Professional Documents
Culture Documents
IN MARKETING AT
LEADING RETAILERS
S
teve Moylan has been a marketer for more than 25 years. Nevada. The role includes everything within the marketing func-
He started on the agency side in account executive roles tion, including brand, shopper marketing, digital and mobile mar-
at DDB and Grey San Francisco, then became a senior ac- keting, loyalty, advertising, sponsorships, events, etc.
count manager at EvansGroup Marketing Communications.
Moylan then moved to the corporate side at Mervyn’s, a division of How has this experience been different than your previous
Target. There, he led a 45-person marketing team as group marketing functional roles within marketing for larger companies?
manager. He further honed his marketing expertise over 12 years at Moylan: It’s certainly the scope of responsibilities. And this will
Safeway in functional leadership roles in advertising, marketing ac- sound funny, but you need to be much more deliberate in the choic-
count management and shopper marketing. After a brief foray back es you make in terms of marketing and investment strategies. You
into the agency side as senior vice president and director of the food really have to limit the opportunity to not be successful.
B2B practice at Ketchum, he returned to the supermarket business
in March as executive director of marketing for The Save Mart Cos. Any signature projects you’re working on right now?
in Modesto, California. Moylan: I arrived here right in the middle of a company transfor-
mation with an eye on the future. We’ve invested significantly and
How would you describe your new role at Save Mart? have a very defined banner strategy. So we have Save Mart Super-
Moylan: I lead the marketing function for the company. That en- markets with a new brand strategy. We’re launching and refining a
compasses all of our retail banners, including more than 200 loca- new concept store for our Lucky banner. And we’re refreshing all of
tions across northern California, the Central Valley and northern our FoodMaxx stores.
2
Amy Hahn, Senior Vice
ICON KEY President of Marketing
Institute member Hahn is a passionate leader
who thrives on driving posi-
In your current role, do you have any tive change and growth.
advice for brands that want to work with She leads development in
your organization? strategic marketing, market insights & ana-
lytics, media, brand development, digital
Moylan: The easy advice is to pick up 7-ELEVEN innovation and loyalty.
the phone and find out how we align on
objectives. We’re a smaller regional player Angela Carrales, Senior Director of
and we don’t apologize for it. But it can Marketing Jeff Sigel,
and probably should work to our advan- Vice President, Brand
Laura Gordon, Vice
tage and for any brands or suppliers who & Marketing Planning
President, Marketing
want to work with us. If we focus on the and Brand Innovation Sigel is responsible for
right success measures and execution, our calendar planning, brand
Gordon leads insights, brand
size should provide benefits for us both in positioning and customer
marketing, targeted market-
allowing test-and-learn opportunities and messaging for the Ahold banners.
ing (digital, social media,
in program deployment and activation.
local) and loyalty efforts at the company.
Matt Simon,
With programs like “Bring Your Own Cup
How are you tackling the omnichannel Vice President, Loyalty
Day,” “7Rewards Week” and “Awesomeness
landscape? & Digital Marketing
Guaranteed,” her team is creating new
Moylan: Right now, our focus is on trans- Simon leads the team that
experiences to attract, engage and retain
forming the in-store experience to ensure runs the development of
customers.
every shopper’s visit is consistent and strategy and execution for
remarkable. We’re heavily investing in the core customer loyalty program, per-
renovating the stores. But all that said, we sonalized offerings, and digital marketing
are hyper-aware, observing and in some
cases engaging on omnichannel. Testing A and innovation efforts across the Ahold
USA portfolio of local brands.
it ourselves but also watching for a profit-
able grocery model to emerge. It doesn’t
ACE HARDWARE
mean we’re sitting on the sidelines. We’re Jeff Gooding, Senior Director of ALBERTSONS COS.
