Professional Documents
Culture Documents
Sector:
TOURISM SECTOR (Hotel and Restaurant)
Qualification:
NC LEVEL II
Unit of Competency:
DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
Module Title:
DEVELOPING AND UPDATE INDUSTRY KNOWLEDGE
If you have questions, please don’t hesitate to ask your facilitator for
assistance. Your facilitator will always be a available to assist you during the
training.
You may already have some or most of the knowledge and skills covered in
this module because you have:
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At the end of this module is a Learner’s Diary. Use this diary to record
important dates, jobs undertaken and other workplace events that will assist
you in providing further details to your trainer or assessor. A Record of
Achievement is also provided for your trainer to complete once you complete
the module.
This module was prepared to help you achieve the required competency,
in DEVELOP AND UPDATE INDUSTRY KNOWLEDGE. This will be the source
of information for you to acquire knowledge and skills in this particular trade
independently and at your own pace, with minimum supervision or help from
your instructor.
Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important
that you listen and take notes.
Use the self-check questions at the end of each section to test your
own progress.
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When you are ready, ask your trainer to watch you perform the
activities outlined in this module.
When you have completed this module (or several modules), and
feel confident that you have had sufficient practice, your trainer
will arrange an
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QUALIFICATION LEVEL
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UNIT OF COMPETENCY : Develop And Update Industry Knowledge
MODULE TITLE : Developing And Updating Industry Knowledge
LEARNING OUTCOMES :
Upon completion of this module, the trainee/ student must be able to:
ASSESSMENT CRITERIA:
PRE – REQUISETE:
Before you tackle this module you must complete first the module
on: Basic Tool Competencies
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LEARNING EXPERIENCES / ACTIVITIES
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INFORMATION SHEET 1-LO# 1
Sources of Information on the Industry
WHAT IS MEDIA?
www.LXTmedia.com
Types of Media
c. Corporate Media - is often used by leftist media critics to imply that the
mainstream media are themselves composed of large
multinational corporations, and promote those interests (see e.g.,
Fairness and Accuracy in Reporting; Herman and Chomsky's
"A Propaganda Model").
History
During the 20th century, the growth of mass media was driven by technology
that allowed the massive duplication of material. Physical duplication
technologies such as printing, record pressing and film duplication allowed
the duplication of books, newspapers and movies at low prices to huge
audiences. Radio and television allowed the electronic duplication of
information for the first time. Mass media had the economics of linear
replication: a single work could make money proportional to the number of
copies sold, and as volumes went up, units costs went down, increasing profit
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margins further. Vast fortunes were to be made in mass media. In a democratic
society, independent media serve to educate the public/electorate about
issues regarding government and corporate entities (see Mass media and
public opinion). Some consider the concentration of media ownership to be
a grave threat to democracy.
Timeline
1453: Johnannes Gutenberg prints the Bible, using his printing press,
ushering in the Renaissance
1825: Nicéphore Niépce takes the first permanent photograph
1830: Telegraphy is independently developed in England and the United
States.
1876: First telephone call made by Alexander Graham Bell
1878: Thomas Alva Edison patents the phonograph
1890: First juke box in San Francisco's Palais Royal Saloon.
1890: Telephone wires are installed in Manhattan.
1895: Cinematograph invented by Auguste and Louis Lumiere
1896: Hollerith founds the Tabulating Machine Co. It will become IBM in 1924.
1898: Loudspeaker is invented.
1906: The Story of the Kelly Gang from Australia is world's first feature
length film.
1909: RMS Republic, a palatial White Star passenger liner, uses the Marconi
Wireless for a distress at sea. She had been in
a collision. This is the first "breaking news" mass media event.
1912: Air mail begins
1913: Edison transfers from cylinder recordings to more easily reproducible
discs
1913: The portable phonograph is manufactured.
1915: Radiotelephone carries voice from Virginia to the Eiffel Tower
1916: Tunable radios invented.
1919: Short-wave radio is invented.
1920: KDKA-AM in Pittsburgh, United States, becoming the world's first
commercial radio station.
1922: BBC is formed and broadcasting to London.
1924: KDKA created a short-wave radio transmitter.
1925: BBC broadcasting to the majority of the UK.
1926: NBC is formed
1927: The Jazz Singer: The first motion picture with sounds debuts
1927: Philo Taylor Farnsworth debuts the first electronic television system
1928: The Teletype was introduced.
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1933: Edwin Armstrong invents FM Radio
1934: Half of the homes in the U.S. have radios.
1935: First telephone call made around the world.
1936: BBC opened world's first regular (then defined as at least 200 lines) high
definition television service.
1938: The War of the Worlds is broadcast on October 30, causing mass
hysteria.
1939: Western Union introduces coast-to-coast fax service.
1939: Regular electronic television broadcasts begin in the U.S.
1939: The wire recorder is invented in the U.S.
1940: The first commercial television station, WNBT (now WNBC-TV)/New York
signs on the air
1951: The first color televisions go on sale
1957: Sputnik is launched and sends back signals from near earth orbit
1959: Xerox makes the first copier
1960: Echo I, a U.S. balloon in orbit, reflects radio signals to Earth.
