Ricoh Aficio MP7000 Trouble Error Codes

1
Ricoh Aficio MP7000 Trouble Error Codes List page 1 (from 14)
Code Description Causes

• Exposure lamp
defective
• Lamp regulator
defective
• Lamp regulator
harness damaged,
Exposure Lamp Error disconnected
101
At trigger on, the lamp was not detected on. • Dirty standard white
plate
• Scanner mirror dirty or
out of position
• Lens dirty, out of
position
• SBU board defective
• BCU, SDRB (Scanner
Driver Board) defective
• Scanner motor
defective
• Harness between
BCU, SDRB, scanner
Scanner home position error 1 motor disconnected.
120 The scanner HP sensor does not detect the on • Scanner HP sensor
condition during initialization or copying. defective.
• Harness between
scanner HP sensor and
BCU disconnected.
• Scanner wire, timing
belt, pulley, carriage
installed incorrectly.
121 Scanner home position error 2 • BCU, SDRB (Scanner
The scanner HP sensor does not detect the off Driver Board) defective
condition during initialization or copying. • Scanner motor
defective
• Harness between
BCU, SDRB, scanner
motor disconnected
• Scanner HP sensor
defective
• Harness between
BCU disconnected
2

• Scanner motor
defective
• Harness between
BCU, SDRB, scanner
Scanner home position error 3 motor disconnected
122 The scanner home position sensor does not detect the • Scanner HP sensor
on condition during original scanning. defective
• Harness between
BCU disconnected
installed incorrectly
• Scanner motor
defective
• Harness between
BCU, SDRB, scanner
Scanner home position error 4 motor disconnected
123 The scanner home position sensor does not detect the • Scanner HP sensor
off condition during original scanning. defective
• Harness between
BCU disconnected
143 SBU auto adjust error • Exposure lamp
Automatic adjustment of the SBU fails when the defective
machine is switched on. • Exposure lamp
regulator defective
• Harness between
exposure lamp and
lamp regulator is
disconnected
• White plate installed
incorrectly or is dirty
• Scanning mirrors of
the exposure unit are
dirty or out of position
3
• SBU board defective

• VIB board defective.
• Harness between
SBU, VIB disconnected
• Harness between VIB,
BCU disconnected
• SBU defective
SBU transmission error • VIB defective
After the SBU switches on, the BCU detects one of the • Harness (40-pin
following conditions on the SBU: shielded) between the
144 • 1 s after power on, the SYDI signal does not go high, SBU, VIB is
even after 1 retry. disconnected
• 1 s after power on, the SYDI signal goes high, but • Harness (shielded
the SBU ID could not be read after 3 attempts. cable) between the VIB,
BCU is disconnected
• Copy data security
card corrupted
Copy data security unit error B828
• The board is not
165 The copy data security option is installed by not
installed or the board is
operating correctly.
defective
• IPU board defective
• CIS lamp defective
• CIS power supply
board defective
• CIS lamp regulator
defective
CIS lamp abnormal
• Harness between
After the CIS lamp trigger goes on, the CIS lamp is not
lamp and lamp regulator
detected on. Detecting the lamp on or off determines
181 is disconnected.
the peak white level value for shading correction. (If
• Harness between CIS,
the peak level is determined to be below a certain
ADF is disconnected
level, the CIS lamp is judged to be off.)
• CIS exposure glass
dirty.
• White roller dirty or
• CIS unit defective
• CIS unit defective
• CIS exposure glass
CIS auto adjust error
183 dirty
Automatic adjustment of the CIS unit failed.
• White roller dirty or
184 CIS transmission error • CIS unit defective
When the CIS is powered on, the ADF detects one of • Harness between the
the following abnormal conditions on the CIS unit: CIS, ADF is
4
• The SOUT signal does not go high within 1 s after

power on.
disconnected
• The SOUT signal goes high within 1 s after power
on, but the SBU ID cannot be read after 3 attempts.
• The polygon mirror
motor PCB connector is
loose, broken, or
Polygon mirror motor error 1: Timeout at ON
defective
The polygon mirror motor unit did not enter "Ready"
202 • Polygon mirror motor
status within 20 sec. after the motor was turned on, or
PCB defective
within 20 sec. after the speed of rotation was changed.
• Polygon mirror motor
defective
• IPU defective
• The polygon mirror
motor PCB connector is
loose, broken, or
Polygon mirror motor error 2: Timeout at OFF
defective
The polygon mirror motor did not leave "Ready" within
203 • Polygon mirror motor
3 sec. after the motor was switched off. (The XSCRDY
PCB defective
signal did not go HIGH (inactive) within 3 sec.)
defective
• IPU defective
• Electrical oise
interference on the line
with the motor signals
Polygon mirror motor error 3: XSCRDY signal error
The polygon mirror motor "Ready" signal went inactive
PCB connector loose,
204 (HIGH) while the motor was operating at normal
broken, defective
speed, even though the motor was neither switched
off nor was there a request for a change in speed.
PCB defective
defective
• Electrical noise on the
line with the motor
signals
Polygon mirror motor error 4: Unstable timeout
The "Ready" signal (XSCRDY) was detected as
205 PCB connector loose,
unstable for more than 20 sec. while the polygon
broken, defective
mirror motor was operating at normal speed.
PCB defective
• IPU defective

