STUDY DESIGN

PREAMBLE

HISTORY OF HOTELS

The hospitality industry’s history can be traced back by the end of 1700s in the Colonial
Period. This industry has been the subject of important development over the years as it has
faced many obstacles such as the World Wars, the great depression, the industrial revolution
and other social changes. However, the hotel industry as seen today in its modern concept
took place in the 1950s and 60s. In the 1920’s, the construction of hotel took a boom phase
where many well-known hotels were opened. As from that period a flow of famous hotels
flooded in America and the rest of the world with prominent brand such as Radisson,
Marriot, Hilton and more others.

CATEGORY OF HOTELS

 Budget and value hotels

 B&B and inns
 Mid range hotels and business hotels
 Family hotels
 Boutique hotel properties
 Luxury high end hotels

CONTRIBUTION OF STAR HOTELS IN TOURISM INDUSTRY

1.2 PURPOSE OF THE STUDY

The purpose of the study is to explore the star category hotels of Chennai and to find
out its contribution to tourism industry and also to highlight the scope of development,
thereby encouraging further research.
1.3 AIMS & OBJECTIVES

The aim of the study is to group the 5 star hotels of Chennai under hotel chains and to
differentiate the services rendered by the group of hotels.

 To explore the study area and to identify the star hotels of Chennai and its
importance.
 To categorize the 5 star hotels under groups and to highlight its importance
 To highlight the contribution of group of hotels to tourism industry

1.4 DATA COLLECTION

The study rely on secondary source of information. Some of the data is collected
from the star hotels of Chennai and from various sources like books, articles and hotel
websites.

1.5 LIMITATIONS

There are more than twenty 5star hotels and other category hotels in Chennai, whereas only
the 5 star hotels falls under the groups/chain has been taken for the study to delineate the
process of differentiation based on facilities provided.

1.6 CHAPTERIZATION

CHAPTER I - The study design with its aims and objectives

CHAPTER II- star hotels of Chennai

CHAPTER III- study the 5star hotels in Chennai

CHAPTER IV- amenities provided by the 5 star hotels

CHAPTER V
 PROFILE OF CHENNAI CH-2
Chennai also known as Madras is the capital of the Indian state of Tamil Nadu. Located on
the Coromandel Coast off the Bay of Bengal, it is the biggest cultural, economic and
educational centre of south India. According to the 2011 Indian census, it is the sixth most
populous and fourth-most populous urban agglomeration in India. The city together with the
adjoining regions constitutes the Chennai Metropolitan Area, which is the 36th-largest urban
area by population in the world.

Chennai is among the most-visited Indian cities by foreign tourists. It was ranked the 43rd-
most visited city in the world for the year 2015. The Quality of Living Survey rated Chennai
as the safest city in India.  Chennai attracts 45 percent of health tourists visiting India, and
30 to 40 percent of domestic health tourists. As such, it is termed "India's health capital".

 Tourism-guide publisher Lonely Planet named Chennai as one of the top ten cities in the
world to visit in 2015.Chennai is ranked as a beta-level city in the Global Cities Index,  and
was ranked the best city in India by India Today in the 2014 annual Indian city survey. In
2015 Chennai was named the "hottest" city (city worth visiting and worth living in for long
term) by the BBC citing the mixture of both modern and traditional values. National
Geographic  mentioned Chennai as the only South Asian city to feature in its 2015 "Top 10
food cities" list.  Chennai was also named the ninth-best cosmopolitan city in the world
by Lonely Planet. In October 2017, Chennai was added to the UNESCO  Creative Cities
Network (UCCN) list for its rich musical tradition.

