BABYSITTING SERVICE

SOP - Housekeeping –
Purpose: As per the management policy the Hotel should arrange the baby sitter who has license or any
hotel staff who had been trained in child care service to provide such service to the guest.

This SOP shall ensure that babysitting service is available and all relevant details are informed to the
customer.

Procedure:

When a request for babysitting service is received from the guest the Housekeeping staff should note
down below details on the ‘Babysitting Request Form

• Room number

• Guest Name

• Duration of babysitting service

• How many babies/children to be taken care.

• The child’s/children name and age.

• Confirm the charges to the guest.

• Child’s like and dislikes

• Emergency contact number from the guest.

• If the baby sitting service to be arrange from outside then liaise with the service provider
(outsource company) to confirm the charges and booking.

• Explain the charges to the guest and confirm how the charges will be made. The guest can pay
cash to the baby sitter directly or charge it to the room account through pay out cash voucher right after
the service.

• Reconfirm the booking with the service provider (outsource company) once again.

• Prepare the baby-sitter disclaimer letter for the guest and Executive Housekeeper’s approval.

• Babysitter should arrive 15 minutes prior the booking time, and escorted by the HK supervisor /
Duty Manager to the guest room.

• Introduce the baby-sitter to the guest.

• Return the baby-sitter disclaimer letter with guest’s signature to the Housekeeping office.
• Babysitter should take care of the below:
• Should not allow the baby/child to play with electrical appliance, water taps, matches, guest
belonging except toys.

• Should not carry the baby outside the guest room unless emergency.

• Should report to the Housekeeping Manager or Duty Manager in case of injury or illness to the
baby.

• Should not allow the baby/child to play with electrical appliance, water taps, matches, guest
belonging except toys.

• Should not carry the baby outside the guest room unless emergency.

• Should report to the Housekeeping Manager or Duty Manager in case of injury or illness to the
baby.