5
• Laser synchronization
board connector loose,
Laser synchronization detection error
broken, defective
The 1st laser synchronization detection unit could not
detect the line synchronization signal (DETP0) within
detection board is not
220 500 ms while the polygon mirror motor was operating
installed correctly (out of
at normal speed. Note: The unit polls for the signal
alignment)
every 50 ms. This SC is issued after the 10th attempt
fails to detect the signal.
board defective • IPU
defective
• Charge corona power
pack defective
Charge corona output error
• Charge corona
300 The feedback voltage from the charge corona unit is
harness disconnected
detected too high 9 times
• Poor charge corona
unit connection
Charge corona grid leak pack defective
When the high voltage is output to the corona grid, • Charge corona
303
feedback voltage exceeds the prescribed value 9 harness disconnected •
times. Poor charge corona unit
connection
• Charge corona unit
Charge grid circuit open defective or
When high voltage goes to the corona grid, feedback disconnected
304 voltage is more than the set value 9 times. This • Charge corona
feedback voltage is used to update PWM for output harness defective
control. • Charge corona power
pack is defective.
Charge corona wire cleaner error 1
The charge cleaner pad does not arrive at the home
position: • Charge corona wire
305 • Motor locked within 4 s after switching on, or does cleaner motor defective
not lock within 30 s. • Motor driver defective
• Motor locked within 10 s after reversing, or does not
lock within 30 s.
Charge corona wire cleaner error 2
• Charge corona wire
Charge coronal motor is disconnected. (The current at
306 cleaner motor connector
the charge corona motor is detected less than 83
is defective, connected
mA.)
310 Potential sensor calibration error 1 • Potential sensor
During drum potential sensor calibration, the drum defective
potential sensor output voltage does not meet • Potential sensor
specification when test voltages (– 100V, –800V) are harness disconnected
6
• Potential sensor
connector defective or
disconnected
• IOB defective
applied to the drum.
• OPC connector
defective
• Development power
pack defecti
defective
Potential sensor calibration error 2
During drum potential sensor calibration, the drum
311 potential sensor output voltage does not meet
disconnected
specification when test voltages (– 100V, –800V) are
• IOB defective
applied to the drum.
• OPC connector
defective
pack defective
defective
Potential sensor calibration error 3 harness disconnected
During drum potential sensor calibration when • Potential sensor
adjusting the drum potential (VD), the drum potential connector defective or
sensor detects VD higher than VG (grid voltage). -or- disconnected
312
When adjusting VD (drum surface potential of black • IOB defective
areas after exposure), even after 5 adjustments of VG • OPC connector
(charge corona grid potential), VD could not be set in defective
the target range (– 800±10 + VL + 130V) • Development power
pack defective
• Charge corona unit
worn out, dirty
defective
During drum potential sensor calibration when
adjusting the drum potential (VH) for LD power
314 connector defective or
adjustment, the first time the VH pattern is made, the
disconnected
drum potential sensor detects that VH is more than
• IOB defective
500V: VH > |–500 + VL + 130| V
• OPC connector
defective
• LD defective
7
defective
Potential sensor calibration error 5 • Potential sensor
During drum potential sensor calibration, when –100V connector defective or
315
is applied to the drum, the output value is out of the disconnected
prescribed range • IOB defective
• OPC connector
defective
pack defectiv
defective
Potential sensor calibration error 6 • Potential sensor
During drum potential sensor calibration, when –800V connector defective or
316
is applied to the drum, the output value is out of the disconnected
prescribed range. • IOB defective
• OPC connector
defective
pack defective
defective
During drum potential sensor calibration, when VL is
disconnected
317 adjusted, the pattern surface potential VL pattern is
• IOB defective
not within range 0V ~ –400V. (VL is the potential after
• OPC connector
exposing a white pattern.)
defective
pack defective
pack defective
• BICU board defective
F-GATE error
• PCI bus between
321 The laser writing signal (F-GATE) for the IPU does
controller board, BICU
not go LOW within 60 s.
board defective
322 Laser synchronization detector error • Harness between
After the polygon motor reaches standard rotation detector and I/F
speed and the LD unit fires for 500 ms, the laser disconnected or
8
damaged
• Detector is installed
incorrectly
synchronization detector does not generate a signal
• Detector board is
defective

• Harness between I/F and
Polygon mirror motor error 1 polygon motor disconnected
The ready signal does not go low within 20 s after or defective
335
the polygon mirror motor turns on or changes • Polygon motor or polygon
speed. motor driver defective
• Harness between I/F and
polygon motor disconnected
Polygon mirror motor error 2
or defective
336 The ready signal does not go high within 20 s
• Polygon motor or polygon
after the polygonal mirror motor turns off.
motor driver defective
• Noise on the line where the
polygon ready signal
Polygonal mirror motor error 3
(XSCRDY) is transmitted.
The XSCRDY signal goes high while the polygon
• Harness between the
337 mirror motor turns on, even though there was no
polygon motor and I/F
request to either turn off the motor or change the
disconnected or defective.
motor speed.
• Noise on the linef where the
polygon ready signal
(XSCRDY) is transmitted.
Polygonal mirror motor error 4 • Harness between the
338 While the polygon motor is rotating, the XSCRDY polygon motor and I/F
signal goes high during exposure disconnected or defective.
340 TD sensor output error • TD sensor defective
TD sensor output voltage (Vt), measured during • TD sensor harness
each copy cycle, is detected 10 times at one of disconnected
the following levels: Vt = 0.5 volts or lower Vt = • TD sensor connector
4.0 volts or higher disconnected or defective
• IOB defective
9
• Toner bottle motor

defective Note: When the TD
sensor is defective, the toner
supply is controlled using
pixel count and the ID
sensor.
• TD sensor defective
TD sensor adjustment error 1 • TD sensor harness
During the TD sensor auto adjustment, the TD disconnected
sensor output voltage (Vt) is 2.5 volts or higher • TD sensor connector
even though the control voltage is set to the disconnected or defective
minimum value (PWM = 0). When this error • IOB defective
341
occurs, SP2-906-1 reads 0.00V. Note: This SC is • Toner bottle motor
released only after correct adjustment of the TD defective Note: When the TD
sensor has been achieved. Switching the sensor is defective, the toner
machine off and on will cancel the SC display, supply is controlled using
but does not release ID sensor toner supply. pixel count and the ID
sensor.
TD sensor adjustment error 2
During the TD sensor auto adjustment, the TD
sensor output voltage (Vt) does not enter the • TD sensor defective
target range (3.0 ± 0.1V) within 20 s. When this • TD sensor harness
error occurs, the display of SP2-906-1 reads disconnected
342
0.00V. Note: This SC is released only after • TD sensor connector
correct adjustment of the TD sensor has been disconnected or defective
achieved. Switching the machine off and on will • IOB defective
cancel the SC display, but does not release ID
sensor toner supply.
• Development power pack
Development output abnormal
defective
The high voltage applied to the development unit
345 • Development bias leak due
is detected 10 times higher than the upper limit
to poor connection, defective
(45%) of PWM.
connector
• ID sensor defective
• ID sensor harness
disconnected
• ID sensor connector
ID sensor error 1
defective
One of the following ID sensor output voltages
• IOB defective
350 was detected twice consecutively when checking
• ID sensor pattern not
the ID sensor pattern. Vsp . 2.5V Vsg < 2.5 Vsp =
written correctly
0V Vsg = 0
• Incorrect image density
• Charge power pack
defective
• ID sensor dirty
10
disconnected
ID sensor error 2
defective • IOB defective
The ID sensor output voltage is 5.0V and the
351 • ID sensor pattern not
PWM signal input to the ID sensor is 0 when
written correctly
checking the ID sensor pattern.
defective
• ID sensor dirty
disconnected
ID sensor error 3 defective
For 2 s during the ID sensor pattern check, the ID • IOB defective
352
sensor pattern edge voltage is not 2.5V or the • ID sensor pattern not
pattern edge is not detected within 800 ms. written correctly
defective
• ID sensor dirty
disconnected
ID sensor error 4 • ID sensor connector
One of the following ID sensor output voltages is defective
detected at ID sensor initialization. . Vsg < 4.0V • IOB defective
353
when the maximum PWM input (255) is applied • ID sensor pattern not
to the ID sensor. . Vsg . 4.0V when the minimum written correctly
PWM input (0) is applied to the ID sensor. • Incorrect image density
defective
• ID sensor dirty
354 ID sensor error 5 • ID sensor defective
Vsg falls out of the adjustment target (4.0 ± 0.2V) • ID sensor harness
during Vsg checking disconnected
defective
• IOB defective
• ID sensor pattern not
written correctly
11
defective
• ID sensor dirty
• Potential sensor defective
• Potential sensor harness
defective
ID sensor error 6 disconnected
The Vp value, which measures the reflectivity of • IOB defective
355
the ID sensor pattern, was not in the range of – • OPC unit connector
70V to –400V. defective
• Charge corona power pack
defective
• Charge corona wire dirty,
broken
• Transfer power pack
defective
Transfer output abnormal
• Transfer current terminal,
401 When the transfer is output, the feedback voltage
transfer power pack
remains higher than 4V for 60 ms.
disconnected, damaged
connector