1962: Telstar satellite transmits an image across the Atlantic.
1963: Audio cassette is invented in the Netherlands.
1963: Martin Luther King gives "I have a dream" speech.
1965: Vietnam War becomes first war to be televised.
1967: Newspapers, magazines start to digitize production.
1969: Man's first landing on the moon is broadcast to 600 million people
around the globe.
1970s: ARPANET, progenitor to the internet developed
1971: Intel debuts the microprocessor
1972: Pong becomes the first video game to win widespread popularity.
1976: JVC introduces VHS videotape - becomes the standard consumer format
in the 1980s & 1990s.
1980: CNN launches
1980: New York Times, Wall Street Journal, Dow Jones put news database
online.
1981: The laptop computer is introduced by Tandy.
1983: Cellular phones begin to appear
1984: Apple Macintosh is introduced.
1985: Pay-per-view channels open for business.
1991: World-Wide Web (WWW) publicly released by Tim Berners-Lee at
CERN.
1993: CERN announces that the WWW will be free for anyone to use.
1995: The internet grows exponentially
1996: First DVD players and discs are available in Japan. Twister is the first
film on DVD.
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Purposes
Journalism
Public relations
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• Film, most often used for entertainment, but also for documentaries.
• Internet, which has many uses and presents both opportunities and
challenges. Blogs and podcasts, such as news, music, pre-recorded speech
and video)
• Publishing, in the narrow sense, meaning on paper, mainly via books,
magazines, and newspapers. Computer games, which have developed into a
mass form of media since devices such as the PlayStation 2 , Xbox, and the
Game Cube broadened their use.
Broadcasting
Film
Internet
The Internet (also known simply as "the Net") can be briefly understood as "a
network of networks". Specifically, it is the worldwide, publicly accessible
network of interconnected computer networks that transmit data by packet
switching using the standard Internet Protocol (IP). It consists of millions of
smaller domestic, academic, business, and governmental networks, which
together carry various information and services, such as electronic mail,
online chat, file transfer, and the interlinked Web pages and other documents
of the World Wide Web.
Contrary to some common usage, the Internet and the World Wide Web are
not synonymous: the Internet is a collection of interconnected computer
networks, linked by copper wires, fiber-optic cables, wireless connections
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etc.; the Web is a collection of interconnected documents, linked by hyperlinks
and URLs.
The World Wide Web is accessible via the Internet, along with many other
services including e-mail, file sharing.
Publishing
Book
Magazine
Newspaper
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the face of competition from technologies such as radio and television. Recent
developments on the Internet are posing major threats to its business model,
however.
Software publishing
Namco's Pac-Man was a hit, and became a cultural phenomenon. The game
spawned merchandise, a cartoon series and pop songs, and was one of the
most heavily cloned video games of all-time. A computer game is a computer-
controlled game. A video game is a computer game where a video display such
as a monitor or television is the primary feedback device. The term "computer
game" also includes games which
display only text (and which can therefore theoretically be played on a
teletypewriter) or which use other methods, such as sound or vibration. There
always must also be some sort of input device, usually in the form of
button/joystick combinations (on arcade games), a keyboard &
mouse/trackball combination (computer games), or a controller (console
games), or a combination of any of the above. In common usage, a "computer
game" or a "PC game" refers to a game that is played on a personal computer.
"Console game" refers to one that is played on a device specifically designed for
the use of such, while interfacing with a standard television set. "Video game"
(or "videogame") has evolved into a catchall phrase that encompasses the
aforementioned along with any game made for any other device, including, but
not limited to, mobile phones,
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INFORMATION 2- LO# 1
INDUSTRY INFORMATION SOURCES
Industries are groups of companies that sell the same products or services.
For example, companies such as General Motors and Toyota make up the
automobile manufacturing industry. Some of the sources on this guide provide
short summaries of numerous industries; others analyze particular industries
in detail. Some include information on buyers as well as sellers of particular
products or services.
The sources on this guide are a sample of important print and online industry
resources. They include books at Rod Library, online sources to which Rod
Library subscribes (marked with an *), and other web sources which at this
time are free or partially free. Call numbers are listed under the titles of print
sources available at the library. Underlined titles can be accessed via the web.
If accessing a Rod Library subscription database from off campus, you will be
prompted for your last name and UNI student ID number.
Other Library User Guides go into more detail on finding information on topics
such as accounting, companies, economics, finance, financial ratios,
industries, management, and marketing.
I. ARTICLE INDEXES
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Business & Company Resource Center
Click on Industry to search for reports by industry code (SIC or NAICS) or by
keyword. Click Articles to find articles from industry and trade magazines.
LEXIS-NEXIS
To find industry articles, click on Business, then Industry & Market and then
select your industry. Articles are full-text.
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Industry Review Ref HG .4961 .M68
Has comparative financial statistics on individual public companies arranged
by industry.
Information, Finance, & Services USA Ref HD 9981.1 .I54
Contains industry analyses, statistics, and information on leading companies.
Arranged by NAICS code.
Infrastructure Industries USA Ref HC 79 C3 I54
Covers the agriculture, mining, utilities, construction, and transportation
industries.
