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1. Performance
2. Features
3. Reliability
4. Conformance
5. Durability
6. Serviceability
7. Aesthetics
8. Perceived Quality
Are you asking for the answers to each of these for your assignment?
Wouldn’t the answers be very different for different models of each?
Are you looking for how to evaluate each dimension?
.
Garvin: Managing Quality (1988)
The eight dimensions of product quality according to Garvin:
1. Performance or the primary operating characteristics of a product or service.
Example: for a car: it is speed and acceleration. For a restaurant: it is good food.