TRAVEL-TOURISM CAREER OPPORTUNITIES

Submitted to Qualify One of the Tasks of English for Tourism 6 th Semester of English Education

Department

Lecturer: Dr. H. Abdul Muin, M.M.

Created By:

TBI – 6A

3rd Group

Junita Ariandini (171230010)

Elvi Kurniati (171230011)

Asriah (171230012)

Wardah Jamilah (171230015)

Anggun Lestari (171230025)

Qurrotul ‗Aini (171230033)

FACULTY OF EDUCATION AND TEACHER TRAINING

STATE ISLAMIC UNIVERSITY OF SULTAN MAULANA HASANUDDIN

BANTEN

2020 A.D / 1441 A.H

 PREFACE

Praise to God who has helped his servant finish this paper with great ease. Without help we

may not be able to complete this paper well. Peace and greeting to the last chance of prophet hood,

the best example of brotherhood and love each other.

We said thank you so much for everyone that helped us to make this paper. We are aware this

paper is far from perfect, but we hope this paper can be useful for everyone, especially for writer.

This paper we made to fulfill our assignment in English for Tourism.

We wait for your constructive critic as well as the advice from those who really want this paper

better improved. Our sincere gratitude is of course, addressed to them.

Serang, March 2, 2020

3rd Group,

ii
 TABLE OF CONTENTS

PREFACE ..................................................................................................................................... ii

TABLE OF CONTENTS ............................................................................................................. iii

CHAPTER I

INTRODUCTION ......................................................................................................................... 1

A. Background .......................................................................................................................... 1

B. Formula of Contents ............................................................................................................. 2

C. Purpose ................................................................................................................................ 2

CHAPTER II

DISSCUSSION .............................................................................................................................. 3

A. Retail and Wholesale Travel Companies ............................................................................... 3

B. Tourism Providers ................................................................................................................ 6

C. Working for Government, State, and City ........................................................................... 11

D. Transportation Field ........................................................................................................... 13

CHAPTER III

CLOSING .................................................................................................................................... 18

A. Conclusion ......................................................................................................................... 18

B. Suggestion .......................................................................................................................... 18

REFERENCES............................................................................................................................ 19

iii
 CHAPTER I

INTRODUCTION

A. Background

The importance of tourism arises from the numerous benefits and advantages it brings to any

host country. But, the real importance of tourism comes from its nature and how it is defined and

structured. Tourism contributes towards complete growth and development of a country. The first is

by bringing numerous economic value and benefits. The second is helping in build country‘s brand

value, image, and identity. Tourism industry goes beyond attractive destinations, to being an

important economic growth contributor.

Tourism is very interesting to understand. It is an activity. It is also an industry and an

important growth driver for a country, its economy, and its social progress and monitoring. Tourism

no doubt brings with it tremendous economic value for a country. It touches and impacts several

industries directly and many more indirectly through tourism spend. Tourism is one of the

important sources of employment generation and foreign exchange earnings for a country. Due to

all this tourism gains much more economic importance for any country.

Work in the travel-tourism industry is essentially concerned with providing services for people

who are away from home, for business, or holiday. Travel can be leisure travel involving package

tours, pilgrim travel, and adventure travel, or purely business. Work at every functional level in the

industry involves dealing directly with people. Travel agents assess the needs of tourists and

businessmen and help them make the best possible travel arrangements from the many travel

options available. Also, many major cruise lines, resorts, and specialty travel groups use travel

agents to promote travel packages to the millions of people who travel every year. Travel company

personnel must be up-to-date on current rules, regulations and documentations required.

1
B. Formula of Contents

1. What are retail and wholesale travel companies?

2. What are tourism providers?

3. What are working jobs for government, state, and city?

4. What are the transportation fields?

C. Purpose

The purposes are to know:

1. Retail and wholesale travel companies

2. Tourism providers

3. Working for government, state, and city

4. Transportation fields

2
 CHAPTER II

DISSCUSSION

A. Retail and Wholesale Travel Companies

There are two subcategories in the travel trade sector. The first is the retail of travel industry,

made up of travel agencies. The second is wholesale of travel industry, made up of tour operators,

who sell packaged tours to travel agencies.

The opportunities in the retail sector are:

1. Travel Agent

Planning a vacation can be overwhelming and people want to make sure they are getting the

best deals, as well as choosing the ideal hotels, restaurants, activities, and destinations. Travel

Agents help their clients navigate the web of information available, choosing locations and services

that meet their clients‘ needs and budgets.