Chennai is divided into four broad regions: North, Central, South, and West. North Chennai
is primarily an industrial area. South Chennai and West Chennai, previously mostly
residential, are fast becoming commercial, home to a growing number of information
technology firms, financial companies and call centres. The city is expanding quickly along
the Old Mahabalipuram Road and the Grand Southern Trunk Road in the south and
towards Ambattur, Koyambedu and Sriperumbdur in the west.  Central Chennai comprises
residential elements, but is primarily home to the downtown area, and surrounding areas, the
most visited by travelers to the city. The financial district is also located here.
DEMOGRAPHY

In 2011, the census from Chennai, India showed the city to have 4,681,087 citizens at a
density of 26,902 per square kilometre; the sex ratio was 986 and literacy rate was 90.33%.
in 2011 the updated census showed that the city’s population had grown from 337,442
people to a new citizen count of 4,681,087 .

 As per the religious census of 2011, Chennai's population was 80.73% Hindu,
9.45% Muslim, 7.72% Christian, 1.11% Jain, 0.06% Sikh, 0.06% Buddhist, 0.04%
followed other religions and 0.83% followed no religion or did not indicate any religious
preference.

There are many spoken languages within one city, with the most common languages being
Tamil, Hindi, English, Telugu, Tamil, Malayalam, Urdu. Not only there is an abundance of
different languages spoken in this region, there is also a variety of religions. Most people of
faith within Chennai follow these religions: Hinduism, Islam, buddism, Christianity, Jainism
and Sikhism.

CLIMATE

Located in the southern part of the country Chennai has a dry-summer tropical wet and dry
climate. The city lies on the thermal equator and is also on the coast, which prevents
extreme variation in seasonal temperature. The hottest part of the year is late May to early
June, known regionally as Agni Nakshatram or as Kathiri Veyyil,  with maximum
temperatures around 35 to 40 °C . The coolest part of the year is January, with minimum
temperatures around 19 to 25 °C .

The city gets most of its seasonal rainfall from the north–east monsoon winds, from mid–
October to mid–December. Cyclones in the Bay of Bengal sometimes hit the city. The
highest annual rainfall recorded is 257 cm (101 in) in 2005.  Prevailing winds in Chennai are
usually southwesterly between April and October and north-easterly during the rest of the
year. Historically, Chennai has relied on the annual rains of the monsoon season to replenish
water reservoirs, as no major rivers flow through the area. Chennai has a water table at 2
meters for 60 percent of the year.

POPULATION

A resident of Chennai is called a Chennaite.  According to 2011 census, the city had a
population of 4,646,732, within the area administered by the Municipal Corporation,   had
11 lakh households, with 51% of them living in rented houses. The city's limits were
expanded later in 2011 and its population reached 7,088,000 with Chennai Municipal
Corporation being renamed as Greater Chennai Corporation.

As of 2019, 712,000 families live below poverty line, which is about 40 percent of the 1.788
million families in the city. The urban agglomeration, which includes the city and suburbs,
has a population estimated at 9 million. This makes it the 4th most populous metropolitan
area in India and the 31st largest urban area in the world .

ATTRACTIONS IN CHENNAI

Chennai is the capital of the Indian state Tamil Nadu.. With its historic landmarks and
buildings, long sandy beaches, cultural and art centers and parks, Chennai's tourism offers
many potentially interesting locations to visitors. A notable tourist attraction in Chennai is
actually in the neighboring town of Mahabalipuram with its ancient temples and rock
carvings of the 7th century Pallava kingdom is an UNESCO World Heritage site in India .  In
2012, Chennai served 3,535,200 foreign tourists ranking as 38th most visited city in the
world and most visited city . Some of the famous tourist attractions in chennai are
MARINA BEACH

Situated in the city of Chennai in Tamil Nadu, Marina Beach is a natural urban beach along
the Bay of Bengal. The beach is stretched out to a distance of 13 kilometers making it
the longest natural urban beach in the country, second largest in the world and also the most
crowded beach in India with almost 30,000 visitors a day.  Bathing and swimming at the
Marina Beach are legally prohibited because of the dangers, as the undercurrent is very
turbulent. It is one of the most crowded beaches in the country and attracts about 30,000
visitors a day during weekdays and 50,000 visitors a day during the weekends and on
holidays. During summer months, about 15,000 to 20,000 people visit the beach daily.