• Transfer power pack defective
Transfer output abnormal release detection
• Transfer unit harness
When the transfer is output, there is hardly
402 disconnected
any feedback voltage within 60 ms even with
• Transfer connector loose,
application of 24% PWM.
defective
• Quenching lamp defective
Quenching lamp error
• Quenching lamp harness
At the completion of auto process control
disconnected
430 initialization, the potential of the drum
• Quenching lamp connector
surface detected by the potential sensor is
loose,
more than –400V, the prescribed value.
defective
Main motor lock
• Drive mechanism overloaded
440 The main motor lock signal remains low for 2
• Motor driver board defective
seconds while the main motor is on.
Development motor lock • Drive mechanism overloaded
The development motor lock signal remains due to toner clumping in the
441
high for 2 seconds while the development wasted toner path
motor is on. • Motor driver board defective
490 Main fan error • Fan motor overloaded due to
The main fan motor lock signal goes high for obstruction
12
5 s while the fan is on. • Fan connector disconnected

• Waste toner transport has
Toner recycling unit error
stopped due to motor overload
495 Encoder pulse does not change for 3 s after
• Toner end sensor detective,
the main motor switches on.
disconnected
Toner collection bottle errorThe toner • No toner collection bottle set
496 collection bottle set switch remains off when • Poor connection of the switch
the front door is closed. connector
Toner collection motor error • Toner pump motor defective
497 The toner collection motor connector set • Motor connector loose,
signal remains off for 1 s. disconnected
• Tray lift motor defective,
disconnected
• Paper or other obstacle trapped
between tray and motor
Tray 1 lift malfunction • Pick-up solenoid disconnected,
• The lift sensor is not activated within 10 blocked by an obstacle
seconds after the tray lift motor starts lifting • Too much paper loaded in tray
the bottom plate. Note (B246)
• When the tray lowers, the tray lift sensor • At first, the machine displays a
501
does not go off within 1.5 sec. message asking the operator to
• Tray overload detected when the tray is reset the tray.
set. • This SC will not display until the
• The lower limit sensor of the LCT does not operator has pulled the tray out
detect the lower limit within 10 sec. and pushed it in 3 times.
• If the operator cycles the
machine off/on before the 3rd
opening and closing of the tray,
the 3-count is reset.
502 Tray 2 lift malfunction • Tray lift motor defective or
• The lift sensor is not activated within 10 disconnected
seconds after the tray lift motor starts lifting • Paper or other obstacle trapped
the bottom plate. between tray and motor
• When the tray lowers, the tray lift sensor • Pick-up solenoid disconnected
does not go off within 1.5 sec. or blocked by an obstacle
• Tray overload detected when the tray is • Too much paper loaded in tray
set. Note (B246)
• At first, the machine displays a
message asking the operator to
reset the tray.
• This SC will not display until the
operator has pulled the tray out
and pushed it in 3 times.
13

• Tray lift motor defective or
disconnected
• Pick-up solenoid disconnected
Tray 3 lift malfunction or blocked by an obstacle
• The lift sensor is not activated within 10 • Too much paper loaded in tray
seconds after the tray lift motor starts lifting Note (B246)
the bottom plate. • At first, the machine displays a
503
• When the tray lowers, the tray lift sensor message asking the operator to
does not go off within 1.5 sec. reset the tray.
• Tray overload detected when the tray is • This SC will not display until the
set. operator has pulled the tray out
disconnected
• Pick-up solenoid disconnected
or blocked by an obstacle
Tray 4 lift malfunction
• Too much paper loaded in tray
• The lift sensor is not activated within 10
Note (B246)
seconds after the tray lift motor starts lifting
• At first, the machine displays a
504 the bottom plate.
message asking the operator to
• When the tray lowers, the tray lift sensor
reset the tray.
does not go off within 1.5 sec.
• This SC will not display until the
• Tray overload detected when the tray is set
operator has pulled the tray out
507 LCT feed motor malfunction • Feed motor defective
One of the following conditions is detected: • Feed motor connector
• The LD signal from the feed motor is disconnected
detected abnormal for 50 ms after the motor • Obstacle interfering with
switches on. mechanical movement of motor.
• At power on, the motor is detected loose or
14
disconnected
LCT tray malfunction
One of the following conditions is detected:
• When the bottom plate is lifted, the upper
limit sensor does not come on for 18 s.
• When the bottom plate is lowered, the
connector disconnected
lower limit sensor does not come on for 18
• Lift sensor defective or
s.
510 disconnected
• After lift begins, the upper limit sensor does
• Pick-up solenoid defective or
not switch on before the pick-up solenoid
disconnected
switches on.
• Paper end sensor defective
• The paper end sensor switches on during
lift and the upper limit sensor does not
switch on for 2.5 s, and a message prompts
user to reset paper.
• Rear fence motor defective or
poor connection
• Paper or other obstacle
interfering with operation of the
sensors
Tandem rear fence motor error • Paper or other obstacle trapped
One of the conditions is detected: between tray and motor
• The return sensor does not switch on • Motor mechanical overload due
within 10 sec. after the rear fence motor to obstruction
515 switches on. • Return sensor or HP sensor
• The HP sensor does not switch on 10 sec. defective or dirty Note (B246)
after the rear fence motor switches on. • This problem will not issue the
• The HP sensor and return sensor switch on SC code on the operation panel.
at the same time. • The machine will prompt the
operator to reset tray by opening
and closing it.
• If the problem persists, the
machine will display again and
the tray cannot be used.