Some clients want a Travel Agent to help them choose a destination based on certain criteria—

honeymoon, family vacation, etc. Others have some idea about their desired location but want

recommendations on hotels and activities. Travel Agents also handle logistics including booking

flights and rental cars, hotel rooms, restaurant reservations, obtaining tickets for events, and more.

Whether clients are traveling for business or pleasure, Travel Agents handle the arrangements so

their clients don‘t have to worry. 1

2. Tour Operator

Tour operators are involved in planning, development, promotion, administration, and

implementation of tourism products. They oversee all the day-to-day tasks and also supervise,

motivate, and train staff. They are employed by tour or transportation companies, resorts or

1
Jennifer Bobrow Burns, Career Opportunities in Travel and Hospitally, (New York: Infobase Publishing, 2010),
2.

3
attractions. They may travel to proposed tour sites, check them out, and experience the services

first-hand before assessing their tourism potential.

Tour operators work independently or are affiliated with an airline, motor coach line, or other

travel-related business. They respond to changes in the industry by developing new and unique

products that have a competitive edge in price, value, and variety. Both retail and wholesale

operations employ many people in a variety of positions. This is a competitive industry, and new

regulations (for example, airline deregulation), industry consolidation and new packages to new

destinations keep those who work in this sector busy and challenged. 2

3. Tour Guide

Tour Guides manage tours lasting from half a day to several days depending on the itinerary.

These duties include accounting for all passengers and luggage (for multiday tours); confirming that

bus, meal, and hotel reservations are accurate; awareness of the day‘s route and driving instructions;

ensuring all guests have paid any incidental expenses at the hotel; and providing assistance to any

passengers with special needs (e.g., making sure that a requested nonsmoking hotel room is a

nonsmoking room). They make sure passengers know the bus or flight number and what time they

are scheduled to depart and distribute admission tickets. They may be asked to check out other

hotels, restaurants, and attractions for future trips. The hours are longs, from early-morning wake-

up calls and luggage pull until after the evening‘s activities, and frequently include weekends.

Step-on guides may concentrate on giving tours of a specific city or area, meeting groups at

prearranged locations or picking them up at designated stops. They usually stay with their group

only for the duration of the tour and do not assist with general travel matters. 3

2
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 18.
3
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 95.

4
 4. Outdoor Trip Leader

Outdoor Trip Leaders lead youth, teens, and adults on worldwide wilderness adventures

ranging from trekking in Nepal to whitewater rafting down the Colorado River. Trips may last

between five days and one semester (72 days). During this time, Outdoor Trip Leaders deliver

curriculum and help their groups to work together and brave the elements.

Typically, two Outdoor Trip Leaders and a course director are assigned to each travel group.

Groups usually consist of up to 12 people and are frequently called ―patrols.‖ The course director

does not have full involvement with the trip since he or she is often supervising other adventures

simultaneously. It is up to the Outdoor Trip Leaders to work together to create a team environment

that will enable their patrol to get the most from their experience.

Before a trip begins, Outdoor Trip Leaders meet to discuss their plans. Since skills in climbing,

rafting, and/or wilderness survival may need to be taught, they discuss teaching styles and

methodologies as well as other specifics. In addition, they oversee the packing of equipment and

food. Another key aspect is reviewing the forms completed by trip members during registration.

This enables Outdoor Trip Leaders to learn more about their group prior to the trip and gain an

initial understanding of strengths, weaknesses, and issues that may come up and affect group

dynamics.4

5. Travel Academy Instructor

A Travel Academy teaches prospective travel agents the information they need to work a

computer reservation system (CRS) with such computer software programs as APOLLO (United

Airlines) and SABRE (American Airlines); how to sell travel; how to deal with the airlines, trains,

and cruise lines; how to make cold calls; customer service; and how to handle emergency travel

problems. Using computers, lectures, audiovisual aids, visiting travel agents, and others in the

industry, the students are taught a wide perspective of the business.

4
Jennifer Bobrow Burns, Career Opportunities in Travel and Hospitally, (New York: Infobase Publishing, 2010),
10.

5
 The agent learns about encoding, decoding, obtaining fare quotes, special requests, pricing and

ticketing, advanced seat selection, car rentals, and hotel reservations. Other courses include the

history of the travel industry, U.S. and international geography particularly relating to travel and

commerce, and such special topics as foreign independent tours, escorted tours, and motor coach

rentals. They also learn about international time zones and currency conversion.

