HOUSEKEEPING ASSESSMENT – TEST 2

(Each question carries ½ mark. Total marks 20)

Student’s Name: Ritika Tomer

Batch Code: A8 Centre: Ghaziabad

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A cooperative attitude is essential for teamwork.
2. House keeping is the backbone of the hotel.
3. Another name for a cupboard is cabinet _.
4. The Housekeeping department is a operational centre.
5. The housekeeper is in-charge of the Housekeeping
department.
6. A cabana is a room near the swimming pool.
7. A triple is a room meant for three persons.
8. The executive suite has a work station set up in the living room.
9. The control desk section looks after Lost & Found guest property.
10.The room attendants is responsible for checking guest rooms. 11.The
room attendant keeping all room linen and supplies on a daily basis .
12. Pens and pencils are items placed in a Stationery Folder.
13. Flower _ arrangement is the art of arranging flowers and foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: Housekeeping
2. Housekeeping keeps strict control of which keys.
Guest Room Keys Master Keys
Write the correct choice: guest room keys

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: room attendant

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: personal hygiene

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and Diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: Drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: Houseman

8. This room has a balcony attached to it.

Standard Room Lanai Room
Write the correct choice: Lanai

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: Studio Room

10. This section of Housekeeping keeps control of Master Keys.

Horticulture Control Desk
Write the correct choice: Control desk
 11. This section of Housekeeping is responsible for providing clean linen.
Linen room Laundry
Write the correct choice: Laundry
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini-bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: horizontal

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. The function of housekeeping are overall cleanliness, bed making ,
ensuring maintainence of the building , laundry, linen management, key
control and safety and security of the guest.

2. Name the two additional services offered to a guest by Housekeeping?

Ans. The two additional services offered to a guest by housekeeping are
laundry service , valet service and dry cleaning. Etc

3. What does a room mean to a guest?

Ans. To a guest a room means comfort, security, privacy and convenience.

4. Who heads the Linen Room?

Ans. Linen Room Supervisor heads the linen room.

5. What is ‘linen’?
Ans. A linen is a type of fabric which is used to make pillowcase, bedsheets
and table clothes , etc .

6. Which sub-section of Housekeeping earns direct revenue?

Ans. Guest room earns direct revenue.

7. Define ‘Penthouse Suite’?

Ans. Penthouse Suite is a super deluxe suite situated on the topmost floor of
the hotel. Usually it has a terrace garden or a patio attached to it.

8. Define ‘Twin Room’?

Ans. A 'Twin Room' is defined as a room with two single beds, seperated by a
bedside table.

9. What are the functions of the Horticulture section?

Ans. Horticulture section of housekeeping takes care of the landscaping,

indoor plants and flowers arrangements. It ensures a daily supply of fresh
cut flowers.

10. List 3 items of furniture kept in a hotel guest room?

Ans. The 3 items of furniture kept in a hotel guest room are : Beds with
bedside tables , Sofa Chairs and Coffee Tables , Luggage Reck and Cupboard.

11. List 3 guest room amenities?

Ans. The 3 guest room amenities are : Ashtray , Mineral water and Glasses,
Television set, Minibar.

12. List 3 bathroom amenities?

Ans. The three bathroom amenities are : Bath Towel, shampoo, Tissue box.

13.Generally how many sheets are used to make a bed?

Ans. Generally three sheets are used to make a bed.

14. Name any 3 types of flower arrangements?

Ans. The 3 types of flower arrangements are Horizontal Arrangements,
Vertical Arrangements, Triangular Arrangements.