just being deliberate in how we’re going to Marketing and Advertising
invest both in time and budget. Heidi Greenwald, Manager,
Customer Marketing, Shaw’s
What challenge in your career were you AHOLD USA
Karl Meinhardt,
most proud to overcome? Carrie Bienkowski, Vice President, Social
Moylan: It was in my first marketing Chief Marketing Officer/ & Digital Marketing
management role. I can readily admit how Senior Vice President
Meinhardt oversees all as-
unprepared I was. You have to figure out of Marketing, Peapod
all of these things simultaneously, none of pects of digital and social
Bienkowski oversees the strategy and marketing.
which you’re fully prepared for: the lead- marketing strategy and op-
ership, the strategy, figuring out your own Having built the team from scratch, he has
erations to drive new customer acquisition, led it to award-winning social engagement
voice, ensuring that you’re being brand- retention and loyalty. She is charged with
consistent, the vision. You hit a num- programs, nominations for innovation and
creating a differentiated customer experi- a reputation in the CPG vendor commu-
ber of different sink-or-swim moments ence and optimized customer journey
where you could drown at any time. And nity as the “go to” team for leading-edge
across multiple platforms and devices, and customer experiences.
it seems overly simplistic, but you screw delivering data-driven insights that gener-
some things up, you learn along the way ate growth.
and you don’t let it consume you. Karen Sales,
Vice President of
Linda Crowder, Marketing and Shopper
How has your varied agency and Senior Director,
corporate background been an asset for Sales has leadership of all
Peapod Interactive
your career? national marketing initia-
Crowder is responsible for tives, shopper marketing
Moylan: I have a unique empathy for
leading all of the third-party vendor negotiations, strategic planning
both sides of the table, largely because I
partnerships for Ahold USA’s and marketing execution for the 2,300-
know how the decisions get made on both
Peapod online grocery. She works with plus Albertsons Cos. stores.
sides. But it also allows me to filter out a
manufacturers and media partners to de-
lot of the hyperbole. I tend to be a pretty
liver strong values and engaging content Shane Sampson, Executive Vice
open leader. I tend to say what’s on my
to Peapod shoppers. President, Marketing & Merchandising,
mind … appropriately.
Chief Marketing Officer
Gregg Dorazio, Director of Brand
Marketing
3
B BIG LOTS STORES COBORN’S
Andrew Stein, Senior Vice President, Dennis Host, Vice President,
BARNES & NOBLE Chief Customer Officer and Chief Marketing
Matt Kassan, Director of Marketing Officer
CRM Marketing
COSTCO WHOLESALE
Kassan drives customer
activation, ongoing engage-
BIG Y FOODS Paul Latham, Senior Vice President,
ment and retention via the Harry Kimball, Director of Database Membership, Marketing Services
email and push notifica- Marketing
Amy Norton, Director, Online
tion channels. He previously worked in
Marketing
brand management and e-commerce at
Nintendo, Blizzard Entertainment and The
BJ’S WHOLESALE CLUB Robin Ross, Senior Director, Corporate
Walt Disney Co. Bari Harlam, Executive Vice President, Marketing & Membership
Membership, Marketing & Analytics
4
Grant Pill, Vice President,
General Manager of F H
Digital Omnichannel
Retail Business FAMILY DOLLAR STORES HANNAFORD
Pill holds overall strategic Matthew Martin, Mark Bradeen, Director of
and operational respon- Vice President, E-Commerce & Digital Marketing
sibility for digital strategy, e-commerce Marketing & Customer John Giaquinto, Director of Customer
and online merchandising, retail digital Experience Loyalty
engagement, personalization technology
& omnichannel operations functions. He Julie Girard, Manager of Customer
leads a large team with passion for the cus- Donald Smith, Vice President, Loyalty
tomer and deep knowledge of business to Marketing
create a leading personalized, health and
beauty omnichannel customer experience HARRIS TEETER
with a business model that drives signifi- FOOD LION Chuck Corbeil, General Vice President,
cant organizational growth. Neil Norman, Director Marketing
of Customer Loyalty & Steve Kent, Director of Advertising/
Diego Vaccarezza, Senior Director, Shopper Marketing
Retail Pharmacy Marketing Creative
Norman’s team launches
one-to-one multichan-
nel segment campaigns H-E-B
D throughout the year designed to cultivate
customers to new levels of loyalty using
Chris Cecchine, Director
of Targeted Marketing
DIERBERGS MARKETS behavioral and attitudinal insights. It also and Shopper Loyalty
works closely with CPGs and category
Jamie Collins, Vice President, and merchandising teams to deliver co-
Cecchine joined the strategy
Marketing and Advertising and loyalty team at H-E-B
marketing events in-store and online
earlier this year. His previous
digital events that bring excitement to the
17 years with the company include various
DO IT BEST customer shopping experience.
