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Segment 1 Assignment

Instructions: It’s YOUR Turn for some practice. Upload all call details after completing each call
flow listed in OneRoad Training.

ACTIVITY #1

After completing all Self Pace work and in class sessions the
following calls should be created in OneRoad Training.
Choose a Vin number or Insurance Policy number from the list your
facilitator provided to use for this assignment.
Create the following calls documenting the Vin/Policy number used
and the Reference (Telephone Number) used for the call.
• Jump Start
• Tire Change with a Valid Spare
• Tire Change with Two Flats
• Tire Change with No Spare
• Out of Fuel

To gain credit for completion each call should include


documentation of the Program Name, Reference Number, PO
number, VIN/Policy Number.

Example of each submission


• Program Name: Hyundai
• Reference # 808 555 1212
• PO # 765473892
• VIN/Policy Number: 9AZB8765

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