Job counseling is an integral part of this career. From the courses they teach students resume

writing and successful interviewing. Travel Academy Instructors show their students how to find a

suitable position after graduation. With so many travel agencies closing and merging because of

decreased commissions from airlines, it is important to teach and coach the students about the

options available within the travel industry, including reservations and such specialties as corporate,

group, and senior travel. Instructors may travel to attend job fairs for high school and college

students, talking to them about careers in the travel agent business. 5

B. Tourism Providers

Tourism providers are all business offering tourism services and experiences to consumers

when the latter are travelling and performing tourism activities. These businesses related companies

directly involved in servicing tourists‘ needs. 6

1. Special Events, Conference and Convention Planner

Convention Planners create extravagant galas and regional expositions for trade shows and

corporate meetings, and they organize and execute events and gatherings for public and business

attendance. Events and conferences contribute dollars to communities. Not only do travelers spend

money on the event or conference itself, but also ―spin-off dollars‖ are spent on everything from

accommodations to souvenirs. Travelers need transportation to and from an event. Attendees need

5
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 109.
6
―What is Tourism Providers,‖ https://www.igi-global.com/dictionary/social-media-as-a-chanel-of-constructive-
dialogue-for-tourism-business/60243

6
to eat, which affects the food and beverage sector. Conferences usually include social events and

entertainment, so more dollars are spent on tickets, admission, beverages, and tips.

A growing number of special events encourage travelers to visit areas to which they may not

otherwise go. Many of these events are so successful that they have become national or

international attractions. Special events often include formal or informal meetings running in

conjunction with the event, requiring space rentals, foods and beverage purchases and local

transportation. The planning and organizing of special events can be complex and demanding. All

facets must be precisely coordinated to ensure the event runs efficiently and profitably. Many paid

positions are often available as well as volunteer opportunities to gain industry exposure and

experience.

Business people frequently meet to share ideas and information, to solve problems or to

develop new strategies or products, and/or to be trained. Organizations send their staff to sales

meetings, professional development conferences, and networking conventions. Companies exhibit

their wares at specialized exhibitions and trade shows. Club or association members, specialists in

various fields, and special interest groups also gather at conventions. They travel across the country

or across the globe. People meet as members of clubs, square dance associations, or Star Trek

conventions. The planning and organizing of any special event, conference or trade show can be

complex and demanding. All facets need to be coordinated so that the event will run efficiently and

profitably.

On-the-Job Responsibilities: Administer financial controls and procedures; implement event

plans, including program, site development, equipment, staging, seating, and parking; co-ordinate

office administration; fulfill marketing plan including advertising, trade shows, contests and

volunteer/sponsor appreciation programs; recruit train, supervise, and evaluate staff and volunteers;

prepare/deliver written and verbal communications.7

7
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 21.

7
 a. Nature Guiding Careers

Nature guiding offers numerous courses and activities for the great outdoors! If you

are physically fit and have a taste for adventure and the great outdoors, you can choose to

offer guide services and lectures in a variety of fields: Bird watching, salmon fishing,

horseback riding, whitewater rafting, golf, wilderness trekking, hiking, cycling,

mountaineering, canoeing, kayaking, sailing, scuba diving, sky diving, snow-mobiling,

nature/wildlife viewing.

Adventure tourism and recreation draws those who want to experience the country as a

place that is natural and unspoiled, and those seeking active, unusual vacations.

2. Duties of an Adventure, Recreational, and Instructor Tour Guide

Adventure tourism and recreation is growing fast. Changing trends in travel and tourism, where

clients request active recreational experiences or travel adventures where they can learn about

nature and/or culture, are driving the growth. This sector includes everything from bird watching to

salmon fishing, horseback riding to white water rafting, golf to wilderness trekking. Adventure

tourism and recreation draws those who want to experience a place that is natural and unspoiled,

and those who want active, unusual vacations. Because activities often mean clients need transport,

hotel rooms, and restaurants, other tourism sectors also benefit.

Outdoor Adventure Guides Overview: Organize and conduct expeditions for sports

enthusiasts, adventurers, tourists or resort guests. You may work for adventure tourism companies,

resorts, parks, lodges or campgrounds, or operate your own small business. You might take clients

white water rafting, fishing, hunting, or mountain climbing.

Duties and responsibilities:

a. Guide individuals or groups

b. Create positive customer relations

c. Assemble necessary equipment and supplies

d. Set up and break camp

8
 e. Prepare and/or serve meals

f. Instruct and demonstrate related skills and techniques

g. Respect and maintain natural resources 8

3. Fishing Lodge Guide and Instructor

A good tour guide is a ―people person,‖ good with oral and written communications, an

entertainer, and a problem solver with the ability to handle a crisis behind the scenes. The fishing

guide should have knowledge of map reading and be meticulous in handling details of food

preparations, first aid, and small engine repairs. Credibility is built on their decision-making skills.

