819-5917-April 2021-Domestic Warranty Policy Manual

Policies and Procedures
Warranty
Frymaster, a member of the Commercial Food Equipment Service Association, recommends

using CFESA Certified Technicians.
24-Hour Service Hotline *8195917*

1-844-724-2273 04/08/2021
TABLE OF CONTENTS
Warranty Procedures and Submittal G-4
Proof of Installation & Serial Numbers G-5-6
Mandatory Return Parts List G-7
Warranty Invoice Status G-8
Start-Ups G-9
Frymaster Limited Warranty G-12
General Warranty Conditions G-13

Length of Coverage – Standard Warranty G-14
Length of Coverage – McDonald’s G-16
Length of Coverage – Burger King G-19
Length of Coverage – Fazoli’s G-21
Length of Coverage – Popeye’s G-21
Length of Coverage – Panda Express G-21
Length of Coverage – Hardee’s / Carl’s Jr/CKE G-22
Length of Coverage – YUM (KFC, Pizza Hut, Wingstreet, Taco Bell) G-24
Miscellaneous Warranty G-26
Standard Labor Time Allowance G-27
What The Warranty Does Not Cover G-39
Tidbits of Information G-40
Warranty Policy G-41
Dean Standard Warranty G-42
Dean Serial Numbers G-43
G-2
WARRANTY
This department manages and provides information

concerning the Frymaster warranty.
Warranty invoice lookup available at www.frymaster.com.
Siobhan Jenkins, Warranty Specialist

318-219-7130- Siobhan.jenkins@welbilt.com
WARRANTY PROCEDURES AND SUBMITTAL
Tools to use to help with invoice

submittals.
 Service Bulletins
 Warranty Claims Procedures
 Standard Labor Time Chart
 Internet Warranty
All claims should be entered online. Checks are in place to ensure correct
information is submitted.
To submit a warranty claim, go to www.frymaster.com, click on Service, click on

Warranty Invoice Search, enter customer ID and password. Fill in warranty
information. When complete, click on submit.
Claims that require parts to be sent back should be packaged with the part and a copy of
warranty claim and RA paperwork. This includes all computers, controllers, DOA parts
and parts on the mandatory return list.
Send to: FRYMASTER WARRANTY DEPARTMENT

 8700 Line Avenue, Dock C, Shreveport, Louisiana 71106.
Work orders do not have to be sent; however you must keep a copy until the claim has
been paid. A copy of the work order may be required to make a decision for payment.
Sub-agent work orders do not have to be sent but must be held until the claim is
paid.
Any changes or adjustments will be made and a “note” will be added to the credit memo
with an explanation of what was done.
All warranty claims must be submitted within 60 days from the date warranty work is
completed.
When completing the claim form, all areas must be filled in and must have the correct
information. Labor time and mileage should be broken down in the correct section. Parts
should be in parts section.
If for any reason parts are sent to you at no charge by the service department, we still
need part numbers.
A correct model and serial number. THIS IS A MUST!

A correct installation date. – THIS IS A MUST -Fryer install date. Warranty is based on
install date. On-line claims cannot be submitted without this information.
Labor time should be based on the time chart provided by Frymaster. There is a copy in
this book. If excess time is needed, call our Service Department for an authorization
number. Authorizations are numbers, not names!
G-4
Total mileage over 100 miles or travel over 2 hours will NOT be paid without
authorization. Two trips still require an authorization if over the 100 miles, two
hours. NO EXCEPTIONS.
All freight charges must have an authorization for payment. Again, a number, not a
name.
No authorization number will be given after warranty claim has been submitted to
Frymaster or after warranty claim has been paid.
Computer claims – All defective computers must be returned to Frymaster. Claims will not be
paid without the computer. The old and new computer serial numbers must be listed on the
CFESA form. Paperwork and computers should be sent together unless submitting claims
online. When submitting computer claims online, submit claim and send the computer with a
copy of the claim. Send to: Frymaster Warranty Department, 8700 Line Avenue, Dock C,
Shreveport, La. 71106.
Frypot Claims: We no longer require old frypot tags to be sent back. VERY IMPORTANT:
The old frypot serial number must match up with the fryer listed on the warranty claim.
Failure to have the correct frypot serial number will result in non-payment. Please hold
frypot tag or frypot until claim has been paid.
Complete Frypot: Frypots manufactured with “400” stainless steel must be returned to
the factory for testing. The frypot can be tested with a magnet; if the magnet sticks, frypot
must be returned to the factory for testing. Serial number tags should not be cut out
of a “400” material frypot, the frypot has to be tested for leaks by QA. Frypot
cannot be tested with a hole in the pot. Claims for frypots with tags cut out will
not be paid.
For either of the above claims, the new-frypot number, old-frypot number, model and
serial number of the fryer must be listed on the CFESA. Also list the install date and
dates of service.
Any authorization numbers given pertaining to frypot serial numbers must be given
by the Warranty Department
VERY IMPORTANT: Please make sure all information is on the warranty claim and in the
correct section when it is submitted. Once a claim has been processed, it will not be
reopened for an additional credit due to omissions.
If there is anything out of the ordinary that we need to know to process a claim, please
include that information in Section 1 of the Warranty Service Report (CFESA).
PROOF OF INSTALLATION
If your Serial Number begins in the year 1997; i.e., 9702______

And your install date was in the year 1999; i.e., 9912__ (two years later)
G-5
Then you need proof of purchase and install date.
Units that have not been installed within three years of their manufacturing date
are not covered under warranty
SERIAL NUMBERS
Like model numbers, serial numbers provide important details when you are searching for
troubleshooting assistance, replacement components, and warranty information. With
the serial number, Frymaster’s call center can identify: the model, options, warranty
status, who the unit was sold to, and the month, day and year a unit was produced.
Here is a breakdown of a sample serial number as they are now:
9501FM0054
95 year of manufacture, 01 month of manufacture, FM Family Model,
0054, Sequential number of fryers built
Before December of 1987, the serial number designation was different.
85A43416B
85 year of manufacture, A month of manufacture, 43416 Sequential
number of fryers built B, Family Model
G-6
MANDATORY RETURN PARTS LIST
All FAS’s must return the parts identified in the Mandatory Return Parts List to the
Frymaster Dean factory at the time the warranty claim is submitted. Warranty
claims involving these parts will not be processed until the parts have been received
at the Frymaster Dean factory. Return authorization is generated for mandatory
return parts when claim is filed.
Most parts are computers. Other parts are associated with quality concerns. All
computers/controllers under warranty, even if they are not listed on the Mandatory
Return must be returned.
For an up-to-date Mandatory Return Parts List please go to Frymaster Dean’s web
site on the internet.
 www.frymaster.com
 Click on Service
 Click on Bulletins/Price-Stocking List/Videos
 Scroll down to Mandatory Return Parts
 Click on Mandatory Return Parts, here you will find an up-to-date Mandatory Return
Parts List.
When the list changes, a notification will be e-mailed to Warranty Administrators and
Service Managers. Please share with appropriate people in your company.
OTHER PARTS REPLACED
Tag all parts with pertinent information and hold for sixty (60) days. We will at times
request warranty parts to be returned to Frymaster. A notice will be faxed notifying you of
parts needed.
DOA PARTS (Dead on Arrival)
A DOA unit is a unit that fails within the first 14 days from installation. Any parts
replaced within the 14 days must be sent to the factory for evaluation and/or testing. A
DOA tag should be attached to the part and sent to Frymaster with the warranty claim
(CFESA). DOA tags are available upon request, part number 8195855.
Warranty Claims that require parts to be returned to the factory are subject to non-
payment if parts are not available for return.
G-7
WARRANTY INVOICE STATUS
All warranty invoices submitted to the factory can be viewed via the Internet at
www.frymaster.com. A user ID and Password are required.
It is recommended the website be checked regularly to confirm that all invoices

