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Racquelv513@gmail.com
678-349-6945
Summary
With 20+ years of IT experience including 15 years as a Windows/Virtual System Engineer, experienced with
infrastructure additions, Exchange email, Windows server data migrations, and disaster recovery solutions.
Designed, deployed, and supported Microsoft Server, Active Directory architecture, and desktop services for various
clients.
Experienced in desktop virtualization solutions, setting definition, and implementing virtual desktop assets using App-
V and Citrix related technologies.
Has an in-depth understanding of industry leading virtualization technologies from both a design and engineering
perspective.
In addition, experienced with SAN Platform Administration backend virtualization and database disk via fiber channel
and iSCSI, as well as with Windows/Vmware cluster services, load balancing support and maintenance, has
experience monitoring and maintaining VMware Environment, implementing vMotion, DRS, and HA and disaster
recovery services, storage space monitoring and allocation, vSwitch configuration and implementation.
Education
Technical Skills
Server Windows Server 2012,2016 & 2019, ESXi and VCenter 4.1, 5.x, 5.5, 6.7
Desktop Windows 7 and 8,10 VMWare Virtual Desktop 4.5, 4.6, 5,7.7,7.8,7.9,7.10
Scripting PowerShell, PowerCLI
Networking Cisco routers, switches and UCS
Hardware Dell Servers, HP Servers
Messaging Exchange Server 2007&2010, BES Server 4.1
Experience:
Blue Cross Blue Shield Tennessee, Chattanooga, TN October 2014 –June 2015
Windows Analyst III
Managing remote, collocated data centers and operations via remote access technologies and leveraging “remote
hands” resources provided by collocations for system installation, break/fix replacement and troubleshooting
Infrastructure Implementation, Maintenance and Support of Windows 2003, 2008&2012 Server Enterprise
Environment, VMware 5.0-5.5 Support
Active Directory, User Groups and GPO Security and Management
McAfee/Trend Micro Antivirus Policy configuration, Management and support of 10,000 Windows Physical and Virtual
Servers, 7000 Desktops, tablets and Xen desktop infrastructure.
Design, installation and management of System Center Configuration Management Server 2007-2010 (SCCM) for
WSUS Updates, Inventory and Software License Management, Operating system deployment (OSD) and security
compliance.
Software packaging and deployment and provide remote connectivity for desktop and server support for 12
Datacenter sites.
Created custom reports and collections using TSQL and WQL queries against the SCCM database for upper
management and/or other business associates.
Provided Tier 3 support for issues in relation to all aspects of SCCM/SQL infrastructure including proper escalation,
communication and management of production system problems.
Successfully remediated SCCM Site and client issues regarding boundaries, replication, application deployment,
patching, group policy and Windows Management Instrumentation (WMI) using Configuration Manager Trace Log
(CMTRACE) tool.
Back up Engineering support for Vmware 5.5 Infrastructure and Cisco UCS Deployment and Support
F5 Load balancer configuration and deployment