materials Asst. Div. Chief, 30 mins. to
Division, PAS and coordinate with concerned PID 1 hour
official
Assist and cover the conduct of Asst. Div. Chief, 30 mins. to
interview PID 2 hours

Proceed to the Custodial

Information Desk Unit/In-House Ground
Counter, return Security Floor
3 the Visitor’s slip /Information Lobby
and log out in the Desk Officer
registry book

End of Transaction
Total Number of Procedures: 3
Total Number Signatures: 0
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 18
 RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE
(Thru PID e-mail and Courier)

How to Avail of the Service

Step Applicant/ Agency Fees

Office/OPR Location Duration
Client Action (Php)

Send to PID e-mail Prepare reply to e-mail Public

1 or courier request queries. Print e-mail and refer Information 7th Floor 5 mins.
for assistance/ to concerned office/person Division (PID),
information PAS
For queries sent thru courier,
prepare letter reply for PID 7th Floor 1 day
signature by the VCEO or
Service Chief, PAS
2 Send letter-reply to concerned
office/person thru e-mail and PID 7th Floor 5 mins.
courier
End of Transaction
Total Number of Procedures: 2
Total Number Signatures: 0
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE

(Thru Phone)

How to Avail of the Service

Step Applicant/ Agency Fees

Office/OPR Location Duration
Client Action (Php)
1 Make phone call to Provide necessary information Public
request to caller or refer to concerned Information 7th Floor 3 - 5 mins.
assistance/ office/person. Division (PID),
information PAS
If query concerns NAPOLCOM PID 7th Floor 45 min. to
policy, gather and photocopy 1 hour
necessary materials and send Library 9th Floor
to caller thru e-mail or fax personnel
End of Transaction
Total Number of Procedures: 1
Total Number Signatures: 0
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 19
 FILING OF APPLICATION FOR SCHOLARSHIP BENEFITS
Type of Transaction: G2C, Complex (7 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: Children of Uniformed PNP Personnel who are Killed/Wounded in Police Operation

Requirements
 Application Letter
 Certified True Copy of Adjudication
 Enrollment Assessment or Statement of Account
 Original Copy of Official Receipts for Reimbursement
 PSA/NSO copy of Birth Certificate of Applicant
 Two (2) Certificates of Good Moral Character
 Report Card of Previous School Year or Semester

How to Avail of the Service

Applicant/ Fees
Step Agency Action Office/OPR Location Duration
Client (Php)
1 Client or PNP Receive application
Beneficiary files 3 mins.
application
Evaluate application
and claim folder and 1 hour for
2 inform client of Regional Regional complete
submission of Office Office documents
additional concerned
requirements

Conduct interview of 1 day

3 client, if needed

Prepare Evaluation
Report, Letter to
4 claimant and 5 days
Indorsement to
Central Office

Receive claim folders Records 7th Floor

and forward said Section, NAPOLCOM 10 mins.
5 documents to the Personnel and One-Stop-
Legal Affairs Service administrative Shop
(LAS) Service (PAS)

Receive scholarship
application folder
from C.O. Central
records and enter Legal Affairs 12th Floor 10 mins.
6 details in DTS and Service (LAS)
Daily Monitoring Log
Sheet (LAS Receiving
Staff)
Check Indorsement
and route application Legal Affairs 12th Floor
7 folder to the LAWBD Service (LAS) 10 mins.
(ASSC)
Receive application
folder and record in
8 LAWBD Incoming/ Legal Affairs 12th Floor 5 mins.
Outgoing Logbook Service (LAS)
(LAWBD Staff)
Evaluate the
scholarship
application and route
9 the application folder Legal Affairs 12th Floor 20 mins.
to the scholarship Service (LAS)
unit for preparation
of Memorandum

Central Office 20
 Evaluate the
completeness of the
supporting documents
and prepare
memorandum
reflecting the amount
of scholarship benefit

In case of lacking Legal Affairs 12th Floor 30 mins.

