TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D223/D224/D225 – 026 REISSUE  03/09/2022

APPLICABLE MODEL:
LANIER – MP 6503SP/MP 7503SP/MP 9003SP
RICOH – MP 6503SP/MP 7503SP/MP 9003SP
SAVIN – MP 6503SP/MP 7503SP/MP 9003SP

SUBJECT: LIGHT IMAGES, TONER DUSTING AND OVER TONING ISSUES

SYMPTOMS:
One of the following symptoms may occur before the developer reaches its replacement cycle:

 Light copies (image)

 Toner Dusting
 Over toning causing toner dusting inside the machine

 CAUSES:
One or more may be the possible cause for the above symptoms:

 Excessive toner
 Uneven pressure
 Defective Development Unit
 Poor Drum ground
 Weak quenching
 Insufficient Preventive Maintenance cleaning
 Any incorrect toner and or drum condition data

 SOLUTION:
Perform the following procedure:

 Developer must be replaced after any occurrence of developer stress (over or under toning)

Step 1:
Ensure all maintenance has been completed in accordance with the Service documentation

 All parts and filters must be replaced.

 Machine clearance and ventilation should be within specifications.
 Developer replacement procedure should be followed per the service manual instructions.

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 Tech Service Bulletin No. D223/D224/D225 – 026 REISSUE 

 Step 2:
Check the following SP Modes
 SP2978-1 set it to 255 min
 SP 3990-1 set to 1
 SP 2901 -1 set to 1
 SP 2972 set to 1 (only for extremely hot environment)
 SP 2974 and 2975 set to 1.

Step 3:
Enable and set Toner Refresh Mode as needed accordingly to CQ and print toner coverage

To get an idea of what coverage your customer is printing look at SP8851-11, 21 31 41 which will
tell you
the number of prints in that coverage range.

You must see 95% of your prints in the 5% coverage and above range. If you do not, then the
customer is
running a job that is low coverage.

The excess toner will sit in the developer and not be removed. As the customer continues to run low
coverage jobs, the bad toner will accumulate.

This accumulated toner loses it’s chargeability until the customer notices light print, which is often
accompanied by dusting.

How To Set Toner Refresh Mode:

1) Set SP2986 – 1 to 1-25 range 1=1k copies 0 is no toner refresh.
2) Set SP2986 – 2 to (Set the VSP range to kick on)
3) Set SP2986 -3 Number of repetitions needed.
4) SP 2986 -4 If you want to manually execute toner refresh mode during service call. This will take
approximately 4 to 5 minutes.

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