have been received.
If any invoices are not listed on the website 15 working days after being sent, please
resend or call the warranty department to discuss, 1-844-724-2273.
Invoices are listed on the Internet in 1 of 3 ways.
RECEIVED: Indicates that the invoice is being processed and is to be paid. Once a claim
is paid, your invoice number, the amount paid, the date paid and the memo number are
displayed alongside your warranty invoice number.
REJECTED: Indicates the claim cannot be processed, as it does not meet Frymaster’s
warranty provisions. A notice will be sent via fax informing you this claim will not be
processed for payment.
NEED INFO: Indicates that the invoice cannot be processed until further information has
been provided. A notice will be sent via fax informing you of the information needed.
Answers should be received by Frymaster within 30 days from the date you receive the
fax. No answer to this fax could result in non-payment.
Responses to claims should be entered on the website – an e-mail is automatically sent to

Frymaster with the answer.
It is your responsibility to maintain your account and keep it up to date. If claims

do not show up on the website as paid, received, rejected or need info within 15
working days from the date sent to Frymaster – you should check and make sure
Frymaster got copies of the claims. Remember if we don’t have a copy, we don’t
know the claim exists. Be diligent in checking the website for payments.
G-8
START-UPS
When filing a claim for a start-up, verify a start-up was purchased or that the customer
qualifies for a start-up. When filing claims for a start-up, include CFESA and Start Up
Form 8195689 –revised version 10/02 or 1/04. All serial numbers including the filter
system number must be listed on the start up form and also on the CFESA claim.
The companies listed below get automatic start up:
APPLEBEE’S
ARBY’S
BACKYARD BURGER
BAJA FRESH
BOJANGLES
BRINKERS CONCEPTS:
• BOSTON MARKET
• BRINKERS CONCEPT
• BIG BOWL
• CHILI’S
• CORNER BAKERY
• COZYMEL’S
• MACARONI GRILL
• MAGGIANO’S
• ON THE BORDER
• WILDFIRE
BUFFALO WILD WINGS
BURGER KING
CAPTAIN D’S
CARL’S JR. /CKE
CARRABBA’S/OUTBACK
CHECKER’S
CHEESEBURGER IN PARADISE
CHIPOTLE’S
CHURCH’S
CRACKER BARREL
DAIRY QUEEN
EL POLLO LOCO
FATBURGER
FIVE GUYS BURGERS AND FRIES
GOLDEN CORRAL
HARDEE’S/CKE
HOOTER’S
IHOP
JACK IN THE BOX
JOHNNY CARINO’S
JOHNNY ROCKETS
JOLLIBEES
KRYSTAL
G-9
LASALSA
MCDONALD’S
OUTBACK STEAKHOUSE
PEI WEI
P F CHANG’S
PENN STATION
POPEYE’S
RALLY’S
RED ROBIN
RUBIO’S
RUBY TUESDAY’S
SHEETZ
SONIC
STEAK ESCAPE
STEAK N SHAKE
TACO BUENO
WAL-MART
WHITE CASTLE
WORLD OF WINGS
YUM
• KFC
• PIZZA HUT
• TACO BELL
• WINGSTREET
The above start-up pay:

1-3 serial numbers - 150.00
4 or more serial numbers - 215.00
NOTE: STARTUP FORMS MUST BE KEPT IN YOUR OFFICE FOR TWO YEARS AFTER
STARTUP IS DONE.
STARTUP AND TRAINING FOR McDonald’s LOV, FQ, FILTERQUICK TOUCH AND
OCF:
McDonald’s LOV
FOUR LABOR HOURS TO INCLUDE TWO HOURS STARTUP, TWO HOURS TRAINING
(WITH STANDARD TRAVEL AND MILEAGE).
FQ AND FILTERQUICK TOUCH

FOUR LABOR HOURS TO INCLUDE TWO HOURS STARTUP, TWO HOURS TRAINING
(WITH STANDARD TRAVEL AND MILEAGE).
OCF
THREE LABOR HOURS TO INCLUDE ONE AND ONE-HALF HOURS STARTUP, ONE AND
ONE-HALF HOURS TRAINING (WITH STANDARD TRAVEL AND MILEAGE).
G-10
TACO BELL FILTERQUICK TOUCH
TWO LABOR HOURS TO INCLUDE TWO HOURS STARTUP, TWO HOURS TRAINING
(WITH STANDARD TRAVEL AND MILEAGE). Completed Commission and Demo (Startup
and Training) forms MUST be emailed to evelyn.sutton@welbilt.com.
START-UP PROGRAM
This start-up pays up to 155.00 per system and pays for fryers with filter systems
manufactured beginning January 2, 2003. These are dealer-sold fryers and are paid the
same as the chain start up program.
1 – 3 serial numbers – 150.00

4 or more serial numbers – 215.00
GAS AND ELECTRIC PASTA COOKERS AND RETHERMALIZERS

The companies below get automatic start-up:
Fazoli’s
Noodle’s
ALL GAS PASTA COOKERS GET START-UPS
SINGLE UNIT START-UP
Single Units Pay the same as a battery of fryers

1 – 3 serial numbers – 150.00
4 or more serial numbers – 215.00
When filing a start-up for single units on line, put the first serial number in the field for
serial number, list the other serial numbers in Action Taken field.
ECONOMY FRYERS
Start-ups are not paid on economy fryers: GF14 or SR/ESG-series fryers.

This includes chain accounts.
For any restaurant not listed above, if start-up is in question, please contact the
Frymaster Technical or Warranty Departments at 1-800-551-8633.
G-11
FRYMASTER LIMITED WARRANTY
IMPORTANT NOTE: ANY FRYER NOT INSTALLED WITHIN THREE (3) YEARS OF ITS
MANUFACTURING DATE IS NOT COVERED UNDER WARRANTY.
PARTS WARRANTY
Frymaster, L.L.C. warrants the Frymaster equipment to the original purchaser against
defects in materials and workmanship, provided the equipment is correctly installed,
cared for, and operated under normal conditions for a period of one year from the date of
installation or commissioning (whichever comes last).
See other special warranties for frypots and computers contained within this policy
document.
Frymaster, L.L.C. will reimburse the Authorized Service Agency the cost of any part of any
such equipment that becomes defective. No reimbursement will be made for any part or
assembly that has been:
1. Subject to any alteration or accident.
2. Used in any way that, in Frymaster's opinion, adversely affects the performance of
the said equipment.
3. Incorrectly installed, not in accordance with Frymaster's installation instructions.
In cases where a repair is not feasible, Frymaster, at its discretion, will replace the
complete appliance at no or limited cost to the customer.
LABOR WARRANTY
Labor Warranty listed in this document.
Military equipment installed in overseas facilities will receive parts and labor warranties
in effect for that product at the time of sale.
G-12
GENERAL WARRANTY CONDITIONS
This warranty does not apply to equipment that has been damaged by the following:
1. Misuse, abuse, alteration by unauthorized service or the using of other than the
Original Equipment Manufactured spare parts.
2. Resulting from adverse water conditions.
3. Fire
4. Flood
5. Act of God
6. Freight Damage (freight damage is to be recovered by the receiver from the freight
company)
This warranty does not apply to consequential damages: (the cost of repairing or replacing
other property, which is damaged), loss of time, loss of profits, damage to goodwill or use
on any other incidental damages of any kind.
There are no implied warranties of merchantability or fitness for any particular use or
purpose.
The decision of the Frymaster Regional Directors/Managers or Frymaster Service

