Cosmetic Analysis

PERCENTAGE ANALYSIS
Table 3.1
Gender of the Respondent
Gender Frequency Percent

Male 47 39.2
Female 73 60.8
Total 120 100.0
From the above table we can infer that gender of the respondent is male respondents are
39% and female respondents are 60%.

CHART 3.1
TABLE 3.2
Age of the Respondent
S.No Age Frequency Percent

1 18-25 Yrs 6 5.0
2 26-30 Yrs 39 32.5
3 31-40 Yrs 31 25.8
4 41-50 Yrs 29 24.2
5 51-60 Yrs 8 6.7
6 Above 60 7 5.8
Total 120 100.0
From the above table we can find Age of the Respondent, it is 18-25 years of 5%, 26-30
Yrs of 32.5%, 31-40 Yrs of 25.8%, 41-50 Yrs of 24.2%, 51-60 Yrs of 6.7%, and remaining 5.8%
of respondents are Above 60.

CHART 3.2
TABLE 3.3
Education of the Respondent
S.No Education Frequency Percent

1 Illiterate 9 7.5
2 High School 46 38.3
3 Degree 32 26.7
4 Master Degree 19 15.8
5 Others 14 11.7
Total 120 100.0
From the table interpret Education of the Respondent, it like to 7.5% of Illiterate, 38.3%
of High School, 26.7% of Degree, 15.8% of Master Degree, 11.7% of respondents are other
category.
CHART 3.3
Table 3.4
Marital Status of the Respondent
S.No Marital Status Frequency Percent

1 Married 48 40.0
2 Un married 72 60.0
Total 120 100.0
From the table we can find Marital Status of the Respondent it is 40% are married and
remaining 60% of unmarried.

Chart 3.4
TABLE 3.5
Profession of the Respondent
S.NO Profession Frequency Percent

1 Govt Employee 10 8.3
2 Private Employee 32 26.7
3 Self-Employee 40 33.3
4 Student 32 26.7
5 House Wife 6 5.0
Total 120 100.0
From the table discussed Profession of the Respondent is 8.3% of Govt. Employee,
26.7% of Private Employee, 33.3.% of Self-Employee, 26.7% of Student and remaining 5% of
House Wife.
CHART 3.5
TABLE 3.6
Monthly Income of the Respondent
S.No Monthly Income Frequency Percent

1 Upto 10000 13 10.8
2 10000-15000 43 35.8
3 15000-20000 37 30.8
4 20000-25000 15 12.5
5 25000-30000 12 10.0
Total 120 100.0
From the table interpret Monthly Income of the Respondent, it discussed Upto 10000
earning people are 10.8%, 10000-15000 is 35.8%, 15000-20000 are 30.8%, 20000-25000 are
12.5% and next 10% people are earned 25000-30000.

CHART 3.6
TABLE 3.7
Status of Usage
S.NO Status of Usage Frequency Percent

1 Less than 1 Year 13 10.8
2 1-5 Year 43 35.8
3 5-10 Years 37 30.8
4 10-15 Years 15 12.5
5 Above 15 Years 12 10.0
Total 120 100.0
From the table discussed Status of Usage the bank, from the respondents point out Less
than 1 Year usage are 10.8%, 35.8% are 1-5 Year, 30.8% of people 5-10 Years, 12.5% are 10-15
Years and remaining 10% are Above 15 Years.

CHART 3.7
TABLE 3.8
Nature of Bank
S.No Nature of Bank Frequency Percent

1 Private Bank 61 50.8
2 Public Bank 59 49.2
Total 120 100.0
From the table interpret nature of bank, it is 50.8% of Private bank and 49.2 % of Public
bank used.
CHART 3.8
TABLE 3.9
Attribute of Bank
S.No Attribute of Bank Frequency Percent

1 Quality of Service 13 10.8
2 Technology used 43 35.8
3 Trust 36 30.0
4 Location 16 13.3
5 Type of Bank 12 10.0
Total 120 100.0
From the table interpret Attribute of Bank like, Quality of Service is 10.8%, Technology
used35.8%, Trust is 30%, Location is 13.3%, and the Type of Bank is 10%.
CHART 3.9
TABLE 3.10
New Techniques in Banking
S.No New Techniques in Banking Frequency Percent

1 Reduce time of Transaction 16 13.3
2 Cost effectiveness 45 37.5
3 Ease of use 39 32.5
4 Technology Savvy 20 16.7
Total 120 100.0
From the table find New Techniques used in Banking based on Reduce time of
Transaction said 13.3%, Cost effectiveness reason of 37.5%, Ease of use is 32.5%, and the
Technology Savvy is the 16.7%.