Duplex jogger motor error 1 • Paper or other obstacle has
When the jogger fence moves to the home jammed mechanism
520 position, the jogger HP sensor does not turn • Sensor connector disconnected
on even if the jogger fence motor has or defective
moved the jogger fence 153.5 mm • Sensor defective
521 Duplex jogger motor error 2 • Paper or other obstacle has
When the jogger fence moves from the jammed mechanism
15
home position, the jogger fence HP sensor • Sensor connector disconnected

does not turn off even if the jogger motor or defective
has moved the jogger fence 153.5 mm. • Sensor defective
Fusing exit motor error • Motor lock caused by physical
531 The PLL lock signal was low for 2 seconds overload
during motor operation. • Motor drive PCB defective
• Thermistor open
• Thermistor connector defective
Fusing thermistor open
• Thermistor damaged, or out of
541 The fusing temperature detected by the
position
center thermistor was below 0°C for 7 sec.
• Fusing temperature –15% less
than the standard input voltage
Fusing temperature warm-up error
One of the following occurred:
• After power on, or after closing the front
door, the hot roller does not reach the
• Fusing lamp disconnected
100°C control temperature within 25 s.
• Thermistor warped, out of
542 • 5 sec. after temperature rise started,
position
temperature remained below 21°C after 5
• Thermostat not operating
samplings.
• Fusing unit did not attain reload
temperature within 48 sec. of the start of
fusing temperature control.
Fusing lamp overheat error 1 (software)
• PSU defective
Central thermistor detected a temperature
543 • IOB defective
of 240°C at the center of the hot roller.
• BICU defective
Fusing temperature control software error
Fusing lamp overheat error 1 (hardware)
• PSU defective
The central thermistor or an end thermistor
544 • IOB defective
detected a temperature of 250°C on the hot
• BICU defective
roller.
Fusing lamp overheat error 2
After hot roller reaches warmup
• Thermistor damaged, or out of
temperature, the fusing lamps remained on
545 position
at full capacity for 11 samplings (1.8 sec.
duration) while the hot roller was not
rotating.
547 Zero cross signal malfunction • Noise on the ac power line
One of the following conditions is detected
10 times:
• When the main switch is on, the frequency
measured by the number of zero cross
signals for 500 ms is larger than 66Hz or
smaller than 45 Hz.
16
• The interval between one zero cross

signal and the next is 7.5 ms or shorter 3
times consecutively for 500 ms.
Fusing Web End • Web end (requires replacement)
Web end detected 5 times within 500 ms • Web end sensor defective Note:
550 and web motor continues to rotate 40 s. If After replacing the web with a new
web end is detected for another 500 ms, one, reset SP1902 001 to "0" to
then the SC is logged. release SC550.
Fusing thermistor error 1
• Thermistor disconnected
551 The end thermistor (contact type) was less
• Thermistor connector defective
than 0C (32F) for more than 7 seconds.
The end thermistor (contact type) could not
detect:
• 100°C 25 seconds after the start of the
warmup cycle.
552 • Thermistor bent, damaged
• A change in temperature more than than
• Thermistor position incorrect
16 degrees for 5 seconds.
• The reload temperature with 56 seconds
after the start of the fusing temperature
control cycle.
The end thermistor (contact type) was at • PSU defective
553 240°C (464°F) for more than 1 second. The • IOB control board defective
temperature is read 10 times every sec. (at • BICU control board defective
0.1 sec. intervals).
Fusing lamp error
• Thermistor bent, out of position
After the start of the warmup cycle, a fusing
555 • Fusing lamp disconnected
lamp was at full power for 1.8 seconds but
• Circuit breaker opened
the hot roller did not turn.
Zero cross signal error • No action required. The SC code
557 High frequency noise was detected on the is logged and the operation of the
power line. machine is not affected.

This SC only occurs if SP1159 is on, and
Fusing jam: 3 counts a jam occurred in the fusing unit for three
At the fusing exit sensor the paper consecutive sheets of paper. Remove the
559 was detected late for three pulse paper that is jammed in the fusing unit.
counts (lag error), and SP1159 was Then make sure that the fusing unit is
on. clean and has no obstacles in the paper
feed path.
17
Fusing pressure release motor error • Motor lock because of too much load
During copying, the HP sensor could • Motor driver defective
569
not detect the actuator, tried again 3 • HP sensor defective, disconnected,
times and could not detect. connector defective, harness damaged
• Motor lock due to obstruction
Toner collection motor error • Motor driver board defective
The toner collection motor sensor • Motor connection loose, defective
590 output does not change for 3 • Toner collection motor sensor
seconds while the toner collection disconnected, sensor defective
motor is on. • Rotational transmission shaft (o6 x 30)
missing
1-bin Exit Motor Error (Japan Only)
The transport lock sensor output • Motor overload
599
does not change within 300 ms after • Motor driver defective
the motor switches on.
BICU - ADF communication/timeout
abnormal
After 1 data frame is sent to the • Serial line connection unstable
610
ADF, an ACK signal is not received • External noise on the line
within 100 ms, and is not received
after 3 retries.
BICU - ADF communication/break
reception abnormal • Serial line connection unstable
611
During communication a break (Low) • Harness disconnected or defective
signal was received from the ADF.
BICU - ADF
communication/command abnormal
• A software error, result of an abnormal
612 A command that cannot be executed
procedure.
was sent from the main machine to
the ADF.
BICU - ADF communication/timeout
error
After 1 data frame is sent to the • Serial line connection unstable
620
finisher MBX, an ACK signal is not • External noise on the line
received within 100 ms, and is not
received after 3 retries.
BICU - Finisher
communication/break error
• Serial line connection unstable
621 During communication with the
• External noise on the line
finisher MBX, the BICU received a
break (Low) signal from the finisher.
623 BICU - Tray 1~4 • Serial line connection unstable
communication/timeout error • External noise on the line
18
After 1 data frame is sent to the

trays, an ACK signal is not received
within 100 ms, and is not received
after 3 retries.
BICU - Tray 1~4
communication/break reception error
624 During communication with the
finisher trays, the BICU received a
break (Low) signal.
BICU - LCT communication/timeout
error
After 1 data frame is sent to the LCT, • Serial line connection unstable
626
an ACK signal is not received within • External noise on the line
100 ms, and is not received after 3
retries.
BICU - LCT communication/break
reception error
627 During communication with the LCT,
the BICU received a break (Low)
signal.
NRS Modem Communication Error Check the following for a machine that is
One of the following factors could be using Cumin (NRS modem):
the cause of this error: • An error was returned during the dialup
• In the User Tools, check the connection
650
settings for the dial-up user name • A network was detected at startup
and dial up password. • At startup the machine detected that the
• Modem has been disconnected. NIB was disabled, or did not detect a
• Modem board disconnected modem board
Illegal Remote Service Dial-up • Software bug
651 An expected error occurred when • No action is required because only the
Cumin-M dialed up the NRS Center count is logged