10 requirement, inform Service (LAS)
claimant to submit
lacking requirement
(LAWBD Staff)

Note: Processing of
the application will be
out on hold until
receipt of the lacking
document

Review and affix

initials on the Legal Affairs 12th Floor 10 mins.
11 Memorandum Service (LAS)
(C,LAWBD)

Evaluate application Legal Affairs

12 and approve Service (LAS) 12th Floor 15 mins.
Memorandum (SSC)

Input scholarship Legal Affairs

13 details in BCMIS Service (LAS) 12th Floor 10 mins.
(LAWBD Staff)

Record outgoing
memorandum in Legal Affairs 12th Floor 15 mins.
14 Logbook and DTS and Service (LAS)
transmit to ADEO

Review sign and

transmit Memorandum ADEO 18th Floor 5 mins
15 to the VCEO (ADEO)

Review and approve

16 the scholarship claim VCEO 18th Floor 5 mins
(VCEO)

Receive approved
memorandum and Legal Affairs 12th Floor 10 mins.
17 prepare indorsement Service (LAS)
to FS (LAWBD Staff)

Review and affix

initial on the Legal Affairs 12th Floor 5 mins.
18 indorsement Letter Service (LAS)
(C,LAWBD)

19 Approve Indorsement Legal Affairs 12th Floor 10 mins.

Letter Service (LAS)
20 Transmit Indorsement Legal Affairs
and scholarship folder Service (LAS) 12th Floor 10 mins.
to FS (LAWBD Staff)

End of Transaction
Total Number of Procedures: 20
Total Number Signatures: 3
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 21
 INITIAL PAYMENT/REIMBURSEMENT OF TUITION AND MISCELLANEOUS EXPENSES
FOR SCHOLARSIP BENEFITS

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: All Surviving legitimate or Acknowledged Illegitimate Children of the deceased or
Permanently Incapacitated/Disabled PNP Personnel.

Requirements: Copy of Adjudication (If any)

How to Avail of the Service

Applicant/ Fees
Step Agency Action Office/OPR Location Duration
Client (Php)
Register at the Secure client’s I.D. Custodial
Information Desk and issue Visitor’s Unit/In-House Ground 3 mins.
Counter at the lobby slip/tag. Advise client Security/ Floor Lobby
1 and secure Visitor’s to proceed to the Information
slip/tag PNPWBU, FS Desk officer

If check is available, PNP Welfare

advise claimant to Benefits Unit,
2 Verify status of claim pick up check at the FS 15th Floor 2 mins.
Cash Section, PAS

Proceed to Cash Cash Section, 7th Floor

Section, PAS, PAS NAPOLCOM 5 mins.
3 present valid I.D. for Release check One Stop
proper identification Shop
identification

Proceed to the Custodial

Information Desk Unit/In-House Ground
4 Counter, return the Security Floor Lobby
Visitor’s slip and log /Information
out in the registry Desk Officer
book
End of Transaction
Total Number of Procedures: 4
Total Number Signatures: 0
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 22
REGIONAL
OFFICES
 PROCESSING OF APPLICATION FOR PNP ENTRANCE (PNPE) EXAMINATION

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break
(During the Filing Period)

Who may avail of the Service: Civilian Filipino Citizen who meets the minimum requirements set by the National Police
Commission.

Requirements:
How to Avail of the Service
 Fully accomplished NAPOLCOM Form 1-A and Index Card
 Three (3) pieces (1 x 1 size) recent and identical color pictures with white background and complete nametag
 Transcript of Scholastic Records and Diploma from CHED-accredited schools
 Birth Certificate issued by the Local Civil Registrar (LCR) or by the main office of the Philippine Statistics Authority (PSA)
 Two (2) legal-size window envelopes with twenty pesos (Php20.00) pesos worth of mailing stamps affixed

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees Duration

1
Request and advise client
to write name in the log
2 Log in book and proceed to 2 min
concerned frontline service
personnel

Present needed Evaluate documents and

3 documents for advise client to proceed to 10 min.
evaluation Cashier

Pay at the Receive payment and issue

4 Cashier’s Office Official Receipt (OR) Php 400.00 5 min

Accept and evaluate

Present OR and application form and the
accomplish and required documents and, if
submit application complete, issue
5
Form 1-A and corresponding admission 20 min
Index Card slip (depends on how the
submit to concern applicant fills out the
personnel application form)

End of Transaction
Total Number of Procedures: 5
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 23
 PROCESSING OF APPLICATION FOR PNP PROMOTIONAL EXAMINATION
Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break (During
the Filing Period)

Who may avail of the Service: PNP Members with the ranks Patrolman/Patrolwoman, Police Corporal, Police Staff
Sergeant, Police Master Sergeant, Police Chief Master Sergeant, Police Executive Master Sergeant, Police Lieutenant, Police
Captain, Police Major and Police Lieutenant Colonel.