Manufacturing & Distribution USA Ref HD 9721.M364
Contains industry analyses, statistics, and information on leading companies.
Arranged by NAICS code.
Statistical Abstract of the United States Info Commons Ref DeskHA 206
.S8
Published annually by the U.S. government. Look under the industry name in
the index.
Ward's Automotive Yearbook Ref HD 9710 .U5 W3
Has statistics for the automotive industry, with a focus on North America.
These sources provide the operating and financial ratios of many industries,
arranged by SIC code.
Almanac of Business and Industrial Financial Ratios Ref HF 5681 .R25
T68
Industry Norms and Key Business Ratios Ref HF 5681 .R25 I54
RMA Annual Statement Studies Ref HF 5681 .B2 R6
Colleen Hailey/Bartle Reference & Collections/Binghamton University/8-06
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Philippines Select
Country
Country > Trade Information Sources > Selected Printed Information Sources
Records 101 to 112 Total Records : 112 Page [ 1 2 3 4 5]
Sr.# Title Year Publisher
Philippine Exporters Philippine Exporters Confederation,
101
Confederation Inc.
Philippines. Board of
102 Philippines. Board of Investments
Investments
Philippines. Center for
Center for International Trade
103 International Trade
Expositions and Missions
Expositions and Missions
Philippines. Chamber of Philippines. Chamber of Furniture
104
Furniture Industries Industries
Philippines. Department of Trade
Philippines. Department of
105 and Industry. Trade and Industry
Trade and Industry
Information Center
106 Philippines. e-Yellow Pages Philippines. E-Yellow Pages
Philippines. Investor Relations
107 Philipines. Investor Relations Office
Office
Philippines. Motor Vehicle
Philippines. Motor Vehicle Parts
108 Parts Manufacturers
Manufacturers Association
Association
Philippines. National
Philippines. National Economic
109 Economic and Development
Development Authority
Authority (NEDA)
Philippines. Official
110
Government Portal
Philippines. Department of Trade
111 Tradeline Philippines and Industry. Bureau of Export
Trade Promotion
United Coconut Associations United Coconut Associations of the
112
of the Philippines, Inc. (UCAP) Philippines, Inc.
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Sources and Links
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NUA Internet Surveys, the latest on Internet development and progress
Doing Business in the Philippines, Provided by Far East Bank and Trust
Company
Asian Development Bank, data and statistics for the Asia-Pacific region
Footnotes
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General Information on the Philippines
1
"Destination the Philippines," Lonely Planet
(http://www.lonelyplanet.com/dest/sea/phil.html), current November 11,
1999.
Telecommunications Infrastructure
1
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
2
"Quantum DDB Philippines Inc. 1999 Planning Session Report," Prepared for
MCI WorldCom, October 15, 1998, Pasig City, Philippines.
3
"Quantum DDB Philippines Inc. 2000 Communications Plan Report," Prepared
for MCI WorldCom, October, 1999, Pasig City, Philippines.
4
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
5
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999 and "Basic Indicators of Teledensity
in the World," International Telecommunications Union (November 1999),
(http://www.itu.int/ti/industryoverview/index.htm), current November 30,
1999.
6
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
7
"Cellular Subscribers in the World," International Telecommunications Union
(November 1999), (http://www.itu.int/ti/industryoverview/index.htm), current
November 30, 1999.
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8
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
9
"Philippine Long Distance Telephone Company (PLDT) Builds Path to Next-
Generation Network Services with Cisco Systems Equipment," (December 6,
1999) Cisco System's Asia Pacific New and Information
(http://www.cisco.com/warp/public/146/asia_pr/december99/2.html),
current December 9, 1999.
10
"PLDT - Company Information," PLDT (http://www.pldt.com.ph), current
December 2, 1999.
11
"Philippine Long Distance Telephone Company (PLDT) Builds Path to Next-
Generation Network Services with Cisco Systems Equipment," (December 6,
1999) Cisco System's Asia Pacific New and Information
(http://www.cisco.com/warp/public/146/asia_pr/december99/2.html),
current December 9, 1999.
12
"PhIX Network," PhIX - Philippines Internet Exchange
(http://www.phix.net.ph/phix/network.html), current December 2, 1999.
13
"Quantum DDB Philippines Inc. Brand Review," Prepared for MCI WorldCom,
April 15, 1999, Pasig City, Philippines.
14
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
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Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
7
"Quantum DDB Philippines Inc. Brand Review," Prepared for MCI WorldCom,
April 15, 1999, Pasig City, Philippines.
13
"Quantum DDB Philippines Inc. 1999 Planning Session Report," Prepared for
MCI WorldCom, October 15, 1998, Pasig City, Philippines.
Internet Activity
1
"MosCom - Company Information," MosCom
(http://www.mozcom.com/company/profile.html), current December 2, 1999.
2
"Paul Budde Communcations: 240 Percent Growth in Asia Since 1996,"
(August 14, 1997) NUA Internet Surveys (http://www.nua.ie/surveys), current
November 9, 1999.
3
"Paul Budde Communcations: Asian ISP Market Needs to Focus," (December
18, 1998) NUA Internet Surveys (http://www.nua.ie/surveys), current
November 9, 1999.
