Instructional Plan

With inclusion of the provisions of DepEd Order No. 8, s. 2015

Learning Area: Computer Systems Servicing Grade Level: 11

iPlan No: 1.2.2.2 Quarter: 1 Duration: 2 hrs. Date: 7/22/2016
Content Concepts and underlying principles in applying quality standard in computer systems servicing
Learning Check completed work against workplace standards relevant to the Code: TLE _IACSS9-
Competency/ies task undertaken 12AQS-Ib-2
(Taken from the Curriculum
Guide)
Understanding The learners demonstrate an understanding of concepts and underlying principles in applying quality
Key Concepts standard in computer systems servicing
Learning Adapted Cognitive Process Dimensions
Objectives Knowledge Remembering The learner can recall
information and retrieve
 Define the important terms
The fact or condition
relevant knowledge from  Identify types and work-related error and work
of knowing
something with
long-term memory: Identify, behavior which result in performance problems
retrieve, recognize, duplicate,
familiarity gained
list, memorize, repeat,
through experience
describe, reproduce
or association
Understanding The learner can construct  Discuss the different types of work-related error and
meaning from oral, written
and graphic messages: work behavior which result in performance problems
interpret, exemplify, classify, during the sharing activity.
summarize, infer, compare,
explain, paraphrase, discuss

The learner can use

Skills Applying
information to undertake a
 Dramatize situations/scenario that gives emphasis
The ability and on or explains the checking of completed work
procedure in familiar
capacity acquired
through deliberate,
situations or in a new way: against workplace standards and types of work-
execute, implement,
systematic, and
demonstrate, dramatize, related error and work behavior result to
sustained effort to
smoothly and
interpret, solve, use, illustrate, performance problems.
convert, discover
adaptively carryout
Analyzing The learner can distinguish
complex activities or
between parts and determine
 Differentiate the different types of work-related error
the ability, coming
from one’s how they relate to one and work behavior which results to performance
knowledge, practice, another, and to the overall problems.
aptitude, etc., to do structure and purpose:
something differentiate, distinguish,
compare, contrast, organize,
outline, attribute, deconstruct
Evaluating The learner can make
judgments and justify
 Critique or share their insights, learning, reactions
decisions: coordinate, about the presentations.
measure, detect, defend,
judge, argue, debate,
describe, critique, appraise,
evaluate
Creating The learner can put elements
together to form a functional
 Plan and present a role play that gives emphasis or
whole, create a new product explains the concept of checking completed work
or point of view: generate, against workplace standards and types of work-
hypothesize, plan, design,
develop, produce, construct, related error and work behavior which result in
formulate, assemble, devise performance problems

Attitude A settled way of thinking or feeling about someone or Cooperation, creativity, critical thinking, work
something, typically one that is reflected in a person’s
behavior: ethics and responsibility
Values (RA 8491)
 A learner’s principles or standards of Maka-Diyos Kindness
behavior; one’s judgment of what is
important in life Maka-tao Oneness
 Go beyond learner’s life on earth, include Maka-Diyos Orderliness
more than wealth and fame, and would
affect the eternal destiny of millions Maka-tao Harmony
Learning
Resources Laptop, Computer Parts and Projector (Equipment)
Needed
Procedures
Introductory Activity (A video clip will be presented to the class)
(____ minutes)
This part introduces the lesson content. It is
serves as a warm-up activity to give the learners Say/Ask: What have you observed in the video? What important things/scenes that struck
zest for the incoming lesson and an idea about you most? Why?
what it to follow. One principle in learning is that
learning occurs when it is conducted in a pleasurable
and comfortable atmosphere.
Activity
(____ minutes)
This is an interactive strategy to elicit learner’s
Prior learning experience. It serves as a
springboard for new learning. It illustrates the
principle that learning starts where the learner are.
Carefully structured activities such as individual or Refer to Task Sheet 1.2.2.2
group reflective exercises, group discussion, self
or group assessment, dyadic or triadic
interactions, puzzles, simulations or role play,
cybernetics exercise, gallery walk and the like may
be created. Clear instructions should be
considered in this part of the lesson.

Analysis Say/Ask: What part of the activity you like most?