Department with respect to repair or replacement shall be final.
No person is authorized to give any other warranties or to assume any other liability on
Frymaster's behalf unless done in writing by an officer of Frymaster.
This warranty is the only and complete statement with respect to warranty of your
Frymaster appliance and there are no other documents or oral statements for which
Frymaster, L.L.C. will be responsible, unless otherwise stated elsewhere in this document.
This warranty also DOES NOT COVER normal maintenance items such as electric bulbs,
fuses, gaskets, o-rings, interior and exterior finishes (see your Frymaster Service and
Owner’s Manuals for maintenance instructions).
G-13
LENGTH OF COVERAGE STANDARD WARRANTY
FRYPOTS – Frypots are warranted against manufacturing defect and/or weld seam
failure.
FILTER QUICK TOUCH FRYER

Example: FQG30/60/20, FQE30/60/80
 All parts (except frypots, O-rings, and fuses): Two-year warranty
• One year – parts and labor
• Second year – parts only, no labor
 Touch Screen Controller Warranty - One (1) years parts and labor (Touch Screen
warranty is for defects; Does NOT include cracked/damaged/broken screens)
 GAS - seven years, frypot assembly and labor
 ELECTRIC - frypot only – lifetime
FILTER QUICK FRYER

Example: FQG30, FQE30
OIL CONSERVING/PROTECTOR FRYER

Example: OCF
• One year - parts and labor
HIGH EFFICIENCY H50/H55

 After May 1, 1998-all H50/H55 seven years, frypot assembly and labor
 Before May 1, 1998, one-year labor, frypot assembly - lifetime
NON- HIGH EFFICIENCY

Example: MJCF, MJ45, MJ35, MJ47, J1C
 One-year parts and labor
 Second and third year frypot assembly only
 After third year, lifetime on the bare pot
ELECTRIC SPAGHETTI MAGIC AND FPTCF

Example: 8SMS
 Ten years – pot only
G-14
RETHERMALIZER, WATER BATH, GAS PASTA COOKER, ESW, EWBS
Example: FBR18, ESW, EWBS,17EC,17ECS
 Ten years – frypot assembly
GF14, GF40, G18FB, GL18FB, GL24FB

Example: GF14SD Model number will have SP or SD at the end
 One year – parts and labor
 Five years – S/S frypot only
ELECTRIC UNITS
Example: H/RE14, H/RE17, and H/RE22, E1721, HPRE (RE80), 28/36
 One year – parts and labor
 Frypot only – lifetime
COMPUTERS
 One-year computer and labor
SHORTENING DISPOSAL UNIT

Example: SDU
 First 90 days – all parts and labor
 Between 90 days and one year, pump only
PORTABLE FILTER
FENWAL THERMOSTATS
 Two years
 First year thermostat and labor
 Second year, thermostat only
DROP-IN FRYERS-FRYMASTER
 90 days all parts-no labor
 2 years fenwal thermostat-no labor
 Lifetime on stainless steel frypot (for original owner)
(International frypot warranties vary)
PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS

 Parts, 90 days, no labor
 Stainless Steel Frypots – 1 year, 90-day labor
 Computers, 1 year, no labor
G-15
LENGTH OF COVERAGE MCDONALD’S
FRYPOTS – Frypots are warranted against manufacturing defect and/or weld seam
failure.
MCDONALD’S LOV TOUCH FRYER-ELECTRIC

 All parts (except frypots, O-rings, fuses and touch screen controllers) including
elements: Two (2) years parts and labor.
 Touch Screen Controller Warranty - Three (3) years parts and labor (Touch Screen
 Frypot Warranty - Lifetime- Includes High-Limit, AIF and ATO
probes (if needed during the frypot change).
MCDONALD’S LOV TOUCH FRYER-GAS

 All parts (except frypots, O-rings, fuses and touch screen controllers): Two (2) years
parts and labor.
 Touch Screen Controller Warranty - Three (3) years parts and labor (Touch Screen
 Frypot Warranty -15 years – Includes Temperature Probe High-Limit, AIF and ATO
probes (if needed during the frypot change.
First ten (10) years all parts and labor on the frypot assembly (includes burners and
combustion chamber).
Components attached to the frypot, such as the high-limit, probe, gaskets, seals,
ignitors and related fasteners, are also covered by the ten (10) year warranty if
replacement is necessitated as a direct result of the frypot leak.
Eleven (11) through Fifteen (15) years – frypot and ancillary (parts if needed during
the frypot change. Frypot and parts only – no labor.
MCDONALD’S LOV FRYER-ELECTRIC

 All parts (except frypots, O-rings and fuses) including elements and computers:
Two (2) years parts and labor.
 Frypot Warranty - Lifetime- Includes High-Limit, AIF and ATO
probes (if needed during the frypot change).
MCDONALD’S LOV FRYER-GAS

 All parts (except frypots, O-rings and fuses) including computers: Two (2) years
parts and labor.
 Frypot Warranty -15 years – Includes Temperature Probe High-Limit, AIF and ATO
probes (if needed during the frypot change.
First ten (10) years all parts and labor on the frypot assembly (includes burners and
combustion chamber).
Components attached to the frypot, such as the high-limit, probe, gaskets, seals,
ignitors and related fasteners, are also covered by the ten (10) year warranty if
replacement is necessitated as a direct result of the frypot leak.
Eleven (11) through Fifteen (15) years – frypot and ancillary (parts if needed during
the frypot change. Frypot and parts only – no labor.
G-16
MCDONALD’S HIGH EFFICIENCY GAS
Example: MACH52
 Units installed December 1, 2003 and after
Ten years parts and labor on frypot assembly. Components attached to the frypot,
such as the high-limit, probe, gaskets, seals, igniters, and related fasteners, are also
covered by the ten-year warranty if replacement is necessitated by the frypot
replacement. Components that are not part of the frypot assembly, such as blower, gas
valve, micro switches, doors, cabinetry, are not covered by the frypot warranty
 Units installed July 1, 2001 through November 30, 2003

Seven years parts and labor on frypot assembly. Components attached to the frypot,
such as the high-limit, probe, gaskets, seals, igniters, and related fasteners, are also
covered by the seven-year warranty if replacement is necessitated by the frypot
replacement. Components that are not part of the frypot assembly, such as the blower,
gas valve, microswitches, doors, and cabinetry, are not covered by the frypot warranty.
 Installed November 1, 1994 through June 30, 2001