7
"Techserver: Demographic Projections for Asia," (September 10, 1998) NUA
Internet Surveys (http://www.nua.ie/surveys), current November 9, 1999.
8
Yao-Endriga, M. "Philcomsat Pins Hopes on Satellite Internet Services," The
Philippine Star, October 15, 1999.
9
"Internet Domain Survey," (July 1999) Internet Software Consortium
(http://www.isc.org/ds/WWW-9907/dist-bynum.html), current November 30,
1999.
10
"PhIX Frequently Asked Questions," PhIX - Philippines Internet Exchange
(http://www.phix.net.ph/phix/faq.html), current December 2, 1999.
11
"PhilWorld Online Internet Services," PhilWorld Online
(http://www.cebu.pworld.net.ph/services.htm), current December 6, 1999.
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12
"MosCom - Company Information,"MosCom
(http://www.mozcom.com/company/profile.html), current December 2, 1999.
15
Each ISP was surveyed individually (via the website or personal
communication) for pricing plans or quotes for services provided. Last current
December 2, 1999.
Hardware Manufacturing
1
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
Software Development
1
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
Electronic Commerce
1
"Singapore Business Times: Malaysia to Lead Internet Growth in Asia,"
(October 29, 1997) NUA Internet Surveys (http://www.nua.ie/surveys), current
November 9, 1999.
2
"Briefing Paper on ASEAN Economic Integration," Association of South East
Asian Nations (ASEAN) (hhttp://www.asean.or.id), current November 20, 1999.
3
"The Dynamics of the Information Technology Industry in the Philippines,"
(September 1999), World Bank Group (http://www.worldbank.org), current
November 20, 1999.
4
"Statistics on the size of sales for exports and imports in the Philippines," The
Philippines Department of Trade and Industry (http://www.philtins.dti.gov.ph),
current November 20, 1999.
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IT Usage
1
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
IT Financing
1
"Philippines to invest US$582 million in IT," (April 7, 1999), ComputerWorld
Philippines (http://it.idg.net/crd_it_9-51553.html), current December 10,
1999.
2
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
3
"Philippines to invest US$582 million in IT," (April 7, 1999), ComputerWorld
Philippines (http://it.idg.net/crd_it_9-51553.html), current December 10,
1999.
4
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
6
"Philippines to invest US$582 million in IT," (April 7, 1999), ComputerWorld
Philippines (http://it.idg.net/crd_it_9-51553.html), current December 10,
1999.
IT Labour Market
1
"Quantum DDB Philippines Inc. Brand Review," Prepared for MCI WorldCom,
April 15, 1999, Pasig City, Philippines.
2
Ferriols, D. "Number of Japanese Firms with Backroom Operations in RP Seen
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to Double," The Philippine Star, October 30, 1999.
4
Goad, G.P. "At Your Service," Far Eastern Economic Review, September 2,
1999.
6
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
11
Goad, G.P. "At Your Service," Far Eastern Economic Review, September 2,
1999.
12
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
Government Policies
1
"The Dynamics of the Information Technology Industry in the Philippines," IT
Action Agenda for the 21st Century (October 1997), National Information
Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text
%20(Web).htm), current December 9, 1999.
INFORMATION 3- LO# 1
PHILIPPINE TOURISM INDUSTRY AND ITS SERVICES
1Mission
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History
1956 - The Board of Travel & Tourist Industry was created by law.
1986 - Under Executive Order no. 120 and 120-A, DOT and PCB were
reorganized structurally and functionally. PCB was renamed Philippine
Convention & Visitors Corporation.
Functions
The government recognizes the pivotal role of private sector investments and,
thereby, commits to continuously enhance the business climate. Foreign
investments are encouraged to fill in capital gaps, help provide employment,
increase production, and provide a base for the overall development of the
economy.
Investment rules and regulations have thus been liberalized to facilitate entry
of foreign investments.
Foreign investors investing in the Philippines can now lease private lands up to
75 years. Based on R.A. No. 7652, entitled “Investor’s Lease Act”, lease
agreements may be entered into with Filipino landowners. Lease period is 50
years, renewable once for another 25 years. For tourism projects, the lease
shall be limited to projects with an investment of not less than US$5M, 70% of
which shall be infused in said project within 3 years from signing of the lease
contract.
Most
of us are eager to give of ourselves and then give some more. Whether it's
giving advice to friends or coworkers, volunteering for activities in the
community or at our child's school or just saying yes to every request that
comes our way. What happens with all this giving is you become so buried
under a mountain of responsibilities that the most important things in your life
suffer. You have to take time for yourself and your family. One way to do this is
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to become more efficient in every area of your life. Let's look at six ways to
become efficient.
1) Schedule your day. If you have to, get up an hour early each day and write
out your plan for the day. Then prioritize each task on your list and put it in
order of priority. Schedule what you need to do into a planning sheet and block
out time to get it accomplished. Do this every single day, even on the
weekends.
2) Stop trying to multi-task. Turn off the email notification function on your
computer. Email kills your concentration and makes you lose focus on what
you were doing. Don't get side lined by interruptions from others. If you are
trying to finish a report for an important client or meeting, don't accept a
request from a drop-in visitor who "just has a quick question"
4) Say NO more often. Know what your priorities are. When someone requests
something of you and it doesn't fit into your priorities, just say no. You don't
have to justify your answer with a long explanation or excuse.