• Check the
Engine startup error connections between
The machine engine, controlled by the BICU (Base BICU and controller
670 Image Control Unit), was operating incorrectly when • BICU defective
the machine was switched on or returned to normal • Controller board
operation from the energy save mode. defective
• PSU defective
672 Controller startup error • Controller stalled
• After power on, the line between the controller and • Controller installed
19
incorrectly
• Controller board
the operation panel did not open for normal operation.
defective
• After normal startup, communication with the
• Operation panel
controller stopped.
or defective
• Pick-up roller HP
sensor defective
• Pick-up motor
ADF original pick-up error 1
defective
700 Pick-up roller HP sensor signal does not change after
• Timing belt slipping,
the pick-up motor has turned on.
out of position
• ADF main board
defective
• Bottom plate position
ADF bottom plate motor error sensor defective
• Bottom plate position sensor does not detect the plate • Bottom plate HP
after the bottom plate lift motor switches on to lift the sensor defective
701
plate. • Bottom plate motor
• Bottom plate HP sensor does not detect the plate defective
after the bottom plate motor reverses to lower the plate. • ADF main board
defective
• Finisher transport
motor defective
Finisher transport motor error
• Transport motor
The encoder pulse of the finisher transport motor does
720 harness disconnected,
not change state (high/low) within 600 ms and does not
or defective
change after 2 retries.
• Finisher main board
defective
• Jogger HP sensor
defective
Finisher jogger motor error • Jogger mechanism
• The finisher jogger HP sensor remains de-activated overload
for more 1,000 pulses when returning to home • Jogger motor
721 position. defective (not rotating)
• The finisher jogger HP sensor remains activated for • Finisher main board
more than 1,000 pulses when moving away from home defective
position • Harness
disconnected or
defective
723 Feed-Out Belt Motor (B478) • Stack feed-out belt
The pawl of the feed-out belt did not return to the home HP sensor loose,
position during the prescribed time after 2 attempts to broken, defective
detect • Feed-out belt motor
20
defective
• Finisher control board
defective
• Staple hammer HP
sensor loose, broken,
defective
• Electrical overload on
Finisher staple hammer motor error (B478)
the stapler drive PCB
724 The staple hammer motor did not return to the home
elect
position within the prescribed time (340 ms).
• Staple hammer motor
defective
defective
• Stack feed-out HP
sensor defective
• Harness
Finisher stack feed-out motor error B140
disconnected or
The stack feed-out belt HP sensor does not activate
defective
725 within the prescribed number of pulses after the stack
• Stack feed-out motor
feed-out motor turns on and does not activate after 2
defective
retries.
defective
• Motor overload
• Exit guide open
sensor loose, broken,
Exit guide motor B246 defective.
725 The status of the exit guide sensor did not change at • Exit guide motor
the prescribed time during operation of the exit guide. defective
defective
• Upper tray paper
height sensor defective
• Sensor harness
Finisher upper tray lift motor error B140 disconnected,
The paper height sensor does not activate within the defective
726 prescribed time after the upper tray lift motor turns on, • Tray lift motor
or the sensor remains on after the motor reverses to defective
lower the tray. • Finisher main board
defective
• Tray lift motor
overload
726 Front shift jogger motor error (B703) B246 • Shift jogger motor
The sides fences do not retract within the prescribed disconnected,
time after the shift jogger motor switches on. The 1st defective
21
• Shift jogger motor

overloaded due to
detection failure issues a jam error, and the 2nd failure obstruction
issues this SC code. • Shift jogger HP
sensor disconnected,
defective
• Stapler rotation motor
defective
• Poor stapler rotation
Finisher stapler rotation motor error B140
motor connection
The stapler motor switches on but the motor does not
• Stapler rotation
727 return to the home position within the prescribed
sensor defective
number of pulses. After 2 counts, the SC is logged as a
jam.
defective
• Rotation motor
overload
• Motor harness
Rear shift jogger motor (B703) B246
disconnected, loose,
The side fences do not retract within the prescribed
defective
727 time after the shift jogger motor switches on. The 1st
• Motor defective
detection failure issues a jam error, and the 2nd failure
• Motor overload
issues this SC code.
• HP defective
• Motor harness
Shift jogger retraction motor error (B703) B246
The side fences do not retract within the prescribed
defective
728 time after the retraction motor switches on. The 1st
• Motor defective
• Motor overload
• HP defective

• Punch HP sensor
defective
• Sensor harness
disconnected,
Finisher punch motor error defective
729 The punch HP sensor does not activate within the • Punch motor
prescribed time after the punch motor turns on. defective
defective
• Poor punch motor
overload
730 Finisher stapler movement motor error B140 • Stapler HP sensor
The stapler HP sensor does activate within the defective
22
• Sensor harness
disconnected,
defective
prescribed time after the stapler motor turns on and • Stapler movement
moves the stapler away from home position. After 2 motor defective
counts, the SC is logged as a jam. • Finisher main board
defective
• Stapler movement
motor overload
• Shift tray HP sensor
of the upper tray
disconnected,
Finisher Tray 1 shift motor error B246 defective
The shift roller HP sensor of the upper tray does not • Shift tray motor of
activate within the prescribed time after the shift tray the upper tray is
730
starts to move toward or away from the home position. disconnected,
The 1st detection failure issues a jam error, and the 2nd defective
failure issues this SC code • Shift tray motor of
the upper tray
overloaded due to
obstruction
• Shift roller HP
sensor defective
• Sensor harness
disconnected,
Finisher shift roller motor error
defective
The shift roller HP sensor does not activate within the
732 • Shift roller motor
prescribed time after the shift roller motor turns on. After
defective
2 counts, the SC is logged as a jam.
defective
• Shift roller motor
overload
• Paper height sensor
1 or 2 defective
Finisher lower tray lift motor error • Sensor harness
After the lift motor switches on to lift the tray, paper disconnected,
height sensor 2 does not detect the top of the paper defective
733 stack, or after the motor reverses to lower the stack the • Tray lift motor
top of the stack remains detected (the status of paper defective
height sensor 1 does not change). After 2 counts, the SC • Finisher main board
is logged as a jam. defective
• Tray lift motor
overload
735 Finisher pre-stack motor error • Jogger HP sensor
• The pre-stack motor starts but does not return to the defective
23
• Sensor harnesses
disconnected,
home position within 400 pulses. After 2 counts, the SC defective
is logged as a jam. • Pre-stack motor
• Motor does not return to the home position within 280 defective
pulses immediately before or after prestacking. After 2 • Finisher main board
counts, the SC is logged as a jam. defective
• Pre-stack motor
overload
• Guide plate HP
sensor defective
• Sensor harness
disconnected,
Finisher paper exit guide plate motor error
defective
The paper exit guide plate motor starts but the paper exit
736 • Paper exit guide
guide plate HP sensor does not activate within 750 ms.
plate motor defective
After 2 counts, the SC is logged as a jam
defective
• Guide plate motor
overload
• Staple waste hopper
Trimmed staple waste hopper full
full
737 The hopper that holds the waste from staple trimming is
• Staple waste sensor
full.
defective
• HP sensor defective
• Harness
Finisher pressure plate motor error disconnected,
The pressure plate motor switches on but does not defective
738
return to the home position within the prescribed time • Motor defective
after 2 counts • Finisher main board
defective
• Motor overload
• Plate HP sensor
defective
• Harness
disconnected,
Finisher folder plate motor error
defective
The folder plate motor turns on but the plate does not
739 • Folder plate motor
return to the home position within the prescribed time for
defective
2 counts
defective
• Folder plate motor
overload
740 Finisher front saddle-stitch stapler motor error B140 • HP sensor defective
24
• Harness
disconnected,
defective
• Stapler motor
Saddle-stitch stapler motor fails to operate within 450 ms
defective
within 2 counts..
defective
• Stapler motor
overload
• Staple jam
Finisher corner stapler motor error B246 • Number of sheets in
The stapler motor does not switch off within the the stack exceeds the
740 prescribed time after operating. The 1st detection failure limit for stapling
issues a jam error, and the 2nd failure issues this SC • Stapler motor
code. disconnected,
defective
• HP sensor defective
• Harness
disconnected,
defective
Finisher rear saddle-stitch stapler motor error B140
• Stapler motor
741 Saddle-stitch stapler motor fails to operate within 450 ms
defective
within 2 counts..
defective
• Stapler motor
overload
• Stapler rotation
motor disconnected,
Finisher corner stapler rotation motor error B246 defective
The stapler does not return to its home position within • Stapler rotation
741 the specified time after stapling. The 1st detection failure motor overloaded due
issues a jam error, and the 2nd failure issues this SC to obstruction
code. • Stapler rotation HP
defective
• HP sensors
defective
• Harness
Finisher jogger side fence motor error B140
disconnected,
The jogger motor turns on but the side fences to not
742 defective
return to the home position within 340 pulses for 2
• Motor defective
counts.
defective
• Motor overload
25