Chart 3.10
New Techniques in Banking

TABLE 3.11
Computer Usage Level
S.No Computer Usage Level Frequency Percent

1 No Knowledge of Computer 10 8.3
2 Beginner 33 27.5
3 Average Knowledge 39 32.5
4 Advanced Computer 32 26.7
5 Expert 6 5.0
Total 120 100.0
From the table identified, Computer Usage Level of bank in No Knowledge of Computer
is 8.3% of respondents, Beginner stage of 27.5%, Average Knowledge of 32.5, Advanced
Computer usage of 26.7% and finally Expert are 5%.

Chart 3.11
Table 3.12
Computer usage Technology
S.No Computer usage Technology Frequency Percent

1 Connected to internet 109 90.8
2 User E-Mail 41 34.2
3 ATM/Debit card service 60 50.0
4 Credit card service 31 25.8
5 Online Banking 31 25.8
6 E-payments 39 32.5
7 Electronic fund transfer 31 25.8
From the table said Computer usage Technology is Connected to internet is 90.8%, User
E-Mail are 34.2%, ATM/Debit card service are 50%, Credit card service and Online Banking are
25.8%, E-payments are 32.5%, and remaining 25.8% of Electronic fund transfer.
Chart 3.12
Computer usage Technology
25.8
Electronic fund transfer
31
32.5
E-payments
39
25.8
Online Banking
31
25.8
Credit card service
31
50.0
ATM/Debit card service
60
34.2
User E-Mail
41
90.8
Connected to internet
109
0 20 40 60 80 100 120
Frequency Percent
Table 3.13
Frequency of bank usage
S.No Frequency of bank usage Frequency Percent

Nil 31 25.8
ATM 1-3 times 45 37.5
1 3-8 times 44 36.7
Nil 33 27.5
Internet banking 1-3 times 45 37.5
2 3-8 times 42 35.0
Nil 30 25.0
Telephone banking 1-3 times 46 38.3
3 3-8 times 44 36.7
Nil 30 25.0
Mobile Banking 1-3 times 47 39.2
4 3-8 times 43 35.8
From the table discussed about frequency of bank usage, it is ATM usage are 25.8% are
not used, 37.5% are 1-3 times used, 36.7% are 3-8 times used. Then the internet banking usage
of 27.5% are not used, 37.5% are 1-3 times used, 35% are 3-8 times used. Next the telephone
banking usage of 25% are not used, 38.3% are 1-3 times used, and 36.7% are 3-8 times used.
Finally the mobile banking usage are 25% are not used, 39.2% are 1-3 times used, 35.8% are 3-8
times used.
Table 3.14
Level of satisfaction
S.No Level of satisfaction Frequency Percent

1 Security for ATMs 40 33.3
2 Online filling 57 47.5
3 Protection of banking transaction 30 25.0
4 Privacy confidentiality 38 31.7
5 Care of collection 26 21.7
From the table inferred, level of satisfaction of the respondents are Security for ATMs is
33.3%, Online filling is 47.5%, Protection of banking transaction is 25%, Privacy confidentiality
is 31.7%, and remaining 21.7% are Care of collection.

Chart 3.14
Level of satisfaction
21.7
Care of collection
26
31.7
Privacy confidentiality
38
25.0
Protection of banking transaction
30
47.5
Online filling
57
33.3
Security for ATMs
40
0 10 20 30 40 50 60
Frequency Percent
Table 3.15
Satisfaction of Technological Service
S.No Satisfaction of Technological Service Frequency Percent

1 Yes 23 19.2
2 No 51 42.5
3 cannot say 46 38.3
Total 120 100.0
From the above table discussed about Satisfaction of Technological Service like to
satisfied in 19.2% of respondents, and Not satisfied with 42.5%, and remaining 38.3% of
respondents are cannot say the level of satisfaction.