6) Stop trying to be perfect. Some tasks can be done and are just as
successful even if they are not perfect. Trying to be perfect with everything will
slow you down and cause too much un-needed stress in your life.
Your time is a very precious resource that should not be wasted. Efficiency is
the key to getting things accomplished in your work and at home. Implement
the above steps and you will find yourself accomplishing more in less time, and
with less stress.
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Time Management
For instance, you might that you spent three hours watching television, one
hour exercising, one hour studying, and two hours shopping. Next, evaluate
the use of time. You might decide you spend too much time watching TV and
too little time studying. Based upon this evaluation, decide on an adjustment,
but make it specific. A good way to make this change is to draw up a contract
with yourself that includes a reward for being successful.
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Time management technique 3: Learn to prioritize
Once you have defined your goals, you need to prioritize them and your
activities. Not all of your goals will be equally important. Focus on those goals
that are of major importance to you, and work on the other goals secondarily.
Likewise, focus on activities most important to the achievement of your highest
goals and on other activities afterward.
As you can see from the techniques mentioned above, time, while short and
fleeting, is something that can be managed even by mere human beings like
us. The best way to cope with it is to know early on what we want to happen to
our lives and which directions we’d like to head, in order for us to more
effectively map out a life plan. If we don’t know what our plans are, then it
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wouldn’t really make sense to get into time management because we’ll just
end up with one big mess of activities.
Determine what you want first and then seek to manage your time. Remember,
every second is precious, so you need to speed up. It’s for your own sake,
anyway.
SELF IMPROVEMENT
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the course of 18 years of childhood. I don't mean to minimize what you
may have suffered... even one traumatic event is too much. As tragic as it
is, the biggest tragedy is the way we often ruin decades of our lives by
not facing it, putting it in perspective and putting it behind us. Recovery
is possible for all of us if we want it enough to work for it.
7. Intent by Dorothy M. Neddermeyer, PhD
Intent is the key to achieving your goals. Frequently we are doing one
thing-thinking that we are creating another. We need to systematically
focus on the intent of our actions at every step. There is nothing wrong
with multitasking, which seems necessary with today's demands.
However, balancing multitasking with intentional activity provides
valuable insight into the benefits of doing one thing at a time, being
totally present with the task of our intent.
8. Programming Your Mind For Self Development by Pushpa Pal Singh
The human mind is the master computer which controls your body and
your actions. It's like an empty hard drive therefore you're affected by
whatever you install into it. The functions you install can be either
positive or negative. You are bombarded with different thoughts, sounds,
people, and images all the time. The human mind is such that it takes
into account everything that's around you. What you truly need to learn
is how to program this master computer to ignore the negative thoughts
and only concentrate the positive ones. Therefore what are the steps to
controlling this master computer? Read on to find out.
9. Achieve The Impossible - Break The Rules by Pushpa Pal Singh
Everyone wants to become special; everyone has a dream to make it big
some day. Everyone get out of his house each day with an aim in his
mind but not all of them end up achieving their goals. Most of us hold
ourselves back waiting for the right moment or the perfect circumstance.
But you know what they moment never comes until you make it happen.
Every person wants to become successful and achieve the impossible
overnight but you must understand that it's not as easy as it sounds.
You need to take the first step towards your goal first. You need to make
progress, Progress might be slow at first but with time you would realize
that the process speeds up as you get better at it.
10. Having Faith In Your Own Talents by Steven Fu
Why are you doing something that you do not like to do to earn a small
amount of money, when you can easily do what you love to do and earn
more money.
11. Great Individuals Take Action by Steven Fu
Most people have great thoughts to improve their lives but they just
remain as that...
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12. What Life Means - What 'Meaning' Means by G.B. Singh
Before we ask the question as to what life means, we must answer the
more basic question as to what meaning, in itself, means.
13. How To Be A Strong Communicator by Pushpa Pal Singh
You can listen to thousands of people watch & listen to millions of TV or
radio shows but that does not mean that you would be the same when it
comes to the mastery of words. In the process of communication it's all
about the delivery of right words with the right physical expressions.
Therefore how to master this art of conversation? The best way to start is
by recording your own voice.
14. Write Your Own Destiny - Take Control Right Now by Pushpa Pal Singh
One of the most common phrase which is very widely used is- "This is my
destiny". Many people think their life is pre-written and whatever events
or circumstances they go through are already planned by some higher
power. Remember one simple fact about life - "Circumstances do not
make a man they reveal him". Just like this saying circumstances only
give you an indication that your life is not in your control. Circumstances
are made by the man himself. Events don't just happen they are a direct
result of the actions taken by you.
15. How To Change Your Life For Good by Pushpa Pal Singh
Are you really happy with your life? Are you living your dream? Is this
really what you wanted out of your life? If you are confused about all
these questions than you definitely need a change. Almost everyone
aspires to get the most out of life in whatever shape or form it might be.