Seven years parts and labor on frypot assembly.
 Installed January 1989 through October 31, 1994

Lifetime on frypot assembly
 Installed before January 1989, five-year warranty on frypot assembly

After fifth year 40% of list price for frypot assembly.
MCDONALD’S ELECTRIC
 Units installed after December 1, 2003, ten years parts and labor
 Installed after January 1995 - seven-year warranty parts and labor
 Units installed January 1, 1995 carry three-year warranty on elements. One
year labor, second- and third-year part only
 Installed January 1989 through January 1995 - lifetime on pot, one-year parts and
labor
 Installed before January 1989 – After fifth year, 40% of list price for frypot
MCDONALD’S MINI COMBI OVEN

 Two (2) years parts and labor.
MCDONALD’S PORTABLE FILTER

MCDONALD’S COMPUTERS
Original M2000 on a new fryer
 First year computer and labor
 Second year computer only
 Third year reduced cost -90.00
MCDONALD’S Replacement Service M2000

 One-year computer only
G-17
MCDONALD’S SHORTENING DISPOSAL UNIT (NEW Serial numbers starting with
1102)
Example: PMSDU50C, PMSDU5002, PMSDU50C02, PMSDU50C03
 Two years parts and labor
MCDONALD’S UNIVERSAL TOUCH HOLDING CABINET

Example: UHCTHD
 Three (3)-year parts and labor
 All UHCTHD Replacement parts carry a 90 day, no labor warranty
MCDONALD’S UNIVERSAL HOLDING CABINET

Example: UHC, UHC-P, UHC-HD
 Two-year parts and labor
 All UHC Replacement parts carry a 90 day, no labor warranty
MCDONALD’S HEATED LANDING ZONE

Example: HLZ
 First year parts and labor
 Second year motor only, no labor
Computer
 First year computer and labor
 Second and third year, computer only, no labor
MCDONALD’S PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS

 Stainless steel frypots, 1 year, 90 days labor
G-18
LENGTH OF COVERAGE BURGER KING
Frypots are warranted against manufacturing defect and/or weld seam failure
 Touch Screen Controller Warranty - One (1) years parts and labor (Touch Screen
FILTER QUICK FRYER

Example: FQ
 GAS -seven years, frypot assembly and labor
 ELECTRIC - Frypot only – lifetime
Example: OCF
HIGH EFFICIENCY-H50/55
 July 1, 2006 and after - Seven-year parts and labor on frypot assembly
 Installed September 1995-June 2006
Seven-year parts and labor on frypot assembly or lifetime frypot assembly.
(Warranty was selected at time of purchase from Frymaster)
 Installed before September 1995
Frypot assembly – lifetime
NON- HIGH EFFICIENCY-STAINLESS STEEL

Example: MJCF, MJ45, and MJ35
 Second and third years frypot assembly only
 After third year, lifetime on bare pot
ELECTRIC
Example: H14/17/22/PRO/RE
 Units manufactured June 1, 1997 and after
 One year-parts and labor
 Lifetime on pot
 Elements on Standard RE fryers
G-19
 Three-year limited element warranty
 One-year parts and labor on elements
 Second- and third-year elements only, no labor.
 EPRI fryers installed after April 1, 1997
 One-year parts and labor on elements and triacs or solid-state relays
 Second- and third-year elements and triacs or solid relays only, no labor.
TRIPLE PLAY
Example: BK300C, 21814FC, HD21814C, HD11814C, HD50GC
 One year-parts and labor on the complete system.
 10-year warranty, after 7 years frypot assembly only covered which includes frypot,
burners and baffles.
COMPUTERS
 First year computer, labor
 Second and third years, computer only
 Spare computers that ship with fryers have a 3-year warranty, same warranty as the
computer that shipped on the fryer.
MERCO MAX HOT HOLDING CABINETS

 First- and Second-years parts and labor
 Third year, parts only

Example: SDU
 90 Days Parts and Labor
 One year, pump only, no labor
FENWAL THERMOSTATS
 First year thermostat and labor, second year, thermostat only

G-20
LENGTH OF COVERAGE FAZOLI’S’
 88BCSD, second year parts and labor
 17E, second year parts and labor
LENGTH OF COVERAGE POPEYE’S

Frypots are warranted against manufacturing defect and/or weld seam failure
GAS
 Second year, Computer only, no labor
 Frypot - Ten years, First year labor
ELECTRIC
 One year-parts and labor
 Second year, Computer only, no labor
 Frypot – Lifetime, First year labor
LENGTH OF COVERAGE FOR PANDA EXPRESS

Fryers FPP245 and FPP345 filter systems
 2 years parts and labor
G-21
LENGTH OF COVERAGE HARDEES / CARL’S JR. / CKE
FRYPOTS-frypots are warranted against manufacturing defect and/or weld seam

failure.
FILTER QUICK FRYER


Example: OCF
HIGH EFFICIENCY
Example: FPH350/MJH50/H55
 February 2004, Ten years, seven years parts and labor on frypot assembly, three
years on frypot assembly.
 After May 1, 1998-January 2004, seven-year parts and labor on frypot assembly.
 Before May 1, 1998, one-year parts and labor
Lifetime on frypot assembly
NON-HIGH EFFICIENCY
Example: FM345ESD
 First year - complete frypot assembly, and all parts and labor
 Second through fifth year - complete frypot assembly
 After fifth year - bare pot
TUBE FRYER
Example: F2TCFSD
 Ten years on bare pot
ELECTRIC
Example: FPH314/17/22/PRO/RE
 Pot only – lifetime
COMPUTERS
 First year labor, computer
 Second and third year, computer only
G-22
Example: SDU
 First 90 days – all parts and labor, between 90 days and one year, pump only

 Parts, 90 days no labor
G-23
LENGTH OF COVERAGE KFC, PIZZA HUT, WINGSTREET, TACO BELL
YUM BRANDS
All frypots are warranted against manufacturing defect and/or weld seam failure

Example: FQG30T, FQG30E, FGQLA
 All parts (except frypots, O-rings, fuses and touch screen controllers): Three (3) year
warranty
• First and Second year – parts and labor
• Third year – parts only, no labor
 Touch Screen Controller Warranty – Five (5) years parts and two (2) years labor (Touch
Screen warranty is for defects; Does NOT include cracked/damaged/broken screens)
FILTER QUICK FRYER


Example: OCF
HIGH EFFICIENCY- H50/55

 Frypots- Installed before May 1998, lifetime on frypot assembly
Installed after May 1998, 7-year parts and labor on frypot assembly
NON-HIGH EFFICIENCY (MJCF, MJ45, MJ35)

 S/S Frypot - First year frypot and labor, second and third year frypot assembly only
After third year, lifetime on the bare pot
TUBE FRYERS (KSCF218G, TB14G)

 S/S Frypot- First year frypot and labor, second through tenth year – frypot only
G-24
ELECTRIC FRYMASTER (H14, H17, H22, PRO, RE)
 Frypot- First year, frypot and labor
After first year, lifetime on bare frypot
 EPRI fryers installed after May 2003,
 One-year parts and labor on elements and triacs or solid-state relays
 Second- and third-year elements and triacs or solid relays only, no labor.
ELECTRIC DEAN 1721/18E