Requirements:
 Fully accomplished NAPOLCOM Form 1-A and Index Card
 Certified True Copy of Original and Attested Appointment, PNP Absorption Order and General Order (for lateral entrants)
 Certificate of Completion of Training
 Service Record
 Report of Rating/Certification issued by the NAPOLCOM Central Office or CSC Certificate of Eligibility
 For BSPS and BSPMA graduate, submit a photocopy of General Order and Certificate of Completion of Training.

How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees Duration
Request and advise client
to write name in the log
1 Log in book and proceed to 2 min
concerned frontline service
personnel

Evaluate documents,
Present needed presented, if qualified,
2 documents for direct applicant to proceed 10 min
evaluation to Cashier

PO 4th Class -
Php 400.00
Accept payment issue PO 3rd Class -
3 Pay at the Official Receipt (OR) and Php 450.00 5 min.
Cashier’s Office release Form 1-A and Index PO 2nd Class -
card Php 500.00
PO 1st Class -
Php 600.00

Accept and evaluate

application form and the
Present OR and required documents and
accomplish and if complete, issue
4 submit application corresponding admission 20 min
Form 1-A and slip
Index Card (depends on how the
submit to concern applicant fills out the
personnel application form)

End of Transaction
Total Number of Procedures: 4
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 24
 PROCESSING OF APPLICATION FOR HEIGHT WAIVER FOR INDIGENOUS PEOPLES (IPs)

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break
Who may avail of the Service: Certified members of Indigenous Peoples/Muslim Filipinos
Height: Male: At least 1 meter and 52 centimeters (approx. 5’0”)
Female: At least 1 meter and 45 centimeters (approx. 4’10”)
Requirements:
 Application Letter with contact no. addressed to the NAPOLCOM Regional Director
 Original copy of COC issued by NCIP/NCMF
 Authenticated copy of Information Index, Birth Certificate issued by the Local Civil Registrar (LCR) or by the main office of
the Philippine Statistics Authority (PSA) and other attachments submitted to NCIP/NCMF.
 2”x 2” color photo with white background and name tag
How to Avail of the Service

Step
How to Avail Applicant/
of the Service Agency Action Office/OPR Location Fees Duration
Client
Receive letter of Secretariat, 2 mins.
Submit letter of application, application and complete Height
1 complete requirements and requirements Waiver
height measurement Committee
Height Measurement (HWC)
Write letter to NCIP/NCMF
for validation of the
authenticity of the COC 2 mins
(processing
Schedule and notify the Secretariat, time of
2 applicant, thru text HWC action by
messages or as appropriate NCIP/NCMF
and the HWC of the not included)
interview upon receipt of
confirmatory letter from
NCIP/NCMF)
Interview applicant upon HWC 10-15 mins
3 receipt of confirmatory
letter from NCIP/NCMF
Pay height waiver application Receive application fee Collection Php 100
4 fee Officer
5-10 mins
(individual
5 After validation, prepare HWC deliberation
Height Waiver Committee of HW
Resolutions Committee
not included)
Prepare the Resolution and
6 Submit the resolution duly prepare the HW certificate Secretariat 5 mins.
signed by the committee HWC
Forward HWC to ORD for
signature
7 Pay authentication fee Receive authentication fee Collection Php 50 1 min.
Officer
Receive the HW certificate Issue the HW Certificate
8 and authenticated copies of and authenticated copies Secretariat, 1 min.
Resolution and HW of Resolution and HW HWC
certificate Certificate
End of Transaction
Total Number of Procedures: 8
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 25
 PAYMENT OF PERMANENT DISABILITY AND DEATH BENEFIT CLAIMS

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service:

 Any PNP member with an approved Total and Permanent Physical Disability (TPPD) claim
adjudication and who was notified that his/her check payment is available for release
 Surviving spouse or qualified dependents of a deceased PNP member with an approved
adjudicated death benefit claim and who were notified that their check payment is available
for release

Requirements:
 2 pieces 1” x 1” ID picture
 2 valid IDs

How to Avail of the Service

Step Applicant/ Agency Action Office/OPR Location Fees Duration

Client
Request and advise client to
write name in the log book and
1 Log in to proceed to concerned 2 min.
frontline service personnel

Proceed to
concerned Validate identity and require
personnel for claimant to
2 proper validation undergo fingerprinting 30 min.
of identity and
fingerprinting

Prepare Order of
3 Release Form 5 min.