• Stapler movement motor
Finisher stapler movement motor error B246
disconnected, defective
The stapler HP sensor is not activated within the
• Stapler movement motor
742 specified time after the stapler motor turned on.
overloaded due to bstruction
The 1st detection failure issues a jam error, and
• Stapler HP sensor
the 2nd failure issues this SC code.
• HP sensor of shift jogger
motor, harness, connector
defective, or motor
disconnected
Finisher shift motor errors B140
• HP sensor, harness,
For the optional jogger unit for the B706 finisher:
connector of retraction motor
During the return operation, the shift jogger
743 defective, or motor
motor or shift jogger fence lift motor did not
disconnected
return to the home position within the set
• Shift jogger motor defective
number of pulses
• Shift jogger fence lift motor
defective
• Finisher main control board
defective
Booklet stapler motor error 1 B246
• Front motor disconnected,
The front stapler unit saddle-stitch motor does
defective
743 not start operation within the specified time. The
• Front motor overloaded due
1st detection failure issues a jam error, and the
to obstruction
2nd failure issues this SC code.
Booklet stapler motor error 2 B246
• Rear motor disconnected,
The rear stapler unit saddle-stitch motor does
defective
744 not start operation within the specified time. The
• Rear motor overloaded due
1st detection failure issues a jam error, and the
to obstruction
2nd failure issues this SC code.
• Bottom plate position sensor
Cover interposer bottom plate motor error B140 defective
• The bottom plate motor turns on to raise the • Bottom plate HP sensor
bottom plate but the plate position sensor does defective
750 not detect the plate within 3 s. • Bottom plate motor defective
• The bottom plate motor reverses to lower the • Cover sheet feeder main
bottom plate but the bottom plate HP sensor board defective
does not detect the plate within 3 s. • Harnesses disconnected,
defective
750 Finisher tray 1 (upper tray lift) motor error B246 • Tray lift motor disconnected,
The upper tray paper height sensor does not defective • Upper tray paper
change its status with the specified time after the height sensor disconnected,
tray raises or lowers. The 1st detection failure defective
issues a jam error, and the 2nd failure issues • Finisher main board
26
connection to motor loose

this SC code. • Finisher main board
defective
• Upper stopper motor
defective
disconnected, connector
Z-Folding unit error 3 B140
defective
753 The HP sensor of the upper stopper motor does
• Upper stopper motor HP
not go off after the stopper moved 128.7 mm.
defective
• Z-Fold main control board
defective
• Motor harness
disconnected, loose, defective
Return roller motor error B246 • Motor overloaded
753 Occurs during the operation of the lower tray • Home position sensor
pressure motor. harness disconnected, loose,
defective
• Home position defective
• Fan motor defective
• Fan motor disconnected
Z-Folding unit error 4 B140
• Fan motor locked because
754 2000 ms after the fan motor switched on, the
of too much load
lock signal did not release.
defective
• Fan motor connected loose,
Z-Fold Unit Fan Motor Error B246 broken defective
754 The motor lock signal failed to release within 2 • Fan motor defective
sec. after the Z-fold unit fan motor turned on. • Fan blocked by an
obstruction
• Paper dust on the sensor
• Sensor disconnected,
Z-Folding unit error 5 B140 defective
755 The fold timing sensor does not operate • Reflector plate dirty, or out
correctly. of position
defective
756 Z-Folding unit error 6 • Paper dust on the sensor
The leading edge sensor does not operate • Sensor disconnected,
correctly. defective
• Reflector plate dirty, or out
of position
27
defective
Z-Folding unit error 7
• EEPROM defective, replace
757 The machine could not write to the EEPROM
Z-Fold main control board
two times (one after the other).
• Punch HP sensor
Finisher punch motor error
The punch HP sensor is not activated within the
• Punch motor disconnected,
760 specified time after the punch motor turned on.
defective
The 1st detection failure issues a jam error, and
• Punch motor overload due
the 2nd failure issues this SC code.
to obstruction
• Folder plate HP sensor
Finisher folder plate motor error disconnected, defective
The folder plate moves but is not detected at the • Folder plate motor
761 home position within the specified time. The 1st disconnected, defective
detection failure issues a jam error, and the 2nd • Folder plate motor
failure issues this SC code. overloaded due to
obstruction.