 Ten-year stainless steel
ELECTRIC DEAN HPRE (RE80)
 Units installed January 1, 2010 and after
 One-year parts and labor on elements
 Second and third year elements only, no labor.
FLAT BOTTOM FRYERS

 Frypot- First year frypot and labor, second, third, and fourth year, frypot only
COMPUTER
 First year, computer and labor
 Second- and third-year computer only

Example: SDU
 One year – parts only

 Parts, 90 days
G-25
MISCELLANEOUS WARRANTY
ARBY’S FILTERQUICK AND OCF FRYERS

 Two years parts and labor
BOSTON MARKET RETHERMALIZER

 Change complete pot, part numbers 8068025SP Natural Gas, 8068026SP LP Gas. No
Bare Pot -One-year parts and labor
 Ten years on the pot assembly
BRINKER ELECTRIC RETHERMALIZER

 Two years parts and labor on all parts
BUFFALO WILD WING COMPUTER WARRANTY

 Two-year warranty
 First year, computer and labor
 Second year, computer only
CONVOTHERM MINI COMBI OVEN

 One (1) year parts and labor.
HATCO HEAT LAMP

 Warranty claims for Hatco heat lamps should be filed with Hatco.
I-HOP EXTENDED WARRANTY (DEAN) Models: SM20/SM50

 2-year parts and labor
 Additional 8-year warranty on stainless steel frypot
MARSHALL AIR HEAT LAMP

 One-year heat lamp and labor
Complete heat lamp should be replaced. Part number 8068836. There are
no individual parts for field repair. When filing a warranty claim for a
heat lamp use the fryer model and serial number.
MERCO HEAT LAMP

NOTE: When filing a claim for a Merco Heat Lamp, use the Frymaster fryer
serial number.
MERCO MAX HOT HOLDING CABINETS

NOODLES
 1-year parts and labor
 Two years parts and labor on combustion chamber.
RAISING CANE’S
 Frypot – ten years, no labor after second year
G-26
RUBIO’S
 Two (2)-year warranty on computer – 1st year computer and labor, 2nd year computer
only
RUBY TUESDAY’S
 Frypots – Standard frypot warranty
G-27
STANDARD LABOR TIME ALLOWANCE
Frymaster maintains a standard labor time allowance chart

that our servicers comply with. These times are fair and
adequate to perform each specific task. This standard applies
to both warranty and out-of-warranty service and is available
to our customers.
• Note: Time shown includes time to diagnose and perform

service listed. Travel time is not included. Under normal
circumstances, a reasonably competent technician can
complete the task within the time allowed.
PLEASE ADHERE TO THESE GUIDELINES. THANK YOU.
G-28
H50/McD52/H55 SERIES
MAXIMUM TARGET**
HOURS HOURS
FRYPOT REPLACEMENT (NON- FILTER) 3.5 2.5

FRYPOT REPLACEMENT WITH FILTER SYSTEM 7.0 6.0
** Under normal circumstances, a reasonably experienced technician can complete the task within this time.
COMPUTER OR CONTROLLER REPLACEMENT 1.0 1.0

PROBE, TEMPERATURE REPLACEMENT 1.0 1.0
HIGH-LIMIT THERMOSTAT 1.0 0.5
INTERFACE BOARD REPLACEMENT 1.0 1.0
IGNITION MODULE REPLACEMENT 1.0 1.0
IGNITOR PLUG REPLACEMENT 1.0 1.0
GAS VALVE REPLACEMENT 2.0 2.0
GAS VALVE REPLACEMENT, EUROPEAN MODELS 2.5 2.5
BLOWER MOTOR REPLACEMENT 1.0 0.5
BASKET LIFT RELAY REPLACEMENT 0.5 0.5
BASKET LIFT RODS REPLACEMENT 2.0 2.0
BASKET LIFT MICROSWITCH REPLACEMENT 1.0 1.0
BASKET LIFT MOTOR REPLACEMENT 1.5 1.5
FILTER MOTOR REPLACEMENT 2.0 1.5
FILTER PUMP REPLACEMENT 2.0 2.0
FILTER DRAIN SWITCH REPLACEMENT 0.5 0.5
FILTER RELAY REPLACEMENT 1.0 1.0
DRAIN VALVE REPLACEMENT (WITH FILTER) 1.5 1.5
DRAIN VALVE (WITHOUT FILTER) REPLACEMENT 0.5 0.5
FILTER OIL RETURN VALVE REPLACEMENT 2.0 2.0
BURNER & INSULATION REPLACEMENT (without filter) 1.5 1.5
BURNER & INSULATION REPLACEMENT, EUROPEAN MODELS
(and filter models) 2.0 2.0
GAS VALVE RELAY REPLACEMENT 0.5 0.5
SOUND DEVICE REPLACEMENT 0.5 0.5
TRANSFORMER REPLACEMENT 1.0 1.0
SOLENOID VALVE REPLACEMENT 1.0 1.0
FILTER PUMP & FILTER SYSTEM HEATERS 1.5 1.5
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included.
These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will
be significantly reduced.
G-29
FRYMASTER MJ45, MJ47, MJCF, MJCFE, FMP/FPP45/KJ3FC
DEAN 60, 65 & 80, 1824G & 2424G, 218G SERIES
MAXIMUM TARGET**
HOURS HOURS

DRAIN VALVE REPLACEMENT (NON-FILTER) 0.5 0.5
DRAIN VALVE REPLACEMENT WITH FILTER SYSTEM 1.5 1.5
OPERATING THERMOSTAT REPLACEMENT (includes

calibration) 1.5 1.5
HIGH-LIMIT THERMOSTAT REPLACEMENT 1.0 0.5
TEMPERATURE PROBE REPLACEMENT 1.0 1.0
REGULATOR REPLACEMENT 0.5 0.5
THERMOPILE/THERMOCOUPLE REPLACEMENT 2.0 1.5
MELT CYCLE TIMER REPLACEMENT 0.5 0.5
PRESSURE SWITCH REPLACEMENT 1.0 1.0
INTERLOCK RELAY REPLACEMENT 0.5 0.5
COMPUTER REPLACEMENT 1.0 1.0
INTERFACE/THERMATRON BOARD REPLACEMENT 1.0 1.0
BASKET LIFT TIMER REPLACEMENT 0.5 0.5
FILTER READY LIGHT/RESISTOR 0.5 0.5
FILTER PAN HEATER 1.5 1.5
FILTER PAN CONTACT BLOCK 1.0 1.0
SOUND DEVICE REPLACEMENT 0.5 0.5
BURNER TARGET REPLACEMENT 1.5 1.5
PIEZO ELECTRIC SPARK 1.0 1.0
** Under normal circumstances, a reasonably competent technician can complete the task within this time.
These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will
be significantly reduced.
G-30
FRYMASTER/DEAN ELECTRIC FRYERS
(Excluding Low Oil Volume and Touch Screen Fryers)
MAXIMUM TARGET**
HOURS HOURS