But some of us get carried away by the circumstances so much that we
don't know where we are in life and whether we are living our dreams or
not. All of us go through several problems and sometimes it becomes a
big obstacle and we forget our dreams and talk about reality. We get so
negative that we forget our dreams and think this is life and we need to
survive.
16. Discovered - First Thought by Ralston Heath
A skill for a better life.
17. What Is Your Vibration? That Is The Question To Know by Liesl Anderson
What are the vibrations you are putting out into the universe? Find out
how to bring into your life peace, happiness, wealth and more by
changing your focus and your vibrations.
18. Dream On - The Top 10 Ways to Reconnect to Your Dreams by Kamin
Bell
Do you have a dream for your life? Does it feel like it's too far away to
make a reality? Do you have a plan and a vision for realizing your
dreams? I truly know what it's like to have a dream that seems
unattainable but that just won't leave you alone. And, I know the
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exhilaration of creating a plan and seeing my dream manifest. In this
article you will learn ten ways to reconnect with your dreams and move
toward making them come true.
19. Keeping Control And Building Momentum by Sam S K Khan
If you see that something's not working, you make adjustments. But
man, the worst thing you can do is quit.
20. Brainwashed? by H. Bernard Wechsler
Are you in danger of becoming a Cyborg?
21. Alternatives to Speed by Mike Scantlebury
Who do we think we are fooling? When we rush around hectically, always
hurrying, do we seriously think that people are conned into believing that
what we are doing is important, and where we are going means
anything? Are we rushing in order to convince ourselves that any of it
really matters?
22. Hinduism, Karma and the Law of Attraction by Paul Warren
Positive thinking, which is an oft quoted phrase in the law of attraction,
also finds its place in Hinduism.
23. FEAR - The Dream Killer! by Royleena Nicholas
Many online marketers live in fear on a daily basis, fear of failure and
fear of success. Have your been marketing your heart out, do you feel
like you're making no headway to profit, then perhaps fear is stopping
you from reaching the monetary success you desire. To make money
online, it is best to face your negative unproductive thoughts, learn
positive strategies and set goals with a realistic time frame to achieve
online success.
24. The Magic Of Love by Helene Rothschild
Would you like to receive the magic of love? Are you willing to give it? Try
this - For one day, consciously make an effort to be loving or kind to
everyone you see, with no expectations of receiving anything in return.
25. Freedom or Security by Jeffrey De Lara
Financial security or financial freedom? What will you choose? Are you
confident enough to pursue your dream?
26. How To Stop The Inner Critic by Colin Smith
A short article that describes how we can change our 'inner critics',
enabling us to experience more inner peace.
27. Ways to Connect and Give Back by Joanna Engelman
This article is about the importance of connecting to others and giving
back. The most precious part of being alive is being seen and heard and
seeing and hearing others.
28. Get Your Mind Right by Dianna Hobbs
Until you get your mind right you'll never be able to get your life right.
Why? Because nothing in your life can exceed your level of thinking.
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Your reality cannot supersede your mentality. So, if you want bigger and
better results, then you've got to get a bigger and better vision for your
life. You can think your way to a whole new plateau or to an all-time low.
Which will it be?
29. How to Become A Money Magnet and Attract Wealth Effortlessly by Hanif
Khaki
How to become a money magnet at the push of a button.
SELF-CHECK – LO 1
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Qualification : Bread and Pastry Production NC II
Unit of Competency : Develop And Update Industry Knowledge
Assessment Criteria :
Completing demands are prioritized to achieve
personal , team and organizational goals and
objectives
Resources are utilized efficiently and effectively
to manage with priorities and commitments
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Practice long economic use and maintenance
equipment and facilities are followed as per
established procedures.
Resources :
Equipment :
Simulated laboratory room
Electronic learning device
Computer
Television and video set
Materials/Supplies :
case studies
prints and media
workplace/location
assessment
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2. Answer: self – Check to
assess your knowledge
INFORMATION SHEET- 1, LO 2
Different sectors of the industry and Services
2.1 Different sectors of the industry and Services available in each sector.
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Primary industry is a larger sector in developing countries for instance ,animal
husbandry is more common in Africa than in Japan mining in southern Wales
is a case study of how an economy can come to rely on one form of business.
The tertiary sector of industry (also known the service sector on the service
industry ) is one of the three main industrial categories of a developed economy
the other being the secondary industry (manufacturing ) and primary industry
(extraction such as mining , agriculture and fishing .) Service are defined
conventional economic literature as “ intangible goods
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repetitive-strain injuries to their hands, wrists, and elbows. This type of injury
is especially common in meat-processing and poultry-processing plants.
Production workers often stand for long periods and may be required to lift
heavy objects or use cutting, slicing, grinding, and other dangerous tools and
machines. To deal with difficult working conditions, ergonomic programs have
been introduced to cut down on work-related accidents and injuries.
Furthermore, meat and poultry plants must comply with a wide array of
Occupational Safety and Health Administration (OSHA) regulations
ensuring a safer work environment. Some workers wear protective hats, gloves,
aprons, and shoes. In many industries, uniforms and protective clothing are
changed daily for reasons of sanitation.