Validate the identity of

Proceed to the claimant and recommend
4 Chief, Technical approval/disapproval of the 5 min.
Services Division Order of Release Claim

Approve/Disapprove Release
5 Order form 5 min.

Receive the Release check to claimant 3 min.

6 check

End of Transaction
Total Number of Procedures: 6
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 26
 PROCESSING OF APPLICATION FOR SCHOLARSHIP OF CHILDREN
OF PNP MEMBERS KILLED (KIA) OR PERMANENTLY INCAPACITATED (WIA)
WHILE IN THE PERFORMANCE OF DUTY

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service:

 Children of the PNP members killed in action or permanently incapacitated while in the
performance of duty
Requirements: (3 copies each of the following)
 Letter of Application
 Certified true copy of the NAPOLCOM Adjudication Award
 Certified copy of Birth Certificate issued by the Local Civil Registrar (LCR) or by the Philippine Statistics Authority
(PSA)
 Certificate Good Moral Character issued by the Barangay Captain and School Principal
 Approved Registration/Enrollment Form
 Enrollment Assessment/Statement of Account duly signed by the School Treasurer

How to Avail of the Service

How
Step to Avail of the Service:
Applicant/ Agency Action Office/OPR Location Fee Duration
Client (Php)
Request and advise client to
1 Log in write name in the log book and 3 min.
to proceed to concerned front
line personnel
Submit Evaluate application and
2 application supporting documents 1 hour

Submit for Interview and brief applicants

3 interview 30 min.

Forward application and

4 supporting documents 5 min

Receive and process

5 documents 3 hours

Sign and recommend for

6 approval/disapproval

Approve/disapprove
7 application

Prepare and forward

8 indorsement letter 12 min.

Send the approved application

with complete supporting
9 documents to NAPOLCOM 30 min.
Central Office for initial
Payment
End of Transaction
Total Number of Procedures: 9
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 27
 PROCESSING OF APPLICATION FOR PAYMENT/REIMBURSEMENT OF
SCHOLARSHIP BENEFITS

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service: Children of the PNP members killed in action (KIA) or permanently
disabled in action (WIA)

Requirements:
 Application Letter (reimbursement or direct payment)
 Statement of Account (in case application is for payment or reimbursement of partial payment)
 Official Receipt/s of full/partial payment
 Report Card (for elementary/high school)
 Transcript of Records (Graduating College Students)
 Class cards (Non-graduating College Students)
 2 copies 2” x 2” recent picture (color) of scholar
How to Avail of the Service:

Step Applicant/ Agency Action Office/OPR Location Fee Duration

Client (Php)
Request and advise client to
write name in logbook and
1 Log in proceed to concerned front 3 mins
line service personnel

Submit Evaluate application and

2 application supporting documents 1 ½ hours

Forward application and

3 supporting document

Evaluate and process

4 documents and make 30 mins.
recommendation

Approve/disapprove
5 recommendation 5 mins.

Prepare voucher/s of approved

6 application and submit for 12 mins.
funding/obligation

7 Process/Obligate Voucher 10 mins.

8 Forward to Regional Director

for approval/disapproval
End of Transaction
Total Number of Procedures: 8
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 28
 ISSUANCE OF NAPOLCOM CERTIFICATE OF PENDING/NO PENDING CASE

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service: Uniformed members of the PNP.

Requirements:
 Personal appearance
 Authorization letter, if applicable
 Valid ID

How to Avail of the Service

Step Applicant/ Agency Action Office/OPR Location Fee Duration

Client (Php)
Request and advise client to
write name in logbook and
1 Log in proceed to concerned front 2 mins
line service personnel

Advise client to proceed to

2 concerned frontline personnel

Verify from Records if client

3 has no pending case 10 min.

Accomplish and
4 submit request Accept payment and issue 2 min.
form Official Receipt (OR)

Proceed to Cashier for Php 150

5 payment 10 min

Prepare voucher/s of approved

6 Present OR application and submit for 12 mins.
funding/obligation

7 Receive
certification

End of Transaction
Total Number of Procedures: 7
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 29
 AUTHENTICATION OF POLICE ELIGIBILITY DOCUMENT

Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service: Passers of the PNP Entrance and Promotional Examination, or
their authorized representatives.