(____ minutes) What have you learned with the activity?
Essential questions are included to serve as a
guide for the teacher in clarifying key What do you need to know (lessons) first before doing the activity?
understandings about the topic at hand. Critical
points are organized to structure the discussions
allowing the learners to maximize interactions and
sharing of ideas and opinions about expected
issues. Affective questions are included to elicit
the feelings of the learners about the activity or the
topic. The last questions or points taken should
lead the learners to understand the new concepts
or skills that are to be presented in the next part of
the lesson
Abstraction Refer to Information Sheet 1.2.2.2 (Check completed work against workplace standards
(____ minutes) relevant to the task undertaken)
This outlines the key concepts, important skills that
should be enhanced, and the proper attitude that
should be emphasized. This is organized as a
lecturette that summarizes the learning emphasized
from the activity, analysis and new inputs in this part of
the lesson.
Application Refer to Job Sheet 1.2.2.2 (Check completed work against workplace standards relevant
(____ minutes) to the task undertaken)
This part is structured to ensure the commitment of the
learners to do something to apply their new learning in
their own environment.
Assessment Assessment Possible
(____ minutes) Method Activities
For the teacher to:
1. Assess whether learning objectives have been met Observation Investigation, Role Oral Presentation and Role Play
for a specified duration. Play, Oral
(Formal and informal
2. Remediate and/or enrich with appropriate strategies Presentation,
observations of
as needed. Dance, Mussical
learners’ performance
3. Evaluate whether learning intentions and success Performance, Skill
or behaviors are
criteria have been met Demonstration,
recorded, based on
Group Activity (e.g.
assessment criteria)
(Reminder: Formative Assessment may be given Choral
before, during, or after the lesson.) assessment
criteria)
Talking to Hands-on Math Oral Questioning
Activities, Written
Learners / Work and Essay,
Conferencing Picture Analysis,
Comic Strip, Panel
(Formal and informal
Discussion,
observations of
Interview, Think-
learners’ performance
Pair Share,
or behaviors are
Reading
recorded, based on
assessment criteria)
Analysis of Worksheets for all (to be done on the next lesson)
subjects, Essay,
Learners’ Concept
Products Maps/Graphic
Organizer, Project,
(teachers judge the
Model, Artwork,
quality of products
Multi-media
produced by learners
Presentation,
according to agreed
Product made in
criteria)
technical
vocational subjects
Tests Skill performance Paper and Pen Test
Test, Open-ended
(Teachers set or tests
Question,
or quizzes to
Practicum, Pen
determine learners’
and Paper Test,
ability to demonstrate
Pre and Post Test,
mastery of a skill or
Diagnostic Test,
knowledge of content)
Oral Test, Quiz
Assignment Reinforcing/ Answers should be written in the Assignment/Activity Notebook
(____ minutes)
Note: Fill-in any of the strengthening Give five situations that shows the different types of work-related errors and work
four purposes
the day’s lesson behavior which result in performance problems
Enriching/ Answers should be written in the Assignment/Activity Notebook
inspiring What is/are the importance of checking completed work against workplace
the day’s lesson standards and knowing the different types of work-related errors and work
behavior which result in performance problems.
Enhancing/ Answers should be written in the Assignment/Activity Notebook
improving What are other types of work-related errors and work behavior which result in
the day’s lesson performance problems
Preparing for the Answers should be written in the Assignment/Activity Notebook
new lesson What are the different elements and their corresponding performance criteria to be
able to identify occupational health and safety hazards, and assess risk, as well
as follow instructions and procedure in the workplace with minimal supervision.
The students will also be capable of participating and contributing to OHS
management issues.
Concluding Activity Say/Ask: Before ending the class, the teacher will call some students to share their
(____ minutes) insights, learning, reactions about the presentation. After the sharing the teacher will leave
This is usually a brief but affective closing activity
such as a strong quotation, a short song, an a saying for them to ponder “Opportunities don’t happen, you create them.” ~Chris Grosser
anecdote, parable or a letter that inspires the
learners to do something to practice their new
learning.
Remarks Lesson has been finished for two hours; new lesson will be discussed next meeting.

Reflections Students have performed well and participated during the activity.

Prepared by:

Name : Ryan R. Quiroga School: Naga National High School

Position/Designation : Teacher I Division: City of Naga
Contact Number : 0977 814 5383 Email address: rhyanquiroga@yahoo.com

Bibliography

Anonymous (2016, July 20).Retrieved from http://en.wikipedia.org/wiki/Customer_service

Anonymous (2016, July 20).http://en.wikipedia.org/wiki/Quality_standard
Anonymous (2016, July 20).http://www.technet.unsw.edu.au/tohss/swp.htm
Anonymous (2016, July 20).http://xnet.rrc.mb.ca/healthsafety/safeworkprocedures

Appendices: (attach all materials that will be used)

1. Activity sheet
2. Formative Assessment
3. Answer Key
4. Handouts
5. PowerPoint Presentation
6. Others