Chart 3.15
Table 3.16
New technology Success
S.No New technology Success Frequency Percent

1 Very High 1 .8
2 High 1 .8
3 Average 18 15.0
4 Low 58 48.3
5 Nil 42 35.0
Total 120 100.0
From the table interpret new technology success of the bank is high level and normally
high in .8%, average of 15%, low of 48.3%, and Not successes in 35%.
Chart 3.16
Table 3.17
Suggestion
Suggesti Frequen Perce
S.No on cy nt
1 No 39 32.5
2 Yes 81 67.5
Total 120 100.0
From the table find overall suggestion of the respondents are not give 32.5% and 67.5%
are gave a suggestion.

Chart 3.17
CHI-SQUARE TEST
1. Nature of Bank * No of Transaction
H0: There is no significant relationship between “Nature of Bank” and “No of Transaction”.
H1: There is significant relationship between “Nature of Bank” and “No of Transaction”.
Table 3.18
No of Transaction
S.No Nature of Bank
Satisfied Un satisfied Total
1 Private Sector 6 55 61
2 Public Sector 3 56 59
Total 9 111 120
Table 3.19
Chi-Square Tests Value Df Asymp. Sig. (2-sided)

Pearson Chi-Square .976 a
1 .323
Likelihood Ratio .995 1 .319
a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is
4.43.
b. Computed only for a 2x2 table
Interpretation:
Since the p-value is greater than our chosen significance level (α = 0.05), we do not reject
the null hypothesis. Rather, we conclude that there is enough evidence to suggest an association
between Nature of Bank and No of Transaction.
2. Nature of Bank * Quality of Notes
H0: There is no significant relationship between “Nature of Bank” and “Quality of Notes”.
H1: There is significant relationship between “Nature of Bank” and “Quality of Notes”.
Table 3.20
Quality of Notes
S.No Nature of Bank
Total 12 108 120
Table 3.21
Chi-Square Tests Value df Asymp. Sig. (2-sided)

Pearson Chi-Square .004a
1 .951
a. 0 cells (0.0%) have expected count less than 5. The minimum expected count
is 5.90.
Interpretation:
between Nature of Bank and the Quality of Notes.

3. Nature of Bank * Conveniently located
H0: There is no significant relationship between “Nature of Bank” and “Conveniently located”.
H1: There is significant relationship between “Nature of Bank” and “Conveniently located”.
Table 3.22
Conveniently located
S.No Nature of Bank
Total 39 81 120
Table 3.23

Pearson Chi-Square
.506a 1 .477
19.18.
Interpretation:
between Nature of Bank and the conveniently located.

4. Nature of Bank * Promptness of card delivery
H0: There is no significant relationship between “Nature of Bank” and “Promptness of card
delivery”.
H1: There is significant relationship between “Nature of Bank” and “Promptness of card
delivery”.
Table 3.24
Promptness of card delivery

S.No Nature of Bank
Total 81 39 120
Table 3.25

Pearson Chi-Square
4.070a 1 .044
Likelihood Ratio 4.114 1 .043
19.18.
Interpretation:
between Nature of Bank and the Promptness of card delivery.
5. Nature of Bank * Problems faced at initial stage
H0: There is no significant relationship between “Nature of Bank” and “Account information
and balance”.
H1: There is significant relationship between “Nature of Bank” and “Account information and
balance”.
Table 3.26
Account information and balance

Nature of Bank
S.No Satisfied Un satisfied Total
Total 107 13 120
Table 3.27

Pearson Chi-Square
3.971a 1 .046
a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 6.39.
Interpretation:
between Nature of Bank and the Account information and balance.
6. Nature of Bank * E-Payment
H0: There is no significant relationship between “Nature of Bank” and “E-Payment”.
H1: There is significant relationship between “Nature of Bank” and “E-Payment”.
Table 3.28
E-Payment
S.No Nature of Bank
Total 117 3 120
Table 3.29

a
Pearson Chi-Square 2.976 1 .085
Interpretation:
between Nature of Bank and the E-Payment.

