Segment 2 Assignment

Instructions: It’s YOUR Turn for some practice. Upload all call details after completing each call
flow listed in OneRoad Training.

ACTIVITY #1

After completing all Self Pace work and in class sessions the
following calls should be created in OneRoad Training.
Choose a Vin number or Insurance Policy number from the list your
facilitator provided to use for this assignment.
Create the following calls documenting the Vin/Policy number used
and the Reference (Telephone Number) used for the call.
• Lockout Keys Accessible
• Lockout Lost Keys
• Lockout Keys locked in Trunk
• Tow Stuck in Park Transmission
• Tow Other Issue (Serpentine Belt)
• Unattended Towing
• Tow Customer Stranded in NJ (Announcing to Dealership
Required)
• Create a Temp Call for Tow365
• Create a Temp Call for Ford
To gain credit for completion each call should include
documentation of the Program Name, Reference Number, PO
number, VIN/Policy Number.
Example of each submission
• Program Name: Hyundai
• Reference # 808 555 1212
• PO # 765473892
VIN/P li N b AZB8 6