ARIGNAR ANNA ZOOLOGICAL PARK

The Anna Arignar zoological park is located in vandalur, kancheepuram district.  the
Arignar Zoological Park is an amazing place to discover the flora and fauna of the region. A
favorite weekend spot with both children and adults alike, the Arignar Zoo is situated at a
distance of 32 kilometers from Chennai city. It is the largest zoo of its kind in South East
Asia and is sprawled over an area of 1260 acres. In addition to having an extensive
collection of endemic and exotic animals, visitors can experience the wild first hand with a
trip to safari parks where lions and deer can be easily spotted.

ELLIOTS BEACH
Elliot's Beach aka "Besant Nagar Beach" or "Bessie" is located in Besant Nagar, Chennai. It
forms the end-point of the Marina Beach shore and is named after Edward Elliot who was
once the Chief Magistrate, Superintendent of Madras and Governor of Chennai during the
British times. It has the Velankanni Church and the Ashtalakshmi Kovil in the vicinity. The
mesmerizing beach is one of the cleanest beaches in the city of Chennai. Located towards
the south of marina beach. Elliot's Beach is quite famous among the tourists as well as the
natives of the state. In the colonial times, it was a place limited to white people. There are
many restaurants near the beach with mouth-watering cuisines.
DAKSHINACHITRA MUSEUM

Dakshinachitra Museum, located in Chennai, is one of the living-history museums in India.

It stores in itself great works of architecture, crafts, performing arts, and lifestyles that
belong to South India. The heritage museum is home to 4,220 artifacts and 1,000,000
pictures. Visiting here will give you an in-depth knowledge of south Indian heritage. You
are going to leave with the most magnificent treasures of learning. Moreover,
Dakshinachitra itself means the 'house of south'. So, if you are a person of history, and a
person of culture who is deeply attached to its roots this place is for you. Visit
Dakshinachitra Museum to explore and learn about the life and history of South India.

SANTHOME CATHEDRAL CHURCH

Santhome Cathedral is a historical and ancient pilgrim centre. The cathedral, near Chennai
beach, got its name from St Thomas, the apostle of Jesus Christ. A museum is located in the
grounds nearby. It was designed in Neo-Gothic style, favoured by British architects in the
late 19th century. The main attraction of the museum is a 16th century map of South Asia.
Santhome Cathedral is one of the prominent attractions in Chennai. People with Christian
faith visits this place and attend the Mass.

MAHABALIPURAM

Mahabalipuram is one of the oldest cities in India. Present day, it is known for its great
monuments, cave sanctuaries and sculptures.  Mahabalipuram is famous for its vast beach,
monoliths, stone carvings and temples. It is famous for its shore temples built in 7th
century. At a distance of 57 km from Chennai, Mahabalipuram (also called Mamallapuram)
is situated in Kanchipuram district in the state of Tamil Nadu. Mahabalipuram is one of the
must visit weekend getaways from Chennai for one day trip. This UNESCO World Heritage
Site was the second capital of the Pallava kings of Kanchipuram.
 AMENITIES PROVIDED FOR THE TOURIST

HOTELS

A hotel is an establishment that provides paid lodging on a short-term basis. Facilities

provided may range from a modest-quality mattress in a small room to large suites with
bigger, higher-quality beds. Small, lower-priced hotels may offer only the most basic guest
services and facilities. In Chennai, there are 92 star hotels with different price range and
amenities. The TTDC also provides accommodation for the tourist for a fair cost. There are
hotels, lodges, guest house, inns, resorts as a form of accommodation for the tourist .