Working conditions also depend on the type of food being processed. For
example, some bakery employees work at night or on weekends and spend
much of their shifts near ovens that can be uncomfortably hot. In contrast,
workers in dairies and meat-processing plants typically work daylight hours
and may experience cold and damp conditions. Some plants, such as those
producing processed fruits and vegetables, operate on a seasonal basis, so
workers are not guaranteed steady, year-round employment and occasionally
travel from region to region seeking work. These plants are increasingly rare,
however, as the industry continues to diversify and manufacturing plants
produce alternative foods during otherwise inactive periods.
2.5
LEGISLATION
LEGISLATION THAT
THAT
AFFECTS
AFFECTS THE
THE INDU STRY
INDUSTRY
LIQUOR
HEALTH &SAFETY
HYGIENE
GAMING GAMING
WORKERS COMPENSATION
CONSUMER PROTEC BehaviorsTION Observable in the
DUTY OF CARE Date Developed:
Workplace Document No.
Issued by:
BUILDING
INDUSTRY REGULATIO
DEVELOP AND UPDATE January 09,NS
2020
Compulsive gambling
KNOWLEDGE has been called the "hidden
disease," as there are few covert signs of it in the
BREAD AND PASTRY
PRODUCTIONworkplace
NCII Developed by:
until the problem is in itsPage most
42 of 65advanced
CBLM
stage. AnATONIYA
educational
SKILLS pamphlet on compulsive gambling
Revision # 00
lists these indicators that may be observed at work:
EDUCATION INC.
LIQUOR
Findings are based on workers’
rs’ anonymous responses
to questions about how often, when and wh wheere they
drank al cohol and about their attitudes on social
drinking. They were asked if they thought al cohol
boosted workpl ace moral e, was good for business,
al l eviated boredom, improved their heal th, was harmful
or set a bad exampl e.
.
WORKER’
RKER’S COM PENSATI ON
Most businesses
businesses must have
have workers'
compensa
pensat tion insurance to cover its
employe
em ployeees.
s. Filing a workers'
orkers' compensation
claim is similar to filing any
claim any other
her insurance
claim. It isn't a lawsuit against an
claim an employe r,
ployer,
rather a re
her quest for benefi
reque benefits.
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Permanent Disability
Vocational Rehabilitation
If the injury prevents a return to the former job, assistance
in getting another job may be included in the benefits. During
vocational rehabilitation, a partial income is distributed,
similar to temporary disability. The vocational rehabilitation
benefit usually has a maximum monetary limit and may be
replaced by an offer of modified or different work from the
employer.
CON
NSSUM ER PROTECTI ON
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DUTY OF CARE
Duty of care is a legal obligation imposed on an
a Duty
individual requiring that they exercise a
reasonable standard of care while performing
any acts that could foreseeably harm others. For
an action in negligence,
negligence, there must be an
identified duty of care in law.
BUILDING REGULATIONS
Building regulations m mayay refer to:
Building code,
code, a set of rules that specify the minimum
acceptable level of safety for constructed objects
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2.6
Learning Outcomes
No. 2
Information to Assist
Effective
Work Performance
Trade union
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Most unions claim a right of exclusivity. The union
has the authority to determine who may be a member of
the union and who may not.
Most unions assert a right to mandate that only its
members, and no others, may be permitted to work at
certain jobs.
Furthermore, the union contract is exclusive with
regard to the employer, an employer is generally not
permitted to seek out the services of another labor union or
hire another competing labor union even if he is
dissatisfied with the performance of the current labor
union.
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The immediate objectives and activities of
trade unions vary, but may include:
Industrial Action:
Trade unions may organize strikes or resistance to
lockouts in furtherance of particular goals.
Political activity:
Trade unions may promote legislation favorable to the
interests of their members or workers as a whole. To this
end they may pursue campaigns, undertake lobbying, or
financially support individual candidates or parties (such as
the Labour Party in Britain) for public office.
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History of trade unions
Beginning in the eighteenth century, much of
Western society (with most changes occurring
earliest in Britain) witnessed a transformation from
an agrarian culture with craft-based production to a
culture shaped by the first industrial revolution.
Some of the changes brought on by this new order,
such as new work methods and downward pressure
on traditional wage structures, sparked rising alarm
in the crafts and guilds of the time, who feared
encroachment on their established jobs.
Additionally, the rapid expansion of industrial
society was to draw women, children, rural workers,
and immigrants to the work force in larger numbers
and in new roles. This pool of unskilled and semi-
skilled labour spontaneously organized in fits and
starts throughout its beginnings, and would later be
an important arena for the development of trade
unions.
Specific issues
(i) The employers' response
To date, many Asian and Pacific entrepreneurs - small, medium and large -
have relied on the low cost of goods and services and speed of delivery as the
core of their competitive advantage. On this basis, an employers' strategy in the
area of employment relations must focus on achieving:
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representatives (particularly, trade unions, where they are present). In
addition, collective bargaining remains an effective way to address issues of
mutual concern.
All of these elements - both IR and HRM - have to be properly integrated into
the corporate culture.
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identification and removal of restrictive work and management practices are
also important.
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this respect, it might be noted that the IR function was originally, and in
many cases has remained, the cornerstone of the operations of many
employers' organizations). (de Silva 1996:3).
