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    6 views1 page

    DCM - 222 - CAT - July - Dec 2018 - Thursday PM - Class

    Uploaded by

    Stanley Cheruiyot

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    KENYA INSTITUTE OF MANAGEMENT

    DCM 222: QUALITY MANAGEMENT CAT

    Instructions: Attempt any 2 (Two) Questions

    TIME: 1 Hour
    1)
    A. Briefly define quality management and differentiate it from other
    management approaches (5 Marks)
    B. Explain the benefits of executing quality management practices to an
    organization (10 Marks)
    2)
    A. Enumerate the various quality dimensions linked to excellent service
    delivery (5 Marks)
    B. Briefly discuss the main criticisms of the TQM approach (10 Marks)

    3) Briefly explain the main contributions of Phillip Crosby and Edward Deming
    towards the discipline of Quality Management (15 Marks)

    4) Briefly summarize the principal approaches to defining quality (15 Marks)

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