TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D194/D195/D203/D204 - 032 10/9/2015

APPLICABLE MODEL:
LANIER – Pro C7100S/Pro C7110S/Pro C7100SX/Pro C7110SX
RICOH – Pro C7100S/Pro C7110S/Pro C7100SX/Pro C7110SX
SAVIN – Pro C7100S/Pro C7110S/Pro C7100SX/Pro C7110SX

SUBJECT: TONER DETERIORATION (BANDING, GRAINY, DIRTY BACKGROUND)

SYMPTOM:
One or more of the following recurs, after a temporal improvement brought by toner refresh:
- Banding
- Grainy images
- Dirty background

CAUSE:
Deterioration of the toner.

Fresh toner supplied to the development unit deteriorates over time while agitated in the development unit,
gradually losing its transferability.

Note: The following factors promote faster toner deterioration. They commonly occur on showroom
machines.
 Printing at low image coverage
 Printing at low P/J
 Printing with mixed paper sizes and media types
(This results in more pauses to optimize the fusing temperature, during which the development
unit continues to rotate).
 Frequent usage of finishing options, especially folding
 Frequent machine power OFF/ON
 Intermittent use of the machine

SOLUTION:
Perform the following procedure if any of the conditions above apply:

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Tech Service Bulletin No. D194/D195/D203/D204 - 032

PROCEDURE
1. Refresh the toner using the following steps.
Note: This will completely replace the toner currently inside the development unit.

1. Set SP2109-003 (Pattern Selection) to 26 (Full Dot Pattern).

2. Set SP2109-005 (Color Selection) to 1 (Full Color).
3. Set SP2109-006 (Density: K) to 15.
4. Set SP2109-007 (Density: C) to 15.
5. Set SP2109-008 (Density: M) to 0.
6. Set SP2109-009 (Density: Y) to 0.
7. Print or copy 60 duplex pages (30 sheets) onto A3.
IMPORTANT: Do not print 4C solid images (i.e., Do not set SP2109-008 or -009 to a value of 15 in
Steps 5 and 6). If you do, toner may scatter inside the machine.
8. Set SP2109-006 (Density: K) to 0.
9. Set SP2109-007 (Density: C) to 0.
10. Set SP2109-008 (Density: M) to 15.
11. Set SP2109-009 (Density: Y) to 15.
12. Print or copy 60 duplex pages (30 sheets) onto A3.

IMPORTANT: Continue with this procedure only if Step 1 (refreshing of the toner) improved the
symptom. (Doing the following steps will increase toner consumption).

2. Set SP3820-032 (Tnr Refresh Mode: Accumulated refresh length: Upper Limit)
to a value of 50000.0mm.
Note:
 SP3820-011, 012, 013, 014, 015 (Tnr Refresh Mode: Amount) indicate the amount of the toner that
needs to be refreshed (i.e., how much the toner has deteriorated).
 This SP change will allow the machine to continually refresh the toner even when the machine is
used under relatively severe conditions.

3. Set all of the following SP modes to a value of “0”.

SP3530-001 (Power ON ProCon:Set:Non-use Time Setting)
SP3530-002 (Power ON ProCon:Set:Temperature Range)
SP3530-003 (Power ON ProCon:Set:Relative Humidity Range)
SP3530-004 (Power ON ProCon:Set:Absolute Humidity Range)
Note:
 This is done because process control can accelerate toner deterioration, especially with machines
that are turned OFF/ON frequently. This is also true of machines that are used intermittently, as
process control is also triggered after the machine is not used for over 30 minutes. These settings will
cancel process control at these times.
 There are no side-effects in terms of image quality (as process control is still performed before the
next job is printed). However, this process control before the next job will take longer to complete.

4. Set the following SP modes to the values shown.

SP3820-022 (Tnr Refresh Mode:Max Job End Pattern): Set to 1000mm.
SP3820-024 (Tnr Refresh Mode:Job End Ptn Start threshold): Set to 1mm.
Note:
 This will enable toner refresh at job end. By doing this, there are more opportunities for the machine
to refresh the toner.
 Toner consumption will increase.

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