Elizabeth Lozanova

lizzielozanova@gmail.com

Nancy Jones
Director of Human Resources
160 E Pearson St,
Chicago, IL 60611

Dear Mrs. Jones,

When I learned that you are searching for a new Front Desk Agent to join your team at The Ritz
Carlton, I was very eager to submit my resume for your review. The experience that you and
your team provide to the guests is extraordinary. As a customer-focused, personable, and
organized hotelier, I am prepared to make a great contribution to your team and the company’s
goal overall.

I am a hard-working individual with a strong passion for enhancing experiences by personalizing

a guest’s stay. I am a team player that strives to communicate in an effective way. My
education at Arizona State University majoring in hotel management and a certificate in
conventional sales and meeting planning has allowed me to understand the most efficient ways
to please guests. My experience at AC Hotel by Marriott in Phoenix Biltmore has given me an
endless amount of life long skills. I helped open the property which taught me how to handle a
number of unforeseen problems, I am always able to find a solution. Efficiently checking guests
in and out of a property is something that I have nearly mastered. Most importantly, I am very
oriented on creating unforgettable experiences for guests, which creates loyal guests and
lifelong memories. My five years of working in the hospitality industry has made me fully
equipped for this position.

I am confident that my experience and enthusiasm for the Front Desk Agent position would
make me a significant contribution to The Ritz Carlton. I would be honored to meet with you
and discuss my qualifications in further detail. Please do not hesitate to contact me if you have
any questions about my application.

Thank you for your time and consideration,

Elizabeth Lozanova