positions such as director of merchandis-
Andrew Hufford, ing and marketing, director of operations,
director of customer service, and store
Advertising Director FRESH THYME FARMERS leader. He is currently focused on evolving
Hufford is responsible for
overseeing the customer
MARKET targeted marketing efforts to further en-
marketing, print and digital Colein Whicher, Director of Marketing hance shopper loyalty.
advertising programs of- & Strategy
fered to the 3,800 independent member- Twyla Lusk, Director,
owned locations that make up Do it Best Strategy & Shopper
Loyalty Development
Corp.
G Lusk has served H-E-B for
18 years and has experi-
DOLLAR GENERAL GELSON’S MARKETS ence in grocery and general
Yvonne Manganaro, Senior Director merchandise procurement management.
Dave Stewart, Vice President, of Marketing In 2006, she began the strategy & shopper
Marketing loyalty team, which has established target-
ed shopper marketing as a viable platform.
GOODYEAR TIRE & RUBBER
Michael Dauberman, Senior Director, Paul Tepfenhart,
Shopper & Interactive Marketing Vice President,
Omnichannel Retail
Tepfenhart leads the re-
tailer’s omnichannel retail
efforts including business
functions of P/L, merchandising, strategy,
innovation, supply chain, and technical
systems for “click and collect,” local home
delivery, ship to home, and omnichannel
store shopping tools across five apps/sites.
5
RITE AID: JOHN LEARISH, Senior Vice President, Marketing
A
s part of the Rite Aid family for more than 22 years, John port 501(c)(3) charities that benefit children’s health and wellness.
Learish has seen the drugstore chain through many sea- Through one partnership with Folds of Honor, which provides edu-
sons. He joined the retailer in 1994 in marketing, then in cational scholarships to children of fallen and disabled veterans, the
2002 assumed responsibility for all advertising, promo- foundation has committed $6 million dollars to date.
tions, point-of-sale and special events. The senior vice president of
marketing is part of a veteran leadership team that is guiding Rite Aid What are you most proud of during your 22-year tenure?
forward, with its best results in years. Known as the “primary archi- Learish: I especially relish the role I’ve been able to play in helping
tect” of the chain’s loyalty program, which has been a key element Rite Aid successfully complete a very difficult and, in many eyes,
in the organization’s renewed growth, he’s also overseen the imple- unlikely turnaround.
mentation of many technological innovations and its wellness store
format, bringing a new shopping experience to drugstore customers. Rite Aid has had ups and downs throughout that time. How have
you worked through them?
What does your role look like today? Learish: Through strong leadership, a sound business plan that
Learish: I’m responsible for developing overall brand and promo- included rebuilding a solid foundation, honest and consistent com-
tional strategy, directing external agencies and leading the team re- munication with all of our stakeholders, and an incredible team, we
sponsible for the successful execution of marketing plans. were able to right the ship and position Rite Aid as a leading retail
healthcare company.
How does your highly successful loyalty program drive what you do?
Learish: Wellness+ with Plenti continues to be the overarching What motivates you through the challenges?
marketing and promotional umbrella from which most of our mar- Learish: Rite Aid has long been a challenger brand. We’ve had to
keting strategies originate. It drives our CRM program, our weekly find different ways to go to market, do it faster, take smart risks and
circular and promotional executions, and has enabled very sophisti- innovate differently in order to effectively compete and win. I love
cated programmatic targeting of our digital media. the twists and turns the business takes, and the challenge of react-
ing to those changes to continue to drive results.