TRANSPORTATION

Buses are the main and the low-priced source of transportation in Chennai. Taxis are also available
in Chennai, either hired or booked in advance through the travel or cab agents. .
Auto Rickshaws. Are the most used transportation in chennai. Chennai also provides metro rail for
the tourists to travel around the city. The suburban railway runs approximately every 10 to 15
minutes between Central Railway and the northern suburbs, from east to west, and from the
eastern beach to the southern suburbs.
Public
 Ch-3 LIST OF STAR HOTELS IN CHENNAI
S.NO CATEGORY HOTEL NAME ADDRESS

1 5 STAR DELUX ITC GRAND CHOLA No. 63, Mount Road, Guindy

2 5 STAR DELUX Hyatt Regency, Chennai 365, Anna Salai, Teynampet

3 5 STAR DELUX Le Royal Meridien No.1, G.S.T Road, St. Thomas Mount

4 5 STAR DELUX Taj Mount Road Asset Area 5B, Hospitality District,
IGI Airport
5 5 STAR DELUX Hilton Hotel No. 124/1 & 2 Jawaharlal Nehru Salai,
Ekkaduthangal, Chennai
6 5 STAR DELUX Park Hyatt, Chennai No. 39, Velacherry Road, Guindy

7 5 STAR DELUX The Accord Unit of J Hotels Private Limited, No.

Metropolitan 35-37, G.N. Chetty Road, T. Nagar
8 5 STAR Kohinoor Asiana Hotel 1/238, Old Mahabalipuram Road,
Semmencherry
9 5 STAR Trident, Chennai 1/24, GST Road, Meenambakkam

10 5 STAR Fortune Select Palms No. 142, Old Mahabalipuram Road,

Okkiyam, Thoraipakkam
11 4 STAR The Residency Towers Sri Thyagaraya Road, T. Nagar

12 4 STAR Hotel Raj Park (P) 180, T.T.K. Road

Limited
13 4 STAR Quality Inn Sabari 29, Thirumalai Pillai Road, T.Nagar

14 3 STAR Rain Tree Mount Road 636, Anna Salai, Teynampet

15 3 STAR Radisson Blue Hotel Unit of VVA Hotels Priavte Limited,

Chennai City Centre 2, Ethiraj Salai, C-in-C Road
16 3 STAR The Marina Towers 2A Ponniamman Koil Street, Egmore
17 3 STAR Lemon Tree Hotel 72, Sardar Patel Road, Guindy

18 3 STAR Hotel Radha Regent 171 J. N. Salai, Inner Ring Road,

Arumbakkam
19 3 STAR Hotel Jayapushpam Old No. 19, New No. 1311, Inner
Private Limited Ring Road, Koyembedu
20 3 STAR Sara Regency 45/1, Auto Nagar, Chennai Road,
Perumpandi
21 3 STAR Beverly Hotel No.17, Rajarathinam Road, Kilpauk

22 3 STAR GRT Regency Sameera (Sameera Hotels Chennai P. Limited)

Vellore 145, Green Circle, New Bye Pass
Road
23 3 STAR Hotel Victoria 3 Kennet Lane, Egmore

24 3 STAR Chennai Deluxe Block No. 1, Plot No. 5, ‘E’ Road,

International P. Limited Koyembedu
25 3 STAR Jolly Gem Inn Private 1A, 1B, Rajiv Gandhi Salai (OMR),
Limited Navalur
26 3 STAR Hotel Katti-Ma Royale No.11, Kalakshetra Road,
Thiruvanmiyur
27 3 STAR Hotel Centre Poin (A Unit of Balachandra Hotels P.
Limited) 286, Rajiv Gandhi Salai
(OMR), Sholinganallur
28 3 STAR Continental Hotels & 1, Royal Enclave, Besant Avenue
Resorts Road, Adyar
29 2 STAR Kences Inn No. 50, B.N. Road, T.NagaR

30 1 STAR S.A.P. Guest House No. 6, Sothupakkam Road, Redhils

31 1 STAR SRM Central Park No. 15, Kumarappa Street, Periamet

32 1 STAR Dharan Karthick No. 33/B2, 33/2A, TrichyChennai

Residency