Physically, outdoor guides must have excellent stamina in order to work the long days required out

fishing or guiding along brooks and river streams. Their typical day includes:

a. Camp setup (early part of the season only), includes cooking, dining and shower/sauna

tents

b. Rising at 7am to review camp and make certain no critters have gotten into things

during the night

c. Cooking and hosting buffet breakfast, lunch, dinner

d. Planning the day with the staff and guides

e. Communicating with air operator via radio regarding any incoming or return flights

f. Go fishing!

g. Filet and vacuum pack the catches of the day

h. Start the evening‘s campfire….and relax after a wonderful day‘s work!

4. Heritage – Cultural- Historian - Interpretive Guide Careers

Should your interest be history, heritage, and culture, there will always be a need for your skills

as an Interpretive Tour Guide, helping others understand and appreciate cultural or natural heritage.

They work in many different settings - from parks, museums and aquariums to industrial sites,

8
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 24-26.

9
interpretive centers and botanical gardens. Interpreters do not simply lecture -- they have a complete

understanding of their subject matter and share their knowledge with others. Different audiences

make this position interesting and stimulating.

On-The-Job-Responsibilities

a. Develop and deliver educational or cultural programs

b. Adapt to different learning styles and participant needs

c. Operate presentation equipment (e.g. audiovisual, overheads, slide shows, etc.)

d. Protect resources.

5. Museum Curator-Interpretive Guide Careers

Museums, theatres, galleries, heritage & historical sites, parks, gardens, interpretive centers,

cultural tourism, industrial tourism, aboriginal tourism. General Manager Curators are specialists in

a particular academic discipline relevant to a historic site/museum/gallery's collection. Museum

Curators research and recommend acquisition of artifacts and are responsible for the care of objects,

materials and specimens. They have highly specialized skills and knowledge in their areas of study.

An Interpretive Guide Skills: The guide should have excellent communication skills, especially

when working as a Museum Curator, plus experience in a museum, gallery or related educational or

research organization. A Curator also must have evidence of research and writing, and specialized

knowledge in the area relevant to museum collections. Desired experience and skills include

knowledge of other specialty areas, an ability to interpret collections and to communicate that

knowledge. Also, knowledge of the ethics of collecting, the current market, as well as customs

regulations is preferred. Many of these positions require a college degree in such fields as

anthropology, history, or art history.

On-the-Job-Duties:

a. Interpret materials or artifacts for the public and/or for other museum staff

b. Recommend acquisitions, loans or sales research

c. Authenticate history of artifacts

10
 d. Coordinate the storage of collections

e. Use proper conversation methods, set up displays and exhibitions 9

C. Working for Government, State, and City

1. Convention Sales Manager

This manager opens new markets for meetings, conventions, and trade shows; develops leads

and assists in closing group business on behalf of a local convention center; organizes the

conventions and meetings that have been booked. The manager uses expertise in keeping costs to a

minimum; makes recommendations for amenities, unique venues, local speakers, and themes; may

be responsible for handling hotel and local touring and transportation.

2. Tourism Marketing Coordinator

This staff member coordinates the bureau‘s participation in domestic and international trade

shows; helps arrange familiarization tours to the destination by media and the travel trade; and

arranges seminars for travel press and members of the travel-tourism industry, and prospective

clients.

3. Other opportunities working for state or local convention boards: 10

a. Special Events Coordinator

b. Market Research Analyst

c. Director of Advertising

d. Convention Sales Manager

e. Director of Public Relations

f. Manager of Information Technology

g. Director of Membership Services

9
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 28-31.
10
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 33.

11
 4. Visitor Information Counselor

The Visitor Information Counselor is responsible for identifying tourism opportunities. States,

cities and local communities draw visitors to destinations for stays of varying lengths and generates

tourism revenue community-wide. Every country has major and minor attractions to lure visitors

and generate tourism revenue. Many attractions are educational in nature, while others are solely for

entertainment. From educational visits to entertaining stops, attractions facilities offer unique,

memory-making experiences that include activities and venues that often form the beginning of

travel plans.