Requirements:
 Original or photocopy of Certificate of Eligibility
 Valid ID
 Authorization letter, if applicable

How to Avail of the Service

Step Applicant/ Agency Action Office/OPR Location Fee Duration

Client (Php)
Request and advise client to
write name in logbook and
1 Log in proceed to concerned front 3 mins
line service personnel

Present original Verify and validate the

2 or photocopy of Report of Rating or
Report of Certificate of Eligibility from 15 min.
Rating/Certificate the Master list of successful
of Eligibility examinees

Receive payment and issue Php 50

3 Pay to Cashier official receipt (OR) per page 5 min.

4 Present OR Prepare Certification of 10 min.

Eligibility

Review and sign the

5 Certification of Eligibility

Receive
6 Certification of Release the Certification of 1 min.
Eligibility Eligibility

End of Transaction
Total Number of Procedures: 6
Total Number Signatures: 1
Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Regional Office 30
 FEEDBACK AND
REDRESS MECHANISM
and
ANTI-FIXER CAMPAIGN
 We welcome any comments or suggestions to improve our services by accomplishing the
feedback form provided by the security officer which shall be collected after your transaction at the
Security Desk.
Republic of the Philippines
Department of the Interior and Local Government Control No. PAS- __________________
NATIONAL POLICE COMMISSION Date: ____________________________
DILG-NAPOLCOM Center
NAPOLCOM Bldg., EDSA cor. Quezon Ave.,
West Triangle, Quezon City 11o4
www.napolcom.gov.ph

NAPOLCOM ONE-STOP SHOP CUSTOMER FEEDBACK FORM

Your feedback or comment are important to us. Kindly write your rating (1 to 5) for each transaction window that
assisted you. (Ang inyong opinion ay mahalaga. Isulat ang inyong marka (1 to 5) sa bawat transaction window na
tumulong sa inyo.)

Name (Pangalan): _____________________________________ Contact No._________ ______________________

Address (Tirahan) ______________________________________________________________________________

RATING (MARKA):
5 - Excellent Quality of Service (Napakagaling) 2 - Fair Quality of Service (Katamtaman)
4 - Very Good Quality of Service (Napakahusay) 1 - Poor Quality of Service (Mahina)
3 - Good Quality of Service (Mahusay)

Window 1: Window 2: Window 3: Window 4: Window 5: Window 6: Window 7: PAS

PAS IMIS LAS FS PAS PAS NAB Public
Examination Gender and Counter PNP Welfare Message Cashier Counter Information
Counter Response Benefits Center Division
Desk

If satisfied, why? (Kung nasiyahan, Bakit?)

Behavior of the Staff
(Pag-uugali)
Availability of the Staff
(Pag-aasikaso)
Competence of the
Staff (Kakayahan)
Promptness of
Service
(Bilis ng serbisyo)
If not satisfied, why? (Kung hindi nasiyahan, Bakit?)
Rude / Disrespectful
(Magaspang na pag-
Uugali / Walang
Galang)
Unattended Counter
(Walang taong
Umaalalay)
Inefficient (Walang
Kakayahan)
Slow (Mabagal)
Delayed (Naatraso)

Other comments, suggestions and feedback: (Iba pang komento o suhestiyon)

________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________

Feedback Form and Anti Fixer Campaign Poster 31

 OUR
ORGANIZATION
 NATIONAL POLICE COMMISSION
Commission Proper DEPARTMENT OF THE INTERIOR
Our Organization

(1 Ex-Officio Chairman, 4 Regular ------- AND LOCAL GOVERNMENT

Commissioners, 1 Ex-Officio Commissioner) ------

National Appellate Board

Secretariat

Planning and Inspection, Crime Prevention Installations and Legal Affairs Personnel and
Research Service Monitoring and and Coordination Financial Service Logistics Service Service Administrative
Investigation Service Service Service

Philippine National Police

17
19 Regional
Regional -o-o-o-o–o–o–o–o–o–o–o-o-o-o-o-o-o-o-o--o-o- 16 NCR
Appellate + +++
Offices Police Police Office
Boards Regional Offices

PLEB Administrative Technical Provincial Offices/ Regional NCR District

Legal Counsels Division Services City Police Offices Mobile Groups Offices
Division

City/Municipal City/Municipal
LEGEND: - - - - - - - - NAPOLCOM attached to DILG
-o-o-o-o-o Coordinating and monitoring Stations/Precincts Stations
+ + + + + Administrative supervision
32
 Section 6 Article 16 of the 1987 Philippine Constitution provides that the state shall
establish and maintain one police force which shall be national in scope and civilian in
character, to be administered and controlled by a national police commission.