HEATING ELEMENT REPLACEMENT 2.0 2.0
CONTACTOR REPLACEMENT 2.0 1.5



DRAIN VALVE REPLACEMENT (WITH FILTER) 1.5 1.5
DRAIN VALVE (NON-FILTER) REPLACEMENT 1.5 0.5


SOUND DEVICE/SPEAKER REPLACEMENT 1.0 0.5
FILTER TRANSFORMER REPLACEMENT 1.0 1.0
NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not
included. These times are to be used as a guide for replacing single parts. If multiple parts are
replaced, these times will be significantly reduced.
G-31
FRYMASTER MJ35, FMP35, J2X, J2XLR, J1C, J1X, GF14 & GF40, SERIES;
DEAN GAS 20, 25, 35, 38, 42, 50, 52, 62, YSCF214,TB114 SERIES
MAXIMUM TARGET**
HOURS HOURS

OPERATING THERMOSTAT REPLACEMENT (includes
calibration) 1.5 1.0
REGULATOR REPLACEMENT 0.5 0.5
PILOT MAGNET REPLACEMENT 0.5 0.5

BURNER TARGET REPLACEMENT 1.5 1.5
THERMOPILE/THERMOCOUPLE/CE REPLACEMENT 0.5 0.5
PILOT BURNER REPLACEMENT 1.0 1.0
DRAIN VALVE REPLACEMENT (NON-FILTER) 0.5 0.5
DRAIN VALVE REPLACEMENT WITH FILTER 1.5 1.5
ELECTRONIC THERMOSTAT CONTROLLER
REPLACEMENT 1.0 1.0

G-32
GAS & ELECTRIC SERIES
PASTA COOKERS / WATERBATHS / RETHERMALIZERS
MAXIMUM TARGET**
HOURS HOURS
POT REPLACEMENT, GAS (WITH BURNERS, WITHOUT

BLOWER) 3.5 3.5
POT REPLACEMENT [POT IS BARE (8SMS ELECTRIC)] 3.5 3.5
PROBE ASSEMBLY REPLACEMENT 1.0 1.0
BURNERS/ORIFICES REPLACEMENT, GAS 1.5 1.5
ELEMENT REPLACEMENT (8SMS ELECTRIC) 1.5 1.5
CONTACTOR REPLACEMENT (8SMS ELECTRIC) 1.0 1.0
PROBES (HIGH WATER – LOW WATER) REPLACEMENT 1.0 1.0
TUBING (AUTO FILL) REPLACEMENT 1.5 1.5
TUBING FITTINGS REPLACEMENT 1.0 1.0
TUBING KIT REPLACEMENT (8SMS ELECTRIC) 1.5 1.5
SOLENOID REPLACEMENT 1.0 0.5
PRESSURE REGULATOR REPLACEMENT, GAS 1.0 1.0
IGNITION MODULE REPLACEMENT, GAS 0.5 0.5
BLOWER RELAY REPLACEMENT, GAS 0.5 0.5
BLOWER REPLACEMENT, GAS 1.0 0.5
IGNITOR REPLACEMENT, GAS 1.0 1.0
FAUCET ASSEMBLY REPLACEMENT 1.0 1.0
DRAIN VALVE REPLACEMENT 1.5 1.5
RELAY REPLACEMENT (8SMS ELECTRIC) 0.5 0.5
FITTINGS REPLACEMENT (8SMS ELECTRIC) 1.0 1.0
G-33
UNIVERSAL HOLDING CABINET, UHC, UHC-P, UHC-HD, UHCTHD
MAXIMUM TARGET
HOURS HOURS
FUSE REPLACEMENT 1.0 0.5

HEATER PLATE REPLACEMENT 2.0 1.5
SWITCH (ROCKER) REPLACEMENT 1.0 0.5
EXHAUST BLOWER REPLACEMENT 1.5 1.0
MASTER CONTROL BOARD REPLACEMENT 1.5 1.0
DISTRIBUTION BOARD 2.0 1.5
TRANSFORMER/POWER SUPPLY REPLACEMENT 1.5 1.0
FRONT SLOT DISPLAY REPLACEMENT 1.5 1.0
REAR SLOT DISPLAY REPLACEMENT 1.5 1.0
DISPLAY DRIVER REPLACEMENT 1.0 1.0
SLOT BEZEL REPLACEMENT 1.5 1.0
UHC-HD & UHCTHD SOFTWARE UPGRADE 0.5 0.5
UHCTHD TOUCH SCREEN REPLACEMENT 1.0 0.5
UHCTHD IO BOARD REPLACEMENT 1.0 0.5
HEATED LANDING ZONE (HLZ)
MAXIMUM TARGET**
HOURS HOURS
COMPUTER REPLACEMENT (HLZ) 1.0 1.0

RELAY & FUSE REPLACEMENT (HLZ) 0.5 0.5
TRANSFORMER REPLACEMENT (HLZ) 1.0 1.0
AIR PROBE REPLACEMENT (HLZ) 1.0 1.0
AIR THERMOCOUPLE REPLACEMENT (HLZ) 1.0 1.0
HEATER PLATE (PLATEN) REPLACEMENT (HLZ) 1.5 1.0
BLOWER MOTOR REPLACEMENT (HLZ) 1.5 1.0
HIGH-LIMIT REPLACEMENT KIT (HLZ) 1.0 1.0
G-34
LOW OIL VOLUME FRYER (McD LOV, OCF AND FILTERQUICK [3000 SERIES])
MAXIMUM TARGET**
HOURS HOURS
FRYPOT REPLACEMENT (McD LOV/ FILTERQUICK) MAN HRS 10.5 8.5

FRYPOT REPLACEMENT (OCF) MAN HOURS 7.0 6.0
FRYPOT REPLACEMENT (OCF Single Units) MAN HOURS 5.0 4.0
M3000 COMPUTER REPLACEMENT 1.5 1.0
MIB REPLACEMENT 1.5 1.0
AIF REPLACEMENT 1.5 1.0
ATO REPLACEMENT 1.5 1.0
LON REPLACEMENT 1.0 1.0
AIF PROBE REPLACEMENT 1.0 1.0
ATO PROBE REPLACEMENT 1.0 1.0
DATA/COMMUNICATION HARNESS REPLACEMENT 1.0 1.0
SHURFLO PUMP REPLACEMENT 1.5 1.0
HEATER TIME DELAY RELAY BOARD REPLACEMENT (GAS) 1.0 1.0
OIL LEVEL SENSOR (EGG) ASSEMBLY REPLACEMENT (GAS) 1.5 1.0
IGNITION MODULE REPLACEMENT (GAS) 1.0 0.45
FILTER PAN SENSOR REPLACEMENT 1.0 1.0
ACTUATOR REPLACEMENT 1.5 1.0
MOMENTARY RESET SWITCH REPLACEMENT 1.0 1.0
IGNITOR REPLACEMENT 1.5 1.0
BURNER REPLACEMENT (GAS) 4.0 3.0
RETURN VALVE REPLACEMENT 1.5 1.5
SPEAKER REPLACEMENT 0.5 0.5
** Under normal circumstances, a reasonably experienced technician can complete

the task within this time.
G-35
LOW OIL VOLUME TOUCH FRYER BIGLA30-T, BIELA14-T, FQG30UT, FQE30UT
(McD LOV-T AND FILTERQUICK-T)
MAXIMUM TARGET**
HOURS HOURS
FRYPOT REPLACEMENT (McD LOV/ FILTERQUICK) MAN HRS 10.5 8.5