7. Nature of Bank * Due instalment Enquiry
H0: There is no significant relationship between “Nature of Bank” and “Due instalment
Enquiry”.
H1: There is significant relationship between “Nature of Bank” and “Due instalment Enquiry”.
Table 3.30
Due instalment Enquiry

Nature of Bank
S.NO Satisfied Un satisfied Total
Total 113 7 120
Table 3.31

Pearson Chi-Square .118a 1 .731
Interpretation:
Sin greater than our chosen significance level (α = 0.05), we do not reject the null
hypothesis. Less than our chosen significance level (α = 0.05), we reject the null hypothesis.
Rather, we conclude that there is enough evidence to suggest an association between Nature of
Bank and the Due instalment Enquiry.

8. Nature of Bank * Statement Request
H0: There is no significant relationship between “Nature of Bank” and “Statement Request”.
H1: There is significant relationship between “Nature of Bank” and “Statement Request”.
Table 3.32
Statement Request
S.No Nature of Bank
Total 29 91 120
Table 3.33

Pearson Chi-Square 1.932a 1 .165
14.26.
Interpretation:
between Nature of Bank and the Statement Request.

9. Nature of Bank * Pleasant musical background
H0: There is no significant relationship between “Nature of Bank” and “Pleasant musical
background”.
H1: There is significant relationship between “Nature of Bank” and “Pleasant musical
background”.
Table 3.34
Pleasant musical background

S.No Nature of Bank
Total 87 33 120
Table 3.35

1 .751
Interpretation:
between Nature of Bank and the Pleasant musical background.

10. Nature of Bank * Reasonable no of voice prompts
H0: There is no significant relationship between “Nature of Bank” and “Reasonable no of voice
prompts”.
H1: There is significant relationship between “Nature of Bank” and “Reasonable no of voice
prompts”.
Table 3.36
Reasonable no of voice prompts

Nature of Bank
Total 117 3 120
Table 3.37

1.48.
Interpretation:
between Nature of Bank and the Reasonable no of voice prompts.
11. Nature of Bank * Voice Direction / Online transaction
H0: There is no significant relationship between “Nature of Bank” and “Voice Direction / Online
transaction”.
H1: There is significant relationship between “Nature of Bank” and “Voice Direction / Online
transaction”.
Table 3.38
Nature of Voice Direction / Online transaction
S.No Bank Satisfied Un satisfied Total

Total 117 3 120
Table 3.39

a
Pearson Chi-Square .309 1 .579
Interpretation:
between Nature of Bank and the Voice Direction / Online transaction.

12. Nature of Bank * Provide attiditional Options
H0: There is no significant relationship between “Nature of Bank” and “Provide attiditional
Options”.
H1: There is significant relationship between “Nature of Bank” and “Provide attiditional
Options”.
Table 3.40
Provide attiditional Options

S.No Nature of Bank
Total 114 6 120
Table 3.41

Pearson Chi-Square 2.950 a
1 .086
Interpretation:
between Nature of Bank and the Provide attiditional Options.

13. Nature of Bank * Reward Point
H0: There is no significant relationship between “Nature of Bank” and “Reward Point”.
H1: There is significant relationship between “Nature of Bank” and “Reward Point”.
Table 3.42
Reward Point
Nature of Bank
Total 119 1 120
Table 3.43

1 .323
a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is .
49.
Interpretation:
between Nature of Bank and the Reward Point.

14. Nature of Bank * Prepaid Mobile recharge
H0: There is no significant relationship between “Nature of Bank” and “Prepaid Mobile
recharge”.
H1: There is significant relationship between “Nature of Bank” and “Prepaid Mobile recharge”.
Table 3.44
Prepaid Mobile recharge

S.No Nature of Bank
Total 111 9 120
Table 3.45

Pearson Chi-Square 3.187 a
1 .074
Interpretation:
between Nature of Bank and the Prepaid Mobile recharge.