Being a visitor information counselor plays an important part or ―link‖ between the visitor and

the State/City tour office. You are in the front lines, providing answer to questions about the area,

history, attractions and weather. Much of the time is spent talking to the visitor. One should have

excellent communication skills and good customer service skills. Knowledge of attractions, events

and the local area is also required. Other useful abilities are research and recording skills, sales and

cash handling, inventory and administrative skills. Knowledge of a second language can be helpful,

especially when working in areas where travelers may not speak the local language.

5. Other Career and Employment Opportunities:

a. Director of Tourism

b. Deputy Commissioner

c. Sales and Marketing - Domestic

d. Sales and Marketing - International

e. Art, design manager

f. Tour packaging

g. Familiarization host

h. Visitor Information Counselor

12
 6. Working for the National and State Parks Service

The National Parks/State Parks job is to conserve natural scenery, protect wildlife and historic

sites and objects, and provide for the public enjoyment of these areas -- and under the watchful eye
11
of the park serve personnel, ensure the visitor leave the sites, trails and waterways unimpaired.

Employment and career and employment Opportunities National & State Parks

a. Park Warden

b. Park Interpreter

c. Marina Attendant

d. Golf/Tennis Pro

e. Ski Lift Operator

f. Golf Operations Manager

g. Public Relations Manager

h. Sports Equipment Repair Person

D. Transportation Field

1. Motor Coach

A motor coach (bus) is a type of vehicle used for travelling passengers on journey and on

longer-distance intercity bus service between cities. It is not same with transit buses designed for

shorter journeys. Coaches have a luggage hold that is separate from the passenger cabin and are

normally equipped with facilities required for longer trips, including comfortable seats, air-

condition, sometimes bathrooms and etc. there are several career opportunities in the motor coach

industry:

a. Owner/Manager

Owner is a person who owns something. A business owner is the legal proprietor of a

business. In this case, owner is a person who has travel business. The owner can also
11
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 36.

13
 become as manager in their business. They could be the same person who directs the

business and controls its day-to-day processes or they could choose other people to be a

manager.

b. Tour Planner

Tour planner is a person who has privilege to make a plan of travel. Become a tour planner

is not easy. It is because, calculating and panning tours must know about the tourist area in

terms of ticket prices for tourism, both lodging and transportation to get to the destination.

Tour planner has task to arrange the tour trips. Tour planner also makes travel routes,

determine the visiting times at tourist attractions, and also determine the schedules.

c. Reservation Agent

Reservation agent can feed the reservation request directly into the central server. The

reservation agent is able to give instant confirmation to guests either by print-outs or e-

mail. 12

d. Tour Director/Tour Escort

A good tour director must display leadership‘s skills, be detail-oriented, well organized and

highly responsible and be prepared to manage emergencies and large amounts of money. 13

e. Mechanic

Mechanic contributes to the safe the transportation. Their job is to make sure that the bus

run safely, efficiently, and reliably at all times. To keep buses running optimally and to

prevent major problems, bus mechanic performs regularly scheduled maintenance on the

vehicle. They follow a checklist of scheduled tasks to perform in order to complete their

maintenance routines. For example, they change oil, rotate tires, replenish water and other

12
Andrews, Textbook of Front Office Mgmt & Op, (New York: Tata McGraw-Hill Education, 2001), 140.
13
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 39

14
 fluids, inspect steering and breaking systems, replace light bulbs, tighten loose nuts,

perform engine tune-ups, and lubricate moving parts.14

f. Motor coach driver

As a motor coach driver they will have the opportunity to travel to popular tourist spots. A

good driver must have organizational, record keeping, destination knowledge, routes, and

legislation and regulation skills. 15 Good health and physical fitness, tourism or customer

service experience, and excellent communication skills are also necessary. However, the

driver must be consistent with the department of transportation‘s rules and regulation

concerning hours of service. For example, a long-distance the driver may not work more

than sixty hours in any seven-day period, and the driver must rest eight hours for every ten

hours of driving. 16

2. Rail

Rail travel is relaxed, scenic way to travel, and is becoming increasingly popular as a

vacation, rather than only as a way to get a vacation spot.

a. Rail engineer

Being a rail engineer is a dream job for many who want to ―ride the rails‖. They must keep

their eyes on the rails looking for obstructions, cars, or trucks stuck on the rails and being

in constant contact with dispatchers and conductors.17

14
Richard A. McDavid and Susan Echaore-McDavid, Career Opportunities in Transportation, (New York:
Ferguson, 2009), 57.
15
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 39.
16
Robert Milne and Marguerite Backhausen, Opportunities in Travel Careers, (New York: McGraw-Hill
Companies, 2003), 69.
17
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 42.
15
 b. Railroad conductor

