Standard Operating Procedure

Single Lady Guest

Whenever a single lady checks in the hotel, in order to protect her privacy
call back or screen calls procedure is offered to the guest. If she confirms her
acceptance, then all her calls are put are put on to one of these procedures.
This procedure must be followed only after the guest has accepted. To the
single lady should be preferably roomed in areas that are areas that are
easily accessible by lift or closer to the lobby and not at the end of corridors,
secluded, corners, etc. Nowadays, renowned hotels have one or two
dedicated floors for single lady guest.
Reason
It is important to provide the highest level of security and extra attention for
the single lady guest and see that they feel comfortable and secure at the
hotel.

Procedure
1. When there is a reservation for a single lady, the front office assistant blocks
a room closest to the lobby/lift, unless stated otherwise.

2. The font office assistant should check whether the reservation has an
attribute that the guest is a single lady at the time of the room assignment.

3. When the guest check’s in, her calls are routed through the operator who
announces the caller’s identity and reconfirms whether the guest knows the
caller, unless she refuses for the same. This procedure is a precautionary
measure against any hoax-calls that may upset the guest in any way, and
can have an adverse effect on the hotel’s reputation. This is called the call-
back procedure.

4. The identity and the room number of a single lady are to be never disclosed
to any caller by the hotel staff.

5. A courtesy call is given to the guest, preferably by the lady staff to check if
the guest is comfortable.
The single lady guest’s identity and the room number is not disclosed to
anybody and all her calls are put on the call-back procedure or all her
incoming calls are checked with her if she wants to take that call or not. A
discreet secrecy is maintained for the benefit of all.