M4000/FQ4000 CONTROLLER REPLACEMENT W/ SW UPDATE 2.0 1.0
SIB REPLACEMENT WITH SOFTWARE UPDATE 2.0 1.0
VIB REPLACEMENT WITH SOFTWARE UPDATE 2.0 1.0
FIB REPLACEMENT WITH SOFTWARE UPDATE 2.0 1.0
CABLE REPLACEMENT (FIB, SIB, VIB) 0.5 0.5
POWER SUPPLY REPLACEMENT 1.5 1.5
KCCM (SUI) REPLACEMENT 1.5 1.5
AIF/VIB PROBE REPLACEMENT 1.5 1.0
HEATER TIME DELAY RELAY BOARD REPLACEMENT (GAS) 1.0 1.0
OIL LEVEL SENSOR OIB (EGG) ASSY REPLACEMENT (GAS) 2.0 1.0
IGNITION MODULE REPLACEMENT (GAS) 1.0 1.0
IGNITION CABLE/RAJAH CONNECTOR 1.0 1.0
BLOWER RELAY 1.0 1.0
BURNER REPLACEMENT (GAS) 4.0 3.0
FILTER/OIB RELAY REPLACEMENT 1.0 1.0
** Under normal circumstances, a reasonably experienced technician can complete

the task within this time.
G-36
FRYMASTER FQG60T TOUCH, FQG120T TOUCH
MAXIMUM TARGET**
HOURS HOURS
FRYPOT REPLACEMENT 10.5 8.5
FQ4000 CONTROLLER REPLACEMENT W/ SOFTWARE UPDATE 2.0 1.0
HEATER TIME DELAY RELAY BOARD REPLACEMENT 1.0 1.0
FLOAT SWITCH REPLACEMENT 1.0 1.0
IGNITION MODULE REPLACEMENT 1.0 1.0
PILOT REPLACEMENT 1.5 1.0
BURNER REPLACEMENT 4.0 3.0
THERMOPILE/THERMOCOUPLE REPLACEMENT 2.0 1.5
MELT CYCLE RELAY REPLACEMENT 0.5 0.5
BURNER REPLACEMENT 1.5 1.5
These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be
significantly reduced.
G-37
FRYMASTER FILTERQUICK TOUCH FQE60U, FQE80U ELECTRIC FRYERS
MAXIMUM TARGET**
HOURS HOURS
FRYPOT REPLACEMENT MAN HRS 10.5 8.5

FQ4000 CONTROLLER REPLACEMENT W/ SOFTWARE UPDATE 2.0 1.0
** Under normal circumstances, a reasonably experienced technician can complete the task within this
time.
included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced,
these times will be significantly reduced.
G-38
MERCO HOLDING CABINETS MHG, MHA, MHB, MHC, MHD, MHG, MHS, MHU
MAXIMUM TARGET
HOURS HOURS
FUSE REPLACEMENT 1.0 0.5

HEATER PLATE/PAD REPLACEMENT 3.0 2.0
SWITCH (ROCKER) REPLACEMENT 1.0 0.5
RELAY REPLACEMENT 1.0 0.5
FAN REPLACEMENT 1.5 1.0
HEATER BLOWER ASSEMBLY REPLACEMENT 1.5 1.0
IO BOARD REPLACEMENT 1.0 0.5
CONTROL/COMMUNICATION/RFID BOARD REPLACEMENT 1.0 0.5
TOUCH SCREEN REPLACEMENT 1.0 0.5
CONTROLLER REPLACEMENT 1.0 0.5
TIMER BAR DISPLAY REPLACEMENT 1.5 1.0
ANTENNA ASSEMBLY REPLACEMENT 3.0 2.0
DONGLE REPLACEMENT 0.5 0.5
SOFTWARE UPGRADE 0.5 0.5
MERCO CRISPYMAX
MAXIMUM TARGET**
HOURS HOURS
CONTROL BOARD REPLACEMENT 1.5 1.0

LED REPLACEMENT 1.0 1.0
SWITCH REPLACEMENT 1.0 1.0
THERMOCOUPLE REPLACEMENT 1.5 1.0
HEATER REPLACEMENT 1.5 1.0
FAN REPLACEMENT 1.5 1.0
G-39
WHAT THE WARRANTY DOES NOT COVER
Damage due to misuse, abuse, alteration or accident.
Improper or unauthorized repair.
Failure to follow installation procedures, operation instructions and/or scheduled

maintenance procedures as prescribed in the Frymaster Service and Owner’s Manual.
Damage in shipment.
Removal, alteration, or destruction of the rating plate.
Changes in adjustment and calibrations after thirty days from equipment installation
date.
Any fryers installed in any type of mobile/concession kitchen will not be covered under
warranty.
Failure to program computer appliances in accordance with programming procedures

prescribed in the Frymaster Service and Owner’s Manual.
Equipment exported to foreign countries.
Normal maintenance items; i.e., electric bulbs, user assessable fuses, gaskets, O-rings,
interior and exterior finishes, cleaning, and abuse to power cord.
O-rings not covered under warranty: 8160597, 8160117, 8261392, and 8160132.
Travel over 100 miles or 2 hours.

Note: No travel over 100 miles or two hours will be paid without
authorization number.
Overtime or holiday charges over the standard rate.
Damages (the cost of repairing other property, which is damaged), loss of time, profits,
use, or any other incidental damages of any kind.
Conversion kits are not covered under warranty unless the unit was shipped out
incorrectly, or the Technical Service Department gives authorization.
Toll Fees, Truck Fees, Gas Surcharges
G-40
TIDBITS OF INFORMATION
Before 1991, a bank of fryers shared one serial number. Beginning 1991, each fryer in a
bank has its own serial number.
Serial number etched on the inside of the frypot started in October 1995.
Normal frypot change outs – as soon as serial number of old frypot is verified and claim
has been paid , frypot can be thrown away unless it is a “400” material frypot.
All “400” material frypots must be returned. Frypots should be tested with a
magnet. If the magnet sticks to the frypot, it is “400” material – if in doubt, call the
warranty or technical service department-
Serial number tags should not be cut out of a “400” material frypot, the frypot has
to be tested for leaks by QA. Frypot cannot be tested with a hole in the pot. Claims
for frypots with tags cut out will not be paid.
ST is at the end of model number to indicate mild or cold roll steel.
SS – means it is a stainless steel frypot.
Frypot Part Numbers: 806, 106 or 108 numbers are frypot assemblies (includes baffles
and insulation). 823 numbers are frypot only.
The filter system also has a serial number.
October 1995 forward, all frypot serial numbers are ten digits.
G-41
WARRANTY POLICY
WHAT IS COVERED?
The Frymaster and Dean warranty covers all defects in workmanship and
material in all commercial cooking appliance and computer/controller
equipment manufactured by the Frymaster Dean and sold within the
domestic United States and Puerto Rico.
WHO IS COVERED?
The warranty covers only the original purchaser of Frymaster and Dean
commercial cooking appliances and computer/controller equipment.
POLICY ADMINISTRATION
Frymaster and Dean will strive to establish simple, easily administered

warranty policies. The warranty policies will be administered fairly, and in a
manner that understands the needs of our customers.
WARRANTY STATEMENT
Frymaster and Dean will “customize” warranty features for certain customers
to better meet their needs. We understand the value of warranty after a sale
and will strive to provide the best after-sales service to our customers.
FLEXIBILITY
Frymaster and Dean will administer its warranty policies with an

understanding of how we are viewed by our customers. Our intention is to
be fair at all times, drawing out adequate information in order to make
sensible decisions pertaining to warranty coverage.
G-42
DEAN STANDARD WARRANTY
All Dean equipment carries a one-year parts and labor warranty from the date
of installation, except for frypots.
FRYPOTS *SEE PRORATED STRUCTURE