This constitutional provision was implemented through the enactment of Republic Act
No. 6975 which took effect on January 2, 1991, establishing the Philippine National Police
composed of the members of the Integrated National Police (INP) and the enlisted personnel
of the Philippine Constabulary (PC). Republic Act No. 8551, otherwise known as the “PNP
Reform and Reorganization Act of 1998”, further strengthened the Napolcom in its exercise of
administration and control functions over the PNP.

The Napolcom is an attached agency to the DILG for purposes of program and policy
coordination. It is a collegial body composed of a Chairman and four (4) regular
Commissioners, one of whom is designated by the President of the Philippines as Vice-
Chairman. The DILG Secretary is the Ex-Officio Chairman of the Commission and the Chief,
PNP as ex-officio member.

The Commission has seven (7) staff services in its central office and 17 regional offices
nationwide as follows:

1. The Planning and Research Service (PRS) provides technical services to the
Commission in areas of overall policy formulation, strategic and operational planning,
management systems or procedures, evaluation and monitoring of the Commission’s
programs, projects and internal operations and conducts thorough research and analysis
on social and economic conditions affecting peace and order in the country;

2. The Inspection, Monitoring and Investigation Service (IMIS) conducts continuous

inspection and management audit of personnel, facilities and operations at all levels of
command of the PNP; monitors the implementation of the Commission’s programs and
projects relative to law enforcement; and monitors and investigates police anomalies and
irregularities;

3. The Crime Prevention and Coordination Service (CPCS) undertakes criminological

researches and studies; formulates a national crime prevention plan; develops a crime
prevention and information program; and provides editorial direction for all criminological
researches and crime prevention publications

4. The Installations and Logistics Service (ILS) reviews the Commission’s plans and
programs; formulates policies and procedures on the acquisition, inventory, control,
distribution, maintenance and disposal of supplies; oversees the implementation of
programs on transportation facilities and installations and the procurement and
maintenance of supplies and materials

5. The Legal Affairs Service (LAS) provides the Commission with efficient and effective
service as legal counsel; drafts or studies contracts affecting the Commission and submits
appropriate recommendations pertaining thereto, and renders legal opinions arising from
the administration and operation of the Philippine National Police and the Commission;

Our Organization 33
 6. The Personnel and Administrative Service (PAS) performs personnel functions for the
Commission; administers the entrance and promotional examinations for policemen;
provides the necessary services relating to records, correspondence, supplies, property
and equipment, security and general services, and the maintenance and utilization of
facilities; and provides services relating to manpower, career planning and development,
personnel transactions and employee welfare; and

7. The Financial Service (FS) provides the Commission with staff advice and assistance on
budgetary and financial matters including the overseeing of the processing and
disbursement of funds pertaining to the scholarship program for surviving children of
deceased and/or permanently incapacitated PNP personnel.

The Commission has a formal administrative disciplinary appellate machinery consisting of

the National Appellate Board (NAB) and the Regional Appellate Boards (RABs).

The National Appellate Board decides cases on appeal from the decisions rendered by
the Chief, PNP where the penalty imposed is demotion in rank or dismissal from the service.

The Regional Appellate Boards (RABs) decide/resolve with finality all cases on appeal
from decisions of the People’s Law Enforcement Boards (PLEBs) and the PNP Regional
Directors when the penalty imposed is forced resignation, demotion in rank or dismissal and
those of Mayors in cases falling within their respective jurisdictions. The RABs also decide
appeals from decision rendered by the Napolcom Regional Directors on claims for police
benefits.

In line with the government’s program of bringing services closer to the people, the
Commission operates in 17 Regional Offices which implement the overall policies and
programs of the Commission. The regional offices likewise perform the function of adjudication
of benefit claims.

Our Organization 34