Service naming ideas –

I began to compile possible names but quickly stopped because I feel that Flex-Now is very
good. However, I am happy to brainstorm some more if you wish.
Flexible:
Flex-Now
FlexAssist
On call:
Resource Reserve
Super Charger
Plus Team

Flex-Now is Atello Solutions’ perfect on-demand ServiceNow support resource

Deploying ServiceNow is a major step for your enterprise. Apart from the obvious financial cost,
it implies significant business change too. Your people must learn and adapt to new methods
and possibly revised processes too. That takes time.
After the peak implementation period, your in-house ServiceNow admin team may come under
resource pressure as users begin to demand more from the system.
That user-demand profile is typical of almost all deployments. It’s only when departments and
people begin to use it in earnest that they realize what more it could do. Or pain points emerge
that were not obvious at the outset.
Your enterprise needs to mold ServiceNow to its real needs to maximize its undoubted benefits.
But you don’t want to expand your in-house team to cover what is probably a temporary spike
in demand for changes and enhancements.
Why Flex-Now is the solution you have been waiting for
Atello Solutions has the perfect answer that avoids cashflow spikes or long-term contracts. Our
Flex-Now service acts like a bolt-on team of ServiceNow specialists at all levels from coders and
analysts to configuration experts and project managers. It includes a core team trained in your
environment who know and understand your operation.
You can flex the draw-down you need of a mix of skillsets from this pool of Application
Management experts and use as much or as little as current requirements demand.
What is achievable when you engage Flex-Now?
This graphic illustrates some of the high-level options and actions you can accomplish:

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Major benefits of the Flex-Now service
Consider the significance of smoothing service enhancement request peaks:
 Augment your in-house ServiceNow admin team on an as-needs basis
 No need to employ expensive and scarce in-house ServiceNow experts or contractors
 Pull expert resources from a large pool to meet the skills profile to get a job done
 Know that you can respond positively to enhancement requests from the business
 Users know that requests will be given consideration because they can be achieved
 Fixed budget puts a ceiling on OpEx for changes and enhancements
 ServiceNow service owner can manage the budget without recourse to requesting
spend authorization from Finance
How it works
Flex-Now operates a multi-level subscription model that suits all sizes of enterprises from SMEs
to large corporations. Each level permits you to draw on any skillset from the pool of
ServiceNow expertise at your fingertips. Here are the main features of the service:
 Members of the Flex-Now service team are ring-fenced from external projects and
dedicated solely to Flex-Now subscribers.
 You have a named Point Of Contact (POC) within the team who is fully conversant with
your system and how it is used in your environment. In addition, a number of team
members have sufficient familiarity with your installation that they can seamlessly
support the POC as required.

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  The rate for each skill varies by subscription level so that premium levels enjoy lower
rates. You may draw down any mix of skills up the limit of the monthly subscription.
 You can flex the resource drawdown to scale up or down as projects demand
 Real-time usage reports on your Flex-Now portal show subscription spent and
subscription remaining in the current month

Find out more

Speak to one of our consultants about how Flex-Now can work to optimize your ServiceNow
implementation. Get the most from this superb package and keep your workflows running smoothly.

Click here to contact us today and start reaping the benefits of expert assistance on tap.

<< Note: From a sales strategy perspective, it may be preferable not to reveal pricing information in the
general service description. Possibly best to use it only in response to genuine enquiries. >>

Using your subscription

Compared to other servicing options, Flex-Now offers an extremely cost-effective solution:

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