They operate the public address system, updating travelers on approaching stops. They

offer information, answer inquires, communicate with locomotive crew, and periodically

check the train system and equipment.18

3. Cruise Lines

a. Ship Captain

Ship captain direct and navigate all kinds of ships. Ship captain may be civilian or military

employees. The captain‘s primary concern is the safety of the ship, its crewe, and its

passengers.19

b. Chief purser

The cruise ship chief purser manages all administrative personnel on a cruise, answering to

the chief purser and their staff ensures smooth and accurate onboard financial operations,

including auditing, revenue, and money transaction. 20

c. Entertainer

Entertainer including musicians, bandleaders, dancers, singers, magicians, jugglers,

puppeteers, comedians, and other perform are employed on cruise ship in a variety of

venues, including showrooms, bars, or lounges, and night-clubs. 21

d. Deckhand

They must safely operate manual and electronic winches to help load supplies and cargo on

to the ship. The deckhand must be aware of and comply with all safety rules and

18
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 42.
19
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 26.
20
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 28.
21
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 32.

16
 regulations. They may be required to wear a life vest, hearing protection devices, steel-toed

shoes, work gloves, safety glasses, and splash goggles. 22

4. Airlines

a. Airport manager

An airport manager administers and supervises the business of the airport, including

budgeting, terminal operations, contract and grant administration, marketing and

promotion, public information, and other matters of concern pertaining to the safe and

efficient operation of the facility.

b. Airline Pilot

Usually, there are two pilots, captain and co-captain or pilot and co-pilot. They check the

aircraft, including controls, engines, instruments, tires, and luggage and cargo loading to

assure that all system are operating properly. 23

c. Flight Attendant

Flight attendants are primarily with the safety of their passengers from the moment they

enter an airplane until they leave. They instruct passengers on safety procedures dealing

with seat belts, oxygen mask, and emergency evacuation and landings.24

d. Customer Service Representatives

Customer service representatives have several jobs, such as reissuing airline tickets,

upgrading clients to first class based on frequent flyer points, handling seats assignments,

becoming familiar with the departure gate operations, and assisting in lost and found

luggage. 25

22
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 35.
23
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 2.
24
Judy Colbert, Career Opportunities in the Travel Industry, (New York: Ferguson, 2004), 9.
25
Gerald Mitchell, Global Travel Tourism Career Opportunities, (Charleston: The GEM Institute of Tourism
Career and Development, 2006), 48.
17
 CHAPTER III

CLOSING

A. Conclusion

1. Retail of travel industry is made up of travel agencies. While Wholesale of travel industry

is made up of tour operators, who sell packaged tours to travel agencies. There are several

job opportunities; Travel Agent, Tour Operator, Tour Guide, Outdoor Trip Leader, And

Travel Academy Instructor

2. Tourism providers are all business offering tourism services and experiences to consumers

when the latter are travelling and performing tourism activities.

3. There are some job opportunities in working for government, state, and city; Convention

Sales Manager, Tourism marketing operator, Special Events Coordinator, Visitor

Information Counselor

4. The next job opportunity in travel-tourism is transport fields. In this field, there are four

kinds of transportation. The first is motor coach. The second is rail transportation. The

third is cruise lines transportation. The last is airlines transportation.

B. Suggestion

1. Suggestion for the group presentation:

a. Find out more resources that suitable to the topics.

b. Pay attention to the writing techniques based on the guidance book.

2. Suggestion for the reader (audiences of presentation)

a. If the material that we delivered is not complete, please read more about the material.

b. Please find more references that you curious about our material.

18
 REFERENCES

―What is Tourism Providers,‖ https://www.igi-global.com/dictionary/social-media-as-a-chanel-of-

constructive-dialogue-for-tourism-business/60243

Andrews. Textbook of Front Office Mgmt & Op. New York: Tata McGraw-Hill Education, 2001.

Burns, Jennifer Bobrow. Career Opportunities in Travel and Hospitally. New York: Infobase

Publishing, 2010.

Colbert, Judy. Career Opportunities in the Travel Industry. New York: Ferguson, 2004.

McDavid, Richard A. and Susan Echaore-McDavid. Career Opportunities in Transportation. New

York: Ferguson, 2009.

Milne, Robert and Marguerite Backhausen. Opportunities in Travel Careers. New York: McGraw-

Hill Companies, 2003.

Mitchell, Gerald. Global Travel Tourism Career Opportunities. Charleston: The GEM Institute of

Tourism Career and Development, 2006.

19