• Pressure plate HP
Finisher pressure plate motor error defective
Pressure plate motor operating but the plate is not • Pressure plate motor
762 detected at the home position within the specified time. disconnected,
The 1st detection failure issues a jam error, and the defective
2nd failure issues this SC code. • Pressure plate motor
overloaded due to
obstruction
Punch movement motor error • Motor harness
Occurs during operation of the punch unit. The 1st disconnected, loose,
763
detection failure issues a jam error, and the 2nd failure defective
issues this SC code • Motor defective
Paper position sensor slide motor error • Motor harness
Occurs during operation of the punch unit. The 1st disconnected, loose,
764
detection failure issues a jam error, and the 2nd failure defective
issues this SC code. • Motor defective
• Motor harness
Folding unit bottom fence lift motor
765 The 1st detection failure issues a jam error, and the
defective
2nd failure issues this SC code
• Motor defective
766 Clamp roller retraction motor error • Motor harness
The 1st detection failure issues a jam error, and the disconnected, loose,
28
defective
2nd failure issues this SC code
• Motor defective
• Motor harness
Stack junction gate motor error
Occurs during operation of the punch unit. The 1st
767 defective
• Motor overload
• Motor defective
Cover interposer tray bottom plate motor error
• Bottom plate position
• After the motor starts to raise the bottom plate, the
sensor, disconnected,
bottom plate position sensor does not detect the plate
defective
770 at the specified time (3 s).
• Bottom plate HP
• After the motor starts to lower the bottom plate, the
bottom plate HP sensor does not detect the bottom
defective
plate
• Feed motor
Z-Fold feed motor error
• Feed motor
780 The feed motor does not attain the prescribed speed
overloaded due to
within the specified time.
obstruction
• Feed motor lock
• Lower stopper motor
• Lower stopper motor
Z-Fold lower stopper motor
overloaded due to
781 The lower stopper motor does not attain the prescribed
obstruction
speed within the specified time.
• Lower stopper HP
defec
Z-Fold upper stopper motor • Upper stopper motor
The upper stopper was not detected at the home overloaded due to
782
position after the motor remained on long enough to obstruction
move it 128.7 mm. • Upper stopper HP
defective
784 Z-fold timing unit fold timing sensor adjustment error • Fold timing sensor
The A/D (Digital/Analog) input value did not change connector loose,
even after the D/A (Digital/Analog) output value broken, defective
changed. • Fold timing sensor
defective
• Fold timing sensor,
mylar covered with
paper dust
29
• Mylar disconnected
• Leading edge sensor
connector loose,
broken, defective
Z-fold leading edge sensor adjustment error • Leading edge sensor
785 The A/D input value did not change even after the D/A defective
output value changed • Leading edge sensor,
mylar covered with
paper dust
• Mylar disconnected
Z-fold EEPROM error
786 The write operation to the Z-folding EEPROM failed • EEPROM defective
after 2 attempts
• If the hopper is full,
empty the hopper
Finisher staple trimming hopper full • If the hopper is not
790
The staple waste hopper is full of cut staples full, the hopper full
sensor is disconnected,
defective
Monitor Error • OS Flash ROM data
This is a file detection and electronic file signature defective; change the
check error when the boot loader attempts to read the controller firmware
817
selfdiagnostic module, system kernel, or root system • SD card data
files from the OS Flash ROM, or the items on the SD defective; use another
card in the controller slot are false or corrupted. SD card

• System program defective;
Watchdog error
switch off/on, or change the
While the system program is running, a bus
controller firmware if the
818 hold or interrupt program goes into an endless
problem cannot be solved
loop, preventing any other programs from
• Controller board defective
executing.
• Controller option malfunction
Fatal kernel error
• System program defective
Due to a control error, a RAM overflow occurred
819 during system processing. One of the following
• Optional board defective
messages was displayed on the operation
• Replace controller firmware
panel.
821 Self-diagnostic error 2: ASIC
The ASIC provides the central point for the
control of bus arbitration for CPU access, for
option bus and SDRAM access, for SDRAM
30
refresh, and for management of the internal bus

gate.
822 Self-diagnostic error 3: HDD
• NVRAM defective
Self-diagnostic error 4: NVRAM • Controller board defective
824 NVRAM device does not exist, NVRAM device • NVRAM backup battery
is damaged, NVRAM socket damaged exhausted
• NVRAM socket damaged
Self-diagnostic error 6: NVRAM (option
826
NVRAM)
Self-diagnostic error 7: ROM
• Measuring the CRC for the boot monitor and • Software defective
828 operating system program results in an error. • Controller board defective
• A check of the CRC value for ROMFS of the • ROM defective
entire ROM area results in an error
833 Self-diagnostic error 8: Engine I/F ASIC
Self-diagnostic error 9: Optional Memory RAM
834
DIMM
Net I/F error
• Duplicate IP addresses. • IP address setting incorrect
850 • Illegal IP address. • NIB (PHY) board defective
• Driver unstable and cannot be used on the • Controller board defective
network.
• NIB (PHY), LINK module
IEEE 1394 I/F error
defective; change the Interface
851 Driver setting incorrect and cannot be used by
Board
the 1394 I/F.
Wireless LAN Error 1
During machine start-up, the machine can get
• Wireless LAN card missing
853 access to the board that holds the wireless
(was removed)
LAN, but not to the wireless LAN card (802.11b
or Bluetooth).
Wireless LAN Error 2
During machine operation, the machine can get
• Wireless LAN card missing
854 access to the board that holds the wireless
(was removed)
LAN, but not to the wireless LAN card (802.11b
or Bluetooth).
Wireless LAN error 3 • Wireless LAN card defective
855 An error was detected on the wireless LAN card • Wireless LAN card
(802.11b or Bluetooth). connection incorrect
856 Wireless LAN error 4 • Wireless LAN card defective
An error was detected on the wireless LAN card • PCI connector (to the mother
31
(802.11b or Bluetooth). board) loose

USB I/F Error
• Bad USB card connection
857 The USB driver is not stable and caused an
• Replace the controller board
error.
HDD startup error at main power on
• HDD is connected but a driver error is • HDD is not initialized
860 detected. • Level data is corrupted
• The driver does not respond with the • HDD is defective
status of the HDD within 30 s.
• Harness between HDD and
HDD re-try failure
board disconnected, defective
At power on with the HDD detected, power
• HDD power connector
861 supply to the HDD is interrupted, after the
disconnected
HDD is awakened from the sleep mode, the
• HDD defective
HDD is not ready within 30 s.
• HDD defective
Note: If the bad sectors are
HDD data read failure generated at the image partition,
The data written to the HDD cannot be read the bad sector information is
863
normally, due to bad sectors generated written to NVRAM, and the next
during operation time the HDD is accessed, these
bad sectors will not be accessed
for read/write operation.
HDD data CRC error
During HDD operation, the HDD cannot
864 respond to an CRC error query. Data • HDD defective
transfer did not execute normally while data
was being written to the HDD.
HDD access error
HDD responded to an error during
865 • HDD defective
operation for a condition other than those
for SC863, 864.
866 SC card error 1: Confirmation • Program missing from the SD
The machine detects an electronic license card
error in the application on the SD card in • Download the correct program for
the controller slot immediately after the the machine to the SD card
machine is turned on. The program on the
SD card contains electronic confirmation
license data. If the program does not
contain this license data, or if the result of
32
the check shows that the license data in the

