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Project Management-EBI 4E3

7th Topic

Project Quality
Management

Management of Business for Telecommunications and

Informatics Seventh Semester, 2021-2022
School of Economic and Business
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MONITOR &
KNOWLEDGE AREA INITIATING PLANNING EXECUTING CLOSING
CONTROL

Project Quality Manage Control

Plan Quality Quality 3
Management Quality

There are 3
processes
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What is Project Quality

Management?
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THE TOPIC KEYPOINTS

1. BASIC CONCEPT OF PROJECT QUALITY

2. PROJECT QUALITY PROCESS
3. PLAN AND CONTROL OF QUALITY
4. PERFORMING QUALITY ASSURANCE
5. MODERN QUALITY
6. IMPROVING IT PROJECT QUALITY
7. REVIEW AND SUMMARY
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1. Basic Concept of Project Quality

Basic concept
In a project, meeting the quality expectations is the responsibility of:
o the project manager,
o everyone involved.

Quality
o is a the degree to which a set of inherent characteristics fulfils requirements.
o Conformance to requirements: o Fitness for use:
Project’s processes and products should Product can be used as it was
meet written specifications intended

A project is said to meet the quality expectations,

IF
• when all the project requirements agreed in • and the resulting products and or
the beginning of the project are met, service will be useable.
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1. Basic Concept of Project Quality

Quality Related Terms

The following terms are related to the concept of quality.

Customer
Grade Precision Accuracy
Satisfaction

Granularity of
Conformance to Classification based Correctness; being
measurement; how
requirements and on technical close to the
fine outcome can
fitness for use characteristics desired value
be measured

Integrated comprehensive value

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1. Basic Concept of Project Quality

Optimal Level of Quality

• Archieving quality involves cost.

• Increaser efforts and costs can increase the quality of output. But, a ceiling on this investment .

• The investment on quality is determined by

identifying the optimal level of quality of a project.

• Optimal level of quality is achieved when the

incremental cost of achieving the quality is equal to
the incremental revenue from such improvements.
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2. Project Quality Process

Project Management Process Map
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2. Project Quality Process

Project Quality Management Processes
Given below are the project quality management.
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2. Project Quality Process

Quality Planning vs. Quality Assurance vs. Quality Control
The difference between quality planning, quality assurance, and quality control are as follows:
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3. Plan and Control of Quality

is the process of identifying quality requirements and/or standard for the project and its deliverables,
and documenting how the project will demonstrate compliance with relevant quality requirements.

Aim:
to identify the standards and determine the work to be done to meet these standards.

Plan Quality
Management
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3. Plan and Control of Quality

Control Quality
is the process of monitoring and recording results of executing the quality activities to
assess performance and reconmend neckssary changes.
It is part of the monitoring and controlling process group.
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3. Plan and Control of Quality

The main outputs of

Quality control quality control are:
over the whole of PROJECT o Acceptance decisions
project o Rework
o Process adjustments

There are Seven Basic Tools of Quality that help in performing quality control
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3. Plan and Control of Quality

7.Flowcharts Seven Basic Quality Tools

1.Cause & 3.Check-sheets

Effect Diagram

2.Control
charts
6.Pareto
Diagrams

4.Scatter
Diagrams

5.Histograms 8/27/2021
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4. Performing Quality Assurance

QUALITY ASSURANCE BENCHMARKING (comparative study)

• includes all the activities
• related to satisfying the relevant quality
standards for a project
• Another goal of quality assurance is
continuous quality improvement
• generates ideas for quality improvements
• by comparing specific project practices or
product characteristics to those of other
projects or products
• within or outside the performing organization

A QUALITY AUDIT
• is a structured “review of specific quality management activities”
• that help “identify lessons learned”
• that could “improve performance on current or future projects”
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4. Performing Quality Assurance

Project quality management ensures
that the project will satisfy the needs
for which it was undertaken
Processes include:
PLANNING QUALITY: PERFORMING QUALITY:
• identifying which quality standards • periodically evaluating overall project
are relevant to the project and performance,
• how to satisfy them; with a metric is • to ensure the project will satisfy the
a standard of measurement relevant quality standards

PERFORMING QUALITY CONTROL:

• monitoring specific project results
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4. Performing Quality Assurance

Perform Quality Assurance
is the process of auditing the quality requirements and the results from quality measurements to ensure
that appropriate quality standards and operational definitions are used. It is the part of executing
process group.
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5. Modern Project Quality

Modern quality management:

o Requires customer o Prefers prevention o Recognizes management

satisfaction to inspection responsibility for quality

Cost of Quality
Quality costs can mean two things:
o Cost of attaining quality, specific a range of quality
o Cost of poor quality

Can run:
• 10 - 30% of sales, or
18 • 25 – 40% of operating expenses
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5. Modern Project Quality

Six 9s of Quality
Six 9s of quality is a measure of quality control equal to 1 fault in 1
million opportunities

In the telecommunications industry, it means

o 99.9999 percent service availability
o it is only 30 seconds of down time a year

This level of quality has also been stated as the target goal for the number of
errors
o in a communications circuit,
o system failures,
o or errors in lines of code
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5. Modern Project Quality

Cost of Quality
Cost of quality includes all costs over the life of the product by investment in preventing
• non-conformance to requirements, appraising the product or service
• for conformance to requirements, and failing to meet requirements.

Cost of quality can be categorized as follows:

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5. Modern Project Quality

project management

Features Lowest Deficiencies

Price Share Cycle Time Warranty Waste

Income Profit or Lost Cost

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6. Improving IT Project Quality

Scope Aspects of IT Projects
Functionality is the degree to which a
system performs its intended function
Features are the system’s special
characteristics that appeal to users

Reliability is the ability of a

product or service to ICT System outputs are the
screens and reports the system
perform as expected under
normal conditions PROJECT generates

Performance addresses how well a

product or service performs the customer’s
Maintainability addresses the ease of intended use
performing maintenance on a product

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6. Improving IT Project Quality

Suggestions for improving quality for IT projects include:

o Establish leadership that promotes quality
o Understand the cost of quality
o Focus on organizational influences and workplace factors that affect quality
o Follow maturity models

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7. Review and Summary

A project is said to meet the quality expectations, when all the project requirements agreed in the beginning
of the project are met, and the resulting products is useable.

Quality management includes creating and following policies and procedures that meet the project’s defined
quality needs.

Quality planning defines the standards, templates, policies, and procedures, quality assurance determines if
the project is complying with policies and procedures; quality control measures specific project results against
standards.

Plan Quality Management, Perform Quality Assurance, and Control Quality are the three project quality
management processes.

Seven basic quality tools are used to plan and achieve the desired levels of quality.
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7. Review and Summary

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