Gerencia de la Calidad

del Proyecto
Juan Carlos Barrero
2019
 Capítulo 8 – • Project Quality Management
– Processes required to ensure that the
Project project will satisfy the needs for which it
Quality was designed
Management – Includes all activities of the overall
management function that determine the
quality policy, objectives, and
responsibilities. These are implemented
by quality planning, quality control, quality
assurance, and quality improvement.
 • Quality – the totality of characteristics of an entity that
Capítulo 8 – bear on its ability to satisfy stated or implied needs
Project – Critical aspect is to turn implied needs into stated
needs through project scope management
Quality – Do not confuse with grade – category or rank given
to entities having the same functional use but
Management different requirements for quality
– Customer satisfaction – conformance to
specifications (must produce what is stated) and
fitness for use (must satisfy real needs)
– Prevention – avoid mistakes vs. cost of correction
– Management responsibility – requires participation
of team; responsibility of management to provide
resources
– Processes within phases – plan-do-check-act cycle
• Recognize that the investment in product
quality improvements may be borne by the
performing organization since the project may
not last long enough to reap reward
Capítulo 8 – Project Quality Management
Planeación de la Calidad
Planeación de la Calidad
Gestión de la Calidad (Equivale al Aseguramiento)
Gestión de la Calidad (Equivale al Aseguramiento)
Gestión de la Calidad (Equivale al Aseguramiento)
Gestión de la Calidad (Equivale al Aseguramiento)
Gestión de la Calidad (Equivale al Aseguramiento)
Control de la Calidad
 Ejemplo de Plantilla

http://www2.cdc.gov/cdcup/library/templates/CDC_UP_Quality_Manage
ment_Plan_Template.doc