Segment 3 Assignment

Instructions: It’s YOUR Turn for some practice. Upload all call details after completing each call
flow listed in OneRoad Training.

After completing all Self Pace work and in class sessions the
following calls should be created in OneRoad Training.
Choose a Vin number or Insurance Policy number from the list your
facilitator provided to use for this assignment.
Create the following calls documenting the Vin/Policy number used
and the Reference (Telephone Number) used for the call.
• Winch Stuck (slide into a ditch)
• Scheduled Dispatch Any Service (only ref needed)
• Covered to a Limit
• Covered to a Limit Overage (Safeco)
• Not Covered
• Perform an Authorization Tree (Mazda)
• Progressive Perform an Authorization
• Customer Disabled in Canada purchased in US
• Vehicle Disabled on Restricted Roadway
• Virtual Credit Card Request

To gain credit for completion each call should include documentation

of the Program Name, Reference Number, PO number, VIN/Policy
Number.

Example of each submission

• Program Name: Hyundai
• Reference # 808 555 1212
• PO # 765473892
• VIN/Policy Number: 9AZB8765