Tell us about your KidCents program.
Learish: Customers can round up their purchases in-store and on- What advice do you have for brands that want to work with your
line to the nearest dollar, with their change going to KidCents, a organization?
program operated by The Rite Aid Foundation to financially sup- Learish: We’re very collaborative. We recognize and appreciate the
6
HOME DEPOT Joseph Wood,
Vice President, Marketing,
Dave Abbott, Vice President, Roundy’s Supermarkets
Integrated Media/Online Marketing Wood was instrumental in
Kevin Hofmann, President – Online & the launch of the company’s
resources that our partners bring to help
Chief Marketing Officer loyalty platform nearly 25
drive our mutual businesses.
years ago. Today he leads the organiza-
tion’s customer communications through
What do manufacturers need to bring to
the table?
HY-VEE print, broadcast, digital and social media,
Donna Tweeten, all with an eye on personalization and rel-
Learish: We need our partners to under-
Executive Vice President, evancy.
stand our business and marketing objec-
tives, draw from their experience and re- Chief Marketing Officer
sources to bring us consumer insights and Tweeten notes key success-
learnings to leverage, and help us develop es as the loyalty program KUM & GO, L.C.
unique and disruptive strategies to drive launch, industry-leading Megan Elfers, Vice President,
both our businesses. sales growth, and helping evolve the Marketing & Communications
company’s brand with Seasons magazine
Does your team expect brands to work and digital assets that garner some of the Chris Jones, Senior Vice President,
within your programs, or pitch their highest numbers of social media followers Marketing
own? in the industry.
Learish: It’s a bit of both. Either way, we KWIK TRIP
win when we can present the program to
our customers in a way that is unique to Gary Gonczy, Director of Marketing
Rite Aid, and aligns with our brand and
business priorities.
I and Advertising
IGA
How are you staying relevant in this
omnichannel landscape?
Heidi Huff, Director of Marketing L
See profile on page 10
Learish: Digital channels have become LOWE’S
increasingly important and command
larger shares of our mix. The combination INGLES MARKETS Marci Grebstein,
of our robust loyalty data and the abil- Chief Marketing Officer
Jeanne Heithold, Director, Customer Grebstein is responsible for
ity to target media programmatically has
Marketing developing integrated mar-
dramatically changed the way we’re able
to reach our customers in contextually rel- keting and communications
evant ways. strategies, including leading
7
LUND FOOD HOLDINGS O PUBLIX SUPER MARKETS
Phil Lombardo, Chief Marketing and Mark Irby, Vice President, Marketing &
Merchandising Officer O’REILLY AUTO PARTS Advertising
Doug Ruble, Vice President, Marketing
LUXOTTICA GROUP
Laurent Boury, Vice President, OFFICE DEPOT R
Marketing North America Carolina Raineau, Vice President of RACETRAC
Joe Pflanz, Vice President, Brand Strategy and Digital Marketing
Melanie Isbill, Executive Director of
Omnichannel and E-Commerce Eduardo Souchon, Marketing
Senior Director,
Category Management,
RALEY’S
M Omnichannel, and
DMM for Copy and Print Kevin Curry, Senior Vice President
MARSH Souchon defines the vision, Sales, Merchandising and Marketing
strategic role and intent of product/service
David Palmer, Senior Vice President – categories across all channels based on Bob Mariano, Director of
Marketing, Sales & Advertising shopper/market insights. Omnichannel Production
8
Steve Moylan, Executive Director of
Marketing See profile on page 2
SPROUTS FARMERS MARKET U
Shawn Gensch, Chief Marketing
Kim Musgrave, Director Officer ULTA SALON, COSMETICS &
of Customer Engagement FRAGRANCE
& Promotions
STAPLES Linh Peters,
Senior Director, Loyalty
Christine Mallon, Vice President, Marketing and Strategy
Retail and Online Marketing
SPARTANNASH
Ron Cox, Director,
Consumer Marketing
and Planning
Cox is directly responsible
for all one-to-one marketing
initiatives within the orga-
nization. With more than 25 years of CRM
experience, he leads a team that manages
the loyalty, e-commerce and analytic ac-
tivities for the company.
