AS PER BANK NEGARA MALAYSIA’S GUIDELINE

FREQUENTLY ASKED QUESTIONS (FAQ)

FINANCING RELIEF PROGRAM – (MORATORIUM PACKAGE)

1 It is a temporary deferment or suspension of financing payment obligation

(principal) for a limited period. During this period, customers with financing that
meet the conditions do not need to make any payment and no ta’widh or
penalties will be imposed.
What is a moratorium
Profit will continue to accrue on financing payments that are deferred and
package for financing customers will need to honour the deferred payments in the future. Financing
payment? payment resumes after the deferment period.

2
SME
For all Retail and Small and Medium Enterprises (SMEs), the moratorium for
financing payment obligations are automatically effected if the financing meet
these criteria:
• not in arrears exceeding 90 days as at 1st April 2020; and
• denominated in Malaysian Ringgit.
Which financing qualifies Meanwhile, for corporate customers the financial relief program (moratorium) will
for the moratorium? be on case to case basis upon request. Please reach out to your respective
Relationship Manager for further advice.

3
The moratorium is only for 6 months. Should you need any financial assistance
after the moratorium period, please email to enquiry@mbsbbank.com.

Can I ask for more than a

6 months’ moratorium?

4 CCRIS
SCORE
No.
If I opt for the
moratorium, will my
CCRIS records be
adversely affected?

5 No. All Retail and SME financing that meet the criteria will automatically qualify
for the moratorium.

Do I need to apply?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAM – (MORATORIUM PACKAGE)

6
Financing accounts that are already more than 90 days in arrears, do not qualify
for the moratorium. Customers can contact us by email to
enquiry@mbsbbank.com
My financing is in default,
can I qualify?

7 Please email to enquiry@mbsbbank.com, we will provide the options to either

refer to AKPK or to reschedule your financing.

What if I’m not eligible for

moratorium?

8
Can financing under Financing under R&R program or AKPK is also eligible for the moratorium if;
• the account is not in arrears exceeding 90 days as at 1st April 2020; and
rescheduling and • is denominated in Malaysian Ringgit.
restructuring (R&R) or
AKPK program be
eligible for the deferment
package?

9
If you are eligible, rest assured you are automatically enrolled.
How do I know if my
financing has been
enrolled into the
moratorium package?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAM – (MORATORIUM PACKAGE)

10
Please contact us by email to enquiry@mbsbbank.com or
I want to continue with ecu.careline@mbsbbank.com by 31st March 2020.
my financing payments.
How do I opt-out of the
automatic moratorium?

11 For Islamic financing, profit will accrue on the outstanding principal amount.
Such profit however will not be compounded in line with Shariah principles.

We will not impose ta’widh (late penalty compensation) on the moratorium

amount. In other words, the financing payment is just deferred by 6 months.
Will I be charged
additional profit on the For conventional loans, interest will continue to be charged on the outstanding
payment amount that is balance comprising both principal and interest portion (i.e. compounded) during
the moratorium period.
deferred by 6 months
during the period?

12
What would happen to
my financing payments Borrowers/customers are advised to contact us before 31st July 2020 prior to
the moratorium expiry by email to enquiry@mbsbbank.com for a suitable
after the moratorium workout plan to pay the principal and profit/interest accrued during the
package period? moratorium period.

Profit will accrue on financing payments that are deferred. This means the total
How does being in the payment amount during the deferment of payment period will be added to the
moratorium package outstanding loan/financing amount. This may include higher subsequent
affect my interest payment/instalment amount or an extension of the loan/financing tenure.

payments after the

6-month period? Is there
an increase in monthly
payments, or longer
tenure?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAM – (MORATORIUM PACKAGE)

13
Yes, it applies to all financing outstanding as at 1st April 2020.
Does this moratorium
package apply to newly
approved/ disbursed
financing?

14
Yes.
I have a financing which
is automatically
deducted from my salary.
Do I qualify for the
moratorium?

15
Standing Instruction with MBSB Bank will be stopped.

What if I have standing

instruction for payment
of my financing?

*For the purpose of this FAQ, kindly be advised of the following;

1. Where terms used are meant for conventional accounts, these would refer to the conventional accounts held with
Malaysia Building Society Berhad (Reg No 197001000172 / 9417-K); and
2. Where terms used are meant for Islamic/shariah-compliant accounts, these would refer to the Islamic accounts
held with MBSB Bank Berhad (Reg No 200501033981 / 716122-P).

MBSB Bank Berhad

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