To achieve this objective, it is suggested that employers' organizations
should organize their operations around two functional "poles",
supported by a range of subsidiary services.
Employers' organizations need to be prepared to have a view on an
increasingly broader range of issues (eg, skills development, including in
the context of training and re-training, and covering both delivery and
compensation aspects; industry (including investment and taxation)
policy; the implications for business of privatization strategies; and the
like).
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7. Support trade union strategies to encourage democratic governance,
awareness raising on key policy issues and training for union
representatives on organizational and technical issues.
8. Support of globalization has to rely on policy planning and delivery
services provided by the public sector.
9. Include trade unions in any public sector reform process and take
account of their major concerns.
10. Promote bipartite and tripartite institutions and processes to establish
appropriate labour policy and standards.
There is no question that trade unions still have a role in Asia and the Pacific.
But there is a need for more effective unionism.
Unionism which focuses on working with employers (and their organizations)
in implementing strategies to improve enterprise competitiveness and the
quality of work through improvements in work organization, Labour-
management relations and skills development, on the basis that an equitable
share for workers in productivity gains will be achieved (Frenkel and Royal
1996:31). This form of unionism is therefore proactive and strategic in
approach, and is no longer concerned with union actions which are restrictive
in nature (eg, seeking, by various means, to limit change). The development of
effective unionism (and, indeed, of trade union movements everywhere) is
contingent on the recognition and application of the rights of freedom of
association, to organize and to bargain collectively.
The needs of trade union organizations will vary from country to country in
seeking to build effective unions. For example, awareness raising and training
in relation to their role in a market-oriented economy will have a much higher
priority in the case of trade unions in countries in transition. But whatever
individual country circumstances, key objectives of national trade union
organizations must be to attract more workers into unions by improving
recruitment, offering better services and communicating more effectively with
and between members and officials. Strong leadership from, and agreement
and coordination on priority strategies among, trade union centres is critical.
In order to maintain support and influence at enterprise level, it will be
necessary to build and maintain an active workplace union organization. The
availability of more skilled and technically capable union representatives in the
workplace, supported by more professional and better resourced unions at
higher levels will also be crucial in achieving these objectives.
The extent to which trade unions can adopt and achieve advances through this
more proactive role will depend on a number of considerations, including:
government policy and attitudes at domestic and international levels; the
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response(s) of employers and their organizations; and union leadership,
organization and strategies. However, given the considerable traditional and
current difficulties still facing trade union movements in Asia and the Pacific, a
fundamental change in union and worker fortunes may not arise until
individual countries develop and adopt higher cost and higher skill-based
modes of production. This will provide increased opportunities for worker
involvement in decision-making, requiring more democratic and independent
representation for the workforce. But it is also likely that additional legislative
prescription to provide labour with a more significant voice at both enterprise
and national levels, and better protection for workers' representatives in
undertaking their functions, will be required.
Industrial relations
2.8
CAREER OPPORTUNITIES-is the sum total of all the work you have done and
will do in your lifetime.
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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Most hotel, motel and resort desk clerks received orientation and training on
the job. Orientation may include an explanation of the job duties and
information about the establishment, such as arrangement of sleeping rooms,
availability of additional services such as a business or fitness center, and
location of guest facilities.
The skills and knowledge developed in this field study are leadership,
marketing qualitive skills, research and evaluation, programming [recreation,
leisure and meetings] planning and policy, legal aspects, and communication.
The hospitality and tourism industry is critical to the world, national, and
regional economy. The hospitality and tourism industry is becoming more
complex. Accordingly, demand is increasing for college educated managers.
APTITUDES QUALITIES
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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3 QUICK STEPS TO JOB SEEKER SUCCESS!
RESOURCE CENTER
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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DO - Implement the processes.
CHECK - Monitor and evaluate the processes and results against objectives
and Specifications and report the outcome.
ACT - Apply actions to the outcome for necessary improvement. This means
reviewing all steps (Plan, Do, Check, Act) and modifying the process to improve
it before its next implementation.
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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SELF-CHECK
Note:
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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Qualification : Bread and Pastry ProductionNC Level II
Assessment Criteria :
Training and career opportunities are
identified and availed of based on job
requirements
Recognitions are sought/ received and
demonstrated as proof of career advancement
Obtain and renew licenses and/or
certifications relevant to job and career
Resource : Internet
Learning Materials :
Materials/Supplies :
Certificates and licenses
Pen and paper
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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LEARNING EXPERIENCES / ACTIVITIES
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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SELF-CHECK
Requirement: Select two resorts existing in our province and update your
knowledge by knowing the ff:
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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RECORDS OF ACHIEVEMENT
Assessment Criteria:
COMMENTS:
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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Learner has satisfied the above performance criteria.
Trainer’s Signature:
Date:
LEARNER’S DIARY
DIARY NOTES
Records important dates, jobs undertaken and other workplace events that
will assist you in providing further details.
Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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Document No.
Date Developed:
DEVELOP AND UPDATE January 09, 2020 Issued by:
INDUSTRY KNOWLEDGE
BREAD AND PASTRY
PRODUCTION NCII Developed by:
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