9
IGA: HEIDI HUFF, Director of Marketing
T
raining and practicing as a paramedic isn’t a typical route dinated promotional program designed to build sales revenue and
to a role in marketing, but Heidi Huff is proud of the path capture new data points.
her career has taken. After five years as a paramedic, she
worked in the restaurant industry and then took some Why is it important?
time off to stay home with her daughter. Mentioning to an ac- Huff: Performance Insights is a shopper marketing program that
quaintance that she wanted to get back into the business world, brings national brand offers to IGA shoppers. Additionally, it allows
it turned out that he was seeking someone outside the grocery IGA to gather data from 600 of our independent retailers. This has
industry to build consumer marketing programs at IGA (Inde- never been done before.
pendent Grocers Alliance). The fact that she would be one of the
only shopper moms on staff was also a plus. “Being a paramedic And with that data …
is about taking care of people and them knowing they are in good Huff: We create even bigger programs. We can share insights with
hands,” says Huff. “And the restaurant business, that’s all about brands and work with them to create IGA-specific shopper market-
customer service. Today, I’m still focused on caring for individu- ing offers. It’s key because independent retailers typically do not get
als – small business owners – and making sure their independent the attention that large chains might.
grocery stores are thriving.”
What other projects are you working on?
You are currently director of marketing. What is that role like? Huff: Digital offers. Shoppers receive an email with personalized
Huff: Very broad. I manage everything from the marketing pro- offers for the week. It aggregates coupons and gives brands opportu-
grams created for our retailers to the relationships that IGA has with nities to do some specific offers for IGA.
CPG/manufacturing companies and select service providers.
What would you like brands to know about IGA?
In your eight years and counting with IGA, what is something Huff: Think differently about us because IGA is made up of 1,100
you’re most proud of? independently owned and operated stores across the country. We
Huff: IGA’s Performance Insights program – our nationwide, coor- are not your traditional grocery chain.
10
WALMART Jamie Sohosky, Vice
President, Marketing,
John Boswell III, Senior Vice President, Customer Experience
Marketing, Insights & E-Commerce, Sohosky works to create a
Sam’s Club simple, engaging and seam-
How so?
Huff: In many marketing instances, we Chad Fox, Vice President of less shopping experience at
go to market differently. This is an oppor- Advertising retail locations. She is responsible for shop-
tunity for brands to be able to work with per marketing, visual merchandising, re-
Matthew Parry, Senior tailtainment, store innovation and technol-
independent grocers and leverage our size
Marketing Director – ogy, and store/format-specific marketing.
and scale. We can be successful together,
Customer Experience &
but we won’t necessarily get there in the
Shopper Marketing
traditional way. Come on, this can be fun!
Parry leads the retailer’s WEGMANS FOOD MARKETS
Should brands bring their own shopper marketing and in-
store customer experience/engagement John Derby, Director of Advertising
programs, or be prepared to work with
yours? efforts. He also leads shopper strategy and Tom DiNardo, Vice President, Sales,
Huff: Both, and sometimes together we customer insights, digital, technology and Marketing, Pricing
create something totally new. Our office is omnichannel in-store integration. His goal
small and nimble yet our retail footprint is is to build a customer experience innova-
large in scale. IGA is a great place to test tion team to deliver multiple in-store expe- WEIS MARKETS
and learn. rience and technology pilots. Brian Holt, Vice President, Marketing,
Advertising & Public Relations
Can you name a professional challenge? Tony Rogers, Senior Vice President
Huff: Learning the grocery business. I and Chief Marketing Officer of Walmart
did, and still do, ask a lot of questions. U.S. WHOLE FOODS MARKET
Equally important is to listen to the an- Sonya Oblisk, Global Vice President of
swers and what independent retailers Marketing
need.
Keith Stewart, Senior Director
And a personal success? of Marketing
Huff: Continually increasing impact from
an unconventional starting point in a very
traditional business.