program on the SD card is incorrect, then
the checked program cannot execute and
this SC code is displayed.
SD card error 2: SD card removed
The SD card in the boot slot when the • Insert the SD card, then turn the
867
machine was turned on was removed while machine off and on.
the machine was on.
• SD card not inserted correctly
• SD card defective
SD card error 3: SC card access
868 An error occurred while an SD card was
Note: If you want to try to reformat
used.
the SC card, use SD Formatter Ver
1.1
Address book data error
Address book data on the hard disk was
• Software defective. Turn the
detected as abnormal when it was
machine off/on. If this is not the
accessed from either the operation panel or
870 solution for the problem, then
the network. The address book data cannot
replace the controller firmware.
be read from the HDD or SD card where it
• HDD defective.
is stored, or the data read from the media is
defective.
HDD mail send data error
• Do SP5832-007 (Format HDD –
An error was detected on the HDD
Mail TX Data) to initialize the
873 immediately after the machine was turned
HDD.
on, or power was turned off while the
• Replace the HDD
machine used the HDD.
Delete All error 1: HDD • Turn the main switch off/on and
A data error was detected for the try the operation again.
HDD/NVRAM after the Delete All option • Install the Data Overwrite
874
was used. Note: The source of this error is Security Unit again. For more, see
the Data Overwrite Security Unit B660 section “1. Installation”.
running from an SD card. • HDD defective
Delete All error 2: Data area
An error occurred while the machine
deleted data from the HDD. Note: The • Turn the main switch off/on and
875
source of this error is the Data Overwrite try the operation again.
Security Unit B660 running from an SD
card.
File Format Converter (MLB) error
880 A request to get access to the MLB was not • MLB defective, replace the MLB
answered within the specified time.
900 Electrical total counter error • NVRAM incorrect type
33
• NVRAM defective
The total counter contains something that is • NVRAM data scrambled
not a number. • Unexpected error from external
source

• Mechanical total
counter defective
Mechanical total counter error
901 • Mechanical total
The mechanical counter is not connected.
counter connector not
connected
External Controller Error • Please refer to the
910 ...
The external controller alerted the machine about an instructions for the
914
error. external controller.
External Controller Error 6 • Power outage at the
While EAC (External Application Converter), the EFI controller
conversion module, was operating normally, the • EFI controller was
919
receipt of a power line interrupt signal from the FLUTE rebooted
serial driver was detected, or BREAK signal from the • Connection to EFI
other station was detected. controller loo
• Software defective;
Printer error 1 turn the machine
920 An internal application error was detected and off/on, or change the
operation cannot continue. controller firmware
• Insufficient memory
Printer error 2
• Font not on the SC
921 When the application started, the necessary font was
card
not on the SD card.
NetFile Function Error • HDD defective
• The NetFile file management on the HDD cannot be • Power supply to
used, or a NetFile management file is corrupted and machine cut occurred
operation cannot continue. while writing data to
• The HDDs are defective and they cannot be HDD
925
debugged or partitioned, so the Scan Router functions • Software error
(delivery of received faxes, document capture, etc.), • Please refer to the
Fabric services, and other network functions cannot be detailed descriptions
used.( HDD status codes displayed on the debug below for recovery
console are described below.) procedures.
Scanner image setting error
953 The settings required for image processing using the • Software defective
scanner are not sent from the IPU.
954 Printer image setting error • Software defective
34
The settings required for image processing using the

printer controller are not sent from the IPU.
Memory setting error
955 The settings that are required for image processing • Software defective
using the memory are not sent from the IPU.
Printer ready error
964 The print ready signal is not generated for more than • Software defective
17 seconds after the IPU received the print start signal.
• Controller (SIMAC)
Print image data transfer error
board defective
After a data transfer begins from the controller to the
984 • BICU defective
engine via the PCI bus, the transfer does not end
• BICU - controller
within 15 s.
disconnected
Scanned image data transmission error
board defective
After a data transfer begins from the engine to the
985 • BICU defective
controller via the PCI bus, the transfer does not end
• BICU - controller
within 3 s.
disconnected
Software error 1 board defective
986 The write parameter received by the write module at • BICU defective
the beginning of the setting table is NULL • BICU - controller
disconnected
Software error 2
• Software defective,
990 The software performs an unexpected function and the
re-boot
program cannot continue.
Software error 3
The software performs an unexpected function and the Software defective, re-
991
program cannot continue. However, unlike SC990, boot
recovery processing allows the program to continue.

• Software defective
Software error 4: Undefined • Turn the machine power
992 An error not controlled by the system occurred (the off and on. The machine
error does not come under any other SC code). cannot be used until this
error is cleared.
994 Operation Panel Management Records Exceeded • No action required
An error occurred because the number of records because this SC does not
exceeded the limit for images managed in the interfere with operation of
service layer of the firmware. This can occur if there the machine
35
if there are too many application screens open on

the operation panel.
• Software bug
Cannot select application function • A RAM or DIMM option
997 An application does not start after the user pushed necessary for the
the correct key on the operation panel. application is not installed
or not installed correctly.
Application cannot start • Software bug
Register processing does not operate for an • A RAM or DIMM option
998 application within 60 s after the machine power is necessary for the
turned on. No applications not start correctly, and all application is not installed
end abnormally. or not installed correctly

Ricoh Aficio MP7000 Trouble Error Codes

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Ricoh Aficio MP7000 Trouble Error Codes

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1

Ricoh Aficio MP7000 Trouble Error Codes List page 1 (from 14)

Code Description Causes

belt, pulley, carriage

• SBU board defective

• The SOUT signal does not go high within 1 s after

Code Description Causes

Code Description Causes

• Toner bottle motor

Code Description Causes

5 s while the fan is on. • Fan connector disconnected

machine off/on before the 3rd

Code Description Causes

home position, the jogger fence HP sensor • Sensor connector disconnected

• The interval between one zero cross

Code Description Causes

After 1 data frame is sent to the

Code Description Causes

• Shift jogger motor

Code Description Causes

Code Description Causes

connection to motor loose

Code Description Causes

Code Description Causes

refresh, and for management of the internal bus

(802.11b or Bluetooth). board) loose

Code Description Causes

the check shows that the license data in the

Code Description Causes

The settings required for image processing using the

Code Description Causes

if there are too many application screens open on

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