Models: SR42, SR52, SR62
 Five years prorated stainless steel*
Adjustments will not be paid on the SR series fryers.
Models: SM 20, SM40¹, SM50, SM60, SM80, SM35¹

¹SM40 & SM35 installed before January 1, 2000
 Five year prorated stainless steel*
Models: 1824 and 2424

 Four years mild steel
 Replacement LJS flat bottom frypot (MS)
One-year frypot, no labor
Models: D20G, D50G, D60G, D80G

Models: 118G, 218G (Gas), 18UE (Electric)

Models: TC25, TC35

 Five years stainless prorated*
 DROP-IN FRYERS-DEAN
 90 days all parts-no labor
 Ten years on stainless steel frypot (for original owner)
(International frypot warranties vary)
*PRORATED FRYPOT WARRANTY STRUCTURE
 1st Year 100% parts and labor.

 2nd year customer pays labor, freight and 20% of current frypot list price.
 3rd year customer pays labor, freight and 40% of current frypot list price.
 4th year customer pays labor, freight and 60% of current frypot list price.
 5th year customer pays labor, freight and 80% of current frypot list price. After fifth
year customer pays labor, freight and 100% of frypot
G-43
DEAN SERIAL NUMBERS
October 1997 – Present
Sequential
Model number of
Year Month Family fryer built
   
9710FM0054
1994 to 1997
 A series of numbers and a letter; i.e., 45729001D95. The first set of five or six
numbers will be the sales order number. The next three numbers are for each
individual unit; i.e., 001, 002, etc. The following letter is the month followed by the
year. In this method you must have the model number to determine material used
in construction. An “S” at the end of the model number signifies stainless steel. If
no “S,” the unit is mild steel.
1985 to 1993
 A series of numbers preceded by a “W”; i.e., W048968724SS or MS. The model

number is not referenced and must be determined. The first two numbers are the
month of production. The next two are the year. The remaining series of numbers
are a manufacturing sequence and are not significant. The letters following give the
material used in construction: SS = Stainless Steel, MS = Mild Steel.
Before 1985
 Model number precedes a series of four or five numbers; i.e., 1414-8479. These must
be manually checked in a card file to determine warranty status.
G-44
THIS PAGE INTENTIONALLY LEFT BLANK
G-45
FRYMASTER
8700 LINE AVENUE, SHREVEPORT, LA 71106-6800
800-551-8633
318-865-1711
WWW.FRYMASTER.COM
*8197423* WWW.WELBILT.COM
Welbilt provides the world’s top chefs, and premier chain operators or growing independents with industry leading equipment and solutions.
Our cutting-edge designs and lean manufacturing tactics are powered by deep knowledge, operator insights, and culinary expertise.
All of our products are backed by KitchenCare® – our aftermarket, repair, and parts service.
CLEVELAND DELFIELD® FRYMASTER® KOLPAK® MANITOWOC® MERRYCHEF®

CONVOTHERM® FITKITCHEN™ GARLAND LINCOLN MERCO® MULTIPLEX®
©2021 Welbilt Inc. except where explicitly stated otherwise. All rights reserved. Continuing product improvement may necessitate change of specifications without notice.
Part Number FRY_8195917 04/2021
G-46

819-5917-April 2021-Domestic Warranty Policy Manual

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Policies and Procedures

Frymaster, a member of the Commercial Food Equipment Service Association, recommends

24-Hour Service Hotline *8195917*

Warranty Procedures and Submittal G-4

Proof of Installation & Serial Numbers G-5-6

Mandatory Return Parts List G-7

Warranty Invoice Status G-8

Frymaster Limited Warranty G-12

General Warranty Conditions G-13

Length of Coverage – McDonald’s G-16

Length of Coverage – Burger King G-19

Length of Coverage – Fazoli’s G-21

Length of Coverage – Popeye’s G-21

Length of Coverage – Panda Express G-21

Length of Coverage – Hardee’s / Carl’s Jr/CKE G-22

Miscellaneous Warranty G-26

Standard Labor Time Allowance G-27

What The Warranty Does Not Cover G-39

Tidbits of Information G-40

Warranty Policy G-41

Dean Standard Warranty G-42

Dean Serial Numbers G-43

This department manages and provides information

Warranty invoice lookup available at www.frymaster.com.

Siobhan Jenkins, Warranty Specialist

Tools to use to help with invoice

To submit a warranty claim, go to www.frymaster.com, click on Service, click on

Send to: FRYMASTER WARRANTY DEPARTMENT

A correct model and serial number. THIS IS A MUST!

If your Serial Number begins in the year 1997; i.e., 9702______

Before December of 1987, the serial number designation was different.

OTHER PARTS REPLACED

DOA PARTS (Dead on Arrival)

It is recommended the website be checked regularly to confirm that all invoices

Invoices are listed on the Internet in 1 of 3 ways.

Responses to claims should be entered on the website – an e-mail is automatically sent to

It is your responsibility to maintain your account and keep it up to date. If claims

The companies listed below get automatic start up:

The above start-up pay:

FQ AND FILTERQUICK TOUCH

1 – 3 serial numbers – 150.00

GAS AND ELECTRIC PASTA COOKERS AND RETHERMALIZERS

ALL GAS PASTA COOKERS GET START-UPS

SINGLE UNIT START-UP

Single Units Pay the same as a battery of fryers

Start-ups are not paid on economy fryers: GF14 or SR/ESG-series fryers.

1. Subject to any alteration or accident.

3. Incorrectly installed, not in accordance with Frymaster's installation instructions.

Labor Warranty listed in this document.

2. Resulting from adverse water conditions.

The decision of the Frymaster Regional Directors/Managers or Frymaster Service

FILTER QUICK TOUCH FRYER

FILTER QUICK FRYER

OIL CONSERVING/PROTECTOR FRYER

HIGH EFFICIENCY H50/H55

NON- HIGH EFFICIENCY

ELECTRIC SPAGHETTI MAGIC AND FPTCF

GF14, GF40, G18FB, GL18FB, GL24FB

SHORTENING DISPOSAL UNIT

PURCHASED REPLACEMENT PARTS/FRYPOTS/COMPUTERS

MCDONALD’S LOV TOUCH FRYER-ELECTRIC

MCDONALD’S LOV TOUCH FRYER-GAS

MCDONALD’S LOV FRYER-ELECTRIC

MCDONALD’S LOV FRYER-GAS

24-Hour Service Hotline 8195917