15. Nature of Bank * SMS Alert
H0: There is no significant relationship between “Nature of Bank” and “SMS Alert”.
H1: There is significant relationship between “Nature of Bank” and “SMS Alert”.
Table 3.46
SMS Alert
Nature of Bank
S.NO Satisfied Un satisfied Total
Total 115 5 120
Table 3.47

Interpretation:
between Nature of Bank and the SMS Alert.

16. Nature of Bank * Transaction status
H0: There is no significant relationship between “Nature of Bank” and “Transaction status”.
H1: There is significant relationship between “Nature of Bank” and “Transaction status”.
Table 3.48
Transaction status
S.No Nature of Bank
Total 109 11 120
Table 3.49

Pearson Chi-Square 2.323a 1 .128
Interpretation:
between Nature of Bank and the Transaction status.

17. Nature of Bank * Expensive
H0: There is no significant relationship between “Nature of Bank” and “Expensive”.
H1: There is significant relationship between “Nature of Bank” and “Expensive”.
Table 3.50
Expensive
S.No Nature of Bank
1 Private Sector 6 61
Total 10 110 120
Table 3.51

Interpretation:
between Nature of Bank and the Expensive.

Cosmetic Analysis

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PERCENTAGE ANALYSIS

Gender of the Respondent

Gender Frequency Percent

39% and female respondents are 60%.

Age of the Respondent

S.No Age Frequency Percent

of respondents are Above 60.

Education of the Respondent

S.No Education Frequency Percent

Marital Status of the Respondent

S.No Marital Status Frequency Percent

remaining 60% of unmarried.

Profession of the Respondent

S.NO Profession Frequency Percent

26.7% of Private Employee, 33.3.% of Self-Employee, 26.7% of Student and remaining 5% of

Monthly Income of the Respondent

S.No Monthly Income Frequency Percent

12.5% and next 10% people are earned 25000-30000.

S.NO Status of Usage Frequency Percent

Years and remaining 10% are Above 15 Years.

S.No Nature of Bank Frequency Percent

S.No Attribute of Bank Frequency Percent

New Techniques in Banking

S.No New Techniques in Banking Frequency Percent

Technology Savvy is the 16.7%.

New Techniques in Banking

Computer Usage Level

S.No Computer Usage Level Frequency Percent

is 8.3% of respondents, Beginner stage of 27.5%, Average Knowledge of 32.5, Advanced

Computer usage of 26.7% and finally Expert are 5%.

Computer usage Technology

S.No Computer usage Technology Frequency Percent

Computer usage Technology

Frequency of bank usage

S.No Frequency of bank usage Frequency Percent

S.No Level of satisfaction Frequency Percent

is 31.7%, and remaining 21.7% are Care of collection.

Satisfaction of Technological Service

S.No Satisfaction of Technological Service Frequency Percent

respondents are cannot say the level of satisfaction.

New technology Success

S.No New technology Success Frequency Percent

Suggesti Frequen Perce

are gave a suggestion.

1. Nature of Bank * No of Transaction

Chi-Square Tests Value Df Asymp. Sig. (2-sided)

between Nature of Bank and No of Transaction.

2. Nature of Bank * Quality of Notes

Chi-Square Tests Value df Asymp. Sig. (2-sided)

between Nature of Bank and the Quality of Notes.

Chi-Square Tests Value df Asymp. Sig. (2-sided)

between Nature of Bank and the conveniently located.

Promptness of card delivery

Chi-Square Tests Value df Asymp. Sig. (2-sided)

between Nature of Bank and the Promptness of card delivery.

5. Nature of Bank * Problems faced at initial stage

Account information and balance

Chi-Square Tests Value df Asymp. Sig. (2-sided)

between Nature of Bank and the Account information and balance.

6. Nature of Bank * E-Payment

H0: There is no significant relationship between “Nature of Bank” and “E-Payment”.

H1: There is significant relationship between “Nature of Bank” and “E-Payment”.

Chi-Square Tests Value df Asymp. Sig. (2-sided)

between Nature of Bank and the E-Payment.